Vivint: Read 8,449 User Reviews From Real Homeowners

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Allan Pederson

This service is about as low as you can get in security have the time the cameras are down you cant lock your doors with your phone . I have had this a little over a year and just as soon as the contract is up it"s going in the garbage where it belongs . So look for something else or buy your own and install it. last but not least THE SERVICE STINKS.

8 years ago

Reply from Vivint

Thank you for your feedback Allan. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Jay SMith Jeffersonville, IN

worst of all, the company consistently misrepresents itself by not fully disclosing length of contract and ability to get out of said contract. In addition, the company (illegally) puts system in the "credit reference's name, without the knowledge of the credit reference, nor the owner. Now someone who is just giving a favorable reference for someone, is now on the hook for contractual obligation. I'm totally unaware of any plans that are less than $49/mos.

8 years ago

Reply from Vivint

Thank you for your feedback Jay. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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JoAnna IL

Customer services is horrible! All they care about is money. Our system hasn't worked for over 6 months now and when we try to get someone to come out and look it they won't send anyone. They just want us to keeping paying. I've even tried the online customer service and have had no response from them either. I wouldn't recommend this company and I will be terminating my services ASAP! STAY AWAY!!!!

8 years ago

Reply from Vivint

Thank you for your feedback JoAnna. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Ted Johannssen

Was charged full price for camera, $400.78, it was to be monthly bill out at $5.00. They charged my account, caused over draft, has taken 4 calls to get this resolved. Now 4 days later still waiting my money return. The e-mail for e-signature has to date not arrived for adding the extra camera. They don't know why. As soon as I get my money back. I will cancel the contract and have them get back in to take their equipment out.

8 years ago

Reply from Vivint

Thank you for your feedback Ted. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Bernie Grand Island, NE

I had a salesman almost force his way into my house. A year or so later they came back. I don't know how I let them talk me into it. Shortly after it was installed it started acting up. They want $49.00 to come to fix something that never worked. I told them if I paid them $49.00 it would be to take it out. IT NEVER HAS WORKED RIGHT. Last time two of their devices failed. I told them I wasn't going to pay them to fix it. They told me they would waive the $49.00 charge then added to my bill anyway. DON'T BUY

8 years ago

Reply from Vivint

Thank you for your feedback Bernie. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Ikechukwu Christian Ezeofor

LISTEN! DO NOT EVER EVER TRY TO SIGN ANY CONTRACT WITH THIS GLORIFIED FRAUDULENT COMPANY. A SECURITY COMPANY IS SUPPOSED TO GIVE YOU PEACE OF MIND FOR YOUR HOME, BUT THIS COMPANY WILL MAKE YOU WANT TO RUN AWAY FROM YOUR HOME. YOU WILL BE SO FRUSTRATED YOU MIGHT EVEN START BREAKING THE SYSTEMS THEY INSTALLED IN YOUR HOME. LISTEN!! DO YOURSELF THE FAVOR AND LOOK ELSEWHERE. IF YOU IGNORE THE CRY OF ALL THE HELPLESS CUSTOMERS THAT ARE STUCK WITH THIS COMPANY BECAUSE OF A STUPID CONTRACT THEY MADE THEM SIGN, THEN YOU WILL BE RUNNING DOWN HERE IN NO TIME TO CRY AS WELL.

8 years ago

Reply from Vivint

Thank you for your feedback Ikechukwu. If there is anything that we might be able to assist with regarding your system, please contact our chat support team using this link:

Nov. 28th, 2019

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CS TX

This company has the worst customer service/product service that I have ever seen. My Panel blanked out and they unable to send any one out for repair for 6 days. No ones home should be unprotected for that long if they are paying for a service. They focus on sales and is unable and unwilling to service the product after they have made the sale. They have very few service people and a bunch of sale people running around all over the place. I would give them 00.

8 years ago

Reply from Vivint

Thank you for your feedback CS. We appreciate you letting us know about your experience in scheduling an appointment. If there is anything that we might be able to assist with now, please contact our chat support team using this link:

Nov. 28th, 2019

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Cathy Lauer

We were customers for 3.5 years. After I canceled service, we continued to be billed for 4 months = $246. I have called repeatedly and continue to get the run around. Customer service acts like I am speaking a foreign language and they have no idea why the last 10 people I spoke with didn't do what they were supposed to do but this time they promise they are taking care of it. I consider this deliberate over billing a form of theft. I have received one refund for $198 and now awaiting additional refund of $66.

8 years ago

Reply from Vivint

Thank you for your feedback Cathy. We appreciate you letting us know about your experience.

Nov. 28th, 2019

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Tonnette Collier

VIVINT: Research, think before signing a contract. A $99.99 bill resulted in an annoying sound from my office panel. I could not stop it. Had I not contact VIVINT and voiced my concerns, it would have continued. If $99.99 was a major issue after speaking with several reps numerous time...then why not turn off the services? It's sad that VIVINT could have that much control over an office atmosphere for $99.99. Although the payment was mailed 4 days ago, I thought this was the best way to loose our business. PLEASE THINK TWICE BEFORE SIGNING UP WITH VIVINT.

8 years ago

Reply from Vivint

Thank you for your feedback Tonnette. If there is anything that we might be able to assist with, please contact our chat team using this link:

Nov. 24th, 2019

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Paul Larson Seattle, WA

I have had Vivint for more than 3 years now and am totally satisfied. I have one battery replacement which was done flawlessly. I will continue with them.

8 years ago

Reply from Vivint

Thank you for your feedback Paul! We are so glad to hear that you're enjoying your system. When you've got a chance contact our chat team to get your referral code using this link:

Nov. 24th, 2019

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Daniel Mudge Bakersfield, CA

Avoid at all costs. This company is a nightmare to get rid of. Either the sales person lied to me when they put in the system or the company is refusing to acknowledge a mistake. They have done nothing that warrants the higher price tag, I would recommend almost any other company. I've been a customer for 4 years and had a few minor gripes with the system, but no major issues.

8 years ago

Reply from Vivint

Thank you for your feedback Daniel. If there is anything that we might be able to assist with, please contact our chat team using this link:

Nov. 24th, 2019

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Joshua Yates Fort Worth, TX

You must pay contract in Full there is not cancellation for this company. Once they have you in there is no upgrading to better equipment unless you pay full price for the equipment also. They came out with a new panel a month after mine was installed wanted $1000 for me to upgrade to the new panel and another 200 for a doorbell camera. I will never use them again after my contract is out. Price is expensive compared to what they give you.

8 years ago

Reply from Vivint

Thank you for your feedback Joshua. If there is anything that we might be able to assist with regarding your account please contact our chat team at this link:

Nov. 24th, 2019

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William R Leslie Lafayette, IN

They are always available no matter what situation arises. Been with them over ten years and their support is top notch..

8 years ago

Reply from Vivint

Thank you for your feedback William! We are so glad to hear about your experience with our service. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 24th, 2019

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Dutch

I am able t stop a guy trying to break in to my car after I installed Vivint and this is really wonderful Pleased with vivint and their customer service department

1 year ago

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Jubril Rasheed

Part from the security they give there keyless entry given me the power to enter my house without the use of key just passcode like my phone so easy so so cool

1 year ago Edited April 11, 2024

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Alisia A Steverson

I had Vivant for almost 20 years. My equipment with Vivant was outdated and instead of them replacing their equipment, I was told that I had to purchase each item separately! Well I'm a senior citizen and I could not afford it, so I cancelled my service and selected ADT as my security company

1 year ago

Reply from Vivint

Hi Alisia, we're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232.

Feb. 13th, 2024

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Hmad

For being a leading company in home security they really suck. These people will come out and install equipment that is being discontinued and then tell you you will have to pay more money plus install cost to get the up to date panel for the system to work properly. Their camera system needs work also, the delay is ridiculous at times. The equipment cost thousands and isn’t compatible with other companies so you are a bit stuck with them unless you can afford to buy all new equipment with another company

1 year ago

Reply from Vivint

Thank you for your feedback. Are you still experiencing issues? We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Jan. 25th, 2024

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Iris Montemayor Spokane, WA

Has been okay for the most part. The thermostat is no longer pre programmable for "energy efficiency" and the front doorbell and camera is no longer working no matter what directions I follow for either one of these issues. Costumer service has not been helpful.

2 years ago

Reply from Vivint

Hi Iris. We are committed to creating amazing experiences for our customers every day. If we’ve fallen short of your expectations in any way, we want to hear about it. Please contact our Support Team at 1-800-216-5232 so that we can provide a solution.

Nov. 7th, 2023

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Shirley Swindle Lewisville, TX

I really like this company. They have one of the best customer service departmarts that I have ever dealt with. They are also very knowledge about their computer systems.

2 years ago

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Doxie Lady Warrenville, SC

Great company. They are very responsive and work hard to keep everything running smoothly. Customer service is responsive and the price is reasonable.

2 years ago

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Andrea Bennett Kissimmee, FL

Was not happy with how the product was sold to me. The price was more than I thought but I am satisfied with how service is working. I have had some false alarms and some minor issues and customer service has been great

2 years ago

Reply from Vivint

We are committed to creating amazing experiences for our customers every day. If we’ve fallen short of your expectations in any way, we want to hear about it at 1-800-216-5232. Thank you for your feedback!

May. 23rd, 2023

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jennifer thompson Prospect Park, PA

I was sold in obscenely expensive package of equipment and sold a dream that did not come true. I was told that everything would be Wi-Fi and no holes would have to be drilled in my walls to run wires that was a lie there are wires all over my house and several large holes that were plugged up with silicone caulk and looks God awful. The system itself does not connect to the Wi-Fi properly and drops out all of the time I am not able to fully utilize my system because I cannot tap into it. I was told that even if I decided to cancel my contract with Vivint that I would be able to keep the equipment as I have paid for it out right and it belongs to me. They failed to mention that without Vivint service all that expensive equipment is obsolete and cannot be used. I am extremely disappointed and thousands of dollars in debt now because of Vivint

2 years ago

Reply from Vivint

Hi Jennifer. We're committed to creating amazing experiences for our customers every day. Please contact our Support Team at 1-800-216-5232 so that we can provide a solution.

Apr. 4th, 2023

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Liz Littleton, CO

Amazing products and customer service. We used Vivint for our small business and they really impressed us and made us so grateful we chose them to protect our investment.

3 years ago

Reply from Vivint

This is great feedback, Liz! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family!

Oct. 5th, 2022

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Rosie Ewing Houston, TX

I really like this company. This is my second time with them. The first time was not the best service. They realigned their company and now it is much better.

3 years ago

Reply from Vivint

Thank you for the 5 star review, Rosie! We appreciate you giving us your feedback. Thanks for choosing Vivint to protect your home and family!

Aug. 10th, 2022

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Abi Dallas, TX

Vivint is a high-end smart home security, with a price to match. The Pro monitoring i started with is only $29.99/mo. The tech and full-service experience make it worth it.

3 years ago

Reply from Vivint

Thank you for the 5 star review, Abi! We appreciate you giving us your feedback. Thanks for choosing Vivint to protect your home and family!

Aug. 5th, 2022

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Pedro Ramirez Birmingham, AL

I am a current Vivint customer and have used them for 7+ years. I have enjoyed their security service and have not had any issues with them. I would recommend Vivint as a security company.

3 years ago

Reply from Vivint

This is great feedback, Pedro! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family!

Aug. 4th, 2022

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Jennifer Amarillo, TX

Worse alarm system ever!! The alarm siren is super quiet. The door sensors are super quiet. The cameras are ALWAYS lagging. The cameras always detect bugs so all night my phone is going off for movement detection. POINTLESS! My car got hit outside my house at the end of MY DRIVEWAY and the cameras did not catch anything at all! My view limit is to the street and it still did not catch that accident. It will not detect person until they are ringing my doorbell already. Imagine if it was a burglar, that is a loss cause. The glass breaker goes off to any noise, even my kids when they are running around playing. One time I had a ball break my window and shattered it while I was out of town, the notification said glass break but I could not check the cameras to see what happened because it never loaded plus it took vivint roughly 7 minutes to call me! I thought it was my internet so I called and upgraded my internet speed and upgraded my phone because I thought since I have an old phone that the 5G was not good on the old phone. None of that helped at all. VIVINT cameras still lag and never wants to load. When they salesman came to my house he said it was NO EARLY CANCELLATION FEES and NO CONTRACT, you just pay it every month or it cancels like a prepaid phone so I set it up on automatic payments. THAT'S A LIE! They are charging almost $1,600 to cancel after 8 months of being with them. Every question I asked the representative, he would put me on hold to ask a supervisor.

3 years ago

Reply from Vivint

Jennifer, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jun. 7th, 2022

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Amit R Mistry Houston, TX

It was a problem from the word go. I was handed over the system from the previous home owner and Vivint would not get me the same rates that the previous owner of the house got. Anyways since I had the equipment I was stuck with no option but to call them and get a new account setup. The sales person committed a rate and also promised me that all the devices in the home would be set up. The rate was not honered and I had to fight to get it. In the process a n additional new account was created. Then the person who came for the setup was not able to setup the glass break and the door sensors. I was told that those were not compatible to the hub . I do not understand how that happened on a system that was working with the earlier house owner. The installer had a clear agenda to make some sale. Then the disconnect saga.... I can go on and on...

3 years ago

Reply from Vivint

Amit, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jun. 2nd, 2022

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Austin Sisneros Idaho Falls, ID

Fantastic product but it is known for having lots of hidden fees. I bought there security cameras for my previous home and it worked incredible. I could access my cameras anytime and loved it. The only downside is it’s a bit pricey.

3 years ago Edited May 4, 2022

Reply from Vivint

This is great feedback, Austin! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

May. 6th, 2022

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Jen M Raleigh, NC

I just moved into my new home and a few young men came to my door selling Vivint. They have been going to all the neighbors with their sales pitch. I wasn’t sure I wanted to have a security system set up. They said I had 2 weeks to cancel. Well, one of the guys already started drilling the thermostat into the wall and changing out my locks. I felt totally taken advantage of. They offer short contracts now but I am still locked into my 5 year contract. They wont let me out of it. They have given me a few months free. I don’t blame the customer service as they are very nice and professional. I don’t like the company and their policies.

3 years ago

Reply from Vivint

Jen, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jan. 18th, 2022

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Grace Citrus Heights, CA

My roommate and I had this service when we first rented a home together. The technician was so nice and very professional, took their time and was very patient. I felt safe and knowledge.

3 years ago

Reply from Vivint

This is great feedback, Grace! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Dec. 22nd, 2021

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Rishard Krehe Orlando, FL

Lifesaver! I feel so much more secure & they have amazing customer service! Don't DIY your smart home security system - the pros at Vivint are totally worth the cost.

4 years ago

Reply from Vivint

That's what we like to hear, Rishard! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232.

Nov. 5th, 2021

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WT

I like the product. I had sensors installed on 8 windows and 2 doors and it worked well. When an issue arose the company sent someone out right away to fix the issue with the sensor. Very affordable.

4 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Nov. 1st, 2021

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Carolyn Hazleton, PA

Very informative regarding their products and services . Customer service answered my questions and concerns regarding services they provide and how the products work. Competitive pricing

4 years ago Edited October 28, 2021

Reply from Vivint

This is awesome! Thank you for sharing, Carolyn. We are so happy that you had a great experience and look forward to serving you in the future. Thanks for being a part of the Vivint Family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 28th, 2021

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cj thor Greenville, SC

This is an excellent company for home security. Great customer service. The installation was a breeze ! We feel much safer in our home for a reasonable price.

4 years ago

Reply from Vivint

This is great feedback, CJ! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 28th, 2021

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Paula Avon, IN

I believe this may just be , “The most comprehensive smart home security system.” With this system I feel so much more secure & they have amazing customer service!

4 years ago

Reply from Vivint

This is great feedback, Paula! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 28th, 2021

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Randi Nelson San José, SJ

I love Vivint, I felt like my sales representative really helped me with my individual family and home and we feel safer. Quality product and great service.

5 years ago

Reply from Vivint

Thank you for your feedback Randi! We are so glad to hear about your experiences with us and how you were able to tailor your system to fit your needs. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Maryann Renteria (Mckrae) Riverton, UT

I love my love my outside camera and ring doorbell. I feel so much safer having this security system. I’m now able to sleep at night and not worry about someone breaking in.

5 years ago

Reply from Vivint

Thank you, Maryann, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Jessica Eagle Mountain, UT

Vivint is great. I love e 24 hour protection it provides. My house flooded years ago and before I knew it was flooding they were calling to let me know.

5 years ago

Reply from Vivint

Thank you for your feedback Jessica! We are so glad to hear about your experiences with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Steve Laird Midvale, UT

We have been using Vivint for a couple years. We like the service. I am very happy with our system. I love being able to check the cameras and alerts from my cell phone. We will continue to use the company

5 years ago

Reply from Vivint

Thank you for your feedback Steve! We are so glad to hear how you're enjoying your system. When you have a chance give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Lori Claassen Layton, UT

This security system is great but has some false alerts sometimes. Also we have had the panel disconnect to our home WiFi plenty of times where I would have to reset the panel a few times to get it to connect. Very frustrating!!

5 years ago

Reply from Vivint

Thank you for your feedback Lori. We appreciate you letting us know about your experiences with your system. If there is anything that we can assist with, give us a call at 1-822-216-5232.

Mar. 5th, 2020

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Nichole Hiatt Eagle Mountain, UT

We tested out some Vivint home equipment and loved it. We didn't end up buying just because of the cost, but liked the quality and options they provided us.

5 years ago

Reply from Vivint

Thanks for the feedback, Nichole! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Feb. 20th, 2020

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Amy Christian Las Vegas, NV

We have had Vivint for 3 years and we have never gone a solid month with consistent working cameras. We have had them come out countless times and they always tell us they needed to do an update. So they update the system and it maybe will work for a few weeks and then sporadically go in and out again. It doesn’t keep camera history consistently either. Sometimes i go back to look at something and it’s not there and other times it is. Customer service has never been helpful. They read a script and don’t have any answers besides the script.

5 years ago

Reply from Vivint

Thank you for your feedback Amy. We appreciate your honesty about your experiences about your experiences with your cameras and we would love to look into them further. Please contact our chat team using this link:

Feb. 22nd, 2020

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GrandpaRod Lehi, UT

I wish I could rate this company higher. They have grown big and lost the one on one service potential. I have had lots of problems with my system and I get a run around everytime I try to get it fixed. I am stuck in a contract and they penalize me for wanting to leave. I would not recommend them and hope that buyers be ware.

5 years ago

Reply from Vivint

Thank you for your feedback Rod. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Feb. 14th, 2020

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Amanda Montebello, CA

The Vivint home systems are really great because I am able to not only have cameras around my house but intercoms. It gives me a peace of mind regarding my safety.

5 years ago

Reply from Vivint

Thank you for your feedback Amanda! We are so glad to know that you're enjoying the cameras on your system and that they help give you peace of mind. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 9th, 2020

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Bryndie Managua, MN

Vivint is a very honest company from my experience. We have a basic home security system at our house and it’s been so nice. Super easy to install and it’s very self explanatory on how to work everything.

5 years ago

Reply from Vivint

Thank you for your feedback Bryndie! It is so good to know that you're enjoying your system and we appreciate you letting us know about your experience with us. When you can, reach out to our chat team to get your referral code using this link:

Feb. 7th, 2020

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DAVID HADAWAY Long Beach, MS

I wish I could give a better review but I cant. While the plans are reasonanly priced, their reliability and customer service could be a lot better. The system requires constant rebooting and when we call customer service, they have not been very helpful. Looking for a new service.

5 years ago

Reply from Vivint

Thank you for your feedback David. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 11th, 2020

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BeauCarl South Jordan, UT

We have had multiple Vivint systems and after a couple of years we end up not using many of the features that were sold to us by door-to-door salesman, I am canceling my service because I just don’t see the value in the monthly service fee.

6 years ago

Reply from Vivint

Thank you for your feedback BeauCarl. We would love to look into your concerns further. Please contact our chat team using this link:

Feb. 18th, 2020

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Tom Gourley Pleasant Grove, UT

A large security company offering a reasonably good variety of products that can often be expensive. The products, however, are of high quality and if price isn't a major concern, I found their security devices are worth the investment.

6 years ago

Reply from Vivint

Thank you for your feedback, Tom. Thank you for choosing Vivint to protect your home and family.

Nov. 20th, 2019

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Eric Smith Riverton, UT

We loved the system we had, the salesman was a bit pushy and didnt need to be but we were glad to have their system in our home to feel safe and secure.

6 years ago

Reply from Vivint

Thank you for your feedback Eric! We are so glad to hear that your system is giving you peace of mind. If you have any questions about it feel free to check out our support site using this link:

Nov. 15th, 2019

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