Vivint: Read 8,443 User Reviews From Real Homeowners

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Matthew Knoxville, TN

The good: We love the mobile app and the home integration Very good equipment - we love the control panel The bad: Poor customer service. Difficult to get ahold of a real person when calling into the customer service phone number. Equipment is overpriced Lack of transparency when purchasing a new system. Similar as when buying a car, it is difficult to tell how much everything is. Nothing was itemized. The price of individual equipment is different if paying for everything up front, instead of financing In my next home I will be using a DIY security system.

3 years ago

Reply from Vivint

Matthew, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Wayne Angleton, TX

Every company is good when things are going well. When I moved and tried to move the security system there was only slow internet service. Vivant sent a technician that said I would be allowed to cancel contract without paying for anything other than the parts(camera, NEST, doorbell). We agreed to make payments and all was good. Until they charged $1300 to my debt card all at once - without approval. I tried several times to make this right, now they sent me to collections when they were stealing from me. Do not use them. Plenty of others.

3 years ago

Reply from Vivint

Thank you for your feedback, Wayne. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 3rd, 2021

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Mark Atiyeh Calgary, AB

Vivint has changed their control centre on their website and moved it to the App without informing their clients. They also have a new link to the App / Home Alarm Control Centre but no one has told us about it until we contacted their support. Controlling the thermostats schedule is inaccurate. It is a terrible company. They charge a lot for nothing and their cancellation policy is very bad. I would not renew or recommend anyone to use them.

3 years ago

Reply from Vivint

Thank you for your feedback, Mark. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 19th, 2021

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Joshua Stultz Hagerstown, MD

This is the absolute worst company I have ever done business with. First of all their installers were not very professional and had very little knowledge of the product. They had to come back the same week to fix the install and a third time to get it right. The product didn't work very well so and resulted in multiple repair calls. They refused to cancel my contract even after they had to send multiple technicians to fix it.

3 years ago

Reply from Vivint

Thank you for your feedback , Joshua. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Robert Mycock Fort St. John, BC

This has to be the worst ever. Not only do they not care once you get the system put in but they make it so you can’t understand what you are getting into. We have not had our system work properly for 9 months now yet they still have no issues pulling $90+ every month. Try and talk to someone and nothing yet I asked to purchase one and they called me within 5 mins. Read the fine print and do t believe what the salesman is telling you because they are not telling you everything. TERRIBLE.

3 years ago

Reply from Vivint

Thank you for your feedback, Robert. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Notahappycustomer Winnipeg, MB

If i can give a zeroo. Service is really bad. It is so frustrating to have this kind of security service. They overcharge us when we have a contract to pay only whats in it and they never solve i keep calling what a waste of time! They said to return the charge but never did. Somethinng happened on the camera, it wasnt recording so i called coz whats the use if it doesnt work then thats the time they overcharge for it when it is their company’s fault. Now have to wait for 4 long years to get out of this hell! We dont feel safe at all!

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Dec. 10th, 2021

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Anthony Echevarria Aurora, CO

We have been unhappy since the install where they charged us for a camera we never bought. After that it has been lies, deception and poor quality help. Once they lock you into a contract, which is usually 4 - 5 years, they are not willing to do anything for you even when you are unhappy with their service. Stay away from this company! Overpriced equipment or overpriced monitoring..one way or another they get you! Stay away! You will thank me later

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 4th, 2020

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Anna North Grosvenor Dale, CT

Tech never showed up to install system. Then it took me over two hours to get ahold of someone to find out why. No straight answer from them. Then it took almost another two hour to try to get my money back. Then it’s going to take over 2 weeks to get my money back. The company doesn’t know what there doing. They gave me all kinds of numbers to call and still didn’t answer the phone. Not a very good service.

4 years ago

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Corlyce Barth Odessa, TX

Amazing how my review disappeared from a couple of weeks ago. I have been very dissatisfied and I wrote that they could not come fix my thermostat for a week when we were having 112 degrees weather and I ended up called somebody and for $250 he was able to give me a new thermostat. All they say is I have a contract with them even though they have not kept up with their contract

4 years ago

Reply from Vivint

Thank you for your feedback Corlyce. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Aug. 5th, 2020

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Christie Rogers Everett, WA

Customer service agents not empowered to help - constant "I'm sorry" and no solution. Nothing in place to help those dealing with Covid-19 issues. Contract is horrible and does not allow for "special circumstance" as they proclaim. I recommend to not sign any agreement with this company unless you are sure that your future is in place and nothing will arise for you to ever have to leave your home lose your home don't do it.

4 years ago

Reply from Vivint

Thank you for your feedback Christie. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jul. 20th, 2020

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Clif Dennis Barney, GA

Clif Dennis I like the Vivint system. But when we hit the wrong thing on the phone, it completely messed up everything. Customer Service is almost non existent. If you call, there is at least a thirty minute hold. I've tried nine ways from Sunday to change my password with no success. It says the PW is changed, but it still doesn't work. Thus, the system is of no value to me. Vivint needs local customer service. I won't recommend until local service is available.

4 years ago

Reply from Vivint

Thank you for your feedback Cliff. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232. If you experience a long wait time, please feel free to send us a private message on Facebook.

Jul. 15th, 2020

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Jan Columbia, SC

Sales Rep is misleading and you lock in for 6 years and Fortiva is one of their financing Company. I was approved for $2000 for the security system and it was installed the same day, but after further review of the contract I sent a message to Rep. to let him know he wasn't honest with us and to cancel my contract. Did every step within 48 hours. Went back to my Company ADT. I got a letter on 6-16-20 stating my credit was to low... WHAT A LAUGH. Be careful if you do business with them.

4 years ago

Reply from Vivint

Thank you for your feedback Jan. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jun. 16th, 2020

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JR Algonquin, IL

If i could give it zero stars I would, terrible customer service! don't take care of issues I'm in the 3rd year of a five year contract with parts that don't work and they want 950.00 to cancel a contract STAY AWAY! due your due diligence I'm not the only one with these problems and their re-upping of contracts without a written consent is terrible. Vivint is the Hotel California of security systems, you can check out anytime but you can never leave

4 years ago

Reply from Vivint

Thank you for your feedback Cathy. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

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Nicole Lepoutre-Baldocchi

We used to have ADT. Couldn't stand them. Vivint customer service is outstanding. Have always had great experience with them.

4 years ago

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Tony b

Instillation was fast and they were super friendly. Everything works well an is easy to use. I am looking forward to a long relationship with Vivint

4 years ago

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Dana Ferrell

This system saved our home from a complete loss during a house fire. We will never be without this system! We bleed orange!

4 years ago

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John

Great home security and i found it in best buy, no contract now and they give you a two week trial through best buys policy

4 years ago

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Gary Aschwanden

The sale was terrible but the installation and the service was fantastic. The service manager that came in and installed everything did a really good job.

4 years ago

Reply from Vivint

Thank you for your feedback Gary! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Dennis Reeve

Vivint has the best customer service people I have ever dealt with. I could go on with many details, but everyone needs to know only this.

4 years ago

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Derek Leblanc

They have good response times. They're also very helpful when you're talking to them. Very professional and understanding too.

4 years ago

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Laura Dudek

We got our cameras and door locks installed. Very easy to use and so convenient to be able to lock your doors from anywhere!

4 years ago

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Krysta Staub

Sheila from Florida. Employee #177926 She really helped me out. Strangers were going through my back alley as well as my neighbors yards. Thank you Sheila. Peace of mind.

4 years ago

Reply from Vivint

Thank you for your feedback Krysta! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Kevin Toups

Actually, the installation went flawless and we weren't charged a fee for installation. We're just very satisfied customers.

4 years ago

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Michael Rowe

I was renting a home with a vivint system and accidently tripped alarm and the whole police and fire squads were here in less than 5 minutes, perhaps 3 minutes, great system.

4 years ago

Reply from Vivint

Thank you for your feedback Michael! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Jennifer Simonetty

Their alarm service was already in my home when I bought it, so I decided to keep it. So far everything has been just fine.

4 years ago

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Brian

I have had nothing but amazing service and I have had their system for 5+ years! Always had phenomenal service! Recommend them to everyone.

4 years ago

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Sandra Fernandez Oakland, CA

I did not know that I signed up for the Smart Home Video System. When I signed up two years ago, they told me that was the only service available, however, when I transferred my service I discovered that I have been overpaying for basic services. I don't have video - all I have are basic door and window sensors, one motion sensor, a glass break sensor and firefighter sensor. Monthly statements are not available to view.

4 years ago

Reply from Vivint

Thank you for your feedback, Sandra. We'd like to see how we can assist you with your Car Guard. Please call us at 18002165232.

Apr. 14th, 2020

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Jose Gonzalez Santa Teresa, NM

I canceled a subscription for the car Guard because they didn’t were able to get the device to work at all. I spent hours in the phone with their “technical support “ with no results. I canceled back in January , two months later they still charging me the monthly fee. I called to cancel and I was told that I have to do it in writing or email which I did in a email

4 years ago

Reply from Vivint

Thank you for your feedback, Jose. We'd like to see how we can assist you with your issues. Please call us at 18002165232 for support.

Mar. 26th, 2020

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Mark Browne Anchorage, AK

Vivint is a terrible company and does not honor what it says it will do. They say they monitor your home but only if you ask them to. It is not active but passive. There is considerable delay when the contacts are activated. Almost ten minutes go by before I am alerted to a breach. By that time my whole family could be murdered and everything stolen from my home. I was told I would receive a hardware upgrade free of charge within six months and I have been waiting over two years and when I contacted them, they had no clue. Can't wait to get out of this contract!

4 years ago

Reply from Vivint

Thank you for your feedback, Mark. We'd like to see how we can help you with your issues. Please call us at 18002165232 for assistance.

Mar. 25th, 2020

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MR Winnipeg, MB

Had an alarm and when they called me told me a motion sensor did not go off when it actually had allowing someone to break in to my business and get away with no police response. Had a second alarm activation on another occasion so told them to call police since I did not trust them anymore. No police were called. Security company showed up to my neighbours two hours later asking if they knew where an alarm had come from. Cannot be trusted with your safety.

4 years ago

Reply from Vivint

Thank you for your feedback MR. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 5th, 2020

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Michal Clifton ,

Wasn’t bad just don’t try to cancel, even with out contract. Okay with 30 day notice but after that still tried to get you sign for more services, when I have no need for them. Sent cancellation email of course they have no records & they want them sent again. Have not used there services for over two months & they keep charging. This is there customer service been on the phone now for 37 minutes & still waiting. Was advised could be 30 minutes to talk to a supervisor.

4 years ago

Reply from Vivint

If you still have any other questions, we'd like to help. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of.

Feb. 12th, 2020

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Cornis collum Midland, TX

Stay away from VIVINT! As a customer you sign up with them for protection from theft. They are the thief. I cancelled services, however they continued to electronically draft my bank account. They claim that when you cancel services, even if your month to month (AS I AM) they can (PENALIZE) charge you for another 30 days of service. When you cancel your services, if you are month to month, notify your bank to stop payments to VIVINT. I was with them for 7 years! Poor customer service when you cancel services.

4 years ago

Reply from Vivint

Thank you for your feedback Cornis. We appreciate your honesty about your experience with us. We would love to look into your concerns regarding your cancellation further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

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Shannon Winnipeg, MB

Vivint is awful. We had a false alarm a few months ago. I talked to someone over the phone and told them everything was fine. They sent someone out like 2 days later from their company to check the property. I told them everything was fine. They then charged us $70 because they said the police were dispatched which they were not. I emailed them to let them know they made a mistake and shouldn't of charged us but they completely dismissed it. Vivint is an awful company. All they care about is getting your money.

4 years ago

Reply from Vivint

Thank you for your feedback Shannon. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

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Zac Laurel, MS

I hate Vivint with a passion. They told me my contract would be 30$ and since the previous home owners already had them installed they said I could cancel anytime without a contract. My first bill was 55$ and they refused to change it and so I cancelled it. The next month I get another bill and had to talk to like 5 different reps and then they cancelled it, but I still had to pay 55$ For the second month that was suppose to be cancelled. Also, when I was talking to the final rep he had the audacity to offer me a 25$ contract to stay with them. Do yourself a favor and stay away from Vivint.

4 years ago

Reply from Vivint

Thank you for your feedback, Zac. If you're still experiencing this issue, we'd like to do our best to assist you. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of.

Jan. 28th, 2020

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Ibrahim Ali

My experience with your company is the worst I have ever had in my life. Tried to cancel the service and they told me that rep didn't remember giving me 2 moths trial before I cancel without a penality. we would never signed up without the two months warranty to try it out because their product and customer service sucks!!! rude!! . After going to tens of phone calls and threating to sue them they decided to cancel for me but its been over 6 months and they still haven't refunded us the fees they have charged. We keep calling and they say the check in on the way and we never received it.

4 years ago

Reply from Vivint

Thank you for your feedback Ibrahim. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 8th, 2020

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Leavon Louisville, KY

Have had vivant for a year now, system still doesn't work. We have had problems from day 1. We were lied to about price, it cost double what we were told. Have had technicians come out 3 different times and still can't get the system to work, The thermostat randomly change to 40 degrees or 99 degrees. No one can figure out why. The smoke alarms and window alarms go offline randomly. buyers please beware. Vivint is horrible .

4 years ago

Reply from Vivint

Thank you for your feedback Leavon. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 8th, 2020

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Tam

Just tried to cancel our service and was told that the rep "didn't remember" what he had said to us about having 1 year to cancel without penalty. We never would have signed without that guarantee. Now we learn that without that in writing (everything was done on the rep's tablet and we didn't even get a copy) that we are locked in for 5 years or payout of almost $4000. We want to cancel because the equipment doesn't work (cameras don't record, app doesn't work, garage door opener doesn't work, etc). Totally effed over by Vivint.

4 years ago

Reply from Vivint

Thank you for your feedback, Tam. We'd like to see how we can assist you with your issues with cancellation. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of.

Dec. 16th, 2019

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Donna St Louis, MO

I have had Vivint for approximately 5 years and have never had an issue. When I call customer service they are always very friendly and helpful.

4 years ago

Reply from Vivint

Thank you for your feedback Donna! We are so glad to hear that you're enjoying your system. When you have a chance, contact our chat team to get your referral code that can lead to some really great perks using this link:

Dec. 10th, 2019

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KJB Fresno, TX

Service stops working once a week and is only fixed after we house them. Completely useless on the phone, but respond well online. We've had all kinds of issues and have only had the system for 4 months. Equipment falling off the wall, buggy app, wall display freezes, modem won't reboot, shutdown, or arm. A whole range of things! We are stuck with this awful system and the second we're free, I'm junking every bit of it. Wish I had gone with ANYONE else. Save yourself the time, stress, and money.

4 years ago

Reply from Vivint

Thank you for your feedback. We would love to look into your concerns with your system. Please contact our chat team using this link:

Nov. 27th, 2019

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Unidentified Alexander, AR

I got talked into switching to Vivint from adt by Nathan L. He told me Vivint will completely buyout my contract. Come to find out they only offer up to $500 and must be completed within 60 days. I have similar problems with the Vivint panel loosing connection.

5 years ago

Reply from Vivint

Thank you for your feedback. We would love to take a look into this situation further. Please contact our chat team using this link:

Nov. 13th, 2019

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Grace Scott, AR

The absolute worst customer service imaginable! Multiple issues with equipment had to be resolved. Multiple "outages" had to be resolved. Prices were changed without authorization. Customer service only responded when I got the attorney general office involved...twice! And customer service will argue with you as if you are at fault when their equipment fails. I wouldnt wish this company on anyone.

5 years ago

Reply from Vivint

Thank you for your feedback Grace. We would love to look into any issues that you are experiencing. Please contact our chat team using this link:

Nov. 7th, 2019

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Louisa Staten Island, NY

I have the door bell camera it stops recording a few days a week it’s useless! I have packages stolen & camera is not recording! Don’t waste your time or $$$ its horrible! I call customer service at least once a week ! They should reimburse me for these months ! I get the BS that I have a 5 year contract! I heard RING IS THE BEST! I have to have an agent walk Me thru rebooting the camera & it works only for a few days!

5 years ago

Reply from Vivint

Thank you for your feedback, Louisa. We'd like to see how we can help. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of.

Oct. 25th, 2019

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Shay Miller Kenansville, NC

Worst experience ever!!! We started early am with one installer who was very nice but very inexperienced. A second installer arrived to assist who was also inexperienced followed by a third and left the job unfinished and poorly installed. After spending 12hours at our home. We were told that the next available appointment would be the following week to complete the job. We are very unhappy and problems unresolved.

5 years ago

Reply from Vivint

Thank you for your feedback about your installation experience Shay. We would love to look into this further. When you can, please contact our chat team using this link:

Oct. 24th, 2019

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Dean hanson Yuma, AZ

Some people are polite and some not but they no showed at my appt. and when they showed up they wired the thermostats wrong. No ac for 2 nights in hot desert. Even the owner Todd that I talked to briefly said he would call me back in an hour and didn’t.

5 years ago

Reply from Vivint

Thank you for your feedback, Dean. We'd like to look further into the appointment that did not happen and assist you. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of.

Oct. 10th, 2019

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D Victorville, CA

Do not get this service! Vivint does not take accountability for the failure of their product. I have spent a lot of hours these past 4 years either with no service or on a never- ending phone troubleshooting call with a tech. The system seemed to work perfectly for the first 6 months. After that I was doing fantastic if the system would even function at a low level for 2 weeks. I am not exaggerating with the numbers. Other people in various locations have told me of similar experiences. DO NOT ENTER A CONTRACT WITH VIVINT!!! (Unless you enjoy taking a loss.)

5 years ago

Reply from Vivint

Thank you for your feedback. We'd like to assist you to make sure your system is working the way they're supposed to. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of.

Oct. 10th, 2019

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Maria S Dagsboro, DE

Vivint is a complete scam. Do not fall for their cheap alarm system and empty promises. Their Customer Care is less than desirable. If I could give less than a 1 star I would. They originally were suppose to install my system and never showed. Then when they sent someone it took them 8 hours to install a security system. The system is inferior and overpriced. And they are constantly asking you to refer to friends and family which is never going to happen.

5 years ago

Reply from Vivint

We understand your frustration. Please contact our chat support team to help resolve your issue.

Oct. 11th, 2019

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Amy Boren American Fork, UT

Not impressed. We built our home and had it hard wired and sensors put in for a system and Vivint came out and said they needed to replace all of the equipment with theirs to work with them. To much of an expense and a hassle!!

5 years ago

Reply from Vivint

Thank you for your feedback Amy. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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christine cardarelli Warren, OH

This is the worst company on the planet. I was rushed into taking their service on the heels the passing of my mom and me in the hospital. MY MISTAKE I have not been covered for at least 6 mos all systems are offline/low battery, I have replaced batteries weekly. I have already paid $2500 and to get out of the contract I have to pay $1400. Can anyone say over priced. I sure hope nothing happens to my home or Vivint will here from my attorney

5 years ago

Reply from Vivint

Thank you for your feedback Christine. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Von Young Raleigh, NC

This service suck! The cameras go offline often, the sky control panel locks up as well. Whenever I see suspicious activities guess what...the camera goes offline! Complete shame...at least I bought the equipment so it’s time to cancel. My neighbors have cameras that are trained on part of my property so I’ll trust theirs. I’ve been had...oh well! Best believe I will warn people’s about this garbage!

5 years ago

Reply from Vivint

Thank you for your feedback Von. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Josue Ogden, UT

Sales rep was incredibly confrontational, i told him we were not interested, he then wanted to speak to someone else in the home and wanted our names. Imagine that, he knocks on OUR homes door, and like a manchild flips out that he’s not getting his way. Told him to leave flatly, and eventually he did after a few times. You know a company is bad when nearly all the 5 star reviews call out the 1 star ones. Talk about being a shill.

5 years ago

Reply from Vivint

Thank you for your feedback Josue. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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