Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Bradley Ft. Pierce, FL

Everything works all the time. They are very helpful on the phone.

4 years ago

Reply from Vivint

Thank you for your feedback Bradley! We are so glad to hear about your experience. When you have a chance, contact our chat support team using this link:

Nov. 28th, 2019

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Verified Customer

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Greg Sherwood, AR

I've had problems with their equipment lately and customer service has not been that great. They should treat a long time customer better.

4 years ago

Reply from Vivint

Thank you for your feedback Greg. We appreciate you letting us know about your experience. So that we can look into your concerns with your equipment, contact our chat support team using this link:

Nov. 28th, 2019

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Verified Customer

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Brian Lindenhurst, NY

They are extremely courteous, explain things, and always get back to us.

4 years ago

Reply from Vivint

Thank you for your feedback Brian! We appreciate you letting us know about your experiences with your system and with our service. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 28th, 2019

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Verified Customer

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David Colorado Springs, CO

I had a problem with the door lock but everything else works fine.

4 years ago

Reply from Vivint

Thank you for your feedback David. We appreciate you letting us know about your experience. When you have a chance, contact our chat support team to get your referral code using this link:

Nov. 28th, 2019

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Verified Customer

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Kaseem George

Excellent service, the system is easy to use and provides great security.

4 years ago

Reply from Vivint

Thank you for your feedback Kaseem! We are so glad to hear that you're enjoying your system. If you have any questions about it, check out our support site at this link:

Nov. 28th, 2019

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Verified Customer

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Robert T Brever Jr

I like that I can remotely turn on or off my home alarm from anywhere where I have internet access.

4 years ago

Reply from Vivint

Thank you for your feedback Robert! We are so glad to hear that you're enjoying being able to access your account from anywhere. When you have a chance contact our chat team to get your referral code which can lead to some really great perks. You can reach them at this link:

Nov. 28th, 2019

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Verified Customer

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James Myrick

Great service and product. There have been some oddities along the way but updates are needed now.

4 years ago

Reply from Vivint

Thank you for your feedback James! We are so glad to hear that you're enjoying your system and we appreciate the opportunity to protect your home and family. When you have a chance please contact our chat team to get your referral code using this link:

Nov. 28th, 2019

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Verified Customer

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Beverly Newman

Great service for years, always got great service with whatever issues come up

4 years ago

Reply from Vivint

Thank you for your feedback Beverly. We are so glad to hear about your experiences with us through the years. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Walter L. Jones

The ease of feeling safe and service is always available. Very friendly..

4 years ago

Reply from Vivint

Thank you for your feedback Walter! We are so glad to hear about your experiences with us and we appreciate knowing that your system gives you peace of mind. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Luis Rivera

When i had issue they were very professional and very friendly

4 years ago

Reply from Vivint

Thank you for your feedback Luis! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Al

Not the worst, far from the best. You will be on your own if you ever have a problem. They are willing to help you if you throw money in there way.

4 years ago

Reply from Vivint

Thank you for your feedback Al. We appreciate your honesty about your experience with us. We would love to look into your service concerns further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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Verified Customer

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Victor Rueda

If you have a problem they take care of it right away or help me out

4 years ago

Reply from Vivint

Thank you for your feedback Victor! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Teresa Ritter

Not good. My dad's won't stay connected to the wifii. Ours is ok but was told batteries would last 10 years and are replacing them this weekend

4 years ago

Reply from Vivint

Thank you for your feedback Teresa. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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Verified Customer

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George

Now that the "Kinks" have been worked out, the system works GREAT!

4 years ago

Reply from Vivint

Thank you for your feedback George! It is great to know that your system is working to your satisfaction. If you find that you have any questions about your system check out our support site using this link:

Dec. 1st, 2019

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Verified Customer

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Sonia

Excellent every single time I have needed they have always been there

4 years ago

Reply from Vivint

Thank you for your feedback Sonia! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Edwin Laing

Excellent service and security system from a group of professionals

4 years ago

Reply from Vivint

Thank you for your feedback Edwin! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Robert Fuller

there is no service after the sale. you have to fix everything yourself while talking to a rep on the phone

4 years ago

Reply from Vivint

Thank you for your feedback Robert. We appreciate your honesty about your experience with us. We would love to look into your concerns with your system further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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Verified Customer

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Charmaine Smith

I've been very pleased with Vivint response once alarm goes off

4 years ago

Reply from Vivint

Thank you for your feedback Charmaine! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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James Blackburn

good staff, good equipment. Much better than our previous system

4 years ago

Reply from Vivint

Thank you for your feedback James! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Rich

Not great. Battery was low after a year and the system never worked properly after the warranty period. Way over priced. Better to get Ring and Nest system for a lot less

4 years ago

Reply from Vivint

Thank you for your feedback Rich. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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Verified Customer

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Guadalupe navarro

good equipment service have a great test out put has proven it self

4 years ago

Reply from Vivint

Thank you for your feedback Guadalupe! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Neal Simons

This system is great if I had at least 2 more cameras for my house it would be awesome.

4 years ago

Reply from Vivint

Thank you for your feedback Neal! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Denise Pellerin

They're so efficient when you need them! Always so helpful!

4 years ago

Reply from Vivint

Thank you for your feedback Denise! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Tom

Very good service and if you have any problem they will take of it right away

4 years ago

Reply from Vivint

Thank you for your feedback Tom! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Joseph Batzel

The company has a good product, but the training of the customer service employees must be improved.

4 years ago

Reply from Vivint

Thank you for your feedback Joseph. We appreciate you letting us know about your experiences with us and would love to look into your concerns further. When you have a chance, contact our chat team using this link:

Feb. 23rd, 2020

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Verified Customer

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Chris

Most of staffs are Professional and friendly, the products are easy to use.

4 years ago

Reply from Vivint

Thank you for your feedback Chris! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Beaver Lutcher, LA

The lady technician that serviced my system restored my trust in the company.

5 years ago

Reply from Vivint

Thank you for your feedback Beaver! We are so glad to hear about your experience with your Smart Home Pro. If you have any questions about your system check out our support site using this link:

Nov. 24th, 2019

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Verified Customer

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Ann Henneman

Excellent customer service in all areas. Helpful both on phone and in person.

5 years ago

Reply from Vivint

Thank you for your feedback Ann! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Michael Robinson-Williams

Safe, secure, sensible company with value equipment. Worth the try...

5 years ago

Reply from Vivint

Thank you for your feedback Michael! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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V. Richie

Very pleased with the service. Staff is helpful and patient with my needs.

5 years ago

Reply from Vivint

Thank you for your feedback V! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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David

Challenging to say the least, issues that I have called to voice my displeasure with..are still problematic

5 years ago

Reply from Vivint

Thank you for your feedback David. We would love to look into your concerns with your system further. Please contact our chat team using this link:

Feb. 23rd, 2020

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Verified Customer

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Oscar

Since we have our system at home, it is a very good experience.

5 years ago

Reply from Vivint

Thank you for your feedback Oscar! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Jaime

Great system and very user friendly. Great and knowledgeable customer service

5 years ago

Reply from Vivint

Thank you for your feedback Jamie! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Michel Bormey

Great. They supported our home security every minute on the way.

5 years ago

Reply from Vivint

Thank you for your feedback Michel! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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David L. Rivera

not what I expected. Don't always get notifications when someone is in front of camera.

5 years ago

Reply from Vivint

Thank you for your feedback David. We would love to look into your concerns with your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Thelma Middleton & Diana Fann

the young lady I talked with today was very nice and helpful

5 years ago

Reply from Vivint

Thank you for your feedback Thelma and Diana! We appreciate you letting us know about your recent experience. If you find that you have any questions about your system check out our support site using this link:

Dec. 1st, 2019

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Verified Customer

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Audrey

ok. The person sold vivint was not very clear when he told me the price of the monotoring

5 years ago

Reply from Vivint

Thank you for your feedback Audrey. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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Verified Customer

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Luke

Great, always willing to help if there are any issues. Very kind and patient.

5 years ago

Reply from Vivint

Thank you for your feedback Luke! We appreciate you letting us know about your experience with us. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Jim Brown

The best no issues at all ! Customer service is the Best very friendly.

5 years ago

Reply from Vivint

Thank you for your feedback Jim! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Randy

For the most part it has been positive but there has been a few issues here and there

5 years ago

Reply from Vivint

Thank you for your feedback Randy! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Bill

Excellent service and attention to any needs I have encountered.

5 years ago

Reply from Vivint

Thank you for your feedback Bill! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Willie Colorado Springs, CO

When you detect the problem they did get right on it. The system is simple.

5 years ago

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Verified Customer

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Franklin Gastonia, NC

The sytem detects when something happened to the motion sensors .

5 years ago

Reply from Vivint

Thank you for your feedback Franklin! We are so glad to hear how your system is working for you. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Donovan Pooler, GA

Quick responses. Friendly customer service. Fast turnaround time on issues.

5 years ago

Reply from Vivint

Thank you for your feedback Donovan! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Lori Burnsed

I love the ease of use of the equipment and how responsive they are when called.

5 years ago

Reply from Vivint

Thank you for your feedback Lori! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Joan

Very good They are accessible and service is polite and knowledgeable

5 years ago

Reply from Vivint

Thank you for your feedback Joan! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Artemio Ontiveros

It's been good. Only thing is that we have had to replace the system once since we had it.

5 years ago

Reply from Vivint

Thank you for your feedback Artemio! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Anthony Mazzella

More software updates to the control panel to improve functionality and look.

5 years ago

Reply from Vivint

Thank you for your feedback Anthony! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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GILBERT TRACEY

I LIKE VIVINT BECAUSE THEY HAVE A QUICK RESPONSE AND GOOD CUSTOMER SERVICCE.

5 years ago

Reply from Vivint

Thank you for your feedback Gilbert! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Norma wildoner

Great company. Associates are all very cooperative and knowledgeable.

5 years ago

Reply from Vivint

Thank you for your feedback Norma! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

Vivint Reviews