Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Stephen La Rocque

Good overall. Service representatives have been helpful in all our interactions.

4 years ago

Reply from Vivint

Thank you for your feedback Stephen! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Linda Morrow

Very unhappy with contract dates. at the time we had no intention of relocating - purchased new -no need for system- could not get out of contract.

4 years ago

Reply from Vivint

Thank you for your feedback Linda. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 24th, 2020

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Verified Customer

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Debra

When the alarm goes off, they are right on it so I have no complaints.

4 years ago

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Verified Customer

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Michael

They are reasonable and helpful and the equipment works and is reliable.

4 years ago

Reply from Vivint

Thank you, Michael, for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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Wilf Jackson

Very positive and very quick response in an emergency situation

4 years ago

Reply from Vivint

Thank you, Wilf, for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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Scott Pickerington, OH

They don't stand behind their product. Something goes wrong they want you to buy new and pay a tech to come out. Count on $500 per trip

4 years ago

Reply from Vivint

Thank you, Scott, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Feb. 1st, 2020

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Verified Customer

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Rickey Clouse Orange, TX

So far so good very reliable , the equipment have never given me any trouble

4 years ago

Reply from Vivint

Thank you, Rickey, for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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Vanessa Ocean Springs, MS

Ok,Overall the price is to high,friends and neighbors ask about the price,Compared to others it's high.

4 years ago

Reply from Vivint

Thank you, Vanessa, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your pricing concerns further. Please contact our chat support team at your convenience using this link:

Feb. 1st, 2020

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Verified Customer

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Trudye Garraway Madison, MS

Excellent service and dependability. Good response time always!!

4 years ago

Reply from Vivint

Thank you for your feedback Trudye! We are so glad to hear about your experiences with us. When you have a chance, reach out to our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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M Houma, LA

It's a good rate and they respond fast. We've never had problems with it.

4 years ago

Reply from Vivint

Thank you, M, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Bob La Junta, CO

We're satisfied with what we got. We've always had great service.

4 years ago

Reply from Vivint

Thank you, Bob, for your feedback! It is so good to know that you're enjoying your system and our services. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Kimberly Las Vegas, NV

I like their door bell camera inside panel that they have and the mobile app.

4 years ago

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Verified Customer

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Kristie Moore

Professional and friendly every time I have had to call or had a false alarm.

4 years ago

Reply from Vivint

Thank you, Kristie, for your feedback! We appreciate you letting us know that your enjoying the system and services. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 9th, 2020

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Verified Customer

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Imelda

They will make sure that you are getting the best customer service from them

4 years ago

Reply from Vivint

Thank you for your feedback Imelda! We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Barbara

Works great!! Love the customer service, never had problems with our service!

4 years ago

Reply from Vivint

Thank you for your feedback Barbara! We are so glad to hear that you're enjoying the service we provide. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Arlene Perry

Fasted response to alarms. Professional, caring and helpful.

4 years ago

Reply from Vivint

Thank you for your feedback Arlene! We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat support team to get your referral code with this link:

Feb. 16th, 2020

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Verified Customer

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Vicki Powell

Awesome Customer Service !!! I would recommend Vivint to anyone.

4 years ago

Reply from Vivint

Thank you for your feedback Vicki! We are so glad to hear about your experiences with our customer service. When you have a chance, contact our chat support team to get your unique referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Safe and secure

VERY POSITIVE. Customer service personnel very helpful when calls were made,

4 years ago

Reply from Vivint

Thank you, mary, for your feedback! It is so good to know that you're enjoying your system and our services. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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M. Humphries

Great customer service. Any issues have been resolved quickly.

4 years ago

Reply from Vivint

Thank you, M. Humphries, for your feedback! It is so good to know that you're enjoying your system and our support services. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Carolyn Foster

Efficient, courtesy, prompt. Timely and great service personnel

4 years ago

Reply from Vivint

Thank you, Carolyn, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Theresa Lewis Indianapolis, IN

I have been with Vivint for approximately 10 years, mostly good, one issue but it was resolved.

4 years ago

Reply from Vivint

Thank you, Theresa, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Debbie Page Columbus, OH

Great Experience, customer service. Vast selections of updates to your system.

4 years ago

Reply from Vivint

Thank you, Debbie, for your feedback! It is so good to know that you're enjoying your system and our services. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Linda

Supportive and easy to deal with. Timely in service calls or alarms.

4 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience with us and your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Julia

Positive experience. Great customer and monitoring services!

4 years ago

Reply from Vivint

Thank you for your feedback Julia! We appreciate you letting us know about your experience with us. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Al & Lori Powell

Great home security system, great price,great all around system

4 years ago

Reply from Vivint

Thank you for your feedback Al & Lori! It is so good to know that you're enjoying your system. We appreciate the opportunity we have to protect your home and family. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Mike

Poor customer service, I moved and was continued to be billed then once corrected billed again months later. Had to call and argue just to be my money back.

4 years ago

Reply from Vivint

Thank you for your feedback Mike. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Mrs. Allen

They are efficient and prompt as well as very skilled in their field

4 years ago

Reply from Vivint

Thank you for your feedback Mrs. Allen! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Gary Rolfsness

Excellent product. Very pleased with it and the service dept.

4 years ago

Reply from Vivint

Thank you Gary for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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John Evans

Excellent service and response and very courteous personnel.

4 years ago

Reply from Vivint

Thank you for your feedback John! We appreciate you letting us know about your experience with us so far. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Tom Springfield, IL

Service is very dependable. Customer service is knowledgeable and responsive.

4 years ago

Reply from Vivint

Thank you for your feedback Tom! We appreciate you letting us know about your experience with us. We value the opportunity we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 17th, 2019

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Verified Customer

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Raymone League City, TX

great service and like the equipment.Easy to use and easy to understand

4 years ago

Reply from Vivint

Thank you for your feedback Raymone! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Dec. 17th, 2019

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Verified Customer

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Pete Alles Clarksville, IN

All positive from start, Very efficient, helpful when you need them.

4 years ago

Reply from Vivint

Thank you for your feedback Pete! We appreciate you letting us know about your experiences with us. If you find that you have any questions about your system check out our support site using this link:

Dec. 17th, 2019

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Verified Customer

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Penny Matula Dallas, TX

My experiences have been good. Customer service is very helpful.

4 years ago

Reply from Vivint

Thank you for your feedback penny! We appreciate you letting us know about your experiences with us so far. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 17th, 2019

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Verified Customer

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Karen Jackson Manassa, CO

They have always been very helpful when I have needed to call.

4 years ago

Reply from Vivint

Thank you for your feedback Karen! We appreciate you letting us know about your experience with us and your system. When you have a chance, contact our chat support team to get your referral code that can lead to great perks using this link:

Dec. 17th, 2019

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Verified Customer

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Jerry Chino, CA

A very secure system. Very professional service. Great value .

4 years ago

Reply from Vivint

Thank you for your feedback Jerry! We are so glad to hear about your experiences so far. If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

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Verified Customer

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Daniel Santa Fe, NM

In general very good. Occasional problem with panel showing disarmed when it isn't.

4 years ago

Reply from Vivint

Thank you for your feedback Daniel! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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5 Fort Mitchell, AL

Everytime the come out the always do everything that's needed.

4 years ago

Reply from Vivint

Thank you Lakeshia for your feedback! We appreciate you letting us know about your experience with your system and our Smart Home Pro. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 12th, 2019

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Verified Customer

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5

Easy to use. I can use it from my phone. Never had an issue.

4 years ago

Reply from Vivint

Thank you John for your feedback! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 12th, 2019

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Verified Customer

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5 Sterling, CO

We've never had any problems with it. Vivint is very helpful

4 years ago

Reply from Vivint

Thank you for your feedback Kelley! We appreciate you letting us know about your experience with us. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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5 Schertz, TX

It is reliable and dependable. Their technicians are very knowledgeable.

4 years ago

Reply from Vivint

Thank you for your feedback Lenora! We appreciate you letting us know about your great experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Trina Rich

Customer Service is friendly & knowledgeable and everything works great!

4 years ago

Reply from Vivint

Thank you for your feedback Trina! It is so good to hear about your experiences with us. If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

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Verified Customer

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Tom Nolan

Except for recieving my bill late & being charged "Late feess" all is wlee...problem was resolved!

4 years ago

Reply from Vivint

Thank you for your feedback Tom! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Michael J Strauch

Service has been EXCELLENT. The employees are always curteous and friendly

4 years ago

Reply from Vivint

Thank you for your feedback Michael! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Edna Anderson

Great experience and always get help with the problems I need help with.

4 years ago

Reply from Vivint

Thank you for your feedback Edna! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Michael H

Awesome alarm company. Had another company before that was awful

4 years ago

Reply from Vivint

Thank you for your feedback Michael! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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CELESTINE McNeal

I have not had a problem that was not resolved in a timely manner.

4 years ago

Reply from Vivint

Thank you for your feedback Celestine! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Angelica Busch

The system works extremely well and I feel valued as a customer.

4 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system and we appreciate the opportunity we have to protect your home and family. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Ken Yates

Quick response whenever alarm has been tripped in less than 1 minute.

4 years ago

Reply from Vivint

Thank you for your feedback Ken! We are so glad to hear about your experiences with us when your alarm has triggered. When you have a chance, contact our chat team to get your referral code that can lead to some great perks using this link:

Feb. 16th, 2020

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Verified Customer

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Darren Freeman

They are always there to help and they will call you if anything goes wrong

4 years ago

Reply from Vivint

Thank you for your feedback Darren. We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 17th, 2020

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Verified Customer

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Norman Burgess

was able to answer my question and updated software on panel

4 years ago

Reply from Vivint

Thank you for your feedback Norman! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 17th, 2020

Vivint Reviews