Vivint: Read 8,449 User Reviews From Real Homeowners

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Verified Customer

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James Las Vegas, NV

It is easy to use and works fine except we have had some difficulties with the camera.

6 years ago

Reply from Vivint

Thank you for your feedback James! We are so glad to hear about your experiences with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Dennis Basin, WY

Best equipment for the best deal. Easy to use and dependable.

6 years ago

Reply from Vivint

Thank you for your feedback Dennis! We are so glad to hear about your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Joseph New Tazewell, TN

It hasn't ever given me any trouble. They always answer every question I have.

6 years ago

Reply from Vivint

Thank you for your feedback Joseph! We are so glad to hear about your experiences with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Harry A. Skaggs Norfolk, VA

Love the door bell Ring camera.No need for improvement, that my opinion.

6 years ago

Reply from Vivint

Thank you for your feedback Harry! We are so glad to hear how you're loving your doorbell camera. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Claudette Brooklyn, NY

They are very prom in their assistance and attentive to cusye.

6 years ago

Reply from Vivint

Thank you for your feedback Claudette! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Willie granite

They r promo to answer any alarm and b there when u need them

6 years ago

Reply from Vivint

Thank you for your feedback Willie! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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D T

Never had any problems. Prices are starting to go up a little too much .

6 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to some great perks.

Mar. 8th, 2020

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Verified Customer

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Chris F.

Great Service, Always there when I need them anytime, No improvements needed.

6 years ago

Reply from Vivint

Thank you for your feedback Chris! We are so glad to hear about your experiences with us and appreciate the opportunity we have to protect your home and family. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Judith Kline

Helpful on the phone and they are patient with you trying to figure out things

6 years ago

Reply from Vivint

Thank you for your feedback Judith! We are so glad to hear about your experiences with us when you have called. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Sandra J. Griffin

Customer Service has always been exceptional. Keep up the great service.

6 years ago

Reply from Vivint

Thank you for your feedback Sandra! We are so glad to hear about your experiences with us and our service. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Larry Findlay

Still safe at home and enjoy knowing people look at your signs for security.

6 years ago

Reply from Vivint

Thank you for your feedback Larry! We are so glad to hear how your system helps give you peace of mind. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Larry G. Sage

Great support service! All experiences are most professional and outstanding.

6 years ago

Reply from Vivint

Thank you for your feedback Larry! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Linda

I love the fast response to any alert, and the customer service.

6 years ago

Reply from Vivint

Thank you for your feedback Linda! We are so glad to hear about your experiences with us and our service. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Sandra Monreal

Very good experience. Like the security system and the Nest.

6 years ago

Reply from Vivint

Thank you for your feedback Sandra! It is so good to hear how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Paul Valdosta, GA

The best thing is being able to see everything on the phone on video.

6 years ago

Reply from Vivint

Thank you for your feedback Paul! We appreciate you letting us know how you're enjoying accessing your system through the app. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Kevin Denham Springs, LA

Vivint was right for me because of the price. The system is easy to use.

6 years ago

Reply from Vivint

Thank you for your feedback Kevin! We appreciate the opportunity we have to protect your home and family. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Frances Mason

Sold home April 2023 due to health reasons. Moved to small apartment. Vivint system already paid off. Vivint is still illegally getting paid through my bank. The people who bought the house are also paying monthly fees. For monthly service. I've filed a report with BBB. Next will be my lawyer. I'm 75. This problem Vivint created is not only illegal but a crime against the elderly.

1 year ago

Reply from Vivint

Thank you for your feedback, Frances. Are you still experiencing issues? We appreciate your honesty about your experience with Vivint and would love to investigate this further. Please contact our Support team at 1-800-216-5232 so we can provide a solution.

Apr. 22nd, 2024

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Tou Mama Keller, TX

Install of a wire sticking out of my wall and running along my baseboards. It's tackey and unprofessional. They couldn't come up with any solution but a bare wire and a hole in my wall that isn't covered although it is in a very public place. Their customer service is horrible You can only chat and it's useless. They gave me a $15 credit for ruining my hallway. Choose anyone else.

2 years ago

Reply from Vivint

Thank you for your feedback, Tou. Are you still experiencing issues? We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 7th, 2023

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Mike Miles

I had issues from the start. The sales rep said our ADT equipment would work . After numerous calls they finally got all of the sensors to work on all windows. Now I am wait for the buyout amount to be sent. They sent an email that said it was approved and would be processed on the 14th of August and still no Visa card as promised. Called again and requested a priority mailing and again told it will be another 7 business days. No a happy customer.

2 years ago

Reply from Vivint

Hi Mike. We're sorry to hear your experience was less than satisfactory. Are you still experiencing issues? We'd love to investigate this further, so please contact our Support team at 1-800-216-5232.

Oct. 23rd, 2023

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Audrey Cowan

Vivint billed me for months after service was canceled and not only refused to make it right, they extorted us into paying extra fees to avoid collections even though their service, such as it was, had stopped. They intentionally overcharge customers and keep billing after services cease - this is their business model (we are one of MANY with this complaint). They are THIEVES and SCAMMERS. If ZERO stars was an option, that would be my choice. TERRIBLE COMPANY

2 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can clear up for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Feb. 20th, 2023

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Elflin Albuquerque, NM

Absolutely WORST company ever! No monitoring, often times could not access app on phone, and the door monitor began to malfunction. Put in a service request, didn't hear anything but "we're so sorry blah blah", then covid hit, now it was they couldn't send anyone out. Still waiting btw. In the meanwhile, we have unplugged the cameras, and not using their "equipment" for OVER A YEAR NOW, yet somehow they still feel right to charge me. Yea, I'll probably end up paying, in legal fees to sue you. And do not bother to replay "oh send us your contact information", you don't do anything anyway.

3 years ago

Reply from Vivint

Elfin thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Sep. 6th, 2022

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Catie Aguilar Dallas, TX

Horrible customer service. Impossible to cancel. Whatever you do, do not go with Vivint. I chose this company because of the reviews on this website and wish I would have stuck with ADT. We have had 3 scheduling issues on their end with 2 no call no shows. It takes weeks to get anything scheduled. The technicians set up equipment improperly and then make it impossible to get them out to fix it. We are extremely disappointed with the service and would not ever recommend to any family, friends, or strangers on the internet.

3 years ago

Reply from Vivint

Catie, we appreciate you taking the time to let us know. Please give us a call at 1-800-216-5232. We want to make sure this is taken care of ASAP.

Aug. 15th, 2022

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Yyctradesman Calgary, AB

Extremely disappointed the last few years with vivint. The camera in the back of my house will not record people coming and going from my yard but it records every single vehicle in the alley. It records every time the wind blows YET it's so pathetic that I can literally stand in front of the camera and do jumping jacks and it will not record me! We have had multiple occasions of someone stealing from our yard recently, wood and bottles, and the camera never catches them but if a rabbit hops past it will record that!

3 years ago

Reply from Vivint

Thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jun. 2nd, 2022

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Barry Bash Ocean Springs, MS

Terrible customer service and equipment, the technician will not show up for appointments when you complain and get a new appointment to ask they not send the original technician, and they do any. Found out when getting a new system, half the sensors had not been working, including the fire break, which was to alert the company of the fire. The cameras did not work; they only recorded after someone left the room. Then when canceling the charge for an entire month after you put your request in. Outright criminal

3 years ago

Reply from Vivint

Barry, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Mar. 31st, 2022

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Vanessa christy El Paso, TX

Did not inform the need for a permit through city for dispatch services. First we heard of a permit was when our alarm was triggered while out of town and were told they could not dispatch authorities. Customer service was horrible… being tossed back and forth between agents with no resolution. Biggest waste of time and money after 6 yrs. Please go elsewhere and beware of vivint’s carelessness and deceit.

3 years ago

Reply from Vivint

Vanessa, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Mar. 29th, 2022

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Theresa McLaughlin Queens, NY

If I could give no stars I would. Been waiting 6 months, 5 appointment cancelled without notification to fix equipment. I called to confirm appointment and it had been cancelled for tomorrow. Next appt available is Feb 21. Like I really wish I could place a bet they won't show. Win big bucks for my wasted vacation time waiting for anyone fix cameras that r not working.

3 years ago

Reply from Vivint

Theresa, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jan. 30th, 2022

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Maria Granberry Capitol Heights, MD

When you sign up that don’t tell you about their contract. Not only that if you move you have to start your contract all over again. Basically you are paying for the equipment. When your contract is up it takes 30 days thereafter before your cancellation. Then they want to blow your phone up buggy you for a cheaper plan. Please don’t do it because of the contract that they don’t tell you about. The camera works when it want to. It doesn’t pick up everything that goes in your home. Not worth it in my opinion.

3 years ago

Reply from Vivint

Maria, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jan. 18th, 2022

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Ronnie Houston, TX

This is the worst customer service I ever dealt with in my life they told me a tech would be out here at my house between 8-12 I been waiting since 7 I called to make sure he was still coming they tell my I don't have a appointment but they had me unhook my battery pack and made the appt now they have me on hold trying to cancel my service for 35 minutes and still holding this is not my first bad experience

3 years ago

Reply from Vivint

Ronnie, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Dec. 20th, 2021

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SMP Denver, CO

The installation and wiring was as unprofessional as I have ever seen. They taped or stapled wires across the interior ceiling, outside was equally as worthless - so bad a windy day frayed and ultimately severed the wire to one camera and they insisted on a service charge to fix their very sloppy installation. They are consistent in their sloppiness and unprofessionalism up to customer service (which is clearly not in the US - their training needs to start with speaking coherent English). If you are considering them, all I can say is Run Forest, Run!

3 years ago

Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Dec. 10th, 2021

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Supermoj Centreville, VA

Just got off the phone with a guy named Bryce, in Customer Service. He was purposely unclear about the prices, and I was going based off the prices I saw online from other recent-dated blogs . He was suggesting an extremely expensive financing option, without telling me about the upfront cost. Not only was I not interested in financing, he kept flip-flopping the prices as the call went on. I've ready plenty of great reviews about Vivint, but Bryce single-handedly ruined my opinion of Vivint. He's a liability to the company.

4 years ago

Reply from Vivint

Supermoj, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Nov. 16th, 2021

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Martin J Thomas Scottsdale, AZ

Avoid at ALL cost. This is the most disorganized and incompetent company I have ever dealt with in my 71 years. All they want to do is sell equipment. Then you are dealing with the most incompetent subcontractors. 2am -" I'm having an emergency! Vivint: How's your day been going? " It only gets worse. I wanted Security. Protection. Forget it. They still after months can't get it straight. Avoid.

4 years ago

Reply from Vivint

Martin, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Nov. 14th, 2021

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Veronica Estrada Phoenix, AZ

Sales representative didn't give me any pricing on equipment paying 3,200 not including the smart drive hasn't been a month since I got it and tech support doesn't help you takes a week to get someone to come out and fix the issues I'm so disappointed. I have to purchase the smart drive who knows how much that cost on top of two door locks a camera doorbell and panel 😡

4 years ago

Reply from Vivint

Veronica thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 21st, 2021

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KTSHOWMAN San Antonio, TX

Horrible costumer service, overpriced and dated equipment, and dose not work well for active service members. It’s like pulling teeth ever time we PCS. And every time you call with an equipment issue ( which is often) all they try and do is get you to upgrade your equipment to other crappy equipment and extend you contract. I do not recommend unless you like having a three or five year headache. Also they started using third-party financing for their equipment upgrades which means you have to open up a whole new line of credit with a another bank just to upgrade and finance the equipment.

4 years ago

Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 11th, 2021

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Mike Florence Colorado Springs, CO

no dont do it your in a contract for 5 years and the devices are the most expensive. dont do it dont do it. Once you get in the contract your there for 5 years that adds up to 3000 dollars you get charged interest. They say you have 30 days to get out but realy you only are given 3 days. They usualy dont over the contarct very well. DONT DO IT ! AND IF YOU DO IT THINK ABOUT THE TOTAL COST OVER 5YEARS>

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home. Contract terms are dependant upon financing. We offer 0% APR on qualifying purchases and once any financed equipment is paid off our service can be canceled at any time. If we’ve fallen short of your expectations in any way, we want to hear about it. Please contact our Support Team at 1-800-216-5232 so that we can provide a solution.

Sep. 16th, 2021

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Scotty Omaha, NE

Not good. I have garage camera, garage door controller, home thermostat, fire alarm and home security. First garage door opener from app or home control will work half the time. Home thermostat temperature is not correct 80% of time. We went on early summer vacation and forgot to change thermostat to A/C so we tried changing it through app but couldn't. Called Vivint and they couldn't do anything because we weren't home. So don't count on controlling your home when on vacation.

4 years ago

Reply from Vivint

Scotty, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Aug. 16th, 2021

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debra irvin Hamden, CT

Was told by sales agent I had two weeks to cancel. Called him the next day after installation and explained that I wanted to cancel. While he tried to talk me out of it he never explain that I had to fill a form and submit it to the company so as to cancel. Upon calling the company to find when they would be removing the equipment they said they never got a signed notice I am responsible for the entire bill and the 60 months contract. RIPPED OFF!

4 years ago

Reply from Vivint

Debra, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Aug. 12th, 2021

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Eddie Redondo

The worst service I have ever had... Don't bother trying to call.. it's a waste of time. Been waiting for a call back from a Rep since May.. I call everyday with no response whatsoever I'm still paying very high electric bills plus there charge.. they upgraded my panels 6 months ago and still not running... If I knew then what I know now I would have never used Vivint Solar...

4 years ago

Reply from Vivint

Eddie, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Aug. 9th, 2021

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Tyler Tse Scottsdale, AZ

I purchased a home with their solar panels installed and had to remodel. I paid them $5k to remove the panels and store them while the roof was getting repaired. They Lost the panels while storing them and customer support was unresponsive for 6 months. They broke the terms of the lease and I had to get lawyers involved to get out of it. Another 4 months later and I can not get this company to respond to me. They must have paid for the other reviews because this is not a 5 star company.

4 years ago

Reply from Vivint

Tyler, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Aug. 3rd, 2021

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julie hanson Yuma, AZ

Their customer service sucks. I’m always on the phone fir 1 1/2 hours. I tell them what the problem is but they keep going through processes and st the end it’s what I said.

4 years ago

Reply from Vivint

Julie, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jul. 8th, 2021

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Gary Pedersen St Louis, MO

We purchased a home with a Vivint security system installed. Vivent promised to transfer the system to us, but after many phone calls, weeks of waiting for a callback, and employees who seemed completely clueless about how to help us, we gave up. The equipment may well be good, but I have no confidence in a company that says they are on the ball regarding home protection but completely drops the ball when it comes to following through on their promises. I've never written a review before but feel a need to warn people.

4 years ago

Reply from Vivint

Gary, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jul. 24th, 2021

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Paul Jones Edmonton, AB

I would not recommend this company to anyone. They are a complete rip off. Not only did it cost me over $500.00 to move but no one informed me of this prior. Stay as far away from them as you can! The installation that they charged me for is not even set up properly. someone rings my doorbell and I get notification 10 minutes later and they can't even set up the time properly. if they ring your doorbell RUN RUN AWAY

4 years ago

Reply from Vivint

Paul, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jun. 7th, 2021

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EBJM Upper Marlboro, MD

I have not been with the company over a year, however I have never had more than a month that the complete system was fully operational. The lock never works , it worked for maybe a month after i joined. I am just tired of calling and getting placing a ticket then waiting in the house all day for service. I give two points b/c the cameras are fine

4 years ago

Reply from Vivint

EBJM, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Kevin Ballew West Valley City, UT

It sucks!!! I have tried for several weeks to get a technician out to the house to fix the problem with the unit and all customer service wants to do is tech it over the phone, which hasn't worked!! It makes me wonder why I pay a company that has no regard for my personnel safety or the security of my house!!! If you have a chance, don't use them! All they want is your money, they don't care about you or they would have sent a technician on any of the same problems I keep calling on!

4 years ago Edited September 14, 2021

Reply from Vivint

Kevin, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Elchago Tucson, AZ

My 2 bedroom glass breaks went bad after 2 months of having them. My door bell camera goes blurry from time to time. When they called me to offer there service everything i asked for the either agreed or approved, but when it comes down to actually installing the system they try and charge you for everything.

4 years ago Edited September 14, 2021

Reply from Vivint

Elchago, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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MICHAEL A ROBINSON Toledo, OH

I have been with Vivint over a decade with residential and just over a year with my business. Very pleased with the service.

4 years ago Edited September 14, 2021

Reply from Vivint

This is great feedback, Michael! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Phil Patrick Halifax, NS

Our system was installed by a local guy who was pitching another companies equipment the whole time. We have not yet received stickers or signs (a year later) as the installer said he was out and they didnt work anyway.

4 years ago Edited September 14, 2021

Reply from Vivint

Phil, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Lizhet Ayala Laredo, TX

Lied by rep, according to him there would not be any hidden fees or permits needed for the service and I was fined because of it. Whenever I asked something he would move the conversation to my special needs kid. Then didn’t tell me about the terms of the contract or how long I’d be paying for equipment that works half of the time. I was taken advantage of, hopefully no one else does.

4 years ago Edited September 14, 2021

Reply from Vivint

Lizhet, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Michael Feldt Cameron, NC

Terrible, I just noticed that when I moved in Aug 2020 that they started a new service and didn’t transfer the service. Now I have been paying for a house alarm in a house that someone else lives in. Thanks to your stellar sales team who said that it would be cancelled at no cost. I can’t wait for my year to end so I can cancel my current contract. It is sad because I like the system.

4 years ago

Reply from Vivint

Michael, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Matthew Knoxville, TN

The good: We love the mobile app and the home integration Very good equipment - we love the control panel The bad: Poor customer service. Difficult to get ahold of a real person when calling into the customer service phone number. Equipment is overpriced Lack of transparency when purchasing a new system. Similar as when buying a car, it is difficult to tell how much everything is. Nothing was itemized. The price of individual equipment is different if paying for everything up front, instead of financing In my next home I will be using a DIY security system.

4 years ago

Reply from Vivint

Matthew, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Wayne Angleton, TX

Every company is good when things are going well. When I moved and tried to move the security system there was only slow internet service. Vivant sent a technician that said I would be allowed to cancel contract without paying for anything other than the parts(camera, NEST, doorbell). We agreed to make payments and all was good. Until they charged $1300 to my debt card all at once - without approval. I tried several times to make this right, now they sent me to collections when they were stealing from me. Do not use them. Plenty of others.

4 years ago

Reply from Vivint

Thank you for your feedback, Wayne. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 3rd, 2021

Vivint Reviews