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Vivint Reviews

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8.2

Overall Score

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P

I've never had issues with the home security system. The camer is the best part about Vivint's sytem.

4 years ago

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Reply from Vivint

Thanks for the feedback, P! Happy to hear you've had such a great experience. Let us know if there's anything we can ever do to further assist you.

Jul. 15th, 2020

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star star star star star

Victor

Their service is fast. I've recommended Vivint to my children.

4 years ago

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Kimberly

Vivint reps are very pleasant and helpful. I've never had a call where anybody was rude.

4 years ago

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star star star star star

Greg

They have good customer service. It helped me decide to go with them.

4 years ago

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star star star star star

Shannon

I really like the peace of mind and they're responsive. It works all the time.

4 years ago

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star star star star star

Ronald

I enjoy getting notifications on my phone. They are very involved in service.

4 years ago

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star star star star star_border

Frank

It's easy to use. I've had it for over a year and no problems. Everything works quite well.

4 years ago

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Reply from Vivint

Thank you for your feedback Frank! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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star star star star star

Don

Sometimes they are too slow in getting to the house but the system works.

4 years ago

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star star star star star

Wesley

It's very easy to use and the panel is perfect. She's helped me several times.

4 years ago

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star star star star star

Lucille

Whenever I needed them they were able to assist me to solve the problem.

4 years ago

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star star star star star

Frontes

It's not a bulky system. It's inconspicious and it does a great job.

4 years ago

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star star star star star

Toccara

It works, no technical difficulties. They respond fast and I think they care.

4 years ago

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star star star star star

Russell

The people are professional and cordial. I like the doorbell.

4 years ago

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star star star star star

Anonymous

I like the equipment. Everything is easy. They answer every question we need.

4 years ago

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star star star star star

Robert

They can answer the questions. The website is terrible but the system runs.

4 years ago

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star star star star star

Beauty

They're knowledgeable and I haven't had any problems with it.

4 years ago

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star star star star star

Robin

System is clear and customer service provide customer satisfaction.

4 years ago

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star star star star star

Deborah

They have very good equipment. I just like to secure my home.

4 years ago

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Henry

Every time I've had a problem, they were able to fix it. We've had some problem with the cameras.

4 years ago

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Reply from Vivint

Thank you for your feedback Henry! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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star star star star star

Teresita Guillen San Antonio, TX

Customer service was very professional and listened to the problem.

4 years ago

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Reply from Vivint

Thank you for your feedback Teresita! We appreciate you letting us know about your experience with our service. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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star star star star star

Sandi Thompson Kingsville, TX

Outstanding service the system works very well. And we are very well pleased

4 years ago

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Reply from Vivint

Thank you for your feedback Sandi! We are so glad to hear about your experiences with us and how you are enjoying your system. Thank you for your feedback David/Grace. We appreciate you letting us know about your experiences with your Smart Home Pro. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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star star star star star

Leslie McFarland Saint George, UT

Knowledgeable, friendly and patient. I didn't have to wait too long.

4 years ago

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Reply from Vivint

Thank you for your feedback Leslie! We are so glad to hear about your experience with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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star star star star star

Anita Shakeshaft Waterford, CA

Grey service. Someone is always there if you have an issue.

4 years ago

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Reply from Vivint

Thank you for your feedback Anita! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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star star star star star

James Everhart Pasadena, MD

Excellent home security product. Product has worked without fail.

4 years ago

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Reply from Vivint

Thank you for your feedback James! We are so glad to hear how you're enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Byrd Baltimore, MD

Very positive. Always available when needed. Prompt response to all alarms

4 years ago

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Reply from Vivint

Thank you for your feedback Byrd! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Damion Louisville, KY

Cost too much to install when moving. Was told it would be free when purchased. It cost me $300 cent wait to cancel and go with another comapny.

4 years ago

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Reply from Vivint

Thank you for your feedback Damion. We would love to look into your concerns further. Please give us a call at 800-216-5232.

May. 15th, 2020

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star star star star star

David Northwood, IA

Been great excellent value for the money. Customer service is right on

4 years ago

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Reply from Vivint

Thank you for your feedback David! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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star star star star star

Emma Rodriguez Houston, TX

This company has Great Service, reliable, professional and good tech support!

4 years ago

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Reply from Vivint

Thank you for your feedback Emma! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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star star star star star

John Canton, OH

It is good. Whatever you want, when you make a call they get it right to you.

4 years ago

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Reply from Vivint

Thank you for your feedback John! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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star star star star star

Carolyn Peoria, IL

It's easy to use. Contract is too long and cost is too high.

4 years ago

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star star star star star

Walter Muscatine, IA

The app is great. Customer support always do what I ask them to do.

4 years ago

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star star star star star

Scott Rockville, MD

They have the right type of product at the right price. The app is great.

4 years ago

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Reply from Vivint

Thank you for your feedback Scott! We are so glad to hear about your experiences with your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Shannon Glenbrook, NV

Customer service is very helpful and the system works and gives me peace of mind.

4 years ago

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Reply from Vivint

Thank you for your feedback Shannon! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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star star star star star

Angela Harker Heights, TX

I've never had any problem with customer service. My cameras are great.

4 years ago

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Reply from Vivint

Thank you for your feedback Angela! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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Jimmie Flint, MI

We took the offer at the time when they came to the door. Customer service were knowledgeable.

4 years ago

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Reply from Vivint

Thank you for your feedback Jimmie! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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star star star star star

Jacqueline Hunte Ellenwood, GA

Very user friendly - immediate responses- great customer service

4 years ago

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Reply from Vivint

Thank you, Jacqueline, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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star star star star star

Janet

Very good, occasional issues but service is friendly and responsive.

4 years ago

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Reply from Vivint

Thank you for your feedback Janet! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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star star star star star

Pamela Penn Romulus, MI

Very pleased with all of the features and service that I have with vivint.

4 years ago

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Reply from Vivint

Thank you for your feedback Pamela. We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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star star star star star

r jason biddle Georgetown, KY

experience has been very good. user friendly, eaily contacted any hour of day

4 years ago

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Reply from Vivint

Thank you for your feedback Jason! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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star star star star star

Ron Laughlin Tupelo, MS

Great. Love being able to control A/C, doors and panel from iPhone

4 years ago

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Reply from Vivint

Thank you for your feedback Ron! We appreciate you letting us know how you're enjoying controlling your home from the app. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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star star star star star

Tatiana Goldovsky Reston, VA

Good reliable fast to respond and friendly. Thank you for service

4 years ago

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Reply from Vivint

Thank you for your feedback Tatiana! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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star star star star star

Tommy Nederland, TX

Satisfied and pleased with the representatives when I call for help.

4 years ago

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Reply from Vivint

Thank you for your feedback Tommy! We are so glad to hear about your experiences with us when you have called. When you have a chance, give us a call at 800-216-5232 to get your unique referral code that can lead to some great perks.

May. 15th, 2020

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star star star star star

58 Anchorage, AK

Very positive. When I have had issues they were patient and helpful.

4 years ago

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Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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star star star star star

Dennis Brea, CA

Excellent customer service. When I chat or call I get good technical help.

4 years ago

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Reply from Vivint

Thank you, Dennis, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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star star star star star

Donald McConnell Killeen, TX

My house is very secure and helps knowing the house is secure when I sleep.

4 years ago

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Reply from Vivint

Thank you, Donald, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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star star star star star

Jack W. Mills Mission Viejo, CA

Excellent! Every visit or live discussions are highly professional.

4 years ago

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Reply from Vivint

Thank you, Jack, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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star star star star star

Barbara South Holland, IL

They just seem to answer our questions and they, at this time, have helped us.

4 years ago

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Reply from Vivint

Thank you, Barbara, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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star star star star star

Susan Broken Arrow, OK

Very good. Fast. Efficient. Offered to return deadbolt for us. We gave to him.

4 years ago

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Reply from Vivint

Thank you, Susan, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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star star star star star

Victor Prado Hobbs, NM

Easy to use, reliable, great customer service and good price

4 years ago

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Reply from Vivint

Thank you, Victor, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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star star star star star

Dannie Dempsey Richmond, VA

Service has been professional and very helpful on all calls.

4 years ago

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Reply from Vivint

Thank you, Dannie, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020