Vivint: Read 8,449 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Beverly

They work. The cameras are the best. Customer support gives accurate feedback to questions.

5 years ago

check_circle

Verified Customer

star star star star star

Ronald

The best smart system I’ve seen, you call customize the settings for you.

5 years ago

check_circle

Verified Customer

star star star star star_border

Christopher

All inclusive and everything works well except the recording goes out every once in a while.

5 years ago

check_circle

Verified Customer

star star star star star_border

Gloria

I like the doorbell. The security works but I am still waiting for my fire alarm.

5 years ago

check_circle

Verified Customer

star star star star star

Cameron Shelton

Great experience not only with the Installers but Customer service as well.

5 years ago

check_circle

Verified Customer

star star star star star

John Brady

Excellent customer service. Excellent quality. Very affordable.

5 years ago

check_circle

Verified Customer

star star star star star_border

Jun

The capability to record 24/7, clear pictures, easy to talk to customer service.

5 years ago

check_circle

Verified Customer

star star star star star

Patricia Shaw

I love Vivint. I wish I had gotten it years ago. It is so easy to operate.

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Rick Suddarth

Very dishonest people that are nearly impossible to contact or resolve anything . Also a very mediocre system with huge contracts. Stay away!!!!!!

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Robert Ramsey

Not good. The cameras are garbage quality, the panel is constantly going out, and their employees lied to me upon signing the contract.

5 years ago

check_circle

Verified Customer

star star star star star_border

Susan Pickerington, OH

Had some items that were defective. Took quite awhile to get everything replaced.

5 years ago

Reply from Vivint

Thank you for your feedback, Susan. We appreciate your honesty about your experience with your system issues and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 10th, 2020

check_circle

Verified Customer

star star star star star

Jamie Miller Grand Rapids, MI

I have had very good experience with Vivint, they are always on top of things!

5 years ago

Reply from Vivint

Thank you for your feedback, Jamie! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

check_circle

Verified Customer

star star star star star

S Christopherson Minneapolis, MN

Always quick responses, helpful with updates, professional employees, secure

5 years ago

Reply from Vivint

Thank you for your feedback, S! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

check_circle

Verified Customer

star star star star star_border

J. Cox Springfield, IL

We have been pleased with the value for our money in pricing and friendly customer service.

5 years ago

Reply from Vivint

Thank you for your feedback, J! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

check_circle

Verified Customer

star star star star star

Brenda

They are ok. They are good to sent some on out if you need help.

5 years ago

Reply from Vivint

Thank you for your feedback, Brenda! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Sarah Harrisburg, SD

Awful. They don't answer phone calls, keep over charging us and when we call to solve the problem then won't send us an email that is required to be signed.

5 years ago

Reply from Vivint

Thank you for your feedback, Sarah. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 10th, 2020

check_circle

Verified Customer

star star star star_border star_border

Ernestine Morgan City, LA

Anxious to install but still waiting for problem with one of the alarms to be adjusted and working.

5 years ago

Reply from Vivint

Thank you for your feedback, Ernestine! We are so glad to hear about your experience with Vivint and look forward to resolving any issues.

Sep. 10th, 2020

check_circle

Verified Customer

star star star star star

Guillermo Inzunza Chula Vista, CA

great product and great service technician was very talented and helpful

5 years ago

Reply from Vivint

Thank you for your feedback, Guillermo! We are so glad to hear about your experience with your technician and how you're loving your system.

Sep. 10th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Angela Henson Clinton, MD

Sorry to say bad quality equipment. Camera always stuck, doorbell knob fell off. The company need a better quality equipment.

5 years ago

Reply from Vivint

Thank you for your feedback, Angela. We appreciate your honesty about your experience with your equipment and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 1st, 2020

check_circle

Verified Customer

star star star star star

Jerry Hefner Newport News, VA

High quality system. Technical customer support is excellent.

5 years ago

Reply from Vivint

Thank you for your feedback, Jerry! We are so glad to hear about your experience with customer support and how you're loving your system.

Sep. 1st, 2020

check_circle

Verified Customer

star star star star star

Margaret Upton Taylors, SC

Outstanding. Always responds quickly to any problem I have.

5 years ago

Reply from Vivint

Thank you for your feedback, Margaret! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 1st, 2020

check_circle

Verified Customer

star star star star star

Wesley Jasper, TN

Customer service is the best. They meet your needs and they are dependable.

5 years ago

check_circle

Verified Customer

star star star star star_border

Mark Indianapolis, IN

It is more convenient that they are able to monitor activities in and outside your house.

5 years ago

check_circle

Verified Customer

star star star star star_border

Iman Philadelphia, PA

It keeps the house secure and it is very easy to use. I am very satisfied with them.

5 years ago

check_circle

Verified Customer

star star star star star

Shalonda Hoskins Ontario, CA

Everything I need, they take care of it. Like that my home is protected.

5 years ago

Reply from Vivint

Thank you for your feedback, Shalonda! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 1st, 2020

check_circle

Verified Customer

star star star star star_border

phyllis robey Westfield, IN

So far fine. Good customer service. Not always clear what batteries or sensors need replacement

5 years ago

check_circle

Verified Customer

star star star star star_border

Joseph Forgacic Springfield, PA

had not major problem for over one year now, equipment is good, and service good.

5 years ago

check_circle

Verified Customer

star star star star star

Arthur Marria Rex, GA

Excellent service, quality product and great customer service

5 years ago

check_circle

Verified Customer

star star star star star

Nolan Castro Orlando, FL

Excellent. No problems. A reliable, solid system at an afforadable price.

5 years ago

check_circle

Verified Customer

star star star star star

Shannon Philadelphia, PA

excellent company. No issues with system. Customer service is excellent

5 years ago

Reply from Vivint

Thank you for your feedback Shannon! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

check_circle

Verified Customer

star star star star star

Elane Sandston, VA

I really like the doorbell camera being able to see who is at the door

5 years ago

Reply from Vivint

Thank you for your feedback Elane! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

check_circle

Verified Customer

star star star star star

Chris Durham, NC

Great support and service for years -- no reason to switch to anyone else.

5 years ago

Reply from Vivint

Thank you for your feedback Chris! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

check_circle

Verified Customer

star star star star star

Mary Brunswick, GA

They have always resolve my problems and concerns in a timely manner

5 years ago

Reply from Vivint

Thank you for your feedback Mary! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

check_circle

Verified Customer

star star star star star

Alevtyna Gjessing Duluth, MN

Trust this system , using it for many years, like stability

5 years ago

Reply from Vivint

Thank you for your feedback Alevtyna! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

check_circle

Verified Customer

star star star star star

Ted Givers Rogers, AR

Vivint has very capable response people when you need them.

5 years ago

Reply from Vivint

Thank you for your feedback Ted! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

check_circle

Verified Customer

star star star star star

Sandy

Amazing. The cameras are awesome and it is all easy to understand and run!

5 years ago

Reply from Vivint

Thank you for your feedback Sandy! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

check_circle

Verified Customer

star star star star star

James

always good, never had any issues , very help full when needed

5 years ago

Reply from Vivint

Thank you for your feedback James! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

check_circle

Verified Customer

star star star star star

Iona Jones Cibolo, TX

Good experience, very easy to use. Step by step instruction easy to follow.

5 years ago

Reply from Vivint

Thank you for your feedback Iona! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

check_circle

Verified Customer

star star star star star

Diana Wyman Buda, TX

I love my Vivint System, Cameras are great, the system is very user friendly

5 years ago

Reply from Vivint

Thank you for your feedback Diana! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

check_circle

Verified Customer

star star star star star_border

Frances Los Angeles, CA

I am happy with the service and support they provide when I have a problem with the equipment

5 years ago

Reply from Vivint

Thank you for your feedback Frances! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

check_circle

Verified Customer

star star star star star_border

Paul Cummings Borger, TX

Good, there are a few quark's with any smart system one has no matter the brand or supplier.

5 years ago Edited January 10, 2024

Reply from Vivint

Thank you for your feedback, Paul! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 6th, 2020

check_circle

Verified Customer

star star star star star

Angie Lischka

Professional and good services and I am treated as a valued customer

5 years ago

check_circle

Verified Customer

star star star star star

Ann Mace Helena, AL

always professional and quick response to the voice activated panel

5 years ago

check_circle

Verified Customer

star star star star star_border

Ghazaleh lahsaei wallace Clarksville, TN

First time with a security system and they are very informative and care about their clients

5 years ago

check_circle

Verified Customer

star star star star star_border

Kenneth Locust Grove, GA

Good product, equipment and service. Fast response and interactions, but slower due to coronavirus

5 years ago

check_circle

Verified Customer

star star star star star_border

Lisa C Forney, TX

Good- been with them for years. ALways helpful when we call or need assistance

5 years ago

Reply from Vivint

Thank you for your feedback, Lisa! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 18th, 2020

check_circle

Verified Customer

star star star star star

Paul Wegner Long Beach, CA

Very satisfied! Great customer service! High quality equipment!

5 years ago

check_circle

Verified Customer

star star star star star

Steve Darlington, SC

Never had a problem with them. The equipment works well,never had a failure.

5 years ago

check_circle

Verified Customer

star star star star star_border

Valencia Riverdale, IL

All Good wonderful and always prompt to respond to an alarm call on the system cameras are clear

5 years ago

Reply from Vivint

Thank you for your feedback Valencia! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

check_circle

Verified Customer

star star star star star

Bob Weinstein

Excellent customer service and friendly salespeople who don't try to oversell

5 years ago

Vivint Reviews