Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Wesley

Security equipment is easy to use and the cameras allow you to see.

4 years ago

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Jennifer

Easy to use. There haven’t been any problems with it. The salesman came to the house.

4 years ago

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Beverly

They work. The cameras are the best. Customer support gives accurate feedback to questions.

4 years ago

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Ronald

The best smart system I’ve seen, you call customize the settings for you.

4 years ago

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Christopher

All inclusive and everything works well except the recording goes out every once in a while.

4 years ago

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Gloria

I like the doorbell. The security works but I am still waiting for my fire alarm.

4 years ago

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Cameron Shelton

Great experience not only with the Installers but Customer service as well.

4 years ago

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John Brady

Excellent customer service. Excellent quality. Very affordable.

4 years ago

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Jun

The capability to record 24/7, clear pictures, easy to talk to customer service.

4 years ago

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Patricia Shaw

I love Vivint. I wish I had gotten it years ago. It is so easy to operate.

4 years ago

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Rick Suddarth

Very dishonest people that are nearly impossible to contact or resolve anything . Also a very mediocre system with huge contracts. Stay away!!!!!!

4 years ago

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Robert Ramsey

Not good. The cameras are garbage quality, the panel is constantly going out, and their employees lied to me upon signing the contract.

4 years ago

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Susan Pickerington, OH

Had some items that were defective. Took quite awhile to get everything replaced.

4 years ago

Reply from Vivint

Thank you for your feedback, Susan. We appreciate your honesty about your experience with your system issues and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 10th, 2020

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Verified Customer

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Jamie Miller Grand Rapids, MI

I have had very good experience with Vivint, they are always on top of things!

4 years ago

Reply from Vivint

Thank you for your feedback, Jamie! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Verified Customer

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S Christopherson Minneapolis, MN

Always quick responses, helpful with updates, professional employees, secure

4 years ago

Reply from Vivint

Thank you for your feedback, S! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Verified Customer

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J. Cox Springfield, IL

We have been pleased with the value for our money in pricing and friendly customer service.

4 years ago

Reply from Vivint

Thank you for your feedback, J! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Verified Customer

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Brenda

They are ok. They are good to sent some on out if you need help.

4 years ago

Reply from Vivint

Thank you for your feedback, Brenda! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

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Sarah Harrisburg, SD

Awful. They don't answer phone calls, keep over charging us and when we call to solve the problem then won't send us an email that is required to be signed.

4 years ago

Reply from Vivint

Thank you for your feedback, Sarah. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 10th, 2020

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Verified Customer

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Ernestine Morgan City, LA

Anxious to install but still waiting for problem with one of the alarms to be adjusted and working.

4 years ago

Reply from Vivint

Thank you for your feedback, Ernestine! We are so glad to hear about your experience with Vivint and look forward to resolving any issues.

Sep. 10th, 2020

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Verified Customer

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Guillermo Inzunza Chula Vista, CA

great product and great service technician was very talented and helpful

4 years ago

Reply from Vivint

Thank you for your feedback, Guillermo! We are so glad to hear about your experience with your technician and how you're loving your system.

Sep. 10th, 2020

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Verified Customer

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Angela Henson Clinton, MD

Sorry to say bad quality equipment. Camera always stuck, doorbell knob fell off. The company need a better quality equipment.

4 years ago

Reply from Vivint

Thank you for your feedback, Angela. We appreciate your honesty about your experience with your equipment and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 1st, 2020

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Verified Customer

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Jerry Hefner Newport News, VA

High quality system. Technical customer support is excellent.

4 years ago

Reply from Vivint

Thank you for your feedback, Jerry! We are so glad to hear about your experience with customer support and how you're loving your system.

Sep. 1st, 2020

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Verified Customer

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Margaret Upton Taylors, SC

Outstanding. Always responds quickly to any problem I have.

4 years ago

Reply from Vivint

Thank you for your feedback, Margaret! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 1st, 2020

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Verified Customer

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Wesley Jasper, TN

Customer service is the best. They meet your needs and they are dependable.

4 years ago

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Mark Indianapolis, IN

It is more convenient that they are able to monitor activities in and outside your house.

4 years ago

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Iman Philadelphia, PA

It keeps the house secure and it is very easy to use. I am very satisfied with them.

4 years ago

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Verified Customer

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Shalonda Hoskins Ontario, CA

Everything I need, they take care of it. Like that my home is protected.

4 years ago

Reply from Vivint

Thank you for your feedback, Shalonda! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 1st, 2020

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Verified Customer

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phyllis robey Westfield, IN

So far fine. Good customer service. Not always clear what batteries or sensors need replacement

4 years ago

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Joseph Forgacic Springfield, PA

had not major problem for over one year now, equipment is good, and service good.

4 years ago

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Arthur Marria Rex, GA

Excellent service, quality product and great customer service

4 years ago

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Nolan Castro Orlando, FL

Excellent. No problems. A reliable, solid system at an afforadable price.

4 years ago

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Shannon Philadelphia, PA

excellent company. No issues with system. Customer service is excellent

4 years ago

Reply from Vivint

Thank you for your feedback Shannon! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Elane Sandston, VA

I really like the doorbell camera being able to see who is at the door

4 years ago

Reply from Vivint

Thank you for your feedback Elane! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Chris Durham, NC

Great support and service for years -- no reason to switch to anyone else.

4 years ago

Reply from Vivint

Thank you for your feedback Chris! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Mary Brunswick, GA

They have always resolve my problems and concerns in a timely manner

4 years ago

Reply from Vivint

Thank you for your feedback Mary! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Alevtyna Gjessing Duluth, MN

Trust this system , using it for many years, like stability

4 years ago

Reply from Vivint

Thank you for your feedback Alevtyna! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Ted Givers Rogers, AR

Vivint has very capable response people when you need them.

4 years ago

Reply from Vivint

Thank you for your feedback Ted! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Sandy

Amazing. The cameras are awesome and it is all easy to understand and run!

4 years ago

Reply from Vivint

Thank you for your feedback Sandy! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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James

always good, never had any issues , very help full when needed

4 years ago

Reply from Vivint

Thank you for your feedback James! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Iona Jones Cibolo, TX

Good experience, very easy to use. Step by step instruction easy to follow.

4 years ago

Reply from Vivint

Thank you for your feedback Iona! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Diana Wyman Buda, TX

I love my Vivint System, Cameras are great, the system is very user friendly

4 years ago

Reply from Vivint

Thank you for your feedback Diana! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Frances Los Angeles, CA

I am happy with the service and support they provide when I have a problem with the equipment

4 years ago

Reply from Vivint

Thank you for your feedback Frances! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Paul Cummings Borger, TX

Good, there are a few quark's with any smart system one has no matter the brand or supplier.

4 years ago Edited January 10, 2024

Reply from Vivint

Thank you for your feedback, Paul! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 6th, 2020

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Verified Customer

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Angie Lischka

Professional and good services and I am treated as a valued customer

4 years ago

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Ann Mace Helena, AL

always professional and quick response to the voice activated panel

4 years ago

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Ghazaleh lahsaei wallace Clarksville, TN

First time with a security system and they are very informative and care about their clients

4 years ago

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Kenneth Locust Grove, GA

Good product, equipment and service. Fast response and interactions, but slower due to coronavirus

4 years ago

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Verified Customer

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Lisa C Forney, TX

Good- been with them for years. ALways helpful when we call or need assistance

4 years ago

Reply from Vivint

Thank you for your feedback, Lisa! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 18th, 2020

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Verified Customer

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Paul Wegner Long Beach, CA

Very satisfied! Great customer service! High quality equipment!

4 years ago

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Verified Customer

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Steve Darlington, SC

Never had a problem with them. The equipment works well,never had a failure.

4 years ago

Vivint Reviews