Vivint: Read 8,449 User Reviews From Real Homeowners

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Verified Customer

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Jerry Stenclik

Nothing but perfect. Great customer service and response when needed.

5 years ago

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Christine Orlando

Mostly good. When I have had a problem, it is usually resolved over the phone.

5 years ago

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Rebecca Jones

Very good customer service quality of exceptional customer service

5 years ago

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Bluu

Good service I have never not been called when the alarm goes off in my house.

5 years ago

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James P Reedy

Good for many years. At alarms, they have been fast to reply.

5 years ago

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Verified Customer

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Bianca Barnett

Wonderful every aspect of customer service has been optimal.

5 years ago

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Verified Customer

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Walterman Graves

I have had a nice time with vivint new system with security doorbell camera

5 years ago

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Verified Customer

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Mitch

Great. Haven't had any problems. System works great sense it was upgraded

5 years ago

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Paula Carr-Norwood

Excellent, alerts are prompt. Customer service has been excellent

5 years ago

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Sigmund

Excellent. Customer service always prompt and solves any issues

5 years ago

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Spencer

It works. It’s easy to use. I have had no problems with it in the last five years.

5 years ago

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Janet

They are always there when we need them so I am happy. I am glad I have Vivint.

5 years ago

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Verified Customer

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Marjorie

I feel very secure with Vivint. They’re always there. I can depend on it.

5 years ago

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Verified Customer

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Anselma

Support is professional and things are done right. It gives me peace of mind.

5 years ago

Reply from Vivint

Thank you for your feedback Anselma! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Kathleen

It has never failed me. I can rely on Vivint. We are really happy.

5 years ago

Reply from Vivint

Thank you for your feedback Kathleen! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Lori

They’re always there to help use. We feel safe at night. They’re doing good.

5 years ago

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James

Convenience, easy to use. The technician was very knowledgeable and very helpful when he set it up.

5 years ago

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Larry

They always answer my questions and stand behind their equipment. I like the door camera.

5 years ago

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Verified Customer

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Shelley

Customer service follows through. It's easy to use and has good value.

5 years ago

Reply from Vivint

Thank you for your feedback Shelley! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Anonymous

They're pretty persistent about coming in doing their jobs. The cameras have been pretty clear.

5 years ago

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Verified Customer

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Philip

Every time we call them we get good service. The equipment works well.

5 years ago

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Verified Customer

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Gay

They just make it work. I like the system on the front door.

5 years ago

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Verified Customer

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Christie

They're quick to respond whenever we've had an issue. We haven't updated it.

5 years ago

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Verified Customer

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Deborah

I like their service and presentation. Their customer service is the best.

5 years ago

Reply from Vivint

Thank you for your feedback Deborah! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 16th, 2020

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Verified Customer

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Oran

Vivint looked better than Guardian Protection. I've had some trouble with their online chat.

5 years ago

Reply from Vivint

Thank you for your feedback Oran! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

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Verified Customer

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Cory

They have a good price and service. The ease of the app is the best part.

5 years ago

Reply from Vivint

Thank you for your feedback Cory! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

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Verified Customer

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Kathryn

I like their app. Customer service is quick to respond and always willing to upgrade.

5 years ago

Reply from Vivint

Thank you for your feedback Kathryn! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

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Verified Customer

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Paul

I feel safe. No matter what issues we have we can call and they're there to help.

5 years ago

Reply from Vivint

Thank you for your feedback Paul! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Jul. 13th, 2020

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Verified Customer

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Phillip Nelson Reisterstown, MD

Solid performance day in and day out, above and beyond attention to details

5 years ago

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Labaron Harris Eight Mile, AL

It’s 💯 % better than xfinity... but I would love for Vinint to put out a better quality entry door lock system.

5 years ago

Reply from Vivint

Thank you for your feedback, Calvin. What issues have you had with the door lock system? We value any feedback or suggestions from our customers to help us improve their experience.

Jul. 15th, 2020

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Verified Customer

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Steven Machesney Park, IL

The app is easy to navigate and the camera’s for monitoring are top notch

5 years ago

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Verified Customer

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Barbara Ehlers Marshfield, MO

Excellent. They have always been very helpful any time I had any problems.

5 years ago

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Donna Wilbert Wichita, KS

Great Company I feel very secure and safe. Excellent response time

5 years ago

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Paul Harper Vidor, TX

Good system, good service.Far better service than others I have used.

5 years ago

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Verified Customer

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Beverly Andrews Leander, TX

Great!! I really like the idea that I can look to see who is at my door.

5 years ago

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Verified Customer

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Reynaldo Zavala Lemoore, CA

Great service thst gives my family and myself piece of mind.

5 years ago

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Verified Customer

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John Lukawesky/ KenWatson(son)

Love it. Very quick responses. And not hard to learn and no worries!

5 years ago

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Verified Customer

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Sharon Johnson Bowie, MD

With only a couple of issues, Vivint responded and solved our issues quickly!

5 years ago

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Verified Customer

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Janice Columbus, GA

Love the service and have always found customer service to be very helpful

5 years ago

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Verified Customer

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Marva M Coleman Memphis, TN

The Customer Service Experience has consistently been very satisfied on all occassions

5 years ago

Reply from Vivint

Thank you for your feedback Marva! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Denise Kelley Cincinnati, OH

Vivint has been attentive. Price has gone up. Updated new equipment.

5 years ago

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Verified Customer

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Leo Palitti Fort Worth, TX

Good response time. I wish they'd send my 3 LED signs I've been asking for for 3 years.

5 years ago

Reply from Vivint

Thank you for your feedback Leo! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Joanna Colangelo Woodland Hills, CA

Great service and staff Always able to answer my questions

5 years ago

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Verified Customer

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Lou Ann Clancy Anaheim, CA

Only seems to fail when there is an update , but the equipment is outdated.

5 years ago

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Verified Customer

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Ken

Very quick response time. Helpful phone service. Shows they value Loyalty.

5 years ago

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Verified Customer

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Pamela

It's convenient. I had one agent that was horrible. The app gives me trouble sometimes.

5 years ago

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Verified Customer

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Devon

Customer service did a really good job and the system is reliable.

5 years ago

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Verified Customer

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P

I've never had issues with the home security system. The camer is the best part about Vivint's sytem.

5 years ago

Reply from Vivint

Thanks for the feedback, P! Happy to hear you've had such a great experience. Let us know if there's anything we can ever do to further assist you.

Jul. 15th, 2020

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Verified Customer

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Victor

Their service is fast. I've recommended Vivint to my children.

5 years ago

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Verified Customer

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Kimberly

Vivint reps are very pleasant and helpful. I've never had a call where anybody was rude.

5 years ago

Vivint Reviews