Guardian Protection Reviews
8.6
Overall Score
Verified Customer
Review Source
Bruna Brylawski
I am happy with the service provided. My only complaint is about the team that performed the installation. This was well before the concerns of Coronavirus, however one of the young men who came in my house was very sick with a cold or flu. He kept sneezing and coughing, and I provided him with tissues. When I offered him a cloth to clean the surfaces where the sensor were placed, he insisted that he preferred to wipe them with his fingers. Therefore, he touched about everywhere in my house. I had to go and sanitize all the places I figured he touched, and luckily I did not catch anythinig. However, this tells me that the poor young man needed to come to work even when not feeling well because presumably he didn't have any health benefits and wasn't getting paid if not working. That says something about your company.t
5 years ago
Reply from Guardian Protection
Hi Bruna,
Thanks so much for taking the time to share helpful feedback on your installation. I have located your account and will be sure that the installers are coached on cleanliness and safety.
Thanks so much for taking the time to share helpful feedback on your installation. I have located your account and will be sure that the installers are coached on cleanliness and safety.
Apr. 13th, 2020
Verified Customer
Review Source
Dianne
We were happy with another company. Two young men came to my door, saying that the Police had required that everyone change to a "new" type of Security System. They REALLY pushed this, and finally convinced us to "change" to this upgraded system, and if we weren't satisfied, we could cancel it. "Strangely, there was a person out front in their vehicle, who immediately was installing the Guardian Alarm. I didn't like the "pushiness" - and the following day, I called to cancel it. We were told that it was impossible, as the Contract stated it was a number of years - (Five, I think). The little "Computer type Screen" that I'd signed, had NOTHING about that showing. That was SO VERY UNETHICAL, and we were VERY DECEIVED and ANGRY that we had fallen for their lies, and that they were so pushy. This was fairly late in the evening, we were very tired. This was certainly a "Set-Up" HOWEVER, aside from the "Arm Twisting" - we have been pleased with Guardian. Any time there has been the smallest issue, they have taken care of it right away. The "Staff" in the "Call Center" have always been very polite and helpful. Also, a few times, it has gone off in error -(example bringing in groceries with our arms filled, and not turning off the alarm quick enough). Someone calls immediately. We give our password, and all is okay. If we have a question, your Reps are very knowledgeable. NO PROBLEM THERE!
6 years ago
Reply from Guardian Protection
Hi Dianne,
Thank you for taking the time to leave detailed feedback on your customer experience. I'm sorry to hear about the sales process; we never want our customers to feel pressured into signing and this will help us improve. I'm glad to hear you are enjoying the security services however and it brings you the peace of mind you deserve.
Thank you for taking the time to leave detailed feedback on your customer experience. I'm sorry to hear about the sales process; we never want our customers to feel pressured into signing and this will help us improve. I'm glad to hear you are enjoying the security services however and it brings you the peace of mind you deserve.
May. 7th, 2019
Verified Customer
Review Source
Sharon Simmons-Nolden Pickerington, OH
Overall they are pretty good. They're very helpful; whenever we have a phone call to make to them for anything, they come right out and make sure it's done, so they're very helpful over the phone. The service calls are very prompt. As far as the the system itself, it's very user friendly, and we haven't had any issues with the security. Everything is good as far the security system, but we also got the home speaker system that's part of Guardian as well, and we just have a couple of issues with it right now, but we're getting it worked out. I think they are pretty reasonable with the cost. It's what was available when we are getting our home built, and we saw that they service most of the homes in that area.
7 years ago
Reply from Guardian Protection
Hi Sharon, thank you for the detailed review of your services! Please let us know if you have any further issues or questions, we are happy to help!
Mar. 9th, 2018
Verified Customer
Review Source
John Stautzenbach Winchester, VA
I had Guardian Protection in Delaware, so I just called them when I moved to Virginia. I've only had one incident in all the years I've had them. My alarm was just going off at three in the morning on a school day and I called and they said they'd have to have someone call me back. I've got three kids sleeping here. I couldn't get it to turn off but I'm not sure why it was even doing that- a fault somewhere- so I just removed the whole keypad from the wall and called it a day, and they came back out and put it back up for me. That's the only problem I've had in probably twenty years. It works. the only problem is you've gotta swap out the batteries every now and then, but that's to be expected. They're a good company. They've been good to me, and when I have questions they're always able to answer, so I have nothing bad to say about them.
7 years ago
Reply from Guardian Protection
Thank you for being a Guardian Protection customer, John. We appreciate your business!
Jan. 25th, 2018
Verified Customer
Review Source
Kimberly Lenz Guy, TX
We just wanted to go with a different vendor to try out and see how the customer service was compared with a different vendor that we used before. Good telephone customer service, just that we've had to reschedule installation three different times because the equipment was not mailed out, and the technicians did not have the equipment given to them. The equipment is on par with what we have experienced with other vendors so it's nothing spectacular. We'd like to see better communication between their sales department and the service department because again we have had to reschedule those installation appointments.
7 years ago
Reply from Guardian Protection
Thank you for being a Guardian Protection customer, Kimberly. We appreciate your business!
Jan. 25th, 2018
Verified Customer
Review Source
Pratik Patel Hanover, MD
They were working directly with our builder, so it was really our only option in terms of protection. In general our service is good, though at the time we're still waiting for an appointment. We have issues with a big window and they've come to look at it twice already. Still, in general it's working fine and I haven't had any issues. I wish they had a more comprehensive listing of the equipment that you can get. When we got it they just gave us a list of the equipment that was compatible, that they wanted to sell to us. I think It would be easier to integrate some of the other items that they have if they gave you a list of everything they have. It would also be great if they could make it a little cheaper. I know it's somewhat comparative to some of the other companies out there, but it's a little pricey.
7 years ago
Verified Customer
Review Source
FancyNancy Durham, NC'
The protection is great I feel very safe in my home and I can always reach someone. The app however is not very functional. It''s always giving an error. I also notice I can''t panic from the app in the event I needed to. The app is very delayed and just not user friendly. Also Guardian charges a lot for basic things when they have to come out. If the system is not working that''s not the customers fault and as a part of the monitoring fee basic checks and repairs should be covered. The techs are amazing and knowledgeable. The 4 hour time frame is a bit inconvenient and they don''t have Saturday slots and it''s usually not a quick job so you have to make time. Overall it works, no system is perfect and I sleep well at night
8 years ago
Verified Customer
Review Source
Alfredo Tinoco Tampa, FL'
The previous owner had a contract with them and, since it was a good deal, we decided to just continue with the service. When we were having the system installed or reactivated, they came and missed me. There might have been some miscommunication since they came when I wasn't around, or maybe they called and I didn't get it, but that was a problem at first. Other than that though, we haven't had any issue, they have been excellent. Whenever the alarm is triggered they reach out to me and because of that I know it works perfectly. I'm not sure how the equipment works, but I've seen other similar companies offering VEO cameras and such, but I'm not really sure how they are different. I'm happy with the service and I think it was a good decision.
8 years ago
Verified Customer
Review Source
Jasmine Williams Concord, NC
The service was included with the home when I purchased it. Actually, it was one of their suggested services for security, so I just ended up getting it. They have been very professional, they actually contacted me once I started to use the system. I was advised to give the system a grace period of 7 days an call them afterwards to let them know of any problems or errors. I was also offered additional training if I needed it. I only have the security system installed, the one with the surround sound. I still need to get the receiver to be able to transmit the sound myself, but that's one of the things I wasn't really told about when I was signing up for the service. I also wasn't aware that the contract was for at least 5 years. The sales person didn't really convey the message properly, so I wasn't very happy about all that. I wish they had given me more details about that beforehand. Still, since I only have the security system, it's pretty straightforward and easy to use. There are some features that I still have to wait for, I can't use them yet.
8 years ago
Verified Customer
Review Source
Michael Vandyke Rising Sun, MD'
We've had Guardian forever. My wife chose it because we had kids and she wanted to make sure that we were safe. They are really decent to deal with and, since we just divorced, they came out and changed the codes for me and everything. They were very pleasant and I didn't have to be put on hold forever. They've always answered my calls and any time I have a question they get me the answer. I think I'll be looking into upgrading some of the equipment, though I expected them to slowly upgrade the system as time went by. Turns out I have to pay for things to get switched out. Still, I've never really had a bad experience with them. They call me back which I find amazing since a lot of companies don't check on you. They are a great company.
8 years ago
Verified Customer
Review Source
Sharon Sherron Waldorf, MD
When I had my home built my this service was the one that my builder suggested. I guess they have all the alarms and packages and I liked what they had to offer. I thought they were all pretty good so I called them and got it. They came and installed the system and it took them a long time, about 6 hours or so. Still, they were determined to stay until everything was done correctly and in the end it was all very nice. I do think that the volume in the alarm is not loud enough, and I'd like it to tell me which door is being opened rather than just beep. That way I'd know if it's the front door, the side door, or the garage door.
8 years ago
Verified Customer
Review Source
Ashley Larsen Riverview, FL
I get a call every time the WiFi goes out even if it’s just for a few minutes which can get annoying but at least I know my internet provider sucks. I also wish there was a way to set up a delay for the alarm going off like my work alarms. I have set it off twice first thing letting the dog out and I died and came back to life both times when the alarm went off.
4 years ago
Reply from Guardian Protection
Hi Ashley,
Thank you for taking the time to connect with us. Our Tier Two Technical Care team can likely assist you by phone in suggesting alternative set modes on your keypad so that you don't have an instant alarm/ siren go off when you let the dog out. Please give us a call at 1-800-PROTECT (800-776-8328) anytime between 7 a.m. and 11 p.m. EST, Sunday through Saturday. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Thank you for taking the time to connect with us. Our Tier Two Technical Care team can likely assist you by phone in suggesting alternative set modes on your keypad so that you don't have an instant alarm/ siren go off when you let the dog out. Please give us a call at 1-800-PROTECT (800-776-8328) anytime between 7 a.m. and 11 p.m. EST, Sunday through Saturday. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 25th, 2021
Verified Customer
Review Source
Stacy Bowie, MD
Everything seems to work well, but they don't seem to go above and beyond to appease the customer. There was an issue with my system from the sales representative and things that should have been done but weren't done and I don't feel like the customer service was helpful. They weren't willing to do anything, it was just this is what it is, and that's it okay, but there was an error made and it was like he just didn't want to hear or understand that.
4 years ago
Reply from Guardian Protection
Hi Stacy,
Thank you for taking the time to connect with us. We greatly appreciate feedback from our customers and this is what has helped us to become a reliable service provider over the past 70 years. If you will email me your account information (full name, premises address, phone number) to wecare@guardianprotection.com, I would be glad to share your experience with our department supervisors in sales and customer care so that coaching can be provided to those who served you. This will help us to strive to deliver the best possible customer experience. to you in the future. I look forward to hearing from you.
Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Thank you for taking the time to connect with us. We greatly appreciate feedback from our customers and this is what has helped us to become a reliable service provider over the past 70 years. If you will email me your account information (full name, premises address, phone number) to wecare@guardianprotection.com, I would be glad to share your experience with our department supervisors in sales and customer care so that coaching can be provided to those who served you. This will help us to strive to deliver the best possible customer experience. to you in the future. I look forward to hearing from you.
Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 25th, 2021
Verified Customer
Review Source
Christopher San Antonio, TX
Guardian Protection had the best price we could afford. They were really good at communicating with us during the whole process. They scheduled appointments for us, came on time, and are very efficient. It's a little difficult to get the cameras put up because they need to be put near a power source, so your options are limited. I love that my house is protected while I'm gone.
4 years ago
Reply from Guardian Protection
Hi Christopher,
Thank you for taking the time to connect with us. So glad to know that you found us a fit for your budget. We work hard to keep things affordable so that as many families as possible can enjoy the benefits of home security. I am happy to know that you found our professional installation team prompt and efficient and I appreciate the input regarding the cameras. It's great to hear customer feedback! I want to thank you for choosing Guardian Protection. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate
Thank you for taking the time to connect with us. So glad to know that you found us a fit for your budget. We work hard to keep things affordable so that as many families as possible can enjoy the benefits of home security. I am happy to know that you found our professional installation team prompt and efficient and I appreciate the input regarding the cameras. It's great to hear customer feedback! I want to thank you for choosing Guardian Protection. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate
Feb. 5th, 2021
Verified Customer
Review Source
Christine Wong Converse, TX
The customer service is great but some of the products can get a little glitchy. For example, the video doorbell doesn't show me live-feed from the panel. It will say livestream not available and will have to click to connect again. Also, the sensors might be a little too sensitive because it will notify my phone that there is activity at the Front Door but it's likely wind because no one is out there.
4 years ago
Reply from Guardian Protection
Hi Christine,
I am happy to know that you are finding our customer service to be great. Our Care Specialists are employed by, and work only for, Guardian Protection. They are dedicated solely to our customers' life safety needs. I would be happy to get you some assistance with the items that you mention are causing you difficulties. Kindly email me your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that I can escalate to our supervisor.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
I am happy to know that you are finding our customer service to be great. Our Care Specialists are employed by, and work only for, Guardian Protection. They are dedicated solely to our customers' life safety needs. I would be happy to get you some assistance with the items that you mention are causing you difficulties. Kindly email me your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that I can escalate to our supervisor.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 25th, 2021
Verified Customer
Review Source
Anonymous Prosper, TX
We had a problem with one of our cameras and I reached out to them since it had only been two weeks since installation. After reaching out to them, they had a technician come out the very next day. I love having the peace of mind knowing my home is protected whether or not we're home. I find their monthly fee rather high and after I signed up I learned that there are competitors that offer free installation and a lower monthly fee, so I wasn't very happy about that.
4 years ago
Reply from Guardian Protection
Hi Anonymous,
I am glad that we were able to resolve the camera issue to your satisfaction and I apologize for any inconvenience this may have caused. I agree; there is nothing like the peace of mind that comes with knowing that your home is secure whether or not you are there. In fact, our 24-hour monitoring center never sleeps --we are here when you need us most. We try hard to keep our prices affordable for the level of professionalism and quality that we provide. Thank you for entrusting your security to Guardian. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
I am glad that we were able to resolve the camera issue to your satisfaction and I apologize for any inconvenience this may have caused. I agree; there is nothing like the peace of mind that comes with knowing that your home is secure whether or not you are there. In fact, our 24-hour monitoring center never sleeps --we are here when you need us most. We try hard to keep our prices affordable for the level of professionalism and quality that we provide. Thank you for entrusting your security to Guardian. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 19th, 2021
Verified Customer
Review Source
Gary
They do the security at my office and I have been satisfied with them for twenty year so when I needed something for my home, I decided to go with them because I was familiar with them. It gives me peace of mind. There have been a couple of instances where the response was slow and I had to replace my smoke detector four times but that was not guardian’s fault, it was the poor design of the smoke detectors, which are the only ones compatible with the system.
5 years ago
Reply from Guardian Protection
Hi Gary,
Thank you for taking the time to review us. I want to thank you for being a long-time customer of Guardian Protection. It is an honor to be your security provider. I am happy to hear that your Guardian Protection security system is providing you with peace of mind. I am sorry that you have experienced some issues with your equipment. As always, the team of technical experts within our customer care division is here to help resolve any issues that you may encounter. Simply call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST. We greatly appreciate that you chose Guardian Protection and will strive to continue to deliver top-notch monitored security to you and your family.
Mary Lynn M.
Customer Satisfaction Advocate
Thank you for taking the time to review us. I want to thank you for being a long-time customer of Guardian Protection. It is an honor to be your security provider. I am happy to hear that your Guardian Protection security system is providing you with peace of mind. I am sorry that you have experienced some issues with your equipment. As always, the team of technical experts within our customer care division is here to help resolve any issues that you may encounter. Simply call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST. We greatly appreciate that you chose Guardian Protection and will strive to continue to deliver top-notch monitored security to you and your family.
Mary Lynn M.
Customer Satisfaction Advocate
Sep. 22nd, 2020
Verified Customer
Review Source
Regina Melbourne, FL
My service technician, Garry, was fantastic. He installed it initially and was very pleasant and timely. He felt like protecting my home was as important as protecting his own home. They are responsive to your calls and your concerns and willing to send a representative out. We had ADT and we were extremely unhappy with it. I know with Guardian someone will actually call me if my alarm goes off, with ADT we just got a text.
5 years ago
Reply from Guardian Protection
Hi Regina, welcome, and thank you for choosing Guardian Protection! I am glad that our technician Garry treated your installation with such care and diligence -- we appreciate them for their expertise and commitment each and every day. You can place your trust in Guardian -- our 24-hour monitoring center never sleeps and responds quickly .
Have a great day,
Mary Lynn M.
Customer Satisfaction Advocate
Have a great day,
Mary Lynn M.
Customer Satisfaction Advocate
Aug. 18th, 2020
Verified Customer
Review Source
Anonymous
My initial installer was incredibly awesome. He did an excellent job and was patient and knowledgeable. That was huge for me. Everyone I’ve spoken with has gone out of their way to work with me. There was a smell misunderstanding on their part and the error was fixed incredibly quickly, with no cost to myself. I have seen cameras with slightly better quality but the response time is the best.
5 years ago
Reply from Guardian Protection
Thank you for taking the time to share a detailed and helpful customer review! We are proud to help protect what matters most to you every day with a less than 20 second average response time on alarms. Please reach out anytime you have questions.
Jul. 22nd, 2020
Verified Customer
Review Source
Robert
Too soon to tell. From a "problem" perspective, they set up the bluetooth receive in the wrong spot (this is a new build). They said it would go in the kitchen and it went somewhere else that's a pretty useless spot since bluetooth is so weak. Also, no one really explains anything. You pretty much have to figure everything out yourself. On positive note, the second person that came here, Anthony, did an amazing job of helping to set things up correctly.
5 years ago
Reply from Guardian Protection
Hi Robert, thank you for taking the time to share helpful customer feedback! Our technical care is always happy to help answer any questions; just give us a call at 1-800-PROTECT.
Jul. 16th, 2020
Verified Customer
Review Source
Salae
They have the security box and I got access to my phone but I can also get cameras installed with it. When I was asking about the cameras, I didn't want to get the direct camera because it costs a lot so the guy who installed the system told me I could get arlo cameras. When I called about the cameras, they didn't know what I was talking about so it was kind of a runaround.
5 years ago
Reply from Guardian Protection
Hi, thank you for taking the time to share helpful customer feedback. I don't believe we install Arlo brand cameras so perhaps the installer was suggesting you buy your own.
Jul. 9th, 2020
Verified Customer
Review Source
Nicholas Dayton, OH
I like that you're able to see and operate everything off of your mobile devices. I would say that there needs to be more adequate training when installing a thermosstat that they might need a little bit of training. When we were installing the thermostat, it was switched from the heating and cooling so after the tech left, the heater was on when it was supposed to be the air conditioning so we had to call each company back both times to fix that.
5 years ago
Reply from Guardian Protection
Hi Nicholas,
Thanks so much for taking the time to share helpful feedback as this will help us improve! We are proud to be your smart home security provider and please reach out if you are in need of any additional assistance.
Thanks so much for taking the time to share helpful feedback as this will help us improve! We are proud to be your smart home security provider and please reach out if you are in need of any additional assistance.
Jun. 22nd, 2020
Verified Customer
Review Source
Stephen Norfolk, VA
I chose guardian because of the technology and the price was right. It is easy to operate. They were a bit misleading. They said they would be able to take over the existing panels I had in the house but that wasn't the case so they I would have to get new equipment. Their panels need to open the software so they can integrate more diverse equipment.
5 years ago
Reply from Guardian Protection
Hi Stephen,
Thank you for providing helpful feedback on your customer experience! We appreciate your continued business very much.
Thank you for providing helpful feedback on your customer experience! We appreciate your continued business very much.
Jul. 14th, 2020
Verified Customer
Review Source
Brooke Canal Winchester, OH
We feel a lot safer in our home. The equipment is very good quality. The fixture and everything is really clear on my cameras. It is really easy to use. I've had to call customer support a few times for different things with my WiFi not connecting and every time they've been extremely helpful and walked me through step by step what to do. Guardian Protection is the best offer for the equipment and service.
5 years ago
Reply from Guardian Protection
Hi Brooke,
Thank you for being a part of the Guardian Protection family! It's wonderful to hear the professional security services are bringing you much deserved peace of mind.
Thank you for being a part of the Guardian Protection family! It's wonderful to hear the professional security services are bringing you much deserved peace of mind.
Jun. 23rd, 2020
Verified Customer
Review Source
SAFE
Good experience all the time-from cust service rep's, home installation tech's (their the best). Guardian gives you protection without leaving your pockets empty to protect your home! Have had Guardian on one home over 10yrs. Last year installed on another home. I DO NOT appreciate that because I haven't went paperless billing on the newer home, I am being charged a fee. Everyone doesn't have a computer-LIKE ME! That should be a choice! Not, if you don't choose door number 1 you will be penalized!
5 years ago
Reply from Guardian Protection
Hi there,
Thanks so much for being a long time customer of Guardian Protection, we appreciate your feedback on the billing process as we work to make the experience as seamless as possible for our valued customers.
Thanks so much for being a long time customer of Guardian Protection, we appreciate your feedback on the billing process as we work to make the experience as seamless as possible for our valued customers.
Apr. 13th, 2020
Verified Customer
Review Source
Jeffrey Narberth, PA
I think the representative came off well. A motion detector for one more out of the house the basically fell off the wall so I have a part of my house, a significant part not covered by a motion detector and I'm not in some ways I'm not blaming them I have to call them and tell them which I haven't done yet it's only been a few days but I it does concern me that the equipment is less than what five to six weeks old and a major area coverage is basically falling off the wall, I'm not happy with that. I paid too much money.
5 years ago
Verified Customer
Review Source
Barbara Wood
I wish they could do motion sensors. I have a detached garage and had motion sensors with ADT. When I changed to Guardian I was told they could not do motion sensors. Now I worry about someone breaking into my garage. I like that the price is guaranteed for the length of my contract. I also like how fast they respond via phone call to an alarm. Also that I have the option to bypass anything that has a alarm on it.
5 years ago
Reply from Guardian Protection
Hi Barbara,
Thank you for taking the time to share great customer feedback. We do offer indoor motion sensors but it may be an issue in the garage with temperature fluctuations. We appreciate your business and we are glad to hear the fast response times are bringing you peace of mind.
Thank you for taking the time to share great customer feedback. We do offer indoor motion sensors but it may be an issue in the garage with temperature fluctuations. We appreciate your business and we are glad to hear the fast response times are bringing you peace of mind.
Apr. 2nd, 2020
Verified Customer
Review Source
Maribel
Still have to work on their system.Initially bluetooth and keyfobs are not effective.it takes a while before it take effect to arm and disarm.it wouldn't sync to my phone.need to refresh everytime.keyfob and blue tooth works inside home but not outside.But to be fair they never stop to figure out the problem and fix it.Kudos to the technician Anthony and Dave for attending into it.Now it works great!.
5 years ago
Reply from Guardian Protection
Hi Maribel,
Thank you for taking the time to review your customer experience. I'm glad to hear Anthony and Dave were able to get your issues taken care of and please reach out if we can ever be of further assistance.
Thank you for taking the time to review your customer experience. I'm glad to hear Anthony and Dave were able to get your issues taken care of and please reach out if we can ever be of further assistance.
Mar. 5th, 2020
Verified Customer
Review Source
Anonymous Richardson, TX
Overall I'm happy, but it's still new technology and sometimes technologies aren't 100% reliable at all times. They are really nice and courteous and professional. It's kind of difficult to reach them sometimes. You know, get help with the equipment like the cameras are not working and it's not connected and I need a specialist. It's good, but it's still got problems. Like they need to take care of the app. Sometimes it just seems faulty for some reason, even though there's a lot of settings.
5 years ago
Reply from Guardian Protection
Hello,
Thank you for taking the time to share helpful customer feedback! We are working to expand our technical support coverage and please reach out if you have any further questions to 1-800-PROTECT.
Thank you for taking the time to share helpful customer feedback! We are working to expand our technical support coverage and please reach out if you have any further questions to 1-800-PROTECT.
Mar. 3rd, 2020
Verified Customer
Review Source
Bonnie Harrisburg, PA
The customer service was knowledgeable but I haven't had to contact them. I've only had it for a week. I don't like the voice on the alarm system because you can't hear it. They turned it up as high as it would go but the other evening my daughter came home and we had heard a buzzing noise, we were maybe ten feet away from the alarm system and I had two seconds left to turn it off because I couldn't hear it.
5 years ago
Reply from Guardian Protection
Hi Bonnie,
Welcome to the Guardian Protection family! We appreciate your feedback on the equipment as we strive to provide the best in home security equipment. Please give us a call at 1-800-PROTECT if you have any further questions.
Welcome to the Guardian Protection family! We appreciate your feedback on the equipment as we strive to provide the best in home security equipment. Please give us a call at 1-800-PROTECT if you have any further questions.
Mar. 3rd, 2020
Verified Customer
Review Source
Frank Milton, DE
We had several instances where the system was down and our camera was unavailable. We enjoy the app, being able to open the doors, turn on the lights, set the air conditioning temperatures and all that kind of stuff. So we've enjoyed that part of it. They've always responded to use in an effective manner and although we haven't always been available to get what we hope fixed right away, they always have responded quick.
5 years ago
Verified Customer
Review Source
Lee Porter Lewes, DE
I have not used my alarm at all since I moved in 5 years ago. I have had alerts several times for fire and carbon monoxide, and when I called they said that they were not connected to my alarm and it must be the smoke detectors. I did have them replaced several times and all are working now. Was not aware that if there is a fire it does you are not alerted.
6 years ago
Reply from Guardian Protection
Hi Lee,
Thank you for providing feedback on your customer experience! Guardian would be happy to talk with you about an upgrade experience any time if we can help you get better use out of your system!
Thank you for providing feedback on your customer experience! Guardian would be happy to talk with you about an upgrade experience any time if we can help you get better use out of your system!
Nov. 15th, 2019
Verified Customer
Review Source
G Prado
The customer service is excellent the representatives on the phone we''re good and polite. The motion sensor is very difficult to open and change batteries for the consumer for me and I noticed on YouTube other people also were having difficulty trying to get the three points to open up at the same time to change the batteries so I would suggest trying to get a different type of sensor motion sensor with an easier way for the consumer to change the battery.
6 years ago
Reply from Guardian Protection
Hello,
Thank you for providing helpful feedback on your customer experience! We are always looking to offer the latest in smart home security features which are also user-friendly. We appreciate your feedback and business very much.
Thank you for providing helpful feedback on your customer experience! We are always looking to offer the latest in smart home security features which are also user-friendly. We appreciate your feedback and business very much.
Jun. 12th, 2019
Verified Customer
Review Source
Bruce Indianapolis, IN
I like that they pay personal attention. The guys that came out and checked what was there put in new smoke detector in addition to what I already had and they were nice guys and gave me their number if I had any problems. Anytime I get a hold of customer service, they always have the solution I need. They are always there. The equipment probably needs to be upgraded but it is easy to use and reasonably priced.
6 years ago
Verified Customer
Review Source
Anonymous Eagle Mountain, UT
The representatives were very knowledgeable when I called and if I had any technical problems, they took care of them and they did what they were supposed to do. There was a problem with the phone line where I lived previously and so for about three and half to four months, I didn't have access to the emergency alert system. They had been taken over by a company and they did not give us any prior notification and it caused a great deal of confusion when the take over took place.
6 years ago
Verified Customer
Review Source
Margaret Austin, TX
Guardian was the first home security company I used.. It was quick to call when the alarm was sounded. They got the job done. Cancellation of service was tricky. I called to cancel. They sent a payout quote. I was waiting for the bill. I didn't read the sentence that said I had to get back to them. They need to have that sentence before the buy out quote and they need to tell you that on the phone when you call to cancel.
6 years ago
Reply from Guardian Protection
Hello Margaret,
Thank you for taking the time to leave feedback on your Guardian Protection experience! If we can ever help you with your security needs in the future please let us know.
Thank you for taking the time to leave feedback on your Guardian Protection experience! If we can ever help you with your security needs in the future please let us know.
Dec. 21st, 2018
Verified Customer
Review Source
Cardeia
They make sure that they come when I have an issue with my alarm system. They're available when I call them, and they answer me immediately when my alarm goes off. There's other companies that have cheaper services though. I bought a new construction property and I guess they work alongside the company and I wasn't told about the contract when I went with them. So, I kind of got swindled into it.
7 years ago
Reply from Guardian Protection
Hello Cardeia,
Thank you for the informative review of your security services with Guardian Protection. We are glad you find the services reliable and convenient. While we do attempt to stay competitive with our pricing; we think when it comes to home security you truly get what you pay for!
Thank you for the informative review of your security services with Guardian Protection. We are glad you find the services reliable and convenient. While we do attempt to stay competitive with our pricing; we think when it comes to home security you truly get what you pay for!
Sep. 12th, 2018
Verified Customer
Review Source
FJS Acme, PA
We have had Guardian service for many years. However there are many more optional protection services that are currently on the market now than during the earlier years of our contract with Guardian. I believe that Guardian's services have been out-priced by other good systems. I will be researching other services to determine better values for even better all around services.
7 years ago
Reply from Guardian Protection
Hello,
Thank you for the honest feedback on your services with Guardian Protection. We appreciate your business and loyalty and will be happy to discuss your needs, please just message me here or call us at 1-888-895-4805. Thank you!
Thank you for the honest feedback on your services with Guardian Protection. We appreciate your business and loyalty and will be happy to discuss your needs, please just message me here or call us at 1-888-895-4805. Thank you!
Aug. 15th, 2018
Verified Customer
Review Source
Michael Quinn
This was an option given to us by our home builder. One of the cameras on the outside doesn't have the right wide angle that we're hoping for. The technicians were kind of a comedy of errors and they had to come back three different times. It finally end up a happy ending, it just took a lot of different trips and working with Customer service to make it happen. For what you pay for the value is good. You get a good security system -the cameras work and company is trustworthy.
7 years ago
Reply from Guardian Protection
Hi Michael, thank you for the honest feedback on your experience with Guardian Protection. I'm glad to hear everything worked out well with the service. We are here 7 days a week to answer any questions you may have in the future.
Jul. 11th, 2018
Verified Customer
Review Source
Jorge Pagan Dumfries, VA
I've been a customer for less than a month but I really like it. Customer support is good and the equipment is fine for what you expect from this sort of thing. It has been very reliable and everything seems to work. Right now I'm at a point where, because of my personal experience with the installation, I wouldn't recommend it. Some things went weirdly and I was not left very happy with that.
7 years ago
Reply from Guardian Protection
Hi Jorge, thank you for the honest feedback! I'm glad to hear you have been enjoying the services, please let me know if you have any other questions or concerns I may help with by messaging here. Thank you
Apr. 6th, 2018
Verified Customer
Review Source
Ken Davidman Glencoe, IL
Guardian was recommended to us by another customer. Everything's going smoothly. The people I spoke to were very personable and seemed very knowledgeable. We did have an installation scheduling snafu, but the installer himself was professional... He answered all my questions, he was thorough, and it was a good installation experience. Everything seems to work the way he said it was going to work.
7 years ago
Verified Customer
Review Source
Michael Vereb
When the house was built 10 years ago, it was the only security system offered. There are more advanced systems available now than they were when my system was installed. They're becoming a little pricey compared with their competition, and for several occasions, I've had to call 2 to 3 times to get a response that answered my questions. That's over the course of 10 years, so that's pretty good.
7 years ago
Reply from Guardian Protection
Hi Michael, thank you for being a long time cusotmer! Guardian does attempt to stay cost competitive in an ever-changing market. Please let us know if we can help you with any upgrades.
Mar. 14th, 2018
Verified Customer
Review Source
Ken Mcadams San Antonio, TX
My sales rep goes to my church, and was very knowledgeable and very helpful as far as asking about what I needed and what I was looking for, and working up a package that suit me. I haven't had a whole lot of dealings with customer service, but I've had a good response as far as calls being answered. I have a appointment for a technician to come out and reset a sensor that came off the door, and so far it's all been good. The equipment is a lot better than anything I've used up to this point.
7 years ago
Reply from Guardian Protection
Hi Ken, thank you for the review of your services with Guardian Protection. It's great to hear you had a personal connection with your sales representative!
Mar. 8th, 2018
Verified Customer
Review Source
Anonymous Clarksburg, MD
Guardian Protection was recommended by our builder. Whenever I talk with someone on the phone, they're great. I think that the technician that came out to install it could improve on how well they familiarize the customer with the system. I would like to have had some kind of quick user guide, just so that before you can delve into reading the whole manual about the system, you can get a quick "here's what you need to know about the basics to use it." It's only been a month so far, but we haven't had any issues with the equipment.
7 years ago
Reply from Guardian Protection
Hi there, thank you for the feedback it will help us improve the installation experience! We do have quick guides available on your customer portal or I could email you one, just write back here if you still need assistance. Thanks!
Mar. 8th, 2018
Verified Customer
Review Source
Anonymous Mars, PA
I went with Guardian Protect because they offered the wireless feature on my cell phone. It's pretty expensive. I'd say the equipment works; it's very easy to use. I think their technical people are very good; they were the ones that have come to my house numerous times. They have all been well-trained and know what they're doing, but you can never get the right person on the phone, though.
7 years ago
Reply from Guardian Protection
Thank you for the review! Our customer care team can be reached 7 days a week at 1-888-895-4805.
Jan. 25th, 2018
Verified Customer
Review Source
Thelma Cacurak Ford City, PA
I enjoy the wireless aspect of it- the fact there were no wires that need to really be connected to the sensors. Initially, we didn't get the the panel installed like it was supposed to be. The original installer had a desktop controller and we had asked for a mounted one. Subsequently, Guardian did come out and make that adjustment at no cost to us. So far it has functioned exactly as it's supposed to.
7 years ago
Reply from Guardian Protection
Thank you for being a Guardian Protection customer, Thelma. We appreciate your business!
Jan. 25th, 2018
Verified Customer
Review Source
Martin Abbate Dublin, OH
The builder offered Guardian and I decided to make it easier for myself. Haven't had any problem, and they've been very helpful when I needed to ask them questions, so right now it's pretty good. The only issue that I have so far is that I don't like where I can't see how to disarm the alarm very easily. It does not light up, so I have to improvise using my phone. It's easier to turn the system on and off that way rather than using the keypad.
7 years ago
Reply from Guardian Protection
Thank you for being a Guardian Protection customer, Martin. We appreciate your business! Our customer care department is open 7 days a week, just give us a call if you ever have questions!
Jan. 25th, 2018
Verified Customer
Review Source
Lorraine Ruttencutter St. Petersburg, FL'
A neighbor recommended this to us and so far it has been ok. The equipment has been working fine. We did have a couple of hiccups and glitches when we first got it installed. The people that came in just put the system and if I asked any questions they didn't really give me a good answer. I asked them how it all worked and they couldn't tell me. You kind of have to learn on your own and figure it out. We did get that ironed out in the end, but it just took a while.
8 years ago
Verified Customer
Review Source
Anrod Ramnath Orlando, FL
Recently I moved from New York and decided to get the service since they were safe and reliable. They took over my contract since I got a technician and everything and I never realized that I had to pay the technician myself. I was surprised when I got a bill for that. Still, I like the equipment because I can keep track of everything that is going on from any place in the world. The features are excellent.
8 years ago
Verified Customer
Review Source
Paul Pham Bethesda, MD
The service came pre-installed since the home builder put it in there. The tech that they sent out knew how to work with the security system that was installed, but it seems like Guardian installed audio with a low voltage wiring and some other things in the house. The tech had no knowledge of any of that stuff, so he couldn't do much with that. Also, at one point I needed a replacement and it took them close to a month to get things done. Other than that, everyone has been nice.
8 years ago
