Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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Tino Rochester, PA

Anytime we need them they've been right there to answer any questions or anything. I like how they call back and check in. They have me test the system periodically and they follow up and keep in touch with me if I forger to keep in touch with them.We're happy with everything that we have from them.

6 years ago

Reply from Guardian Protection

Hello Tino,

Thank you for choosing Guardian Protection for your security needs. It's wonderful to hear you take the time to periodically test your system with us, that is a great way to stay up to date on your system performance.

Jan. 7th, 2019

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Verified Customer

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Caryl Tampa, FL

They were cheaper than the one I was using. Everything is fine so far and the rates are reasonable. I see no problems with the equipment. Every time I get touch with them, I hear back from them right away.

6 years ago

Reply from Guardian Protection

Hello,

Thanks so much for leaving 5 star feedback for Guardian Protection. I'm glad to hear we were able to find a price solution to best fit your security needs. We are always here to help!

Jan. 7th, 2019

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Verified Customer

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Rambabu

Some of the windows could be better technology wise, it is bulky. They were always available; whenever I reach out to them they call me back. I think they are trustworthy. I think they can get better business to have contracts less than 5 years.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing helpful feedback on your customer experience! Guardian Protection is dedicated to helping to protect what matters most to you and your review will help us improve.

Jan. 7th, 2019

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Verified Customer

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Anonymous Chicago, IL

If I needed help or anything, customer service is there available for me. The equipment is fine; I don't have any problems with it and it's not hard to operate. I would recommend them.

6 years ago

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Verified Customer

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Carol Heath, OH

We were really satisfied with what they offer us and the cost. It is easy to operate. Every time we call customer support, they get back with us really quick and they can satisfy our concerns.

6 years ago

Reply from Guardian Protection

Hi Carol,

Thank you for taking the time to leave 5 star feedback for Guardian Protection. We are so glad to hear you are finding the system user-friendly and customer support has been helpful.

Jan. 7th, 2019

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Verified Customer

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Cher R. Conway, SC

I like that their system is always reliable. It gives me peace of mind. I wrote something on my last survey that mentioned something I was unhappy about. They called me within a couple hours and resolved my small problem

6 years ago

Reply from Guardian Protection

Hello Cher,

Thank you for sharing a helpful review! It's great to hear we were able to get your problem resolved in a quick and efficient manner. Please give us a call anytime you may have questions.

Dec. 20th, 2018

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Verified Customer

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Elizabeth Alexandria, VA

They are always very responsive. When there was a false alarm or what have you, they are always very responsive. Everything seemed to work well. The only issue that I ever found was the battery and I had to replace the battery and the main box they use, but other than that, it works pretty well. Overall, we are very satisfied with them.

6 years ago

Reply from Guardian Protection

Hello Elizabeth,

Thank you for leaving a detailed review of your experience with Guardian Protection! It's wonderful to hear the quick response time is bringing you the peace of mind you deserve.

Dec. 18th, 2018

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Verified Customer

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Josh Lawson, MO

They've answered every question I've had. When I did have problems with my system, they walked me through it very nicely. It's the best technology out there and has not yet failed.

6 years ago

Reply from Guardian Protection

Hi Josh,

Thank you for being a 5 star customer! We appreciate your business and feedback on the experience very much.

Dec. 17th, 2018

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Verified Customer

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Mirta San Antonio, TX

The system is easy to use. The customer service is really good at answering the calls quickly and efficiently. They're friendly anytime that I have to contact. They're very funny.

6 years ago

Reply from Guardian Protection

Hello Mirta,

Thank you for being a part of the Guardian Protection Family! We appreciate your business and will be here to help protect what matters most to you.

Dec. 17th, 2018

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Verified Customer

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Edward

They're always available anytime. I'm just very happy with the service that I've been getting since '05. It's great because I extended my contract and I got all an all new total system throughout the house.

6 years ago

Reply from Guardian Protection

Hello Edward,

Thank you for being a longtime customer of Guardian Protection! Also thank you for upgrading your system with us. We are here around the clock to help when you need us the most.

Dec. 18th, 2018

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Verified Customer

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Tamara Lorain, OH

Right now I'm kind of dissapointed in them because we've asked for quotes to upgrade the service. We've asked for them in writing different times and we have not received anything. Right now we have outdated equipment and we need to upgrade.

6 years ago

Reply from Guardian Protection

Hello Tamara,

Thank you for reviewing your customer experience with Guardian Protection. I'm sorry to hear of the lack of follow-up on your quote. I would be happy to look into this for you if you private message your address of services. Thank you!

Dec. 12th, 2018

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Verified Customer

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Anonymous Indianapolis, IN

They've always responded to our needs in a timely and organized fashion. As far as I know, their equipment is outstanding. Their customer service telephone representatives are extraordinarily courteous and helpful.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for being a part of the Guardian Protection family! We appreciate the feedback and are glad to hear everything is going smoothly for you.

Dec. 12th, 2018

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Verified Customer

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Daniel Price, UT

They're very knowledgeable and they helped me with a lot of problems we've had. The equipment is very dependable when we do have a problem we call and they tell us how to fix it.

6 years ago

Reply from Guardian Protection

Hi Daniel,

Thank you for sharing a helpful review of your experience with Guardian Protection! We are always happy to help with any issues you may have and to provide you with peace of mind.

Dec. 12th, 2018

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Verified Customer

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Marie Wilmington, DE

The customer service is right on top of their game. It was older equipment that was left from the previous home owner that was left. They don't replace it if anything happens, I have to do it myself.

6 years ago

Reply from Guardian Protection

Hello Marie,

Thank you for activating your Guardian Protection system! We do have a service program to work on your system if ever needed, just give us a call. We look forward to providing you with peace of mind.

Dec. 12th, 2018

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Verified Customer

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Ole Youngstown, OH

Anytime we've had an issue or problem or question, they've always been very prompt to get it settled or answer a question. We never had any issues with the system or any problems. It's simple enough to use.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for being a valued customer of Guardian Protection! We are proud to be your home security provider of choice.

Dec. 12th, 2018

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Verified Customer

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donna

happy with the way the system works but not so happy with the way Guardian bills....charging $2.00 for paper statement when I can go online and pay.....don't need a paper statement and don't want to do auto pay

6 years ago

Reply from Guardian Protection

Hello Donna,

Thank you for reviewing your experience with Guardian Protection! We appreciate the feedback as it will help us improve.

Dec. 13th, 2018

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Verified Customer

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Jamactodd

Guardian Protection is a highly effective, functional, user friendly security system that works.One of the strongest feature's, is the ability to remotely engage and disengage, the system.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a helpful customer experience! It's great to hear you are taking advantage of the interactive services and smart-phone app.

Dec. 13th, 2018

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Verified Customer

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Mommajude 24 Chicago, IL

Your service was good in the beginning, but has slacked off recently. We don't always get a call if we accidentally trigger the alarm. Our alarm has gone off by itself at least 3 times during the night while we were in bed. And no call.We need a new battery in our alarm sensor, and we were told you don't do that. It is above our kitchen window and we cannot change it. My husband can't climb on a ladder and has a bad back. And I had a stroke and can't climb, either.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to leave feedback on your experience with Guardian Protection. I'm sorry to hear about the low battery, we certainly can schedule a service visit to change that for you, I'm not sure why that was not offered by customer service. If you are still having issues please message me back here!

Dec. 27th, 2018

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Verified Customer

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abrarey Sandy, TX

Excellent service and value, one of the few services that the price hasn't go up a lot every year like many other services. Service has been very on time when needed and no major issues that I can remember.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing an excellent customer testimonial! We attempt to stay as competitive with our prices as possible and not pass the buck onto our customers. Have a safe day with Guardian Protection Services.

Dec. 27th, 2018

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Verified Customer

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Cyn San Antonio, TX

I have had a good experience. The cost is a little high, but the simple services, billing, customer service, and reputation are what convinced me just to go with it. I would appreciate a lower cost. That is about it

7 years ago

Reply from Guardian Protection

Hi Cyn,

Thank you for sharing an informative review. We believe when it comes to home security you truly get what you pay for! Please let us know if we can ever be of further assistance.

Oct. 31st, 2018

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Verified Customer

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Pamela Fredericksburg, VA

In our first few days when we were getting used to it, my teenagers would set the alarm off a lot and the agents would always be so polite when they called us. The system is really easy to use.

7 years ago

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Verified Customer

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Larry & Jo Ann Venice, FL

I only had to call them once for an issue and they were very responsive when we called them. We had an alarm go off in a fire and we called them and they walked us through what we needed to do.

7 years ago

Reply from Guardian Protection

Hello Larry & Jo Ann,

Thank you for sharing helpful feedback on your customer experience. Guardian Protection is proud to be your home and fire security provider!

Oct. 29th, 2018

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Verified Customer

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Ed Pittsburgh, PA

I've got peace of mind if I go on vacation or I'm gone for extended periods, there's always that secure secure feeling. I set the alarm off on accident and every time they call me very politely and professionally .

7 years ago

Reply from Guardian Protection

Hi Ed,

Thank you for sharing a great customer testimonial! It's wonderful to hear the 24/7 monitored security system is bringing you the peace of mind you deserve.

Oct. 29th, 2018

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Verified Customer

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Larry & Cristy Canton, OH

Our experience has been good, but also a little expensive. The equipment is good but like with mine, I purchased it and if anything goes wrong then I'm responsible for it and with the monthly payments that we're paying I feel that they should fix any problems as long as they're not negligent.

7 years ago

Reply from Guardian Protection

Hi Larry & Cristy,

Thank you for the feedback on your services with Guardian Protection as it will help us improve the customer experience! We are honored to help protect what matters most to you every day.

Oct. 30th, 2018

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Verified Customer

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Anonymous Schertz, TX

Whenever I had a technical problem, it didn't take them a long time before a representative was there addressing the problem. That service call didn't cost me anything. Great service.

7 years ago

Reply from Guardian Protection

Hello, thank you for choosing Guardian Protection for your security needs. It's wonderful to hear everything has been corrected for you and we look forward to providing you with peace of mind.

Oct. 25th, 2018

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Verified Customer

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Rose Huntersville, NC

The woman at customer service went out of her way when she knew I had no internet service at my home to put in me in touch with the closest library to be able to access the internet.

7 years ago

Reply from Guardian Protection

Hi Rose,

I'm so glad to hear the customer service rep took the time to make sure you had an ideal customer service experience. We are proud to help protect what matters most to you!

Oct. 24th, 2018

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Verified Customer

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Rigoberto Lithia, FL

When we originally were looking around, the person that came out to evaluate our home was very good and and by far better than anyone else from any other company that we spoke with. It was a bit challenging when we relocated to get the service back up and running but other than that the customer service was great.

7 years ago

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Verified Customer

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John Riverview, FL

I'd rather have a high definition camera. The customer service technician who came out and everything was the best I've ever dealth with that of any company doing anything for me. It's beyond my expectations, beyond belief.

7 years ago

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Verified Customer

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Lablady

They are prompt when answering an alarm. I had problem with a new. Smoke detector. They were prompt and sent a service Tech to take care of the problem the same day. Always very nice on the phone.

7 years ago

Reply from Guardian Protection

Hello,

Thank you so much for sharing your informative customer care testimonial. We aim to please each customer on every interaction!

Sep. 11th, 2018

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Verified Customer

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Stephanie & Desmond

This company's rates are lower and seem to have quality service. Their customer service is very prompt whenever I call in for questions I have. Their equipment works whenever I need it to work.

7 years ago

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Verified Customer

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Joseph

We have been using Guardian Protection for nearly two decades. They're very responsive and readily available. They meet my needs quickly. They're reliable and even if there are glitches in their system, they address them.

7 years ago

Reply from Guardian Protection

Hi Joseph,

Thank you for being such a long-time customer of Guardian Protection! We appreciate your business over the years and look forward to many more providing you with peace of mind.

Sep. 11th, 2018

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Verified Customer

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Matt & Rachel

I've had Guardian Protection for a long time, and want to continue using it. In the past, I've had issues where I wouldn't get a phone call from them even though I've had the alarm go off. The system is very easy to use, and I've had no issues.

7 years ago

Reply from Guardian Protection

Hello Matt & Rachel,

Thank you for sharing an informative review! Our central monitoring station is here 24 hours a day to respond to any alarm that is not cancelled on the keypad. Please give us a call to test your system or test any time at

Sep. 11th, 2018

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Verified Customer

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Michael

A referral from a neighbor combined with their high reviews made us go with Guardian Protection for our home security needs. Their customer support department is very responsive. The equipment isn't cutting edge or anything, but it works. One thing I didn't like about this company was the sales experience I had was very unfavorable.

7 years ago

Reply from Guardian Protection

Hi Michael,

Thank you for the great review of your experience with Guardian Protection! If you would like to give us more details on your sales experience we will look into coaching this representative. Thank you!

Sep. 11th, 2018

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Verified Customer

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Anonymous

A friend recommended this company to me. Customer service has been perfect. They've been very quick to respond to any questions or problems we've had. Their equipment is great and I've had zero issues with it. I would recommend Guardian to anyone who's looking for a home security system.

7 years ago

Reply from Guardian Protection

Hello,

I'm so glad to hear you were recommended to Guardian Protection! We are proud to be your home security provider and are here when you need us the most.

Sep. 12th, 2018

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Verified Customer

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Adam

The person I talked to in customer service gave me some misleading information. Once I closed the account, someone called me back and was extremely helpful and knowledgeable in helping me get back the service. The new panels are not very intuitive, but they're very sleek. The door sensors are easy to install and maintain.

7 years ago

Reply from Guardian Protection

Hi Adam,

Thank you for sharing valuable feedback on your services with Guardian Protection! We are glad you are enjoying the new system, please give us a call anytime you may have technical questions.

Sep. 12th, 2018

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Verified Customer

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Doug Pittsburgh, PA

I had a hard time setting up my system, so I called in and they were very nice and walked me through how to put in my new codes. I like that I can turn it off and on from my phone or key fob.

7 years ago

Reply from Guardian Protection

Hi Doug,

Thank you for the 5 star review, we appreciate the feedback! I'm glad to hear you are taking advantage of the smart home features for everyday convenience.

Sep. 12th, 2018

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Verified Customer

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Kathryn Natrona Heights, PA

They offered me the best deal when I bought my house and they've always been able to take care of everything I needed. It was done timely, efficiently, and I never have any issues.

7 years ago

Reply from Guardian Protection

Hi Kathryn,

I'm so glad to hear we were able to find a security solution that worked for your budget. We are here 24 hours a day helping to protect what matters most.

Sep. 12th, 2018

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Verified Customer

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dogfriend

They are very fast to call when an alarm goes off. Recently I have been getting a message unable to connect to server when I need to set the alarm from app Most recently when I was leaving f or vacation and could not leave the alarm off after all that's why I bought your service.

7 years ago

Reply from Guardian Protection

Hello,

Thank you for being a valued customer of Guardian Protection. If you are still experiencing issues setting the alarm please message me here or call customer care at 1-888-895-4805. We want to make sure you are 100% satisfied with your services.

Aug. 21st, 2018

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Verified Customer

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Pauline Clinton, MD

I like the notifications, but I would like for someone to show me how I can see whats going on inside of my home. When can I expect to get my door bell so I can view anyone at my door?

7 years ago

Reply from Guardian Protection

Hi Pauline,

I would be happy to look into this for you, please private messge your address of service, we are happy to help!

Aug. 15th, 2018

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Verified Customer

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Rafael Temple, TX

Every time I call I get my answers, every questions that I've had I get an answer for it, if I want to schedule maintenance or there's a problem you all stay within the schedule.

7 years ago

Reply from Guardian Protection

Thank you for the informative review, Rafael! We appreciate your business and hope the security system brings you peace of mind in Temple, Texas.

Aug. 14th, 2018

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Verified Customer

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Leon Warren, MI

We had to transfer the service to our new condo and so beautiful. I mean the technician, Daniel came in, the schedule was on time, he did an excellent job installing the other equipment and we are very satisfied with it.

7 years ago

Reply from Guardian Protection

Hi Leon, thank you for being a Guardian Protection customer! We appreciate your feedback and are honored to help protect what matters most to you in your new home.

Aug. 14th, 2018

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Verified Customer

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James

We've been having some issues with the equipment, for instance the door lock. I upgraded my system, its a smart system and the door lock has been malfunctioning. They have to come here several times to fix the problem here with my alarm system. I've been happy with them for all these years and they are pretty reliable I would say just having some issues with the equipment that installed last week. That's it.

7 years ago

Reply from Guardian Protection

Hi James,

Thank you for the honest feedback on your experience with Guardian Protection over the years. If you are still experiencing any issues at all please message us here, we are happy to help!

Aug. 14th, 2018

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Verified Customer

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Judy Belton, SC

In the beginning, we were just learning the system and so we set it off a couple of times but people called to make sure that we were okay. So it's been right on point so far.

7 years ago

Reply from Guardian Protection

Hi Judy,

I'm so glad to hear the professionally monitored security is bringing you the peace of mind you deserve. Have a safe day with Guardian Protection!

Aug. 14th, 2018

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Verified Customer

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S Irwin, PA

I did have one issue whenever my stuff was installed, but that was about it. We have had a couple of incidents where things die, like the cellular batteries die, and I don't get notifications like a warning, but the customer service always takes care of me, I've never had any long term issues.

7 years ago

Reply from Guardian Protection

Hello,

Thank you for the feedback regarding your security services with Guardian Protection. I'm glad to hear any issue you had was taken care of promptly. Please let us know if we can ever be of further assistance!

Aug. 14th, 2018

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Verified Customer

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Barbara New Braunfels, TX

It seems technologically savvy and easy to operate. The installer was really good, but then they made a mistake with the billing. They sent it to the wrong address and were about ready to send us to collections for not paying the bill. We didn't even know we had an outstanding bill when someone called to follow-up.

7 years ago

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Verified Customer

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E Jean Pittsburgh, PA

They were very helpful and gave me some additional information to help me get along with something that I didn't know anything about. I have no problems with any of their equipment at all.

7 years ago

Reply from Guardian Protection

Thank you for taking the time to review your security system with Guardian Protection! We look forward to helping to protect what matters most to you every day.

Aug. 10th, 2018

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Verified Customer

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Eldean

We chose them because we liked how they did their installation and it's free installation. It never breaks down, and they respond quickly when we have a problem. All of them are friendly.

7 years ago

Reply from Guardian Protection

Hi Eldean,

Thank you for choosing Guardian Protection for your security needs. We hope our less than 30 second response time average on alarms provides you with peace of mind.

Aug. 10th, 2018

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Verified Customer

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Catherine Spring City, PA

Customer service is always there when you need them, and they try to troubleshoot all the problems that you have. Everything seems to be working fine and seems to be accurate.

7 years ago

Reply from Guardian Protection

Hi Catherine,

Thank you for taking the time to leave an informative review. Your insights are helpful to others shopping for our services!

Aug. 10th, 2018

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Verified Customer

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Gloria San Antonio, TX

They answer my calls quickly and resolve any problems or questions I have. It's dependable and easy to operate. They have a branch near our house so it's easy to get somebody to come over to the house.

7 years ago

Reply from Guardian Protection

Hi Gloria,

Thank you for reviewing your experience with Guardian Protection on BestCompany! It's wonderful to hear the local branch has helped keep your security system running smoothly. Have a great day.

Aug. 10th, 2018

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Verified Customer

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Jerrell Buffalo, NY

Every time I have a problem, I call them, and it's taken care of. The equipment works fine with me, I'm looking to upgrade and take care of my intercom. I'm wondering if Guardian does that.

7 years ago

Reply from Guardian Protection

Hi Jerrell,

Thank you for being a valued Guardian Protection customer. We would be happy to discuss any upgrade needs with you, please give us a call at 1-888-895-4805. Thank you!

Aug. 10th, 2018

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