Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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Anonymous

My fiancé used them in San Antonio and he was pleased with it so I got it. The person who came out was very informative and patient and walked me through everything he was doing. He was great to work with. The equipment that was installed was great. The cameras and the lock and everything that was easy to use set up. I was previously paying thirty percent more and I didn’t have as many features.

5 years ago

Reply from Guardian Protection

Happy to hear your installation was such a positive experience! It's so important to us that you feel comfortable and secure using your equipment. Enjoy your system, and thank you for choosing Guardian! Caroline, Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Noe Aubrey, TX

Everything is perfect. You guys are always on top of answering all my questions and getting me set with my security system. It was the very thing I was looking for. It is very convenient that you guys are so helpful and respectful. It is everything I needed. I like being able to see who is at my home and the overall protection. I also like that with mobile app you can control the AC and talk to those who are at your door step. It is really convenient.

5 years ago

Reply from Guardian Protection

Hi Noe,
I am happy to hear that you are finding your Guardian Protection smart home security system perfect along with our quality of customer care in responding to your questions. We strive to treat every customer with respect and we are honored that you have chosen Guardian as your security system provider. I wish you the best in peace of mind as you continue to enjoy the interactive features of your mobile app!
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 4th, 2020

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Verified Customer

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Ruth Washington, DC

Wonderful customer service. Their quickness is good. Anytime I have any questions, I just call and they answer my question. I have had several time when I had to turn my alarm off and they are right there and ask if everything is okay. I like them a lot. I am able to understand because of the way it was explained to me. They are very professional and knowledgeable.

5 years ago

Reply from Guardian Protection

Hi Ruth,
I am happy to hear that you love our customer service. At Guardian Protection, our customer care specialists love what they do and truly enjoy helping customers with their questions. It sounds as though you have also spoken to the folks in our award winning UL Five Diamond monitoring centers. You can trust that they will continue to be there for you 24 hours a day!
Thank you for choosing Guardian! Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 3rd, 2020

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Verified Customer

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Orville Pittsburgh, PA

We weren’t looking for any cheap system and I think the value of what we got is spot on. Everything from the sales to the installation to the communication with customer service folks, the people have been unequivocally cordial. They have the correct answers for everything and everything has gone smoothly. Our house feels safe. Everything looks like it is industry standard, the keypad for example it on a higher scale of technology.

5 years ago

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Verified Customer

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Robert Dallas, TX

Great customer service, the only thing is there is a little bit of a delay to get them to your actual home if they need to come out, I wish it could be a little bit quicker. On the phone they are very professional and polite and willing to help. I have no issues with equipment at all. It has everything I need in regards to sensors and app features.

5 years ago

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Verified Customer

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Ashley San Antonio, TX

Guardian offers a lot more for less money. They offer so many different products that can cover your house all around. It is easy to manipulate as someone who has never had a security system before because I can use it from my phone’s app. It is not complicated at all. It is very user friendly. They are always prompt to solve issues if I call and need something. Any question has been answered.

5 years ago

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Verified Customer

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Dawnquilla

I think the best thing would be the app on my phone that I can use to arm and disarm my system, open my garage, and everything from my phone. The equipment is easy to use and is interactive. The technician that came out was very informative, knowledgeable. When I have to make a call to customer service, my issues have been resolved and I've been getting prompt information.

5 years ago

Reply from Guardian Protection

Hello, thank you for being a 5-star customer! It's awesome to hear the smartphone app is bringing you so much convenience and control every day.

Jul. 10th, 2020

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Verified Customer

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Jarret Trenton, NJ

I love this. It looks like an iPad. You place it and it shows pictures every time somebody comes in and out. I feel safe at home. The actual gentleman that installed it had to come back out and he came the very next day to fix all the issue. Then he came back again because he forgot to program the keys when you go in and out but came back the third time and we haven't had any problems since.

5 years ago

Reply from Guardian Protection

Hi Jarret,
Thank you for choosing Guardian Protection as your security company and we are happy to hear you are enjoying the sleek looks of the IQ2 panel!

Jun. 25th, 2020

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Verified Customer

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Ivan Converse, TX

It was preinstalled in the home I purchased and so far I haven’t really had any issues. The representative was very informative and helpful. the best thing is getting notifications when I am away from home and them contacting you first before the police come out and check the house. I like that it is pretty simple to use and I am planning on adding a bit more.

5 years ago

Reply from Guardian Protection

Hi Ivan,
Thank you for activating your Guardian Protection smart security system! It's great to hear the notifications are providing you convenience. Please give us a call at 1-800-PROTECT anytime we can be of further assistance.

Jun. 25th, 2020

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Verified Customer

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Jenna Akron, OH

Guardian has good prices and customer service. They are super patient and not trying to up sell anything, which is great. The person who came out to install it was very friendly and kind. The technology is fairly easy to use and super up to date. It tells me when the door open every time. It makes me feel really safe. It is not that expensive and very reliable.

5 years ago

Reply from Guardian Protection

Hi Jenna,
Thanks so much for taking the time to share awesome customer feedback, we appreciate your business and we will be here 24 hours a day to help protect what matters most!

Jun. 25th, 2020

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Verified Customer

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Chakka San Antonio, TX

My sister had guardian protected and loves it so I got it. It all works well and I haven’t had a problem with it. I feel protected. I am the only one in the house and I know I can turn on the alarm and I feel good. I know if something were to happen, they’re going to call. I can make mistake of not turning off the alarm and they make sure everything is okay and so support is excellent. The only thing that kind of bothers be about guardian is that go on your phone and unlock it, it is a bit too many steps.

5 years ago

Reply from Guardian Protection

Hi Chakka,
It's great to hear you came to Guardian from a trusted family referral! Guardian Protection is proud to help protect your family every day.

Jun. 25th, 2020

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Verified Customer

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Norma Helotes, TX

I love the panel and that it lets me know when the doors are open so I think those are great features. The alarm sound I heard when they tested it is very loud. They always answer their phone. This is all new to me so I'm one of those customers that has a lot of questions because I've never owned a home alarm and they answer my questions and are very patient on explaining things to me. I'm never being rushed to get off the phone. I'm very happy with that.

5 years ago

Reply from Guardian Protection

Hi Norma,
Thank you so much for taking the time to share a great customer care experience. Our professional team is here 24 hours a day to help when you need us!

Jun. 22nd, 2020

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Verified Customer

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Caleb New Braunfels, TX

It seems to be operating properly. I can walk in the door and set the alarm from the app and it works fine every time. Any time I wasn't able to turn the alarm off from my phone, I can unlock the door manually and the panel gave me a twenty second disarm warning so I was able to go over to the panel and shut off the alarm manually before it went off. It's a pretty good price for it, for the full monitoring and all the sensors and stuff.

5 years ago

Reply from Guardian Protection

Hi Caleb,
Thanks so much for choosing Guardian Protection as your home security provider. It's great to hear the smart home security features like the door lock are providing you peace of mind.

Jun. 22nd, 2020

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Verified Customer

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Darnell West Chester, OH

Every time we called them they're very responsive and take care of the issues right on the spot. Billing was a question and they answered it. We've paid and it's good, everything is good.The system is very modern. Love the home screen and the clarity of the cameras and the sound reception is good. Love the ease of access. I would like to see the ring doorbell system alert me vs just sending me a text.

5 years ago

Reply from Guardian Protection

Hi Darnell,
Thank you for being a 5-star customer of Guardian Protection! We appreciate your feedback and are always looking to improve our offerings!

Jun. 22nd, 2020

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Verified Customer

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Benjamin Thomas Gainesville, TX

The biggest interaction we had with customer support was setting up the install and having the guy come out and install it and all of that went really smoothly. Nothing has gone wrong with the equipment so I know that everything is effective. I like that it's integrated with the apps and you can activate or deactivate your alarm. I find that really useful and it's a pretty reasonable price.

5 years ago

Reply from Guardian Protection

Hi Benjamin,
Thank you for choosing Guardian Protection! We are glad to hear the smart home security features are bringing you everyday convenience.

Jun. 22nd, 2020

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Verified Customer

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Jerry Ruskin, FL

It's easy to work and I love that I can use the app on my phone to montiro anything that I need so I really do love the euqipment that they have here in the house. I only had to call them one time because my cellular thing was out. The lady was very helpful and patient with me because I didn't know what was going on and I truly appreciate how patient and understanding the lady I spoke with was.

5 years ago

Reply from Guardian Protection

Hi Jerry,
Thanks so much for the 5-star review! It's wonderful to hear customer care was there for you with a smile when you needed us. Guardian Protection appreciates your continued business very much.

Jun. 22nd, 2020

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Verified Customer

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Edward Royse City, TX

Overall what we paid for different products ended up being very expensive. I am a military veteran so I think there should have been considerations for that. There were different packages for different size houses. I was able to trade out things to get more cameras but that meant I didn't get certain door looks. The cameras pixelate but is does give us peace of mind and the people were friendly and we didn't have to wait on hold to get what we asked for done..

5 years ago

Reply from Guardian Protection

Hi Edward,
Thank you for taking the time to share detailed and helpful customer feedback as we are always looking to improve our offerings.

Jun. 23rd, 2020

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Verified Customer

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Alexandria

Accessibility and understanding and all the time they give you when you're signing up. It makes you feel like you're safe and have control of what your system is doing or is capable of. The equipment is very up to date with technology and is very easy to learn how to use, especially if you're not technology savvy. The videos and training available on the unit are very easy to understand. No matter when we call you guys are typically always available.

5 years ago

Reply from Guardian Protection

Hi Alexandria,
Thanks so much for taking the time to share a detailed and helpful review of your security experience with Guardian Protection! It's wonderful to hear you are finding the system user friendly and we appreciate your business.

May. 19th, 2020

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Verified Customer

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Mansi

They were accommodating with respect to our situation. They were able to give me an earlier spot and attempt to make my security things happen very fast. It's easy to access and we've not had any difficulty, but I think more options would be better into managing viewing. I like the ring doorbell plan and that we can set it with our phones pretty quick. Easy to use and basically very friendly.

5 years ago

Reply from Guardian Protection

Hi Mansi,
Thank you for being a 5-star customer of Guardian Protection! We appreciate the feedback and we are glad to hear the smart security solutions are bringing you everyday convenience.

May. 19th, 2020

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Verified Customer

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Joy San Antonio, TX

I had a quick turnaround time talking to customer service, especially during the COVID-19 stuff. I was moving into the house during this time frame so I thought it was really cool that they quickly responded and called me about when they were coming and stuff and were able to install my security system during this time. It's pretty cool to get details when someone rings the doorbell I can answer it or see my house at a very quick time.

5 years ago

Reply from Guardian Protection

Hi Joy,
Thank you for being a 5-star customer of Guardian Protection! It's awesome to hear you are enjoying the smart home security features like the HD video doorbell.

May. 6th, 2020

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Verified Customer

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Geneen Mitchell Philadelphia, PA

Guardian Protection is great with their monitoring...and their customer service and support is wonderful! We needed a new smoke detector. They were out the next day, and the technician, Denise N., was excellent!! She knew exactly what she was doing, and she was so nice and helpful! We want her to come for our service calls all the time! This is just a top-notch company, and we would recommend them, and Denise to anyone. 5 stars!!

5 years ago Edited January 10, 2024

Reply from Guardian Protection

Hi Geneen,
Thank you for being a 5-star customer of Guardian Protection! We are honored to be your security provider of choice.

Apr. 27th, 2020

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Verified Customer

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Bruna Brylawski

I am happy with the service provided. My only complaint is about the team that performed the installation. This was well before the concerns of Coronavirus, however one of the young men who came in my house was very sick with a cold or flu. He kept sneezing and coughing, and I provided him with tissues. When I offered him a cloth to clean the surfaces where the sensor were placed, he insisted that he preferred to wipe them with his fingers. Therefore, he touched about everywhere in my house. I had to go and sanitize all the places I figured he touched, and luckily I did not catch anythinig. However, this tells me that the poor young man needed to come to work even when not feeling well because presumably he didn't have any health benefits and wasn't getting paid if not working. That says something about your company.t

5 years ago

Reply from Guardian Protection

Hi Bruna,
Thanks so much for taking the time to share helpful feedback on your installation. I have located your account and will be sure that the installers are coached on cleanliness and safety.

Apr. 13th, 2020

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Verified Customer

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Anna Calaiaro

Guardian has been a loyal service provider bringing peace of mind to our home by tirelessly monitoring our home and without fail calling to ensure our safety when the alarm is tripped, no matter if it's our error thier pleasant and professional staff is reliable and always there for us. For two women living alone it means so much to know Guardian is always there.

5 years ago

Reply from Guardian Protection

Hi Anna,
Thanks so much for choosing Guardian Protection for your security needs and taking the time to highlight the peace of mind 24/7 professional security monitoring can bring!

Apr. 13th, 2020

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Verified Customer

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Anonymous Indianapolis, IN

About a week ago I called and the person just didn't seem to be very interested in the problem I was having. It was night time and there was no one available who could tell me why the fire thing was going off and she told me they could probably get to me next week. I toldher that is not going to work for me. I pay something every month, I would like somebody to get here once I had a problem and less than two weeks. That was followed up by two men coming over here and going through my house with me and telling me what the problem was and they were very good. You're prompt in response.

5 years ago

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Verified Customer

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Lauren

Given what we he hoped to get in a new system, we are satisfied. Guardian Protection has been very good. We did feel somewhat unfamiliar with some of the ins and outs of the system, like not knowing there was a limit of 400 video clips or how to know how many we had; how adjusting and saving the motion sensor changes on my phone did not in fact reset the changes. But when I called to ask questions the respires ratified were incredibly helpful walking me through the necessity of going to the website on the computer to adjust changes.

5 years ago

Reply from Guardian Protection

Hi Lauren,
Thank you for taking the time to share detailed customer feedback! We are glad to hear you eventually got the settings worked out and please give us a call anytime we can be of further assistance!

Apr. 2nd, 2020

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Verified Customer

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Philip Greensboro, NC

Very reasonably priced for the service we get. The technician that worked on our system was really helpful, clear, pleasant and efficient. We've had really great and immediate service when we've accidentally set the alarm off. It seems to be working really well. The system has not had any problems, it's easy to use and the response time has been incredible in terms of when the alarm was set.

5 years ago

Reply from Guardian Protection

Hi Philip,
Thanks so much for taking the time to share detailed and helpful feedback on your customer experience. We are so happy to hear you are enjoying the services and know that Guardian will be here 24 hours a day to help protect your world.

Mar. 24th, 2020

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Verified Customer

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Noemi Kyle, TX

They were very helpful and prompt in getting an appointment as soon as possible. In my opinion it's easy, the remote access on your phone it's on an app. The app is smart learning in the sense that it will detect whenever you arm the alarm at night versus when you disarm in the morning so if you miss an arm or disarm it'll send you a notification like 'I noticed you haven't set the alarm do you want to go ahead and do that now?'

5 years ago

Reply from Guardian Protection

Hi Noemi,
Thank you for taking the time to leave detailed feedback on the benefits of a smart home security system! Guardian Protection is proud to help protect your world every day.

Mar. 24th, 2020

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Verified Customer

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Larry Jr Azle, TX

I didn't really talk to customer service when I set it up but it was real easy and everything was explained to me pretty well. It's newer technology and compared to some of the other companies I checked with, it's real easy, and real user friendly. I have on the app, the motion detectors and it'll tell me that the family motion detector activated but it doesn't say which one or what time it was.

5 years ago

Reply from Guardian Protection

Hi Larry,
Thank you for choosing Guardian Protection for your security needs and taking the time to provide feedback. We are always happy to help answer any technical questions just give us a call at 1-800-PROTECT!

Mar. 3rd, 2020

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Verified Customer

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Connie Carmel, IN

Every time I've called them, they answered very quickly. They seem to be concerned about whatever I was calling about and their staff seems to be very well trained with the appropriate answers that I was looking for. I gives me everything I need. It gives me a warning if I forgot to set the alarm before I go to bed. It seems to work extremely well. It has a nice easy to use panel, being able to turn the system to arm and disarm it seamless. I like the capability of selecting what kind of panic button is suitable for any emergency that I have.

5 years ago

Reply from Guardian Protection

Hi Connie,
Thank you for taking the time to share great customer feedback! It's wonderful to hear your customer experience has been productive and please reach out if you ever have further questions; we appreciate your business!

Mar. 3rd, 2020

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Verified Customer

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Terrica

I am very happy with guardian. It was easy to get because they were partnered with the builder. I'm very pleased with the customer service experience so far. Every time that I've had an issue or need any resolution I'm placed with a representative or someone to help me quickly. They're able to answer all my questions. When I had an alarm event guardian called immediately.

5 years ago

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Verified Customer

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Jeffery

They've been very helpful and clear and descriptive of how the system operates. We haven't had any problems but they're installation was very friendly and cordial. Very knowledgeable. The alarm pad is very functional which is great. It's very comparable to the security services we've had in the past for what we were paying for. They're very dependable. They seem to be right on with their service.

5 years ago

Reply from Guardian Protection

Hi Jeffery,

Thank you for taking the time to share a great customer experience! It's always great to hear a 5-star experience and Guardian Protection thanks you for your continued business.

Feb. 20th, 2020

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Verified Customer

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Ryan

I changed my wifi. I got a different router and it caused the system to kind of not recognize a lot of things. So I had to go through and reconfigure it. I just called over the phone and the guy walking me through it took a little bit of time to get everything done. He was very patient. I've been very happy. I haven't had any problems or issues and we use it quite often and it's been great.

5 years ago

Reply from Guardian Protection

Hi Ryan,
Thank you for sharing a great customer support story! It's great to hear the phone technical support was able to get you back up and running. Have a safe day with Guardian Protection.

Feb. 20th, 2020

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Verified Customer

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Lori Ann

We did some homework on it and the ratings from people that use Guardian seem to just love it. We thought we would give it a try and I've really been very pleased. The customer service is outstanding and the support so far is really good. The other equipment I've used in the past has been very antiquated and this one is more up-to-date and that's why I like it. It fits me for my lifestyle.

5 years ago

Reply from Guardian Protection

Hi Lori Ann,

Thank you for joining the Guardian Protection family! It's awesome to hear you did your homework before deciding on a security system and we have met your expectations. Guardian will work hard every day to bring you additional peace of mind.

Feb. 20th, 2020

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Verified Customer

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Martha Naish

They always call if our alarm goes off, asks for the password, and then checks to see if we're okay. The only bad experience we had was when our motion detector went off when we weren't home. While on the phone, I told them it was probably our dogs that set it off. They wanted to send the police, so I told them I couldn't get home for about 20 mins. They were supposed to relay that to police; however, when I got home, no one was there. I forgot about this experience until I got a somewhat nasty letter from our local police, who informed me that next time I would be billed!!!

5 years ago

Reply from Guardian Protection

Hi Martha,
Thank you for taking the time to share a detailed customer experience. Typically you get a freebie with the local police for a false alarm but if it happens to often they may assess a fine, please let us know if you have any further questions or feel free to speak with your local municipality alarm department.

Feb. 11th, 2020

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Verified Customer

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Joshua Dinsmore

my experience has been great! the staff was friendly, the install guy was awesome. I really enjoyed having him in my home. very friendly and knowledgeable and easy to talk to. there was an issue with my garage door not working with my phone, that was not his fault it was the garage door companies fault. i have had the best experience with guardian. i hope i never have to use the system, but I am glad it is there if i needed to!

5 years ago

Reply from Guardian Protection

Hi Joshua,

Thank you for taking the time to share detailed customer feedback. Guardian Protection is proud to be your home security provider of choice and we are glad to hear you've had a 5-star experience; that is the goal!

Jan. 17th, 2020

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Verified Customer

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Brandon

The response time is incredible. It was an accidental alarm that went off and Guardian Protection called within like thirty seconds of the alarm going off and the previous company I used took much longer. We're still new customers but for the most part I don't have any complaints so that's good. It's easily accessible from my phone. It actually works.

5 years ago

Reply from Guardian Protection

Hi Brandon,

Thanks so much for reviewing the peace of mind quick response time for alarms brings. Guardian Protection is proud to offer a less than 30 second average response time and we thank you for your business.

Dec. 26th, 2019

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Verified Customer

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Anonymous

Whenever I call, they are very responsive and of course I don't have to wait long to get to them. Being a new customer, you tend to do some mistakes. One time I opened the kitchen door and the system alarme every time I opened the door and the notification came to me about that particular thing being open. If it's open for more than thirty minutes, I get a message as well.

5 years ago

Reply from Guardian Protection

Thank you for being a part of the Guardian Protection family! Also, thank you for reviewing the benefits of a professionally monitored security system. We are thankful for your continued business.

Dec. 26th, 2019

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Verified Customer

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Renzo

The customer service has been very very helpful and answered my questions. It's my first alarm system but it's very easy to use and the screen is just a really nice screen. Very easy to look at and the app is very easy to look up. It's easy to use all of their stuff. I think it's been the support from the customer service. The actual gentleman that came in here because we had an issue with the actual builder and he was very helpful and stayed here and walked me through everything so I think that is awesome. It took me a while to understand but he took his time and spent a lot of time with me.

5 years ago

Reply from Guardian Protection

Hi Renzo,

Thank you for taking the time to share a wonderful customer experience! It's great to hear the technician made your day by making sure you were comfortable using the security system! Guardian Protection thanks you for your business.

Dec. 26th, 2019

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Verified Customer

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Debbie West Chester, OH

I've only had 60 days of experience with them and so far it's been fine. Everything's been working and it goes off when it's supposed to. It alerts you when something's openned. So far I've had no issues. They do what they advertise they do. The guy who installed the system was very knowledgeable and was very patient. He took his time explaining how the system works for me. I particularly like that because that's never happened with any other alarm company I've had previously.

5 years ago

Reply from Guardian Protection

Hi Debbie,

Welcome to the Guardian Protection family! it's wonderful to hear we have impressed you so far, we love to hear that! Guardian will work hard every day to bring you the additional peace of mind you deserve.

Dec. 26th, 2019

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Verified Customer

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Ashley Universal City, TX

Whenever we had questions or concerns, we were taken care of in a timely manner. If there's something going on around our home or inside our home, we always recieve and alarm. We are able to control our garage through phone and wi-fi and turn on and off the alarm. I think that's really really helpful and good. The cameras are able to cover what we need to be covered, high definition, it's crystal clear pictures and even being able to identify when our dog barks. I think that it's really good quality that Guardian offers.

5 years ago

Reply from Guardian Protection

Hi Ashley,

Thanks so much for sharing an insightful and helpful customer review of your security system. Guardian Protection is proud to be your home security provider and we thank you for your continued business.

Dec. 27th, 2019

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Verified Customer

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Anonymous Bedford, VA

My only complaint is that we want to change the settings on one of the alarms on the door and they wanted to charge us a pretty expensive service fee, which they reduced, but it's just changing the door lock. Even with my complaint I wouldn't leave them a less than positive review. Other than that, the equipment works and I like the app and we got an excellent deal.

6 years ago

Reply from Guardian Protection

Hello,

Thanks so much for taking the time to provide helpful feedback on your customer experience, Guardian Protection is always looking to improve when possible. We appreciate your business very much and look forward to your continued business.

Sep. 11th, 2019

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Verified Customer

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Judy Bishop

I am more than pleased with Guardian Protection. As soon as my alarm goes off, they are calling me within seconds. The customer service is excellent. Every time I set off the alarm, which is frequently, they are always extremely nice and patient. Also, when I was in the hospital having surgery, I received a beautiful card from Guardian Protection. I will never switch to another company offering home security.

6 years ago

Reply from Guardian Protection

Hi Judy,

Thank you for sharing a wonderful review of your customer experience! Guardian Protection takes pride in caring for our customers and we appreciate your continued business.

Aug. 19th, 2019

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Verified Customer

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Sandra Smothers Winston-Salem, NC

The system itself is functional, easy to operate and meets my security needs. Love the eady access to customer service representative s. Don't like the additional cost of noy allowing electronic processing of payment for service each month directly from my account. I prefer navigating my own payment each month by phone or mail. Yet, I pay more because of this preferred method of payment.

6 years ago

Reply from Guardian Protection

Hi Sandra,

Thank you for the valuable feedback on your customer experience as it will help us improve. We are proud to help protect what matters most to you every day!

Jun. 27th, 2019

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Verified Customer

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George

The customer support is always available to answer questions when there were a few issues and they were here right away. It's very easy to operate. I have an app on my phone that I can use electronically or just the system on the wall as well as the controls in the house. It's very simple to operate. We've been with them for thirteen years that we've been in this house and we've been very pleased.

6 years ago

Reply from Guardian Protection

Hi George,

Thank you for being a long time customer of Guardian Protection! We are so happy to hear you are still enjoying the system and you are taking advantage of the smart phone app. Have a safe day with Guardian Protection.

Jun. 5th, 2019

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Verified Customer

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Lightfoot Merrillville, IN

Every time I have to call them, they always help me with whatever I need help with. They have answers to the questions that I have. It's pretty excellent. They added some more features on there and I'm just getting used to it all but I have no problem with it. It's good. I like Guardian because it does it from my phone. It's easy to use. I get emails from them. They keep me up to date on different changes and features in the system. I think they're very thorough.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for sharing a wonderful customer testimonial! It's great to hear you are enjoying the peace of mind a professionally monitored security system can bring. Thank you for your business.

Jun. 5th, 2019

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Verified Customer

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Brenda Monroe, NC

We had a couple time when we first got the system when we came home and instead of going through the front door, my husband opened up the shed and they immediately called us to see if someone was breaking into our shed so it was really great. We did have to pay a hundred dollars for a new battery when we first got the system and I didn't think that was needing a repair.

6 years ago

Reply from Guardian Protection

Hi Brenda,

Thank you for sharing a great customer testimonial. Guardian Protection's professional monitoring station is open 24 hours a day to help protect your family every day.

Jun. 5th, 2019

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Verified Customer

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Dianne

We were happy with another company. Two young men came to my door, saying that the Police had required that everyone change to a "new" type of Security System. They REALLY pushed this, and finally convinced us to "change" to this upgraded system, and if we weren't satisfied, we could cancel it. "Strangely, there was a person out front in their vehicle, who immediately was installing the Guardian Alarm. I didn't like the "pushiness" - and the following day, I called to cancel it. We were told that it was impossible, as the Contract stated it was a number of years - (Five, I think). The little "Computer type Screen" that I'd signed, had NOTHING about that showing. That was SO VERY UNETHICAL, and we were VERY DECEIVED and ANGRY that we had fallen for their lies, and that they were so pushy. This was fairly late in the evening, we were very tired. This was certainly a "Set-Up" HOWEVER, aside from the "Arm Twisting" - we have been pleased with Guardian. Any time there has been the smallest issue, they have taken care of it right away. The "Staff" in the "Call Center" have always been very polite and helpful. Also, a few times, it has gone off in error -(example bringing in groceries with our arms filled, and not turning off the alarm quick enough). Someone calls immediately. We give our password, and all is okay. If we have a question, your Reps are very knowledgeable. NO PROBLEM THERE!

6 years ago

Reply from Guardian Protection

Hi Dianne,

Thank you for taking the time to leave detailed feedback on your customer experience. I'm sorry to hear about the sales process; we never want our customers to feel pressured into signing and this will help us improve. I'm glad to hear you are enjoying the security services however and it brings you the peace of mind you deserve.

May. 7th, 2019

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Verified Customer

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Gloria Cincinnati, OH

It is dependable. When something interferes with the system it is accurate. If I have any problems all I have to do is call and they walk me through what needs to be done. I think they should tell people in advance they have to replace the batteries because I had an incident were they were going off and I didn't know what was going on. Other that one thing it is great though a little expensive.

6 years ago

Reply from Guardian Protection

Hi Gloria,

Thank you for taking the time to review your customer experience! Guardian Protection is dedicated to helping to protect what matters most to you every day in Cincinnati, OH with smart home security solutions.

May. 2nd, 2019

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Verified Customer

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Julio Lancaster, CA

I like the app, it is pretty useful and I use it all the time. I got it because I wanted to go wireless. It is pretty reliable and I haven't had any issues except during installation the guy left a couple wires loose but they came out to fix it. I am usually able to talk to customer support and they usually resolve me questions. I think they should enhance the backup battery's life to more than a few hours.

6 years ago

Reply from Guardian Protection

Hi Julio,

Thank you for sharing helpful feedback on your customer experience! Guardian Protection strives to provide the latest in home security solutions to our customers at a competitive price. Have a safe day with home security by Guardian.

May. 2nd, 2019

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Verified Customer

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Joseph Riverview, FL

I did a lot of research on different alarm companies and they offered the best services and the quality of their product is superior. They are all very expensive but you get what you pay for. I have always has immediate response times. It is really user friendly and I know that my family is safe and secure. Any time I have called up for something, they've always answered the phone immediatle and I didn't have to wait on hold for any length of time. I am planning on moving soon and I most certainly will be using guardian for that home as well.

6 years ago

Reply from Guardian Protection

Hi Joseph,

Thank you for sharing a helpful review of your customer experience! It's great to hear Guardian Protection has provided a 5 star experience and we thank you for your continued business. With a response time of less than 30 seconds and 24/7 staffing; we will be here when you need us the most.

May. 2nd, 2019

Guardian Protection Reviews