Guardian Protection: Read 4,748 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Francis Weatherford, TX

The only one negative thing is I was quoted for one price and then for some reason it was more. The best thing is my family is safe and secure. Their equipment is a little more high tech. Most other companies don’t have a digital display.Whenever I have to call them, they answer the phone right away.

3 years ago

Reply from Guardian Protection

Hi Francis,
I am sorry there was some confusion in your price quote. I hope that you were able to get everything worked out and I am so glad to hear that our customer care team has been responding to your questions quickly. So important with a security system! Trust that our top priority is helping to keep your family safe and secure. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 21st, 2021

check_circle

Verified Customer

star star star star star

James Gloucester City, NJ

Everything works fine. I haven’t had any issues. It is really easy to use. Any time there is a flip up or the signal goes off, they call right away and make sure everything is good. It is a good price and a reliable service.

3 years ago

Reply from Guardian Protection

Hi James,
I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection and for taking the time rate us.
Amy,
Customer Satisfaction Advocate

Jan. 21st, 2021

check_circle

Verified Customer

star star star star star

Oscar San Antonio, TX

You get exactly what you expect out of a security company when you go with Guardian Protection. There are never any delays and you can speak to them easily. Their technicians did a great job setting up the system and it looks really nice. I like the app they have you use to control the system.

3 years ago

Reply from Guardian Protection

Hi Oscar,
Thank you for taking the time to review and rate us. I am happy to know that our customer care team continues to be there for you without delay and that our professional technicians provided a great experience in setting up your Guardian Protection smart home security system. Our customers love the convenience and control they enjoy with the Guardian App. It' great to know that you're getting the most from it, too. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

check_circle

Verified Customer

star star star star star

Jordan Shannon, NC

I have no problems with Guardian Protection. Customer service is always very knowledgeable about anything I'm calling about. The system is clean looking and I like the panel they installed. They give me a consistent alert whenever doors open and close and I think they're a very trustworthy company.

3 years ago

Reply from Guardian Protection

Hi Jordan,
So glad you like the clean, modern look of our security panel. We're proud of its smart, user-friendly features, too! I'm happy to know that you find great benefit in the alert notifications - they certainly contribute to the peace of mind people want today. Trust that our customer care team will be here whenever you need us and thank you for sending a shoutout their way. We are honored to have you as our customer.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

check_circle

Verified Customer

star star star star star

Keleigh Reading, PA

Every time my alarm goes off on accident, the people are very nice and ask me for the password. Unfortunately, I never set it up and I don't know how to get it set up. They installed everything and I already have a low battery on some of the door sensors and I have no idea how to contact them about that. Their system is really easy.

3 years ago

Reply from Guardian Protection

Hi Keleigh, thanks for sharing your positive experience with the Guardian team! We appreciate our customers, and we're glad to hear it shows! If you need assistance, please don't hesitate to give us a call at 1.800.PROTECT (800.776.8328). Thank you for choosing Guardian and for taking the time to connect with us. Caroline, Customer Satisfaction Advocate

Jan. 19th, 2021

check_circle

Verified Customer

star star star star star

Natalie Baden, PA

They are very timely, professional, and nice. The system is very high functioning and has lots of features that I can use from anywhere. It is very efficient. I like that I can watch my security camera while I'm out of the country.

3 years ago

Reply from Guardian Protection

Natalie,

It's great to see that you have had such a positive experience and that you are getting great use from your security camera. Many customers love that they can check in live and also watch recorded clips. Thank you for choosing Guardian Protection. Stay safe!

Kevin
Customer Satisfaction Advocate

Jan. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Anonymous Prosper, TX

We had a problem with one of our cameras and I reached out to them since it had only been two weeks since installation. After reaching out to them, they had a technician come out the very next day. I love having the peace of mind knowing my home is protected whether or not we're home. I find their monthly fee rather high and after I signed up I learned that there are competitors that offer free installation and a lower monthly fee, so I wasn't very happy about that.

3 years ago

Reply from Guardian Protection

Hi Anonymous,
I am glad that we were able to resolve the camera issue to your satisfaction and I apologize for any inconvenience this may have caused. I agree; there is nothing like the peace of mind that comes with knowing that your home is secure whether or not you are there. In fact, our 24-hour monitoring center never sleeps --we are here when you need us most. We try hard to keep our prices affordable for the level of professionalism and quality that we provide. Thank you for entrusting your security to Guardian. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

check_circle

Verified Customer

star star star star star

Luisa Cranberry Twp, PA

I went with Guardian because of their service and fair pricing. Also, the salesperson we talked to was very informative and never gave us pressure and was very professional. Every time I call them they are very helpful. The system is very user friendly and they give you easy access to everything.

3 years ago

Reply from Guardian Protection

Hi Luisa,
Thank you for taking the time review and rate us. We really do work hard to provide high quality monitored security at a fair and reasonable price. I am glad that you find your Guardian Protection home security system user friendly and super accessible - that's the beauty of the Guardian App! It's also gratifying to know that that our professional sales representative was professional and not high pressure. We train our sales reps not to push widgets, but to truly solve problems for our customers. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

check_circle

Verified Customer

star star star star star

Mary Newark, NJ

Every time the alarm goes off, they call on me to make sure I am okay. If I was really in trouble, they would send the cops. They stay in touch with me, which is the best thing. I’ve had machines stop for over a year and nobody check with me with other companies.

3 years ago

Reply from Guardian Protection

Hi Mary,
We are honored to be your security provider. Trust that the Guardian Protection monitoring center never sleeps so that you can enjoy true peace of mind. And if you ever have any questions about your system please don't hesitate to call our trained customer care specialists. They love what they do and are happy to help. You can reach them at 1-800-PROTECT (800-776-8328) every day from 7 a.m. to 11 p.m. EST. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

check_circle

Verified Customer

star star star star star

Braxton Jacksonville, NC

It’s worth the price. It’s not too expensive. They are very straightforward and transparent. I never have any issues getting anything resolved. The technology is the newest and latest that’s out there. They notify you any time anything comes up at all.

3 years ago

Reply from Guardian Protection

Braxton,

Thank you for choosing to be Guardian Protection customer. While technology is advancing quickly, we do try to keep up with the latest, and make it available to our customers. Stay safe!

Kevin
Customer Satisfaction Advocate

Jan. 19th, 2021

check_circle

Verified Customer

star star star star star

Colin Edgewater, MD

Keep up the good customer service, I really appreciate that. When the alarm has gone off, they called me to find out if it was a false alarm and it was because of my dog moving around so it worked out. It is all working well.

3 years ago

Reply from Guardian Protection

Hi Colin, thanks so much for the shoutout to our customer care team. They love what they do, and it shows! Thank you for choosing Guardian Protection, and stay safe! Caroline, Customer Satisfaction Advocate

Jan. 19th, 2021

check_circle

Verified Customer

star star star star star

Jamie New Tazewell, TN

The installer did a very, very good job. It works much better than other products that we’ve seen. I like that we can log in with the app. It has been really nice. Also anytime I’ve had a question, they installer and the girl in the office are there and available for any kind of question or they do a good job of returning phone calls.

3 years ago

Reply from Guardian Protection

Hi Jamie,
Thank you for your positive feedback. I am glad that we are meeting your expectations and are delivering five-star service to you. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Jan. 19th, 2021

check_circle

Verified Customer

star star star star star

Anthony

If I go anywhere my house is safe and if my children are home by themselves I know they are secured. I think they should have more options and the screen should be bigger but they are professional and always there when you need them.

3 years ago

Reply from Guardian Protection

Hi Anthony,
I am glad to know that your Guardian Protection smart home security system helps to keep your children safe and at the same time brings you peace of mind. You are experiencing just what our systems aim to do -- remove worry thanks to monitoring things when you can't be there. I appreciate your suggestion regarding the screen size and we will take that under consideration. Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer satisfaction Advocate

Dec. 17th, 2020

check_circle

Verified Customer

star star star star star

Rigo

The previous owner of my home had guardian protection so the system was hardwired in already. It is a very good system. It is a pretty good company for a really good price. It has worked out very well. Everyone was polite and explained everything in detail.

3 years ago

Reply from Guardian Protection

Hi Rigo,
I am happy to know that you are finding five-star satisfaction with your Guardian Protection home security system, We strive to keep things affordable so that more homeowners can enjoy the benefits of quality home security. Glad to hear that everyone on our team has treated you politely and responded to your needs. We are here if you need us and of course can answer any questions that you have. Just give us a call at 1-800-PROTECT (800-776-8328). Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

check_circle

Verified Customer

star star star star star

Jaquine

Everything was explained to me. I looked into other security systems and I wasn’t so pleased with them as I am with this one. I also had personal friends recommend them. I haven’t added any features but I could do it later.

3 years ago

Reply from Guardian Protection

Hi Jaquine,
I am happy to know that our professional sales consultant and service technician were thorough in explaining everything to you. We truly care about our customers and I think that's what sets Guardian Protection apart from all of the others. Know that we will be there when you need us and if you ever have any questions or would like to explore adding features, give us a call at 1-800-PROTECT (800-776-8328). Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

check_circle

Verified Customer

star star star star star

Raymond

It's a good service. My alarm system has gone off twice, it was my fault, and in a split second Guardian called me to make sure everything was alright. They weren’t slack on their job. It seems to be real secure and simple to use. We like that it is not a hassle to use. It is really easy to use.

3 years ago

Reply from Guardian Protection

Hi Raymond,
Thank you for taking time to review us. I am happy to hear that you are enjoying your Guardian Protection smart home security system and that you find it both user friendly and easy to operate. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. We appreciate your business.
Amy,
Customer Satisfaction Advocate

Dec. 17th, 2020

check_circle

Verified Customer

star star star star star

Karen

Customer service did an excellent job when they came to set it up for me. They explained everything thoroughly. I’ve had to call a couple of times with questions and they are very helpful and answer all of them. Everything they put in our house has worked very well. We feel very secure. The app is very easy.

3 years ago

Reply from Guardian Protection

Hi Karen,
I am happy to know that our professional service tech did an excellent and thorough job in setting up your Guardian Protection smart home security system. Our customer care team is here for you -- please feel free to call us anytime that you have a question. Glad to hear that all of your system's components are working well and that you and your family feel secure. I hope that you will continue to enjoy the many benefit s of the system, especially the Guardian mobile app.
Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

check_circle

Verified Customer

star star star star star

Stephanie

It is a security company that actually works. I have monitors where I need to have them. I have the doorbell and lock and where I can see who is at the door. I like that I can access my alarm system through the app and that is connects to various other things like the AC and heating units.

3 years ago

Reply from Guardian Protection

Hi Stephanie,
Wow, it's great to see that you are getting the maximum benefits from your Guardian Protection smart home security system ! That's awesome! From the video doorbell to the secure smart lock to the Guardian mobile app that lets you not only check on the security at your home but also control your heating and air conditioning. This is what security, convenience and peace of mind are all about. I am honored that you have chosen Guardian to provide these all-important benefits to you. Thank you and have a great day!
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

check_circle

Verified Customer

star star star star star

Janaye

Every time something happens with my wifi, they call me automatically to let me know. I appreciate that. I like that I feel safe in my home. The only one problem I had with it, they were able to fix with 24 hours and they called mt to make sure it was right.

3 years ago

Reply from Guardian Protection

Hi Janaye,
I am happy to hear that your Guardian Protection smart home security system helps you feel safe in your home. There is nothing like peace of mind. Thank you for taking time to leave a review.
Amy,
Customer Satisfaction Advocate

Dec. 17th, 2020

check_circle

Verified Customer

star star star star star

Tkatz

The technician who came was amazing and professional. We have had nothing but great customer service! I love the system, I was able to hook up all my smart lights, locks, and devices so I can have easy to access scenes for my home.

4 years ago

Reply from Guardian Protection

Hello Tkatz,
Thank you for taking the time to review us. Professional installation by an expert is one aspect that sets us apart from other companies who may require you to do that on your own. I am happy to hear that your experience with the technician and customer service has been a positive one. Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. Stay safe!
Amy,
Customer Satisfaction Advocate

Nov. 24th, 2020

check_circle

Verified Customer

star star star star star

Alex

Easy to use. Anyone without training can operate. The equipment is very modern and high tech. I did run into a problem with intermittent issues and they were able to schedule a tech to come out right away and replace it. They've been very responsive and easy to reach. I'm not on hold forever.

4 years ago

Reply from Guardian Protection

Hi Alex,
Happy to know that you are having a five-star experience with your Guardian Protection smart home security system and its modern, high tech security components. Other customers have expressed similar thoughts regarding ease of use and I am glad that you agree! Glad that our professional tech quickly resolved your issue. As you know, Alex, our monitoring center operates 24-hours a day to provide you with peace of mind. Just as important. our customer and technical care teams work Sunday through Saturday from 7 a.m. to 11 p.m. EST to assist you with questions. Simply call us at 1-800-PROTECT (800-776-8328)! Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

check_circle

Verified Customer

star star star star star

William

The app is pretty good. It interfaces a lot of different things suck as the door opener and stuff like that. The panels seem pretty nice. The cameras are just kind of mediocre but everything else looks pretty good. They are easy to get a hold and they seem like they resolve any issue quickly.

4 years ago

Reply from Guardian Protection

Hi William,
Thank you for taking the time to review us. Other customers have expressed similar thoughts regarding how easy our app is to use. Glad you are finding it super useful! We strive to be very accessible to our customers and resolve any issue quickly, thus the reason for our extended hours care and technical service, in addition to our 24-hour monitoring center. Should you encounter any difficulties with your cameras we are here to help! Simply call us at call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our technical team will be happy to assist you. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

check_circle

Verified Customer

star star star star star

Paula

I appreciated the professional way they handled my mistake and did not make me feel stupid. The representative that came was very informative and helpful for me. It is easy to use and seems better than some other in people’s home.

4 years ago

Reply from Guardian Protection

Hi Paula,
So glad to hear that you found our team to be professional, friendly and responsive. Also happy to know that that you are finding your Guardian Protection smart home security system to be easy to use and delivering to your expectations. Don't hesitate to call us if you have a question. Our monitoring center operates 24 hours a day to respond to your emergencies and for other questions, you can reach us at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

check_circle

Verified Customer

star star star star star

Richie & Katie

Good value for what you are paying for. It is a one screen touch screen panel that is very user friendly and self explanatory. It keeps your home safe. Keep up the good work. I’ve called to ask questions and they’re always very helpful.

4 years ago

Reply from Guardian Protection

Thank you for taking the time to let us know about your experience. We're always happy to answer any questions you have, but it's also wonderful to hear you're finding it easy to use. Be safe! Caroline, Customer Satisfaction Advocate

Oct. 12th, 2020

check_circle

Verified Customer

star star star star star

Jill & Philip

Everything seems to work well. They’re very trustworthy. I feel protected. If I need emergency services, they’ll be available very quickly. Overall I feel comfort. They have been very attentive and respond quickly. They have done a great job.

4 years ago

Reply from Guardian Protection

Hi,
I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection and for taking the time rate us.
Amy, Customer Satisfaction Advocate

Oct. 13th, 2020

check_circle

Verified Customer

star star star star star

Oscar

Everybody in customer service has been very informative. Everyone knows what they are doing. It makes me feel really relaxed knowing everything is in the line. They set it all up for me. The person’s name was Greg and he was fantastic. He gave me excellent pointers. The mobile app allows me to control everything from my phone.

4 years ago

Reply from Guardian Protection

Hi Oscar,
Thank you! Our customers tell us they love the interactive features of the app and the ease of use of our system. I am glad that you agree! Our customer care team loves what they do and it shows in the experience that you have had with Greg and all the pointers and support he provided. Thank you for choosing Guardian Protection and for taking the time rate us.
Mary Lynn M. Customer Satisfaction Advocate

Oct. 7th, 2020

check_circle

Verified Customer

star star star star star

Norman

We really like what we have so far. We are really pleased. The best security. Every time we leave the house, we can set the alarm and it doesn’t matter that there is a dog. The people that came out to install the unit were professional and super efficient. We are loving it.

4 years ago

Reply from Guardian Protection

Dear Norman,
Your review is music to our ears! Guardian is all about keeping homes, people and their pets safer. Our professional techs love what they do, and it shows in the great experience that you had. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

check_circle

Verified Customer

star star star star star

Michael

The system is easy to use and to understand. It does what it supposed to do. The best thing is the customer service. They have been very responsive and have taken their time to make sure I have been satisfied rather than just trying to get me off the phone.

4 years ago

Reply from Guardian Protection

Hi Michael,
Happy to hear that you have found your Guardian Protection smart home security system easy to use. Our customer care specialists and professional technicians love what they do and your experience is a great example of that. Thank you for taking the time to rate us and thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M. Customer Satisfaction Advocate

Oct. 7th, 2020

check_circle

Verified Customer

star star star star star

P.

We had a few questions when we started since it was new to us and we are older people and they were very helpful. I feel safe. If there is an issue, we can get the police or an ambulance here immediately and that is a good feeling. The service people were good and the people that sold us the product were knowledgeable and respectful.

4 years ago

Reply from Guardian Protection

We're so happy to hear that you feel secure. It's why we do what we do! Thank you for choosing Guardian. Caroline, Customer Satisfaction Advocate

Oct. 8th, 2020

check_circle

Verified Customer

star star star star star

Russell

They are doing a fine job the way they are. They installed the equipment in my house in one evening. It worked out great. They get in touch with whoever you need, the fire department, the ambulance, the police. I have no trouble understanding it. They gave me all the information I needed and ran me through the process.

4 years ago

Reply from Guardian Protection

Hi Russell,
Thank you for taking the time to review us. I am happy to hear that your experience with Guardian Protection has been a positive one.
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

check_circle

Verified Customer

star star star star star

Paulin

Everything is good. Access by the phone is very good. I always control of what is going on. I have security even if the wifi is not working. They came back after the first installation and finished the job and did it very well.

4 years ago

Reply from Guardian Protection

Hi Paulin,
Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! We appreciate it and want you to know that our 24-hour Five Diamond monitoring center is always on duty to respond to your system's emergency signals. Thank you for choosing Guardian Protection.
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

check_circle

Verified Customer

star star star star star

Mattew

The best thing about Guardian Protection is the reliability. They are good. I like the price and the convenience. They called me several times to make sure I was getting everything I needed. Everything is touch screen which is kind of cool.

4 years ago

Reply from Guardian Protection

Hi Mattew,
Thank you for letting us know that you have found our staff to be responsive and skilled and have had a good experience with Guardian's security equipment. We try to keep things high quality and affordable so that everyone can enjoy the best in professionally installed and monitored home security. Thank you for choosing Guardian Protection.
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

check_circle

Verified Customer

star star star star star

Marge

One morning I set off the alarm and they called me immediately. It is excellent. They are very attentive with notifications. The salesman did not pressure me at all and when there was a special offer, we took it. Everything is going very well.

4 years ago

Reply from Guardian Protection

Hi Marge,
I am happy to hear that you are feeling secure with your Guardian Protection smart home security system. Trust that our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Thank you for taking the time to review us.
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

check_circle

Verified Customer

star star star star star_border

Gary

They do the security at my office and I have been satisfied with them for twenty year so when I needed something for my home, I decided to go with them because I was familiar with them. It gives me peace of mind. There have been a couple of instances where the response was slow and I had to replace my smoke detector four times but that was not guardian’s fault, it was the poor design of the smoke detectors, which are the only ones compatible with the system.

4 years ago

Reply from Guardian Protection

Hi Gary,
Thank you for taking the time to review us. I want to thank you for being a long-time customer of Guardian Protection. It is an honor to be your security provider. I am happy to hear that your Guardian Protection security system is providing you with peace of mind. I am sorry that you have experienced some issues with your equipment. As always, the team of technical experts within our customer care division is here to help resolve any issues that you may encounter. Simply call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST. We greatly appreciate that you chose Guardian Protection and will strive to continue to deliver top-notch monitored security to you and your family.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 22nd, 2020

check_circle

Verified Customer

star star star star star

Lisa Cibolo, TX

Everything has been good so far. It’s really good. I love having the computer screen and having more control of what is going on. The gentleman that we have come out is really good. He has been very helpful. Any question I’ve had had been answered. They’re really knowledgeable.

4 years ago

Reply from Guardian Protection

Hi Lisa,
It's great to hear that you are enjoying the interactive benefits of your Guardian Protection smart home security system! There is so much peace of mind in knowing that you have more control over what's happening in your home. We will continue to strive to exceed your expectations.
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 5th, 2020

check_circle

Verified Customer

star star star star star

Anonymous Beaver Falls, PA

Several people in my family have guardian so we got it again, we had it thirty years ago. So far we are happy with it. Our sales person was excellent. The man who installed it was also very nice. The equipment is very modern and very good. I am glad I am with a company I can trust.

4 years ago

Reply from Guardian Protection

Hello,
It is extremely nice to hear from another Guardian Protection customer who appreciates our services as much today as they did 30 years ago. We truly appreciate your business and are honored that you have placed your trust in us. Indeed the equipment is very modern and our professional technicians continue to install with excellence. Take care and stay safe!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 4th, 2020

check_circle

Verified Customer

star star star star star

Anonymous Riverview, FL

There haven’t been any false alarms since the stuff has been installed. It’s reliable so I know the house is secure. With customer support, any questions, they answer right away and make sure we understand how everything works. It has put us at ease since we had a bad experience with another company.

4 years ago

Reply from Guardian Protection

Hi Anonymous,
I am glad that you are having a much better experience this time around, having chosen Guardian Protection as your smart home security provider. Our customer care specialists love what they do and they are happy to answer and assist with any questions that you may have. In addition, our 24-hour Five Diamond monitoring center never sleeps so that we can respond quickly to your emergencies. Life is better when it's safe.
Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 28th, 2020

check_circle

Verified Customer

star star star star star

Anne Grand Rapids, MI

I think it is a bit expensive compared to some other systems that friends and neighbors tell me about. Everything works well. They’re very nice. The gentleman that came to my house to set it up was very thorough and I appreciate that they called to check to make sure everything was working fine.

4 years ago

Reply from Guardian Protection

Hi Anne,
We appreciate your investment into security through Guardian Protection. Thank you for taking the time to review us. Professional installation by an expert is one aspect that sets us apart from other companies who may require you to do that on your own. I am glad to hear that our professional technician was very thorough. Our techs undergo rigorous training so that they can complete our smart home security installations and service appointments thoroughly and with a great deal of understanding for our clients' needs. Life is better when it's safe! Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 28th, 2020

check_circle

Verified Customer

star star star star star

Anonymous Philadelphia, PA

Everything functions properly. Customer service has gone above and beyond. One of the alerts was malfunctioning and it was fixed immediately. I wish I called sooner, but nobody likes calling support. They were really nice about it. I had ADT in the last house but based on how good Guardian is I wish I had Guardian.

4 years ago

Reply from Guardian Protection

Hello,
Thank you for taking the time to write about your positive experience with Guardian Protection and especially our customer care team. They love what they do and it shows in our customers' comments! At Guardian Protection we are big enough to deliver excellent protection and small enough to care. about every single customer. Please don't hesitate to call us at 1-800-PROTECT (800-776-8328) if you need anything. We are here for you!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 4th, 2020

check_circle

Verified Customer

star star star star star

Linda West Chester, OH

I think the price is too high and there are some options that I had in my old one that they don’t have that I preferred more but it is okay I feel more secure and all of our questions were answered and were taken care of right away.

4 years ago

check_circle

Verified Customer

star star star star star

Michael Youngstown, OH

Our family has been a customer for decades. I had a lot of issues getting the system set up but everything had worked out in the end and I’ve never had any issues with the hardware. I like that it is reliable. Everything always works.

4 years ago

Reply from Guardian Protection

Michael - Thank you for being a long time customer of Guardian Protection! Glad to hear we were able to solve those initial challenges. Stay Safe.
Kevin
Customer Satisfaction Advocate

Sep. 25th, 2020

check_circle

Verified Customer

star star star star star

Allison Delaware, OH

It has a lot of different features. It is up to date and easy to use. It seems to be a lot for my money. I think it is quality. I have good experiences calling in and getting set up. A technician came out and walked me through everything.

4 years ago

Reply from Guardian Protection

I am happy to hear that you are enjoying the ease of use of your Guardian Protection smart home security system and that the cost equaled a great value for you. We work hard to keep it affordable. The system offers great benefits in helping you to keep an eye on things when you are at home and when you are not. It's great to hear your installation was a good experience, too. Our professional techs undergo rigorous training so that they can complete service calls thoroughly and with a great deal of understanding for our clients' needs. Glad it all worked well! Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 28th, 2020

check_circle

Verified Customer

star star star star star

Karen D Riverview, FL

The agent who came to my place was very nice, accommodating and knowledgeable about the product, gave me all the contacts i needed. The IT staff who installed the system was nice and skilled on what he does and knowledgeable explaining the system.

4 years ago

Reply from Guardian Protection

Hi Karen,
I am pleased to hear that your sale and installation experiences were highly satisfactory.
Trust that our 24-hour monitoring center is here for you! Life is better when it's safe! Thank you for choosing Guardian Protection smart home security.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 2nd, 2020

check_circle

Verified Customer

star star star star star_border

Regina Melbourne, FL

My service technician, Garry, was fantastic. He installed it initially and was very pleasant and timely. He felt like protecting my home was as important as protecting his own home. They are responsive to your calls and your concerns and willing to send a representative out. We had ADT and we were extremely unhappy with it. I know with Guardian someone will actually call me if my alarm goes off, with ADT we just got a text.

4 years ago

Reply from Guardian Protection

Hi Regina, welcome, and thank you for choosing Guardian Protection! I am glad that our technician Garry treated your installation with such care and diligence -- we appreciate them for their expertise and commitment each and every day. You can place your trust in Guardian -- our 24-hour monitoring center never sleeps and responds quickly .
Have a great day,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 18th, 2020

check_circle

Verified Customer

star star star star star

Janice Milwaukee, WI

They have great service. One time my husband was trying to enter the home before he disarmed and it automatically went off and instantly phone me. There are great features. It has everything I needed for equipment. The keypad is easy to understand. I feel safe.

4 years ago

Reply from Guardian Protection

We are so happy you are enjoying your Guardian Protection service. Response speed is essential in any emergency; so we work hard to contact our customers as quickly as possible when the need arises. Thanks for being a Guardian customer.

Kevin
Customer Satisfaction Advocate

Aug. 24th, 2020

check_circle

Verified Customer

star star star star star

Leann Pittsburgh, PA

My neighbor had it and was happy with the service so I go it too. everything seems to work properly. I accidentally set off the alarm the other day and they called me right away. I like that I can do everything from my cell phone.

4 years ago

check_circle

Verified Customer

star star star star star

Robert Newport News, VA

There have been a few times when I made a mistake and it went off and I could not believe hoe fast the response time was. The system is state of the art and it is was a good price for a new system. It is easy to install and easy to monitor.

4 years ago

check_circle

Verified Customer

star star star star star

Debbie Plant City, FL

I am happy with the value of the equipment. It’s newer and updated equipment. Installation went smoothly. I like that I can leave the house and not have to worry about the alarm being on because I can cut in on and off with my phone.

4 years ago

check_circle

Verified Customer

star star star star star

Robin Delta, PA

The guy that sold it to me, I don’t remember his name, but I liked him. He was informative. I have gotten positive feedback from everyone. The panel is nice and easy to use, it’s not cumbersome at all. Every time I open the door, no matter the door, I know. I feel comfortable being in the house.

4 years ago

check_circle

Verified Customer

star star star star star

Gregory Canonsburg, PA

The technology seems to be very cutting edge, it is for my mother in law’s house, and it is pretty intuitive and easy for her to use. It’s effective. The people who installed it were really good and made sure she knew how to work it. They are responsive and the price is consistent with other companies.

4 years ago

Reply from Guardian Protection

Glad we are able to help protect your Mother-in-Law and her home! We continue to add new technology and features, but know it has to be easy and usable. Thank you for being a Guardian Protection customer.

Kevin
Customer Satisfaction Advocate

Aug. 24th, 2020

Guardian Protection Reviews