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Guardian Protection Reviews

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8.7

Overall Score

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Chew Upper Marlboro, MD

Higher rates than other security companies

6 years ago

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Reply from Guardian Protection

Hi, Guardian does attempt to stay competitive with our monthly pricing. We do find that with security you get what you pay for. Please give us a call or email if we can help you out with the pricing.

Feb. 5th, 2018

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Bill Greensburg, PA

Too expensive. Price is too high for the service they provide.

6 years ago

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Reply from Guardian Protection

Hi Bill,

Thank you for the feedback. We do attempt to stay competitive with our prices while the costs of providing award-winning security monitoring rise. Please give our customer care team a call if we can help or email .

Jan. 29th, 2018

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Carol Riggins Lewes, DE

I am being charged $29.99 per month for an antquated system.

6 years ago

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Reply from Guardian Protection

Hi Carol,

Thank you for taking the time to leave feedback. We would love to work with you to upgrade your system, I will have my system enhancements team give you a call.

Jan. 29th, 2018

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Jim Bethel Park, PA

Terrible customer service, over charged with the service we did not ordered

6 years ago

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Reply from Guardian Protection

Hi Jim,

I'm sorry to hear you are not satisfied. I would like to look into your concerns if you could please message me back or email . Thank you

Jan. 15th, 2018

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Everyone I spoke to in the lady3 months Middletown, DE

Very Very poor service from tech to customer service and supervisor

6 years ago

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Mark Carr Forest Grove, OR

Absolute worst system installation, terrible customer service.

7 years ago

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star star star star star

Shannon Adair Indianapolis, IN

Great customer service, would highly recommend!

1 year ago

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Reply from Guardian Protection

Hi Shannon,
Happy to hear that our customer care representatives provided five-star service. The team consists of our own, in-house, U.S.-based employees. They train hard and love what they do. Glad that it shows. Thanks for choosing Guardian, Shannon! Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 6th, 2023

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star star star star star

Jim Anglin Fairfield, OH

Excellent customer service support and installation.

2 years ago

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Reply from Guardian Protection

Hi Jim,
Thank you for choosing Guardian Protection for your new home. We are honored to be your partner in security and home technology. Our team loves what they do every day and it is great to hear that their passion shows in the service that was recently provided to you by our professional technicians and customer care specialist. I will be sure and pass along your comment to their supervisors. Have a great day!
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 3rd, 2022

star star star star star

Jason Lloyd Philadelphia, PA

Great, friendly and informative while completing repairs.

2 years ago

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Reply from Guardian Protection

Hi Jason,
Happy to hear that our professional technician was friendly and informative while providing service at your business location last week. Our techs love what they do and strive to deliver a great experience to you, our valued customer. We understand the importance of keeping businesses secure and thriving in the communities we serve. Thank you for placing your confidence in Guardian!
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate

May. 23rd, 2022

star star star star star

K Price Arlington, VA

Amazing customer service and very friendly technician!!

3 years ago

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Reply from Guardian Protection

Hi K Price,
I am glad to know that our Care team and professional Technician were amazing and friendly. They love what they do and it shows! Your satisfaction is important to us, K. Thanks for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 22nd, 2021

star star star star star

Justin Harleysville, PA

Great install experience. Betsy was amazing. 10/10

3 years ago

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Reply from Guardian Protection

Hi Justin,
Thanks for the kudos for our professional technician. She's a favorite of many of our customers and I'm glad you were able to experience her installation work. Thank you for taking the time to share your thoughts. I will be sure and share with her supervisor. Thanks too, for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 3rd, 2021

star star star star star_border

Reggie Scott Silver Spring, MD

Did not bring all the parts...no thermostat, no kiwiset door lock.

4 years ago

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Reply from Guardian Protection

Hi Reggie,
Thank you for reaching out with your comments. I would like to look into this for you. Can you please email your account information (premises address and phone number) to wecare@guardianprotection.com so that I can research your account.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 20th, 2020

star star star star star

DeAndria Savage Washington, DC

Quick and efficient! Tech was well informed and polite.

4 years ago

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Reply from Guardian Protection

Hi DeAndria,
Thanks so much for taking the time to share 5-star feedback for your tech! Guardian Protection is proud to help protect your world every day.

Jul. 9th, 2020

star star star star star

Robert Harper

GP has proving to be very efficient up to this point.

4 years ago

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Reply from Guardian Protection

Hi Robert,
Thank you for being a 5-star customer! We appreciate your feedback and continued business very much.

Jul. 8th, 2020

star star star star star

Narciso Martinez San Antonio, TX

Excellent service from beginning to end of installation

4 years ago

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Reply from Guardian Protection

Hi Narciso,
Thank you for taking the time to share a 5-star review. Guardian Protection is dedicated to helping to protect your world with smart home security!

Jun. 19th, 2020

star star star star star

Orlando Zabala Elkridge, MD

Positive experience. Reliable and easy to use.

4 years ago

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Reply from Guardian Protection

Hi Orlando,
Thank you for taking the time to share a positive customer experience! Guardian Protection is proud to provide you reliable security services and peace of mind.

May. 15th, 2020

star star star star star

Cierra Michelle Waldorf, MD

Professional, on time and courteous. Very knowledgeable

4 years ago

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Reply from Guardian Protection

Hi Cierra,
Thanks so much for taking the time to share 5-star customer feedback, we appreciate your continued business very much.

May. 8th, 2020

star star star star star

Michael Giamboy III Vineland, NJ

Technician was awesome, helpful and her respectful

4 years ago

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Reply from Guardian Protection

Hi Michael,
Thank you for taking the time to share 5-star customer feedback! It's great to hear your tech was helpful during the visit and we hope the security system brings you peace of mind.

Apr. 6th, 2020

star star star star star

Davie Huddleston Pittsburgh, PA

Fast service and the technician was excellent.

4 years ago

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Reply from Guardian Protection

Hi Davie,
Thank you for taking the time to share 5-star feedback for your tech! Guardian Protection is dedicated to helping to protect what matters most to you every day.

Apr. 6th, 2020

star star star star star

Gaby Patlan San Antonio, TX

Very professional and knowledgeable employees.

4 years ago

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Reply from Guardian Protection

Hi Gaby,
Thank you for being a 5-star customer! Guardian Protection is dedicated to helping to protect what matters most to you every day.

Mar. 30th, 2020

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Bennet Lombardi Austin, TX

Terrible experience. Over priced and didn’t work. Installer came in and was coughing everywhere too. We had to sanitize the whole place.

4 years ago

star star star star star

John Buxton New Market, MD

Awesome great tech told us everything we needed to know

4 years ago

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Reply from Guardian Protection

Hi John, thank you for setting up your Guardian Protection home security in your new location! I will be sure to share your accolades with Jeff and his supervisors. We appreciate your continued business.

Mar. 26th, 2020

star star star star star

Dee Riverview, FL

The devices are user friendly and easy to operate

4 years ago

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Reply from Guardian Protection

Hi Dee,
thank you for taking the time to share 5-star customer feedback! We are happy to hear the system has proved user friendly and we look forward to providing you additional peace of mind each day.

Mar. 26th, 2020

star star star star star

Stephen Reilly Ocean City, MD

Excellent customer service, knowledgeable and on time.

4 years ago

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Reply from Guardian Protection

Hi Stephen,
Thank you for taking the time to share 5-star customer feedback! We love to hear from our customers and we thank you for your continued business.

Mar. 24th, 2020

star star star star star

Chantel Dickey Hamilton, OH

The prompt and friendly response and service!

4 years ago

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Reply from Guardian Protection

Hi Chantel,
Thank you for being a valued member of the Guardian Protection family. We will work 24 hours a day to bring you the award-winning security monitoring you deserve.

Mar. 20th, 2020

star star star star star

Harry L Day Meadville, PA

Always there when I need them! Very friendly people!

4 years ago

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Reply from Guardian Protection

Hi Harry,

Thank you for being a 5-star customer! It's wonderful to hear our customer care has been helpful when needed. Guardian Protection will work hard to bring you peace of mind every day.

Jan. 28th, 2020

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ARCHER CAMALIER

I should have put no star, no one contacted me! Very disappointed, heard good things about Guardian! No one will hear that from me!!!!

5 years ago

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Reply from Guardian Protection

Hello,

Our system is showing that our automatic dialer tried to reach you twice in the same day and both calls were hang ups. We would love to hear more about your experience if there was an issue with the auto-dialer please email us at Thank you

Nov. 4th, 2019

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Kristal M Upper Marlboro, MD

The technician, Tron, was very thorough and helpful.

5 years ago

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Reply from Guardian Protection

Hi Kristal,

Thank you for taking the time to leave 5 star customer feedback for Tron. Guardian Protection is honored to help protect your world with professional security monitoring.

Jul. 24th, 2019

star star star star star

Jeff price Euclid, OH

Ted was outstanding and very knowledge able

5 years ago

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Reply from Guardian Protection

Thank you Jeff for reviewing your recent service experience! We appreciate your business and 5 star feedback.

Jan. 25th, 2019

star star star star star

Sandy Valrico, FL

Jerome is the most professional individual evee

5 years ago

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Reply from Guardian Protection

Hello Sandy,

Thank you for sharing 5 star feedback! We are proud to be your home security provider of choice.

Jan. 17th, 2019

star star star star star

Be safe! Use Guardian!

Experience has been great! Prompt when an issue arises!

5 years ago

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Reply from Guardian Protection

Hello,

Thank you for sharing a 5 star review! Guardian Protection is honored to be your home security provider and provide you with peace of mind every day.

Dec. 27th, 2018

star star star star star

Kathy

No problems, very reliable, trustworthy service.

5 years ago

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Reply from Guardian Protection

Hi Kathy,

Thank you for being a 5 star customer! We appreciate your feedback and business.

Dec. 27th, 2018

star star star star star

Richard Mauer

Prompt responses. Helpful on the phone. Reasonable cost.

5 years ago

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Reply from Guardian Protection

Hi Richard,

Thank you for taking the time to review your customer experience with Guardian Protection! It's great to hear the representatives have been helpful and you are seeing the value in professionally monitored home security services.

Dec. 27th, 2018

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Roxanne Kuczborski

I don't like that I am locked into a 5 year contract. I signed the contract at a vulnerable time.

5 years ago

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Reply from Guardian Protection

Hello Roxanne,

Thank you for taking the time to leave feedback for Guardian Protection! I'm sorry to hear you are unhappy with the agreement, if we can do anything to help you get more use out of your security system please let us know.

Dec. 27th, 2018

star star star star star

Chip

Never disappointed with the level of service.

5 years ago

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Reply from Guardian Protection

Hi Chip,

Thank you for being a 5 star customer! Our goal at Guardian Protection is to provide you with peace of mind every day.

Dec. 27th, 2018

star star star star star

Matthew Van Note

They have been great. Very responsive in every instance.

5 years ago

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Reply from Guardian Protection

Hi Matthew,

Thank you for taking the time to leave feedback on your customer experience! We are proud to be your home security provider of choice and help protect what matters most.

Dec. 27th, 2018

star star star star star

James G.

very good the service is very good thats it

5 years ago

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Reply from Guardian Protection

Hi James,

Thank you for being a part of the Guardian Protection family! We appreciate your feedback and business.

Dec. 27th, 2018

star star star star star

Patricia Elliott

Great experience. Great product and customer service

5 years ago

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Reply from Guardian Protection

Hello Patricia,

Thank you for reviewing your customer experience with Guardian Protection. We hope the security system brings you peace of mind every day.

Dec. 27th, 2018

star star star star star_border

Mostly Satisfied homeowner

good, consistent service, would look to see more tech products

5 years ago

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Reply from Guardian Protection

Hello,

Thank you for taking the time to share your experience with Guardian Protection. We are always on the lookout for the most advanced and user friendly security options for our consumers!

Dec. 27th, 2018

star star star star star

Nancy

I like their quick response when an alarm goes off

5 years ago

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Reply from Guardian Protection

Hi Nancy,

Thank you for being a part of the Guardian Protection family! We appreciate your feedback and business. Guardian will be here around the clock to provide you with peace of mind.

Dec. 27th, 2018

star star star star star

Kevin Anderson

Very good system, and great service and respond

5 years ago

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Reply from Guardian Protection

Hi Kevin,

Thank you for taking the time to leave feedback for Guardian Protection! We are dedicated to helping to protect what matters most to you.

Dec. 27th, 2018

star star star star star_border

Denise

Service is good. Monthly fee is a little high for seniors on fixed incomes.

5 years ago

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Reply from Guardian Protection

Hi Denise,

Thank you for being a part of the Guardian Protection family! We hope you find value in the security services and please let us know if we can ever help further.

Dec. 27th, 2018

star star star star star_border

Josh Burgess Pleasant Grove, UT

Kind employees. Came and offered great deal. We’re a pleasure to work with

6 years ago

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Reply from Guardian Protection

Hi Josh,

Thank you for the excellent feedback on your experience with Guardian Protection. We are here around the clock when you need us the most.

Aug. 21st, 2018

star star star star star

Elma Aguirre Rodriguz Austin, TX

Chuck N was prompt and professional.

6 years ago

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Reply from Guardian Protection

Thank you for sharing your service visit experience, Elma! At Guardian Protection, our customer's safety is always top priority.

Aug. 14th, 2018

star star star star star

Rita Cortese Clarksboro, NJ

Patrick M was very nice and fixed everything I needed.

6 years ago

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Reply from Guardian Protection

Thank you for sharing your service experience on Best Company, Rita! We are proud to be your home security provider and hope the system brings you peace of mind every day.

Jul. 2nd, 2018

star star star star star

Mary Guessford Clayton, DE

Mike A was prompt , professional and had the part on hand.

6 years ago

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Reply from Guardian Protection

Hi Mary, thank you for the feedback on your service visit. I'm so glad to hear everything went smoothly for you!

Mar. 19th, 2018

star star star star star

Ron Coopersmith Springboro, OH

Excellent work and knowledgeable installers.

6 years ago

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Reply from Guardian Protection

Hi Ron, thank you for the customer testimonial. Welcome to the Guardian family!

Mar. 6th, 2018

star star star star star

P A Forbess Plano, TX

Customer service is wonderful - so easy to work with.

6 years ago

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Reply from Guardian Protection

Thank you for the review of your services with Guardian! Customer satisfaction is always a top priority and we hope you have a safe day.

Mar. 1st, 2018

star star star star star

Leontyne Barnegat, NJ

Allan M. was prompt, courteous and proficient. Thank you.

6 years ago

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Reply from Guardian Protection

Hi Leontyne, thank you for reviewing your service visit experience! I will make sure Allan is made aware of your accolade. Have a great day!

Feb. 23rd, 2018

star star star star star

Brian Mason, OH

Their people are very knowledgeable and helpful.

6 years ago

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Reply from Guardian Protection

Hi Brian, thank you for the customer testimonial. We are here to answer any questions you may have, 7 days a week!

Jan. 31st, 2018