Guardian Protection Logo

Guardian Protection Reviews

star star star star star_half

8.7

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star star

Phillip C. Moore Philadelphia, PA

After meeting with sales rep, satisfied with installation techs' work attitude and necessary clean-up as needed.

6 years ago

star star star star star_border

Cody C. New Orleans, LA

Installation for our system was extremely quick, and all of the employees have been knowledgeable and open to answering any of our questions.

7 years ago

star star_border star_border star_border star_border

Miles

Installed in Feb and the system has not worked as advertised yet. I have cancelled my monthly payment and they want to send to collections and I will fight. System shows fault daily tech has been to house multiple times. The service and product are not good. I think the ranking for this company is too high!

7 years ago

check_circle

Review Source

star star_border star_border star_border star_border

Carlos Eufemia

This company has shaddy busyness practices. They didnt mention the contract length (5 five years) nor the fact that I would have to pay thousands to get out of it before the end. If you need to reset passwords it will be a nightmare. Stay away from this company . The new reset passwords will not work and your account will be blocked. Imagine that in an emergency situation.

1 year ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Carlos,
I’m sorry that you feel frustrated with this situation. We take your concerns seriously because customer satisfaction is very important to Guardian. The master password is used to verify your identity when an alarm is triggered or when speaking to Guardian Protection. It also gives you authority to make changes on your account. The password is a precious piece of information so when changes are requested we follow protocols for your own safety and to protect your security. With regard to the security agreement which you signed, Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, and the costs of such hardware are recouped by the provider over the initial contract period. This is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms, and obligations of each party.
SIncerely,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 30th, 2023

check_circle

Review Source

star star star star star

Johnny Sigmon Cumberland, MD

Thanks Guardian protection for making me feel good that my parents are safe with you guys keep up the good work and keep making people feel safe.

1 year ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Johnny,
Thanks for taking the time to review us. We appreciate it. Our teams love what they do and we couldn't be happier that that you noticed! Guardian's monitoring center never sleeps so that you and your family can enjoy 24-hour peace of mind. We are here for you! Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 8th, 2023

check_circle

Review Source

star star star star star

Tara Gillispie Philadelphia, PA

Guardian protection was my first home security company at my place of business. The customer service was amazing. I love the low prices they offer.

2 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Tara,
Our customer care team is comprised 100% of Guardian's own dedicated, U.S.-based employees. They love assisting customers and have a true passion for what they do. Happy to hear that you found the Guardian Protection experience five-star worthy and our prices affordable.
Have a great day,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 28th, 2022

check_circle

Review Source

star star star star star

KUNDAN KUMAR Patna, BR

I like Guardian Excellent Protection level and user friendly I don't dislike yet any thing only suggest to maintain it's quality

2 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Kundan,
Thank you for taking the time to provide your feedback. We are honored to receive your five star rating and will continue to strive to deliver outstanding service to you. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jun. 30th, 2022

check_circle

Review Source

star star star star star_border

Mario Martin Houston, TX

Customer Review Video

2 years ago Edited June 1, 2022

Guardian Protection Logo

Reply from Guardian Protection

Hi Mario,
So happy to hear that we met your expectations. A home security system is an important purchase -- one that you will rely on for years for added safety and peace of mind. Thank you for choosing Guardian Protection. We are here for you! If there is anything that you need, please give us a call at 1-800-PROTECT (800-776-8328).
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 14th, 2022

check_circle

Review Source

star star star star_border star_border

Ron Durfey Pleasant Grove, UT

Very happy with Guardian. They also provide my service for pest control. Happy with this home security system and they very quick to call and inquire of security issues/questions.

6 years ago Edited September 14, 2021

Guardian Protection Logo

Reply from Guardian Protection

Hi Ron,

Thank you for the customer care feedback. Please give us a call anytime we can be of further assistance.

Aug. 27th, 2018

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Samarys Ortiz Fayetteville, NC

The sensors don't sync, I've had opened the door and the alarm didn't go off nor it asked me for the code.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Samarys,
I am sorry for the difficulty. I have located your account and have escalated your issue to our supervisor. Please expect a callback within 24 to 48 hours.
Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 31st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Yngrid Nieves San Antonio, FL

I always have issues with the camera, the website barely works

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Yngrid,
I am sorry for the frustration. I would like to get you some assistance. Can you please send me your account information (Name, Premises Address, Phone Number) so that I can locate your account. Please send the information to wecare@guardianprotection.com. Thank you and I look forward to hearing from you.

Aug. 31st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Bobby Woods Converse, TX

It's limited to what types of other smart devices that are compatible.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Bobby,
Thanks for taking the time to connect with us. We appreciate that you have chosen Guardian Protection as your security provider and will continue to strive to bring you peace of mind and outstanding customer care. Guardian smart home systems can include devices such as smart lighting modules, smart garage door openers, smart door locks, and cameras. If you would like to get more information about this please give us a call at 1-800-PROTECT (800-776-8328).
Thanks for choosing Guardian. Life is better when it's safe!
Mary Lyn M.
Customer Satisfaction Advocate

Aug. 31st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Daniel

0

3 years ago Edited January 10, 2024

Guardian Protection Logo

Reply from Guardian Protection

Hi Daniel,
Thanks for taking the time to connect with us. We're happy to know that your Guardian smart home security system is delivering peace of mind and convenience. Regarding any issues - minor or otherwise - we're here to help. Please give us a call and our Care team will be happy to walk through it and troubleshoot it with you. You can reach them at 1-800-PROTECT (800-776-8328) from 7:30 a.m. to 9 p.m. EST Monday through Friday and from 8 a.m. to 7:30 p.m. EST Friday and Saturday. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Anonymous San Antonio, FL

It is convenient to use. Customer service has been fine.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hello,
I am happy to hear your experience with Guardian Protection has been a positive one. Thank you for being a customer.
Amy,
Customer Satisfaction Advocate

Aug. 18th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Patty Pereira Columbia, MD

I was under the impression that I would have outside security camera

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Patty,
I have located your account and can see that our professional technician was at your home and provided installation of your system on May 25. If you would like to add a camera to your system or if you have questions or issues that were not discussed during your installation, please give us a call at 1-800-PROTECT (800-776-8328). We are here to help every day from 7 a.m. to 11 p.m. EST.
Thank you.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 6th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

John Nedd Middletown, DE

New account! Need more time to evaluate their service...

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi John,
Thanks so much. We will continue to strive to delight. We appreciate that you chose Guardian to be your security partner. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 30th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Jesse L. Gates Windsor Mill, MD

There app sucks for almost 10 days I can not review the stupid app. It just don't work it sucks

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Jesse,
I am sorry for the difficulty. I have located your account and see that you have been in touch with our Technical Care team and that they have a service call scheduled for our technician to come to your home to resolve on July 12. Thank you for your patience and if there is anything else that I can assist you with please don't hesitate to mail me at wecare@guardianprotection.com. You can also reach our Care team at 1-800-PROTECT (800-776-8328) every day from 7 a.m. to 11 p.m. EST.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 6th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Kevin Selbyville, DE

Monthly fee too high for on-going monitoring services

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Kevin,
I am sorry that you think our monitoring fee is too high. Your safety is important to us. We work hard to keep our prices as affordable as possible without sacrificing reliability and quality. Our U.L.-certified, Five Diamond monitoring centers never sleep so that our customers can have peace of mind always.
We are happy to answer any questions that you may have. Simply call us at 1-800-PROTECT (800-776-8328). Our customer care specialists are available Sunday through Saturday from 7 a.m. to 11 p.m. EST. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 20th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Chester Cedar Creek, TX

I have had some issues with the system and the support.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Chester,
Thank you for taking the time to connect with us. Our Care team would be happy to assist you by phone with any and all issues related to your system and supporting you in using it or answering any questions. They love what they do and they are here for you! Please give us a call at 1-800-PROTECT (800-776-8328) anytime between 7 a.m. and 11 p.m. EST, Sunday through Saturday. Or, if you would prefer, you can email your account information (full name, premises address, phone number) to wecare@guardianprotection.com and I will have a member of our team reach out to you. We look forward to hearing from you and assisting you. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Veronica Upper Marlboro, MD

I don't know how to use it completely.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Veronica,
Thank you for taking the time to connect with us. Our Care team would be happy to assist you by phone in teaching you how to use your system more completely. They love what they do and they are here for you! Please give us a call at 1-800-PROTECT (800-776-8328) anytime between 7 a.m. and 11 p.m. EST, Sunday through Saturday. Or, if you would prefer, you can email your account information (full name, premises address, phone number) to wecare@guardianprotection.com and I will have a member of our team reach out to you. We look forward to hearing from you and assisting you. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Earl Carmel, IN

Customer service has been very timely to respond to our requests.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Earl,
I am happy to know that you have found our customer care team to be timely in responding to your requests. This team undergoes many hours of training in order to provide valued customers such as yourself with a great experience and quick resolution to questions. They are 100% dedicated to your safety. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 16th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Courtney Conley Westerville, OH

Every time I set my alarm to away, the alarm sounds off

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Courtney,
I am sorry for the frustration. Please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com and I will escalate to our supervisor so that we can get you assistance with this issue.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Bobby Christopher Aubrey, TX

The door bell camera picks up every car that passes the house

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Bobby,
I am sorry for the frustration. I have located your account and can see that you purchased your security system through one of our trusted authorized dealers. I have escalated your issue to our our supervisor. You will be hearing from us within 24 to 48 hours.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Ellen Kearney Rolesville, NC

Still having issues with my front door locking properly

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Ellen,
I apologize for the difficulty. Please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com and I will escalate to our supervisor so that we can get you assistance with this issue.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Mark Belmont, OH

My Guardian Protection system is reliable.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Thanks for the feedback Mark. The entire Guardian team is working hard to make our systems as reliable as possible. Thanks for being a customer!

Kevin
Customer Satisfaction Advocate

Mar. 15th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Lisa Cleveland, OH

Had problems with system within 2 weeks of service.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Lisa,
I am sorry that you experienced difficulties soon after your installation. If they have not yet been resolved, can you please email your account information (full name, premises address, phone number) along with the type of problems that you are having to we care@guardianprotection.com so that I can research your account and escalate this to our supervisor for you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Helen Valencia, PA

I don't like all the emails; I know when I turn the system on and off.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Helen,
I apologize for the frustration. I can get you assistance with this to reduce the number of emails, no problem! Please email your account info (,name. premises address and phone number) to wecare@guardianprotection.com, and I will have a member of our care team give you a call. Or, if you prefer, you can call us at 1-800-PROTECT (800-776-8328) for immediate assistance. I appreciate your taking the time to give us your comments so that we can improve your experience.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Tapan Patel North Royalton, OH

It’s good. They are on it when you need help

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Tapan,
So happy to know that you have found us to be super responsive to your needs. We are here to serve you! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Jim V Apex, NC

very thorough, great equipment and knowledgable installers

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Jim,
It's great to hear that you have found the Guardian professional team to be thorough and knowledgeable! I am happy to know that you are finding the equipment in your Guardian system to be of great quality in covering your security needs. Thank you for choosing Guardian. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 3rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Henry Melissa, TX

Very easy to comprehend and use and 5 experience thus far.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Henry,
The beauty of a Guardian system is that it offers smart technology that's really easy to use. What a great way to have security and peace of mind. I am happy to know that you are enjoying the benefits. Thank you for taking the time to review us!
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 3rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Raquelle Alexander Parrish, FL

Great customer service. I have had no issues.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Raquelle,
It's great to know that you have enjoyed the quality of our customer service and our friendly, knowledgeable staff . Our Care Specialists undergo many hours of training and love what they do. So glad it shows! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Jeanette Lipinski Chicago, IL

Customer service is excellent, Trustworthy very good.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Jeanette,
I am happy to know that you are finding our customer service to be excellent. Our Care Specialists love what they do, and are employed by and work only for Guardian Protection. They are dedicated solely to the life safety needs of you, our valued customer. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Brian Nashville, IN

Their system is very easy to use.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Brian,
I am happy to know that you are finding your Guardian Protection smart home security system easy to use and that we are delivering to your satisfaction. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Sherri Robinson-Miller Pottstown, PA

Our technician was patient and followed covid policies

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Sherri, so glad to hear your installation was safe and smooth! Thank you for choosing Guardian Protection, and stay safe! Caroline, Customer Satisfaction Advocate

Jan. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Adam Mcmonagle

Installer came after hours, system is not really compatible with house, not impressed with features

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Adam,
I am sorry for your frustration. I have escalated your concerns to our supervisor and you will be hearing from someone within seven business days.
Thank you,
Mary Lynn

Dec. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Kan

Rescheduling and cancelling appointment Not completing one one appointment

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Kan,
I am sorry for the difficulty. Thank you for reaching out to let us know. Kindly email your account information (name, premises address, phone number) to wecare@guardianprotection.com so that I can research your account and get you some assistance with this.
Thank you very much,
Mary Lynn M. Customer Satisfaction Advocate

Dec. 9th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

JSF

System not reliable. Delayed (even though have strong WiFi signal)

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi JSF,
I am sorry to hear that you believe your system is not reliable. Our goal is that each and every customer enjoy a great degree of reliability with their home security system and I would like to think that we can establish that for you as well. Kindly email your account information (name, premises address, phone number) to wecare@guardianprotection.com so that I can get you some assistance with this.
Thank you very much,
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 9th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Virendra Silva

I got the system installed at the end of the month and had to pay for the whole month plus more.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Virendra,
Thank you for reaching out. I have researched your account and have been in contact with our customer care team. Your system was installed on October 26. You were billed on a pro-rated basis, only for the days from the date of your system installation through the end of the month and not for the whole month. You were also billed for the month of November for the services you received in November. In summary, your first Guardian bill was for a total of six days in October plus 30 days in November. Each of your following bills will be for one month of monitoring service. If you have additional questions, please don’t hesitate to call us at 1-800-PROTECT (800-776-8328) or email us at wecare@guardianprotection.com.
Take care and thank you for choosing Guardian Protection! Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 2nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Cliff.

Good people. Good service. Reasonable price.

3 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Cliff,
I am happy to hear that your experience with Guardian has been a positive one. The system offers great benefits in helping you to keep an eye on things when you are at home and when you are not. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Nov. 24th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Ashley

I like the service but the monthly fee is much higher than comparable services

4 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Ashley,
I am happy to hear that you are enjoying the benefits of your 24-hour monitored Guardian Protection smart home security system. We strive to combine high quality service and state of the art security technology with a price that is as affordable as possible. I appreciate that you took the time to connect with us. Our customers' comments are important in helping us to improve every day. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 10th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Kelley

the company is great customer service is excellent

4 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Kelley,
I am happy to hear that you found our team to be five-star in delivering great customer service. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 26th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Evelyn

Because is not a very good service, paying service for something that is not worth it.

4 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Evelyn,
I am sorry for your frustration. I would like to help you get more benefits from your Guardian Protection security system so that it can deliver the most in value to you and your family. Please email your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that I can escalate to a supervisor. Or, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care and technical team will be happy to assist you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 19th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

George Lett

Slow technical support. Over two weeks for a tech to come to the house.

4 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi George,
I apologize for the delay. We have experienced some backlog due to the pandemic . I have researched your account and see that we completed the service visit to your home on September 22. I trust that everything is working well. However, if you need additional assistance, please don't hesitate to email me at wecare@guardianprotection.com so that I can escalate to a supervisor. Or, feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our team will be happy to assist you.
Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 19th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Jamal & Paula

Equipment seems to hold up. It is stable. It is going well.

4 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Jamal and Paula, thank you for sharing your experience. Enjoy your system, and thank you for choosing Guardian!  Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Quentin

The doorbell camera is not working properly and they haven’t resolved it.

4 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Quentin,
I am sorry for your frustration. We'd like to resolve any issues with your doorbell camera. Can you please email your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that I can escalate to a supervisor.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 6th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Anonymous

Guardian protection’s system is easy to use, that is the best thing about it.

4 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Anonymous,
So glad to hear that you are finding your Guardian Protection smart home security system easy to use. We are here if you need us. If you have any questions please don't hesitate to call us. Our monitoring center is staffed and responds to your system's signals 24 hours a day. Just so you have it for reference, if you need to speak to a customer care specialist about a question, you can reach them at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you.
Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 6th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Brenda Taucher

They still need to install more equipment (cameras).

4 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Brenda,
I would be happy to let our customer care team know about this for you. Can you please email the full name, premises address and phone number on your account to wecare@guardianprotection.com so that I can have someone reach out to you. You can also reach us at 1-800-PROTECT (800-776-8328), Sunday through Saturday from 7 a.m. to 11 p.m. EST.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Dora

Whenever I need them, they are always there for me.

4 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Dora,
Thank you for taking the time to review us. As your smart home security provider, our number one job is being there when you need us most. from your review it sounds as though we are doing our job and that makes us feel great! We will continue to be here for you and I want to thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Broadus Z. Atkins Greensboro, NC

Poor customer service right out of the gate. Major, major regrets about going with this company.

4 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Mr. Atkins,
I apologize for your frustration. I can see that our professional technician installed your system August 7 but was unable to finish it due to internet service/wi-fi not being available. I can see that we were to return in early September after you notified us that your internet service was available but that due to a scheduling error the return trip did not take place. Please accept my deepest apology for this. I see that our tech is scheduled to be at your home on September 19. I greatly appreciate your patience and believe that once everything has been completed that you will find great benefit and peace of mind with your Guardian Protection smart home system.
Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 9th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Joshua Burleson, TX

They have the best price and I like their doorbell camera.

4 years ago

Guardian Protection Logo

Reply from Guardian Protection

Hi Joshua,
I am glad that you are enjoying the video doorbell camera that is part of your Guardian Protection smart home security system. We do our best to offer great value while keeping things affordable. I am glad that you have found that with Guardian. Life is better when it's safe.
Thank you for choosing us!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 10th, 2020