Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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Preston Frederick, MD

Very pleasant they took there time to answer questions

6 years ago

Reply from Guardian Protection

Hi Preston, thank you for taking the time to leave a review with Best Company. We hope the professionally monitored security system brings your family peace of mind.

Jul. 31st, 2018

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Verified Customer

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Ta'Nika Lovett Oswego, IL

Great experince... Super fast Response time

6 years ago

Reply from Guardian Protection

Hi Ta'Nika, thank you for choosing Guardian Protection for your home security needs. We are proud to help protect what matters most with a less than 30 second response time average on emergency alarms.

Jul. 18th, 2018

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Verified Customer

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Thomas Fornataro New Kensington, PA

They were able to adjust appointments to fit our needs.

6 years ago

Reply from Guardian Protection

Hello Thomas, thank you for including Guardian Protection in your new home build! I'm happy to hear the staff has been helpful and responsive when needed. Have a safe day!

Jul. 11th, 2018

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Verified Customer

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Tracy Hanks Dumfries, VA

My building has this security system. Poor customer service, but system is efficient.

6 years ago

Reply from Guardian Protection

Hi Tracy, thank you for taking the time to review your services with Guardian Protection. I'm sorry to hear you are not satisfied with our customer care team. Please message back here if we can assist any further. Our goal is to delight each client on each and every interaction.

Jul. 11th, 2018

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Verified Customer

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Holliday Taretha Kansas City, KS

It's not working right now. I packed it up in my box, I want my money back on my card because my alarm is not working.

6 years ago

Reply from Guardian Protection

Hello,

I'm so sorry to hear you are having troubles with the services. I would like to look into this issue for you and make sure you enjoy the peace of mind a monitored security system brings. Please private message your address of services or email .

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jul. 11th, 2018

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Verified Customer

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Archana Chaudhary

They are very prompt and the system is very easy to use.

6 years ago

Reply from Guardian Protection

Hello, thank you for being part of the Guardian family! We are proud to help protect what you value most every day.

Jul. 10th, 2018

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Verified Customer

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Joey

The product works well and the customer service is excellent.

6 years ago

Reply from Guardian Protection

Hi Joey, thank you for the great customer testimonial. At Guardian Protection, your safety and peace of mind is always a top priority.

Jun. 19th, 2018

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Verified Customer

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Julianna Shrewsbury, PA

Great customer service and a good product

6 years ago

Reply from Guardian Protection

Hi Julianna, thank you for the 5 stars, we think you are a 5 star customer as well! Have a great day

Jun. 8th, 2018

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Verified Customer

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smitten Owings Mills, MD

A little problem with installation, had to have service tech reinstall a sensor!

6 years ago

Reply from Guardian Protection

Hello, thank you for taking the time to leave feedback regarding your installation. We want to make sure you are 100% satisfied with your security system so please let me know here if you are still experiencing any issues, we are happy to help!

Jun. 8th, 2018

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Verified Customer

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Gerri Upper Marlboro, MD

The security system is well protective me

6 years ago

Reply from Guardian Protection

Hi Gerri, thank you for being a Guardian Protection customer. We hope the security system provides you the peace of mind you deserve.

Jun. 8th, 2018

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Verified Customer

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Javier Munoz San Marcos, TX

They're pretty prompt and I'm pretty pleased with them.

6 years ago

Reply from Guardian Protection

Hi Javier, thank you for the review of your services with Guardian on Best Company! We appreciate the feedback and hope the monitored security system brings you peace of mind.

May. 21st, 2018

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Verified Customer

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Shaun Lemmon Apex, NC

The installers need to pay more attention on what is requested by the customer.

6 years ago

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Verified Customer

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Kevin Devogel Baltimore, MD

The salesman I met with made a good pitch to me.

6 years ago

Reply from Guardian Protection

Hi Kevin, thanks so much for reviewing your sales experience with Guardian Protection. Please let us know if we can help answer any questions!

May. 21st, 2018

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Verified Customer

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anonymous

Customer service is professional and courteous.

6 years ago

Reply from Guardian Protection

Hi, thank you for taking the time to leave Guardian Protection a review on Best Company! Have a safe day.

Apr. 30th, 2018

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Verified Customer

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Terry

Easy to deal with..simple system to operate.

6 years ago

Reply from Guardian Protection

Hi Terry, thank you for taking the time to leave us a review. We appreciate the feedback and are happy to hear you find the system user friendly.

Apr. 30th, 2018

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Verified Customer

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Harry L. Latta Waterford, PA

Dependable monitoring service. Good customer service.

6 years ago

Reply from Guardian Protection

Hi Harry, thank you for the feedback on your experience with Guardian Protection! Our goal is to delight each customer on every interaction and provide you with peace of mind.

Apr. 16th, 2018

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Verified Customer

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Issiah Indianapolis, IN

Good quality for a very reasonable price.

6 years ago

Reply from Guardian Protection

Hi Issiah, thank you for taking the time to write Guardian Protection a review. We appreciate your business and are so glad the system has been valuable to you.

Apr. 9th, 2018

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Verified Customer

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Lamont West McKees Rocks, PA

The equipment and everything came with the house. Everything works.

6 years ago

Reply from Guardian Protection

Hi Lamont, thank you for the review of your services! I'm glad to hear everything is working out well for you. Please let us know if you ever have questions, happy to help!

Apr. 6th, 2018

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Verified Customer

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Meg

very responsive and caring customer service. great equipment and protection.

6 years ago

Reply from Guardian Protection

Hi Meg, thank you for the great customer testimonial! We are honored to provide you with peace of mind every day.

Mar. 26th, 2018

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Verified Customer

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DbBubble

Service, reliability, user-friendliness. I love the keypad

6 years ago

Reply from Guardian Protection

Hello, thank you for taking the time to leave Guardian Protection a review. I'm so glad to hear you are enjoying the new system!

Mar. 26th, 2018

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Verified Customer

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Shirley Kernersville, NC

The installers made sure everything was done correctly.

6 years ago

Reply from Guardian Protection

Hi Shirley, Thank you for your review! We appreciate the feedback and are happy everything went well for you.

Mar. 26th, 2018

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Verified Customer

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Frank martin Cincinnati, OH

Quick service the company price is reasonable

6 years ago

Reply from Guardian Protection

Hi Frank I'm glad we could work out a security package that fit your budget and that the set up was satisfactory!

Mar. 12th, 2018

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Verified Customer

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Anna Bethel Park, PA

The price per month was a selling price. The actual bill is significantly more

6 years ago

Reply from Guardian Protection

Hi Anna, thank you for the review! If you have any questions regarding your billing we would be happy to help, just message me back here for assistance. Thank you

Mar. 12th, 2018

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Verified Customer

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James Florida Sarasota, FL

Good Company to work with. Great Service. Awesome people.

6 years ago

Reply from Guardian Protection

Hi James, thank you for the review and for being an awesome customer! We are proud to help protect what matters most to you.

Mar. 12th, 2018

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Verified Customer

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Lee Cantrell Georgetown, TX

Customer Service and professionalism. Value for my dollar.

6 years ago

Reply from Guardian Protection

Hi Lee, thank you for the great review! We try to stay competitive with our pricing and I'm glad to hear the professionalism was on point. We value your input and safety!

Mar. 12th, 2018

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Verified Customer

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Mrs. Billimgsley-Walton Gary, IN

Their speed when calling once an alarm has been activated

6 years ago

Reply from Guardian Protection

Hello, thank you for taking the time to leave Guardian a review. With a less than 30 second response time on emergency alarms we are proud to provide peace of mind.

Mar. 13th, 2018

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Verified Customer

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Michael Thomas Elkridge, MD

Have had the service years without ay problems

6 years ago

Reply from Guardian Protection

Hi Michael, thank you for the customer testimonial. Please let us know if you ever have questions! We apprecaite your business.

Feb. 5th, 2018

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Verified Customer

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Anonymous

I have a new construction townhome. Many of the Guardian Services that were installed her done incorrectly.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for choosing Guardian for your new home. I'm sorry to hear everything did not go as planned. I would like to make this situation right for you, please email your address of services to .

Jan. 29th, 2018

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Verified Customer

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Anonymous Columbia, MD

product is good, but expensive. I would like it better if it were cheaper

6 years ago

Reply from Guardian Protection

Hello, thank you for the feedback! We do attempt to stay competitive with the costs of our security monitoring. We hope you feel safe and secure with the help of our 5-diamond, award-winning security monitoring and highly trained staff.

Jan. 29th, 2018

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Verified Customer

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SG

Good company with good customer service.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to leave a review. We appreciate your business and hope the system brings you comfort and peace of mind.

Jan. 29th, 2018

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Verified Customer

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Stacie Prier San Antonio, TX

Customer service is great! Billing could use some slight improvements

6 years ago

Reply from Guardian Protection

Hi Stacie, thank you for the review! Also thank you for the billing feedback, this will help us improve the consumer experience.

Jan. 29th, 2018

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Verified Customer

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Antoine Armstrong New Braunfels, TX

I went with them because it was the only option I had. I've seen other equipment that was better.

6 years ago

Reply from Guardian Protection

Hi Antoine, thank you for being a Guardian customer! We are happy to help you with any system upgrades you may need, just give us a call, 7 days a week.

Jan. 25th, 2018

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Verified Customer

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Anonymous Phoenix, AZ

Always had positive conversations with them.

6 years ago

Reply from Guardian Protection

Thank you for the review. I'm so glad to hear our customer care has been helpful and beneficial for you.

Jan. 18th, 2018

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Verified Customer

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Libby C Lakewood, OH

Great customer service and great installers

6 years ago

Reply from Guardian Protection

Hi Libby, thank you for choosing Guardian Protection! We value your business and look forward to helping to protect what you value most.

Jan. 15th, 2018

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Verified Customer

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Mary Clermont, FL

Always great customer service and knowledgeable

6 years ago

Reply from Guardian Protection

Hi Mary,

Thank you for the customer testimonial! We are honored to help protect what you value most.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 9th, 2018

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Verified Customer

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Margie Ramirez San Antonio, TX

Awesome customer service quick response on monitoring

6 years ago

Reply from Guardian Protection

Hi Margie,

Thank you for the review! We are honored to provide you with a less than 30 second response to all emergency alarms. Please let us know if you ever have questions.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 9th, 2018

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Verified Customer

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Customer Gwynn Oak, MD

Good service so far. I am new customer. Very little experience. No problems so far.

6 years ago

Reply from Guardian Protection

Hello,

Welcome to the Guardian Protection family! We are excited to have you as a new customer and hope you enjoy the additional peace of mind a monitored security system brings.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 9th, 2018

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Verified Customer

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Mike New Middletown, OH'

It's a good service. I like that the monthly costs haven't gone up much.

6 years ago

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Verified Customer

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Raz Alvin, TX'

Very good service provided and customer satisfaction

6 years ago

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Verified Customer

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Barbara McDonald, OH

Good service and very attentive to my security

6 years ago

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Verified Customer

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John Bishop Concord, NC

Great technical support and customer service

6 years ago

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Verified Customer

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Arminta Piedmont, SC

Pretty okay but needs work and to offer more. The competitors offer more for less.

6 years ago

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Verified Customer

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jazzman North Ridgeville, OH

simple interface, system works flawlessly so far

6 years ago

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Verified Customer

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Davis Vernon Youngstown, OH

I saw it announced on TV so I decided to get it.

6 years ago

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Verified Customer

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Marcus Farmer White Plains, MD'

The service was part of my home's purchase and so far it has been ok.

6 years ago

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Verified Customer

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Megan Coatesville, PA

It works well and is very convenient to work from my smartphone

6 years ago

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Verified Customer

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HGD Arlington, TX'

The Guardian control panel is very user friendly.

6 years ago

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Verified Customer

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Linda Yadkinville, NC

They are fast ,and easy to use the control panel,

7 years ago

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Verified Customer

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Joyce Murray Morrisville, PA

Works well with phone app makes it easy to use

7 years ago

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Verified Customer

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Jorge New Braunfels, TX

Very good system but poor customer service.

7 years ago

Guardian Protection Reviews