Guardian Protection Reviews
8.7
Overall Score
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Helen Worship Maple Heights, OH
6 years ago
Reply from Guardian Protection
Feb. 2nd, 2018
Crystal Olivier Killeen, TX
6 years ago
Reply from Guardian Protection
Feb. 2nd, 2018
B Turner Powell, OH
6 years ago
Reply from Guardian Protection
Jan. 31st, 2018
Sherry Indianapolis, IN
6 years ago
Reply from Guardian Protection
Jan. 30th, 2018
Jordan Peipert Elkins Park, PA
6 years ago
Reply from Guardian Protection
Jan. 30th, 2018
Mary skalski Ellwood City, PA
6 years ago
Reply from Guardian Protection
Thank you for leaving feedback! I'm happy to hear we have been helpful when you needed us.
Jan. 23rd, 2018
Peggy Braddock Republic, PA
6 years ago
Mary MacClelland Earleville, MD
7 years ago
John H Straughn Jr. Cincinnati, OH
7 years ago
STEVE HICKMAN Hamilton, OH
7 years ago
Review Source
Jacqui Bopp Newville, PA
2 years ago Edited June 1, 2022
Reply from Guardian Protection
Thanks for taking the time to connect with us. Our monitoring center never sleeps so that you can have peace of mind whether you are the owner or the guest. We are here for you! At Guardian our motto is Life is Better When It's Safe. I'm sure you'll agree!
Take care and have a great day,
Mary Lynn M.
Customer Satisfaction Advocate
Feb. 14th, 2022
Review Source
Moses F. Phoenix, AZ
2 years ago
Reply from Guardian Protection
Happy to hear that you are enjoying our home security products and customer care. We are here when you need us!
Sincerely,
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 20th, 2022
Verified Customer
Review Source
Cheryl McAroy Lewes, DE
3 years ago
Reply from Guardian Protection
I am sorry for the frustration. I would like to get you some assistance. Can you please send me your account information (Name, Premises Address, Phone Number) so that I can locate your account. Please send the information to wecare@guardianprotection.com. Thank you and I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate
Aug. 31st, 2021
Verified Customer
Review Source
Deidra Brown
3 years ago Edited September 14, 2021
Reply from Guardian Protection
I am sorry for the frustration. I have located your account and have escalated this to our supervisor so that we can get you some assistance. Please expect a callback from us within 24 to 48 hours. Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate
Aug. 25th, 2021
Verified Customer
Review Source
Raymond J Andreno Zelienople, PA
3 years ago
Reply from Guardian Protection
I am sorry for your frustration. If you would like me to escalate this to a supervisor for you, please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com and explain a little further the nature of your issue. Thank you, Mary Lynn M. Customer Satisfaction Advocate
Apr. 20th, 2021
Verified Customer
Review Source
Tyrone Anthony Rolesville, NC
3 years ago
Reply from Guardian Protection
I am sorry for your frustration. If you would like me to escalate this to a supervisor for you, please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com and explain a little further the nature of your issue. Thank you, Mary Lynn M. Customer Satisfaction Advocate
Apr. 20th, 2021
Verified Customer
Review Source
LS Wesley Chapel, FL
3 years ago
Reply from Guardian Protection
I am sorry for your frustration. If you would like me to escalate this to a supervisor for you, please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com. Thank you, Mary Lynn M. Customer Satisfaction Advocate
Apr. 20th, 2021
Verified Customer
Review Source
Lynn Kleinvehn Fort Worth, TX
3 years ago
Reply from Guardian Protection
Thank you for reaching out . I have located your account and have escalated your issue to our supervisor so that we can get you some assistance with this. You will be receiving a phone call from us within 24 to 48 hours. Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 24th, 2021
Verified Customer
Review Source
Khurram Siddique Mars, PA
3 years ago
Reply from Guardian Protection
I am sorry for your frustration. I have located your account and have escalated your issue to our supervisor. You will be receiving a call from us with 24 to 48 hours.
Thank you for your patience,
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 24th, 2021
Verified Customer
Review Source
Tracey Carroll Humble, TX
3 years ago
Reply from Guardian Protection
I am sorry for the frustration. Please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com and I will escalate to our supervisor so that we can get you assistance with this issue.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Mar. 9th, 2021
Verified Customer
Review Source
Dan Batty Downingtown, PA
3 years ago
Reply from Guardian Protection
I am sorry for the difficulty. I have located your account and have escalated to our supervisor. You will receive a call within 24 to 48 hours. Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 25th, 2021
Verified Customer
Review Source
Qwaine Wesley Chapel, FL
3 years ago
Reply from Guardian Protection
I am happy to know that you find your Guardian Protection home security equipment to be dependable. Our components come from some of the best manufacturers in the industry. Combining that with an installation by our professional technician makes for great dependability. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate
Jan. 21st, 2021
Verified Customer
Review Source
John DiAngelo
3 years ago
Reply from Guardian Protection
I am sorry for your frustration. I would like to research your account and try to get you some assistance. Can you please email your account information (name, premises address, phone number) to wecare@guardianprotection.com .
Thank you very much,
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 22nd, 2020
Verified Customer
Review Source
Nicholas Ortega
3 years ago
Reply from Guardian Protection
I am sorry for your frustration. I have located your account and can see that you have worked with our customer care department to remove the services you felt were too expensive and that your future billing will be at a lower rate. If there is anything else that we can assist you with please email us at wecare@guardianprotection.com or call 1-800-PROTECT (800-776-8328). Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 22nd, 2020
Verified Customer
Review Source
Lee
3 years ago
Reply from Guardian Protection
I am sorry that installation of the keypad in your master bedroom has been delayed. That must be very frustrating. I would like to try and escalate service to your home if at all possible. Kindly email your account information (name, premises address, phone number) to wecare@guardianprotection.com so that I can look into your account and speak to a supervisor.
Thank you very much,
Mary Lynn M.
Customer Satisfaction Advocate
Dec. 9th, 2020
Verified Customer
Review Source
Rachel Johnston
3 years ago
Reply from Guardian Protection
I apologize for your frustration. I have located your account and it appears that a service appointment has been scheduled for you on November 30. If you are in need of assistance with another matter or if I can be of any further help to you, please don't hesitate to email me at wecare@guardianprotection.com.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Nov. 23rd, 2020
Verified Customer
Review Source
Chris Hampton
4 years ago
Reply from Guardian Protection
I am sorry for the difficulty. I would like to get you some help on this. Can you please email your account information (account name, premises address, phone number) to me at wecare@guardianprotection.com.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate
Nov. 10th, 2020
Verified Customer
Review Source
Steve White
4 years ago
Reply from Guardian Protection
I apologize for the frustrating experience. I would like to escalate your difficulties to our customer care supervisor. If you will please email your account info (full name, premises address and phone number) to wecare@guardianprotection.com I can do this for you with the goal of providing resolution as well as coaching to our team for better performance in serving you.
Mary Lynn M.
Customer Satisfaction Advocate
Oct. 22nd, 2020
Verified Customer
Review Source
Manik
4 years ago
Reply from Guardian Protection
I apologize for your frustration. There are many opinions about technology. If you believe that yours is old please know that we have numerous upgrade programs available and I would be happy tp get you some assistance with that. Please email your name, phone number, and premises address to wecare@guardianprotection.com or call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you.
Thank you,
Mary Lynn M.
Oct. 7th, 2020
Verified Customer
Review Source
William
4 years ago
Reply from Guardian Protection
We are here if you need us and we can help you test your system to ensure that it is working properly. Please call our customer care specialists at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you. You can also reach our monitoring center 24hours a day. Mary Lynn M.
Customer Satisfaction Advocate
Oct. 6th, 2020
Verified Customer
Review Source
Mervin Hair & Barbara Ricker-Hair Noblesville, IN
4 years ago
Reply from Guardian Protection
I am sorry to hear that you are experiencing an issue with your cameras. Can you please email me your account information (address of premises, city, state, zip) so that I can locate your account and get you some assistance. Please email to wecare@guardianprotection.com.
Thanks so much,
Mary Lynn M.
Customer Satisfaction Advocate
Sep. 1st, 2020
Verified Customer
Review Source
Angela Spring, TX
4 years ago
Reply from Guardian Protection
I'm very sorry to hear you are having system issues. Please message back here or email wecare@guardianprotection.com with your address of services and I will have a representative reach out to you. Thank you
Aug. 4th, 2020
Verified Customer
Review Source
Peter
4 years ago
Reply from Guardian Protection
I'm so sorry to hear you are having issues with the equipment, please use the Private Response option here to send your address of service or email wecare@guardianprotection.com so we can help.
Jul. 22nd, 2020
Verified Customer
Review Source
Bintou magassouba Woodbridge, VA
4 years ago
Reply from Guardian Protection
Thank you for taking the time to share feedback. I looked into your account and see you are scheduled to install your speakers on July 6th in the afternoon; please let us know if you run into any further issues.
Jul. 1st, 2020
Verified Customer
Review Source
Shaw
4 years ago
Reply from Guardian Protection
Thank you for taking the time to share customer feedback. Guardian makes a large upfront investment when installing a security system and the agreed-upon months help us recoup that investment over time. There is an early termination fee if you decide to cancel early but please let us know if we can be of further assistance.
May. 19th, 2020
Verified Customer
Review Source
Claudia Youngstown, OH
4 years ago
Reply from Guardian Protection
We are so sorry to hear of the troubles; please use the 'Private Response' option here to message your address of services and the issue that you are facing.
May. 11th, 2020
Verified Customer
Review Source
Larry J Taylor-Eliou Saint Hedwig, TX
4 years ago
Reply from Guardian Protection
I'm sorry to hear you are having issues with the security system. Please use the 'Private Response' option here to let us know your address of service and issue; we're happy to help!
May. 11th, 2020
Verified Customer
Review Source
Shannon Newton
4 years ago
Reply from Guardian Protection
I'm very sorry to hear you're having continuous issues with the security system. I've looked into your account and see that you are working with Deb to order a new keypad; please let us know if you continue to face any further issues as we are happy to help!
Apr. 20th, 2020
Verified Customer
Review Source
Brent Douglass
4 years ago
Reply from Guardian Protection
Thank you for taking the time to share helpful feedback on your customer experience. If you are still waiting for a service call please use the 'Private Response' option here to send your address of services and we will be happy to look into this for you.
Apr. 9th, 2020
Verified Customer
Review Source
dale himich
4 years ago
Reply from Guardian Protection
I'm sorry to hear something wasn't taken care of. Can you please privately message your address of service so we can address what that thing was and see how we can best help you?
Thanks,
Nathan D
Apr. 6th, 2020
Verified Customer
Review Source
Simon Foran
4 years ago
Reply from Guardian Protection
I'm sorry to hear that. Please privately message your address of service, and I will make sure someone gets in touch with you 24-48 hours.
Nathan D
Apr. 6th, 2020
Verified Customer
Review Source
Michael Czaplicke
4 years ago
Reply from Guardian Protection
I'm very sorry to hear you feel this way; if we can help you get better use out of your home security system please respond here. Thank you
Apr. 2nd, 2020
Verified Customer
Review Source
Judy
4 years ago
Verified Customer
Review Source
Morgan
4 years ago
Reply from Guardian Protection
I'm so sorry to hear of your troubles with the services, please use the 'Private Response' option here to message your address of services and further info on your issue; we will be happy to help!
Mar. 18th, 2020
Verified Customer
Review Source
HB
4 years ago
Reply from Guardian Protection
We're very sorry to hear you're having issues. Please private message us here with your address and further details on the system issue and we will be happy to help!
Mar. 5th, 2020
Verified Customer
Review Source
Savannah Schertz, TX
5 years ago
Reply from Guardian Protection
I'm sorry to hear you feel this way about your customer experience. Please private message here or email with your address of service so I may look into your concerns. We truly care about our customers and want to make sure they have a 5 star experience! - Nathan D
Jun. 19th, 2019
Verified Customer
Review Source
June King
5 years ago
Reply from Guardian Protection
Thank you for the valuable feedback on your customer experience as it will help us improve. Guardian Protection is dedicated to helping to protect what matters most to you with award-winning home security monitoring.
May. 7th, 2019
Verified Customer
Review Source
M A Pope
5 years ago
Reply from Guardian Protection
Thank you for sharing feedback on your customer experience with Guardian Protection. I would like to look into your concern if you could please message us back here or email . Thank you!
Jan. 23rd, 2019
Verified Customer
Review Source
Louis J Haut Lewes, DE
6 years ago
Reply from Guardian Protection
I'm very sorry to hear you are dissatisfied with customer service. I see from the notes on your account we reached out proactively on 7/16/18 and all seemed well. If something has changed and we can help you please message me here with the issue. Thank you!
Aug. 15th, 2018
Verified Customer
Review Source
April
6 years ago
Reply from Guardian Protection
Apr. 25th, 2018
