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Guardian Protection Reviews

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8.7

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Angela Louisville, KY

Alarm system went out. Called, fixed, and alarm system down again not even 24 hrs

3 years ago

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Reply from Guardian Protection

Hi Angela,
I am sorry for your frustration. I would like to get you some assistance with these issues. Please email your account info (full name, premises address, phone number) to wecare@guardianprotection.com so that I can escalate these to a supervisor for you. Thank you for your patience and I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 24th, 2021

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Victor Wijesinghe Fort Worth, TX

Inability to attend service calls in a timely manner

3 years ago

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Reply from Guardian Protection

Hi Victor,
I am sorry for the frustration. I have located your account and can can see that you purchased your security system through one of our trusted authorized dealers. I have informed our supervisor of your experience. We will use this as a coaching opportunity to do better job in the future. Thank you for your understanding.
Mary Lynn M.
Customer Satisfaction Advocate

Mar. 9th, 2021

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Matt Greenwood, IN

Door sensors are off creating phantom notifications that doors are left open

3 years ago

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Reply from Guardian Protection

Hi Matt,
Thank you for taking the time to connect with us. I would be happy to get you some assistance with this. Can you please email your account info (name, premises address, phone number) to wecare@guardianprotection.com so that I can locate your account and escalate to our supervisor. Thank you for your patience and I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 9th, 2021

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Danielle Taylor Raleigh, NC

The company is really in tune to support android devices. The delays are horrible

3 years ago

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Reply from Guardian Protection

Hi Danielle,
Thank you for taking the time to connect with us. Our products and our care team specialists have expertise in iOS as well as Android. I'm sure we can offer you some help with this. Can you please email your account info (name, premises address, phone number) to wecare@guardianprotection.com so that I can locate your account and escalate to our supervisor. Thank you for your patience and I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 9th, 2021

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Naitik Patel

Not worth the monthly subscription cost. App doesn’t work that well

3 years ago Edited January 10, 2024

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Reply from Guardian Protection

Hi Naitik,
I am sorry for your frustration. I would like to get you some assistance with this issue and have you talk to one of our experts. Can you please email your account info (name, premises address, phone number) to wecare@guardianprotection.com so that I can locate your account and escalate to our supervisor. Thank you for your patience and I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 9th, 2021

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Hal Hollingsworth Hamilton, OH

Still don't have thermostat that is Alexa compatible as promised. System doesn't always work.

3 years ago

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Reply from Guardian Protection

Hi Hal,
I am sorry for the difficulty. I have located your account and have escalated to our supervisor. You will receive a call within 24 to 48 hours. Thank you for your patience. Mary Lynn M.
Customer Satisfaction Advocate

Jan. 25th, 2021

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Lynette Purifoy Krum, TX

It does not work consistently and I am tired of it.

3 years ago

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Reply from Guardian Protection

Hi Lynette,
I am sorry for the difficulty. I have located your account and have escalated to our supervisor. You will receive a call within 24 to 48 hours.
Thank you for your patience,
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 25th, 2021

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John Kasinec Franklin, OH

Too expensive. I could have had a much better deal with ADP

3 years ago

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Reply from Guardian Protection

Hi John,
I have located your account and I am sorry for any frustration that you may be experiencing. I have requested that our supervisor give you a call to determine if there is anything that we can do to assist you. You will be heating from us within 24 to 48 hours. Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 2nd, 2021

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Renee Crooks Houston, TX

The doorbell camera takes a while to load.

3 years ago

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Reply from Guardian Protection

Hi Renee,
I have located your account. I see that you purchased your system through our authorized dealer AAA Security. Thank you for choosing our services. I have escalated your issue to our supervisor to get you some assistance with your doorbell. You will hear from someone within 24 to 48 hours. Thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 2nd, 2021

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Jasma

Can't adjust camera. And can't get connection at rime

3 years ago

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Reply from Guardian Protection

Hi Jasma,
I am sorry for the frustration regarding your camera. I would like to get you some assistance from our technical care team. Can you please email your account information (name, premises address, phone number) to wecare@guardianprotection.com so that I can look into this for you and get you some help.
Thank you very much,
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Wade Berger

Doorbell camera not notifying of movement. Have called three times. Unable to get it to work

3 years ago

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Reply from Guardian Protection

Hi Wade,
I am sorry that for the difficulty that you have experienced, I have located your account and it appears that you spoke to members of our customer care team on November 22 and 23 and that they have worked with you to resolve this issue in a mutually agreeable way. If you are still in need of help, will you please email me at wecare@guardianprotection.com so that I can escalate further for you.
Thank you very much,
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 23rd, 2020

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Lisa Starr

U have to keep on replugging the system in

4 years ago

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Reply from Guardian Protection

Hi Lisa,
I am sorry for the difficulty. I have located your account and escalated your issue to a Guardian customer care supervisor and you will receive a callback within 24 to 48 hours.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 26th, 2020

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Alma

I am not happy with it . I called to cancel and was told I'm in a contact for 60 months not good .

4 years ago

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Reply from Guardian Protection

Hi Alma,
Your security and satisfaction are important to us. I’m sorry that you feel frustrated with this situation. Because Guardian makes a significant upfront investment when new electronic security hardware is installed and activated in your property, the costs of these must be recouped by Guardian over the initial contract period. This is the reason an early termination fee may apply if you wish to cancel prior to the end of the initial contract period. The contract also serves to protect both the consumer and the provider, by defining services to be provided, rates, terms and obligations of each party. If you would like me to get you assistance with the use of your system or research your concerns, please email your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that I can escalate to a supervisor.
Thank you, Mary Lynn M. Customer Satisfaction Advocate

Oct. 19th, 2020

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Briana Guzman

My front doorbell camera almost never loads at night.

4 years ago

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Reply from Guardian Protection

Hi Briana,
I am sorry that you are experiencing difficulty with your doorbell camera. I have escalated your issue to our supervisor and you will hear from a member of our technical care team within 24 to 48 hours. They will be happy to troubleshoot and provide assistance.
Thank you,
Mary Lynn M. Customer Satisfaction Advocate

Oct. 19th, 2020

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Greg Andrades

System is disarming on its own after we leave the house

4 years ago

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Reply from Guardian Protection

Hi Greg,
I am sorry to hear that you are experiencing difficulty with your system disarm function. I have escalated your issue to our supervisor and you will hear from a member of our Technical Care team within 24 to 48 hours. If you require assistance immediately, please call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our technical team will be happy to assist you.
Thank you,
Mary Lynn M. Customer Satisfaction Advocate

Oct. 19th, 2020

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Ashley Staha

The doorbell installed freezes and doesn't pull up well

4 years ago

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Reply from Guardian Protection

Hi Ashley,
I am sorry to hear that you are experiencing difficulty with your doorbell camera. I see that you purchased your system through our authorized dealer AAA. I have escalated your issue to our supervisor and you will hear from AAA within 24 to 48 hours.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 19th, 2020

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Michael

It keeps somebody out but they need to talk to the customers a little bit better.

4 years ago

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Reply from Guardian Protection

Hi Michael,
I am glad to know that the Guardian Protection smart home security system is working for you in terms of intrusion detection. I apologize for any negative experience that you have had in speaking with us. That is not the Guardian way. I would be happy to escalate this to a supervisor so that whoever you spoke to can receive some coaching. When we know better we do better. Please email your name, phone number, and premises address to wecare@guardianprotection.com or call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 9th, 2020

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Amado

When they installed it, it fell off the next day. It is easy to use.

4 years ago

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Reply from Guardian Protection

Hi Amado,
Happy to hear that you find our system easy to use. I'd like to get you some assistance on the device that seems to have fallen off. Please email your name, phone number, and premises address to wecare@guardianprotection.com.
Thank you,
Mary Lynn M.

Oct. 7th, 2020

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Jose

We just had it installed last week and we are having problems with the system.

4 years ago

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Reply from Guardian Protection

Hi Jose,
I apologize for your frustration. I would be happy to get you some assistance. Please email your name, phone number, and premises address to wecare@guardianprotection.com or call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Rosalind Wilson-Davis Odenton, MD

Outside of the monitors being installed the video cameras never/ hardly work

4 years ago

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Reply from Guardian Protection

Hi Rosalind,
I am sorry to hear that you are experiencing an issue with your video cameras. I have escalated this to our technical care supervisors. You should be hearing from them by phone at the number we have for your account. If there is a better number to reach you, will you please email me at wecare@guardianprotection.com and I will make sure that they have it.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 1st, 2020

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Jon Batten Burleson, TX

Permit . Wasted 2 hrs. Trying to get done with city. If I knew this I would never got this.

4 years ago

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Melissa Alvarez

They don’t explain the details of cámara recordings and very bad responders

4 years ago

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Reply from Guardian Protection

Hi Melissa, I'm sorry to hear you are having issues. If we can be of further assistance please give our tech team a call at 1-800-PROTECT

Jul. 16th, 2020

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Somero Porter

My experience with guardians has been very regrettable. Poor customer service., poor alarm system

4 years ago

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Reply from Guardian Protection

Hello, I'm sorry to hear you are having issues. I've looked into your account and see we had a technician scheduled for 7/8 but service was declined by you; if we can be of further assistance please message here or call us at 1-800-PROTECT. Thank you

Jul. 16th, 2020

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Terrence

I was referred the them. The price is the best.

4 years ago

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Reply from Guardian Protection

Hi Terrence,
Thanks so much for choosing Guardian Protection for your security needs. It's great to hear you came to us thru a trusted referral and our sales team was able to set you up with a security package that worked best for your budget.

Jul. 10th, 2020

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David

I've already had equipment replaced and it's less than a month old.

4 years ago

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Reply from Guardian Protection

Hi David,
Thank you for choosing us for your security needs. I'm sorry to hear you've run into some issues; please reach out to wecare@guardianprotection.com if we can be of further assistance.

Jul. 9th, 2020

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Anonymous

Great installation. Simplicity and it syncs with devices.

4 years ago

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Reply from Guardian Protection

Thank you for being a valued part of the Guardian Protection family; we appreciate your feedback and business very much!

Jul. 9th, 2020

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Munehiro Mitsuzuka Phoenixville, PA

Expect the correct installation on the first time!

4 years ago

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Reply from Guardian Protection

Thank you for your helpful feedback as it will help us improve! If we can help answer any further questions please give us a call at 1-800-PROTECT.

Jul. 1st, 2020

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Melanie Newhall Palmetto, FL

Billing is an issue. Communication is an issue.

4 years ago

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Reply from Guardian Protection

Hi Melanie,
I'm sorry to hear you are having billing and customer care issues. Please respond back here if you are still in need of assistance.

Jun. 23rd, 2020

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Lawrence Rice

poor their instalation was incorrect I have wires hanging everywhere, very sloppy

4 years ago

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Reply from Guardian Protection

Hi Lawrence, I'm sorry to hear of the lackluster installation experience. Please use the 'Private Response' option here to send your address of service so we can look into this for you. We want to be sure you are 100% satisfied!

May. 19th, 2020

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Dominique Houston, TX

They had the best plan option and it's easy to use.

4 years ago

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Reply from Guardian Protection

Hi Dominique,
Thank you for taking the time to share your customer experience; I'm glad to hear you are finding the security system easy to use! We appreciate your continued business very much.

May. 8th, 2020

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Kimberly Cibolo, TX

The cameras don't work. My front camera is always coming off line.

4 years ago

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Dessadra Lomax Dumfries, VA

The camera system is limited. It needs to be adjustable.

4 years ago

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Reply from Guardian Protection

Hi Dessadra,
Thank you for taking the time to share helpful feedback on your customer experience! If we can help with any troubleshooting please reach out to 1-800-PROTECT.

Apr. 27th, 2020

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Alan Gallagher

Over priced. Billing sucks. Can't wait for contract to end so I can switch to ADT.

4 years ago

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Reply from Guardian Protection

Hi Alan,
I'm very sorry to hear of your issues with the billing. If there is anything we can help look into please private message us here.

Apr. 9th, 2020

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Charles

The equipment is pretty good and they respond quickly.

4 years ago

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Reply from Guardian Protection

Hi Charles,
I am glad that you are satisfied with the equipment that is part of your Guardian Protection smart home security system. Our 24-hour monitoring center never sleeps so that it can respond quickly to your emergency needs. We are here to serve you and appreciate that you chose Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 18th, 2020

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WAJ

Installation has been a hassle. Customer service is lacking.

4 years ago

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Reply from Guardian Protection

Hello,
I'm sorry to hear your experience was lacking in customer care, please use the 'Private Response' option here to send your address of service and issue; we're happy to help!

Apr. 7th, 2020

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Paul

Mediocre not great. It seems like everything is okay.

4 years ago

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Reply from Guardian Protection

Hi Paul,
Thank you for taking the time to share customer feedback, if we can help with anything at all please use the Private Response option here.

Apr. 2nd, 2020

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Kenneth Justin, TX

I have had really good experiences with them so far.

4 years ago

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Aaron Bynum

Needs betterr pricing options on existing customers

4 years ago

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Reply from Guardian Protection

Hi Aaron,
Thank you for taking the time to share helpful customer feedback as it will help us improve the consumer experience. Typically a few months before the end of your term we can renegotiate pricing.

Feb. 4th, 2020

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ANH NGUYEN

Have some hidden fee and much better if don't have it.

4 years ago

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Reply from Guardian Protection

Hello,

Thank you for taking the time to provide customer feedback. If we can be of any further assistance please message here or email us at .

Jan. 14th, 2020

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Ashley

Salesmen/woman could just be honest and up front about charges

5 years ago

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Robert

monitoring fees are too high, cellular option is too costly

5 years ago

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Reply from Guardian Protection

Hi Robert,

Thank you for taking the time to share feedback on your billing. I'm sorry to hear you find the prices high; we attempt to stay competitive with our pricing while offering 100% U.S. based customer care and professional monitoring.

Oct. 1st, 2019

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Krunal Patel

Explain terms properly before getting contract signed.

5 years ago

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Reply from Guardian Protection

Hi Krunal,

Thank you for providing helpful feedback as it will help us improve the customer experience. If we can help answer any questions please private message here or email .

Sep. 16th, 2019

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Harry Youngstown, OH

The Guardian Protection equipment seems to be good.

5 years ago

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Reply from Guardian Protection

Hi Harry,

Thank you for being a part of the Guardian Protection family! We appreciate your feedback and business very much.

Aug. 30th, 2019

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Virginia Taylor

shorter contract period before cancellation

5 years ago

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Reply from Guardian Protection

Hi Virginia,

Thank you for taking the time to provide helpful feedback on your customer experience. Please let us know if we can ever help further with your questions or security needs.

Aug. 21st, 2019

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Raj Brijiraj

Like the reliability part, try reducing the monthly fees

5 years ago

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Reply from Guardian Protection

Hi Raj,

Thank you for providing helpful feedback on your customer experience. We are always looking to improve and we thank you for your business.

Aug. 19th, 2019

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P J

Fine except for ridiculous service call rate.

5 years ago

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Reply from Guardian Protection

Hi PJ,

Thank you for providing constructive feedback. Guardian is always looking to improve our customer experience and appreciates your business very much.

Aug. 19th, 2019

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Dawn S Kilby

So far so good. Pricey though for what they provide

5 years ago

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Reply from Guardian Protection

Hi Dawn,

Thank you for taking the time to leave customer feedback. We are proud to be your home security provider and appreciate your business.

Jul. 30th, 2019

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Chuck Porter

I will never use Guardian again. Customer service is terrible and the app is needs to be improved

5 years ago

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Reply from Guardian Protection

Hello Chuck,

Thank you for the helpful feedback on your customer experience. I'm sorry to hear of the lack of customer service and issues with the smart phone app. Please message here or email if we can assist further.

May. 21st, 2019

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Robert Charles

Dog keeps seting of alarm or I do. My wife turned it off. I am giving notice. Cost is too much.

5 years ago

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Reply from Guardian Protection

Hi Robert,

We're sorry to hear you did not have a good experience. Please message here or give us a call to discuss the account further.

May. 21st, 2019

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Ryan Mitchell

Better alarm panel. Better price on added devices

5 years ago

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Reply from Guardian Protection

Hi Ryan,

Thank you for being a customer of Guardian Protection! We appreciate your business and feedback very much. If we can ever be of further assistance please message back here or call us at 1-800-PROTECT.

May. 7th, 2019