Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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Peter Smith Boerne, TX'

I just went with it since it was already programmed with the brand new house we bought. Customer service has been really friendly. We've had a lot of alarms, the phone keeps ringing.

7 years ago

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Verified Customer

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Robin Mcgrath Troy, OH

I actually found them on my phone book and decided to get the service. Customer service is not all that great. The people that were supposed to do the installation didn't come out here and never contacted me to reschedule. The equipment seems to be ok though.

7 years ago

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Verified Customer

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Charles Robbins Tracy, CA

The salesperson talked me into it. It has been alright, though they had to come back out to redo something. They also had to come a couple of times to fix some troubles I had with the door. It wasn't really a bad problem. The service is a lot more expensive than what I used to have, so I don't like that.

8 years ago

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Verified Customer

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Octavia Johnson Keller, TX

I was already using Guardian protection for home security, it's just that I transferred the service from my husband's name to my name. They have been very responsive and the system works.

8 years ago

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Verified Customer

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Martha Ciarrochi St Cloud, MN'

They came to us and since they seemed reasonably priced and were local we went with them. They have been fast acting whenever we called them with any issue. They called us when we needed them to do so and everything.

8 years ago

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Verified Customer

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Dave Mcclain Avon, IN

The system was already in the house when we moved in. They had to make some adjustments to the existing infrastructure of the house, but that went ok. Their equipment is also easy to use.

8 years ago

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Verified Customer

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Srimanth Yaragorla Peninsula, OH

Since we were building our house the builder recommended it to us. We have the system with the voice thing that tells you which door was opened. Right now I'm still waiting on resolving an issue that came up though.

8 years ago

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Verified Customer

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Anonymous Columbus, OH

I was looking for a system and at the time it seemed like Guardian had everything that I wanted. I've been having some issues with their equipment though. For instance, when I get home from work I try to use my phone to open up the door but that doesn't work sometimes. On an occasion when I left for work and tried to lock the door the system wouldn't come on. About an hour after I got to work, all of my alarms went off about 10 different times on my phone. This has all happened within the last week though, other than that it has been working great. It's just hard to protect my home if I can't arm the system.

8 years ago

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Verified Customer

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Anonymous Columbus, OH

It was in the house when I purchased it, so I just activated it. The person that installed it all was very competent, knowledgeable, and helpful. They have been good so far and the system works. We did have a false alarm situation, but I think that is because the alarm on the window was very sensitive.

8 years ago

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Verified Customer

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Paul Palumbo Heath, OH'

The manager there was a family friend, so I thought I'd get it. During the installation it took them four trips just to get our system up and running. I've also had to pay them every time the batteries in our system need to be replaced. On those occasions they will just call us in the middle of the night, wake us up, and tell us that we have a dead or low battery.

8 years ago

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Verified Customer

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Stacy Woodruff Palm Harbor, FL

One of my friends works for them and after doing my research I decided to go with them. They have been very prompt and reliable. Their equipment also works well and they've always done right by me.

8 years ago

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Verified Customer

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Anonymous Tampa, FL'

The previous owner in the house had the system, so we kept it. Every time I've called they answer me within a minute and always resolve my questions on the first call. The equipment itself is also easy to use.

8 years ago

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Verified Customer

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Richard Jividen Simpsonville, SC

The service was offered to me and I took it. Whenever I needed anything or had any questions they answered. They have been helpful and quick to respond. Everything is very easy to use and it works very well.

8 years ago

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Verified Customer

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Felisha Booker Boiling Springs, SC

This service was available when I was building my home. Customer service has been very polite and knowledgeable. I haven't had any issues with the equipment and it's all working as it should.

8 years ago

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Verified Customer

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Vindal Ogletree Concord, NC

I heard that they were pretty good in their customer service so I just went with it. Everything has been pretty easy to work with and the equipment is pretty self explanatory.

8 years ago

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Verified Customer

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Donald Gelinas Odenton, MD

They were associated with our builder so we went with them. During the installation everything was very clear and the technicians were very responsive. I'm very satisfied with their equipment.

8 years ago

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Verified Customer

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John Murray Ocean View, DE

It was offered to us as part of the purchase of our new house. It has been fantastic for the most part but a couple of times they didn't return my calls. It has worked tremendously smoothly though.

8 years ago

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Verified Customer

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Dennis Rodgers Georgetown, DE

The service was offered by the builder to us. This has been my first experience with them and so far I haven't had any problems at all. Customer service is very responsive and they always answer my calls.

8 years ago

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Verified Customer

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Warren Sullivan Chester Springs, PA

They've always been very responsive. The system is reliable and easy to use. They have been very consistent, whatever they tell you they're goanna do, they do it. It's just good.

8 years ago

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Verified Customer

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Mohammed Kashem 34772

We picked it because of the quality and price. So far my experience has been very good with customer service. The system works well and I only had a minor issue. Other than that it has been ok.

8 years ago

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Verified Customer

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John Harmon 29160

Customer has an answer for everything and there's no need to run around to find out. There have been a couple of times that the alarm was set off when I opened the door though. It's supposed to have a 30 second delay so I can enter the number, but when I open the door the sensor is separated or something and it goes off.

8 years ago

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Verified Customer

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Glen Meyer Lyndhurst, NJ

We chose Guardian Protection because of the price, it's been a very positive experience so far. The installation went smoothly, and their customer support is very helpful and knowledgeable.

8 years ago

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Verified Customer

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Paul Salatino Jackson, NJ

I went with Guardian Protection because I heard they were the best. Everything was excellent when I needed customer support, including during installation. I feel safe with their equipment.

8 years ago

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Verified Customer

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Jason Gabriel Morgantown, WV

So far it's been fine, I've had no issues with Guardian Protection. My builder basically had a contract with them, that they were to do the install portion for free. The installation was quick and easy, they did exactly what the sales guy said they would do.

8 years ago

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Verified Customer

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Joel Cozzi Dos Palos, CA

I haven't had to use customer support yet, but the installation process was good, and so is the equipment itself. I wasn't happy with my other company that I had before, so that's why I switched to Guardian Protection.

8 years ago

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Verified Customer

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Michael Williams Baltimore, MD

We haven't had any problems with them, they're always available, and their customer service is excellent. Everybody needs home security, and so far they've kept me very satisfied with the service and equipment.

8 years ago

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Verified Customer

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David Wollerman Wesley Chapel, FL

Their customer support has been very good, and our experience with their service and equipment has been fine overall. It seems to be a little more expensive than a lot of the companies out there. It was included at the house that we bought. We wanted an alarm again, and Guardian Protection was what the builder was offering.

8 years ago

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Verified Customer

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Gary Willett Wake Forest, NC

We had this service before, and it was offered by the builder when we built this house. Our experiences with Guardian Protection's equipment and customer support have all been good. We've been very happy with it.

8 years ago

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Verified Customer

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Judy Blythe Indianapolis, IN

The service has been very good, I haven't had any issue so far. Plus, their customer service was also very good. I've accidentally set it off and they immediately came online to make sure I was okay. I've also had the keypad moved from one wall to another, and they did that without any issue. Guardian Protection has been great with me!

8 years ago

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Verified Customer

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Frankel Lyons Pearland, TX

It's been a good experience overall using Guardian Protection's equipment, and their customer support has been very good. They've been responsive to all we need. I heard about them from my mother, who had already had them make a home visit, and so it's pretty much what I needed, too.

8 years ago

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Verified Customer

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Anonymous Round Rock, TX

We decided to get Guardian Protection after building our house, and because my parents are disabled. My experience with it has been very good! It's been very easy to use, although I really haven't used it a lot.

8 years ago

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Verified Customer

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Glenn Shafer Youngstown, OH

We decided to purchase Guardian Protection after somebody broke into our house. I'm pleased that I haven't had any more incidents. When I make a call for a service, it obviously costs me money, but they've done everything right. I'm just satisfied with it

8 years ago

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Verified Customer

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JP Apollo, PA

We've had it for over 20 years and we're very happy with it. Customer Support is excellent and there has not been a problem with them in all these years. We've been customers for so long and have no intentions of changing.

8 years ago

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Verified Customer

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Curtiss White New Castle, DE

We had a break in, so we decided we needed this service. So far, it's been good. Everybody's pleasant, and any time something goes wrong, they come right out and take care of it. They've offered a positive experience.

8 years ago

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Verified Customer

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John Windt Randolph, NJ

I haven't had a problem with Guardian Protection's service so far. Everything has been great, including their customer support. We purchased it after buying a new house and all I can say is that I've been very please.

8 years ago

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Verified Customer

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Scott Bryan Mays Landing, NJ

Some experiences with their service have been good, some were not that good. I could say it's just been average. I do feel however, that they don't do anything for loyal customers like ourselves, considering we've been with them for over 10 years. In my opinion, if they do new things for new customers, they can provide some benefits to their loyal clients.

8 years ago

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Patricia Robison Austin, TX

As we have had Guardian as our home protection for many years, we are always happy to have Chuck N as our technician. Yesterday again proved what a valued employee he is of Guardian Protection and to us. He came to upgrade our system and assist with a window issue. He discovered that more than 90% of our windows were in the same zone therefore making it difficult to pinpoint the faulty sensor. He corrected this and now the windows are separated into their own zones. As we had new windows installed, two windows didn’t match the original sensor locations and therefore the technician who attended to our new windows left two wires basically dangling across the window. Chuck took the time to remedy that situation, which we greatly appreciated. Congratulations for hiring such an exemplary employee with a work ethic not often seen today. We are extremely happy with our upgrade and especially about having Chuck making things right again. Thanks again Chuck, we so appreciate you!

2 years ago

Reply from Guardian Protection

Hi Patricia,
Thank you for being a long-time customer of Guardian Protection. We are honored to be your partner in security. Thanks, too, for taking the time to let us know of your outstanding experience with our professional technician. He is a valued member of our team and has a passion for technology that makes life better for Guardian families. I hope that you are enjoying the ultra-convenience and benefits of our newly upgraded smart home security system! I will be sure and let Chuck's supervisor know of your compliment for him. It is greatly appreciated. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 30th, 2023

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Louise F Buffalo, NY

We have used Guardian Protection Services for nearly 20 years. In the last week, we have had an issue with a faulty smoke detector - but we have 2 systems -- a set that is hardwired in the house + the Guardian system. Guardian made a visit to replace the bad detector. Problem still not solved. We replaced the entire hard-wired home system - problem still not solved. Guardian made a return trip. Denise N, was persistent in finding the cause. She investigated both of our systems. Turns out there was a faulty CO plug in detector lying on a piece of furniture causing the beep. Not Guardian's issue at all. I appreciate Denise's tenacity and friendliness. Please extend my thanks to Denise again! Sincerely, Louise Frock

4 years ago Edited September 14, 2021

Reply from Guardian Protection

Hi Louise,
I want to thank you for being a long-time Guardian customer. We are honored to be your security partner. It is gratifying to know that our professional technician was patient and persistent in investigating which ultimately resolved the issue for you. Our techs love what they do and your recent service experience gives evidence to that. I will be sure and pass along your comments to her supervisor. They are greatly appreciated. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 5th, 2021

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Maria S. Coatesville, PA

Denise N came by to check my equipment since I am taking over the home account. She called me ahead of time to tell me she was on the way over and arrived within her estimated time frame. I was pleasantly surprised to find a female technician and immediately felt at ease. Denise was so friendly and personable. She took the time to discuss pertinent information in layman's terms. In addition, Denise took the time to inform me about a package where I could get all my batteries replaced while she was there and for a great price. Denise was so helpful and patient as I moved items to provide access to the alarm box and even offered suggestions to streamline the process next time. Some of my units were painted over (with paint colors I no longer had on hand) and Denise took the time to open them without disturbing the paint. She was conscientious with her work and always explained what she was doing. Denise also took the time to replace the Guardian lawn signs and replace the sticker on my door. Before she left, she contacted Guardian for a final check and made sure everything was on point before she left. Denise also wrote down the code on the flap of my unit to utilize should someone force me to shut off the alarm (it silently notifies the police). She told me how other home security services charge for that service, but Guardian does not. In a nutshell, I felt as though I knew Denise my entire life. She was knowledgeable, informed, yet so down-to-earth. As I mentioned before, I appreciate the fact that Guardian has a female technician on the field. This personalized service and the fact that Guardian does their own monitoring is the reason I will never utilize a different home security service. I have also recommended the company to friends and family over the years. Keep up the fantastic work!

5 years ago

Reply from Guardian Protection

Hi Maria,
Thank you so much for taking the time to share detailed feedback on your service visit with Denise; I will be sure to share your accolades with her and her managers! Guardian Protection is proud to help protect what matters most to you every day.

Mar. 16th, 2020

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James Maxwell Garnet Valley, PA

Great service!.. We just had a very old door sensor replaced (17 years) and the service technician was pleasant, professional and informative. As a former sales representative for Commonwealth Security and Rollins (both out out of business for several years), I probably see the service with a different perspective. I evaluated companies carefully and Guardian is top notch!...We've been a customer for 17 years and have always been pleased. The folks at the monitoring station are fast, friendly and helpful. I notice everything: Clean and organized van, clean uniform and a technician proud of their company...When we move south in a few years, we will stay with Guardian!

5 years ago

Reply from Guardian Protection

Hi James,

Thank you for being a 5-star customer! You can earn a $100 credit for referring a friend to us; more info here:

Feb. 11th, 2020

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Justin Chester Springs, PA

Derek B. and Wayne H. came out to help troubleshoot our WAP units. One of the issues seemed to be my FIOS router to start out. Data was still coming through the land connection however the router's wifi wasn't taking the password setup. I called FIOS while they worked out the WAP issues. FIOS tried to up-sell me even without the router issue being fixed... wow. Derek and Wayne explained everything to us, set up new passwords, fixed the video doorbell and even let us know about updating our smoke alarm in the kitchen to prevent false alarms that keep happening. They were very pleasant and friendly the whole time... that is priceless.

6 years ago

Reply from Guardian Protection

Hi Justin,

Thank you for taking the time to share a great experience with Derek and Wayne of Guardian! It's so refreshing to hear when a customer is delighted with a visit and we will work hard every day to bring you additional peace of mind.

Nov. 7th, 2019

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Erica Zinman Warminster, PA

Dear Guardian. I would like to take this opportunity to commend your service team who worked tirelessly to assure our investment in your company was worthwhile. We spent more than $40,000 to integrate your technology into our new home and have experienced numerous challenges with getting everything to work properly, including having other service technicians visit our home. Unfortunately, they were unsuccessful at solving everything. Then we had the pleasure to meet Denise N., who is one of your veteran employees, and took it upon herself to assure us that she would not allow these problems to go unaddressed and that she’d see to it that every issue was solved to our satisfaction. She then enlisted another coworker, Patrick M., with the expertise needed to solve the problems that she couldn’t herself. They then traveled a great distance, I believe from Delaware and Maryland, to work tirelessly in our home for the day. They made significant progress, but also recognized there was more to do. So they scheduled another full day the following week and returned to address all else. It’s truly rare that we make the effort to write about our customer satisfaction, but we feel it is entirely warranted in this case to go the extra mile, just as they did for us. It is all the more notable that we had been very dissatisfied for a number of months and now find ourselves very grateful. Please extend our well wishes and appreciation to these two individuals. Your company is most fortunate to have them on your team. Yours truly, Erica and Matt Zinman

6 years ago

Reply from Guardian Protection

Hello Erica,

Thank you so much for sharing such a detailed and helpful customer review. It's wonderful to hear Denise and Patrick took the time to correct your issue in a friendly and efficient manner; I will make sure they are recognized for this! Have a safe day with Guardian Protection!

Jan. 24th, 2019

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J. Essex Glen Mills, PA

Dynamic Customer Service and Overall Technical Service Experience! Our home was built in 2013 with Guardian as our security alarm and audio system provider. Recently, we needed service on our alarm system after we attempted to switch cable companies. The Guardian Technician, Patrick M., arrived, was courteous, professional, very, very knowledgeable and respectful. Patrick immediately determined the issue with our security alarm system which was a result of one of the two cable companies attempting to align our cable lines, etc. More so, he was able to resolve the issue very quickly. We also had two other issues with our built-in audio system for which I had scheduled a separate service call thinking they would require more time. Patrick reviewed those two issues as well and rather swiftly again determined the issue and resolved the primary problem and gave me a solution to complete the final concern while he was on-site. In essence, we were able to basically resolve all 3 issues in one visit which took approximately 1 hour; very impressive! Again tremendous kudos to Patrick M. for dynamic job well done!!!

6 years ago

Reply from Guardian Protection

Hello,

Thank you so much for taking the time to leave a detailed and helpful review. We love hearing about our technicians that go above and beyond and I will be sure to share this review with Patrick and his supervisors. Have a safe day with Guardian Protection!

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 7th, 2019

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Kendra Wallace Middletown, DE

After having several service calls to remedy an ongoing issue with our home security system, I contacted customer service to cancel the agreement. Kim was the very first person that I spoke with and after listening to my issues she immediately began to work to retain my service. Kim was attempting to get technical support on the line but she wasn't able to get anyone. Kim advised that Beth from tech support would call me. Immediately after ending the call with Kim, Beth called! I was extremely impressed. Not to mention Beth was able to get me an appt the very next day with Mike. Mike A and Wayne H were the techs that came in and saved the day!! Did I mention we had another service tech at the house 4 days prior. Back to Mike and Wayne. These two had patience and rewired everything to ensure that everything was running properly. All I can say is that I was very satisfied!! Due to how many times a technician had been out for service appts, this service visit was done without any cost. After Mike and Wayne left, Kim called me to confirm that the service was complete and if I was satisfied. Kim confirmed that the service appt would be free of charge and I would receive a 50% credit from th previous service appt that was approximately $600+ All I can say is my expectations were exceeded! Kudos to Guardian Protection Services for continuing to have my service and trusting them to keep my family safe for years to come!!

6 years ago

Reply from Guardian Protection

Hello Kendra,

Thank you for sharing a great customer testimonial! We are happy to work with you to keep you safe and sound. We will be here when you need us the most!

Dec. 26th, 2018

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Chris Crawford Ocean View, DE

We had a bit of trouble getting the right equipment for the upgrade we wanted. But, thanks to Walter O and the loyalty department it was straightened out immediately. We need to give a HUGE shout out to Walter O, our technician. He is the best! He is a great asset to Guardian Protection, not only for his technical knowledge and pride in his work, but for the way he puts the customer at the heart of everything he does. I was a CEO of a very successful company that had tremendous growth because we took care of our customers. Truthfully, we were thinking of switching to another service, but, because of Walter O. we decided to stay and will sing Guardian Protection praises to our friends and family. Thank you Walter O.!

7 years ago

Reply from Guardian Protection

Thank you for the amazing testimonial, Chris. We appreciate your feedback and will be happy to share it with Walter and his supervisors. We are here when you need us the most!

Aug. 27th, 2018

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Edie Casella Austin, TX

Ever since the doorbell/camera was installed, it was wobbly, not secured well and did not always record activities. Over time and weather, it functioned intermittently and was not dependable in its functions. Technical support through phone calls diligently tried to resolve the issue but it needed onsite attention. Today, a service person (Chuck N) informed of the progress and then worked with me to remove old information on the site and add new information as well as ensuring equipment and changes made were functioning to fullest capacity. He cleaned up the outside area after he finished. Chuck also ensured I understood all actions taken. I appreciate his professionalism in working with me the customer to understand the issues and work completed. Chuck is a great ambassador for Guardian as well as a professional. Thank you, EJC

7 years ago Edited September 14, 2021

Reply from Guardian Protection

Thank you for the review of your recent service visit, Edie! It's always wonderful to hear when a technician takes his time to make sure the customer understands the system and makes it a user-friendly experience. I will be sure to share your accolades with Chuck!

Aug. 13th, 2018

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Joseph R Casavant Kennett Square, PA

We had a wonderful technician who did the initial assessment for a substantial upgrade in November of 2017. All was set and agreed upon and he assured us that someone would be in touch to set up an installation date. No one contacted us for almost two months. We almost changed companies but called Guardian to ascertain if they were still interested. They apologized and immediately set up a time for install. However, the new technician who came out was not given the detailed notes that the first technician had photographed and initially sent to corporate concerning the hardware and agreed upon placements. After a couple more weeks, the initial technician returned to install the system using his original notes. Aside from what I am sure was a computer system communications failure, the technicians were top notch in courtesy, knowledge and customer service especially Derick B. #2591. He more than ever made up for the office blunder with his eagerness to please and installation expertise to mesh the old and new systems. We were so glad we requested his return. Because of this, we did not abandon Guardian, a company we have been associated and comfortable with for over 17 years.

7 years ago Edited September 14, 2021

Reply from Guardian Protection

Hi Joseph, thank you for the detailed review. It's so great to hear Derick was able to turn around a negative situation for you. Your feedback will help us improve the consumer experience.

Feb. 22nd, 2018

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Joel DuBose Irmo, SC

Guardian has been filled with nothing but AMAZING customer service! You have hired extremely polite, educated but professional employees! I have spoken to several people from different departments and every single person gave me outstanding service! If anyone could not fix an issue I was having, they connected me to someone who did. My brother was the one who initially recommended Guardian for my security. After researching the Top 50 security companies, not only were you highly ranked, but I read nothing but great things! I have already recommended Guardian to several of my friends and will continue to do so. I am very satisfied with my decision to make Guardian my one and only choice to protect not only my house, but me!

8 years ago

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James McQuillan Jr Bangor, PA

We have used Guardian for 6+ years now. They did their original installation in my NEW house in Southern Delaware and they were flawless in their workmanship, customer courtesy and expertise with the Guardian System. Between their customer service department and the actual installers, ALL of my security concerns were addressed and resolved to my complete satisfaction. I recently upgraded to wireless/cell connectivity (landline still available, Just-In-Case) which now gives me instant access to my security system from anywhere in the country. Works as promised! My next upgrade will be my doorbell, with a doorbell camera. They might not be the cheapest system out there; but they give you what you pay for. What is your safety, security and peace of mind worth to you, in our increasingly violent world? 'Safe in the Suburbs' is only for Dreamers. My 9mm is my backup system.

8 years ago

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Verified Customer

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Jose Solon, OH

The customer service has been great so far. The guardian team actually leaves me a voicemail unlike other security companies and doesn’t treat me like a number.

4 years ago

Reply from Guardian Protection

Hi Jose,
It is so great to hear that you have found our staff to be responsive and skilled. Trust that we will continue to be supportive in every way. Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Aug. 18th, 2021

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