Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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Gloria San Antonio, TX

They answer my calls quickly and resolve any problems or questions I have. It's dependable and easy to operate. They have a branch near our house so it's easy to get somebody to come over to the house.

6 years ago

Reply from Guardian Protection

Hi Gloria,

Thank you for reviewing your experience with Guardian Protection on BestCompany! It's wonderful to hear the local branch has helped keep your security system running smoothly. Have a great day.

Aug. 10th, 2018

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Verified Customer

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Jerrell Buffalo, NY

Every time I have a problem, I call them, and it's taken care of. The equipment works fine with me, I'm looking to upgrade and take care of my intercom. I'm wondering if Guardian does that.

6 years ago

Reply from Guardian Protection

Hi Jerrell,

Thank you for being a valued Guardian Protection customer. We would be happy to discuss any upgrade needs with you, please give us a call at 1-888-895-4805. Thank you!

Aug. 10th, 2018

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Verified Customer

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Joe

They are helpful and stay on the phone with me until they work out my problems. I've had a couple of problems, but they fix it for me. They are a very good company, I have no problem with them.

6 years ago

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Verified Customer

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Benjamin Purcellville, VA

Every time I have contacted them, they've been very helpful and have been able to provide solutions to my problems. It's easy to work with and they have a bunch of different options, such as apps.

6 years ago

Reply from Guardian Protection

Hi Benjamin,

Thank you for the helpful insights to consumers shopping for our services on BestCompany. The phone app is a great free add on for convenience, we hope to bring you peace of mind for many years to come!

Aug. 10th, 2018

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Verified Customer

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J Bixon Pflugerville, TX

Very Good in every area except when I put in additional equipment and a tech literally pulled off a bigger camera without asking to put up a smaller camera in its place, leaving a rather large exposed area. I was livid but, it was too late.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for the positive and constructive feedback as it will help us improve. If there is anything else we can do to make you a satisfied customer please private message your address of services. Thank you!

Jul. 18th, 2018

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Verified Customer

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Anonymous

We got this when we moved in a few years ago. If we have had any trouble they are able to fix it by phone or come right out. We're very happy with it. They recently added some big security features that are very nice.

6 years ago

Reply from Guardian Protection

Hello thank you for choosing Guardian Protection for your security needs! We appreciate your loyalty and feedback. Have a safe day!

Jul. 11th, 2018

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Verified Customer

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Mary Dellinger Greenville, SC

I've only had to call them once and they were very helpful but I was supposed to get a video doorbell installed and that was not done. I got a phone call back saying that they were aware that it had not been done but that someone would contact me the next day that was about a week ago I haven't heard from him since. I think they are a little expensive.

6 years ago

Reply from Guardian Protection

Hi Mary, thank you for the constructive feedback on your security services. Unfortunately we were back-logged on the video doorbells for awhile but are working hard to install them for our valued clients. Please message us here if you experience any further issues.

Jul. 11th, 2018

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Verified Customer

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Nathan Dixon Joppa, MD

They are reliable and it's easy to use. Our builder recommended this security system. They have been very supportive in their follow up after the installation. I get emails with all the information I need.

6 years ago

Reply from Guardian Protection

Hi Nathan,

Thank you for building with Guardian Protection! We trust our award-winning security bring you the peace of mind you deserve. Please let us know if we can ever be of further assistance.

Jul. 11th, 2018

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Verified Customer

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Stephanie Swensen

I choose Guardian Protection because of the good reviews. They're really prompt and professional every time. They always call me right away, they're very polite. I truly don't have any complaints about anything.

6 years ago

Reply from Guardian Protection

Hi Stephanie, thank you for taking the time to leave us a review on Best Company. It is great to hear you did your research before choosing a provider and we are proud to be your security monitoring company.

Jun. 4th, 2018

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Verified Customer

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William Redmon

It seems great without the expense of the price. The couple of times I've spoken to them, they were able to solve my questions quickly and courtesy. They're great, but of course they never stop approving.

6 years ago

Reply from Guardian Protection

Hi William,

Thank you for the feedback regarding your experience with Guardian Protection. We always attempt to keep our prices low while providing robust security solutions to our clients. Have a great day!

Jun. 4th, 2018

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Verified Customer

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Fred Singleton

I decided to get Guardian Protection because it was listed as one of the best top two systems out there. I love using it for the support that they give me. I'm happy with the service and with the equipment.

6 years ago

Reply from Guardian Protection

Hi Fred,

Thank you for reviewing Guardian Protection Services on ! We're so glad you saw us listed as a top security provider and we are honored to help protect what you value most.

Jun. 4th, 2018

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Verified Customer

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Richard & Cindy

We have had guardian protection for a very long time and I'm very satisfied with it. Their customer support is phenomenal and they're very responsive to solve any problems we might have.

6 years ago

Reply from Guardian Protection

Hi Richard & Cindy,

Thank you for being long-time customers of Guardian Protection! We appreciate your loyalty and are honored to help protect what matters most.

Jun. 4th, 2018

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Verified Customer

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Matt Maroda

The services that were offered to me when I was making the purchase on the house. The sales representative who dealt with the very knowledgeable and the person who put the system knew how it worked.

6 years ago

Reply from Guardian Protection

Hi Matt, thank you for the feedback on your sales experience with Guardian Protection. We are always striving to provide the best experience to our valued customers. Have a great day!

Jun. 4th, 2018

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Verified Customer

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Joseph Conte

I'm an associate with the builder. It's usually been a positive experience, when I needed them, they called me immediately and I was truly impressed by that. It works as advertised and it's very consistent and relatively new.

6 years ago

Reply from Guardian Protection

Hi Joseph, thank you for building with Guardian Protection Services. We are proud to offer a less than 30 second response time average on actual alarms. Please let us know if you ever have questions.

Jun. 4th, 2018

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Verified Customer

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Gary Young Albemarle, NC

I've had to make a couple calls in. They were courteous, professional, and took care of all my problems. The response time is quick, my alarm went off the other day and I got a call within 15 seconds.

6 years ago

Reply from Guardian Protection

Hi Gary,
Thank you for the detailed review of your customer support from Guardian Protection! We are happy the representatives have met your needs and look forward to providing you peace of mind for many years to come.

May. 21st, 2018

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Verified Customer

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Deborah Juarez San Antonio, TX

The equipment is good, very easy to use. The panel is very self-explanatory. They're really good about responding back and answering any questions that we have, they've very supportive.

6 years ago

Reply from Guardian Protection

Hi Deborah, thank you for reviewing your customer care experience with Guardian Protection. We strive to delight each customer on every interaction! Have a great day.

May. 22nd, 2018

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Verified Customer

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Jason Brooks Fort Wayne, IN

The equipment has lasted me for ten years, and I haven't had any problems with any of it. It seems to be pretty high-quality. They've always been very responsive every time I've ever needed anything.

6 years ago

Reply from Guardian Protection

Hi Jason, thanks so much for being a long time cusotmer! We appreciate your business and are happy to discuss upgrades any time you are looking for new equipment.

May. 22nd, 2018

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Verified Customer

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Grace Rosario Waldorf, MD

It was a little misleading when they told me about the surround sound (which costs a lot of money), they didn't tell me I would also have to purchase the receiver on top of it. But, the equipment is good, it's very simple. They respond pretty fast as well.

6 years ago

Reply from Guardian Protection

Hi Grace, thank you for the feedback as it will help us improve the consumer experience. I'm glad you are enjoying the system and peace of mind a monitored security system brings. With a less than 30-second respond time average for alarms, we are proud to help protect you.

May. 22nd, 2018

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Verified Customer

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Anonymous Warren, OH

I have had no problems with the equipment or the company. When ever I have do telephone they are more than helpful plus I do have to deal with someone who has does not understand what I am saying.

6 years ago

Reply from Guardian Protection

Hello, thank you for being a Guardian Protection customer! With 100% U.S. based customer service we are proud to provide customer service to the areas we serve.

Apr. 9th, 2018

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Verified Customer

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Brenda Heath Tampa, FL

I picked them because of their pricing and their customer service. I'm satisfied and very happy with all the equipment. They are really good about calling me within a few seconds after the alarm goes off.

6 years ago

Reply from Guardian Protection

Hi Brenda, thank you for the review of your services with Guardian Protection! We are honored to help protect you and I'm so glad the quick response time provides you peace of mind.

Apr. 5th, 2018

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Verified Customer

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Donna Nickens New Baltimore, MI

I've had it for a while now, my family always uses them. Their customer service is good, they're prompt with everything. I don't have a problem with the equipment or anything.

6 years ago

Reply from Guardian Protection

Hi Donna, thank you for being a long time customer! We value your feedback and business, have a safe day!

Apr. 6th, 2018

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Verified Customer

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Kenneth Harris Fairborn, OH

They were the company that was recommended to us at the time our home was built. We just went with them because it was easier. As far as the installation goes, I didn't have any issues with them. I did have some issues when it came to getting a hold of technical support. Essentially, getting them to come out and address the issue was the hard part, once they came out, things were fine.

6 years ago

Reply from Guardian Protection

Hi Kenneth,

Thank you for building with Guardian Protection! I'm so glad your issues got worked out, and thank you for the feedback as it will help us improve the consumer experience. If you ever have further questions please do not hesitate to reach out to us at 1-888-895-4805.

Apr. 6th, 2018

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Verified Customer

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Michael Miller Fairfield, OH

Everything has been easy to do with them. They are easy to get to and they solve my problems. The system is easy to learn and it gives you different options to turn the system on. It's even easy to make payments.

6 years ago

Reply from Guardian Protection

Hi Michael, thank you for taking the time to leave Guardian Protection a review on Best Company. I'm so glad to hear the security system is brining convenience to your everyday life!

Apr. 6th, 2018

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Verified Customer

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Tammy Mintz Ocean View, DE

Guardian Protection is very nice. The service guy was just really awesome. They took time explaining things and I actually set up my phone so I can go ahead and use my phone for that security.

6 years ago

Reply from Guardian Protection

Hi Tammy, thank you for being a Guardian Protection customer! We appreciate your feedback and business. We think you are awesome too!

Apr. 6th, 2018

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Verified Customer

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Anonymous California, PA

What convinced me on it was primarily the sales person. The installation was superb on both properties that it's at. It hasn't been tested, but appears to be functioning fine.

6 years ago

Reply from Guardian Protection

Hi, thank you for taking the time to review your experience with Guardian Protection! We take pride in helping to protect you every day.

Mar. 13th, 2018

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Verified Customer

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Aaron Palmer Georgetown, TX

They were recommended by the builder. It's easy to use and it looks like it's dependable. They are very communicative, they are very responsive, and I'm comfortable with everything they have done so far.

6 years ago

Reply from Guardian Protection

Hi Aaron, thank you for working with your builder and Guardian Protection. We hope our award-winning security monitoring brings you peace of mind.

Mar. 13th, 2018

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Verified Customer

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Stephen Kincaid Monrovia, MD

They have a relationship with the builder of my house. They've been very helpful every time I've made a call, but trying to get somebody out here and get it scheduled, there's limited availability for one of their folks to come out. I had some trouble with the equipment; they've had to come out a couple times to replace a few parts.

6 years ago

Reply from Guardian Protection

Hi Stephen, thank you for the review! I'm sorry to hear you had some trouble getting service scheduled, if you are still in need of assistance please message me and I will look into this.

Mar. 14th, 2018

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Verified Customer

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Michelle Yashuk New Braunfels, TX

Guardian Protection's system was offered during our home buying experience. They've been very professional and accommodating during the whole process, and we haven't had any issues with the devices so far.

6 years ago

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Verified Customer

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Chelsea Cramer Acme, PA

The system was already there and my fianc'e's mother already had it so we're familiar with it. I haven't had any problems with them so far. I've talked them down to $34 instead of the $44 they were goanna charge me.

6 years ago

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Verified Customer

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Eddie Hancock Ruther Glen, VA

I chose them because they were issuing cameras that allow you to visualize what was going on in your home when you're away. I just wish it was a worthwhile operation. They only have a 15 minute block of time that the cameras operate. During that time, they only operate when you're entering the home or activating the alarm. They have these motion sensors that just snap a picture, and that's it. If they came on and stayed on, and recorded the whole time, and saved the recording, it'd be better.

6 years ago

Reply from Guardian Protection

Hi Eddie, thank you for the review of your services. We are able to upgrade your cameras to have a SVR unit which constantly records, please give us a call or message if you would like to upgrade.

Mar. 15th, 2018

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Verified Customer

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Donna Turner Germantown, OH

My insurance agent recommend them. It's very easy to use, there's an app that you can use that's also very simple. There's always someone there when I call, and they're very helpful and knowledgeable.

6 years ago

Reply from Guardian Protection

Hi Donna, thank you for the great customer testimonial! I'm glad to hear you are enjoying the services and your system has proved to be user-friendly

Mar. 15th, 2018

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Verified Customer

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Natasha Tierney San Antonio, TX

I use them because I work for the company. Every time we set the alarm off accidentally we got a call immediately. The tech just looks like the latest and greatest stuff that's out there.

6 years ago

Reply from Guardian Protection

Hi Natasha thank you for taking the time to review your services with Guardian! We are proud to help protect what matters most to your family.

Mar. 14th, 2018

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Verified Customer

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Candi Cole Talladega, AL

They seemed to be very solid compared to the other providers that I researched, and in the beginning, before I had the account, they were interacting a lot, but after the installation I did not hear from them. I actually had to call them to let them know that I did not receive my speakers and my signs for the yard. The equipment seems to be a bit dated. I had Vivint before, and their standard equipment had the cellular connection inside of the monitor. When the guy got here, he said that's an upgraded charge, and we'd have to upgrade our equipment to receive that.

6 years ago

Reply from Guardian Protection

Hi Candi, thank you for choosing Guardian Protection! We are honored to have you as a customer and happy to answer any questions you may have. Please write us back here if we can be of any further assistance.

Mar. 8th, 2018

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Verified Customer

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Anonymous Magnolia, TX

Guardian was presented to us by our home builder, and actually, they've done everything they said they would do. We've never had any problems with it. We feel protected here, and it's easy to use.

6 years ago

Reply from Guardian Protection

Hi, thank you for the customer testimonial! We hope the security system brings you peace of mind and convenience.

Mar. 8th, 2018

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Verified Customer

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Melissa Valdivieso South Lebanon, OH

It was my daughter who recommended the company to me. I think they are pretty top of the line. I mean, anything I needed, and everything I wanted, they have provided. They've always been there and handled it immediately.

6 years ago

Reply from Guardian Protection

Hi Melissa, thank you for the great review! I'm so glad to hear you were referred to us by your daughter, that speak volumes! We hope the system provides your family peace of mind.

Mar. 8th, 2018

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Verified Customer

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Robert Taylor San Antonio, TX

When I bought the house, they offered it. They've addressed all my needs the best they could. The equipment seems to work just fine. I would say it's a little costly, but knowing that it's in my house and that it's secure, it's worth it.

6 years ago

Reply from Guardian Protection

Hi Robert, thank you for your honest review of Guardian Protection. We are dedicated to helping to protect your family and what matters most!

Mar. 9th, 2018

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Verified Customer

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R.S. Upper Marlboro, MD

The builder recommended them to me, so the products were already installed in my home when they built it. They were able to help activate it. It works fine, it seems to be up to date. Every time I call, they've answered and given me good advice. They've always responded when I had a question or a situation that I needed resolved.

6 years ago

Reply from Guardian Protection

Hello, thank you for building with Guardian Protection and congratulations on your new home! Please let us know if you ever have questions, our care team works 7 days a week.

Mar. 9th, 2018

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Verified Customer

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Earnest Brown Lanham, MD

They are just one of two companies that I know about. So far everybody has been very helpful and able to answer every question I had, and resolve any issues. Everything seems to be working okay.

6 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Earnest. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Thomas Crandall Zephyrhills, FL

Customer service was knowledgeable and easy to work with. The equipment works, works well and simple, simple and easy. We went with them because my daughter has it. We've been very happy with them.

6 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Thomas. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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John Kaminsky Perryopolis, PA

Every time we've called Guardian they've responded quickly. We have little issue with the quality of their equipment. We went with them because their service was the most used in our area.

6 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, John. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Ben Obusek Elizabeth, PA

We built a house and it was one of the services provided through the builder. They said they were going to install it for free. We never really had a problem with the equipment itself except for one sensor going bad. We had some major issues with the installation and promises that weren't kept, and after we complained to Guardian, they they really swung for the fence to try to make it right. So while we were dissatisfied and wanted out of our contract, they did everything in their power to keep us happy.

6 years ago

Reply from Guardian Protection

Hi Ben, thank you for the honest customer testimonial. I'm sorry to hear we started off on the wrong foot but very pleased to hear we took the time to make the situation right. Please give us a call 7 days a week with any questions. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Calvin Cushey Canonsburg, PA

Anytime the alarm ever goes off they call me within a second or two. I don't have any problems with their equipment at all, it's very easy to use. I went with them because I heard they were the best.

6 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Calvin. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Lorraine Kalb Casselberry, FL

They do respond to alarms and notify me in a timely manner for the most part. Their equipment is easy to use and it's dependable. Its expensive, but I was told by a neighbor that they are happy with the service, so I got it too.

6 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Lorraine We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Paul Graves Riverview, FL

Guardian Protection was recommended by our builder. They are just very proactive and they don't really wait for a problem to develop if there's an issue. I have no issue with the equipment they use.

6 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Paul. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Trina Finney Philadelphia, PA

I have used Guardian in the past. They are always courteous, they are really on top of calling me when something's wrong, very efficient. It's easy to use and I really like the cell phone interface capability.

6 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Trina. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Arlene Vollin Kernersville, NC

I chose Guardian because they were recommended. I've had issues in the last month and a half with them. It was corrected with the loyalty department, but their service reps leave a little to be desired. The equipment is excellent.

6 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Arlene. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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William Edwards Scottdale, PA

They are quite quick in reacting to alarms. The equipment appears to be working fine, I haven't had any problems. I'm totally satisfied with them; it appears to be worthwhile.

6 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, William. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Fred monongahela Monongahela, PA

They were the ones that had signal up where I live. Their customer service followed up with me after the sale and they have fixed anything that needs fixing. The equipment does the job that it's supposed to do.

6 years ago

Reply from Guardian Protection

Hi Rick,

Thank you for taking the time to leave Guardian a review. We hope the professionally monitored security system brings your family extra peace of mind.

Sincerley,
Nathan D
Customer Satisfaction Advocate

Jan. 3rd, 2018

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Verified Customer

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Carrie Fenner Dayton, OH

When I was building my house somebody told me I should get that service. Customer service has always been there and answers my questions. They are just very professional people. I've never had any problems with the service.

6 years ago

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Verified Customer

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Clifford Cramer Pittsburgh, PA

We just heard it was a good company from several different sources, so we went ahead and got it. Customer service has been pretty perceptive to our questions and they try to answer them as quickly as possible. The equipment is pretty easy to understand. Doing things like resetting the alarm is pretty easy.

6 years ago

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