Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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Terry Akron, OH

I was told that I can get certain features with this and then come to find out I have to spend more money for those certain things that made me actually want to come and use Guardian. When you sell a piece of equipment, you lay everything out that comes with the equipment. No hidden fees, put everything upfront so a person can make and form a decision based on that.

4 years ago

Reply from Guardian Protection

Hi Terry, thank you for the feedback as it will help us improve our sales process. Please give us a call at 1-800-PROTECT or message here if we can be of further assistance.

Jul. 14th, 2020

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Verified Customer

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Emilio San Antonio, TX

They explained all the information we need. The system is in pretty good shape and is very convenient and works one hundred percent. It's very comfortable and I can do a lot of stuff without navigating in the house.

4 years ago

Reply from Guardian Protection

Hi Emilio,
Thank you for being a 5-star customer of Guardian Protection! It's great to hear the security system has proved user-friendly for you; that is always the goal!

Jun. 22nd, 2020

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Verified Customer

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Anonymous Canal Winchester, OH

Sometimes I'll call and ask questions and I don't feel like they take the time with you and make sure they know your situation. They're really not trying to deal with you or help you out.

4 years ago

Reply from Guardian Protection

Thank you for providing helpful customer feedback! Our customer care team is here extended hours 7 days a week if you need any additional assistance.

Jun. 22nd, 2020

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Verified Customer

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Anonymous Houston, TX

I had one of the door sensors deactivate or fall off and within a couple of hours I had a technician out here to fix it. I was pretty pleased with that. It's been very efficient and gives me peace of mind.

4 years ago

Reply from Guardian Protection

Hello,
Thanks so much for taking the time to share great customer feedback! Guardian Protection is proud to help protect your world with professional security installation.

Jun. 22nd, 2020

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Verified Customer

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Karen Melissa, TX

It's actually easy to use, easy to use on my phone, not complicated. When I'm away from home or even when I'm home I'm able to secure my whole house. The one issue I had, they addressed it right away.

4 years ago

Reply from Guardian Protection

Hi Karen,
Thank you for being a 5-star customer! Guardian Protection is honored to be your home security provider and it's great to hear you are taking advantage of the interactive security features.

Jul. 14th, 2020

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Verified Customer

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Ernest Cleveland, OH

The people who install the cameras have not been calling me on time. They're supposed to call. We scheduled I think Friday or Saturday and they're supposed to call me back and they never did. Their keypad is simple to use. Make sure your people clean up after themselves.

4 years ago

Reply from Guardian Protection

Hi Ernest,
I'm sorry to hear you are having trouble with service schedule. If you are still waiting please use the 'Private Response' option here to send me your address of service and I will have this looked into. - Nathan D

Jun. 22nd, 2020

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Verified Customer

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Vonnita Fort Worth, TX

I've had problems with my camera because it wasn't installed right the first time but they do try to handle issues over the phone. If they can't, somebody is here within 25 hours.

4 years ago

Reply from Guardian Protection

Hi Vonnita,
Thank you for taking the time to share helpful customer feedback, if you are still having issues please use the 'Private Response' option here or give us a call at 1-800-PROTECT.

Jun. 22nd, 2020

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Verified Customer

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Louis Thonotosassa, FL

Better protection than the competition. It looks durable and I like the brand they use and that I can see what is going on, on my phone whenever I can. I would like a garage camera for another angle.

4 years ago

Reply from Guardian Protection

Hi Louis,
Thanks so much for taking the time to share a great customer review. Guardian Protection is proud to offer the latest in home security and please give us a call at 1-800-PROTECT if we can help you with an upgrade.

Jun. 22nd, 2020

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Verified Customer

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Robert Mc Kinney, TX

If they were cheaper I would recommend them more. They are nothing extraordinary but there are no problems. Install took longer than expected and there were some issues in the very beginning but that was solved. I do believe that they are protecting my home and the technology seems to be in line with what everyone else offers

4 years ago

Reply from Guardian Protection

Hi Robert,
Thank you for reviewing your experience. Guardian Protection has been a leader in the home security space for over 70 years and we take your safety seriously.

Jul. 14th, 2020

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Verified Customer

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Michael & Jennifer Killeen, TX

We had an issue with one of the payments and I called to fix it and they fixed it right away and I have had no problems ever since. The cameras are really goof. I can see clear in the evening.

4 years ago

Reply from Guardian Protection

Hi Michael & Jennifer,
Thank you for taking the time to leave a 5-star review! Guardian Protection is appreciative of your continued business and it's great to hear the cameras are serving you well.

Jun. 22nd, 2020

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Verified Customer

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Sandra Forney, TX

Being able to operate it on my mobile device and that it is a pretty good system is nice. When I first got the system, they were patient and very organized and pleasant. They're very attentive to my concerns.

4 years ago

Reply from Guardian Protection

Hi Sandra,
Thank you for being a 5-star customer of Guardian Protection! It's great to hear the smart home security features like the phone app are bringing you everyday convenience and peace of mind.

Jun. 23rd, 2020

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Verified Customer

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Tina/Josh Sarasota, FL

Knowing that if something does happen, the alarm will go off and services will be contacted is the best thing. I don't have any difficulties; it works every night. Every time I've called, they've always been able to help me.

4 years ago

Reply from Guardian Protection

Hello Tina & Josh,
Thank you for choosing Guardian Protection for your security needs. We will be here 24 hours a day to monitor and help when you need us the most.

Jun. 23rd, 2020

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Verified Customer

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John

The equipment is very easy to use. When you set the alamrs like a million beeps go off and it kind of gets annoying after a while but something you overlook. They were very proactive when they let us know of an issue that we didn't know had happened.

4 years ago

Reply from Guardian Protection

Hi John,
I'm so glad to hear you are finding the security system easy to use. The beeps let you know when the system is set and if you have any further questions please reach out we are happy to help!

May. 19th, 2020

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Verified Customer

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Bill

They're very attentive and communicate well. If there's an incident with the alarm, they never miss it. They t ry very hard to get to the right contact points. It's easy to use the system. The equipment seems modern and the web interface that the online app has works seamlessly from the first day.

4 years ago

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Verified Customer

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Heather

I have had a few questions and reached out and they have responded quickly and the young man who put in the system was very, very helpful. The equipment is working beautifully.

4 years ago

Reply from Guardian Protection

Hi Heather,
Thank you for taking the time to share a wonderful 5-star customer review! Guardian Protection is proud to be your home security provider of choice.

May. 19th, 2020

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Verified Customer

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Chase

I like that I can check everything through my phone and make it easy that way. Every time I'm leaving the backdoor it always says the back door isn't triggered or set up properly. The other day I had to try and get something set up and the person was very helpful.

4 years ago

Reply from Guardian Protection

Hi Chase,
Thank you for taking the time to share helpful and honest customer feedback! Please let us know if you are still in need of additional assistance.

May. 19th, 2020

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Verified Customer

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Jose

Everybody's so friendly and easy to deal with and they don't mess around with you. There's a lot of stuff that comes with guardian. I really love being able to check on my home from work.

4 years ago

Reply from Guardian Protection

Hi Jose,
Thank you for taking the time to share a glowing 5-star review for Guardian Protection! It's great to hear you are taking advantage of the smartphone app for everyday convenience and know that we appreciate you!

May. 19th, 2020

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Verified Customer

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Kimberly

They've laways been very helpful and polite when I contacted them. We did have one issue with the system, but they sent somebody out pretty promptly. I think it would have been nice take one smoke detector down and put theirs over it so we don't have a cluster of smoke detectors in one area.

4 years ago

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Verified Customer

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Joseph

I like to be able to view what's going on when I'm not at home. We have animals and also my husband's elderly so if we have a problem it's nice to be able to see everything's okay. The equipment seems to work very well.

4 years ago

Reply from Guardian Protection

Hi Joseph,
Thank you for choosing Guardian Protection to help protect your family every day! We are proud to be your home security provider.

May. 19th, 2020

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Verified Customer

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Frankie Magnan

The customer service has been great and always available. I have had a lot of issues with the door sensors, not sure if it's due to the home builder installation but I've had to call back various times regarding the bypassing, even after technician has been out several times.

4 years ago

Reply from Guardian Protection

Hi Frankie,
Thank you for taking the time to share helpful customer feedback. If you are still in need of assistance please give us a call at 1-800-PROTECT or message here!

May. 19th, 2020

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Verified Customer

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Rosita Zephyrhills, FL

Every time you call them they serve you well and answer your questions and are there for you. One of the sensors for my back door fell off so that should be a better quality and should not fall off the door.

4 years ago

Reply from Guardian Protection

Hi Rosita,
Thank you for taking the time to share your recent customer experience. If you are in need of any assistance with the door contact please message us here or call 1-800-PROTECT.

May. 11th, 2020

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Verified Customer

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Emiley Brewer Waxahachie, TX

I have not had much interaction with them, but the sales rep and installation tech were both very nice, professional and helpful. The system has also helped my family to feel safer in our new home.

4 years ago

Reply from Guardian Protection

Hello,
Thank you for choosing Guardian Protection and taking the time to review your customer experience! We are dedicated to providing you top of the line security services and it's wonderful to hear you are experiencing peace of mind.

May. 11th, 2020

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Verified Customer

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Jerry Verona, PA

The equipment is sleek, it works well wirelessly. When you call, if you have any questions, the reps are very kknoledgeable the whole time and are not long. I appreciate the quick answers.

4 years ago

Reply from Guardian Protection

Hi Jerry,
Thank you for reviewing your security experience with Guardian Protection! It's wonderful to hear you are enjoying the security system.

May. 8th, 2020

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Verified Customer

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Vijay Kumar Dublin, OH

I'm not satisfied because there was a mess up with my account and after I signed up for the account it was not actie for at least twenty days. Somebody from customer support says there was a mistake when I created the account, so I'm really not so happy.

4 years ago

Reply from Guardian Protection

Hi Vijay,
I'm sorry to hear you're having trouble, please use the 'Private Response' option here to provide your address of services and we'll be happy to help.

May. 8th, 2020

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Verified Customer

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Saul Largo, FL

Every time that I called customer service they were able to answer my question and get me a technician to come to my house very quick. I like the app. I got mixed information when I signed up from the sales representative and the technician who came to install.

4 years ago

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Verified Customer

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Trey Avella, PA

The keypad is easy to use, their software is very simple and I like their set-up. If I have a question and call them, I'm not on hold forever and they answered all my questions and the person was very knowledgeable.

4 years ago

Reply from Guardian Protection

Hi Trey,
Thank you for sharing your customer experience with Guardian Protection! It's great to hear the phone staff has been helpful and efficient and we will work hard to bring you peace of mind every day.

May. 8th, 2020

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Verified Customer

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Ariel Fairborn, OH

They're friendly. The system has everything you need in terms of security. They need to fix the sensor, the motion that detects and picks up click just because you only get so many clicks per month and if you're in a busy area and cars are driving by, you get a click for no reason.

4 years ago

Reply from Guardian Protection

Hi Ariel thank you for providing helpful feedback to help us improve. I'm glad to hear the professional security services are bringing you peace of mind and if we can help you further with the camera notifications please call us at 1-800-PROTECT

May. 8th, 2020

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Verified Customer

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Grace Schertz, TX

Their equipment is great. It's the coolest alarm panel I've ever seen. The app is easy to use. They've answered every one of our questions and concerns. Just keep doing what they're doing. They're great.

4 years ago

Reply from Guardian Protection

Hi Grace,
Thank you for being a 5-star customer! It's wonderful to hear you are enjoying the state of the art smart security system by Guardian Protection.

May. 5th, 2020

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Verified Customer

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Tarun North Royalton, OH

They do respond quickly and they know how to handle when a customer has a situation. The security equipment hasn't broken at all or hasn't malfunctioned since we got it. If you are in trouble, they call authorities very quickly.

4 years ago

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Verified Customer

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Jimmy Saint Joseph, MO

They were prompt and I understood the protection I was getting. The only thing I have is that everytime there's movement, I get an email. I'm inundated with emails so I don't know how that can be eliminated.

4 years ago

Reply from Guardian Protection

Hi Jimmy,
Thank you for being a 5-star customer! Our technical team would be happy to help you with any notification changes; please call us at 1-800-PROTECT.

May. 4th, 2020

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Verified Customer

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Brandy Tieff Brooklyn, MD

They should help their customers during this pandemic. Instead, I was still required to pay my bills. I've been a customer of theirs for over 10 years. So, how I will respond is the same way with all the companies I deal with that refuse to allow a payment plan or some type of furlough, when things open back up, I will look into using a different company : )

4 years ago

Reply from Guardian Protection

Hi Brandy,
Thank you for providing helpful feedback on your customer experience. Guardian is still working hard 24/7 to bring you the same reliable and reputable security monitoring our customers have become accustomed to. We are sensitive to our customer's individual situations and I will have a credit representative reach out to you to discuss this further.

Apr. 27th, 2020

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Verified Customer

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med

my experience with guardian is nothing but good and smooth as it should. they respond to my needs, my demands. customer service is always there when you need them. the only thing I might not like is their 5 years contract ,it kind seem like eternity.

4 years ago

Reply from Guardian Protection

Hello,
Thanks so much for being a part of the Guardian Protection family! It's great feedback like yours that helps us improve as a company.

Apr. 20th, 2020

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Verified Customer

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Mary Anne Schultz

I like that they are not connected to my phone line. One thing that I think would b a big improvement is I would like to see and small and brief reference guide/manual to tell me th functions of my fob and how to access all the functions of my alarm screen.

4 years ago

Reply from Guardian Protection

Hi Mary Anne,
Thank you for taking the time to share helpful customer feedback! I have located your account and will have a security system guide mailed out to you; please let us know if you need any further assistance!

Apr. 21st, 2020

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Verified Customer

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Mercedes Ramos

I like the system and the ease of setting and turning off the system. I have not had to call the CS department except once after installation. I would like to add a camera; however, the cost is prohibitive.

4 years ago

Reply from Guardian Protection

Hi Mercedes,
Thank you for providing helpful feedback on your customer experience! We are proud to be your home security provider and typically towards the end of your term, we can help negotiate those add on prices for you.

Apr. 13th, 2020

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Verified Customer

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Diane Tewell

Service has been great! Customer service has been helpful and very knowledgeable. If you have an alert the company calls you immediately. I feel safer with Guardian Protection securing my home and family!

4 years ago

Reply from Guardian Protection

Hi Diane,
Thank you for being a part of the Guardian Protection family! It's wonderful to hear the professional security services are bringing you the additional peace of mind you deserve every day.

Apr. 15th, 2020

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Verified Customer

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Sue Silver Spring, MD

They were quick to install and they've been very responsive. I can get the information I need on their website if I need it and the times I've had to call they've been very helpful.

4 years ago

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Verified Customer

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Angela Breinigsville, PA

Customer support responds expeditiously every time I reach out to them. I've actually seen the system in action it works it reaches the police department and they reached out for me.

4 years ago

Reply from Guardian Protection

Hi Angela,
Thank you for reviewing a helpful customer experience; we are glad to hear the quick response time and customer care is bringing you peace of mind!

Apr. 8th, 2020

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Verified Customer

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Ann Youngstown, OH

I like the quick service, I like the calls that I would get when anything was going wrong. To me service is everything and I thought that the service was really really excellent.

4 years ago

Reply from Guardian Protection

Hi Ann,
Thanks so much for sharing a great customer experience! We are so honored to be your home security provider of choice and thank you for your continued business.

Apr. 8th, 2020

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Verified Customer

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Felice

It's very hard to get some things off and on. The motion sensor was hard to get the battery pack out. Little things like that but overall it functions well. They're always courteous, they always answer me immediately.

4 years ago

Reply from Guardian Protection

Hi Felice,
Thank you for taking the time to share your customer experience! Our phone tech support is always happy to help walk you through any technical questions.

Apr. 8th, 2020

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Verified Customer

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Dara

Great! We went from ADT to Guardian and I am so glad we made the switch. They have a fast response time, great customer service and we didn't have to buy all the equipment up front like other scammy providers want you to.

4 years ago

Reply from Guardian Protection

Hi Dara,
Thank you for switching to Guardian Protection for your home security needs! It's great to hear the sales and installation process put your mind at ease and we will be here every day to help protect your world.

Apr. 7th, 2020

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Verified Customer

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Anna Hornbaker

I set off the alarm coming in the house with an arm full of groceries and did not get to the box quick enough to disarm. I was called by Guardian within minutes to verify who I was. That was quick.

4 years ago

Reply from Guardian Protection

Hi Anna,
Thank you for taking the time to share great customer feedback! I'm glad to hear the quick response times on alarms is bringing you the additional peace of mind you deserve.

Apr. 7th, 2020

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Verified Customer

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Regina Noket

Simple and effective. They have great customer service. Tech that came out to install was very patient and respectful. I highly recommend Guardian for everyone's security needs!

4 years ago

Reply from Guardian Protection

Hi Regina,
Thanks so much for sharing 5-star customer feedback. Guardian Protection appreciates your business and we will be here when you need us the most.

Apr. 7th, 2020

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Verified Customer

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Gloria Boea

Awesome experience. The representative was very patient, knowledgeable, and thorough. The representative did just what I wanted and even extra with helping my mother. Keep up the good work.

4 years ago

Reply from Guardian Protection

Hi Gloria,
Thank you for being a part of the Guardian Protection family! We are happy to be your home security provider and to help your mother.

Apr. 7th, 2020

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Verified Customer

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Hlaselan

We've had a couple of issues. Customer support has been pretty good, they've been easy to get in touch with. We had an issue with the app where we couldn't open and close our garage with the app but that was probably because we changed internet providers. That took awhile to resolve. We live in a townhome, if somebody knocks on the door and your one the third floor you can look out the front door on your phone. If the alarm is triggered you get a call right away.

4 years ago

Reply from Guardian Protection

Hello,
Thank you for choosing Guardian Protection for your home security and I'm glad to hear the smart home features like the video doorbell are bringing you everyday convenience!

Apr. 2nd, 2020

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Verified Customer

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Mary

I like the unit on the wall. It's smaller than the unit that I had before so I'm pleased with that, compact. When I've contacted them they took care of the situation right away. I was pleased with what they did.

4 years ago

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Verified Customer

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Albert

When we moved here the previous owners had it and we decided to stay with them. We just had a problem and they were really wonderful in talking my husband and daughter through fixing the problem.

4 years ago

Reply from Guardian Protection

Hi Albert,
Thanks so much for taking the time to share your customer experience! It's great to hear that customer support took care of your family and provided peace of mind.

Apr. 2nd, 2020

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Verified Customer

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Ronald

They provided excellent information on the services provided. Customer support is extremely good when it comes to phone call contact and assistance with issues. Their equipment is 99% effective. One piece of equipment runs out of battery power too quickly.

4 years ago

Reply from Guardian Protection

Hi Ronald,
Thank you for taking the time to share your customer experience. If we can help with anything on the equipment please give us a call or reach out here.

Apr. 2nd, 2020

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Verified Customer

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Amy

They were referred to me by the home company that I was using. Whenever anything happens in my house they call me immediately and are very nice. It's not perfect, the video doorbell camera picks up trucks driving by.

4 years ago

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Verified Customer

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Gary

My neighbor had gotten them so I decide to get them myself and I'm very happy with them. They're always there to answer my questions and I've never had a problem with them. I think for the price it's worth it.

4 years ago

Reply from Guardian Protection

Hi Gary,
Thank you for choosing Guardian Protection for your security needs, it's great to hear the services have proved reliable and cost-effective.

Apr. 2nd, 2020

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Verified Customer

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Janet

I was not informed that my calls were not being transferred to their offices when the alarm went off until six months later. I've had them out here twice, each time I had to pay for them coming out and now I find out that I don't have any wires because I was in a tornado and the tornado tore down the wires and I think they should pay for. They have addressed all my concerns but they cannot fix my problem without me upgrading.

4 years ago

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