Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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Sean Campbell

Motion Sensor installed was not working appropriately, technician came out multiple times and would not replace the specific non-working system after the second time. Ended up having to settle instead for a glass break alarm which was not what we wanted. Ended up spending our first 30 days with no away alarm, no acknowledgment for the defective system. Customer service was really nice through the process but don't feel that our resolution was fair to us, especially being new guardian customers and having a clear issue with what was installed and being told that instead of replacing the broken system we kind of have to either deal with it or put in something that we didn't want originally. I think taking a look into the motion sensing technology would help guardian. Their customer service however was very nice.

5 years ago

Reply from Guardian Protection

Hi Sean,

Thank you for providing helpful feedback on your customer experience as it will help us improve. If you have time, please private message us your address of service so we can look into this specific issue. Thank you!

Jan. 14th, 2020

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Verified Customer

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Richard Vollmar Chillicothe, OH

I had them for about 18 years, and then I moved. I tried them again, but I'm a little disappointed this time. I was sort of misled, in that I didn't know that the cameras they put up didn't record. They told me, "we can give you a four hundred dollar box and it'll record!" If the cameras don't record, I can't sit there all night and watch, so I was disappointed in that, but I went ahead and got the box. I also wanted a doorbell with the video and audio, but the guy who came to install it all said, "I can't put that up." That was another four hundred dollar thing, too. I sent it back in, and never have gotten my four hundred dollars back. They said they would put that box in, and he was here about eighteen minutes, but I think they charged me a hundred and ninety nine dollars to install everything. I think I'm just going try to break contract or something; I'm really disappointed if they don't come down on that. As far as customer service, I'm not getting any resolution on this. The people say they'll call me back, and they haven't called me back, so I'm really disappointed in that, and I don't want to keep calling them. I wish they would call me and let me know what's going on. On the equipment itself, I have to rush to shut it off, so I'm trying to figure out how to make it last a little longer when I come in so I can have time to put my code in.

7 years ago

Reply from Guardian Protection

Hi Richard, thank you for the honest feedback. I'm sorry to hear we missed the mark with our customer service. I have located your account and will have a care agent reach out to you as soon as possible.

Mar. 9th, 2018

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Verified Customer

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Gary Okeefe Spring Hill, FL'

I chose them since they were one of the top 10 home security services out there. Plus, they also had good reviews and were some $10 cheaper than the other companies. It took them a long time to get somebody out here to install the equipment. It was about 3 weeks until they got someone going, though I guess that things are a lot slower down here in Florida. Still, they seem like a good company. Whenever I have a problem, they are always right there to give me the answers. I don't like some of their answers sometimes though, they don't make me happy. For instance, with other systems I could leave the windows open on a nice spring or fall day and security would still be up and active. With Guardian that's just not possible, don't ask me why, so I can't really leave my windows open. That doesn't make me happy especially since I'm stuck with them for 3 years because of the contract. Though the equipment in general is good. I can arm and disarm the alarm from my phone, which is good in case a friend or someone has the key to the house. I don't like giving out my code so that works fine with me. I didn't get the cameras with my package though since those are an extra $200 or something like that. I was unaware of that since they had advertised it all as one thing. I'm happy with the equipment though.

8 years ago

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Verified Customer

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Hazel Caldwell 90305

I've only had the system for about a month and a half, but I'm just not all that happy with the guy that sold me the service. He promised that it would cost less than my previous system and that they would take care of canceling the old one and getting everything sorted out. He didn't and now my checking account is getting charged for that company too. I mean, the equipment and everything is fine I guess, but I'm not happy with the service that guy gave me. It took him forever to do everything, he didn't do it right, and I'm also sure I have the carbon monoxide thing included in my service, but I never got it.

8 years ago

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Verified Customer

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Carrie Brown Dayton, TX

Honestly, 3 stars may be high... I'm not sure if Guardian is a good fit given my geography. Internet service is limited in my area, so I was not able to get all of the home security functionality I would've liked, such as a video via a doorbell camera etc. Also, in the past 5.5 weeks, my system has reported at least 9 "communication failures," which makes me question how well my home is being monitored.

4 years ago

Reply from Guardian Protection

Hi Carrie,
I would like to get you some assistance with these issues. Your satisfaction is important to us. Kindly email your account information (name, premises address, phone number) to wecare@guardianprotection.com so that I can research this for you and escalate to our supervisor. Thank you and I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 6th, 2021

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Verified Customer

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Darnell Baltimore, MD

I'm having trouble with the motion sensors. I couldn't see what's going in the house when I come out the door in the morning--I should see those things on a regular basis. Everyday when the mailman comes I should see that, but I'm not seeing all that and I'm getting I'm getting a lot of motion alerts for wind blowing in the trees but I'm not getting no motion for when I'm going to my house everyday.

4 years ago

Reply from Guardian Protection

Hi Darnell,
I am sorry for the difficulty. I would like to get you some assistance with your issues. Please email your account info (full name, premises address, phone number) to wecare@guardianprotection.com so that I can escalate to our supervisor for you. Thank you for your patience. I look forward to hearing from you.
Mary Lynn M. Customer Satisfaction Advocate

May. 3rd, 2021

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Verified Customer

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Gwen Ellendale, DE

I've had a good experience for the most part--it's reasonably priced--however I had a something go wrong. It's been a couple of weeks and it still hasn't been fixed yet. My doorbell camera which was part of the package is no longer working after two weeks and they said it's the fault of the internet provider so I feel that I could have been warned about this beforehand. My neighbor has the same internet provider and hasn't had an issue with the doorbell camera. They should send out a technician to fix a brand new system instead of having the customer figure it out on their own.

4 years ago

Reply from Guardian Protection

Hi Gwen,
I am sorry for the difficulty. Generally speaking our technicians are not able to resolve an issue that is beyond their control, such as with an internet provider. I assume you have worked with our technical care team to troubleshoot the issue. After you have worked with your internet provider to resolve the issue on their end, please don't hesitate to give us a call at 1-800-PROTECT (800-776-8328) so that we can walk you through the steps to get everything back up and running. We are here to assist from 7 a.m. to 11 p.m. EST Sunday through Saturday.
Mary Lynn M.
Customer Satisfaction Advocate

May. 3rd, 2021

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Verified Customer

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Alicia Brown New Braunfels, TX

We are not happy that they limit the amount of videos that can be recorded from the doorbell camera. They expect you to pay more if you want more recording. I'm not talking about saving video, I'm talking about actually recording it. We have had to turn off our motion detector so we don't run out of recordings in the first week of the month. This is ridiculous because the motion detect feature is design to protect us. The ring would have been a much better solution as they don't limit this. Of course they didn't tell us this and we didn't know until after we had agreed to a contract.

4 years ago

Reply from Guardian Protection

Hi Alicia, I am sorry for the difficulty. Our technical care team may be able to help you. Can you please email your account info (name, premises address, phone number) to wecare@guardianprotection.com so that I can locate your account and escalate this issue to our supervisor. I look forward to hearing from you and I appreciate your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 3rd, 2021

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Verified Customer

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Heath Alvarado, TX

The guy who installed our system was very knowledgeable and nice. They have good equipment, I haven't had anybody break in to my house, and they have a nice keypad to use in arming and disarming your home. I think their plans are too expensive. I'm on a nicer plan that is more expensive than other companies I've gotten quotes from. I chose Guardian because they have an integration with the thermostat in their system, which I like. I spend about $60 a month which is way too expensive.

4 years ago

Reply from Guardian Protection

Hi Heath,
So glad to know that our professional technician did a good job and that our system is providing quality burglary detection and user-friendly conveniences. The Guardian App is a favorite of our customers because it lets you control everything from one place -- security, heating and cooling, lights, locks, garage door. To make sure you are getting the most value from your system for the money, please give us a call at 1-800-PROTECT (800-776-8328) and let us walk you through the multiple features your system likely has (and some that you may not be aware of). If you would like me to set this up for you, please email your account info (full name, premises address, phone number) to wecare@guardianprotection.com. and I will be glad to do that. Thank you for choosing Guardian Protection. Life Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Pat Coraopolis, PA

This is our second unit for our rental property. Prior to this, it is has been a very good relationship. The day we had it installed, the technician was also supposed to install an exterior camera and incorporate it into the existing system. For some inexplicable reason they didn’t do the installation and so far nobody had called us for a new installation date and we called them ourselves and nobody in customer service knew anything about it.

5 years ago

Reply from Guardian Protection

Hi Pat,
I am sorry to hear that you have been delayed in having your exterior camera installed. It is unusual for our customer care department not to know about a component that was to have been installed. I will need your account information to look into this for you. Please email your full name, premises address and phone number so that I can research it. Please email to wecare@guardianprotection.com.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 5th, 2020

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Verified Customer

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Ketric Stafford, VA

When I tried to schedule services to start back up, I found that customer support never changed the name on the account so it is still associated with the tenant and when we went in to change it, they misspelled my name so I had to call back to change it and then they finally showed up but without the equipment I needed so I am still waiting for one more item to be installed in my house.

5 years ago

Reply from Guardian Protection

Hi Ketric,
I apologize for the confusion. I would be happy to escalate your issue to a supervisor if you would like. If so, please email me your account info (full name, premises address, phone) to wecare@guardianprotection.com .
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 3rd, 2020

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Verified Customer

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Michele Webb Roseville, OH

I cannot get follow up on pending issues since the day of installation. I have called my sales rep many times & sent list shortly after installation. This is quite alarming as I switched companies to go with Guardian and raved about your company prior to this experience as we've had your service at our business over 16 years of which I was told would be upgraded months ago and nothing on that either. Prior to this I would have rated perfect on everything.

5 years ago

Reply from Guardian Protection

Hi Michele,
Our supervisor Joe Bullian tried to reach you his evening at the phone number we have associated with your account. Can you please call us back so that we can get you scheduled next week. Please call 1-800-776-8328 . Anyone will be able to assist you. If you have additional questions besides your outstanding service call, they can also help you with those at that time, so please feel free to ask.
Have a good evening and thank you for choosing Guardian Protection!
Mary Lynn M.

Aug. 25th, 2020

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Verified Customer

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Wendy Joyce Baden, PA

Wonderful people, good service very personable. On the smart home front though I do wish they were more integrated with Amazon/Alexa. Regretting not using Amazon Smart Home features in some areas as it is not seamless to use the Guardian / Legrand Sound System with Amazon streaming services. Also not sure the security cameras are as user friendly as Amazon's.

5 years ago

Reply from Guardian Protection

Hi Wendy thank you for the helpful feedback as it will help us improve as we expand our smart home security offerings; we appreciate your business very much!

Aug. 4th, 2020

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Verified Customer

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Ryan Nicholasville, KY

It is the company that my builder used in the subdivision I live in. The equipment seems pretty decent and I like their app. There are a couple of things I don’t love but in general it seems about normal for security systems. I did have problems, my address was wrong in the system. I caught it very early but it never got changed. I have called a couple of times and everyone was nice and it was in the middle of the covid crisis and they took care of it. I was late paying and they didn’t give me a hard time about it.

5 years ago

Reply from Guardian Protection

Hi Ryan,
Thank you for choosing Guardian Protection! We understand the additional hardships our customers may face during this pandemic and we look forward to providing you additional peace of mind each day.

Jun. 25th, 2020

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Verified Customer

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Terry Akron, OH

I was told that I can get certain features with this and then come to find out I have to spend more money for those certain things that made me actually want to come and use Guardian. When you sell a piece of equipment, you lay everything out that comes with the equipment. No hidden fees, put everything upfront so a person can make and form a decision based on that.

5 years ago

Reply from Guardian Protection

Hi Terry, thank you for the feedback as it will help us improve our sales process. Please give us a call at 1-800-PROTECT or message here if we can be of further assistance.

Jul. 14th, 2020

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Verified Customer

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Brandy Tieff Brooklyn, MD

They should help their customers during this pandemic. Instead, I was still required to pay my bills. I've been a customer of theirs for over 10 years. So, how I will respond is the same way with all the companies I deal with that refuse to allow a payment plan or some type of furlough, when things open back up, I will look into using a different company : )

5 years ago

Reply from Guardian Protection

Hi Brandy,
Thank you for providing helpful feedback on your customer experience. Guardian is still working hard 24/7 to bring you the same reliable and reputable security monitoring our customers have become accustomed to. We are sensitive to our customer's individual situations and I will have a credit representative reach out to you to discuss this further.

Apr. 27th, 2020

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Verified Customer

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Hlaselan

We've had a couple of issues. Customer support has been pretty good, they've been easy to get in touch with. We had an issue with the app where we couldn't open and close our garage with the app but that was probably because we changed internet providers. That took awhile to resolve. We live in a townhome, if somebody knocks on the door and your one the third floor you can look out the front door on your phone. If the alarm is triggered you get a call right away.

5 years ago

Reply from Guardian Protection

Hello,
Thank you for choosing Guardian Protection for your home security and I'm glad to hear the smart home features like the video doorbell are bringing you everyday convenience!

Apr. 2nd, 2020

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Verified Customer

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Janet

I was not informed that my calls were not being transferred to their offices when the alarm went off until six months later. I've had them out here twice, each time I had to pay for them coming out and now I find out that I don't have any wires because I was in a tornado and the tornado tore down the wires and I think they should pay for. They have addressed all my concerns but they cannot fix my problem without me upgrading.

5 years ago

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Verified Customer

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Andrew Eckroade

The overall experience has been satisfactory. We have not been able to use our "away" status on our alarm system due in part to it not working correctly. It has been previously serviced and still not been corrected. The customer service is great! The people that work at the company are great, but the actual system definitely has room for substantial improvement. My main concern is that my 90 day warranty runs out and I will have to start paying to have Guardian come out to service my security system.

5 years ago

Reply from Guardian Protection

Hi Andrew,
Thank you for taking the time to share helpful customer feedback, it's great to hear you have enjoyed your customer care. I have located your account and we will reach out to schedule a return trip to help with your system issue.

Mar. 4th, 2020

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Verified Customer

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Shirish

I had a good experience, especially when the agent came in and helped explain all the papers. I had no experience with the other security sytems but I'm pretty satisfied. I like their app. It's very convenient, very user friendly. We had a little bit of a hiccup to start with our doorbell camera. I think right now I also have some issue that it's not recording the moment.

5 years ago

Reply from Guardian Protection

Hi Shirish,

Thank you for choosing Guardian Protection! Please message us back here or call 1-800-PROTECT if we can help with anything.

Dec. 23rd, 2019

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Verified Customer

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Maria Harlingen, TX

I've been having problems with it. It keeps beeping and I was told it was the battery and I replaced it and it's still beeping so the problem has not be solved. I'm 79 years old and I needed help changing the battery and I would have paid for somebody to come and change it for me. I feel like they should provide that service and help us out instead of us having to pay for a service call.

6 years ago

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Verified Customer

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Mommajude 24 Chicago, IL

Your service was good in the beginning, but has slacked off recently. We don't always get a call if we accidentally trigger the alarm. Our alarm has gone off by itself at least 3 times during the night while we were in bed. And no call.We need a new battery in our alarm sensor, and we were told you don't do that. It is above our kitchen window and we cannot change it. My husband can't climb on a ladder and has a bad back. And I had a stroke and can't climb, either.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for taking the time to leave feedback on your experience with Guardian Protection. I'm sorry to hear about the low battery, we certainly can schedule a service visit to change that for you, I'm not sure why that was not offered by customer service. If you are still having issues please message me back here!

Dec. 27th, 2018

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Verified Customer

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James

We've been having some issues with the equipment, for instance the door lock. I upgraded my system, its a smart system and the door lock has been malfunctioning. They have to come here several times to fix the problem here with my alarm system. I've been happy with them for all these years and they are pretty reliable I would say just having some issues with the equipment that installed last week. That's it.

7 years ago

Reply from Guardian Protection

Hi James,

Thank you for the honest feedback on your experience with Guardian Protection over the years. If you are still experiencing any issues at all please message us here, we are happy to help!

Aug. 14th, 2018

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Verified Customer

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Mary Dellinger Greenville, SC

I've only had to call them once and they were very helpful but I was supposed to get a video doorbell installed and that was not done. I got a phone call back saying that they were aware that it had not been done but that someone would contact me the next day that was about a week ago I haven't heard from him since. I think they are a little expensive.

7 years ago

Reply from Guardian Protection

Hi Mary, thank you for the constructive feedback on your security services. Unfortunately we were back-logged on the video doorbells for awhile but are working hard to install them for our valued clients. Please message us here if you experience any further issues.

Jul. 11th, 2018

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Verified Customer

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Kenneth Harris Fairborn, OH

They were the company that was recommended to us at the time our home was built. We just went with them because it was easier. As far as the installation goes, I didn't have any issues with them. I did have some issues when it came to getting a hold of technical support. Essentially, getting them to come out and address the issue was the hard part, once they came out, things were fine.

7 years ago

Reply from Guardian Protection

Hi Kenneth,

Thank you for building with Guardian Protection! I'm so glad your issues got worked out, and thank you for the feedback as it will help us improve the consumer experience. If you ever have further questions please do not hesitate to reach out to us at 1-888-895-4805.

Apr. 6th, 2018

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Verified Customer

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Eddie Hancock Ruther Glen, VA

I chose them because they were issuing cameras that allow you to visualize what was going on in your home when you're away. I just wish it was a worthwhile operation. They only have a 15 minute block of time that the cameras operate. During that time, they only operate when you're entering the home or activating the alarm. They have these motion sensors that just snap a picture, and that's it. If they came on and stayed on, and recorded the whole time, and saved the recording, it'd be better.

7 years ago

Reply from Guardian Protection

Hi Eddie, thank you for the review of your services. We are able to upgrade your cameras to have a SVR unit which constantly records, please give us a call or message if you would like to upgrade.

Mar. 15th, 2018

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Verified Customer

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Candi Cole Talladega, AL

They seemed to be very solid compared to the other providers that I researched, and in the beginning, before I had the account, they were interacting a lot, but after the installation I did not hear from them. I actually had to call them to let them know that I did not receive my speakers and my signs for the yard. The equipment seems to be a bit dated. I had Vivint before, and their standard equipment had the cellular connection inside of the monitor. When the guy got here, he said that's an upgraded charge, and we'd have to upgrade our equipment to receive that.

7 years ago

Reply from Guardian Protection

Hi Candi, thank you for choosing Guardian Protection! We are honored to have you as a customer and happy to answer any questions you may have. Please write us back here if we can be of any further assistance.

Mar. 8th, 2018

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Verified Customer

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Ben Obusek Elizabeth, PA

We built a house and it was one of the services provided through the builder. They said they were going to install it for free. We never really had a problem with the equipment itself except for one sensor going bad. We had some major issues with the installation and promises that weren't kept, and after we complained to Guardian, they they really swung for the fence to try to make it right. So while we were dissatisfied and wanted out of our contract, they did everything in their power to keep us happy.

7 years ago

Reply from Guardian Protection

Hi Ben, thank you for the honest customer testimonial. I'm sorry to hear we started off on the wrong foot but very pleased to hear we took the time to make the situation right. Please give us a call 7 days a week with any questions. We appreciate your business!

Jan. 25th, 2018

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Verified Customer

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Paul Palumbo Heath, OH'

The manager there was a family friend, so I thought I'd get it. During the installation it took them four trips just to get our system up and running. I've also had to pay them every time the batteries in our system need to be replaced. On those occasions they will just call us in the middle of the night, wake us up, and tell us that we have a dead or low battery.

8 years ago

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Verified Customer

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Scott Bryan Mays Landing, NJ

Some experiences with their service have been good, some were not that good. I could say it's just been average. I do feel however, that they don't do anything for loyal customers like ourselves, considering we've been with them for over 10 years. In my opinion, if they do new things for new customers, they can provide some benefits to their loyal clients.

8 years ago

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Verified Customer

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Damarius Azle, TX

I like the ease of the control pad. It's updated technology, and the cameras are clear. But, I have not heard from anyone since the install and they were supposed to be coming back to do some more work and then I had issues with my system and I sent them an email and I haven't gotten a response.

4 years ago

Reply from Guardian Protection

Hi Damarius,
I am glad that you are enjoying the ease and simplicity of the control pad as well as the camera clarity. Life is better when it's safe! I am sorry that you have experienced difficulty with regard to outstanding issues. I would like to get you some assistance with your issues. Please email your account info (full name, premises address, phone number) to wecare@guardianprotection.com so that I can escalate to our supervisor for you. Thank you for your patience. I look forward to hearing from you.
Mary Lynn M. Customer Satisfaction Advocate

May. 3rd, 2021

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Verified Customer

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Ayanna Roseboro Norristown, PA

I’m just not happy with the product and wish I never switched. The doorbell camera is subpar. I’ve called and expressed my concerns. Anothe tech came out and nothing has changed. When someone rings my bell you can’t see them. If the video does start to work it takes so long and what you need captured is long gone.

4 years ago

Reply from Guardian Protection

Hi Ayanna,
I am sorry for your frustration. If you would like me to escalate this to a supervisor for you, please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 20th, 2021

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Verified Customer

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Shawn Pataskala, OH

When I moved to a new home they were the security system that approached me first. I wish their alarm panel would be a little more clear and that the focus of the camera would be outside. I like the remote aspect of the system where I don't need to be at the house in order to make changes to my system.

4 years ago

Reply from Guardian Protection

Hi Shawn,
Thank you for taking the time to connect with us and thank you for choosing Guardian Protection. I think we may be able to get you assistance with these concerns. I would like to put you in touch with our technical care team and a supervisor. Can you please email your account information (name, premises address, phone number) to wecare@guardianprotection.com so that I can locate your account and escalate for you. I look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 5th, 2021

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Verified Customer

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Anqunetta Riverview, FL

The person who came to set up my system was very friendly. Unfortunately, there is a long delay between the doorbell ringing and being able to actually see who's at the door, so it's kind of pointless to have. I like the fact that I can use my mobile device to control locking my door and opening/closing the garage.

4 years ago

Reply from Guardian Protection

Hi Anqunetta,
I am happy to know that you are finding a good benefit in being able to use the Guardian App together with your mobile device to control your smart home security system and your garage door. Our customers tell us they appreciate these interactive features and glad that you do as well. I apologize for any difficulty you maybe having with your video doorbell. If you would like me to escalate this to our supervisor and get you some assistance, please email me your account info (full name, premises address and phone number) to wecare@guardianprotection.com.
Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Ramsey chavez Copperas Cove, TX

One of my cameras kept losing signal, fix was a external router, thats unreliable to me also when you meet your max of video uploads for the month it resets the next month unreliable not getting anything after your max unless you buy their recorder and add it, I purchased and installed lorex security cameras for reliability

4 years ago

Reply from Guardian Protection

Hi Ramsey,
I am sorry for the difficulty you experienced with the camera as part of the system you purchased from our dealer AAA Home Security. I am happy that you were able to resolve this issue. Please feel free to call Guardian Protection at 1-800-PROTECT (800-776-8328) if you have any other needs.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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C Brewer

The app is slow you have to do to much to get to live feeds and by the time you get there the event is over and you have to wait upwards of 5 mins for the saved video to load. I'm actively looking for something better. It's also way to expensive for slow technology.

5 years ago

Reply from Guardian Protection

Hi C Brewer,
I apologize for the difficulty and I understand your frustration. Please email your account information (name, premises address, phone number) to me at wecare@guardianprotection.com and I will escalate to our supervisor so that we can get you some assistance with this.
Thank you very much,
Mary Lynn M.
Customer Satisfaction Advocate

Nov. 24th, 2020

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Verified Customer

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Amy Christopher San Antonio, FL

My problem with it is it doesn't detect every motion in the front at the doorbell and doesn't save all of them at either. And you should be able to have another video streaming over by the garage available for your customers. Because I would like my garage protected as well, there just should be more video streaming available.

5 years ago

Reply from Guardian Protection

Hi Amy,
I am sorry for your frustration. Can you please email me your account info so that I can escalate your problem to our customer care supervisor. Please email your premises address and phone number to wecare@guardianprotection.com
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 25th, 2020

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Verified Customer

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Larrell Thacker

Two days after my system was installed I started getting notices about low batteries in the motion detectors. Now not even a month later, the power cut off due to the rain and I got the notices again. It's really bothersome.

5 years ago

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Verified Customer

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Calainia

It is a little more expensive than others and they couldn’t offer support on hooking up the sound system. I do like the app. It is nice that if you forget to arm your house, you can arm it while you are away. There a re reminders.

5 years ago

Reply from Guardian Protection

Hello, thank you so much for taking the time to share helpful feedback as we are always looking to improve. It's great to hear the interactive features like the smartphone app are bringing you convenience.

Jul. 22nd, 2020

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Verified Customer

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Lawrence

Their call center could be a little more helpful. I called to get some help and the person did not know where the router was or anything so it was useless. I still don’t know if two of the three cameras are working properly.

5 years ago

Reply from Guardian Protection

Hi Lawrence,
Thank you for sharing helpful customer feedback as we are always looking to improve. We do have a specialized technical care team that is available during the week; please give us a call at 1-800-PROTECT.

Jul. 22nd, 2020

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Verified Customer

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Michael Sr

I think they need to let people know that if they're going to get a video camera for the front door, they need to have a doorbell or it costs several hundred dollars to get electricians to come out to pre-wire all that stuff.

5 years ago

Reply from Guardian Protection

Hi Michael, thank you for the helpful feedback. Yes, that should have been explained to you that a hardwired doorbell is needed to hook up our video doorbell.

Jul. 10th, 2020

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Verified Customer

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Anonymous

The only support I've contacted is billing and they're rude. I haven't had it very long. We were supposed to get a homeowners discount that they were supposed to send to us directly but they didn't do it so our homeowners discount was cancelled today.

5 years ago

Reply from Guardian Protection

Hello, I'm sorry to hear you've had some less than helpful customer care support. Please message us here with your address of service with the 'Private Response' option so we can look into this for you. Thank you!

May. 19th, 2020

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Verified Customer

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James Rosner

Very little communication with Guardian. We have been dealing with the installing company Core Smart Productions since installation 1/31/20. Not real happy with them. Rating for Guardian reflect very little dealings with them. Ratings should improve when Guardian takes over.

5 years ago

Reply from Guardian Protection

Hi James,
I'm happy to hear you've had a few good experiences with Guardian and if we can help with anything at all please reach out here.

Apr. 9th, 2020

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Verified Customer

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Ronald Allen

I was told that my same monitored services would be covered by Guardian, at no additional cost. However, my fire and carbon monoxide monitoring did not get picked up. I have been waiting for a couple of weeks for someone to get back with me.

5 years ago

Reply from Guardian Protection

Hello Mr. Allen,
I'm sorry to hear the installation was not exactly how you expected; I have located your account and have sent an urgent message to the authorized dealer that sold and installed your security system.

Apr. 2nd, 2020

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Verified Customer

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Ernestine Philadelphia, PA

Their support usually tries to be as helpful as they can when I call. I am disappointed with the quality of the equipment. The only feedback that I have is that I've had two service calls but in and the system is not working according to what they told me when I got it installed.

5 years ago

Reply from Guardian Protection

Hi Ernestine,
Thank you for taking the time to provide honest feedback on your customer experience. Please use the 'Private Response' option here to reply with your address if we can help further.

Mar. 24th, 2020

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Verified Customer

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Ray Bradenton, FL

They told me they would be here Saturday to put my doorbell in and I was told to just wait until Monday. They never called me on Saturday and I waited on Monday and they didn't show up. I called them and they said they'd be there but there was a lady that called back so I have yet to put it in.

5 years ago

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Verified Customer

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Clint Walker

Better sales reps. Hard to get someone out to my house to help setup. Then I still haven't heard anything back from sales rep for my coupon for two month sale so I've been paying full price. I want to cancel contract and find another monitoring service with no contract or self monitor

5 years ago

Reply from Guardian Protection

Hi Clint,
Please private message your address of services here so we can have that sales issue researched for you. Thank you!

Feb. 26th, 2020

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Verified Customer

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Stephanie

I had some initial concerns with the set up of my guardian services. I had problems with the motion detector. Only feedback that I have is that if there's a new sales person they need to be partnered with a more experienced sales person to help with the overall process.

5 years ago

Reply from Guardian Protection

Hi Stephanie,

Thank you for choosing Guardian Protection for your security needs and taking the time to share helpful feedback on the sales process. We are always happy to help answer any questions you may have!

Feb. 24th, 2020

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Verified Customer

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Matthew Pittsburgh, PA

The technician that came to install the system was very nice but I've had technical problems with the equipment and customer service says it should be working but the doorbell is not working. It is nice being able to control it from your phone.

5 years ago

Reply from Guardian Protection

Hi Matthew,

Thank you for taking the time to review your customer experience. Please call 1-800-PROTECT or message here if we can help with technical questions, thank you!

Dec. 30th, 2019

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Verified Customer

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Mr. Hill

System meets my basic needs. Mobile app helps to monitor whether i remembered to set alarm and alarm from afar. Need easier way to test system. Need easier replacement of batteries or early warning that batteries are going out.

6 years ago

Reply from Guardian Protection

Hello,

Thank you for providing helpful feedback on your customer experience! It's great to hear you are taking advantage of the phone app for on-the-go monitoring of your security system. You can test your system by calling into customer care or visiting your customer care portal 24 hours a day at

Sep. 16th, 2019

Guardian Protection Reviews

Summary of Reviews