Name: Frontpoint
Rating: 4.1

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Verified Customer

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Kadeen Loma Linda, CA

They've always been extremely responsive and very helpful and there've been times where I've tripped the alarm and they've always been really understanding and helpful. The equipment is responsive and durable. They're not always the cheapest option out there but they're very good.

4 years ago

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Verified Customer

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Robert Reno, NV

When I called to troubleshoot the camera, they were very detailed, helpful, and friendly. The app is easy to use anywhere I am, I love it. I also appreciate that they have dedicated representatives for you to reach out to directly.

4 years ago

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Verified Customer

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Anonymous Taylorsville, KY

The service has good product knowledge and good customer service skills. The equipment is easy to use and there hasn't been any false alarms. The phone app is very easy to use, the equipment was very easy to set up, and I've had several encounters with customer service and they've all been very positive.

4 years ago

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Verified Customer

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Anonymous Gastonia, NC

Customer service is not available 24 hours, only in emergency situations but I really appreciate the customer service people. They are always supportive and they are very patient with you. They can spend a lot of time explaining things if you don't understand anything and that's means a lot for me and all of them have been nice to work with.

4 years ago

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Verified Customer

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Ricardo Vacaville, CA

They have been very responsive to anything that I need. I've had a few issues with the box. The first one that arrived was cracked so I had to send it back and they sent me a new one and then about a month ago, the box I had stopped working so they have to send me another one but I'm pretty pleased with the way it works and with the customer service.

4 years ago

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Verified Customer

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Cassie cromer

I love. No complaints. This is my third company. The customer service is top notch. They make you feel comfortable and at ease. Any question we have had no matter how small they have answered and make us feel like a priority. They are affordable. There are fantastic add ons. I would not go with another company.

4 years ago

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Verified Customer

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Andrey Irvine, CA

Their responsiveness and professionalism any time we run into an issue, they resolve it super fast. We haven't any problems with the system. It was super easy to install and easy to troubleshoot at times when troubleshooting is necessary.

4 years ago

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Verified Customer

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Linda Baker, LA

The equipment was a self-install and I haven't had any issues with anything other than the motion detector which fell and it was just a matter of me putting it back on. Everything they said that they were going to do, they did. They're a little costly. I wanted something that was a little cheaper monthly.

4 years ago

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Sekeeta Olive Branch, MS

Customer service was very efficient. I don't have to wait long to talk with them and they were knowledgeable. I generally get the same answers unlike some companies when I call and every representative I talk to tells me something different. I don't like the portable system. I would rather have it attached. The motion detectors are not as sensitive as I would like them to be.

4 years ago

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Verified Customer

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Christin Jackson, MS

The equipment provided works pretty good but sometimes the sticky adhesive can be weak and so it falls off the wall. I would also prefer a further range of motion detection. Other than that, I like the timeliness of customer service, and the fact that the technology is web based.

4 years ago

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Verified Customer

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Tyler

Frontpoint was recommended to me by a friend and is relatively affordable. The equipment functions well. When I did have a problem with the sensors falling off, customer service worked with me and I was able to get it replaced free of charge.

4 years ago

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James D

Frontpoints equipment has been very reliable. It was also very easy to set up and install. Customer service was also very professional and quick to respond. I also like how they use their own data so I don't have to use mine.

4 years ago

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Verified Customer

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Eugene

I am pleased with the value that Frontpoint offers. As soon as my alarm goes off, I receive a call from them within seconds. They also walked through everything making sure I understood how to install the equipment. I like the keychain clicker remote which turns off the alarm before you even get to the door.

4 years ago

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James

I am very pleased with the service so far. I have become adjusted to the equipment and so it is family user friendly. I was lost in the beginning trying to set it up, but customer service was very helpful and walked through it with me. Customer service was also quick to respond.

4 years ago

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Yvonne

I like the fact that Frontpoint is cellular. Every time I have left a message via phone or email, I typically get a rapid response. I did have an issue that was location based, but customer support helped solve the problem with speed.

4 years ago

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Verified Customer

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Charles

Frontpoint is very honest about what their technology does and doesn't do. Customer service was very cooperative on the phone, and they made sure it worked to my satisfaction. They are very cooperative, and very supportive. The equipment has worked great.

4 years ago

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Verified Customer

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Sandy

I was impressed of how great the customer service is. Every time I call in, they are always so helpful, and so happy to answer all my questions. The equipment was also an answer to my needs. I am grateful for the many options and settings it had.

4 years ago

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Verified Customer

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Michael Newberry, FL

Each time I've spoken to anybody from Frontpoint they were professional and knowledgeable. They answered all my questions. I like the equipment and think it's top notch, but I want a touch screen unit but it's not available. The price is a little expensive, but other than that everything is good.

4 years ago

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Ian San Antonio, TX

They follow up a few times and were able to walk me through the set up and answer questions I had. It's pretty user friendly, I haven't had any issues with it. They have a good return policy if anything is not functioning or was broken in the box.

4 years ago

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John Atlanta, GA

Every problem we've had has been dealt within 24 hours. I had my car broken into and the camera effectively captured the incident and the person who did it. We haven't had any equipment issues at all, everything has worked well.

4 years ago

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Verified Customer

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Mackenzie Cleveland, OH

Every time I have called, I'm always greeted with a friendly person who makes sure to figure out what I need. I have sensors on all my doors that I can lock and unlock on my phone from practically anywhere. I've been with them for about 2 months and there's been no negatives to it.

4 years ago

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D Gene Katy, TX

Getting some of the individual devices into the program is somewhat difficult. I had a system from another company that uses Simon XT and I thought I'd be able to use all those sensors, but I was only able to use the motion sensors. So, I had to buy new sensors for the doors, windows, and instead of it costing me $200 it cost me $600-$700. I haven't had any issues with them, and I would definitely recommend them. I think they are an outstanding company.

4 years ago

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M Pontiac, IL

They are responsive, helpful, and walk you through the steps of the installation. They are always very pleasant and helpful on the phone. The equipment is performing well, it's easy to use and I haven't had any problems with it.

4 years ago

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Nicolas The Bronx, NY

This is going to sound terrible, but every time I call they all speak English. It's very important to me to be able to understand them. I've had to call them a few times because it was a learning process and to me it was difficult to get it set up and get going. It has a self-installation kit which I wasn't aware of, and the system doesn't always respond the way I thought it would/should. I like that I can have some alarmed and some disarmed, it's very easy to bypass the system. I wish their customer service was open 24/7.

4 years ago

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Ernie Millstadt, IL

During the install I had a lot of questions and they were courteous and answered all my questions. They got everything working. I had an alarm and they called immediately and we worked out that it was somehow a false alarm. The sales person told me 200 feet, but the motion detectors didn't do that.

4 years ago

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Nareshkanna Tracy, CA

It's affordable and easy to install. I like the app because you can watch your home sensors. Whenever I call them, they clarify all my concerns and doubts. They provide technical assistance the entire time and resolve all my issues in one single call.

4 years ago

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Everett Austin, TX

There was always a real person on the line to give us the information we need, they answered any questions we had. It was easy to install and worked perfectly from the first time we turned it on. The monitoring charges are a bit high, but the equipment is reasonable.

4 years ago

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Verified Customer

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Sandy Boyse

The service in both setting up and troubleshooting the equipment is amazing! They work with you very calmly and don't let your frustration get them down. Always ask if there is anything else they can help with before you get off the phone.

4 years ago

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Susan

I rate them because I like the sensors if you fool with them they notified right away I like their accuracy on the Range they call you right away after your cold you don't know on the police are already on their way I think they're a good company that's why I rate them a five

4 years ago

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Rose Marie Tiernan Sebastian, FL

I went with Frontpoint because they had good ratings, and their price is fair. Anytime I call their customer service, they answer my questions right away. One time, I had a little bit of water get near my water sensor, and they notified me right away!

4 years ago

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Christine Kauffmann Ferndale, MI

My daughter recommended this company to me, and I'm very pleased with their customer service. They've always responded immediately and politely. They solve any of our issues. Unfortunately, we are not as pleased with the equipment. We have two properties, and the glue that catches the contact point is really bad and keeps falling off. We keep having calls that there are break ins, but there are none because it's faulty. The one on my back door falls off every week or so, but I still think it's a good value for your money.

4 years ago

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Phillip Menzies New Rochelle, NY

Frontpoint's customer service is very attentive and committed to serving all of its customers. They are rated the best so far in home security systems, and their equipment is very user-friendly. I would recommend it to other homeowners who are looking to purchase a home security system. The system is also extremely affordable.

4 years ago

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Paul Chuckran Port Hadlock, WA

At the beginning when I signed up, there were a couple different mix ups in terms of billing and stat updates that had to be straightened out. I was credited, and talked to the right person, but there wasn't immediate feedback from the company after that. The equipment is generally the same as most high tech companies. I haven't had any real problems, and the system seems to work okay. I have recommended them to others!

4 years ago

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Daniele Andreini Arlington, VA

A real estate agent recommended Frontpoint to my family, and we are very happy with them. Their customer support is quick to respond and solve any issue I've had. I'm not really a handyman, and it was very easy to install. Everything worked immediately after self-installation. I've had no issues with them, so I'm very happy.

4 years ago

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Linda S

I was a bit hesitant to buy a security system that I had to install myself. But the instructions were very thorough, and when I did run into an issue (twice during installation), their helpline was stellar - walked me through quickly. And I know the alarm is working, because we had a false alarm that was responded to by the sheriff department.

4 years ago

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Walter Berry

It's easy to install and affordable. I did have some issues because I was out of the coverage range, but they identified that I needed to get my unit back with the internet and they upgraded my unit at no cost to fix my problem.

4 years ago

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Shawn Johnston

I had a great first impression while on the phone talking to the guy who helped me figure out what I needed for my particular house. They walk you through whatever steps you need and it's as good as any other service I've used.

4 years ago

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Patrick Bryant

I've had some problems with the door sensor going offline and then coming back on, but I think that's due to the door with the seasonal change in humidity. The person that helped me put the system together was very honest and gave me a lot of good things to think about.

4 years ago

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Karen Albin

They helped me through the whole process of putting this in and explained how each thing worked. I felt very confident going into this because they gave me all the information I needed before I bought. Delivery was quick, and I'm just very satisfied with them.

4 years ago

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Bob Rickelman

It's easy to get a hold of somebody, every time I talk to someone in person they've been able to answer my questions and help me out. I haven't had any problems with the equipment, I like the "do it yourself" aspect of custom ordering based on your own needs. I would like it if the rates were a little lower, though.

4 years ago

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Steven Fravel

It doesn't have an interface to the Amazon Echo, I think it would be simpler if we could just tell Alexa rather than having to go over to the panel. I've had to call them a few times, and they've been very helpful and walked me through what I needed. They gave me a terrific deal on the equipment and it seemed to be very easy to install.

4 years ago

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Jim Moynihan

They did a nice job helping me with the installation, they walked me through it pretty quickly. I haven't had any issues with the equipment. Again, the installation is very easy, I think a lot of people might get scared away from having to do it, but it really is easy.

4 years ago

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Mark W.

It was fairly easy to figure out the equipment i needed to secure my home, very simple to install and initialize the system and has worked great for almost a year now. Easy to arm and disarm the system and has great reminders and notifications.

4 years ago

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Lisa Whittington

Every time I've interacted with customer support they have gone above and beyond to make sure that all my questions were answered and that I had everything I needed. I'm just really impressed with them. The equipment is easy to use and up to date.

4 years ago

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Daniel Miller

I've had a good experience with them, we're happy with it. Whenever I call them I get through to someone right away, I'm not put on hold or anything. Everybody is also very nice and knowledgeable. The equipment is amazingly clear. It works well and, even if someone unplugged it from the wall, it would still work.

4 years ago

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Darlene Wells

I found a list of the top 10 best companies for this type of service. I started calling them all and checking on them but I didn't really have a lot of time to call everyone. In the end I settled with Frontpoint because they seemed like a good company and their equipment had good features. I really don't know the full extent and capability of the system. I assume it's all working properly. A lot of times though, when I look at the application, it will say that the network is down or something. I don't know if that's my phone's network or if it is Frontpoint's network, but that's a little disappointing. I think their customer service is fine. I don't always get to someone right away when I call, there is a little lag between the call going through and a live person come on the line. Otherwise, it's fairly good.

4 years ago

Reply from Frontpoint

Thank you for taking the time to share your experience with us and please let us know if you ever experience that network outage again, as we would be more than happy to investigate this and make sure everything is working exactly how you need it to!

May. 21st, 2018

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Anonymous

I chose them because I like what they offered and the personnel was good. Talking with them was a good experience. Every time I call I get good responses and feedback. They can always help me with whatever situation comes up. They could definitely do better with the sensors and the monitor. Like, it would be nice to be able to tell when someone opens a door and also which door it was. That kind of capability would be great.

4 years ago

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Anonymous

The system is top of the line sort of stuff, there's just some minor flaws here and there. For instance, it doesn't trigger as quickly as I think it should. Thing is, there was some miscommunication as far as how the system worked. Now I'm stuck with merchandise that I really can't use and I didn't find that out until two months into it. So, I was basically paying a higher fee for a service I wasn't using.

4 years ago

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Anonymous

I signed up because they seemed like the best deal with the most complete system. The equipment is good. I'm not sure how it compares to the industry standards, but I think it's better than anything else we've seen. They have always been responsive to any alarms that go off.

4 years ago

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Angela Goldner

I picked them because they were cellular based. They were very quick to respond to a false alarm that happened. Some parts of the system that go on the walls have fallen a few times though. The backs of those are uneven so they don't attach well.

4 years ago