Name: Frontpoint
Rating: 4.1

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Verified Customer

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LeeAnn Jacksonville, FL

They have the best service and the system works great. It's very easy to install.

5 years ago

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Anderson Orange Park, FL

Good customer service, always get a person on the phone if I have questions. Trustworthy.

5 years ago

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Corrie Raleigh, NC

Support has been fantastic and response time to alarms has been prompt.

5 years ago

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Dan R Martinsburg, WV

Great customer service and easy self setup. Not the cheapest company but average prices.

5 years ago

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Vanessa Washington, DC

Security system is okay but my motions continuously don't work despite tech assurance. I was also told when I signed up that I could split the system in to two zones and now I'm told that's not possible.

5 years ago

Reply from Frontpoint

Thank you for sharing this feedback with us. We would like the opportunity to make this situation right and help you. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon!

Apr. 3rd, 2018

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JT Rochester, NY

Great customer service, innovative equipment

5 years ago

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single senior citizen NJ

This company was rated number 1 and they took tons of time helping me understand the instructions

5 years ago

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Steven H

Pretty good company, decent monthly price.

5 years ago

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JOO San Francisco, CA

FrontPoint has excellent Customer Support. The Support staff are very knowledgeable and typically address my issues on the first call.

5 years ago

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Hannah Indianapolis, IN

Great customer service, easy setup, fair pricing.

5 years ago

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NJPRAFFAIRS

Consistant Outstanding Customer Service, product is very easy to install and realiable

5 years ago

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Bev Refugio, TX

The system is easy to use and gives me a sense of security especially when I leave the house!

5 years ago

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No name Farmington, MI

Very prompt when the alarm was tripped by accident

5 years ago

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Andrew Middletown, NY

Equipment and customer service are excellent have had no problems the only thing I would like to see change is a drop in the price of the equipment but you get what you pay for and it's high quality

5 years ago

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Nick Roanoke, VA

Ease of use, remote features and monitoring.

5 years ago

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Matthew M. Corryton, TN

Great service and friendly employees. Equity meant is good and easy to install

5 years ago

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Neil Renton, WA

The bottom line for FrontPoint is that they have exceptional customer service. If you leave an email, you get a response quickly or a call. If you call, you are greeted by staff that simply and clearly works through your issues until they are resolved.

5 years ago

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TerrK Fort Collins, CO

It was easy to set up and to operate daily

5 years ago

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Linda West Whitewater, WI

Customer service is amazing and it was very easy to install and use.

5 years ago

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Stellar alarm company Lansing, MI

Haven't had any problems with it. And I dont h as ve ro have a stranger in my house to set it up

5 years ago

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Best value Detroit, MI

Excellent customer service Excellent customer service

5 years ago

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chphilly Philadelphia, PA

Easy installation, great customer service, one year contract options

5 years ago

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Mark Commack, NY

Quality product with exceptional service

5 years ago

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Robin Princeton, NC

Ease, systems set up/use, customer service and so far it seems to be reliable.

5 years ago

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Vivian Lanham, MD

The service is great, just wished it was not so costly each month.

5 years ago

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Joseph Alee Ontario, OR

Poor customer service. Faulty sensor two weeks passed by still haven't received the replacement. It's a matter of security

5 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. At your earliest convenience, could you please private message us with the name and address associated with your account? We would like the opportunity to make this situation right for you. Thanks again and we hope to hear from you soon!

Apr. 24th, 2018

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Verified Customer

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Keith Rogersville, AL

Quick response when alarm is triggered. Great customer service. Affordable price!!

5 years ago

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Jim and Linda Godfrey Feasterville, PA

Good customer service. System is easy to install.

5 years ago

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suman

very high price for the service provided

5 years ago

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Excellent - Keep it up !

Very responsive, very tech-savvy and excellent customer service. Easy installation for all devices.

5 years ago

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Nick Schmidbauer Chicago, IL

I wanted to save on installation costs and they let me do that. Everything was easy to install. It uses magnets so it doesn't allow for any kind of disruptions.

5 years ago

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Sergio Cisneros American Canyon, CA

I heard from someone that they had good service and, since I liked their price, I got it. They are very responsive and courteous. If there's a problem they will stay with you until it is resolved. The system is very simple, it doesn't require you to have a lot of wires or to make holes on the wall. You can just set it up by yourself.

5 years ago

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Jason Wortham Flint, TX

After reading some reviews it had, I thought I'd give it a try. They guy that I talked to was very helpful and walked me through every little step of the process. He was very thorough. The equipment works great, I've had no issues with it. I'm very pleased, I feel like I'm getting good value for my money.

5 years ago

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Anonymous

The system seemed to be the most modern and open to integration with home automation, that's why I decided to go with it. They should be even more open to third party automation, the system would benefit from integration with apple home. They've always been super responsive, considerate, and detailed in their responses.

5 years ago

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Russell Schlager Waunakee, WI

I had to get involved with customer support in the beginning. They just seemed to know their stuff well. I'm happy with the service, though the design of the system is clunky and kind of ugly. I also think that the price for the monthly service is too high.

5 years ago

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Aaron Dancygier West Hollywood, CA

I got it because the price was reasonable and the system itself was flexible. You can integrate external devices if they are supported by the system. Everything worked right out of the box without any problems. Customer service is well trained and very thorough. They are basically able to solve any problem that comes up.

5 years ago

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Shawn Mcmasters Washington, PA

The system works great. Customer service is always responsive too.

5 years ago

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David Cherry Black Mountain, NC

The system is reliable. Whenever I contact them, wait time is very minimal. They are always friendly and reliable too.

5 years ago

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Jacob Barnes Clover, SC

The system is pretty good and easy to install. We've had to call them several times since we got it set up and they have answered every question professionally. They are always quick and take the time to listen to every concern that we have.

5 years ago

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Cuong Vo Rutherfordton, NC

They are one of the better priced security systems. Setting it up was easy for the most part. The instructions were all perfectly clear. If I ever have a question or issue, customer service will resolve it quickly.

5 years ago

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K.G. Toledo, OH

I went with them because of the price. The system is good, we don't even notice that it's there.

5 years ago

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Jake Norton Oakland, CA

I enjoy the service, everything is very easy to use. Signing up and set up were very easy too. Their customer service people are very responsive and helpful.

5 years ago

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Erica Hirsch Antioch, TN

Customer service has been great, very attentive and responsive. They answer every question that I have no matter when I call them. I've had no issues with the equipment so far. I mean, I haven't used it much, but I love everything about it. It has good features and installing it was very easy.

5 years ago

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Norman Ryan Vienna, VA

They have been responsive and helpful. The equipment is up to date and easy to use.

5 years ago

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Paul Flanagan Virginia Beach, VA

I went with them because their customer service has a good reputation. They have been very responsive and knowledgeable so far. The equipment itself is just average, but it does the job.

5 years ago

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Artsiom Saratsikian Baltimore, MD

I first picked it because of the price, but I think it could be cheaper. The equipment is very easy to use and they respond to my phone calls quickly.

5 years ago

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Gregory Goley Ocean Springs, MS

The system was easy to install and I haven't had any issues with it. They're a great company, very customer oriented and responsive. Every time I've called them they have been able to fix my problems.

5 years ago

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Anonymous Pinckney, MI

I found it on the internet and went for it. When they initially sold it to me, everyone was very helpful and the one time I called customer support they were quick to answer my questions. I really haven't had any issues or reason to put the system to the test but it seems to work well.

5 years ago

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Bill Becker Simpsonville, SC

I have not had any problems with it so far. The system is very easy to use. The one time I had to call customer support, they were just excellent.

5 years ago

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Daniel Denton, TX

I went with them because of the cost. The packaging that the system was delivered in is the best I've ever seen. The steps to set up the system were so clearly marked that I got one of my ten year olds to do it. I've had maybe two issues in the time I've had it. One was with the set up and the other one was with the ongoing maintenance of the system. Both times customer support was incredibly helpful though. They got it resolved on the first call. I think the motion detectors aren't very good though. You can just walk through the room and they won't go off. I'm a little disappointed about that, but the door parts are good.

5 years ago