Name: Frontpoint
Rating: 4.1

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Verified Customer

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George Saffouri Manassas, VA

My sister uses it, so I decided to give it a shot and see if it would work for me. Outside of the initial set up, I haven't really had to contact them. I really need to call them though because I'm not really sure if my unit is actually working correctly. It does look like everything is good quality. One thing that isn't as good though is the parts they give you for the set up like the sticky things you use to put things on the wall. Those are not really that strong.

4 years ago

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Raghavendra Narayana Valley Park, MO

We chose Frontpoint because they gave me more flexibility, we didn't have to sign a contract for a whole year or 2. Instead we could do it on a monthly basis. Whenever I call they are there to answer immediately, I don't have to wait for a long time for an agent to pick up. I'm always satisfied with the answers that I get. Most of the equipment that they sent me is good but I've stopped using the motion sensors. They were just not working properly; they wouldn't detect motion or anything of the sort. It's very important for us to have those in case someone breaks in but if they don't work that's no use. I also wish that they came with cameras or video we could look at if they went off. A thing I liked was the flexibility of being able to activate the alarm from my phone. They also had this feature you had to opt into to make it harder for someone to hack into your central system. That feature alone was expensive though, $47.99. After a neighbor told me we were in a secured zone, I decided to get rid of those two features. . .

4 years ago

Reply from Frontpoint

Thank you for taking the time to share your story with us and please let us know if you have any questions or if you ever need anything moving forward, as we are always here and happy to help you.

May. 21st, 2018

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Francisco Farias Orlando, FL

I went with them because I liked the connectivity it gave me. I can monitor everything remotely and activate or deactivate the alarm wherever I am. They are really prompt and effective. The equipment is good and price-wise it offers better value compared to other companies. It's just cheaper.

4 years ago

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David Newman Minneapolis, MN

I got it since it was recommended by my insurance company and they were highly rated. Everything was easy to install. They have also been very professional every time I call them. They answer all my questions and are very courteous. No matter what information I might need, they have it.

4 years ago

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Richard Petty Conroe, TX

I picked them because they had a cellular-based model security system. The system was almost too simple to install. They're always very courteous, prompt, and knowledgeable. Recently I accidentally left the house without turning the alarm off and I only got about six feet out the door before they contacted me.

4 years ago

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Anonymous Gettysburg, PA

I went with them since they offered the best value and their system was the most versatile. I'm happy with it for the most part but we just had a false alarm that ended up calling the state police to my house. I think it's a faulty motion sensor that's just too old. It has called the police out two times already. I don't think that should've happened. I mean, overall I think they're a good company, I'm 95% pleased with the service. It's just that glitch that has me annoyed.

4 years ago

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Yewkeong Chong Austin, TX

Every time I call, there's always someone ready to pick up and answer my questions. The equipment is ok for the most part. The only piece that doesn't work is the fire and smoke alarm, that one fell down because the glue doesn't stick well to the wall.

4 years ago

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Vyom Neeraj Canton, MI

I wanted to try something different than ADT and, since I had heard great things about Frontpoint, I went for it. The system is quite good but it's still a little old, especially the keypad. Everyone is quite helpful or at least they try to be. Sometimes it can take a while to get the issue resolved though. I had a few problems where I had to call multiple times or I couldn't get a good answer from customer service. The only other thing is that I felt that the company was not very transparent in terms of pricing and the breakdown of all the fees. To this day I don't have a detailed breakdown of what I paid for the initial service and set up. If I have to return or exchange the equipment it's not very clear if I'll be refunded anything at all. I've tried multiple times to ask them some of these big questions, but no one has ever been able to give me a clear answer.

4 years ago

Reply from Frontpoint

Thank you for taking the time to bring your concerns to our attention. It is important to us that you receive the help you need so one of our Support Supervisors will be reaching out to you shortly to address all of your concerns. Thanks again and we look forward to speaking with you soon!

May. 21st, 2018

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Terri Hawkins Winchester, VA

Our son had it and since he liked it we went with it too. The system is smaller than other ones and it's easier to use too. It's very user friendly and once we got it set up we had no problems with it. Customer support is very good on the telephone but sometimes you just need someone to come out and help you and they don't offer that.

4 years ago

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Sergio Cisneros American Canyon, CA

I heard from someone that they had good service and, since I liked their price, I got it. They are very responsive and courteous. If there's a problem they will stay with you until it is resolved. The system is very simple, it doesn't require you to have a lot of wires or to make holes on the wall. You can just set it up by yourself.

4 years ago

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Jason Wortham Flint, TX

After reading some reviews it had, I thought I'd give it a try. They guy that I talked to was very helpful and walked me through every little step of the process. He was very thorough. The equipment works great, I've had no issues with it. I'm very pleased, I feel like I'm getting good value for my money.

4 years ago

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Aaron Dancygier West Hollywood, CA

I got it because the price was reasonable and the system itself was flexible. You can integrate external devices if they are supported by the system. Everything worked right out of the box without any problems. Customer service is well trained and very thorough. They are basically able to solve any problem that comes up.

4 years ago

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Jacob Barnes Clover, SC

The system is pretty good and easy to install. We've had to call them several times since we got it set up and they have answered every question professionally. They are always quick and take the time to listen to every concern that we have.

4 years ago

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Erica Hirsch Antioch, TN

Customer service has been great, very attentive and responsive. They answer every question that I have no matter when I call them. I've had no issues with the equipment so far. I mean, I haven't used it much, but I love everything about it. It has good features and installing it was very easy.

4 years ago

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Anonymous Pinckney, MI

I found it on the internet and went for it. When they initially sold it to me, everyone was very helpful and the one time I called customer support they were quick to answer my questions. I really haven't had any issues or reason to put the system to the test but it seems to work well.

4 years ago

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Neil Renton, WA

The bottom line for FrontPoint is that they have exceptional customer service. If you leave an email, you get a response quickly or a call. If you call, you are greeted by staff that simply and clearly works through your issues until they are resolved.

4 years ago

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MD

Service reliable, customer service always amazing to work with. Never in 5 years have I had a problem with them or the service. I would not even consider using another company. Have actually referred and got more people to use their service

4 years ago

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Maximillian C.

The initial purchase and setup went great, but there is a very annoying bug with the alarm panel (supposedly doesn't affect functionality), that after several attempts, they have not fixed. Also, recently, I ordered add'l equipment, which, several days later, I have not received any updates or tracking info for, and cannot find a way check order status. I've left messages for them a couple times (about technical issues/questions), which fell through the cracks and I never received responses to. Their staff have all been very polite and professional, and generally seem well-educated on the aspects of their services. But they need to fix their processes so customer requests/inquiries don't fall through the cracks. Also, while sensor prices seem pretty good (especially during sales), their monitoring is a little on the pricy side.

4 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. Rest assured, one of our Support Specialists will be reaching out to make sure you receive all the tracking information for your order and answer any questions you may have. Thanks again and we look forward to speaking with you soon.

Apr. 3rd, 2018

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Emmanuel Landrian

I wanted something I could pretty much build by myself so I did some research online and chose Frontpoint. Everything has worked out great so far. Things were pretty easy to set up, very user friendly. It all seems to work great. Every time I call them with a problem they are very helpful. I have no complaints.

4 years ago

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Thomas White

I thought they would be a good company to work with. The service has been good for the most part. I just wish that they had some people come out and help us install things like the door lock and the door camera. We haven't had the opportunity to use them because they don't offer the installation service...

4 years ago

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Darren Butcher

I got it since it felt like they met my needs. So far the equipment seems to be good quality. I haven't had any problems with them. Anytime any issue comes up, I can just talk to them and they're always available to fix anything.

4 years ago

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Ashok Nakra

I looked for the top 10 companies that provided security solutions and they were recommended. I think they are a bit more expensive than other companies out there, but they're a bit better and quicker. It's really nice to talk to them. Its easy to contact them and get all the information that we need.

4 years ago

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Connie Stein

The equipment is good, it's unobtrusive and doesn't stand out too much. It does what it says it will do. I like the web app, I usually arm and disarm the system from there. We had a couple of glitches in the system, but they have been able to help us through those. When we call, they are always right there and have the answers we need.

4 years ago

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Gary Newell

We got it because it was the cheapest option. They've always been there when we call and give us the support that we need. The equipment is really great. We have had no problems with it. Even when we had power outages, it stayed connected.

4 years ago

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Gail Debusk

The system is easy to use and it works well. They will always answer my phone calls within thirty seconds of me calling. They're also very knowledgeable and will always solve my problems. It has made me feel very secure to have it with me at night and when I'm out at work during the day. I'm glad I have it

4 years ago

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Jesse Mills

They're very responsive to whatever our needs are as their customers. The equipment is definitely good, but it's not perfect. I had a few technical issues with the device, but once I told them about it they resolved it. I had other security systems before and compared to that, their fees have been pretty good.

4 years ago

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John Nelson

Every time I have an issue, they take care of it very quickly and are very professional about it. We had a brief issue with our control panel, but customer service was wonderful and sent us a new one immediately. They resolved the problem right away.

4 years ago

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Anonymous

My husband researched and found this service. We did have a problem with the delivery of the system, when we got it one of the things was cracked. It was a Saturday, so we called them and they sent out a new one right away. We received it by Monday or Tuesday I think. It is pretty easy to use it all. I feel much better and safe having it.

4 years ago

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Anonymous

They are always quick to answer and give you clear answers. It was relatively easy to set it all up. I haven't had any problems except for when the power went out a couple of times. We got some emails about it, but that was that.

4 years ago

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Matt Holtwick

When we were getting our system in place everyone was very helpful. The equipment is very good. I do think it's very sensitive because once my son yelled loud enough that one of the alarms just went off. Though, from that we can tell that it's going to be able to pick up on those types of sounds.

4 years ago

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Melinda Jones

They had the best ratings for customer satisfaction when I looked things up. Installing it was a very easy process and they were very helpful during that. When I was having some issues, they were very helpful and resolved that quickly. I think it all works very well, it's easy to use. I have not had any trouble with anything.

4 years ago

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Paddy Guidry

I liked the wireless system, that's why I picked it. It works well with my cellphone and I like the alerts that I get. The only thing I don't like is the panel that you control things from, it's kind of bulky and it could probably look better.

4 years ago

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Raynell Cody

The person that sold it to me provided me with great details about the service. They definitely knew what they were talking about and basically convinced me to go with them. The sensors for the fire alarm and the door are very good. They catch everything when I'm cooking or when the door is opened.

4 years ago

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Robert Roberts

My husband researched and chose them. When we ordered our kit we got a special kind of motion sensor that didn't really work for our situation. We just exchanged that for the window motion sensor and things have been ok with that. They have been very good about keeping in communication with us if anything happens. Like, if our electricity goes out, they'll get back to us and tell us when they think it'll come back and that sort of stuff.

4 years ago

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Ronald Till

I go it so I could secure a vocational house remotely. The only problem I had was with one of the sensors. It just wasn't working. That has been my only negative experience with them though. Whenever I have an issue they are able to walk me through it and get it fixed right away.

4 years ago

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David Landry

I picked them because they were cheaper than the others and used cellular service rather than Wi-Fi. They have been really quick to respond and helpful over the phone when I needed them. When I called it just took me a few extra minutes to get to the person that I needed to talk to. The equipment is moderately easy to install but I have some pieces that were damaged when I received it. I had to call several times to get the pieces to work and they still haven't sent me the new parts.

4 years ago

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Tom Wendorf

They offered a good trade off between the ease of setting things up, the cost, and the flexibility of what is covered. Customer service has been very supportive and responsive so far. You get a person talking to you through the phone rather than a machine.

4 years ago

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Rick Worthy

They have answered any question or issue that I've had. They've been very supportive and helpful. I like the fact that they sell the equipment rather than renting it out. That way it's not a waste of money for us. It definitely works well, we've had no issues with it and it was all easy to install. Very user friendly.

4 years ago

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Kajal Naperville, IL

The person that helped me with the setup of my system was pretty good, very intimate, and walked me through the whole process. It was actually pretty simple, however, they do need to give more stickers to put on my windows around my house.

5 years ago

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William Raleigh, NC

After doing some research on different companies, I called Frontpoint to get information, and the representatives were very helpful. Their great customer service and feedback is what made me decide to go with them of course. I lose my patience very quickly if I don't get good customer service, but they've answered quickly when I call them. They sent over an older version of their system first, but everything seems to be working just fine after receiving the newer version.

5 years ago

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Daryle Fayetteville, NC

The reviews online seemed to have favorable ratings, as well as high customer satisfaction, so I decided to go with them directly. I liked the system. It took maybe half an hour to set it up. It was all simple because it was wireless. So far, I've been pleased with it.

5 years ago

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Clay Auburn, CA

My mom inadvertently opened the door once, and since she forgot to disarm the system, the monitor detected it. A representative was online with her right away, making sure everything was fine, so I'd say the system works perfectly. I just think it's a very good company.

5 years ago

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Erica Tallassee, AL

I like the fact that their sensors are wireless and that their customer service is outstanding. They're always ready and available to assist at any time! Even if you have questions regarding the system, they go out of their way to make sure you understand and get your questions answered. I'm very satisfied with the service.

5 years ago

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Anonymous Port Orange, FL

Every time I had an issue, their customer support were always there to help, and they were courteous in the process. There was only one issue during the setup process. One of the fences fell off due to the adhesive they had sent me, so they just sent more and since then, I haven't had a problem with them.

5 years ago

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Andre

There's no contract tied to the service so that was a major factor that made me decide for them. Plus, it's a self-installing system, and it's cellular. So far, I've had to use them 4 or 5 times, and the agents I speak to are really good! It's just been a great system. I've even recommended it to other friends that are now using the service.

5 years ago

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Gregg Trabuco Canyon, CA

After looking at some internet surveys, Frontpoint seemed like the company with the less amount of complaints, so I decided to go with them. Their customer support has been very polite and efficient, but setting up the system is where everything got complicated. I'm not a real technical person, and the little contacts have been falling off the doors. I have 2 doors that are not protected because right now of that. Putting that aside, they're very good about calling me to see if everything is okay when the alarm goes off. Like I said, my only issue is with the system. I'm not technically savvy, and arming and disarming the system is not easy for me either.

5 years ago

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Garry Big Spring, TX

One of the big things I need help in some what is the account I have online, however, they're pretty easy to get a hold on, and have been very helpful as well. What I really liked about them was their pricing and simplicity of the installation, and that's what actually made choose Frontpoint.

5 years ago

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Venkatesan Monroe Township, NJ

All the reviews online regarding Frontpoint's service are very positive, and considering their customer service has been good, my experience with them has been positive. They'll call you within 20 or 30 seconds if the alarm goes off, but I think there's cheaper devices out there they could offer. Also, the system is very well explained, and it's just simple to install.

5 years ago

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Joseph Silva Whitefield, NH

Because they resolved my issue quickly and I was back up and running in a very very very short time.

4 months ago

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Reed Deluca Stamford, CT

Medical alert was triggered due to faulty control panel and the fire dept had to break down our door to get in.No one was home. In discussion with Frontpoint to have them pay for damage repair.

4 months ago