Name: Frontpoint
Rating: 4.1

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Verified Customer

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Michael Laingsburg, MI

I dislike Frontpoint. I think it's terrible customer service. Every time I turn around the service is turning off or I'm getting false alarms.

2 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Aug. 26th, 2019

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Zachary Odenton, MD

They were very responsive and helpful.

2 years ago

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Duffy Austin, TX

Quick responses and always follow through.

2 years ago

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Katie Phoenix, AZ

Frontpoint is reliable - we've never had a false alarm.

2 years ago

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Emmanuel Maldonado Rosario San Antonio, TX

Great experience! The customer service is outstanding!

2 years ago

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Chelsie Castro

everything has been great, extra devices seem to have a high cost

2 years ago

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Jim

Everything performs as advertised and our monthly cost is low.

2 years ago

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David

Horrible! I get a false alarm every single day 7 days a week! It's a nightmare! I've had 50 false alarms now since I've had this.

2 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Aug. 2nd, 2019

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Verified Customer

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Ragheb Abu Rmaileh

Quality of their systems - there were multiple example of slow sensors and false alarms

2 years ago

Reply from Frontpoint

We apologize for any inconveniences you have experienced regarding your equipment's functionality. Rest assured, one of our Support Supervisors is looking into your account and will be reaching out to address your concerns in detail. Thanks for sharing your feedback and we look forward to speaking with you soon!

Aug. 2nd, 2019

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Tammy

It has been a pain. Always going off line. Notifications only work sometimes. No one knows what's going on.

2 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jul. 29th, 2019

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Randy

Frontpoint has excellent customer service

2 years ago

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Declan

Everything is simple and straightforward

2 years ago

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4 Bristol, IN

One of my motion detective cameras doesn't activate on motion detection.

2 years ago

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2 Seattle, WA

The customer service has been very difficult to work with. Some of the equipment didn't work when I recieved it.

2 years ago

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Robert

Customer service answers any problem quickly and accurately.

2 years ago

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Clarease

I depend on the customer service and the equipment works.

2 years ago

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John

The security system is the best and I liked that I could install it myself.

2 years ago

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Sherry

Frontpoint is convenient because I could do my own installation and the price was reasonable.

2 years ago

Reply from Frontpoint

Thank you for sharing your feedback. Please let us know if you ever need anything in the future.

Jul. 22nd, 2019

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Anonymous

I picked Frontpoint for its great price.

2 years ago

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James

Prompt with all their responses.The equipment seems good and is easy.

2 years ago

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Judy

Best thing about Frontpoint is that it's easy to use.

2 years ago

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Adam Glendora, CA

Chose Frontpoint because of the reviews online. Customer service is good.

2 years ago

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Andy Patel

The outdoor camera is giving a lot of problems with the connection.

2 years ago

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Larisa The Bronx, NY

So far, my experience has been disappointing. I liked the idea of diy camera placement. Yet the app can be slow and delayed a lot.

2 years ago

Reply from Frontpoint

Larisa, it's important to us that your system is always working the way that you need it to, and we'd like to touch base to make sure we can do that for you. When you get a moment, can you please private message us with the name and address on your account? Thank you, and we hope to speak with you soon!

Jul. 8th, 2019

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Jamie Lopez

customer service is great. I wish someone would come outb& set everything up for us.

2 years ago

Reply from Frontpoint

Thank you so much for sharing your thoughts with us. Please let us know if you ever have any questions or ever need anything in the future, as we are always here and happy to help you!

Jul. 3rd, 2019

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Joshua

Customer service is good. The service equipment isn''t great and a little expensive. Need high definition.

2 years ago

Reply from Frontpoint

Joshua, we appreciate you taking the time to share this feedback with us as it truly is the best way for us to grow as a company!

Jul. 3rd, 2019

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Ramiro Reynoso

Excellent customer service I feel very save with FrontPoint

2 years ago

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Tony G

Great customer service and great products

2 years ago

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John gabri

No improvement needed. Very easy to buy and install

2 years ago

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Mark Stokes

Great customer service and knowledgeable.

2 years ago

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Mark

Very straight forward and helpful from first question to final install

3 years ago

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Tom

The sensors that are used to detect whether or not the door is open doesn''t work that well! I''m very unhappy with the security system.

3 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jun. 24th, 2019

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Verified Customer

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C. Underhill

Excellent customer service for all issues

3 years ago

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Jirimy

I like it that its easy to install. You can do it yourself

3 years ago

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Rebecca Montgomery

It has been very easy and customer focused.

3 years ago

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Chris Grovetown, GA

They're pretty expedient. The sensors don't actually stick very well.

3 years ago

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Danielle Maynardville, TN

The security system is easy to use and easy to install.

3 years ago

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Yuniesky Infante

I loved frontpoint I feel secure with the alarm sistem

3 years ago

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Brendan Charlotte, NC

Frontpoint is always very helpful and easy to reach.

3 years ago

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Christopher

The best part of Frontpoint is being able to manage it from a cell phone.

3 years ago

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Lisa Parkville, MD

The equipment hasn't worked since we've had it installed. Every time I us the app it fails so nothing on the system has worked for us.

3 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jun. 17th, 2019

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Tyler Atlanta, GA

It's convenient because you set it up yourself.

3 years ago

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Donna Springboro, OH

We have had a lot of problems with false alarms. The equipment is very inferior. The doorbell doesn't work right and nothing else has worked right.

3 years ago

Reply from Frontpoint

We appreciate you taking the time to share your feedback with us. We would like the opportunity to make this situation right for you and your family as it is very important to us that you feel fully protected with your Frontpoint system. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jun. 17th, 2019

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Verified Customer

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Sergey

Got bad experience. When I got intruder on my property, nobody came from police.''so I got contact for year and pay money for nothing!!!

3 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We are surprised to read some of the details of your review and would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

May. 30th, 2019

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Verified Customer

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Peter

Customer service was very helpful in the installation process of the device.

3 years ago

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Marthe

Customer service is responsive and helpful with their instructions.

3 years ago

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Andrew Clarksville, TN

Customer service and the devices are both very responsive.

3 years ago

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Fan

They always call to check up on you as a customer.

3 years ago

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Anonymous

The company in general has been very helpful.

3 years ago

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Anonymous

The devices were simple to set up, but the service is a little expensive.

3 years ago