Name: Frontpoint
Rating: 4.1

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Verified Customer

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John Messano Sioux Falls, SD

I cannot adjust some of the options like the motion detection.

2 years ago

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Verified Customer

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Linda Lerch Reading, PA

It is easy to set up the products.Reasonably priced.

3 years ago

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Lauretta

Overpriced monitoring fees. Equipment is average. Contracts need to be shorter than 3 yrs. Need more plan options. and better cancellation fees.

3 years ago

Reply from Frontpoint

Hey Lauretta, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Apr. 8th, 2021

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Verified Customer

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Mona Abouelazm Mountainhome, PA

Been with them for 2 years very prompt and we feel safe

3 years ago

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Erica Warner Trenton, NJ

Excellent customer service, quality products.

3 years ago

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Cathy Leesburg, FL

Good company and good customer service. Quality product

3 years ago

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John Slonaker Pawling, NY

Great service. Prompt response when alarms are triggered.

3 years ago

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Cramer Carlsbad, NM

All good. Have been very nice and understanding!

3 years ago

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Anonymous Quincy, WA

Monthly charge seems higher than most other companies we get inquiries from.

3 years ago

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Lyle

They have people monitoring 24 hours a day.

3 years ago

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Jason Oster Teaneck, NJ

I left Frontpoint a few months ago. I was unhappy with my customer service experience after my control panel died.

3 years ago

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Sally Geronimo, OK

Reliable. If there is an issue, they resolve it real quick.

3 years ago

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Barry Big Stone Gap, VA

Easy to install and reliable but I wish it wasn’t a three year commitment.

3 years ago

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Terry Wells Altus, OK

Loved being able to setup everything myself

3 years ago

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Elaine Westwood, NJ

Whenever u call they are so helpful and patient.

3 years ago

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Bill Hardy Lubbock, TX

I like how I was able to install my own system

3 years ago

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Thom K. Minneapolis, MN

Great customer support and product works as advertised.

3 years ago

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Yann Renault Pacifica, CA

Products work - reliable - responsive - easy to set-up and maintain

3 years ago

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Jason Schiele Garland, TX

Terrible. Inflexible customer service. Prices are too high. Once you're in. Contract, you can never get out even if you sell the house.

3 years ago

Reply from Frontpoint

Good Morning Jason, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Feb. 4th, 2021

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Verified Customer

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Allie Middle River, MD

You guys always answer any questions that I have a concern.

3 years ago

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Dennis Kuss Minneapolis, MN

Response time to long. Shipment of ordered equipment too long

3 years ago

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Dave Hayward, WI

Good customer service and quality product.

3 years ago

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Joe Huntsville, AL

Customer service. Very responsive and helpful.

3 years ago

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Deb Wurst Perkasie, PA

As soon as my smoke detector goes off, my phone rings.

3 years ago

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Simson Garfinkel Arlington, VA

Responsive to phone calls, but has not done a good job in response to my complaints.

3 years ago

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Adrianne Wright Louisville, KY

Their seems to always be a delay or my system goes offline a lot but my internet will be on

3 years ago

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Robert

Great service and products, competitive prices

3 years ago

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William

I went with Frontpoint because of their price. Their system is very easy to use.

3 years ago

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Kuying

Frontpoint will contact us when there's an alarm. They are very responsive!

3 years ago

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Gary snook

Fast easy installation, outstanding customer service

3 years ago

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Calvin

Easy to use. Excellent customer service.

3 years ago

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Hector Ramirez

They are highly responsive and professional

3 years ago

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Patrick Cardozo

They are helpful when l needed assistance .

3 years ago

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Anonymous

Customer service is responsive. They possess good knowledgeable and give you the need information.

3 years ago

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Jon Monee, IL

Billing is an atrocity supposed to be on paper billing but this stops and we have to keep calling. This has been going on for years

3 years ago

Reply from Frontpoint

Hey Jon, we are so sorry to hear of this situation and want to thank you for bringing this to our attention- We would love an opportunity to make right your circumstances. Please forward the full details of your situation to [email protected] and we look forward to assisting you!

Sep. 11th, 2020

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Frank San Jose, CA

excellent customer service and product reliability

3 years ago

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Brad Raleigh, NC

Very reliable; excellent support; very responsive;

3 years ago

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Sue Hales Corners, WI

They were a great company until this past year. Now it's nearly impossible to get any phone assistance. Horrible customer service.

3 years ago

Reply from Frontpoint

Hey Sue, thanks for bringing this to our attention- We would love an opportunity to make right your circumstances. Please forward the full details of your situation to [email protected] and we look forward to assisting you!

Sep. 3rd, 2020

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Verified Customer

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Inder Banga Bridgewater, NJ

Great customer service and quality products.

3 years ago

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Ca Minneapolis, MN

Used to be great. Now they have cut back on everything that made them great before

3 years ago

Reply from Frontpoint

Thanks for this feedback Ca, Would you mind submitting the full details of your circumstances to us at [email protected]? We would love an opportunity to rectify any issues you have had and we appreciate you bringing this to our attention.

Aug. 25th, 2020

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Verified Customer

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Brenda B. Matteson, IL

I have experienced Great Customer Service.

3 years ago

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Leslie Seattle, WA

Frontpoint is easy to use and setup. They are friendly and knowledgeable.

3 years ago

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Donald Albemarle, NC

The best thing I've found about Frontpoint is mobile access.

3 years ago

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William Spencer, MA

They have great security and an easy application.

3 years ago

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Stefan Manasquan, NJ

Customer service is responsive. The system is easy to use.

3 years ago

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Richard Junction City, OR

The best part about Frontpoint is the simplicity of the system.

3 years ago

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TB

Excellent customer service and offers to date

4 years ago

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Deborah Moore

Very knowledgeable staff and very patient !

4 years ago

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Richard Conner

The Communication and there willingness to work with you as a customer.

4 years ago

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Phyllis Burton

Great! Easy to install , great customer service

4 years ago