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Frontpoint

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3,078 User Reviews

7.6

Overall Score

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Linda Lerch Reading, PA

It is easy to set up the products.Reasonably priced.

1 year ago

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Lauretta

Overpriced monitoring fees. Equipment is average. Contracts need to be shorter than 3 yrs. Need more plan options. and better cancellation fees.

1 year ago

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Reply from Frontpoint

Hey Lauretta, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Apr. 8th, 2021

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Mona Abouelazm Mountainhome, PA

Been with them for 2 years very prompt and we feel safe

1 year ago

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Erica Warner Trenton, NJ

Excellent customer service, quality products.

1 year ago

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Cathy Leesburg, FL

Good company and good customer service. Quality product

1 year ago

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John Slonaker Pawling, NY

Great service. Prompt response when alarms are triggered.

1 year ago

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Cramer Carlsbad, NM

All good. Have been very nice and understanding!

1 year ago

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Anonymous Quincy, WA

Monthly charge seems higher than most other companies we get inquiries from.

1 year ago

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Lyle

They have people monitoring 24 hours a day.

1 year ago

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Jason Oster Teaneck, NJ

I left Frontpoint a few months ago. I was unhappy with my customer service experience after my control panel died.

1 year ago

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Sally Geronimo, OK

Reliable. If there is an issue, they resolve it real quick.

1 year ago

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Barry Big Stone Gap, VA

Easy to install and reliable but I wish it wasn’t a three year commitment.

1 year ago

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Terry Wells Altus, OK

Loved being able to setup everything myself

1 year ago

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Elaine Westwood, NJ

Whenever u call they are so helpful and patient.

1 year ago

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star star star star star

Bill Hardy Lubbock, TX

I like how I was able to install my own system

1 year ago

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Thom K. Minneapolis, MN

Great customer support and product works as advertised.

1 year ago

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Yann Renault Pacifica, CA

Products work - reliable - responsive - easy to set-up and maintain

1 year ago

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Jason Schiele Garland, TX

Terrible. Inflexible customer service. Prices are too high. Once you're in. Contract, you can never get out even if you sell the house.

1 year ago

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Reply from Frontpoint

Good Morning Jason, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Feb. 4th, 2021

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Allie Middle River, MD

You guys always answer any questions that I have a concern.

1 year ago

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Dennis Kuss Minneapolis, MN

Response time to long. Shipment of ordered equipment too long

1 year ago

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Dave Hayward, WI

Good customer service and quality product.

1 year ago

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Joe Huntsville, AL

Customer service. Very responsive and helpful.

1 year ago

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Deb Wurst Perkasie, PA

As soon as my smoke detector goes off, my phone rings.

1 year ago

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Simson Garfinkel Arlington, VA

Responsive to phone calls, but has not done a good job in response to my complaints.

1 year ago

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Adrianne Wright Louisville, KY

Their seems to always be a delay or my system goes offline a lot but my internet will be on

1 year ago

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Robert

Great service and products, competitive prices

1 year ago

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William

I went with Frontpoint because of their price. Their system is very easy to use.

1 year ago

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Kuying

Frontpoint will contact us when there's an alarm. They are very responsive!

1 year ago

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Gary snook

Fast easy installation, outstanding customer service

1 year ago

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Calvin

Easy to use. Excellent customer service.

1 year ago

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Hector Ramirez

They are highly responsive and professional

1 year ago

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Patrick Cardozo

They are helpful when l needed assistance .

1 year ago

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Anonymous

Customer service is responsive. They possess good knowledgeable and give you the need information.

1 year ago

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Jon Monee, IL

Billing is an atrocity supposed to be on paper billing but this stops and we have to keep calling. This has been going on for years

1 year ago

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Reply from Frontpoint

Hey Jon, we are so sorry to hear of this situation and want to thank you for bringing this to our attention- We would love an opportunity to make right your circumstances. Please forward the full details of your situation to [email protected] and we look forward to assisting you!

Sep. 11th, 2020

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Frank San Jose, CA

excellent customer service and product reliability

1 year ago

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Brad Raleigh, NC

Very reliable; excellent support; very responsive;

1 year ago

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Sue Hales Corners, WI

They were a great company until this past year. Now it's nearly impossible to get any phone assistance. Horrible customer service.

1 year ago

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Reply from Frontpoint

Hey Sue, thanks for bringing this to our attention- We would love an opportunity to make right your circumstances. Please forward the full details of your situation to [email protected] and we look forward to assisting you!

Sep. 3rd, 2020

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Inder Banga Bridgewater, NJ

Great customer service and quality products.

1 year ago

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Ca Minneapolis, MN

Used to be great. Now they have cut back on everything that made them great before

1 year ago

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Reply from Frontpoint

Thanks for this feedback Ca, Would you mind submitting the full details of your circumstances to us at [email protected]? We would love an opportunity to rectify any issues you have had and we appreciate you bringing this to our attention.

Aug. 25th, 2020

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Brenda B. Matteson, IL

I have experienced Great Customer Service.

1 year ago

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Leslie Seattle, WA

Frontpoint is easy to use and setup. They are friendly and knowledgeable.

2 years ago

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Donald Albemarle, NC

The best thing I've found about Frontpoint is mobile access.

2 years ago

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William Spencer, MA

They have great security and an easy application.

2 years ago

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Stefan Manasquan, NJ

Customer service is responsive. The system is easy to use.

2 years ago

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Richard Junction City, OR

The best part about Frontpoint is the simplicity of the system.

2 years ago

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TB

Excellent customer service and offers to date

2 years ago

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Deborah Moore

Very knowledgeable staff and very patient !

2 years ago

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Richard Conner

The Communication and there willingness to work with you as a customer.

2 years ago

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Phyllis Burton

Great! Easy to install , great customer service

2 years ago

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Michelle T.

Excellent! Customer service is prompt and on point.

2 years ago