Name: Frontpoint
Rating: 4.1

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Verified Customer

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Damian Hee

good experience so far (customer service, product has been solid). No issues so far

5 years ago

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K.B

Easy, simple, easy to understand & set up and convenient on your phone.

5 years ago

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Paul Pike Road, AL

They're very friendly, but I ordered another door sensor and I still haven't received it.

5 years ago

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Peggy Anderson, SC

When I've called, they were helpful and answered my questions.

5 years ago

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Amanda Arlington, TX

They answer any questions I have. It causes no problems and I have no complaints with it.

5 years ago

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Randy

They help me with anything I need, and their equipment is good.

5 years ago

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A Joppa, MD

They are prompt and accurate. It's user friendly and easy to install.

5 years ago

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David Pekin, IL

It's easy to install, operate, and set up automatic payments.

5 years ago

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Zakary Waco, TX

My security system got broken and they were supposed to send me a replacement approximately 3 weeks ago, and I still haven't heard from them.

5 years ago

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John Newtown, PA

They seem responsive, the equipment is good I just wish it had more online features.

5 years ago

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Ryan Beaumont, CA

I've already had to replace some of the sensors, but they're ok. They're very responsive I guess.

5 years ago

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Non-Profit organization

they have easy access (customer service) and great platform at a great price

5 years ago

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John Sun City Center, FL

I find the equipment to be low quality. Nothing works like it did when we first got it, even after replacing

5 years ago

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Chris Farley Baltimore, MD

It's easy, I love the camera ability, and it works very well

5 years ago

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J Borges

I have reached out because I'm being charged for a camera that I can't get running and no one has returned my emails.

5 years ago

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Charlie

Customer service responds like spam callers sometimes, and doesn't answer some simple questions via email.

5 years ago

Reply from Frontpoint

We apologize for the amount of phone calls you received, as it is never our intention to make you feel spammed. At your earliest convenience, could you please private message us with the name on your account? We would be happy to have one of our Support Supervisors reach out to address all of your questions and concerns and make sure you are fully taken care of moving forward.

Jun. 26th, 2018

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sarah St Louis, MO

app is great; haven't had any issues that require customer service; everything has been easy so far

5 years ago

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Toni Jacksonville Beach, FL

Excellent customer service. Lots of options for home security.

5 years ago

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Technical help with new door sensor

The technician was very helpful and quick in resolving the issue

5 years ago

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Anonymous

They have better prices than others, the customer service is good as well.

5 years ago

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Anonymous

They've always been really supportive, and their equipment is working fine.

5 years ago

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Maricela Arias-Cantu

The equipment is easy to use, and they are always available when I call.

5 years ago

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Dawn Hammel

I was able to get it all set up myself, and they get back to me for any issues I have.

5 years ago

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Mary Reck Hampton, MN

It's really easy to install, and they've always been there when I needed them.

5 years ago

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JS

Simply works as described and customer service was outstanding

5 years ago

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Bell

The representative was very helpful and very accommodating to my concerns

5 years ago

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D.C. Debbie

Very responsive to any questions I have had, either by phone or email.

5 years ago

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Peter Trifoli

Because they deliver what they promise and provide prompt, courteous service.

6 years ago

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Dmitry Aybinder

Promtness of customer service, flexibility, understanding of the customer needs

6 years ago

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Dr. Wayne Brown

Promt response to security alerts. Excellent technical help.

6 years ago

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Mike

Excellent in every way! Great sensors, control panel and easy setup.

6 years ago

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Customer Service

It works! And is cost effective AND my employees can EASILY use this system!

6 years ago

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Chad

Great service, sub-par/dated looking equipment. Glad it is wireless with cellular as a fail safe.

6 years ago

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Mark R

Customer service is top notch. Equipment is great and easy to use.

6 years ago

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Anonymous

Service especially being patient and helping in setting up equipment.

6 years ago

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Shawn Mcmasters Washington, PA

The system works great. Customer service is always responsive too.

6 years ago

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Robin Princeton, NC

Ease, systems set up/use, customer service and so far it seems to be reliable.

6 years ago

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chphilly Philadelphia, PA

Easy installation, great customer service, one year contract options

6 years ago

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Linda West Whitewater, WI

Customer service is amazing and it was very easy to install and use.

6 years ago

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Matthew M. Corryton, TN

Great service and friendly employees. Equity meant is good and easy to install

6 years ago

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single senior citizen NJ

This company was rated number 1 and they took tons of time helping me understand the instructions

6 years ago

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Corrie Raleigh, NC

Support has been fantastic and response time to alarms has been prompt.

6 years ago

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Dan R Martinsburg, WV

Great customer service and easy self setup. Not the cheapest company but average prices.

6 years ago

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Chad Strum

Everything has been great. The equipment is very easy to use and the installation was simple too.

6 years ago

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Carmen Varin

It's easy to install. Whenever we call we can talk to a real person.

6 years ago

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Nicole Oak Harbor, WA

I like the monthly rate staying the same but am unhappy that I have to commit to 3 years. My sensors keep going off when I set the alarm so I cannot even use the system.

6 years ago

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Roger Louisville, KY

Excellent service, quick callback after an alarm. Very understanding

6 years ago

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Teresa Casey

The system was easy to set up. Love having the app to set and disarm the alarm.

6 years ago

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Al from Colo Candler, NC

Works well and is easy to use and to control both at home and with my cell phone

6 years ago

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Norman J. Alexander JR. Milwaukee, WI

I have ask to speak with a Supervisor over 12 times say they give my number no one called, System is not working with garage door sensor so I return it waiting on my refund. Company is very poor in terms to responding to customer. Why in the hell should I pay for an alarm and the panel is mal functioning. I need an alarm which covers the area with full protection. They don’t care just in it for money. BBB need to be informed on this poor service. Norman

2 years ago