Name: Frontpoint
Rating: 4.1

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Verified Customer

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Christopher Schectman Virginia Beach, VA

False alarms with smoke detector. Problems with sensors. No HomeKit integration.

2 years ago

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5 Palm Harbor, FL

I like that I could install frontpoint by myself.

2 years ago

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Anonymous

The customer service is very responsive.

2 years ago

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Mark McFarland

Knowledgeable, professional and courteous service.

2 years ago

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O

So far, all is as expected from a security company.

2 years ago

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Medina Rahman

Overall it has been good. Their quick response to alerts.

2 years ago

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Catherine Waheed

I liked how easy it was to operate the equipment in the past.

2 years ago

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Devi

Too expensive for poor service. No response when alarm goes off. My previous company called immediately if it goes off accidentally.

2 years ago

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Dan Petersen

mostly good - but it goes offline often for no reason - shows doors open when they are clearly shut.

2 years ago

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Anonymous

Great experience and very on top of things

2 years ago

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Jonas Busse

Easy setup and offering. Customer service is excellent!

2 years ago

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Orrico

Easy to get into, great support, and easy app.

2 years ago

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Dave Kinnaird

East to install and setup. So far, so good.

2 years ago

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Lori

Great customer service but very expensive alot more a month than any other company

2 years ago

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Mar

Explaining contractual terms, fast talkers , have an attorney read your contract. Sales representatives are fast talkers similar to car salesmen.

2 years ago

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Allan Morrison

Excellant response to alams. Reliable operation.

2 years ago

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Cagle

Friendly and prompt when called. I don't really have a suggestion.

2 years ago

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Leah

Great customer service every time we have needed help

2 years ago

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Jeanne Robinson

very easy to talk to and provide excellent service

2 years ago

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Betty Oliver

Excellent knowledgeable, friendly service.

2 years ago

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Ivan Mendez

Good customer services but the equipment fails quite a bit. So it's not reliable

2 years ago

Reply from Frontpoint

Thank you for sharing your experience with us. It is important to us that your system always works exactly how you need it to so one of our Support Supervisors will be reaching out to address all of your concerns and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Oct. 3rd, 2019

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Christa

They were very responsive and really good helping us set up.

2 years ago

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anonymous

Worked good for us so far. They helped us when we needed it.

2 years ago

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Antonio Kansas City, MO

I like all the products. They are always available.

2 years ago

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Alberto Marietta, GA

They are easy to deal with and the system is easy to you.

2 years ago

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Misty Riverside, CA

They're always there when I need them. Sometimes the unit is out of range.

2 years ago

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Demetrius League City, TX

Sometimes there was bad connections. Things work okay when it is working.

2 years ago

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Chyril San Diego, CA

Frontpoint has been really good. I haven't had any problems. It is too easy.

2 years ago

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Cristiane Naperville, IL

It keeps the hose safe and seems to work fine. It is pretty much what I needed.

2 years ago

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Kayleigh

I like their customer service. I wish I could use the app without paying extra

2 years ago

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Karen

Everyone is nice enough but installation was a trick and now the hardware keeps falling off.

2 years ago

Reply from Frontpoint

Thank you for sharing your experience with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon!

Oct. 3rd, 2019

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John Little

No complaints. They seem to provide excellent service.

2 years ago

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Robert

Easy to setup. Easy to ask questions and receive answers quickly. Easy to use

2 years ago

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Michael

mostly good. have had some equipment issues but FrontPoint has resolved them.

2 years ago

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Suzanne Martin

a lot can interfere with sensors including whether or not their software is updated (not automatically) with the Hub

2 years ago

Reply from Frontpoint

We appreciate you bringing your experience to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

Oct. 3rd, 2019

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Carolyn Logrono

My experience is that Frontpoint was easy to use.

2 years ago

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Sheryl

Had occasions when alarm couldn't be disarmed

2 years ago

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Krystal Smith

Easy to work with and any issues were solved quickly

2 years ago

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Juan

Good service affordable pricing fast response

2 years ago

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Kara navarro

Great! Customer support is quick! Thanks for the help

2 years ago

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Randy Robertson

Not thrilled. Over the phone I was promised a lower price and of course I am billed $10 more a month

2 years ago

Reply from Frontpoint

We appreciate you bringing your experience to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

Sep. 11th, 2019

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ed yoder

Like voice message what doors or windows open

2 years ago

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T. T.

Paying more than I was told to as the price is in USD and that wasn't made clear to me when signing the contract

2 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Sep. 5th, 2019

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Girish

Service Responsiveness and Value for Money

2 years ago

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Darryl Joseph

Superb services just keep doing what you do

2 years ago

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Wlodek

very positive but faster communication could be better

2 years ago

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Victor Sumter, SC

It hooks to bluetooth to show what's going on and I'm really happy with it.

2 years ago

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Thomas Pahoa, HI

The clarity wasn't as good because I don't get any service where I'm at and I can't seem to get it on my phone.

2 years ago

Reply from Frontpoint

We appreciate you sharing this feedback with us. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Aug. 26th, 2019

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Michael Laingsburg, MI

I dislike Frontpoint. I think it's terrible customer service. Every time I turn around the service is turning off or I'm getting false alarms.

2 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Aug. 26th, 2019

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Zachary Odenton, MD

They were very responsive and helpful.

2 years ago