Name: Frontpoint
Rating: 4.2

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Verified Customer

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none

did not use the service, but paid for it. there wasn't much consideration for my situation

3 years ago

Reply from Frontpoint

We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks for your feedback and we hope to hear from you soon!

Apr. 3rd, 2018

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Joe

main control unit needs a wall plug vs being able to hardwire into home. No feedback on customer blog comments. Etc.

3 years ago

Reply from Frontpoint

Thank you for sharing this feedback with us. It is important to us that you always receive all the help you need so at your earliest convenience, could you please private message us with the name on your account? We would like to have one of our Support Supervisors reach out to assist you and make sure you are entirely taken care of. Thanks again and we hope to hear from you soon!

Apr. 3rd, 2018

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MD

Service reliable, customer service always amazing to work with. Never in 5 years have I had a problem with them or the service. I would not even consider using another company. Have actually referred and got more people to use their service

3 years ago

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Maximillian C.

The initial purchase and setup went great, but there is a very annoying bug with the alarm panel (supposedly doesn't affect functionality), that after several attempts, they have not fixed. Also, recently, I ordered add'l equipment, which, several days later, I have not received any updates or tracking info for, and cannot find a way check order status. I've left messages for them a couple times (about technical issues/questions), which fell through the cracks and I never received responses to. Their staff have all been very polite and professional, and generally seem well-educated on the aspects of their services. But they need to fix their processes so customer requests/inquiries don't fall through the cracks. Also, while sensor prices seem pretty good (especially during sales), their monitoring is a little on the pricy side.

3 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. Rest assured, one of our Support Specialists will be reaching out to make sure you receive all the tracking information for your order and answer any questions you may have. Thanks again and we look forward to speaking with you soon.

Apr. 3rd, 2018

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Sean Doughty

I picked it since they had good reviews. They're very customer friendly and professional. I would like it better if the equipment was a bit more modern looking.

3 years ago

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Emmanuel Landrian

I wanted something I could pretty much build by myself so I did some research online and chose Frontpoint. Everything has worked out great so far. Things were pretty easy to set up, very user friendly. It all seems to work great. Every time I call them with a problem they are very helpful. I have no complaints.

3 years ago

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Thomas White

I thought they would be a good company to work with. The service has been good for the most part. I just wish that they had some people come out and help us install things like the door lock and the door camera. We haven't had the opportunity to use them because they don't offer the installation service...

3 years ago

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Anonymous

They were the first service that I called after seeing they had the best ratings out there. They guy that I talked to was very helpful and I just signed up. In general they have been helpful so far and things have been ok with the equipment too.

3 years ago

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Yolanda Guthrie

I went with them because of several reasons. One was that it all worked wirelessly, so I didn't need to have anything hooked up for it to work. That meant that if I decided to move somewhere else while my contract was still up, I could take the system and equipment with me. The biggest reason though was that after a year, the contract itself would terminate and I would switch to a month-by-month plan. When the equipment got to me, not everything was labeled. I had to download the instructions online and figure out which piece went where by myself. They have reached out to me whenever there is a false alarm, but the reports that they give me are not as detailed as I'd like them to be. They usually just tell me what happened and at what time. Once, after they had sent out the police for a false alarm, I had to give them a callback to figure out what exactly had set off the alarm in the first place.

3 years ago

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M.S.

They had a good price for their service, so I signed up. Every time the alarm goes off, they call me immediately but sometimes it will go off when there's no real issue...

3 years ago

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Jason Callaway

I picked it because it was all very flexible and the price looked good. They were really helpful during the set up process. Everything is good and very easy to use.

3 years ago

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Thaddeus Anderson

I like that I could do the set up of the system on my own, I didn't have to wait for someone else to come out and do it for me. Doing that was pretty self explanatory. The service is always professional when I call or when my alarms go off. They always call me right away. I also like that they give me notifications when something happens with the systems in my home.

3 years ago

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Trang Nguyen

Whenever I need someone and call, there's someone there to answer. The system is a bit confusing to use, but overall it's good. I'm satisfied with the service.

3 years ago

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Anonymous

Given the research that I did, they were the best service overall. Customer service is good but not perfect. Getting it all set up was a bit of a hassle since there were a couple of glitches. I've had a lot of disconnection problems with the equipment, but eventually it all worked.

3 years ago

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Darren Butcher

I got it since it felt like they met my needs. So far the equipment seems to be good quality. I haven't had any problems with them. Anytime any issue comes up, I can just talk to them and they're always available to fix anything.

3 years ago

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Abby Wilson

The system is easy to install, very good. Their customer service is great and the respond very fast. It's all just a very convenient system for a very good price.

3 years ago

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Janet Snead

Customer service has been very friendly and nice. They answer all of my questions in a timely manner. My fire alarm picks up every little thing that I burn in the oven. It's a manageable service.

3 years ago

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L.W.

Back in the beginning they were very good and talked to us some, but we really haven't called them much since. The equipment has done it's job well. It was pretty quick and easy to install. We like it so far.

3 years ago

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Alessandro Macchiavello

They have a really great customer support.

3 years ago

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A.H.

I had some problems with the security system that were not resolved. The equipment itself has a lot of wiring and stuff that just malfunction.

3 years ago

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Ashok Nakra

I looked for the top 10 companies that provided security solutions and they were recommended. I think they are a bit more expensive than other companies out there, but they're a bit better and quicker. It's really nice to talk to them. Its easy to contact them and get all the information that we need.

3 years ago

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Artaevause Jackson

Setting it up was easy to do. Customer support is always very helpful. They go above and beyond to deal with any issue that we have.

3 years ago

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Ashley Mckenzie

We just have the basic equipment, but it all works well. Every time I call for help I haven't had any problems getting to them. I only wish that it would all connect to our nest accessory, they're still working on that.

3 years ago

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Anonymous

It's working pretty well for me. I appreciate the service that they give me. Customer service explains everything in detail and stay on the phone with me to make sure that everything gets done properly. I have some problems with with the equipment sometimes. The alarm will be triggered continuously and we have to call them back every time to reset it. It's a big issue for me. Overall they're a very good company though, they're very reliable and reasonable.

3 years ago

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Robert Brandom

I have it because my brother used it too and was very satisfied with their performance. For us specifically, the most important thing was the cellular connection that the unit used. The system is for a farmhouse that is pretty far out from the city, so we were concerned about the system working well out there. So far we've had no issues and things have worked well for us. They answered all of our questions promptly and addressed any issues we had in a very professional way.

3 years ago

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Stephanie Schreckengost

The system is all very durable and easy to install. No matter what time of the day or night I call, they have been willing to take the time to answer my questions.

3 years ago

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Caroline Darsey

I signed up because it was easy and didn't require any contracts. When we had a problem with one of the sensors, they just sent out a new one.

3 years ago

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Sadie Carlsen

I chose them because they had good reviews and good customer service. It's nice, I haven't had any problems with it.

3 years ago

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Chad Strum

Everything has been great. The equipment is very easy to use and the installation was simple too.

3 years ago

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Gaurav Jain

It's pretty nice to talk to them. They're very helpful and nice but some times I feel like somethings could be troubleshooter over the internet instead of through the phone. Everything else is fine. The equipment is pretty standard.

3 years ago

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Connie Stein

The equipment is good, it's unobtrusive and doesn't stand out too much. It does what it says it will do. I like the web app, I usually arm and disarm the system from there. We had a couple of glitches in the system, but they have been able to help us through those. When we call, they are always right there and have the answers we need.

3 years ago

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Anonymous

The services that they offer and the price that they have is good. I've had no issues with it so far.

3 years ago

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Raul Curiel

Their communication service is great. The equipment is very professional looking and its a good color. It was easy to install it and I'm really happy with it.

3 years ago

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Veronica Kennedy

They were running a special offer or something of the sort at the time. I was comparing things online and Frontpoint just seemed to be the most straightforward and simple system, especially when it came to the installation. The kicker was that the person that helped me was super patient when I called. You know, sometimes when you talk to a customer service rep they aren't really patient and they kind of make you feel stupid for having an issue. Not them though. Their customer service representatives are just very well trained. When one of my sensors fell off and I couldn't figure out what was going on with it they were just like 'maybe you didn't notice this or that, here's how to fix the problem' and that was it. I'm totally satisfied with it.

3 years ago

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David Wasserlauf

I chose it since it had good reviews. The representatives are very helpful, but I'm having some trouble with the wireless right now.

3 years ago

Reply from Frontpoint

Thank you for taking the time to share this feedback with us. One of our Account Specialists is attempting to contact you to address your concerns and make sure you are taken care of. Please don't hesitate to give us a call at your earliest convenience. Thanks again and we hope to hear from you soon!

Apr. 3rd, 2018

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J.S.

I picked them just because I thought that their technology looked better. It was all based on cell service instead of being hardwired. They have been very helpful when we call them.

3 years ago

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Edwin Quinones

The most important reason I chose them was that it didn't require me to have a long contract. They have been very responsive, we have had no delays in communicating with Frontpoint. The equipment does its job, there's really nothing extraordinary about it. It gives me some peace of mind though.

3 years ago

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Anonymous

They have been very responsive and provided me with very good technical support. I'm very happy with the service they provide

3 years ago

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Anonymous

The equipment is good. For the most part their customer support is good, but we did have a bit of a problem at one point. There was just a lot of misinformation going around and things got confusing. They tried their best to make it right and things turned out ok.

3 years ago

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Felix Rivera

The equipment was pretty easy to set up and use. They are on point with their customer service. They are always respond in the blink of an eye to any alarms.

3 years ago

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Alex Farwig

We wanted something that got a quick response from police and law enforcement. Judging from some of the reviews online, that seemed to be the case with Frontpoint. It also looked like no one could really tamper with the machine because it's cellular powered. If someone tried to unplug it or something, it would still notify the police or me about it. When I decided to sign up, I gave them my contact information online and they called me right away. The man that I talked to was really nice and got me hooked up with what I needed. When I got the system, I as able to set it up on my own with some help from a customer service rep over the phone. She was nice and helpful too. We've tested and played with everything and it all seems to work just fine. I had some issues with the motion sensors but I just called them and they were able to help me and get them working. We travel to Michigan a lot because that's where we're from. Since we are usually gone for a couple of days when we go there, it gives us peace of mind to have it. I can check from my phone if any doors or windows have been opened while I'm gone. If I forget to arm the alarm when I leave, I can do that with my phone too. There have been a couple of times where I've actually forgotten to do that, but it's not a big deal. As soon as I remember, I just get my phone out and arm the system. Mainly though, it gives me peace of mind when I have to work in the evenings. With my wife and baby home, I couldn't imagine not having this. If something happens, the police and I will be notified right away.

3 years ago

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Gary Newell

We got it because it was the cheapest option. They've always been there when we call and give us the support that we need. The equipment is really great. We have had no problems with it. Even when we had power outages, it stayed connected.

3 years ago

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Frederico Vuittonet

I went with them because they were highly rated in their customer service. They have been friendly, responsive, and knowledgeable so far. They don't try to over sell me or anything. The equipment has been excellent too.

3 years ago

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Gayan Abeynanda

We picked it because we found out it was pretty good and less expensive than other services. They're always available.

3 years ago

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Gail Debusk

The system is easy to use and it works well. They will always answer my phone calls within thirty seconds of me calling. They're also very knowledgeable and will always solve my problems. It has made me feel very secure to have it with me at night and when I'm out at work during the day. I'm glad I have it

3 years ago

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John Fuquay

First and foremost what I liked about it was that I wasn't locked into a contract with it, it was very convenient. The equipment is just outstanding and not very expensive. It's all very easy to install and activate. It utilizes technology that is up to date and includes sensors, battery power, smoke detectors, and the control board that you just plug into the outlet. I've had no technical issues, it's very convenient and accurate. I like the security that it provides.

3 years ago

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Helen Capps

They have been very responsive and helpful. Everything seems to be working fine so far, I'm very happy with it.

3 years ago

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Gurneet Kaur

I just googled the best home security systems and they were the first ones that came up. I shopped around a little more, but I just decided to move forward and get them. Especially because the representative that assisted me was very kind. Whenever I have questions or have issues with the payments, I always get help instantly, even during the weekends. Everything works the way it's supposed to work. There have been a couple of times when the alarm went off on its own. Actually, the second time that it happened it was my own fault. When that happens, I receive a call back from them within a few seconds. I was very happy to find out that the service worked and that they responded instantly. I'm glad I chose Frontpoint, I feel very safe with them.

3 years ago

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Joseph Pedicini

At the time we got it they were the most affordable option. There have been no issues with the equipment and the setup was easy. They have been able to answer my questions when we call them, but we've had some issues with them.

3 years ago

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Jesse Mills

They're very responsive to whatever our needs are as their customers. The equipment is definitely good, but it's not perfect. I had a few technical issues with the device, but once I told them about it they resolved it. I had other security systems before and compared to that, their fees have been pretty good.

3 years ago