Name: Frontpoint
Rating: 4.1

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Verified Customer

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Eduardo Grantville, PA

Using the app with the service is very convenient. The equipment keeps disconnecting though.

3 years ago

Reply from Frontpoint

Eduardo, thank you for this feedback. We would like the opportunity to speak with you further about your equipment concerns. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to speak with you soon!

May. 24th, 2019

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Verified Customer

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Cj Brown

Great product, easy to install, easy to operate, great customer service

3 years ago

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Andre Sanford

Easy installation, bad service, faulty equipment,horrible waiting time when calling for assistance

3 years ago

Reply from Frontpoint

We first want to sincerely apologize for the negative customer service experience you have had with us. We are going to have one of our Support Supervisors reach out to address all of your concerns and make sure you are fully taken care of moving forward!

May. 24th, 2019

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Verified Customer

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Erik San Geronimo, CA

The customer service representatives are very patient.

3 years ago

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Verified Customer

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Harish Kothanda Raman

Best product with a wonderful customer service

3 years ago

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Verified Customer

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DeArris

quick response to alarms. ease of setup.

3 years ago

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Verified Customer

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Barbara

Reasonably priced. ..yr contract would be better,dont like that...I am locked in for 3yrs

3 years ago

Reply from Frontpoint

Thank you for taking the time to share your feedback with us. It is feedback, like yours, that truly helps us grow as a company.

May. 14th, 2019

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Verified Customer

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Perry

Easy to use. Customer service representatives are helpful.

3 years ago

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Verified Customer

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Lawrence

Overall, the customer service has been excellent.

3 years ago

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Ja

Costly. Not sure if monitoring works when system goes off. Like how fast the equipment arrived.

3 years ago

Reply from Frontpoint

We appreciate you sharing your feedback and would like the opportunity to speak with you further about your concerns. At your earliest convenience, could you please private message us with the full name on your account? Thanks again and we hope to hear from you soon!

May. 7th, 2019

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Verified Customer

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Georgi Stoychev

Honest, great customer service and easy to set up system

3 years ago

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Verified Customer

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Wendell

Friendly and knowledgeable. System is easy.

3 years ago

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Verified Customer

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Tom

Great company with outstanding customer support.

3 years ago

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Alberto

It was the best price for the value and the equipment is easy to use.

3 years ago

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Verified Customer

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Michelle Arcadia, OK

Sometimes the camera goes off line and I have problems with it.

3 years ago

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Verified Customer

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Sandra

It is very reliable and I haven't had a problem with it.

3 years ago

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Paula Fort Wayne, IN

The equipment is easy to hook up and they were helpful.

3 years ago

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James

The customer service representatives were very responsive.

3 years ago

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Verified Customer

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Devin Tacoma, WA

Frontpoint has the best customer service. The sticky pad fails sometimes.

3 years ago

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Verified Customer

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Anonymous Philadelphia, PA

The customer support is very responsive. The system is a good build.

3 years ago

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Verified Customer

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Pastor Darryl King

Their customer service and support teams are outstanding.

3 years ago

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Verified Customer

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JB

great it's awesome prompt calls on alarm notifications

3 years ago

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Anonymous Vienna, VA

Devices are reliable, and easy to use. The cost of Frontpoint could be lower.

3 years ago

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Verified Customer

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Cody Cheyenne, WY

I've been extremely satisfied with the customer service.

3 years ago

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Verified Customer

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Timothy Nashville, TN

The quality of the Frontpoint security system seems kind of cheap.

3 years ago

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Jeffery Covington, GA

My alarm went off in the middle of the night for no reason and no one called. It is easy to set up.

3 years ago

Reply from Frontpoint

We appreciate you bringing this experience to our attention. Rest assured, one of our Support Supervisors is looking into your account now and will be reaching out to address your concerns in detail and make sure you are fully taken care of moving forward.

Mar. 18th, 2019

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Verified Customer

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Bill Fayetteville, AR

It works, and they answer each time I call them.

3 years ago

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Terry Baughman

Liked easy install- think monitoring service is too expensive

3 years ago

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Nina Cooper

Equipment is easy to install and operate.

3 years ago

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MW Duncan

very good service. Help is fast and effective people are always polite

3 years ago

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Stephen R. Ellis

Good up to the last few months. I've already filled out a negative survey, and am yet to hear from Frontpoint

3 years ago

Reply from Frontpoint

Stephen, we apologize for the lack in communication you received. Rest assured, one of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns. Thanks for bringing this to our attention and we look forward to speaking with you soon.

Mar. 7th, 2019

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Verified Customer

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Tina Johnson

I'm going to look for somebody else for alarm system because I want somebody that's going to be there 24 hours a day 7 days a week

3 years ago

Reply from Frontpoint

Tina, our monitoring station is always there for you 24/7 so you will always be protected. If you ever have an emergency support concern, we do have an after hours support team who will contact you to help. We hope this provides some clarity and ask that you please let us know if there is anything we can do to assist you moving forward.

Feb. 21st, 2019

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Verified Customer

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Shirley

Great customer service , help my daughter and I with set up

3 years ago

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David

Good system, and it can improve lowering the price

3 years ago

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James Hyman

Easy to contact and help work through problems

3 years ago

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Connie Miller

Great product and excellent customer service

3 years ago

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Verified Customer

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J Domasco

Ease of instalation and great customer service

3 years ago

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Evan

Frontpoint has been very easy to work with

3 years ago

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David hood

The battery keep reporting low and i need to fix the problem

3 years ago

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Ray Rodriguez

Outstanding. Assistance is always professional.

3 years ago

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Jonathan

Easy to install and operate, hassle free and simple.

3 years ago

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Madhav

Frontpoint's equipment was easy to install.

3 years ago

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Alexius Slidell, LA

It's wireless and they were very helpful in getting it set up.

3 years ago

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5

The customer support is very friendly and very helpful.

3 years ago

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3

We only have support on the phone and when there's issues, they don't send anyone out.

3 years ago

Reply from Frontpoint

We appreciate you taking the time to share your feedback with us as it is the feedback we receive from our customers that truly helps us to grow as a company.

Feb. 13th, 2019

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Verified Customer

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Rimma

Excellent customer service, quick delivery, easy to install

3 years ago

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David

Easy to install. Superior customer service anytime

3 years ago

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Shannon Wilt

Poor. Auto billed twice in one month. Camera has never worked. Plus WAY more expensive than others...I should have shopped around.

3 years ago

Reply from Frontpoint

Shannon, thank you for bringing this experience to our attention. We would like the opportunity to make this situation right for you so we are going to have one of our Support Supervisors reach out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Jan. 22nd, 2019

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Verified Customer

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James Randy Meetre

Good Customer Service, Easy to Operate and Install

3 years ago

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Verified Customer

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Jaime Villagomez

Excellent customer service, Self install,

3 years ago