UnitedHealthcare Logo

UnitedHealthcare

Is This Your Business?
star star star_half star_border star_border

5.9

Overall Score

Author: Kaitlyn Short

LAST UPDATED: December 9th, 2024

UnitedHealthcare offers Medicare, Medigap, Medicaid, and plans compatible with Health Savings Accounts (HSAs). UnitedHealthcare also offers excellent member resources.

Before purchasing a health insurance plan, it's important to know if UnitedHealthcare is good insurance. While different UnitedHealthcare plans have different premium rates and cost-sharing rules for medical expenses, customer reviews offer great insight into the quality of the insurance coverage and customer service.

Overall, UnitedHealthcare is a well-known health insurance carrier and worth considering.

View UnitedHealthcare Reviews

UnitedHealthcare insurance company is a health insurance provider that is owned and operated by its parent company, UnitedHealth Group. This company was founded in 1977 and, with almost four decades of experience, offers a really wide variety of health insurance plans.

Top Ranked Companies

thumb_up

The Good

  • Customer Ratings
  • Coverage Options
  • Medicare and Medicaid
  • Short-Term Health Plans
  • Dental and Vision Insurance
  • Supplemental Insurance
  • Employer Offerings
  • Helpful Tools
  • Support for Healthy Living
  • Customer Service

Customer Ratings

UnitedHealthcare ranks in the top ten health insurance companies. This high ranking shows that UnitedHealthcare is a reliable health insurer. While it could have a higher star rating, it's star rating is average for the industry.

Review Icon

Customer Review: Kimberly from Hurlock, Maryland

"United Health Care is definitely my choice for health care. All bills are quickly and competently dealt with. In addition, when I have called for more information or to check the status of a medical provider, United Health Care has always had excellent customer service. The representatives are intelligent, extremely polite and very anxious to help. Their attitudes are very positive and cheerful. They are one of the best companies in any area that I have ever had the pleasure to turn to."

UnitedHealthcare has received many positive reviews on BestCompany.com. These reviewers mention satisfaction with the claims process, provider network, and coverage.

Coverage Options

Review Icon

Customer Review: CoachTrista from Englewood, Colorado

"I love the plan options I have with UHC. They are the most complete and comprehensive health care our family has ever had. They have helpful programs that can assist with finding providers and plan benefits."

Some of the plans at UnitedHealthcare are open-access, and others are in-network only plans. In-network only plans cover patient care received from professionals UnitedHealthcare has contracted with. If your preferred provider is out-of-network, you'll pay the full cost yourself.

In addition, UnitedHealthcare offers Consumer-Directed Health Plans (CDHP) options that are compatible with Health Savings Accounts (HSAs).

As is typical for the industry, you'll need to work with UnitedHealthcare to learn more about options available in your area.

When considering a health plan it's important to look at the covered services, premium rates, and out-of-pocket expenses to make sure that you find an insurance policy that meets your needs.

Review Icon

Customer Review: Jordon Patton from Pflugerville, Texas

"UHC has been great for us through covering us when we had a baby and when my wife needed a new hearing device. Very widely accepted, so easy to find providers."

Common health insurance plan network structures include Health Maintenance Organization (HMO) and Preferred Provider Organization (PPO). HMO plans only offer coverage for care received by network providers. PPO plans offer more flexibility because they offer coverage for out-of-network care.

Often, in-network service has lower out-of-pocket costs than out-of-network service. You can get the most value out of your health plan by visiting in-network doctors. This will help keep your medical bills lower.

Review Icon

Customer Review: Debbie Stringham from Garden City, Utah

"I'm grateful for their large director for healthcare providers. I appreciate getting a choice."

Because the cost of a health plan varies based on several factors, including the number of people insured and the kind of policy chosen, those interested in a UnitedHealthcare health policy should research plans on its website to understand more about how much you'll pay for medical services with different plans.

Medicare and Medicaid

UnitedHealthcare also offers Medicare and Medicaid plans for consumers seeking Medicare or Medicaid services. It also participates in the Children's Health Insurance Program (CHIP). UnitedHealthcare's Medicare plans include Advantage plans and prescription drug plans. Individuals seeking a Medicare supplement plan (Medigap) can also find one from UnitedHealthcare.

Original Medicare is not available through any private insurer because it is managed by the government. A Medicare Advantage plan covers the same medical services that Original Medicare does. Most Advantage plans also include qualifying prescription drug coverage, which means you don't need to buy additional coverage.

Plan offerings vary by state. Specific information regarding available plans, premiums, deductibles, and out-of-pocket expenses can be found on the UnitedHealthcare's Medicare site.

Short-Term Health Plans

UnitedHealthcare offers short-term health insurance to people under age 65. These plans are great if you need temporary health coverage. They offer low premiums and primarily cover preventive care and emergency services. They also cover care related to any new illness that you develop while the plan is in effect. Most of UnitedHealthcare's short-term plans also cover prescriptions.

Keep in mind, however, that these plans do not cover pre-existing conditions.

Dental and Vision Insurance

The dental and vision coverage at UnitedHealthcare is also good. The company has websites dedicated to both dental and vision insurance. For dental coverage, there are employer-sponsored plans, individual, and family plans.

These are great resources for individuals buying insurance and employers seeking to offer good health benefits to employees.

As far as individual and family dental plans work, preventative care is generally covered fully without a deductible or waiting period. The cost-sharing for other kinds of dental work varies by plan. Dental benefits differ for every state, but even if the dentist you want to see is out of UnitedHealthcare's network, it still has some plan options for you.

Vision insurance typically includes 100 percent coverage for an eye exam, glasses, and frames, including an option to add a scratch-resistant surface to your lenses. Other benefits depend on the individual plan.

Supplemental Insurance

In addition to health care insurance, UnitedHealthcare offers disability, critical illness, accident, and life insurance.

A few other health insurers offer similar types of supplemental insurance, so these offerings make UnitedHealthcare competitive for those interested in buying supplemental insurance plans.

Employer Offerings

UnitedHealthcare offers group plans for small businesses, large businesses, and national accounts. However many employees you have, UnitedHealthcare offers plans to meet your needs.

UnitedHealthcare's offerings vary by state, so it's best to work with UnitedHealthcare directly to learn more about your options.

Helpful Tools

Most healthcare insurance carriers offer their policyholders member resources. United Healthcare's offers competitive and helpful tools. When you enroll in a UnitedHealthcare plan, you sign up for a personal account in the online portal, myUnitedHealthcare.com.

Through it, you have access to any of the following:

  • Downloadable forms
  • Tools to help you locate a network provider (primary care doctor, mental health professional, dentist, etc.)
  • ID card resources
  • Claims management (for filing a claim and checking its status)
  • A list of the prescriptions you take
  • An explanation of the benefits of your health plan
  • A tool to estimate the costs of various types of medical care with your insurance plan before you receive treatment

Many of these features are also available through UnitedHealthcare's app.

The ability to estimate healthcare costs based on your plan and search costs by service, health condition, and doctor are advantageous. It allows you to understand costs, avoid surprises, and budget for out-of-pocket expenses like copays and coinsurance.

Through this tool, you can also view quality ratings for in-network providers. You can use this tool to find high quality and cost-effective care. This kind of tool and cost transparency is difficult to find in the healthcare industry, so its availability makes UnitedHealthcare stand out from other providers.

Members also benefit from an online glossary of medical terms, a Healthy Pregnancy app, and access to Virtual Visits (telemedicine).

Support for Healthy Living

Members also benefit from support programs that help them live healthy lives. Programs support behavioral health, disease management (e.g. heart disease and diabetes), addiction, weight loss, and fitness.

If you're eligible, you can also access UnitedHealthcare's Employee Assistance Program (EAP) to get referrals for assistance with life situations.

Many health insurers offer support programs to their members, and UnitedHealthcare's support resources make it competitive.

Customer Service

Review Icon

Customer Review: Brent Bishop from Layton, Utah

"The customer service there has been very professional. The wait time has been good"

UnitedHealthcare is a subsidiary of UnitedHealth Group (UHG), which has decades of experience. Backed by this insurance company, UnitedHealthcare puts an emphasis on technology and innovation. It strongly encourages both individual and societal health.

For five years in a row, Fortune named UHG one of the World's Most Admired Companies in the insurance industry. In addition, the company won a Stevie Award in 2015 for its customer service model, called Advocate4Me. All of these facts about the company add to their overall positive customer culture.

UnitedHealthcare is dedicated to helping people. To contact UnitedHealthcare, people can use phone numbers and a tool to provide feedback to the company online.

UnitedHealthcare further demonstrates its dedication to helping its members live healthier lives and have better health outcomes with its Health4Me app. The Health4Me app contributes a lot to customer service as well.

Through its 24/7 nurse hotline, its tool to refill a prescription, and its capabilities to estimate costs and check medical records, UnitedHealthcare has removed many hassles associated with health insurance logistics. The app even allows members to let customer service know they want to be contacted-making it possible to avoid being put on hold on a phone call to customer service.

thumb_down

The Bad

  • Negative Reviews
  • State-Specific Health Plans

Negative Reviews

Unfortunately, UnitedHealthcare has a substantial number of negative reviews. Having negative reviews is common for the industry. Reviewers who left poor ratings mentioned difficulty with communication, coverage, and claims denials.

As you read negative reviews, pay attention to where reviewers are from. Consider your situation and medical needs with what reviewers share about theirs.

If you're in a similar situation or in the same area, you may want to weigh concerns more as you make a decision. Even if you are in the same area, remember that UnitedHealthcare may offer multiple plans in your area, so you may still be able to find one that meets your needs.

State-Specific Health Plans

One potential disadvantage here is that some health plans and their benefits are state-specific. UnitedHealthcare's website filters its offerings by state. It's easy to see what's available in your state when you look at health insurance options online.

You should make sure that you understand the fee schedule (premiums, copays, and coinsurance), out-of-pocket limit, how the plan covers pre-existing conditions, and prior authorization requirements that are part of your plan.

gavel

The Bottom Line

Choosing a good health insurer and finding a good insurance policy will help keep your medical expenses affordable. UnitedHealthcare is easily a recommended health insurer. UnitedHealthcare has lots of plans to choose from, which makes it easy to find affordable medical coverage. UnitedHealthcare offers health plans across the United States. Moving to a new state may require enrolling in a new health plan to ensure that the benefits apply.

UnitedHealthcare takes especially good care of its members, providing lots of resources. These include logistical forms, health education, discounts on health products, and several ways to contact a health professional for individual assistance.

The pros outweigh the cons with this health insurance company. Plus, UnitedHealthcare highly values quality and tries to bring convenience and ease to health insurance. We recommend working with UnitedHealthcare.

View Best Health Insurance Companies

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

info

2.6

star star star_half star_border star_border

567 Reviews

Review Breakdown

5 grade

32%

4 grade

19%

3 grade

6%

2 grade

6%

1 grade

37%

Sentiment Criteria

Value

star star star star_border star_border

Quality

star star star star_border star_border

Service

star star star star_border star_border

Trustworthiness

star star star star_border star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star star

Deb Amaya N/A

Customer Review Video

2 weeks ago

star star star star star

Paul L.

I've had good experiences with them as a employed person for 20 years and for 15 years under Medicare. I've had mostly HMOs, and had a few knee surgeries, full knee replacement, fusion of L4/L5 and numerous back surgeries, and never paid a penny except $150/night for hospital (cheaper than a Hotel and better care). I've had colonoscopies and endoscopies, never paid for surgery/ambulatory center, just a $20-$35 specialist co-pay. Not liking the OTC program scam they've perpetrated on everyone. Our premiums went up to support people receiving $40 or $50 per quarter to spend on medical supplies, like a brace for back, wrist, etc., canes, rehabilitation devices health products and things you can get on walmart or a pharmacy over the counter. It forces you to use it or lose it, and it's hard to spend that much on things you don't need. But, it perpetuates this spending spree that makes heath companies richer and milks us of our premium. The problem is, it's a national program and everyone is doing it. I'd rather have my premiums lower than to be fleeced by this scam.

3 months ago

star star_border star_border star_border star_border

Paul N

I gave UHC a one star because zero was not an option. I had the worst customer experience I have ever had as I tried to dis-enroll from a drug plan during Medicare open enrollment period. I was transferred to five call centers after explaining to each agent why I was calling: to cancel a drug insurance plan that I don't use (because I do not take any meds) and the premiums, which I've been paying for two years were going up by +/- 20%). Each time that they were going to transfer me to "someone who could help me", and after I again recited my ID number, name and date of birth, I was told they needed to transfer me to someone who could help me with my dis-enrollment. I didn't make that term up. Yes I got animated by the end of the call, and I never was connected to a supervisor in the time I waited to write them a nasty-gram. I often write reviews, and don't think I've ever been motivated to write so venomous a message. But this experience was so bad, I can only recommend, based on my last experience, that you keep shopping in spite of AARP's recommendation of this company. They got it wrong this time, as far as I'm concerned.

1 month ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Willie Phillips N/A

Customer Review Video

2 weeks ago

star star star star star

Mary Dicosola

Very pleased with my health care coverage from United Health. This is the best coverage I have had in years. I hope the union bargains thus back in the General Motors contract for the following year!

3 months ago

star star_border star_border star_border star_border

William Brooks

I am 71 and have COPD. United HealthCare violates patient rights to services. Congress has accused them of illegalities of Delay, Deny, Deceive. They made me wait a year extra to get oxygen therapy for my COPD. Their website is terrible. Customer Service Advocates have no authority to fix obvious misgivings and delay follow-ups or no follow-up at all. Medicare has fallen apart ... we need nationalized medicine to get rid of all the profiteering middlemen who don't want any lawful professional oversight. American healthcare ranks 79th in the world.

2 months ago

star star star star star

Mario Martin Montgomery, TX

Unfortunately, I unexpectedly needed surgery 3 months into my insurance policy coverage. I was filled with anxiety and stress because of the surgery, and wasn't quite familiar with my insurance policy. In the past I had experienced some inconsistency with other insurance coverage, and expected more of the same. After the surgery procedure was explained, I was overwhelmed with from stress about whether my insurance would cover the expenses. Once I arrived at the hospital, I was assured by the staff that not only would my surgery be conducted by a experienced surgeon, but my medical cost would be covered by United healthcare. I was visited by a representative of UnitedHealthcare representative, and my policy was explained to me with patience, empathy, and caring professionalism. I had never had to be concerned about my UnitedHealthcare policy again!

2 years ago

star star star star star

Tana Tuggle Phoenix, AZ

I had United Healthcare for 5 years and I must say, I had nothing but good experiences with this company. I noticed when my primary care doctor would need authorization from the company to send me to a specialist, (nose, ear, throat doctor, pulmonary specialist etc.) I would get quick feedback, every specialist that I have seen, there was never a problem with my referrals. Since I had to see quite a few specialist, along with taking test constantly, I never had to cancel an appointment due to no referral from United HealthCare. Great Company!!!

1 year ago

star star star star star

Kimberly Hurlock, MD

United Health Care is definitely my choice for health care. All bills are quickly and competently dealt with. In addition, when I have called for more information or to check the status of a medical provider, United Health Care has always had excellent customer service. The representatives are intelligent, extremely polite and very anxious to help. Their attitudes are very positive and cheerful. They are one of the best companies in any area that I have ever had the pleasure to turn to.

4 years ago

star star star star star

Eddie Rios Ogden, UT

United Healthcare is impressive. They just care and treat all of their customers as they would themselves. I experienced first rate customer service through minor issues that were not their fault. Yet they took ownership and just made things better. You can't ask for better from the healthcare industry. They are an example of what can work well.

4 years ago

star star star star star_border

Rob

All my statements are my personal opinion, based upon my personal experiences with United Health Care. Pre-approval takes too long. They should streamline their processes to make more rapid decisions. Also, their email system is cumbersome, difficult to navigate, and out of date in my opinion. Recently, according to the pain management physician with whom I was consulting at the time, they had arbitrarily decided to no longer approve a procedure merely by labeling it "experimental", despite MANY YEARS of approving it. That action denied me and many other patients an extremely effective treatment for severe pain, and which lasted 3 to 4 times longer than another less effective procedure. They gave no explanation as declaring it "experimental" doesn't require one. At the same time, they denied paying for a pain medication, Tramadol, which isn't actually an opioid, but due to the current opioid crisis still is deemed one. The combination of their two concurrent actions left me with having to live with severe pain while awaiting an ostensibly less expensive pain management procedure without any pain medicine. Now I will need to have 3 to 4 procedures a year instead of 1, and while I await an extended decision period the company operates within, I'll have truly effective manner to ease the severe pain I experience when the less effective procedure affects wear off. I leave to any reader to decide whether they believe this company is acting in the best interests of their subscribers or not.

6 years ago

star star star star star

Jerry Dalferro

I have the most Respect for United health care, they have exceeded my expectations in all my contacts with them. When they don't know the right answer they will go to great lengths to call my PCP. or someone in the internal to their co. Until I am satisfied. I have been dealing with two of My Parents (Higher Rated) Companies and they don't convince me that they Care one way or the other about them.

8 years ago

star star_border star_border star_border star_border

Clayton Keim

I have UHC and it is terrible. Very limited provider network, horrible customer service. If you try to call for assistance, you are routed to an overseas call center. Everyone is incompetent, they give inconsistent answers, frequently hang up on you, and there are no extensions to get back to the same person. Every time you get disconnected it’s back to the beginning of the robo menu and when you eventually get back to a human they will have no idea what was discussed previously. Their provider directory is inaccurate and out of date. It feels like this system was specifically designed to prevent people from getting the care they need. Would give 0 stars if I could

7 months ago

star star star star star_border

J Adams Southport, NC

I have used United Healthcare for several years. They always have many doctors to choose from in different locations which makes it very convenient. They also allow visits to specialists without the need for a referral from your PCP. The downside is trying to figure out the bills and explanation of benefits forms they send multiple times. Most of the time you need to call United or your doctor to figure it all out.

1 year ago Edited September 22, 2023

star star star star star

Thai78 Newark, NJ

I had the pleasure of being helped by Felicia today. This woman went out her way to help me with my issues for my 81 year old grandmother. She called the other company and stayed on the line for over 30-45 minutes until the situation was resolved. Bless This woman and she definitely deserves a HUGE RAISE!!! Thank You Again Felicia!!!

1 year ago

star star star star star

Vanessa Butler Columbia, MO

I would recommend this insurance to anyone receiving government assisted income. No copays rewards that send you gift cards for taking care of yourself. Benefits, more than you could imagine. And I got my dentures and UHC paid for everything!!

2 years ago

star star star star star

Rik Fremont, CA

Just got off the phone with a gentleman named Paul... I have never been treated with more respect or had someone go through the incredible effort that Paul provided me with, thank you for your help and extraordinary kindness...

4 years ago

star star star star star

Scott

I had lung cancer and they truly took care of me from the beginning of my journey to the end. They continually followed up with me and made sure I understood what was to come next. At times it took a while to get an appointment but communicated along the way.

4 years ago

star star star star star

janice

They call many times to determine if there is anything they can help you with. They have become more knowledge able as to what seniors need and want. The now offer medical response items free. The offer many services either free or for a minimum feel. The call and tell me about services that I might not know about.

4 years ago

check_circle

Review Source

star star star star star

Carnan Fort Collins, CO

My husband's company used United Health Care as their insurance for many years and we were overall very happy with them. My favorite service was a program they developed called, REal Appeal. It was a total weight loss program complete with behavior, nutrition and exercise. It was such a great program and I felt grateful to be able to be enrolled in this program for free.

2 years ago

check_circle

Review Source

star star star star star

Sirdriz77 Fairfield, CT

I had United health care through my former employer and it was great. I had coverage when I delivered my first child and everything went smoothly with all of the hospital charges. There were no surprises and it was easy to add her to the policy. This was probably the best health insurance I had with the least amount of hassles and I wouldn’t hesitate to go back if I had another opportunity.

2 years ago

check_circle

Review Source

star star star star star_border

Raquel San Jose, CA

I have UnitedHeathcare and have had it for about 6 years. We have had some major medical events and UH has been very helpful and understanding when it comes to the occasional dubious claim. We almost always hit our out of pocket max and then things get a little easier, pay wise. The claims are easy to understand and if I dont understand, I can call UH and talk to a person. I take a star off because I have called and talked to someone to help me understand why a claim was denied and they gave me wrong information, repeatedly. I called back and talked to someone else and they gave me the right information. When I called back again at a later date, I talked to the first person and again they gave me the wrong information about the same claim. I fought this claim for about 3 months and was ultimately paid back every cent, but I could have done without the runaround.

4 years ago

check_circle

Review Source

star star star star star

Cynthia Putnam, CT

I like United Health Care because it fits us better than any other health insurance. They are cheaper than the other health insurance but that doesn't mean they are bad. They have actually been very good to my family. The rates for prescription and health insurance is better than what I was paying for with other companies. They have co-pays that are very compatible to other companies.

4 years ago

star star star star star

Dustin Marx Brighton, CO

We have had United Healthcare insurance through our employer for many years. We had a PPO plan for many years and have had a high deductible plan in recent years. One of the biggest advantages of United Healthcare has been its large network of providers that accept it as insurance. The myUHC.com website makes it fairly straightforward to see one's insurance claims and to look up in-network providers.

5 years ago

check_circle

Review Source

star star star star star

kristin Gneiting Pleasant Grove, UT

I have UnitedHealthcare and it has worked great for me and my family. There is a high deductable, but this supplemented through work and my HSA. They do all of the needed checkups and preventative care that I need. When I do need care, there is an extensive list of doctors available and they are easy to work with if I need to go to a specialist. The claims are easy to process, and I can track things online, even the results of my exams and visits.

5 years ago

check_circle

Review Source

star star star star star

Mary West Jordan, UT

United Healthcare has been a great insurance. I've always had great experiences with their phone representatives whenever I call with a question. I've never had trouble finding a doctor that I want to see on their list of providers. We didn't necessarily choose them for our health plan because it came from my husband's work, but I don't have any complaints!

6 years ago

check_circle

Review Source

star star star star star

Kim Millett Lindon, UT

My husband is a computer programmer for a large company and United Healthcare is our provider. We have found them very reasonable. We have six children and have had a variety of medical issues. We have found that they have paid all the claims promptly. They have always been great when we have called in with questions. Our Doctors have always accepted this insurance.

6 years ago

star star star star star_border

Gabriel Melendez

I am a disabled person and have been with United Health Care for 5 years now, I am a tier 3 now and don't pay for any of my prescriptions highly recommend.

8 months ago

star star_border star_border star_border star_border

Susan N Downers Grove, IL

AARP Medicare Advantage through United Health Care. Have to jump through hoops to get the benefits that you choose to use, ESPECIALLY the incentatives. Have had a prescription denied that was a variation of a regular medication due to an alllergy to that formulation. Have had blood test denied for a common medical condition. Last, but not least, have made 2 phone calls, which totaled almost 2 hours, and talked to 8 people, including supervisors in the US and Phillipines about my Amazon over the counter order that I never received, including the part of that order Amazon supposedly sent, only to be given the run around by UHC and Amazon, who charged my account $49.75 and never issued a credit. I've gone to medical school in the US and worked in emergency rooms. I can only image what the average customer experiences, who do not have medical savoir faire. Can't wait to change my insurance p;an!

9 months ago

star star_border star_border star_border star_border

Patricia Stauffer Lake Zurich, IL

For a Medicare advantage plan the advertise that this includes rides to doctors appointments. My husband has just started this service and it is absolutely dreadful! Out of three rides ordered the have only got the address right once. So, first time he ordered they call him and they are at the wrong address. Then he had to call his son in law to give him a ride. Then he calls when his appointment is done they came to the right place. This morning a uber drive shows up and says she went to the wrong address. But she also shows up with a car that she says he can only sit in the back. My husband uses a wheelchair and sometimes a walker. He could not swing his legs into the back of this car. It was a good thing I was there or he would have missed his appointment. Why are non medical people being authorized to transport disabled people? This company will call you and bother its member at home but sets them up for failure when it comes to providing reliable transportation for the rides that they advertise as part of your plan.

9 months ago

star star_border star_border star_border star_border

Ali Benson

Greedy company that doesn't care how their referral process impacts patient quality of life. This company is actively working to prevent or significantly delay me from receiving timely care through their difficult referral process. They require your PCP to review both tests and treatment recommendations from the specialists and submit a duplicate referral just to get it covered. Since when does a PCP's opinion of my condition trump the specialist they referred me to in the first place? I was just hit with several thousand dollars in uncovered medical costs for basic tests and treatments that my rheumatologist and neurologist ordered and insurance refuses to pay because they have added an unnecessary layer of PCP referral red tape. It's February and my PCP's office has had to send over 20 referrals on my family's behalf for simple care for my family and the care of my chronic condition. The administrative burden on my life is insane, and I've lost at least 30 hours of my time in the last month trying to navigate UHC representatives, doctors' referral representatives, and my care is delayed due to the weeks it takes to get referrals processed. Not getting timely care due to the extra red tape made my condition worse and is actually increasing the number of doctor visits. Horrible.

10 months ago

star star star star_border star_border

MARK R LOISELLE Lowell, MA

I do my own scheduling and take advantage of UHC transportation services. They are strict on their 3 day scheduling rule. On a recent call to schedule a trip I was faced with a south east Asian who could not be understood. I was transferred to a very nice woman who helped me. I depend on UHC transportation but find it a 1 star, yet the rest of my contact with UHC has been 5 star thus the 3 star rating. I look forward to an improved relationship with UHC because I joined this September 1 and as well they need to get to know me.

1 year ago

star star star_border star_border star_border

Glenn Catania Sr West Hartford, CT

Signed up for the current 2023 year. Several calls for customer service regarding Medicare questions were answered in an ambiguous manner. The customer service people are always in a rush to get you off the phone. On my last call I indicated I would agree to taking a survey at the end of the call. The rep made sure he disengaged my call as I waited for the questionnaire to kick in. Just a feeling of 1) they really don't have the knowledge of the answers to give you, hence, they continually put you on hold; 2) they indicate they'll mail you forms needed for DME purchases but they never seem to come. I left Anthem thinking UHC would be a step up. Was I wrong.

1 year ago

star star star_border star_border star_border

Danielle H Plainview, NY

Dental and prescription cover is good. Vision and Medical Need improvement. I bought the highest level I could in my company. All specialist are 80 dollars. UHC really tries to force the patient to use virtual appointment or Urgent Care. Their Optum Virtual care told me to wait an additional three day (7) if I still have a fever to then go to urgent care. They consider biopsy, a surgery and are taking from your high deductible (2-5k). When I complained, appeal was denied and the comments on the price said to use virtual care or urgent care. Really? Their customer services is nice yet all this is out of their hands. One of the worst insurances I’ve had.

1 year ago

star star star star star_border

Heather H Sanford, FL

UnitedHealthcare is decent coverage with a variety of tools to utilize your health care plan effectively. Their online portal is very convenient, but their customer service has some room for improvement. Overall, UnitedHealthcare is trustworthy and reliable.

1 year ago Edited April 28, 2023

star star star_border star_border star_border

Ralph Peluso Warwick, NY

I have been dealing with agents, specialists and corporate office staff since January 2023-today is March 20 still no answers!. A electronic check (still not sure if it was a physical/electronic check?) was sent on me and my wife's behalf--the receiver has state non-receipt of the check or electronic check (s). All is needed is proof of the electronic transaction code or a copy of the check deposited into the receivers account---Unite Healthcare finds this extremely difficult. Again same response--we are working on it--I am at the point of taking the small amount as a a lost as corporate cannot resolve the issue there is no other place to go. Very frustrating! dealing with (UHC).

1 year ago

star star star star star_border

NotWhatItUsedToBe St. George, UT

The Insurance Company has good benefits, but their Customer Service is awful. I've only been with them since october 2022 but have had to contact Customer Service 3 times. No-one at Customer Service has been able to answer my questions re my health insurance coverage. I am again going to have to contact my agent.

1 year ago

star star star star star_border

Tanya Falls Mouser

I just signed up through Mr Benjamin P to united health he was awesome and the plan he foun for me was perfect.i look forward to using united health so far they have got to be an amazing company.and I've had many referrals to them that says alot thank you Benjamin and thank you united healthh

2 years ago

star star star star star

jamee emens Scottsdale, AZ

I have been with UHC for about 18 years. We have great coverage! Their website is easy to navigate, and claims are easy to submit. They offer a generous mental health program which is incredible.

2 years ago

star star star star_border star_border

Christopher Lee Berkeley, CA

I have UnitedHealthcare's select managed care plan through my employer and I've honestly found it below . Their coverage is great - almost no out of pocket cost - but the providers they do have in network are subpar. They also do not have an updated list of providers in their network which makes finding one very difficult. When I called to see if they had a more updated list, the customer service rep said they would email me a list of providers for my area and never did. It's interactions with companies like these that drive me a little crazy.

2 years ago

star star star_border star_border star_border

Jim Andreae Scottsdale, AZ

This is one of the worst Health Care Plans I have ever been in and wish I could get out. The price is high and the coverage is terrible. I get a supplemental bill for everything after the fact. Trying to get a hold of someone on the phone is IMPOSSIBLE and take usually an hour of being on hold and they usually only cover about 60% of the bill and send you an invoice after the fact. Don't even think about getting any outpatient surgery - it will cost you twice as much out of pocket as what you are quoted. They have dropped testing labs without telling customers and you then get a bill for the entire amount. Valley Schools from United Health Care is just about the worst

2 years ago

star star star star_border star_border

borzol Brooklyn, NY

I wanted to send a question to UHC however it does not work this way at UHC. I posted my question ‘Does UHC cover a Cologuard test?’ at Facebook UHC, the response was that they will discuss the question with me on phone. After I replied ‘What’s the problem to answer my question online?’ no response. Is it a top secret issue closed to UHC members?

2 years ago

star star star star star_border

David Stickles West Jordan, UT

I am new to untied health care and have already needed to use their services a few times. They have been pretty standard in terms of getting a hold of for questions so no issues there. Accepted plenty of places and lots of plan options, they have been a nice plan through work.

3 years ago

star star star star star

Chevvie Grass Valley, CA

It is committed to wellness care with frequent articles on health self care and a biannual home visit with an NP, PA or MD to do a thorough health evaluation and make recommendations for habit improvements.

4 years ago

star star star star star_border

Michelle Rios Ogden, UT

We had great medical coverage when I worked for an employer that carried UnitedHealthcare. We appreciated the friendly customer service agents who were able to answer questions regarding what was covered and what wasn't and how to get reimbursed for treatment provided by an out of network provider. I wish we still had UnitedHealthcare!

4 years ago

star star star star_border star_border

Jenn D South Jordan, UT

The coverage has been good. The claims process has been a nightmare. I tried to pay through their portal and the provider never gets it, I get double billed, I get my portion paid from HSA listed as insurance portion, I can't get a statement easily (kicks me off HSA site), and list of claims is a mess. I had Cigna before with almost same coverage, and paid bills as I got them. Easy peasy. UHC is an administrative nightmare.

5 years ago

star star star star star_border

Jes Slow San Francisco, CA

Weaker than expected in technology, but very wide network and approved expensive biologic drug without a fuss (in California). I have inflammatory bowel disease (Crohn's) so I use healthcare a lot more than most, and they haven't fought me yet. My plan is Select Plus.

5 years ago

star star star star star_border

Floyd Wilder La Verne, CA

They have been very helpful in most areas. One area that I have experienced frustration is requiring a referral for Everything, cause if you need immediate action from your prim. Care and you can't get in touch with him, serious consequences can resulta

6 years ago

star star star star star

in the middle

I love, love this insurance coverage. Their customer service is excellent, their nurse hotline is something every company should have. The only thing they could do better is pay me for participating.

6 years ago

star star star star star

Carolyn Redfearn

They have always been there for me.. They have never questioned my bills, and have extra perks for me. I have beenwith United Health Care for years, and and so thankful to have an insurance company like them.

6 years ago