UnitedHealthcare Logo

UnitedHealthcare

Is This Your Business?
star star star star_border star_border
489 User Reviews

7.5

Overall Score

error This company may not service all states.
See states serviced
LAST UPDATED: May 19th, 2022

UnitedHealthcare offers Medicare, Medigap, Medicaid, and plans compatible with Health Savings Accounts (HSAs). UnitedHealthcare also offers excellent member resources.

Before purchasing a health insurance plan, it's important to know if UnitedHealthcare is good insurance. While different UnitedHealthcare plans have different premium rates and cost-sharing rules for medical expenses, customer reviews offer great insight into the quality of the insurance coverage and customer service.

Overall, UnitedHealthcare is a well-known health insurance carrier and worth considering.

View UnitedHealthcare Reviews

UnitedHealthcare insurance company is a health insurance provider that is owned and operated by its parent company, UnitedHealth Group. This company was founded in 1977 and, with almost four decades of experience, offers a really wide variety of health insurance plans.

Top Ranked Companies

thumb_up

The Good

  • Customer Ratings
  • Coverage Options
  • Medicare and Medicaid
  • Short-Term Health Plans
  • Dental and Vision Insurance
  • Supplemental Insurance
  • Employer Offerings
  • Helpful Tools
  • Support for Healthy Living
  • Customer Service

Customer Ratings

UnitedHealthcare ranks in the top ten health insurance companies. This high ranking shows that UnitedHealthcare is a reliable health insurer. While it could have a higher star rating, it's star rating is average for the industry.

Review Icon

Customer Review: Kimberly from Hurlock, Maryland

"United Health Care is definitely my choice for health care. All bills are quickly and competently dealt with. In addition, when I have called for more information or to check the status of a medical provider, United Health Care has always had excellent customer service. The representatives are intelligent, extremely polite and very anxious to help. Their attitudes are very positive and cheerful. They are one of the best companies in any area that I have ever had the pleasure to turn to."

UnitedHealthcare has received many positive reviews on BestCompany.com. These reviewers mention satisfaction with the claims process, provider network, and coverage.

Coverage Options

Review Icon

Customer Review: CoachTrista from Englewood, Colorado

"I love the plan options I have with UHC. They are the most complete and comprehensive health care our family has ever had. They have helpful programs that can assist with finding providers and plan benefits."

Some of the plans at UnitedHealthcare are open-access, and others are in-network only plans. In-network only plans cover patient care received from professionals UnitedHealthcare has contracted with. If your preferred provider is out-of-network, you'll pay the full cost yourself.

In addition, UnitedHealthcare offers Consumer-Directed Health Plans (CDHP) options that are compatible with Health Savings Accounts (HSAs).

As is typical for the industry, you'll need to work with UnitedHealthcare to learn more about options available in your area.

When considering a health plan it's important to look at the covered services, premium rates, and out-of-pocket expenses to make sure that you find an insurance policy that meets your needs.

Review Icon

Customer Review: Jordon Patton from Pflugerville, Texas

"UHC has been great for us through covering us when we had a baby and when my wife needed a new hearing device. Very widely accepted, so easy to find providers."

Common health insurance plan network structures include Health Maintenance Organization (HMO) and Preferred Provider Organization (PPO). HMO plans only offer coverage for care received by network providers. PPO plans offer more flexibility because they offer coverage for out-of-network care.

Often, in-network service has lower out-of-pocket costs than out-of-network service. You can get the most value out of your health plan by visiting in-network doctors. This will help keep your medical bills lower.

Review Icon

Customer Review: Debbie Stringham from Garden City, Utah

"I'm grateful for their large director for healthcare providers. I appreciate getting a choice."

Because the cost of a health plan varies based on several factors, including the number of people insured and the kind of policy chosen, those interested in a UnitedHealthcare health policy should research plans on its website to understand more about how much you'll pay for medical services with different plans.

Medicare and Medicaid

UnitedHealthcare also offers Medicare and Medicaid plans for consumers seeking Medicare or Medicaid services. It also participates in the Children's Health Insurance Program (CHIP). UnitedHealthcare's Medicare plans include Advantage plans and prescription drug plans. Individuals seeking a Medicare supplement plan (Medigap) can also find one from UnitedHealthcare.

Original Medicare is not available through any private insurer because it is managed by the government. A Medicare Advantage plan covers the same medical services that Original Medicare does. Most Advantage plans also include qualifying prescription drug coverage, which means you don't need to buy additional coverage.

Plan offerings vary by state. Specific information regarding available plans, premiums, deductibles, and out-of-pocket expenses can be found on the UnitedHealthcare's Medicare site.

Short-Term Health Plans

UnitedHealthcare offers short-term health insurance to people under age 65. These plans are great if you need temporary health coverage. They offer low premiums and primarily cover preventive care and emergency services. They also cover care related to any new illness that you develop while the plan is in effect. Most of UnitedHealthcare's short-term plans also cover prescriptions.

Keep in mind, however, that these plans do not cover pre-existing conditions.

Dental and Vision Insurance

The dental and vision coverage at UnitedHealthcare is also good. The company has websites dedicated to both dental and vision insurance. For dental coverage, there are employer-sponsored plans, individual, and family plans.

These are great resources for individuals buying insurance and employers seeking to offer good health benefits to employees.

As far as individual and family dental plans work, preventative care is generally covered fully without a deductible or waiting period. The cost-sharing for other kinds of dental work varies by plan. Dental benefits differ for every state, but even if the dentist you want to see is out of UnitedHealthcare's network, it still has some plan options for you.

Vision insurance typically includes 100 percent coverage for an eye exam, glasses, and frames, including an option to add a scratch-resistant surface to your lenses. Other benefits depend on the individual plan.

Supplemental Insurance

In addition to health care insurance, UnitedHealthcare offers disability, critical illness, accident, and life insurance.

A few other health insurers offer similar types of supplemental insurance, so these offerings make UnitedHealthcare competitive for those interested in buying supplemental insurance plans.

Employer Offerings

UnitedHealthcare offers group plans for small businesses, large businesses, and national accounts. However many employees you have, UnitedHealthcare offers plans to meet your needs.

UnitedHealthcare's offerings vary by state, so it's best to work with UnitedHealthcare directly to learn more about your options.

Helpful Tools

Most healthcare insurance carriers offer their policyholders member resources. United Healthcare's offers competitive and helpful tools. When you enroll in a UnitedHealthcare plan, you sign up for a personal account in the online portal, myUnitedHealthcare.com.

Through it, you have access to any of the following:

  • Downloadable forms
  • Tools to help you locate a network provider (primary care doctor, mental health professional, dentist, etc.)
  • ID card resources
  • Claims management (for filing a claim and checking its status)
  • A list of the prescriptions you take
  • An explanation of the benefits of your health plan
  • A tool to estimate the costs of various types of medical care with your insurance plan before you receive treatment

Many of these features are also available through UnitedHealthcare's app.

The ability to estimate healthcare costs based on your plan and search costs by service, health condition, and doctor are advantageous. It allows you to understand costs, avoid surprises, and budget for out-of-pocket expenses like copays and coinsurance.

Through this tool, you can also view quality ratings for in-network providers. You can use this tool to find high quality and cost-effective care. This kind of tool and cost transparency is difficult to find in the healthcare industry, so its availability makes UnitedHealthcare stand out from other providers.

Members also benefit from an online glossary of medical terms, a Healthy Pregnancy app, and access to Virtual Visits (telemedicine).

Support for Healthy Living

Members also benefit from support programs that help them live healthy lives. Programs support behavioral health, disease management (e.g. heart disease and diabetes), addiction, weight loss, and fitness.

If you're eligible, you can also access UnitedHealthcare's Employee Assistance Program (EAP) to get referrals for assistance with life situations.

Many health insurers offer support programs to their members, and UnitedHealthcare's support resources make it competitive.

Customer Service

Review Icon

Customer Review: Brent Bishop from Layton, Utah

"The customer service there has been very professional. The wait time has been good"

UnitedHealthcare is a subsidiary of UnitedHealth Group (UHG), which has decades of experience. Backed by this insurance company, UnitedHealthcare puts an emphasis on technology and innovation. It strongly encourages both individual and societal health.

For five years in a row, Fortune named UHG one of the World's Most Admired Companies in the insurance industry. In addition, the company won a Stevie Award in 2015 for its customer service model, called Advocate4Me. All of these facts about the company add to their overall positive customer culture.

UnitedHealthcare is dedicated to helping people. To contact UnitedHealthcare, people can use phone numbers and a tool to provide feedback to the company online.

UnitedHealthcare further demonstrates its dedication to helping its members live healthier lives and have better health outcomes with its Health4Me app. The Health4Me app contributes a lot to customer service as well.

Through its 24/7 nurse hotline, its tool to refill a prescription, and its capabilities to estimate costs and check medical records, UnitedHealthcare has removed many hassles associated with health insurance logistics. The app even allows members to let customer service know they want to be contacted-making it possible to avoid being put on hold on a phone call to customer service.

thumb_down

The Bad

  • Negative Reviews
  • State-Specific Health Plans

Negative Reviews

Unfortunately, UnitedHealthcare has a substantial number of negative reviews. Having negative reviews is common for the industry. Reviewers who left poor ratings mentioned difficulty with communication, coverage, and claims denials.

As you read negative reviews, pay attention to where reviewers are from. Consider your situation and medical needs with what reviewers share about theirs.

If you're in a similar situation or in the same area, you may want to weigh concerns more as you make a decision. Even if you are in the same area, remember that UnitedHealthcare may offer multiple plans in your area, so you may still be able to find one that meets your needs.

State-Specific Health Plans

One potential disadvantage here is that some health plans and their benefits are state-specific. UnitedHealthcare's website filters its offerings by state. It's easy to see what's available in your state when you look at health insurance options online.

You should make sure that you understand the fee schedule (premiums, copays, and coinsurance), out-of-pocket limit, how the plan covers pre-existing conditions, and prior authorization requirements that are part of your plan.

gavel

The Bottom Line

Choosing a good health insurer and finding a good insurance policy will help keep your medical expenses affordable. UnitedHealthcare is easily a recommended health insurer. UnitedHealthcare has lots of plans to choose from, which makes it easy to find affordable medical coverage. UnitedHealthcare offers health plans across the United States. Moving to a new state may require enrolling in a new health plan to ensure that the benefits apply.

UnitedHealthcare takes especially good care of its members, providing lots of resources. These include logistical forms, health education, discounts on health products, and several ways to contact a health professional for individual assistance.

The pros outweigh the cons with this health insurance company. Plus, UnitedHealthcare highly values quality and tries to bring convenience and ease to health insurance. We recommend working with UnitedHealthcare.

View Best Health Insurance Companies

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

3.2

star star star star_border star_border

489 Reviews

Review Breakdown

5 grade

35%

4 grade

20%

3 grade

6%

2 grade

6%

1 grade

33%

Sentiment Criteria

Value

star star star star_border star_border

Quality

star star star star_border star_border

Service

star star star star_border star_border

Trustworthiness

star star star star_border star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star star

Mario Martin Montgomery, TX

Unfortunately, I unexpectedly needed surgery 3 months into my insurance policy coverage. I was filled with anxiety and stress because of the surgery, and wasn't quite familiar with my insurance policy. In the past I had experienced some inconsistency with other insurance coverage, and expected more of the same. After the surgery procedure was explained, I was overwhelmed with from stress about whether my insurance would cover the expenses. Once I arrived at the hospital, I was assured by the staff that not only would my surgery be conducted by a experienced surgeon, but my medical cost would be covered by United healthcare. I was visited by a representative of UnitedHealthcare representative, and my policy was explained to me with patience, empathy, and caring professionalism. I had never had to be concerned about my UnitedHealthcare policy again!

1 month ago

star star_border star_border star_border star_border

Zach Warrell South Jordan, UT

I cannot get them to give me basic information about my account. My coverage is ending at the end of the month and I need proof of this for my new provider. The company says they cannot provide me with a document of this until after my coverage has already lapsed. I am currently injured and have been waiting for an appointment to see a doctor for 3 weeks and the first appointment is on June 1st. I will likely have to push my appointment back further so I can get this document and get enrolled elsewhere. Take your health seriously and do not work with these clowns. To provide a simple document should not take this much effort and to make an exception to help someone who needs medical attention should be the top priority of an insurance provider.

3 days ago

star star star star_border star_border

Christopher Lee Berkeley, CA

I have UnitedHealthcare's select managed care plan through my employer and I've honestly found it below . Their coverage is great - almost no out of pocket cost - but the providers they do have in network are subpar. They also do not have an updated list of providers in their network which makes finding one very difficult. When I called to see if they had a more updated list, the customer service rep said they would email me a list of providers for my area and never did. It's interactions with companies like these that drive me a little crazy.

1 week ago

star star_border star_border star_border star_border

Iraj Roshan Dallas, TX

United which also owns OptumRx has a near monopoly on commercial insurance. It practically rations the dosage of medication and the number of physical therapy sessions that I can get (under the pretext of needing prior authorization). As a retired physician ( now on my wife’s plan) I can say that United treats physicians and patients far worse than Blue Cross Blue Shield does.

1 week ago

star star_border star_border star_border star_border

Brian Jungk Austin, TX

United HealthCare will delay patient healthcare to look for reasons not to pay out on claims/care. 2 Examples. 1. I saw a surgeon who ordered an MRI for my wrist, UHC wanted to delay/wait while the care needed to happen so I paid cash and submitted the claim manually after the fact. Denied. After 8 phone calls, a reconsideration request from the doctor who initially ordered the MRI they finally paid. 2. A neck surgeon ordered an MRI after an initial visit and UHC will delayed until the surgeon can get on the phone with the insurance and explain why its medically necessary. Imagine a surgeon, after 12 years of school having to explain to a health insurance agent why the imaging is necessary. This can sometimes delay care by days/weeks, in situations that care is urgent (it happened to me). Still actually waiting for this to be approved. I used to have a different health care insurer. I paid for an MRI out of pocket with no doctor orders. My old insurance found out somehow (I never even submitted a claim) and reimbursed me. Run from UHC, they only care about fighting claims and collecting money.

2 weeks ago

star star star star star

Vanessa Butler Columbia, MO

I would recommend this insurance to anyone receiving government assisted income. No copays rewards that send you gift cards for taking care of yourself. Benefits, more than you could imagine. And I got my dentures and UHC paid for everything!!

2 months ago

star star_border star_border star_border star_border

Kevin Yeung Braintree, MA

I recently just started to have United Healthcare as my insurance provider because of my new job. I have diabetes and declined my Ominpod Dash Diabetes management system. I dont think this insurance really cares about the health being of us. Just another money grabber.

1 week ago

star star_border star_border star_border star_border

Sandra Benitez Chicago, IL

Be aware of this insurance. !!! They don't want to pay anything. Not even preventative care. They left me with more than $10 000. Didn't pay a penny. They go around to net pay even benefits like colonoscopy.we pay cash. This is a scam!!!!! They want your premium $550 /month for 1 person.

1 week ago

star star_border star_border star_border star_border

Bellissima Saint Paul, MN

RUN and NEVER look back. this is by far the worst healthcare provider I have ever experienced. They are horrific, they make you jump through hoops for everything, everyone does not accept them because they are lame and cheap. Ex: My daughter's menstruation was horrible, literally as heavy as an ocean followed by nausea, vomiting, and intense back pain. One of the things her doctor prescribed was birth controls pills where she would skip the placebo and take the pills continuous so that eventually her cycle would lighten or go away. United Health Prior Authorization Department denied her because as they wrote " It is not medically necessary" WTF!!! Yeah, If that doesn't speak for their character... I'm not sure what to tell you!

1 month ago

star star star_border star_border star_border

Denise Zwahlen Hutchinson, KS

I take care of patients on skilled nursing. Thank his plan systematically cuts patients off too soon and does not have a mechanism for physicians to advocate for their patient once the party appeals the denial. It is an endless loop of transfers and not knowing what to do. It’s ok as long as you stay out of the hospital or skilled nursing. I recommend against it as people become more frail.

1 month ago

star star_border star_border star_border star_border

Adrienne Hanagan Denver, CO

They seem to be denying a lot of claims lately. I am a cancer survivor and one of the side effects of chemotherapy has been a loss of balance. I slipped on the ice on my driveway and I fell on the sidewalk because I lost my balance. Optum said they would not pay for the claim for PT because it might be related to workman's comp or something like that. Then they would not pay for Botox injections for overactive bladder. That is the best thing for me because it does not interact with my cancer medications. Lastly they would not pay for the diagnostic mammograms that are recommended because I am at high risk for re-occurrence. What is the point of having UHC? The PT is relatively inexpensive, the Botox injections are about 1500 dollars for every 6 months and the diagnostic mammogram is about 600 dollars. I hate this company. I hate United Health Care. As soon as we can get off UHC we will.

1 month ago

star star_border star_border star_border star_border

reg Bayonne, NJ

Adding rudeness to incompetence makes for a new low in UHC customer care. I, and other relatives, will likely not renew with UHC next year as a consequence. Briefly, I was told by my provider of a $345 estimated copay for a test procedure. I called UHC customer service to understand how that number was arrived at (and whether I should change anything such as facility ..) The first “advocate” I got was totally unhelpful, left me on hold for 8 minutes with no communication and when returning with no useful information abruptly put me on “music on hold” as I was mid-sentence. That level of rudeness is simply unacceptable. I called again and requested to speak with a supervisor. The much more polite person contacted a supervisor and asked me to wait while in parallel trying to sort out my very simple request. 30 minutes later, she was still unable to provide useful information and no supervisor was still available. I asked for a supervisor call back. 24hrs later I am still waiting Good customer service is more than relabelling agents as “advocates”. It is Not leaving customers on hold for several minutes with no feedback Not hanging up on a customer by rudely putting them on hold Having agents (advocates they are not) be able to answer simple questions regarding the breakdown of a copay Having supervisors available when a customer requests speaking with them Having supervisors call back when requested to do so I realize UHC treat customer care as a cost center whose cost is to be optimized ... but I suggest they look at top line cost of poor customer service as customers choose other healthcare providers

1 month ago

check_circle

Review Source

star star star star star

Carnan Fort Collins, CO

My husband's company used United Health Care as their insurance for many years and we were overall very happy with them. My favorite service was a program they developed called, REal Appeal. It was a total weight loss program complete with behavior, nutrition and exercise. It was such a great program and I felt grateful to be able to be enrolled in this program for free.

3 months ago

star star_border star_border star_border star_border

bweabled Charlotte, NC

A simple visit will cost you a fortune under almost any of their short term plans. They sell it to you as a great option but they pay NOTHING until the deductible. They misled me about the plan to get me to buy it, signed up for a decent plan as they constantly tried to up-sell me, and then have a single simple medical expense that is going to cost me $1000 minimum. And not even all of it goes to the deductible because of how they manipulate the numbers--and they only cover up until $2,000,000 on their very best programs so you're screwed if you have something chronic or have a real colossal catastrophe. Horrifically bad medical insurance and deceptive sales tactics, I regret doing this so much. It's basically only emergency catastrophe medical service, in which you're better off doing another health plan or trying one of the new things like sidecar. And if you ever had a problem, their customer service is downright incompetent. DO NOT GET UNITED SHORT TERM.

2 months ago

star star_border star_border star_border star_border

Michael Nelson Minneapolis, MN

UHC is by far the worst customer experience I have ever had with ANY company. period. And it was at the expense of my wife's mental health. Incorrect information given multiple times, un-ethical practices with changing coverage mid-year, hours on the phone, and appeals unanswered after weeks of being submitted The only way i can understand that they are still in business is that they offer low prices because they absolutely do not care about customers and with health insurance laws we are helpless to make any changes outside of open enrollment. I am filing a formal ethics complaint with the my state.

2 months ago

star star_border star_border star_border star_border

DWM Scottsdale, AZ

Have UHC insurance through a company plan. Last year I received a knee injection for pain through Mayo Clinic. UHC paid. I received the same injection this year and UHC refused to pay for it and called it experimental. Like Mayo Clinic is providing experimental health care. I contacted the manufacturer and they were surprised that their product which has been used for years is not classified as 'experimental' by United Health Care. They are inconsistent. Their communication is terrible. You probably don't have a choice of company plans but be very careful with this insurance company or you will be screwed.

2 months ago

star star_border star_border star_border star_border

Katherine Maloney Plainfield, IL

My parents were Illinois teachers and as such were forced by the TRS to take United Healthcare. United healthcare is horrible. They fail to return calls of hospital staff including doctors. They claim that papers haven’t been sent when four hospital social workers are handling my mothers paperwork. They claimed thy had Doctor review the claim but would not set an appointment on the phone when the head of cardiology at Edward hospital demanded a peer to peer review. They hire utterly incompetent people who are rude and literally disconnect calls again to hospital staff. They have denied my mother rehabilitation and did it in such a manner of intentionally delaying the review of the claim so she would not qualify. I now have three doctors and seven hospital staff that will testify in my law su8it against United Healthcare for their blatant disregard of their clients health needs. RUN away from this company. I am my mothers agent under powers of attorney and I as a lawyer have never dealt with such a barbaric company. They are disrespectful and money grubbing and have the worst reputation with five of the largest hospitals in Chicago.

2 months ago

star star_border star_border star_border star_border

Nicole Cormier Westford, MA

UHC Administration Staff are poorly trained, inconsistent, inefficient with answering questions about claims and processing claims. There are too many hands in the processing of claims making it very confusing for UHC and for the customer. I have 34 claims of out of network reimbursements since beginning of May 2021 and only receive reimbursement for 6 claims out of the 34 early on then as months went on nothing. UHC gave me lame excuses like their machine that takes the forms came out blurry on their end, or some went through processing and others didn't because certain reps got confused and denied some, then they need treatment records, then a weeks go by and need more info on the treatment records and it goes on. Almost like they do this to see if people will give up and they don't have to reimburse. I have spent 30+ hours including long calls and emails to UHC. I kept good notes and sent everything to the Commissioner of Labor and spoke to HR. Finally I think they are expediting my claims. I received one check for 3 claims. Now I just need about 20 more to be reimbursed. We pay a lot for our healthcare and NO one should ever have to go through this!

2 months ago

star star star_border star_border star_border

Jim Andreae Scottsdale, AZ

This is one of the worst Health Care Plans I have ever been in and wish I could get out. The price is high and the coverage is terrible. I get a supplemental bill for everything after the fact. Trying to get a hold of someone on the phone is IMPOSSIBLE and take usually an hour of being on hold and they usually only cover about 60% of the bill and send you an invoice after the fact. Don't even think about getting any outpatient surgery - it will cost you twice as much out of pocket as what you are quoted. They have dropped testing labs without telling customers and you then get a bill for the entire amount. Valley Schools from United Health Care is just about the worst

3 months ago

star star star star_border star_border

borzol Brooklyn, NY

I wanted to send a question to UHC however it does not work this way at UHC. I posted my question ‘Does UHC cover a Cologuard test?’ at Facebook UHC, the response was that they will discuss the question with me on phone. After I replied ‘What’s the problem to answer my question online?’ no response. Is it a top secret issue closed to UHC members?

3 months ago

check_circle

Review Source

star star star star star

Aricel Westfall Slocomb, AL

Super helpful. The lady I was emailing to set up my new insurance was incredible helpful and made the process so easy. I simply told her what I needed and she was able to set everything up for me.

2 months ago

check_circle

Review Source

star star star star star

Sirdriz77 Fairfield, CT

I had United health care through my former employer and it was great. I had coverage when I delivered my first child and everything went smoothly with all of the hospital charges. There were no surprises and it was easy to add her to the policy. This was probably the best health insurance I had with the least amount of hassles and I wouldn’t hesitate to go back if I had another opportunity.

4 months ago

star star_border star_border star_border star_border

Zack Park Hills, MO

I have had their Medicare advantage plan for 6 years and never a problem till my Cardiologist said I need to have a loop recorder for my afib, they have never approved it both times it was to be implanted had to be cancelled. If I call since all the customer service is out of the Philippines when they can’t answer your question they hang up and never call back. I’m 74 and don’t have the energy to fight them. Don’t make this mistake.

2 months ago

star star_border star_border star_border star_border

meredith Mills Atlanta, GA

This is probably the worst company we’ve ever dealt with for insurance. They have awful coverage and we pay an extremely high bill monthly for coverage and end up with $1000s still from just one doctors visit. They will not assist in paying any other fees even when you go somewhere in network and check to make sure everything you are getting done is in network. We will never use them again. Definitely not refer anyone to United healthcare. Customer service is AWFUL. Coverage is not worth the amount you are paying.

2 months ago

star star_border star_border star_border star_border

Debi M Lawrence, KS

OTC Healthy Benefits is a scam. We get $175/mo to buy supplements and healthy food. $ expires end of month, refills on the 1st. We were cheated out of Jan-Feb $ cuz 1st, no stores would take it. Finally HyVee said Yes, but card didn't work after shopping for an hour in a covid polluted place. CS wait times are >1 hr to talk to incompetent people. As of today, the card isn't in the system anymore. I gotta waste a few hours to get this sorted out only to have it not work again next week. This SUCKS!!!

2 months ago

star star_border star_border star_border star_border

Bill Ridout MN

Impossible to get correct information out them. As a member, I call in to get information on hearing, vision, changing primary care physician, etc., and very time it is an ordeal. Time after time I am given incorrect information, even from a supervisor!!! I have wasted hours because their employees that I deal with are incompetent. One supervisor even told that they have thousands of employees, and they don't always know what they are doing. Just gross incompetence. I am sick of dealing with them

2 months ago

check_circle

Review Source

star star star star star

Rod Jorgensen American Fork, UT

It’s very easy to work with and user friendly. I can find what I need to know about anything I am looking for and in very little time and for me that’s what I need when I have to get going.

3 months ago

check_circle

Review Source

star star star star star

Ron Thurgood Denver, CO

I have had UHC for 15+ years. Overall, I have been happy with the experience. We have had babies, many surgeries and just general care. I have not had many issues with claims or the processes.

3 months ago

check_circle

Review Source

star star star star star_border

Barbara Luke Chicago, IL

I chose UHC after moving to IL because of it's link with Advocate Healthcare which I used while in WI. If I should choose to, I could still see my WI doctors as well as IL docs. I don't like that there is an additional monthly premium for the Advantage Plan I have. There are other plans out there with better benefits at a lower cost. But I did not want to change after only one year with them.

4 months ago

check_circle

Review Source

star star star star star

Bx Chick Yonkers, NY

I have had United Healthcare through the years and have had awesome coverage and great customer service. They have provided coverage for medications that some of the other companies would not. I recommend them to those who have diabetes or high blood pressure because their prices affordable.

4 months ago

star star_border star_border star_border star_border

Steve R Sevierville, TN

United Healthcare Medicare Advantage had very few dentists in our city. Our dentist just called to say they will no longer accept our plan. The only practice left specializes in kids but takes adults, only with wait of months for appointments. It must be a really lousy plan if nobody wants to accept it.

2 months ago

star star_border star_border star_border star_border

Nursing for patients Tulsa, OK

They are one of the worst Insurances to get Prior Auth. They give run a round or state the member doesnt exist or put you on hold for 45 mins and if you say you will take survey with bad review they disconnect you and get a dial tone. Some act like they dont understand English and when you ask for a manager they then ask why and demand a reason and you tell them you want to speak to manager again they disconnect you. If its oncology prior auth then forget it.

3 months ago

star star_border star_border star_border star_border

Ken’n’Amber Me’al Gilbert, AZ

Beware all that use UHC in 2022. They just put profits before people. They just increased the cost of life saving health care maintenance from $10 a visit to $50! That’s a 400% increase. My treatments kept me healthy physically and mentally. UHC does not care about me or you! They think by calling preventative treatments unnecessary that they will earn a few extra dollars. They won’t. This will drive people to the black market overseas. It will cost UHC more out of pocket as more and more people will get sick and UHC will pay higher bills for expensive unnecessary emergency expenses while they could have put people first and made a difference Plus people will move away from UHC next year. I know I’m going to. Bravo you greedy bastards! Way to stick it to us even more with inflation at all time high, gas prices up, food prices sky rocketing. Middle finger inserted here.

4 months ago

star star_border star_border star_border star_border

Derrick Chavis Hickory, NC

Would off given a no star if it were available. Made a payment every month yet they still said my account was behind! Called 5 different times , first three associates spoke such broken English unable to communicate with them! The next one spoke English, but was so lost, and her response to my questions made it seemed as if she had intellectual disability! Finally the fifth try I talked someone that could actually help . But when she would put in my member ID # she said it was showing paid yet my child's health ins was canceled due to no payment received on their end . Gave the confirmation number it was still unsuccessful. The next month paid on the 12th had to go to court on the 29th due to his mom complaining about the drop coverage. The same month after payment dental lapsed! Its sad when your corporate headquarters is in MInnetonka, MN yet hard to get some that answers the phone that speaks fluent English!

5 months ago

star star_border star_border star_border star_border

Van Ha Seattle, WA

United healthcare is surely the worst insurance company that I have ever dealt with. Their internal system is messy, they keep declining claims for random reasons that they never notify customers. When calling up, the customer service lady was extremely rude, spending time arguing with the customers, instead of listening and trying to help. Emails sent to them always got ignored and you have to call up to go through the worst customer service again. Their service surely ruins your day. Even when the claims were approved, their cover is extremely minimal. I'm honestly impressed how such a terrible company still can be in the business!

5 months ago

check_circle

Review Source

star star star star star

Guy Midvale, UT

I had UHC for over 10 years until my employer switched to another provider this year. UHC was great. They were widely accepted and easy to work with. I wish I still had them.

3 months ago

check_circle

Review Source

star star star star star

Gayle Jorgensen American Fork, UT

We have a Medicare Advantage policy with United. It has covered very well what Medicare does not. It also has many other benefits which we really have found useful.

3 months ago

star star star star star_border

David Stickles West Jordan, UT

I am new to untied health care and have already needed to use their services a few times. They have been pretty standard in terms of getting a hold of for questions so no issues there. Accepted plenty of places and lots of plan options, they have been a nice plan through work.

8 months ago

star star star star star

Kimberly Hurlock, MD

United Health Care is definitely my choice for health care. All bills are quickly and competently dealt with. In addition, when I have called for more information or to check the status of a medical provider, United Health Care has always had excellent customer service. The representatives are intelligent, extremely polite and very anxious to help. Their attitudes are very positive and cheerful. They are one of the best companies in any area that I have ever had the pleasure to turn to.

2 years ago

star star star star star

Eddie Rios Ogden, UT

United Healthcare is impressive. They just care and treat all of their customers as they would themselves. I experienced first rate customer service through minor issues that were not their fault. Yet they took ownership and just made things better. You can't ask for better from the healthcare industry. They are an example of what can work well.

2 years ago

star star star star star_border

Rob

All my statements are my personal opinion, based upon my personal experiences with United Health Care. Pre-approval takes too long. They should streamline their processes to make more rapid decisions. Also, their email system is cumbersome, difficult to navigate, and out of date in my opinion. Recently, according to the pain management physician with whom I was consulting at the time, they had arbitrarily decided to no longer approve a procedure merely by labeling it "experimental", despite MANY YEARS of approving it. That action denied me and many other patients an extremely effective treatment for severe pain, and which lasted 3 to 4 times longer than another less effective procedure. They gave no explanation as declaring it "experimental" doesn't require one. At the same time, they denied paying for a pain medication, Tramadol, which isn't actually an opioid, but due to the current opioid crisis still is deemed one. The combination of their two concurrent actions left me with having to live with severe pain while awaiting an ostensibly less expensive pain management procedure without any pain medicine. Now I will need to have 3 to 4 procedures a year instead of 1, and while I await an extended decision period the company operates within, I'll have truly effective manner to ease the severe pain I experience when the less effective procedure affects wear off. I leave to any reader to decide whether they believe this company is acting in the best interests of their subscribers or not.

3 years ago

star star star star star

Jerry Dalferro

I have the most Respect for United health care, they have exceeded my expectations in all my contacts with them. When they don't know the right answer they will go to great lengths to call my PCP. or someone in the internal to their co. Until I am satisfied. I have been dealing with two of My Parents (Higher Rated) Companies and they don't convince me that they Care one way or the other about them.

5 years ago

star star_border star_border star_border star_border

Stephen Williams Lawndale, NC

They will NOT communicate with and when it's time for you bill be due their will wait until your due before they give your billing information. Their ARE worst Insurance Company I ever had!!!!!!!!!!!

2 months ago

star star_border star_border star_border star_border

patty Tampa, FL

Worst ever. They claim they have rides yet no one picks you up. Never calls to tell you either. Had to cancel numerous Dr's appts. Finding a dentist is beyond a nightmare as well. Day of appt dentist no longer takes plan.

2 months ago

star star_border star_border star_border star_border

LAYLAH AND AZAIYAH BRAIDING SHOW Linden, NJ

If people are saying this is a good company for your health needs they lying. They deny really important medical needs for clinical findings such as blood work. How can a doctor do their job without proof a person have a condition. It’s so many things I can say but boy I’m gonna change them as a emergency.

3 months ago

star star_border star_border star_border star_border

Trista Mcclure Auburndale, WI

$700 for $6500 deductible and there are always surprise bills. It’s cheaper to pay cash than use insurance for prescriptions and counseling. Also, this company got more than a billion dollars from tax payers, you’d think they hire someone to answer the phone.

3 months ago

star star_border star_border star_border star_border

Joseph Kilian Bloomfield, CT

I wish I could leave negative Stars still waiting on a ride over an hour late going to make me late for my appointment also they promised me I would lose nothing switching to their plan but now I am receiving all kind of doctor bills that I never had before run run run this company is not what they claim

3 months ago

check_circle

Review Source

star star star star_border star_border

Korene Robinson Herriman, UT

I've always been helped by their customer service when I have contacted them, and they answer my questions clearly. I like the coverage offered by the specific plan I have, both the providers, and locations I can go to.

3 months ago

check_circle

Review Source

star star star star star

Amy N Sandy, UT

UnitedHeathcare customer service has been very helpful and professional. Their website is very easy to navigate and full of useful information.

3 months ago

star star_border star_border star_border star_border

kolleen thomas Franklin, MI

I was interested in getting insurance through United. I had filled out a form online to get a quote. That was 2 days ago on a Friday. On Saturday I received a text from Monique. She started out very helpful and I was getting a good feeling that I might have found a good company. I asked her to email specifics about plans and providers. Nothing came through. She contacted me today via text and gave me pricing and a small bit of information. Again I had asked her to email specifics so I could go through all the information and do research. I text her her specific questions and I heard nothing. I spent an hour and a half reading reviews of this company and as soon as I text her that I was going to pass due to negative reviews my phone blew up with texts. She was obviously very angry, telling me to spend another hour half researching reviews of Blue Cross and any other insurance company. " No one leaves reviews online when things work according to plan" " If you shop based on reviews you will be uninsured forever" " But it is Sunday and I am trying to spend time with my family" I did not start a conversation with her today, she did with me!!! So glad that this is as far as I went with this company!!!!! Run as fast as you can the other way.

7 months ago