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UnitedHealthcare

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407 User Reviews

7.3

Overall Score

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UnitedHealthcare offers Medicare, Medigap, Medicaid, and plans compatible with Health Savings Accounts (HSAs). UnitedHealthcare also offers excellent member resources.

Before purchasing a health insurance plan, it's important to know if UnitedHealthcare is good insurance. While different UnitedHealthcare plans have different premium rates and cost-sharing rules for medical expenses, customer reviews offer great insight into the quality of the insurance coverage and customer service.

Overall, UnitedHealthcare is a well-known health insurance carrier and worth considering.

View UnitedHealthcare Reviews

UnitedHealthcare insurance company is a health insurance provider that is owned and operated by its parent company, UnitedHealth Group. This company was founded in 1977 and, with almost four decades of experience, offers a really wide variety of health insurance plans.

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The Good

  • Customer Ratings
  • Coverage Options
  • Medicare and Medicaid
  • Short-Term Health Plans
  • Dental and Vision Insurance
  • Supplemental Insurance
  • Employer Offerings
  • Helpful Tools
  • Support for Healthy Living
  • Customer Service

Customer Ratings

UnitedHealthcare ranks in the top ten health insurance companies. This high ranking shows that UnitedHealthcare is a reliable health insurer. While it could have a higher star rating, it's star rating is average for the industry.

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Customer Review: Kimberly from Hurlock, Maryland

"United Health Care is definitely my choice for health care. All bills are quickly and competently dealt with. In addition, when I have called for more information or to check the status of a medical provider, United Health Care has always had excellent customer service. The representatives are intelligent, extremely polite and very anxious to help. Their attitudes are very positive and cheerful. They are one of the best companies in any area that I have ever had the pleasure to turn to."

UnitedHealthcare has received many positive reviews on BestCompany.com. These reviewers mention satisfaction with the claims process, provider network, and coverage.

Coverage Options

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Customer Review: CoachTrista from Englewood, Colorado

"I love the plan options I have with UHC. They are the most complete and comprehensive health care our family has ever had. They have helpful programs that can assist with finding providers and plan benefits."

Some of the plans at UnitedHealthcare are open-access, and others are in-network only plans. In-network only plans cover patient care received from professionals UnitedHealthcare has contracted with. If your preferred provider is out-of-network, you'll pay the full cost yourself.

In addition, UnitedHealthcare offers Consumer-Directed Health Plans (CDHP) options that are compatible with Health Savings Accounts (HSAs).

As is typical for the industry, you'll need to work with UnitedHealthcare to learn more about options available in your area.

When considering a health plan it's important to look at the covered services, premium rates, and out-of-pocket expenses to make sure that you find an insurance policy that meets your needs.

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Customer Review: Jordon Patton from Pflugerville, Texas

"UHC has been great for us through covering us when we had a baby and when my wife needed a new hearing device. Very widely accepted, so easy to find providers."

Common health insurance plan network structures include Health Maintenance Organization (HMO) and Preferred Provider Organization (PPO). HMO plans only offer coverage for care received by network providers. PPO plans offer more flexibility because they offer coverage for out-of-network care.

Often, in-network service has lower out-of-pocket costs than out-of-network service. You can get the most value out of your health plan by visiting in-network doctors. This will help keep your medical bills lower.

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Customer Review: Debbie Stringham from Garden City, Utah

"I'm grateful for their large director for healthcare providers. I appreciate getting a choice."

Because the cost of a health plan varies based on several factors, including the number of people insured and the kind of policy chosen, those interested in a UnitedHealthcare health policy should research plans on its website to understand more about how much you'll pay for medical services with different plans.

Medicare and Medicaid

UnitedHealthcare also offers Medicare and Medicaid plans for consumers seeking Medicare or Medicaid services. It also participates in the Children's Health Insurance Program (CHIP). UnitedHealthcare's Medicare plans include Advantage plans and prescription drug plans. Individuals seeking a Medicare supplement plan (Medigap) can also find one from UnitedHealthcare.

Original Medicare is not available through any private insurer because it is managed by the government. A Medicare Advantage plan covers the same medical services that Original Medicare does. Most Advantage plans also include qualifying prescription drug coverage, which means you don't need to buy additional coverage.

Plan offerings vary by state. Specific information regarding available plans, premiums, deductibles, and out-of-pocket expenses can be found on the UnitedHealthcare's Medicare site.

Short-Term Health Plans

UnitedHealthcare offers short-term health insurance to people under age 65. These plans are great if you need temporary health coverage. They offer low premiums and primarily cover preventive care and emergency services. They also cover care related to any new illness that you develop while the plan is in effect. Most of UnitedHealthcare's short-term plans also cover prescriptions.

Keep in mind, however, that these plans do not cover pre-existing conditions.

Dental and Vision Insurance

The dental and vision coverage at UnitedHealthcare is also good. The company has websites dedicated to both dental and vision insurance. For dental coverage, there are employer-sponsored plans, individual, and family plans.

These are great resources for individuals buying insurance and employers seeking to offer good health benefits to employees.

As far as individual and family dental plans work, preventative care is generally covered fully without a deductible or waiting period. The cost-sharing for other kinds of dental work varies by plan. Dental benefits differ for every state, but even if the dentist you want to see is out of UnitedHealthcare's network, it still has some plan options for you.

Vision insurance typically includes 100 percent coverage for an eye exam, glasses, and frames, including an option to add a scratch-resistant surface to your lenses. Other benefits depend on the individual plan.

Supplemental Insurance

In addition to health care insurance, UnitedHealthcare offers disability, critical illness, accident, and life insurance.

A few other health insurers offer similar types of supplemental insurance, so these offerings make UnitedHealthcare competitive for those interested in buying supplemental insurance plans.

Employer Offerings

UnitedHealthcare offers group plans for small businesses, large businesses, and national accounts. However many employees you have, UnitedHealthcare offers plans to meet your needs.

UnitedHealthcare's offerings vary by state, so it's best to work with UnitedHealthcare directly to learn more about your options.

Helpful Tools

Most healthcare insurance carriers offer their policyholders member resources. United Healthcare's offers competitive and helpful tools. When you enroll in a UnitedHealthcare plan, you sign up for a personal account in the online portal, myUnitedHealthcare.com.

Through it, you have access to any of the following:

  • Downloadable forms
  • Tools to help you locate a network provider (primary care doctor, mental health professional, dentist, etc.)
  • ID card resources
  • Claims management (for filing a claim and checking its status)
  • A list of the prescriptions you take
  • An explanation of the benefits of your health plan
  • A tool to estimate the costs of various types of medical care with your insurance plan before you receive treatment

Many of these features are also available through UnitedHealthcare's app.

The ability to estimate healthcare costs based on your plan and search costs by service, health condition, and doctor are advantageous. It allows you to understand costs, avoid surprises, and budget for out-of-pocket expenses like copays and coinsurance.

Through this tool, you can also view quality ratings for in-network providers. You can use this tool to find high quality and cost-effective care. This kind of tool and cost transparency is difficult to find in the healthcare industry, so its availability makes UnitedHealthcare stand out from other providers.

Members also benefit from an online glossary of medical terms, a Healthy Pregnancy app, and access to Virtual Visits (telemedicine).

Support for Healthy Living

Members also benefit from support programs that help them live healthy lives. Programs support behavioral health, disease management (e.g. heart disease and diabetes), addiction, weight loss, and fitness.

If you're eligible, you can also access UnitedHealthcare's Employee Assistance Program (EAP) to get referrals for assistance with life situations.

Many health insurers offer support programs to their members, and UnitedHealthcare's support resources make it competitive.

Customer Service

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Customer Review: Brent Bishop from Layton, Utah

"The customer service there has been very professional. The wait time has been good"

UnitedHealthcare is a subsidiary of UnitedHealth Group (UHG), which has decades of experience. Backed by this insurance company, UnitedHealthcare puts an emphasis on technology and innovation. It strongly encourages both individual and societal health.

For five years in a row, Fortune named UHG one of the World's Most Admired Companies in the insurance industry. In addition, the company won a Stevie Award in 2015 for its customer service model, called Advocate4Me. All of these facts about the company add to their overall positive customer culture.

UnitedHealthcare is dedicated to helping people. To contact UnitedHealthcare, people can use phone numbers and a tool to provide feedback to the company online.

UnitedHealthcare further demonstrates its dedication to helping its members live healthier lives and have better health outcomes with its Health4Me app. The Health4Me app contributes a lot to customer service as well.

Through its 24/7 nurse hotline, its tool to refill a prescription, and its capabilities to estimate costs and check medical records, UnitedHealthcare has removed many hassles associated with health insurance logistics. The app even allows members to let customer service know they want to be contacted-making it possible to avoid being put on hold on a phone call to customer service.

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The Bad

  • Negative Reviews
  • State-Specific Health Plans

Negative Reviews

Unfortunately, UnitedHealthcare has a substantial number of negative reviews. Having negative reviews is common for the industry. Reviewers who left poor ratings mentioned difficulty with communication, coverage, and claims denials.

As you read negative reviews, pay attention to where reviewers are from. Consider your situation and medical needs with what reviewers share about theirs.

If you're in a similar situation or in the same area, you may want to weigh concerns more as you make a decision. Even if you are in the same area, remember that UnitedHealthcare may offer multiple plans in your area, so you may still be able to find one that meets your needs.

State-Specific Health Plans

One potential disadvantage here is that some health plans and their benefits are state-specific. UnitedHealthcare's website filters its offerings by state. It's easy to see what's available in your state when you look at health insurance options online.

You should make sure that you understand the fee schedule (premiums, copays, and coinsurance), out-of-pocket limit, how the plan covers pre-existing conditions, and prior authorization requirements that are part of your plan.

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The Bottom Line

Choosing a good health insurer and finding a good insurance policy will help keep your medical expenses affordable. UnitedHealthcare is easily a recommended health insurer. UnitedHealthcare has lots of plans to choose from, which makes it easy to find affordable medical coverage. UnitedHealthcare offers health plans across the United States. Moving to a new state may require enrolling in a new health plan to ensure that the benefits apply.

UnitedHealthcare takes especially good care of its members, providing lots of resources. These include logistical forms, health education, discounts on health products, and several ways to contact a health professional for individual assistance.

The pros outweigh the cons with this health insurance company. Plus, UnitedHealthcare highly values quality and tries to bring convenience and ease to health insurance. We recommend working with UnitedHealthcare.

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Star Rating

3.3

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407 Reviews

Review Breakdown

5 grade

36%

4 grade

22%

3 grade

7%

2 grade

6%

1 grade

29%

Sentiment Criteria

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Quality

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Alycia O'Connell Happy Valley, OR

Horrible experience. They told me (in writing) a doctor was in network, I went and it turned out they gave me false information. They said I could apply for a review and gave a reference # making it sound like they would fix it, I have appealed it 3 times formally and sent several emails, get a different person every time. They are HORRIBLE!! They will not even fix their own mistakes. Our family will be taking whatever other options are available next year and letting HR know our experience.

5 days ago

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Ricardo L. Walker Los Angeles, CA

Great Benefit Emulators (See The Rainmaker novel/film). Mircromanaging my treatment plan and denying the prescribed meds because of the price alone. Despite the expertise of my specialists, after 3 years on the right combination of meds, Great Benefit, I mean UHC, wants me to try cheaper therapies that we have already tried without success. My health is clearly not their concern, just the cost of my health. Customer service reps: it's always a different dept that must handle some other detail, an endless wait to be transferred and an accidental disconnection during the transfer. Every time I call.

1 month ago

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Jesse Hill Alexandria, VA

This is the worst health insurance company. Don't expect them to pay much. If you switch your employees to UHC you are effectively giving them a demotion. If your company switches to UHC it's time to look for a different employer. Notice a lot of the high ratings for this company are in Utah so they are probably UHC employees trying to jack up their ratings.

1 month ago

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hminfo Olney, MD

I have had UnitedHealthcare insurance for years. They are prompt with their claims, and I like that you can review everyone online in your account.

4 weeks ago

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Amy Gardiner Clarksburg, MD

They stood by us during our daughters Cancer diagnosis and took the financial stress out of the equation. Easy to work with and very helpful navigating a scary process.

1 month ago

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Leonard Leo Potomac, MD

Formerly MDIPA, UH has zero copay for pediatric visits. Unfortunately, the list of tiered drugs has increased the copay amount, and some common drugs are no longer under coverage Choosing your primary care physician is a plus as is common with other health plans.

1 month ago

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Chris Milke Olney, MD

United has been our provider for years. Online access to claim history is great. Suggest updating amount due as it often doesn't reflect payments made by the patient (that were made directly to the physician's office or lab).

3 months ago

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Eddie Sparks Costa Mesa, CA

Have always provided great health care and gone the extra steps to assure we are being taken care of. Great personnel.

1 month ago

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Christopher Milke Olney, MD

Great insurer but claims processing can take a long time (resulting in slower than desired reimbursement). Overall good network of doctors.

4 weeks ago

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Bessie B Gilbert, AZ

We had this insurance company before retirement and I really liked them. This was over 20 years ago so i don't know how the services has changed but when we had them, they had wonderful coverage. With our plan we were free to see specialists without approval of a primary care physician. They covered a lot of services and medications. Great customer service.

4 months ago

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Mason Allen Provo, UT

Best coverage I have had. They are contracted with great providers and make it easier to get the help I need. The customer service is trash and I have a few problems where I just keep getting transferred from person to person and never get help. One time they refused to put an emergency room visit in network because the hospital was contracted but the emergency room doctor on shift was not. If I am on my death bed, I should not have to ask if the only doctor available is in my network, especially since everything else in the hospital is contracted.

4 months ago

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Melanie J Presley Seattle, WA

Having a nurse come to check on me 1 a month or every 3 months is great. Now my 80 year old father has United also and he loves them too. Answers to all our healthcare needs is fast and discreet and they help my dad with all of his healthcare needs.

5 months ago

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Raquel San Jose, CA

I have UnitedHeathcare and have had it for about 6 years. We have had some major medical events and UH has been very helpful and understanding when it comes to the occasional dubious claim. We almost always hit our out of pocket max and then things get a little easier, pay wise. The claims are easy to understand and if I dont understand, I can call UH and talk to a person. I take a star off because I have called and talked to someone to help me understand why a claim was denied and they gave me wrong information, repeatedly. I called back and talked to someone else and they gave me the right information. When I called back again at a later date, I talked to the first person and again they gave me the wrong information about the same claim. I fought this claim for about 3 months and was ultimately paid back every cent, but I could have done without the runaround.

7 months ago

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Cynthia Putnam, CT

I like United Health Care because it fits us better than any other health insurance. They are cheaper than the other health insurance but that doesn't mean they are bad. They have actually been very good to my family. The rates for prescription and health insurance is better than what I was paying for with other companies. They have co-pays that are very compatible to other companies.

8 months ago

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kickstart Phoenix, AZ

Absolute total and complete garbage. We had an HMO dental plan and the only available dentists were the WORST and it literally saved us NO money. Hours and hours on the phone spent with them trying to get answers and we never got any that made sense. DO NOT GET THIS INSURANCE!

2 months ago

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Ivette Ruiz Charlotte, NC

Uhc is total garbage, they think its ok to stop paying for meds bc of the cost to them and also they think they can pick what dr u should see and what location. They are horrible insurance com and all about the money factor and not the care.

2 months ago

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Msdaisy70 Clarksburg, MD

Their database of in network physicians is fabulous. They provide lots of details to help you make an informed choice.

1 month ago

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Jwat1213 New Market, MD

We used to have them for health insurance. They have a good network of providers and coverage was great

1 month ago

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Greg Francis Saratoga Springs, UT

Health care is an essential part of life, and United Healthcare has been part of that process for many years. While I am not a fan of dealing with Insurance companies, UHC has done a solid job in handling my claims. I do think their website, with claim details, and benefits is the most comprehensive I have used.

4 months ago

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daphjohnson Saratoga Springs, UT

I have loved United Health Care! They have a lot of providers and offer great plans for me and my family. After dealing with hip surgeries, car accidents, ER visits, and pregnancies, they always take care of us.

5 months ago

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CoachTrista Englewood, CO

I love the plan options I have with UHC. They are the most complete and comprehensive health care our family has ever had. They have helpful programs that can assist with finding providers and plan benefits.

5 months ago

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Brendon Haacke Kuna, ID

UHC has been solid and consistent. Claims are processed efficiently, correctly, and no need to fight for what is covered or not. They are much better to deal with than Blue Cross.

5 months ago

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Cassandra Slatton Tuscaloosa, AL

UnitedHealthcare is my current insurance provider for myself and my children. I’ve had nothing but good experiences with this company. My benefits are affordable and any time I need something explained to me, customer service is always willing to help.

6 months ago

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Pika Linderman Las Vegas, NV

It's easy to find good physicians in network with United Healthcare, both for primary care and specialists. Despite multiple options through my job I choose United Healthcare every year because of the quality of the physicians in their network.

6 months ago

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Kimberly Hurlock, MD

United Health Care is definitely my choice for health care. All bills are quickly and competently dealt with. In addition, when I have called for more information or to check the status of a medical provider, United Health Care has always had excellent customer service. The representatives are intelligent, extremely polite and very anxious to help. Their attitudes are very positive and cheerful. They are one of the best companies in any area that I have ever had the pleasure to turn to.

1 year ago

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Eddie Rios Ogden, UT

United Healthcare is impressive. They just care and treat all of their customers as they would themselves. I experienced first rate customer service through minor issues that were not their fault. Yet they took ownership and just made things better. You can't ask for better from the healthcare industry. They are an example of what can work well.

1 year ago

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Rob

All my statements are my personal opinion, based upon my personal experiences with United Health Care. Pre-approval takes too long. They should streamline their processes to make more rapid decisions. Also, their email system is cumbersome, difficult to navigate, and out of date in my opinion. Recently, according to the pain management physician with whom I was consulting at the time, they had arbitrarily decided to no longer approve a procedure merely by labeling it "experimental", despite MANY YEARS of approving it. That action denied me and many other patients an extremely effective treatment for severe pain, and which lasted 3 to 4 times longer than another less effective procedure. They gave no explanation as declaring it "experimental" doesn't require one. At the same time, they denied paying for a pain medication, Tramadol, which isn't actually an opioid, but due to the current opioid crisis still is deemed one. The combination of their two concurrent actions left me with having to live with severe pain while awaiting an ostensibly less expensive pain management procedure without any pain medicine. Now I will need to have 3 to 4 procedures a year instead of 1, and while I await an extended decision period the company operates within, I'll have truly effective manner to ease the severe pain I experience when the less effective procedure affects wear off. I leave to any reader to decide whether they believe this company is acting in the best interests of their subscribers or not.

2 years ago

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Jerry Dalferro

I have the most Respect for United health care, they have exceeded my expectations in all my contacts with them. When they don't know the right answer they will go to great lengths to call my PCP. or someone in the internal to their co. Until I am satisfied. I have been dealing with two of My Parents (Higher Rated) Companies and they don't convince me that they Care one way or the other about them.

4 years ago

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Brick Sturner, PMP Kissimmee, FL

UnitedHealthCare is a disgrace and a joke in every sense. Forget whatever they self-describe themselves as, as a consumer of a good or service, I find them to be not only woefully incompetent, but they lie, have out of date data, and I cannot understand how this does not equate to FRAUD. If you charge for a service – to provide medical resources for allegedly QUALIFIED, IN-NETWORK entities – and the database they allegedly maintain for subscribers (paying customers) has companies in it that are closed, have moved, or otherwise don’t exist (primary doctors, orthopedists, radiology), how is that not FRAUD? I even asked a call center representative to ensure a place was open and taking patients. After being on-hold for quite a while, she came back on, gave me a phone number and an address, and said they were taking new customers. I drove to the address. The building was almost vacant and that provider was certainly no there. I called the number and could not get through the IVR to a person; it kept looping no matter what option I choose. Did the rep lie to me? I think so. This is not a one-off as it has been happening for many years, and when you need routine care, when you need emergency services, to spend hours and hours in frustration not being able to take care of yourself or a loved one… There is no accountability in UnitedHealthCare. Their service is essentially a sham, and I intend to take this as high as I can, especially to the Attorneys General office.

6 months ago

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Chevvie Grass Valley, CA

It is committed to wellness care with frequent articles on health self care and a biannual home visit with an NP, PA or MD to do a thorough health evaluation and make recommendations for habit improvements.

10 months ago

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Hailee Coleman Columbia, MO

I had knee surgery, and this insurance saved my parents so much money! Did not owe a penny after my 25,000 dollar surgery. Just paid copays for physical therapy! Overall amazing insurance!

7 months ago

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LBishop Logan, UT

I wish they had better coverage for mental health help. I have been trying to find a counselor for teens. There isn’t very many counselors that are covered to get them in to see when it becomes a crisis. More coverage of counselors would be great!

7 months ago

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Kibitzie Columbia, TN

I like the coverage but I pay way too much for it. the prices keep going up and up. I have this through my job. It does offer things like free gym and ways to earn "dollars" and other free services and discounts but still. the price is just ..a lot.. Not as bad as other companies but still. I shouldn't have to pay so much out of pocket when using their services for dental and health care. Maybe they should try bundling their insurance since some people have more than one of their services.

7 months ago

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Sks1969 Carlisle, PA

We have had United healthcare for a previous employer. Although we understand that it is the employer the pics the benefits and not the insurance company, it seems like the insurance company always wanted to argue if they thought a procedure was necessary etc.

8 months ago

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Rik Fremont, CA

Just got off the phone with a gentleman named Paul... I have never been treated with more respect or had someone go through the incredible effort that Paul provided me with, thank you for your help and extraordinary kindness...

1 year ago

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Scott

I had lung cancer and they truly took care of me from the beginning of my journey to the end. They continually followed up with me and made sure I understood what was to come next. At times it took a while to get an appointment but communicated along the way.

1 year ago

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janice

They call many times to determine if there is anything they can help you with. They have become more knowledge able as to what seniors need and want. The now offer medical response items free. The offer many services either free or for a minimum feel. The call and tell me about services that I might not know about.

1 year ago

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Natalie Drewery ,

We've had UnitedHealthcare insurance for a long time now and have been really happy with the coverage and customer service. We unfortunately had a terrible experience with a hospital and the customer service rep was so patient and helpful with working to get things figured out.

9 months ago

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Dorothy Omaha, NE

I have been a UnitedHealthcare customer for 2 years and highly recommend this reputable company. I was enrolled in their student health insurance plan and the plan's details were easy to understand, the plan was accepted at all of my providers, and customer service was always helpful!

11 months ago

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Dali Dallas, TX

I was with UH a long time ago, and I never had any trouble finding providers that would take it. I was paying out of pocket for my own insurance, but also worked for companies that chose to use UH for their group plans. It’s a solid company.

11 months ago

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Emily Cheng Rockville, MD

Very reliable and doesn’t scam people. Very integrated customer service.

1 month ago

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Mohammed Alshehri San Marcos, TX

This is the worst business I have ever dealt with, even worse than businesses are located in the third world. They try to make your life hard in order to make you give up on appeal.

2 months ago

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Dustin Marx Brighton, CO

We have had United Healthcare insurance through our employer for many years. We had a PPO plan for many years and have had a high deductible plan in recent years. One of the biggest advantages of United Healthcare has been its large network of providers that accept it as insurance. The myUHC.com website makes it fairly straightforward to see one's insurance claims and to look up in-network providers.

1 year ago

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kristin Gneiting Pleasant Grove, UT

I have UnitedHealthcare and it has worked great for me and my family. There is a high deductable, but this supplemented through work and my HSA. They do all of the needed checkups and preventative care that I need. When I do need care, there is an extensive list of doctors available and they are easy to work with if I need to go to a specialist. The claims are easy to process, and I can track things online, even the results of my exams and visits.

1 year ago

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Mary West Jordan, UT

United Healthcare has been a great insurance. I've always had great experiences with their phone representatives whenever I call with a question. I've never had trouble finding a doctor that I want to see on their list of providers. We didn't necessarily choose them for our health plan because it came from my husband's work, but I don't have any complaints!

2 years ago

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Kim Millett Lindon, UT

My husband is a computer programmer for a large company and United Healthcare is our provider. We have found them very reasonable. We have six children and have had a variety of medical issues. We have found that they have paid all the claims promptly. They have always been great when we have called in with questions. Our Doctors have always accepted this insurance.

2 years ago

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Nancy Greenberg Fort Myers, FL

This company offers excellent health insurance coverage. They are very reliable in payment to my providers.

4 months ago

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Heather Milke Olney, MD

United Healthcare has been my insurance company for several years. The handle claims in a timely manner.

3 months ago

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War Monger Fort Wayne, IN

The insurance is affordable and the deductible is low, but they iften slow pay the doctors. They also change my prescriptions that my doctor gives out because apparently they know better. Also forced to use cvs pharmacy to get 90 day supply because they have a "deal" with them. Reeks of collusion

7 months ago

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Summer Stevenson ,

UnitedHealthcare makes understanding billing a breeze. There were no issues with payments and customer service was always available

4 months ago

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