Name: UnitedHealthcare
Rating: 3.0

star star_border star_border star_border star_border

Chris Frost Marion, IL

UnitedHealthcare is the worst insurance I have ever had. They are denying my blood pressure medicine. I then sent an appeal for which they also denied. Telling me what medicine I should take as they obviously know more about my health than my physician. They do not mind signing the $600.00 a month check though. I am not asking for something frivolous. I am asking for a blood pressure medicine I have been on for 5 years. They are also denied a diabetic medicine a co-worker takes. I will have paid out of pocket $4420 for an insurance that has paid $0.00 in health benefits to me. At this point I am in no benefit from keeping this horrific excuse for a health insurance company. I do however have some recourse. I am an IT Director. I will make it my mission to post this same response on message boards, blogs, websites anywhere there is public viewing. You are a disgrace. Dening medications that people need to surive to prevent strokes, heart problems, Diabetic coma. I suppose all of these would cost less. Well you would just deny those claims as well. UnitedHealthcare CEO Stephen Hemsley took home over $66 million in 2014. UnitedHealthcare made $130.5 billion. Yes that is billion. I suppose denying claims and medications are a good business. I am in the process of appealing with the Illinois Department of Insurance this should give them a little more time to pocket a few more dollars of mine. Mr Hemsley needs a new yacht. I will try and keep from having a stoke as I cannot pay for my medication. Go look at their facebook page. There are nurmous subscribers getting their claims / medications denied. https://www.facebook.com/UnitedHealthcare/

9 years ago

star star star star star

Aricel Westfall Slocomb, AL

Super helpful. The lady I was emailing to set up my new insurance was incredible helpful and made the process so easy. I simply told her what I needed and she was able to set everything up for me.

3 years ago

star star star star star

Rod Jorgensen American Fork, UT

It’s very easy to work with and user friendly. I can find what I need to know about anything I am looking for and in very little time and for me that’s what I need when I have to get going.

3 years ago

star star star star star

Ron Thurgood Denver, CO

I have had UHC for 15+ years. Overall, I have been happy with the experience. We have had babies, many surgeries and just general care. I have not had many issues with claims or the processes.

3 years ago

star star star star star_border

Greg Francis Saratoga Springs, UT

Health care is an essential part of life, and United Healthcare has been part of that process for many years. While I am not a fan of dealing with Insurance companies, UHC has done a solid job in handling my claims. I do think their website, with claim details, and benefits is the most comprehensive I have used.

4 years ago

star star star star star

daphjohnson Saratoga Springs, UT

I have loved United Health Care! They have a lot of providers and offer great plans for me and my family. After dealing with hip surgeries, car accidents, ER visits, and pregnancies, they always take care of us.

4 years ago

star star star star star

CoachTrista Englewood, CO

I love the plan options I have with UHC. They are the most complete and comprehensive health care our family has ever had. They have helpful programs that can assist with finding providers and plan benefits.

4 years ago

star star star star star

Brendon Haacke Kuna, ID

UHC has been solid and consistent. Claims are processed efficiently, correctly, and no need to fight for what is covered or not. They are much better to deal with than Blue Cross.

4 years ago

star star star star star

Hailee Coleman Columbia, MO

I had knee surgery, and this insurance saved my parents so much money! Did not owe a penny after my 25,000 dollar surgery. Just paid copays for physical therapy! Overall amazing insurance!

5 years ago

star star star star star_border

LBishop Logan, UT

I wish they had better coverage for mental health help. I have been trying to find a counselor for teens. There isn’t very many counselors that are covered to get them in to see when it becomes a crisis. More coverage of counselors would be great!

5 years ago

star star star star_border star_border

Kibitzie Columbia, TN

I like the coverage but I pay way too much for it. the prices keep going up and up. I have this through my job. It does offer things like free gym and ways to earn "dollars" and other free services and discounts but still. the price is just ..a lot.. Not as bad as other companies but still. I shouldn't have to pay so much out of pocket when using their services for dental and health care. Maybe they should try bundling their insurance since some people have more than one of their services.

5 years ago

star star star star star_border

Sks1969 Carlisle, PA

We have had United healthcare for a previous employer. Although we understand that it is the employer the pics the benefits and not the insurance company, it seems like the insurance company always wanted to argue if they thought a procedure was necessary etc.

5 years ago

star star star_border star_border star_border

Cynthia Humphrey Wichita Falls, TX

Ong what is this in network but not tier 1. The difference is paying an office visit copay or having your entire visit go to your deductible and you unexpectedly get a bill from your provider. Only uhc understands this stuff and doctors think they're sitting pretty until you inform them that they are not. My pcp comes up at the top of the in network provider list whether I filter for tier 1 doctor or not, but she is not tuer 1. Ironically the only one in her practice who is not, but the most highly rated on their site. I'm appealing the claim. Even the insurance department and credentialing staff had no clue what I was talking about and they were just as surprised as I. Check your provider carefully, as for me I want to go #back2bcbs!

5 years ago

star star star star star

Rob ,

We have been with UHC for 4 years with our company and I have been extremely impressed with their service and handling of claims. Customer service and sales are very efficient and easy to work with.

5 years ago

star star star star star_border

Tiauna Anderson Salt Lake City, UT

We've used United for years and they've always done a good job with our insurance needs! My daughter's Pediatrician had a hard time finding our coverage and the customer service team jumped on the phone with them immediately and got me all taken care of. I definitely appreciate the personal touch they give!

5 years ago Edited September 14, 2021

star star star star star_border

Dre35 West Valley City, UT

We've been pleased with the service that UHC provides. We use the HDP which works fine. All of our claims are processed quickly, and the app is intuitive. User friendly, and even allows me to sync my HSA account to it. I can also use my app to see and present my insurance card.

5 years ago Edited September 14, 2021

star star star star star

HardRock65 Stockton, CA

United Healthcare has been my health insurance provider for going on 10 years now and they always pay claims I’m a timely manner and I have yet to have them deny a needed service or medication .

5 years ago

star star star star star_border

Brittney Miskin Riverton, UT

Good health care option with a lot of added benefits. They have great programs that you can be involved in such as fitness plan and healthy eating as well as having the option to phone into a doctor or nurse when you are sick!

6 years ago

star star star star star

Rick Austin, TX

We have the All-Savers product. Good network of providers. They pay their bills timely. Love their UHC Motion product which rewards individuals for the steps and type of steps taken during the date.

6 years ago

star star star star star_border

Jaime American Fork, UT

United Healthcare is what my family's current health insurance is through. I've been happy with how easy it is to access our account information (like deductible status, explanation of benefits, etc) online. Their website for members is very user-friendly and easy to navigate.

6 years ago

star star star star star

Miles Strother American Fork, UT

UnitedHealthcare is provided through my work and provides a great deal of resources for relatively cheap. It's online setup process was simple and provides plenty of resources for any of your normal health insurance needs

6 years ago

star star star star star

Paige Baldwin Wellsville, UT

We have to change our insurance frequently due to my dads job but United is a company we stuck with for awhile. They had great coverage, affordable, and good customer service. We were sad when we had to change from them

6 years ago

star star star star star_border

Rosann Stanko Logan, UT

We love United Healthcare. They are prompt with their correspondence and the customer service departments are helpful when I have a question. I just wish they would pay more of the bills because we often end up paying a lot of money for some of the procedures.

6 years ago

star star star star star_border

Whitney Stanko Smithfield, UT

I’m under my mother. But I’ve had to deal with them on my own when it came to coverage out of country, more medication for leaving country, etc. they were always so willing to help me and explaining things so well. I really like them and there coverage plan we have is good! Highly recommend! Customer service is awesome!

6 years ago

star star star star_border star_border

betsy fowler Lehi, UT

I guess i am still miffed with how expensive healthcare has become in the United States. I pay over $800 for myself and my newborn per month. That's a huge chunk of my paycheck! That being said, i have had a good experience with United this year. Thankfully they covered a large portion of the hospital expenses for the birth of our baby. We will certainly hit our out of pocket max this year.

6 years ago

star star star star star_border

Amanda Olsen Eagle Mountain, UT

UnitedHealthcare is a great insurance company. I love how easy the website is to locate many providers in your area. It also gives you up to date information regarding EOB's and what is expected to pay for your portion. Their billing representatives are courteous, helpful and informative.

6 years ago

star star star star star_border

JAKE American Fork, UT

We enjoyed having United as a health insurance provider. They were easy to work with. Their website and app make things very easy to be able to see your explanation of benefits. It was very nice to be able to easily look up remaining deductible and claims processed. Would recommend United to others.

6 years ago

star star star star star_border

Erika American Fork, UT

We had a great experience with United. Their customer service was good and we never had to wait that long when calling in to speak to someone. Their explanation of benefits they always mail help a lot to make your charges clear. Also like really like their app you can use. That helped very much.

6 years ago

star star star star star

Sunny Perry Springville, UT

UnitedHealthcare is a great insurance and has helped my family in a bunch of different situations. The company is very reliable. I can't say one bad thing about them. Awesome company; great service!

6 years ago

star star star star star_border

Hannah Thompson South Jordan, UT

My parents pay for my health insurance but when we go to hospitals or clinics they rarely don’t have united health care. By fall of every year we reach our deductible so health care is free for a couple months for us. They fit our families personal needs! Overall very good healthcare.

6 years ago

star star star star star_border

Lindsay Fritts San Diego, CA

I had United Healthcare when I lived in New York and I was pretty happy with them. I was able to pick which doctors I wanted to see, didn't need to get referrals which was great. I didn't love their platform for finding doctors- I ended up at some random places that I definitely never went back to.

7 years ago

star star star star_border star_border

Sheryl Sabal Gilbert, AZ

Overrated and expensive. High co-pays...Maybe it’s my plan. Customer service wasn’t very helpful when I called to ask about my benefits. Long wait time when calling the customer service line. I’ve waited almost an hour then got disconnected and had to start again. Frustrating for someone with a debilitating illness that’s seeking medical care.

7 years ago

star star star star star_border

mgillings

We have recently had a lot of medical problems that have required us to see multiple specialists. It could have been a very frustrating process, but the CS reps at United Healthcare have helped me navigate all of the pre-authorization and referrals required to get into providers in a timely manner! They have been so helpful at this stressful time!

7 years ago

star star star star star_border

Amber Saratoga Springs, UT

United Healthcare has a convenient website where you can look up your account and the accounts of your family members and manage claims for all of them in one place. That has been extremely helpful for our large family to be able to keep track of everything.

7 years ago

star star star star star

Lisa West Jordan, UT

I have United Healthcare for my medical insurance. They are very prompt at paying claims. I have not had any issues with denials or refusal of services. They are a great company.

7 years ago

star star star star star_border

LAURI J CLARK Lindon, UT

Our family has been covered under United for about a year now. I have appreciated their customer service. They are friendly, quick to answer questions and kind. Because we are new I have had a lot of questions but I have always been treated with respect.

7 years ago

star star star star star_border

tini mapu Orem, UT

I had this insurance for less then two years then I got a letter saying they were no longer going to be with my company. I was bummed because I hate switching to other insurance companies, it's a hassle and a lot of work. They were okay for the short time.

7 years ago

star star star star_border star_border

NT Pleasant Grove, UT

monthly fee was expensive. my employer was taking out almost $650/monthly for a family. deductible and out of pocket was expensive. physician i had for many years was not in network. this was the only insurance my company at the time provided. the copay was high, cost of prescriptions were higher than other insurances. i was happy when i didn't have to carry this insurance anymore.

7 years ago

star star star star star

Kyrstin South Jordan, UT

I love united healthcare, I am insured through them and recently had a baby which was a great experience with them. They were easy to contact, answered my questions clearly, and got me the best coverage at the best hospital.

7 years ago

star star star star star

Holly Nelson Universal City, TX

Got this through work. Sometimes I was confused about the policies, I do t quite understand the lingo. Wish someone had been there to walk me through what everything means. But my doctor visits were covered so, good I guess

7 years ago

star star star star star

Shane Rodney Mesa, AZ

Although heath care prices have risen a lot the last few years, we like the quality of service we get from United Healthcare. Whenever we need a specialist they have many to chose from.

7 years ago

star star star star star_border

Tom Pleasant Grove, UT

I have been a part of UnitedHealthcare for a long time. They are good to work with and have always been easy to work with. I wish I didn't have to pay so much out of pocket though for every service and it is a little complicated.

7 years ago

star star_border star_border star_border star_border

Norma Miles

The absolute worst when it comes to customer service. It is outsourced and you get the runaround really bad. I have medical issues and I thought this was a big company but they’re not no wonder hospitals are dropping them.

8 months ago

star star_border star_border star_border star_border

William Brooks

I am 71 and have COPD. United HealthCare violates patient rights to services. Congress has accused them of illegalities of Delay, Deny, Deceive. They made me wait a year extra to get oxygen therapy for my COPD. Their website is terrible. Customer Service Advocates have no authority to fix obvious misgivings and delay follow-ups or no follow-up at all. Medicare has fallen apart ... we need nationalized medicine to get rid of all the profiteering middlemen who don't want any lawful professional oversight. American healthcare ranks 79th in the world.

1 year ago

star star star star star_border

Gabriel Melendez

I am a disabled person and have been with United Health Care for 5 years now, I am a tier 3 now and don't pay for any of my prescriptions highly recommend.

1 year ago

star star_border star_border star_border star_border

Tamara Elwood

I have experienced nothing but problems with U H from the beginning and ‘I’ DID NOT CHOOSE them-was given them as I made no choice. Caresource was BEST-I am Divorced, Disabled and 63 with many physical problems. I was scheduled for surgery but there is NO HELP AVAILABLE TO ME From their‘Network’ for my AREA! ???WHAT??? NO HELP from ANYONE there-no return calls. Can’t even get food delivery for WEEKS! TERRIBLE! Seniors get screwed, Shameful. I have NO ONE to help! Disgusted. Absolutely disgusting. Negative 3⭐️

1 year ago

star star_border star_border star_border star_border

Consumer User Lynn, MA

United Healthcare is absolutely awful. The first year our organization was with them was great the second year was universally horrible. They made it difficult and at times impossible to get healthcare or prescriptions covered. Their referral approval process has multiple catches and delays so the insured is in violation of their extremely limited time allowances. They dance on the edge of unscrupulous. The financial cost to individuals and families far exceeds any apparent savings. They are extremely difficult to deal with. Stay far far away.

1 year ago

star star_border star_border star_border star_border

Linda Davis Athens, AL

United healthcare almost killed me. They did not authorize my medication ozympic that I was on I had to get insulin and I didn't still pay for that either This is a Crappy company. They will kill you if you're diabetic. The sales people and the people that help you will lie to you. They say they'll call you back and they will not. Then you get ready to take the survey and they will disconnect a call. When you cannot do a survey, Over the phone they will hanging upon you. Their Trifling I HATE this company.

2 years ago

star star_border star_border star_border star_border

John D Farrar Belleville, IL

Their off shore outsourced call center leaves much to be desired.The advocates speak broken English and seem to be reading cue cards.They can't answer basic questions,will put you on forever hold,your call will be dropped,you will be transfered to a "tech" person who knows less than the person who initially talked to you.If you have to call these foreigners..demand to be transferred to a USA associate!

2 years ago

star star star star_border star_border

Amanda George IL

I have united healthcare through the state I live in. The coverage is good IF you can find a provider that takes it. They also will let doctors bill you when they aren't supposed to.

2 years ago