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Beyond Finance

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7.3

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Pamela Moretz Oak Ridge, TN

The two ladies I spoke with explained everything was knowledgeable of the way the plan works. I would recommend anyone with debt to go with this company.

2 years ago

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Reply from Beyond Finance

Hi Pamela,

Thanks for the feedback! We want all of our clients to have a great experience with our program—we’re happy that our representatives were able to fully explain our process to you and prepare you to begin your debt resolution journey.

As always, you’re welcome to contact us any time at clientsuccess@beyondfinance.com or 800-282-7186.

- Client Success Team at Beyond Finance

Jul. 20th, 2022

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Jillian Grand Rapids, MI

Don't do it! Beyond has had 25k of my money to settle all of my debts since 3/17/22. They have sat on the last debt for four months. I called the creditor myself and they told me Beyond had called them one time on 6/17/22 AFTER I asked Beyond for the status. Beyond promised to pay on 6/30/22 (no idea why they delay after I approve) and did NOT pay as promised until 7/11/22 when I AGAIN called the creditor who confirmed they had not yet been paid. They do not connect their customers with the individuals who are actually doing the work. Their responses are either completely wrong or a template answer. Of course they took their fee for this settlement on 7/1/22 LOL. I paid Beyond almost 9k in fees and wouldn't complain if they simply did their job. There are better options out there for you.

2 years ago

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Reply from Beyond Finance

Jillian —

We appreciate your feedback and we're sorry to hear that your experience with our program and our team did not live up to your expectations.

Our Client Success Team is the best equipped to help our clients navigate their programs and resolve issues. After a careful review of your account, we have determined that a member of our team has reached out to you to discuss your program in detail and address your concerns.

If you have any additional questions, please feel free to reach out to our Client Success team through our live chat support, at clientsuccess@beyondfinance.com or at 800-282-7186.

Client Success Team at Beyond Finance

Jul. 20th, 2022

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Review Account

This is a for profit company. Basically this is what happens: - pay bi weekly amounts to a bank account that is set up through Beyond - eventually they will settle an account for half, usually start with smallest one - once customer agrees to the settlement they charge 25% fee to the customer within a few days - on my initial agreement with Beyond it says the fees are 25% and indicates it’s an average of 6% a year but it’s not, the entire fee is taken right away instead of over time - The fee from Beyond is so high that there is not enough money in the account for any other settlements. For example there was around $600 in the bank account due to my bi-weekly deposits. Beyond settled an account and the first payment was submitted to the creditor for around $50. Then Beyond takes their 25% which was around $490. Now the bank account has virtually no money to initiate other settlements. So meanwhile you’re stuck with nothing being settled, late fees, credit score in the tubes, etc. - Try to contact customer service and they give scripted answers that do not help explain - Try to get a fee schedule from Beyond and they do not provide it, stated that I had to agree to settlement first (they don’t want you to know how much they will be taking all at once) - Try to get agreement between Beyond and the creditor and they give a run around and tell me it’s on the dashboard which it’s not At the rate they go these accounts with not be settled within 6 months or even a year. Then more months go by, late fees, collections, lawyers are suing, etc. This company hires “sales” people who are very convincing, but it’s a scam. Really, their job title is SALES. Most of the 5 star reviews are after the initial experience because they are, “so nice and helpful”. Once you’re in the program a while you realize that you are getting screwed and there’s nothing but idiots on the other end (sales people are gone and it’s now just phone reps from other countries). They say you save half with their services but by the time you pay them 25%, plus extra late fees and penalties because the accounts are delinquent so long, you might save 10% - and that’s if you don’t get sued or go to court. I do not recommend this company.

2 years ago

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Reply from Beyond Finance

We’re sorry to hear that your program experience and savings did not live up to your expectations.

Our program can help our clients reduce their enrolled debts by up to 50%.Although everyone’s situation is unique, our clients would generally pay twice as much if they tried to tackle the full balance owed to their creditors on their own. It’s worth noting that even with our fees, our program is a money-saving solution that is considerably cheaper and faster than remaining in the cycle of making minimum payments.

We are sorry that our program was not the right fit and wish you luck on your financial journey!

- Client Success Team at Beyond Finance

Jul. 8th, 2022

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TAMMY L curtis-JACOBS Dallas, TX

My husband died on the 13 th of June I received a call from beyond finance stating that a payment would be taken from my account for his first payment with company I told her my husband passed away the night before her call so to cancel any contract before it even started she stated that she would do just that 7 days later they took $152,and change out of my account which caused an overdraft fee of $34.00 I called and told them what they had done and the representive said that she would grind my 152.00 and pay overdraft fee if I would please send in statement showing overdraft and why it occurred an fax over his death certificate showing his passing and the date. Today almost three weeks later they deposit 106.00 into my account and want to tell me that monies had been taken before that and I wasn’t entitled to it back . There was never any previous payments taken out and I have proof of that as well they don’t want to give back what they illegally took and pay for damages rendered because of it I find it appalling that I’m scrapping Pennie’s to get my husband buried and everything in order and they want to blame me and lie about monie taken prior to his death . That one thing I cannot do business with is a company of liars what will be next who will be the next victim and will she or he be able to stand up for themselves . I’m very worried for all who think they are doing the right thing because they didn’t do right by me or my deceased husband no not a paying client but the wife of a potential client they ripped off. Bad bad business

2 years ago

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Reply from Beyond Finance

Thank you for the feedback, Tammy. We are looking into this for you and will be reaching out as soon as possible to resolve this matter. In the meantime, you can contact us at 800-282-7186 or clientsuccess@beyondfinance.com to speak directly with a member of our team.

- Client Success Team

Jul. 8th, 2022

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edward Winik High Springs, FL

This beyond finance is a farce they do not save you any money, in fact by the time your done paying all the fees to both creditors and beyond you have paid more then what your original debt was to begin with. The payment made into your account each month to pay the creditors adds up so that by the time you have made enough deposits the credit companies have increased the debt by charging you late fees and interest on your account. And your credit gets shot to hell. I have actually graduated from the program by taking a loan from above lending their affiliate and now beyond finance is giving me the run around on refunding any funds that are left over back into my bank account. $300,20. They say above lending has something to do with the refunding of the money but I called them and they said they have nothing to do with it which is true, So beyond finance are clearly lying. They give me a different answer each time I call or chat and never a correct one. After several emails, phone calls, chats, they finally refunded my money back to me. But still, don't go with this company or any debt relief program it is all rip-offs, you'll pay allot more then what you owe. Do it yourself with the credit companies and save yourself allot of headaches and frustration and possible law suits.

2 years ago Edited May 25, 2022

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Reply from Beyond Finance

Hi Edward,

We are sorry to hear that your experience with our program did not live up to your expectations. Our ultimate goal is to help our clients resolve debt while saving them time and money.

After a thorough review of your case, a member of our team has reached out to tie up the loose ends of your program graduation and issue your refund. We're sorry for the inconvenience that this delay has caused you, and wish you the best of luck with Above Lending!

Thank you,

- Client Success Team at Beyond Finance

Jun. 3rd, 2022

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Paul Pruitt Fort Worth, TX

Beyond told me not to talk to creditors and they would handle everything. I followed their instructions and paid the set amount every month. 1 card was settled and was charged a fee when settled plus a monthly fee. They say that are in constant communication with all my credit cards but they are not. I have 2 cards that are now charge offs and in the hands of outside collectors and these cards now refer me to them. Asked if they had been in touch with beyond and they tell me that Beyond has had no contact with them. I have since Beyond and to fix this problem myself. Stay away from using Beyond.

2 years ago

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Reply from Beyond Finance

We appreciate your feedback, Paul. Our goal is to be as transparent as possible about our debt resolution program, which includes being upfront with our clients about our process, timeline, and fees. 

We are sorry that our program has not lived up to your expectations but we would love to continue working with you and resolve this. Please reach out to us at 800-282-7186 or clientsuccess@beyondfinance.com so that our Client Success team can address your concerns.

Client Success Team at Beyond Finance

May. 19th, 2022

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Victoria Suarez Fort Lauderdale, FL

I had no complaints of Beyond until it came time for graduation of their program. All my creditors have been paid, confirmed paid in full, and I was told I was graduated from the program and I was going to receive the leftover funds in my dedicated account transferred to my bank account. That was on Feb 28, 2022. It is now April 14th and since friday I have been given the run around by every single employee I speak to and when my money is supposed to arrive to my account. Friday I was told Monday. Monday I was told by another gentleman that actually my account was not graduated because one of my creditors said they were not paid in full. I called that creditor MYSELF and was told that was false and they did in fact acknowledge to Beyond that everything is settled in full so there should be no issue. So I called back and then was finally told that yes they somehow miraculously received this confirmation (literally one hour in between phone calls) and I would get my money via transfer by Wednesday...NOTHING. Now, the gentleman (JT) who took my call and PROMISED ME I was put on top priority by his superior (Otis) and my money was in fact going to be transferred within 24-48 hours on Monday, will not return my phone calls. A woman (Roslind) that I spoke to on the 11th told me I shouldn't expect my money until Friday (15th) or next week at best. WHICH ONE IS IT?! I'm sick of being lied to and my money withheld from me which I am entitled to.

2 years ago

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Reply from Beyond Finance

Hi Victoria,

We are sorry to hear that your program graduation has not gone as expected.

Our goal is to help our clients move beyond debt as quickly as possible. We’d like to resolve this and help you complete your graduation— we have performed a thorough review of your account and referred your program to a member of our team, who will be in touch shortly.

In the meantime, please feel free to follow up with our team at clientsuccess@beyondfinance.com or 800-282-7186.

Thank you,

Client Success Team at Beyond Finance

Jun. 17th, 2022

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Donna Woods New Orleans, LA

Started in 2019, paid every payment on time, credit rating tanked, got served papers by creditor who didn't want to settle, no legal help. Finally paid off my balance Feb 2022. The person who took my final payment didn't. " Push the button" to cancel future ACH withdrawals. It made me overdraft. Come to find out, I not only paid bill off, they owed me a substantial refund. Did not find that out until I called about the ACH withdrawal. And they can't return the ACH payment until it clears there side. They can not refund my credit until the ACH clears. When were they going to inform me that I had a credit? It's been there for over a month? Do I get the interest they have accumulated ? I've called 3 times in the last 24 hours , reps are apologetic, but basically I'm going to have to deal with it. There is someone in this company who can make an executive dicission and do what's right. It behooves me that they use a program that does not red flag issues within each account.

2 years ago

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Reply from Beyond Finance

We appreciate you sharing your experience, Donna.

We take your feedback very seriously and are currently conducting an investigation into the experience you shared here. A member of our team will be reaching out to learn more about what happened and find a resolution to this situation.

Thank you for choosing Beyond Finance.

Client Success Team at Beyond Finance

Apr. 13th, 2022

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Mellec Aurora, CO

The company does not reveal the true 'cost' of doing business with them to you when they initially talk to you. They say they will settle your debt for at least 50% of the amount owed. While it was my concern when signing up that this can't be guaranteed, I went ahead and enrolled. My fear was correct. They did NOT settle my debt for as little as they had promised and their fees are outrageous (25% of the debt enrolled, not the amount you pay after the settlement). I enrolled $8K in debt and after it was all said and done (they took their cut), they saved me a measly $300. Beyond claims they will save you so much money, and it's just not true. Your credit score is hit severely and if I would have just paid my cards outright (and spent $300 more), I would've saved my credit score as well. I can't stress enough how this program is NOT worth it. Don't be fooled by them. Take my advice and try to settle your cards outright and do not pay this company to take your money.

2 years ago

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Reply from Beyond Finance

Hi Mellec,
We appreciate your feedback. We strive to be transparent with our clients about our program and processes, which is why we review our fee structure with each client during their enrollment. Even with our fees, working with us can be much less expensive than paying the full amount owed to creditors and remaining in the cycle of making minimum payments, which includes higher interest costs and other fees.

If you have any additional questions about your program or fees, give us a call at 800-282-7186 or email clientsuccess@beyondfinance.com.

Thank you for choosing Beyond Finance.

Client Success Team at Beyond Finance

Apr. 13th, 2022

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Jamal Siarag Mather Field, CA

September 2020 I spoke with an enrollment agent Justin T for beyond finance to settle 3 credit cards. I signed up a 24 months agreement and was told that was it. I do not need to pay any more penny and they will settle all 3 credit cards. Fast forward to 2022 February. I spoke with beyond finance agent and asked how much left to pay off the program so I can graduate from the program earlier. They gave me the amount and suggested that I add a buffer just incase “in my head - I’m like what do you mean just incase? when you told me I only have to pay certain amount of money for 24 months.” Nevertheless, I added “the buffer” more money on top of whatever was left to pay off the program. It doesn’t end there… Today March 4th, a new agent reaches out to me and I’m like “ Thank God - I’m about to graduate from this debt who had me in a miserable situation financially for the last several years. To my surprise they asked for more money again, this time a crazy amount. I said NO. You either settle this cursed debt as you PROMISED or I’ll take my chances with the law. I really want to get a lawyer’s help or something at this point because this is a fraud. Tell people what they are getting themselves into from the beginning and use basic English words. I’m 27 years old and I’m really loosing my faith in the financial sector people.

2 years ago

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Reply from Beyond Finance

Hi Jamal,

We appreciate your feedback. We are sorry to hear that you are experiencing a delay in your program graduation and that you are concerned about your program deposits.

Our goal is to help our clients resolve their debts as quickly as possible. Unfortunately, not all creditors approach resolutions the same way. As a result, payoff quotes are meant to be taken as estimates and clients may ultimately need to pay more or less depending on the terms of future settlements.

We understand your frustration and we are sorry for the anxiety and inconvenience that this has caused you. We would like to provide you with an update about your program. A member of our team will be reaching out soon to further discuss your program and address your concerns. Thank you for choosing Beyond Finance.

- Client Success Team at Beyond Finance

Apr. 13th, 2022

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Alli Thur Reno, NV

They lied to me in order to get me to sign up. After I signed up I got emails saying what they were really doing and had to call them to cancel and try to get my money back. I was told that my debt would roll over into a personal loan. All of it. I was not interested in settling as it would close my credit accounts. They said my accounts wouldn't close and my entire debt would roll over in three months of good payments. They said they would start contacting my creditors immediately. Then I found out they lied they were attempting to settle accounts. Late fees were incurring, and they were charging me 25% of my debt for this settlement service. The personal loan to finish my debt was probably six months out and not guaranteed. I thought this was a viable solution but the first review listed on google that raves about them seems to be an advertisement which is very misleading.

2 years ago

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Reply from Beyond Finance

We appreciate your feedback, Alli.

Our goal is to make sure our clients fully understand how the debt relief process works so they can start resolving their debt and saving money. We are very sorry that we missed that mark with you and that the program was ultimately not the right fit.

We wish you the best of luck on your financial journey!

Client Success Team at Beyond Finance

Mar. 22nd, 2022

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Deb Riddle Muskegon, MI

Linton W was extremely helpful, courteous, and well informed on every questiin I had...Beyond Finance was the best thing I have stumbled onto in my life.

2 years ago

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Reply from Beyond Finance

Hey Deb,

Thanks for sharing your feedback! We want all of our clients to feel comfortable on their debt relief journeys and we’re glad to hear that our representative, Linton, was able to answer all of your questions and prepare you to begin your debt relief journey! Thanks for choosing Beyond Finance!

- Client Success Team at Beyond Finance

Feb. 18th, 2022

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Christine T Fort Worth, TX

I just signed up with Beyond yesterday. They were very helpful, friendly and knowledgeable. I’m so ready to be debt free. We will see how this goes in the coming months.

2 years ago

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Reply from Beyond Finance

Welcome to the program, Christine!

Thanks for taking the time to review us! We know that being burdened by debt can be stressful, but we’re excited to help you take your first steps towards a brighter financial future.

We’re committed to keeping you informed as progress is made in your debt resolution journey: you can always track your debt resolution progress by viewing your program online or contact us with questions at clientsuccess@beyondfinance.com or 800-282-7186.

- Client Success Team at Beyond Finance

Feb. 18th, 2022

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K C Saint Joseph, MO

I would give 0 stars if I could. This company is the BIGGEST scam. They claim to settle your debts in “3-6 months” but they actually take over 2 years. They are TERRIBLE at communication, don’t bother emailing them because you probably won’t get a response. Their fees are absolutely insane, and by the time they get around to negotiating a settlement for you, your initial debt balance has probably increased by the MAYBE 25% you would save if you had paid the debt off yourself, so you barely save a penny. Plus, your credit is absolutely wrecked. They charge a ridiculous fee for a savings account each month, and they throw in some surprise documents that will incur a monthly charge as well. After you’ve signed a settlement agreement, thinking a settlement has been made, they will send you another settlement a month later for the same debt claiming the first one didn’t work out. I was incredibly naive signing up for this program, please don’t waste your time or energy! Worst company I have ever dealt with. Also called in a month ago about some missing funds, and when the woman told me she would investigate it and *promised* to call me back within 2 business days, I believed it. It’s been at least a few weeks since then and I haven’t heard a peep. So, just to reiterate- please don’t do it. I am a paying customer of this service and I’m telling you it’s trash.

2 years ago

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Reply from Beyond Finance

KC, we greatly appreciate your feedback. Our goal is to help our clients resolve their debt as quickly as possible. Prior to and during our clients' programs, our top priority is making sure that they fully understand how those programs work, including the process, our fees, and the program timeline.

We take your feedback seriously and would like the opportunity to address your concerns about the balance in your Dedicated Account. Please reach out to us at 800-282-7186 or clientsuccess@beyondfinance.com so that our Client Success team can review your account with you and resolve this.

- Client Success Team at Beyond Finance

Feb. 18th, 2022

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Emilee Coleman Lubbock, TX

I need to speak to someone about why I have not graduated from the program that we are enrolled in. I was told by a representative in November that we would be done with this before Christmas, it has been a month past Christmas. Please explain to me what the issue is. I have offered to pay over the settlement amount. All that I have heard is that our last enrolled debt is not settled yet. I have heard that you have been communicating with that company, but no agreements have been made. I have enjoyed working with Beyond, until we got our loan from Above. Beyond has been no help since we were given our loan, and I do not understand why.

2 years ago

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Reply from Beyond Finance

Hi Emilee,

We appreciate your feedback. We are sorry to hear that you are experiencing a delay in your program graduation. Our goal is to help our clients resolve their debts as quickly as possible. Because we customize each program to meet our clients' specific needs, resolution times vary from person to person and it can take up to six months or longer to reach each resolution. Unfortunately, not all creditors approach resolutions the same way, so program timeline estimates cannot be guaranteed.

We understand your frustration and we are sorry for the anxiety and inconvenience that this has caused you. We would like to provide you with an update about your program. Please reach out to our team at clientsuccess@beyondfinance.com or 800-282-7186 to talk.

- Client Success Team at Beyond Finance

Feb. 10th, 2022

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Sondra Shumaker Miami Beach, FL

SCAM - I signed on w/Beyond Finance in Aug 2021 after the pandemic closed my event planning business and I had racked up considerable credit card debt, living on my credit cards. The rep at BF sounded knowledgeable and explained the program was designed to settle all debt within 120 to 150 days. We are now at 6 months later, my credit score has plummeted to 415, after ignoring any and all communication with my creditors - they have settled exactly ONE $2000 debt for alittle over half, which they are MAKING INSTALLMENTS ON, rather than just settling it which they have the ability to do, since they have collected some $2500 from my monthly drafts to them. And today, Trent at BF - who refused to supply a last name (what financial institute allows reps to use only first name, while they are sitting with ALL your personal data, SS, DL, bank accounts...????), advised that the large balance credit cards WOULD NOT BE SETTLED FOR YEARS - because they would have to collect from me enough funds to negotiate the settlement. THAT is NOT what was promised - infact just the opposite... specifically BF has the power in the marketplace because they have the ability to settle your debt in your behalf, as long as you establish a pattern of reliable payments over a 90 - 120 day period. THIS IS A SCAM - STAY AWAY.

2 years ago

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Reply from Beyond Finance

Sondra, we appreciate your feedback. We are deeply sorry to hear that our program was not the right fit for you. We always aim for transparency with our clients with regard to our program, our process, and our fees. We regret to hear that you feel we missed the mark with you and that you felt you had unanswered questions about your program.

After a thorough review of your account, we have confirmed that your program has been terminated.

- Client Success Team at Beyond Finance

Jan. 19th, 2022

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Sheena

It’s only been a couple of days. However my overall experience with every one I encountered has been nothing short of amazing. I look forward to being debt free.

2 years ago

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Reply from Beyond Finance

Thank you for leaving us a review, Sheen! We are very glad that you chose to enroll in the program, and that things are off to a great start!

We’re committed to keeping you up-to-date with your progress throughout your debt relief journey! You can track your progress by viewing your program online and contact us with any questions at clientsuccess@beyondfinance.com or 800-282-7186.

- Client Success Team at Beyond Finance

Jan. 18th, 2022

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Mspha23 Grass Valley, CA

My debt didn’t even get settle for that much less than what I originally owe. $27k settle for $22k. Beyond settled my PayPal account but it still shows up on my credit report after 5 months as in collection even after disputing it. Regardless of almost completing my program, my credit score continues to drop even though debts are getting settled. This is mainly due to the collection that I had already settle through beyond and finished paying off, however, since they won’t do anything about it, my credit drops each time I look at it. Already talk to beyond about it and nothing getting done. They claim they can settle the account for half the amount than you owe but literally it doesn’t really do anything for you due to the fees they charge. Just settle your loan yourself and call to close everything down. Wish I would had read reviews before joining up with them.

3 years ago

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Reply from Beyond Finance

We appreciate your feedback and we are very sorry you're unhappy with your program. Our goal is to save our clients as much time and money as possible through debt resolution compared to a high-interest cycle of debt many of our customers face from their credit cards. We’d like to note that our program is often much less expensive than continuing to stay in the cycle of making minimum payments to your creditors, which is made more expensive because of various fees and compounding interest.

We’d also like to note that once resolved debts are repaid they can be designated as "Settled" or "Paid Settled" or some other similar designation. However, unfortunately, we have no control over how, when, or what the creditor reports to the credit reporting agencies. We encourage our clients to practice positive credit behavior both during and after their programs to help their creditworthiness over time. Historically, we've found that many of our clients see an improvement in their credit score as their debts are resolved and paid.

We’d love the opportunity to continue working with you and are keen to further discuss your experience. Please call us at 800-282-7186 or email clientsuccess@beyondfinance.com to speak with our Client Success team. Thank you for choosing Beyond Finance.

- Client Success Team at Beyond Finance

Feb. 18th, 2022

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Cynthia Bethea Fort Bragg, NC

Don't DO IT! They will wreck your credit and steal your money. And you will not get anything in return. Yes you will, you'll get a headache and a lot more aggravation than you bargained for. If you value your credit score, mine was over 700 when I began with them and now it's only barely fare 640 I do believe at this moment. I went down to 550 when I started. They will tell you not to talk to your creditors while they sit back and let your accounts grow with late charges so by the time a negotiation begins your account may have doubled the original amount plus you'll have delinquencies on you record. One of my accounts did just that and not only did it do that, but it went to collections while they were sitting on their bottoms. I was put in touch with one of the attorney's that work for them and she was useless as I received two court summons on this account. Had to appear in court last month, but the attorney did take care of that, but I went to court anyway to make sure. They will tell you one thing, and do quite another. They take out absorbent fees prior to even paying your creditor. They say it's 25% but it's way above that. I've paid $5016.00 to date and $2910.00 have gone to Beyond Finance Fees and only $2806.00 to my creditors. So that's even more than 50%. I've called them 5 times today and each time I get different information and an apology which doesn't help me much. Now I'm locked out of my online account and and can't even see what they are doing. They have no transparency and obviously no trouble telling you lies about what is actually going on. Told me they reached a settlement agreement with my final creditor, a year and a half later than when I began which was in March/April of 2020. Asked me if I could pay $750 payment and make my regular payment when it was due to settle this last account. The got the $750 but it did not go to the creditor, as the creditor was paid when my regular payment was made in the amount of $105.00. I was told there would be no fee associated with the last settlement but they took $910.00 for their fee. You do the math!

3 years ago

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Osiris Isis Evansville, IN

If I could write a review without having to give a star i would do without the hesitation. That in my opinion reviews need to be rated as 0 to 5 and Beyond Financie would definitely deserves a big ZERO. They are basically doing what you practically do on your own...Negotiating with your creditors Because of financial difficulties you are unable to pay and your asking for a settlement price; and to suspend your card. Well I'm being sued by a collection agency as a result of Beyond Financie; for reasons "beyond" me (pun intended) was unable to reah an agreement with Discover. So they reached out to me by referring me to a Lender to borrow more money to resolve what Beyond Financie failed to do. Do it your self speak to your creditors tell them your situation and suspend your card. And In your credit report Beyond Finance tells you it won't show up as a bankruptcy but it does at least in mine it did.

3 years ago

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Lauren Snell Green Bay, WI

I started using this company a year ago. Turned out costing me way more money. I was making bi-weekly payments. Which was more then I was paying towards the credit card companies. Over $115 of each payment went to their fees and I found out only $5 was going to pay the actual credit card company. Then last month a got a summons to go to court. They had not negotiated with Discover, turned out they never even contacted to tell them I was in debt consolidation. I called beyond, they said they couldn't help me. I called a local lawyer where I lived, and he told me that it was a scam and to tell beyond I wanted my money back. I was also advised to close my bank account so beyond could not keep taking my money. So now I wait to go to court next week to explain to the judge why I have no money to pay discover, and I only live on a disability check....

3 years ago

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Riad Almawy Dammam, 04

They promised to settle my debts with 3 banks but the settlement amount they "negotiated" would have been offered to me by the bank and saved me their whooping 23% fees payable on principal balance not the settled balance. They take their fees once I approve the settlement in advance. They failed to make a payment to one of my credit cards although the settlement was reached because the account was few dollars short and they never called me warned me. This bank withdrew the offer to settle and the situation stayed hush-hush in my account for 9 months until I decided to call them. Trying to reach any of their "courteous" operators or agents is easy, getting answers is the challenge. FInally they would not accept the responsibility for their failure to settle my card, didn't offer to refund me the amounts they paid partially to the bank that I lost or even to refund me the fees they collected on the settlement of this card which they failed to deliver. Add to it that they avoid communications by emails or mail and claim that all our conversations are on a recordede line, but they never shared with me the log of calls they claimed they made to me. I am taking them to court for sure.

3 years ago

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Charlie smith Monterey, IN

I think I made a mistake hiring this company Beyond Finance I am very unsatisfied and don't feel that we had the same understanding of how this was to go on if you're negotiating my debt why is it that I have paid $2,900 in 11 months and have had one account settled wow my credit card utilization has went from 98% to 125% I keep getting threatening letters from attorneys and collectors and then I'm told they can't negotiate my other accounts until there's more money in my account this wasn't what I had in mind from what I was told I think I made a big mistake going with this company and at this point I can't recommend them to anyone else this is just the half of it but others have already said the same thing I'm thinking.

5 years ago

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Melia Welch

Wonderful staff did a great job of explaining everything

3 months ago

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Reply from Beyond Finance

Hi Melia,

Thank you for the enthusiastic feedback. Our team loves providing top-tier client service, and we're thrilled to hear we hit the mark.

— Beyond Finance

Nov. 4th, 2024

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Margaret Fox

Good customer service really understands my needs

3 months ago

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Reply from Beyond Finance

Hi Margaret,

Thank you - we're thrilled to know our teams have provided a 5-star experience!

— Beyond Finance

Oct. 8th, 2024

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Cort Meredith

Very helpful and knowledgeable. Would recommend to anyone in debt

4 months ago

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Gary Mack

A great salesperson, fairly easy process.I am concerned about how long it takes to get approvals

4 months ago

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David Sergeant

They did a great job. Appreciate their service very knowledgeable.

4 months ago

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Beverly States

They were friendly and very helpful. They explained everything in detail.

5 months ago

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Dennis Hunt

I just started this service, so it's kind of early to rate it at this time but so far so good.

5 months ago

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jhyde04@yahoo.com

Very knowledgeable and helpful starting me on my track to financial recovery

5 months ago

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David Tagliente

Clear concise explanation of my personal financial situation

5 months ago

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Kathy Covert

They helped me out of a bind with my credit cards. They were very nice.

5 months ago

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Pc

Excellent service really understands the financial issues you are having.

5 months ago Edited July 24, 2024

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James Best

I like the way they explained every step of the process and how supportive they are.

6 months ago

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Judy Mangan

The overall process was explained to me in detail so that I understand how it works.

6 months ago

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Nancy Boling

They are very helpful and pleasant Starting off is nerve racking getting the phone calls

6 months ago

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Reymond Jennings

I liked the easy and professional way your staff handled every aspect of my issues. Thanks again.

6 months ago

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Laura Clever

Great company. Service was excellent. Really wanted me to know everything about the process.

7 months ago Edited May 29, 2024

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Reply from Beyond Finance

Hey Laura,

Thank you for the feedback! We're thrilled to hear that you were able to connect with our team. We care deeply about helping our clients move toward a brighter financial future with care and kindness. Thanks for choosing Beyond Finance!

—Client Success Team

May. 23rd, 2024

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Pat Rea

Skylar M was very professional and knowledgeable. She went over every detail . Pleasant and smart.

8 months ago

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Reply from Beyond Finance

Hey Pat!

Thanks for your lovely review! We’re so happy you had a great experience with Skylar. We care deeply about helping our clients move toward a brighter financial future with care and kindness. Thanks for choosing Beyond Finance!

—Client Success Team

May. 23rd, 2024

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Russell

Excellent Service. Feel relieved to be taking care of an overwhelming situation.

8 months ago

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Reply from Beyond Finance

Hey Russell,

Thanks for sharing your experience! We're thrilled to hear that we we're able to help you take control of your finances.

—Client Success Team

May. 8th, 2024

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Chelsie valle Cibolo, TX

Easy to set up. Representative was very knowledgeable and polite and compassionate about our situation.

10 months ago

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Reply from Beyond Finance

Hey Chelsie-

Thanks so much for the feedback and review! We’re thrilled to hear you’ve had a good experience so far. Thank you for choosing Beyond Finance.

—Client Success Team at Beyond Finance

Feb. 22nd, 2024

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Amy Neal Houston, TX

Very informative of how this works. Understandable and polite! I would recommend this company to everyone!

10 months ago

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Reply from Beyond Finance

Hi Amy-

We’re so happy you had such a great experience with our team. We put a lot of work into helping our clients move toward a brighter financial future. Thanks for choosing Beyond Finance!

—Client Success Team at Beyond Finance

Feb. 20th, 2024

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Mary Talley Bradenton, FL

Liked the confidence Brad inspired in us that we were doing the right thing for us. Nothing that we didn't like.

11 months ago

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Reply from Beyond Finance

Hi Mary-

We’re so happy you had such a great experience with our team. We put a lot of work into helping our clients move toward a brighter financial future. Thanks for choosing Beyond Finance!

—Client Success Team at Beyond Finance

Feb. 7th, 2024

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Monique Allen District Heights, MD

The customer service representatives were very polite, informative, and took their time with explaining the program and usage of the app.

1 year ago

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Reply from Beyond Finance

HI Monique-

We’re so happy you had such a great experience with our team. We put a lot of work into helping our clients move toward a brighter financial future. Thanks for choosing Beyond Finance!

—Client Success Team at Beyond Finance

Jan. 10th, 2024

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Lynne Holt Tullahoma, TN

I’ve been in the program less than a week and already received tons of helpful information to get me back in control of my life. Thank you !!

1 year ago

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Reply from Beyond Finance

Hi Lynne-

Thank you for the kind words! We are thrilled to hear that you are joining us along your journey towards a debt free life. Thank you for choosing Beyond Finance.

—Client Success Team at Beyond Finance

Nov. 16th, 2023

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Frank P Pittsfield, MA

They settle all my accounts but two. Their reason have changed as to why they can’t settle the last two. I have to call for information about the last two accounts. Because Beyond can’t get anywhere with the CC company. Sure collected all your fees along the way though. Sure they will reply with some lies about what happened. Like I said before run from this company. Sure most of the 5 star reviews were lies anyway. They rather close the account up and take there money and run then help me.

1 year ago

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Reply from Beyond Finance

Frank-

First and foremost, we never lie to any of our clients. We are an AFCC accredited business that has helped over 300,000 consumers on their path to financial freedom and resolved over $3 billion in unsecured debt. We pride ourselves on helping people resolve debt while following debt relief industry guidelines closely by not charging fees upfront, running a transparent business and advocating for consumer rights.

Our fees are performance-based and contingent on our success in settling your debts with your creditors on your behalf. We do not earn any fees until you and a creditor agree to a settlement and at least one payment toward that settlement is made. In the rare instance we cannot settle an account does not mean it was something we did. Creditors can be tricky in this sense.

Our team has been attempting to reach out and give you the support you need. We are eager to hear back. We will be attempting to have a member of our team reach out directly once again. In the meantime, you can contact us at 800-282-7186.

-Client Success Team at Beyond Finance

Sep. 14th, 2023

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Lucy Brownlee Fine Art Las Vegas, NV

I really liked them at first. But I was told that if I made all payments on time, which I did, and paid extra when I could I would be offered a loan in 6 months time. Well it's almost a year. My credit score is worse than ever, and I've asked twice about the loan and been blown off by Beyond telling me its not them but the loan company.

1 year ago

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Reply from Beyond Finance

Lucy-

We are sorry to hear that you have still not yet qualified for the Above Lending Graduation Loan yet. Qualifying for the loan is based on a number of factors including, but not limited to, 6-9 months of on-time full deposits, your debt-to-income ratio, and your credit score (though credit score doesn't weigh as heavily as with most loans). It is entirely up to Above Lending whether a client will qualify for the loan or not. If you do qualify, someone will reach out, but we also want to emphasize that continuing with your Beyond Finance program is just as effective to get out of debt. While the loan can speed up the time to credit score recovery and put an end to creditor harassment, your Beyond program charges no interest, and you'll end up having to pay less overall to reach financial freedom. And the fact that you've made all your deposits in full and on time is great. You're doing everything right, and you're well on your way to a debt free life, whether you qualify for the loan or not.

-Client Success Team at Beyond Finance

Aug. 29th, 2023

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Whitney Buchanan Burnsville, NC

Everyone was so nice and helpful we finally feel like we can make headway on debt and saved us 220 a month on payments! Thank you!

1 year ago

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Reply from Beyond Finance

Hi Whitney-

Thank you for the positive feedback! We are glad to hear that we are helping you save $220 a month! We are excited to help you take control of your finances.

-Client Success Team at Beyond Finance

Aug. 29th, 2023

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LIDO LINDY New York, NY

Everything were More Than I Expected Best Services Ever Very Helpful They Answer All My questions & Explained Everything I Need To Know With Patience

1 year ago

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Reply from Beyond Finance

Hi Lido,

Thanks for the feedback! We’re happy that our Client Success team was able to answer all of your questions.

As always, you’re welcome to contact us any time at clientsuccess@beyondfinance.com or 800-282-7186.

- Client Success Team at Beyond Finance

Aug. 22nd, 2023