Americor

Name: Americor
Rating: 4.7

4.7

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7,652 User Reviews

8.4

Overall Score

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1-(949) 606-0075

4.7

star star star star star_half

7,652 User Reviews

8.4

Overall Score

1-(949) 606-0075

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The Good

The Bad

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Company Details

Lowest Cost

% of enrolled debt

Minimum Debt Requirement

$7, 500

Is Nonprofit

Time in Business

16 Years

Company Headquarters

18200 Von Karman Ave 6th floor, Irvine, CA 92612

Number of Reviews 7,652

info Source of Information

Message from

Americor

Americor is a next-generation finance technology company that uses a proprietary online platform designed to provide debt relief to our clients, allowing them to restructure their unsecured debt payments, pay only a fraction of the debt they owe, and become debt-free faster than they ever thought was possible.

We provide debt relief for those overburdened with unsecured debt including credit cards, personal loans, and medical bills.

Additionally, we offer debt consolidation loans through our partner Credit9. If you don’t qualify for a consolidation loan, we offer debt resolution services through our Americor Advantage debt resolution program, which can lower your monthly debt payments, reduce your total amount of debt, and eliminate thousands of dollars worth of long-term interest fees.

Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $200. Yes, it's really that simple.

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Author: Kaitlyn Short

LAST UPDATED: March 7th, 2025

Americor is a debt relief company based in Irvine, California. The company has relieved more than $2 billion of debt. Its more than 400 employees provide debt settlement services to borrowers with at least $3,500 of debt.

Americor offers a debt settlement program in which clients submit their information, consult with the company, and apply for a program. Then, the company assigns you a negotiator who works to settle your debts with your creditor or creditors, typically for 55 to 65 percent of the original enrolled balance.

Like most debt relief companies, Americor works with unsecured debt such as credit card debt or sometimes personal loan debt. If you have significant secured debt, such as mortgage or car loan debt, a debt relief company is probably not going to be able to help you.

Read on for more features about the company, or scroll to the bottom to find verified Americor reviews.

Video Customer Reviews

Stacy Darville

26 Apr 2024

Stacy Davis

29 Apr 2024

Lynnshirley57

08 May 2024

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The Good

Comprehensive Debt Services
Simple Process
No Upfront Fees
Accreditations
Americor Reviews

Comprehensive Debt Services

Americor’s debt relief program helps with common creditors, banks, and delinquencies including, but not limited to, credit card debt, payday loans, medical debt, private student loans, lines of credit (LOCs), and personal business debts.

While the services outlined above are typically offered by most debt relief companies, Americor sets itself apart by also offering debt relief programs for auto repossessions, mortgage debt, tax debt, and cellular debt.

Simple Process

Americor offers a simple path to debt relief. You submit how much debt you have and the company provides you with available debt relief options.

Then, the company helps you apply for the right debt relief plan, and if accepted, you are enrolled and assigned a negotiator that will work to settle your debts with your creditors. Typically, negotiators are able to settle for 50–60 percent of the original balance.

After you have completed the program, you work to pay off your remaining, lower debts, and ultimately achieve a debt-free life.

No Upfront Fees

Like many other reputable debt settlement companies, Americor doesn’t charge customers for its services until after it has settled their debt. This is a feature you should always look for in a debt relief company, and you shouldn't trust a company that does not offer a free consultation.

Accreditations

Americor has been certified by the American Fair Credit Council, the International Association of Professional Debt Arbitrators, and the Receivables Management Association.

The American Fair Credit Council is a consumer advocate group and the leading debt settlement company association. Certification by the American Fair Credit Council signifies adherence to a strict code of conduct, regulatory guidelines, and industry best practices. Additionally, all American Fair Credit Council members agree to not charge customers until after successfully negotiating their debt.

The International Association of Professional Debt Arbitrators’ certification communicates that a debt settlement company is committed to a high level of training and certification.

Companies that are certified by the Receivables Management Association must pass the association’s background check and adhere to industry best practices.

Americor Reviews

On BestCompany.com, 85 percent of Americor reviews are 4 or 5 stars. Satisfied customers frequently highlight the following about their experience with the company:

Stress-free process
Ease of tracking progress through email notifications and the Americor app
Courteous and knowledgeable company representatives — many customers remark how the reps they worked with helped them feel calm and comfortable, in addition to answering their questions and concerns.

It is worth noting that Americor has a near perfect score among clients in the service category. This bodes well for those considering working with the company. One Americor review mentions that the company is "always there" and calling back. General consensus among Americor reviews is that the company excels in customer service.

However, some customers mention receiving notifications from creditors and bill collectors after starting service with Americor, which can cause stress or concern. However, results of debt relief service aren’t typically immediate, and receiving such notifications are not necessarily an indication that your service isn’t working.

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The Bad

Limited Services

Limited Services

While some debt relief companies offer multiple kinds of services, Americor appears to offer only debt settlement services, and not debt consolidation or credit counseling. This limits what the company can do for you but could also mean that Americor is more specialized in debt settlement than other companies that try to handle a variety of financial issues under one roof.

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The Bottom Line

Americor offers debt settlement services in 34 states from its headquarters in Irvine, California.

The debt relief company has numerous certifications, which speak to the company’s commitment to ongoing training, adherence to industry best practices, and compliance with regulatory guidelines. For example, Americor’s certification through the American Fair Credit Council means the company does not charge for its services in advance. Thus, Americor customers can rest assured that they won’t be charged unless and until the company successfully settles their debt.

Americor primarily offers debt settlement services. However, additional services, such as debt consolidation or credit counseling, are available to those who have been enrolled in a debt relief program for some time.

To learn more about specific programs and pricing, it is best to contact Americor directly to find out whether the company is a good fit for you and your financial needs.

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We'll Introduce You!

Call our recommended rep over at Americor below.

1-(949) 606-0075

Or you can visit Americor's website.

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Americor Frequently Asked Questions

Will I owe taxes on the amount of debt that is forgiven through a successful negotiation?

Some creditors may issue a 1099c for the amount of debt forgiven over $600. If this occurs, you may be able to file form 982 with your income tax return to offset any tax liability. To learn more about the impact of cancelled debt and how to offset potential tax liability, read publication 4681 on the IRS website.

Will I be able to enroll all of my debts in Americor's program?

No. The program focuses on unsecured debt like credit cards, medical bills, and personal loans. Loans that are secured by collateral such as your home or an automobile do not qualify for our program.

Can I negotiate my own debts?

The short answer is yes. It is possible for you to contact your creditors directly and negotiate your own debts. However, Americor negotiators have years of experience and direct relationships with creditors and collection agencies. Unless you are a skilled negotiator and extremely knowledgeable about the credit and collection industry, you may not be able to negotiate agreements as favorable as the ones Americor negotiators may reach on your behalf.

Who is holding the funds I save each month? 

By law, all debt resolution providers are required to use an independent third-party payment processor to hold consumer funds while the consumer is enrolled in a debt resolution program. After enrolling in Americor's debt resolution program, the company will assist you in setting up a savings account with a licensed, third-party payment processor who will hold your savings funds and distribute all negotiated payments to your creditors in a timely manner. You are the owner of this account and you control all of the funds deposited and debited from the account.

Does a debt resolution program help repair my credit once I have completed the program?

No. Americor is not a credit repair company, and it does not offer credit repair services. However, negative items remain on your credit report for up to 84 months (7 years), so the sooner you are able to resolve your debts, the sooner you will be able to rebuild your credit with new credit accounts and timely payments.

Does a debt resolution program affect my credit score?

If you do not make timely minimum payments each month, or if you allow your credit cards to go into a charge-off status after six months of no payment, your credit score will be negatively impacted. This is true whether you enroll in a debt resolution program or not. The sooner you are able to resolve your delinquent accounts or negotiate a repayment plan for less than you owe, the sooner negative items will begin to not be factored into your credit score and the sooner you will be able to begin to rebuild your credit.

How long does it take to complete a debt resolution program?

While each person’s situation is unique, and it is dependent on how much debt you enroll and how fast you can save, Americor clients are typically able to complete a debt resolution program in 24 to 48 months.

How long does it take before I typically see results?

Clients typically see their first account resolved in four to seven months.

Can Americor guarantee all of my debts will be successfully negotiated through its program?

Americor will not enroll a creditor that the company has not successfully negotiated with. Part of the enrollment process is to determine which of your creditors Americor can and can not enroll. Americor has been successful negotiating debts by most all credit card companies since 2009.

How are fees charged and paid in a debt resolution program?

Americor never charges a fee until it is able to successfully resolve one of your accounts. When the company receives an offer from one of your creditors, it will submit a written agreement to you for your review and approval. Americor's fees are then paid on a prorated basis once the settlement payment is made.

What people are saying on Google

Alexandra Pilcher

23 hours ago

star star star star star

A Debt Consultant reach out to me quickly when I showed interest. Which was a good sign for me. After the Debt Consultant explained the program to me. I immediately became a client. The consultant, showed great enthusiasm in helping achieve my goal in becoming debt free, at first. However, after the initial phone call. The consultant showed little to no interest in contacting me when I had more questions. Which left me doubting my decision in becoming a client. I reached the decision to cancel my membership. And wanted to look elsewhere. When I called Americor to cancel. This very understanding and apologetic Client Relations Specialist was very sympathetic. Her name is Neyva Arias. Her sympathetic ear was genuine. Instead of trying to convince me stay. She asked me why I wanted to cancel? Since I was fairly new to the program. After explaining to her, how dissatisfied I felt with the Debt Consultant. Neyva asked if she could help me instead. Because of her genuine interest. I agreed in letting her help me. She then thoroughly explained the program. And listened to all of my concerns and questions. And made sure I was clear about what Americor was all about and how they could improve my financial situation. I did not feel rushed when speaking with Neyva. After a while I felt like I was talking to a friend. Before ending our call. I had a question that had come to mind. I had asked, “Does Americor have a budgeting tool that I could use?” She honestly did not know. Instead of ending our call with that. She immediately became determined in finding out the answer. Because it also caught her curiosity. She was 10 minutes into searching for an answer. Which had already been a long conversation between us by then. After a while she sadly concluded that Americor did not have a budget tool. But thought that it was something worth mentioning to be added. I cannot express enough how incredibly genuine and patient Neyva was in helping me. Not many people left in this world like her. If I could only speak with her throughout the program. I would be completely thrilled and confident that I made the right choice to stay with Americor. What an amazing and authentic woman. Thank you Neyva for insuring me that not all humanity is lost. You’re a rare gem!!

John Harlow

2 months ago

star star star star star

I got into trouble with about $20,000 in debt. Americorps was great in handling my case. They were very clear and what was going to happen. Now I'm debt free and I have my credit score back to $750. Very proud of that. Thank you Americorps. I give you five stars

J M

6 months ago

star star star star star

I was a bit suspicious of debt reduction services, but the process is working. My credit has taken a bit of a hit as Americor arranges the settlements of my debts, but once they're paid off, my credit will rebound so I can build it correctly from scratch.

Johnny Chenoweth

1 year ago

star star star star star

I am not happy with Americor I thought they were going to pay off my previous loan. And they didn’t I was making monthly payments to Americor For seven months and kept getting nasty notices from my previous lender with collection threats. my credit score went down from 800 to 600 they never paid a dime to my previous lender. They said they were still negotiating. I do not recommend them to anyone to get out of debt.

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User Reviews

Star Rating

4.7

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7,657 Reviews

Review Breakdown

5 grade

79%

4 grade

11%

3 grade

2 grade

1 grade

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Verified Customer

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Shannon P Maxwell, NE

Yes, my debt was paid off earlier than it would have without them. We were told when we signed up that there was no need to worry about fees because they were included in the program estimates. What they don't tell you is that the amount of fees they charge are astronomical. The amount of money I saved in interest was paid in fees to Americor. They charge a fee for every deposit, every payment to a creditor and a huge fees is added every time a settlement is reached. They will also tell you that you will be eligible for a line of credit down the line to pay all creditors off, I tried a number of times to ask about this service and it took 2 years to get anyone to return my phone call. They also tell you that if you get sued in civil court there is no worry as they will take care of it. What they don't tell you is if you don't have enough in your trust account to settle the debt, you are on your own and the here is nothing they can do for you unless you make extra deposits.

2 years ago

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Allison Thompson Watkinsville, GA

I have only been with the company for approx 1 month. I can see how this will greatly benefit myself and my husband in the long run, however, in speaking with Mr M when we signed up, we have followed the instructions and used the verbiage with any creditors that have contacted us. I have emailed to let you know that we continue to receive calls from the same creditors and have not gotten a response. This is a bit concerning. I have also uploaded 7 of our 9 latest statements we have received in the mail. (Still waiting for the other 2). We made our first deposit right away, within 1 week, and nothing has been consolidated on your end. We did have 2 of the creditors that could have been chosen from to consolidate with just our first payment. Our second payment is coming up in under 1 one. How long will it take for you all to "hold" our money then decide to pay off some of this debt?

2 years ago

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Verified Customer

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Donna Goff Wilburton, OK

I was very disappointed with a situation I had this week. I having a medical procedure and my co-pay is $600, so I called to have my deposit date changed from August 26 to September 6th. So, apparently what I read about changing it 5 days before was not right. The Representative told me that I couldn't do that. She told me that if I changed it, I would have to make a double payment in the 6th because I was going to kiss my payment in August and I would also have to make a payment on September 26th also. So I would have to make 3 payments in the month of September. That's very deceiving to me.

2 years ago

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Verified Customer

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Anthony

When I was first introduced to the program I felt like there was good customer service at that time, but while being part of the program I felt like the customer service kind of declined from that. It feels like the availability wasn't as available as it seems to be when I was first contacted because there's a lot of times where I need to contact them but it was a weekend and I'm not able to contact them on the weekend and then anytime that they were available I had to work at that time so I was never really able to contact them at a convenient time for myself. One of the creditors did sue me and there is a whole issue that I had with them with Americor in particular. I had uploaded all these documents for them and it said that it was read but then when it came to it apparently there was one document in there that has a changed of court date and I had missed that because I was going through a bunch of things in my personal life and apparently Americor didn't bother to see that or let me know and they basically told me that it was all on me and they have the exact same date for my court date as well.

3 years ago

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Verified Customer

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Noah Yates

I was told pay let's say 700 a month we will settle ur accounts .then discover filed a law suit u told me u needed 8000 more to settle .I handed my accounts over with the understanding 700 a month would get all my accounts settled so in the end u introduced me to a parent company who immediately said we can lend this amount if we can settle for less .they knew the exact dollar amount they would need to pay u and get there mark up which ends up being like 8 0000 its a racket yeah my debit goes away at a ridiculous rate because u know I can't go else where because I signed up for on cost now I'm not clear in 48 .aybe in 6 years its a pre planned thing I can't go else where so I'm stuck with high interest rates I'm not happy

3 years ago

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Verified Customer

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M.G. Bumpus Janesville, WI

Things would've been much better off had I had dealt directly with the institutions. One of the institutions interest grew by more than $1000 because of the delay with no reduction with Americor's intervention. The fee charged - 29% - was either completely misunderstood or erroneously stated. Also there was a settlement offer of @$1400 from one of the institutions was not addressed a month prior to the final dealings and final cost for that debt was over $1800! I am most unhappy to put it kindly......

1 year ago

Reply from Americor

We sincerely apologize for the dissatisfaction you've experienced and the misunderstandings that have arisen during your engagement with our service. It's essential that our clients have a clear understanding of the debt settlement process and that their expectations are met.

We are committed to resolving these issues and addressing your concerns. To do so, we encourage you to reach out to our Office of the President team immediately to discuss the specific problems you've encountered. We want to provide you with a clear explanation of any misunderstandings, rectify any discrepancies, and work on achieving the best resolution for your situation.

Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our services. Please contact us at officeofthepresident@americor.com at your earliest convenience, and we will do our best to address your concerns and find a solution that aligns with your expectations. Thank you for bringing this to our attention, and we look forward to assisting you in resolving these issues.

Sincerely,
Americor

Nov. 1st, 2023

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Verified Customer

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Judy Gray Pompano Beach, FL

The intake was process was greatly flawed. When the customer service representative took my information, I made it very clear that I wanted my wife's information and debt consolidated with mine. The woman on the phone claimed she needed my information first, and then would collect my wife's data. She never did, and then tried to create a separate account so she would receive credit for two accounts. Unfortunately, my wife's debts were too minimal to qualify for the plan. That left her with her own debt, which isn't what I requested.

2 years ago

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Verified Customer

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Anonymous

I have not received a call since they got my signature on their contract. My experience with Americor has been difficult because I can't get anyone to actually talk to me or call me when they say they're going to. Americor takes your money and then they don't get in touch with you so they don't really feel like your friend. They should be more communicative with their clients.

2 years ago

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Verified Customer

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Rachael Mathews Kenosha, WI

I was not aware that we would face actual legal action. We were served papers and went to court numerous times and the judge did not care that we were in a debt resolution program. My credit is the same and I'm done with the program. I would have rather figured out my debt on my own if i knew I'd have legal court cases on my record now. Not worth what they claim to fix.

3 years ago

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Verified Customer

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Carl

Not forthcoming with information or guidance. It is effective but I don’t like how they do it. They need to make sure you don’t nee a loan. They were able to save me money but I was stuck with a higher loan payment as the only way to guarantee that I could pay it off. I think they should better explain how the program works. They did deliver what they said they would.

3 years ago

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Verified Customer

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Joseph

They could be more straight up with customers, that's all I can say. Get all the fine line to see what the company is all about. I was told that I had to contact the people myself through the portal or write letters to them to stop, that's not right that's not how it was explained. The gentleman said they would take care of everything, contacting everybody asked me if I had anything direct deposit they would stop all that and suddenly they called up and they said yeah I got one, is like oh you got to do that from our portal so I'm not too happy about that but we'll see how it goes.

3 years ago

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Verified Customer

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Robert Alman Reames Holland, MI

Bait and switch. They advertise as a consolidation loan, you end up with a debt relief program. Was not exactly what I needed. I had good credit, and was making my payments. I needed a small loan in an attempt to improve the APR on my debt. That is not what I received. 2 stars because I did get a loan, however the terms are horrendous. The fees are hidden. The communication is not transparent. I was not really a good fit for this program. Now my credit is tanked, and I'm signed up for 36 payments. I will refinance, and pay this off immediately.

3 years ago

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Joseph Snyder

This company handled some of my debt even though they were supposed to handle everything then they closed my account and told me to take it up with the collectors . I appreciate them handling some of my debt but ultimately I would avoid using this company as it wil destroy your credit and cause you too waste money in the process.

5 months ago

Reply from Americor

Dear Joseph,

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. At Americor, we aim to provide comprehensive support and transparency throughout the debt resolution process, and we regret any frustration or inconvenience caused.

We’d like to better understand your concerns regarding the handling of your accounts and the closure of your program. Please contact us directly at officeofthepresident@americor.com, so we can review your case and determine if there’s any way to address your remaining concerns.

We appreciate your recognition of the work we did on some of your accounts and want to improve on areas where we fell short. Thank you for giving us the opportunity to address this matter.

Best regards,
Americor

Dec. 4th, 2024

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Verified Customer

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Jeremy Macklefresh Daytona Beach, FL

They were not to help ful only called to tell you a name and the company but gave no information on plans or how they could help you in details. Kinda felt like they were seeing if they could make money of you in my experience did not have a good background of my needs or the help I or my family was looking for X

1 year ago

Reply from Americor

Thank you for sharing your experience, and we're sorry to hear that you didn't receive the level of support and information you were looking for. Your feedback is valuable, and we understand the importance of transparency and clear communication.

We apologize for any misunderstanding and the impression that your needs and your family's needs were not properly addressed. We aim to provide comprehensive information and support to our clients, and we regret that we fell short of your expectations. Please contact us at officeofthepresident@americor.com to go over any concenrs.

Your satisfaction and your family's financial well-being are our priorities, and we are committed to providing the support you need.

Thank you for sharing your concerns, and we look forward to making improvements in your experience.

-The Americor Team

Nov. 1st, 2023

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Verified Customer

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James K Chaska, MN

I informed the representative that I'm overseas and because of the time zone difference, I'm usually asleep, but the company continues to call me. I even informed the representative, email is the best way to communicate with me, but clearly he didn't include that in my file cuz the company continues to call.

1 year ago Edited December 15, 2023

Reply from Americor

We apologize for the frustration you've experienced due to the slow response and ongoing notifications of missed payments. It's essential that you have a clear and efficient experience with your debt settlement program.

We take your concerns seriously and are committed to addressing them. To resolve this issue and ensure that your program is back on track, please reach out to our team at officeofthepresident@americor.com. They can assist in rectifying the situation, addressing any missed payments, and providing guidance on the way forward.

Your satisfaction is important to us, and we appreciate your patience as we work to improve the communication and support you receive from us. Thank you for bringing this to our attention, and we look forward to assisting you in resolving these issues.

Sincerely,
Americor

Nov. 1st, 2023

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Verified Customer

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Debra Clarke Sacramento, CA

I don't think I like the way you do things. I can't pay you enough deposits to help me get my creditors paid because my income is so low. I'm afraid all my creditors will go into collections or worse because of the strange way you do things. I din't want that for myself.

1 year ago

Reply from Americor

We appreciate your honest feedback, and we're sorry to hear that our approach may not align with your financial situation and preferences. Your financial well-being is important, and we understand your concerns.

To address your specific concerns, we encourage you to discuss your financial situation and needs with our customer service team at 866-333-8484 or via email at officeofthepresident@americor.com.

Thank you for sharing your concerns, and we look forward to assisting you further.

-The Americor Team

Nov. 1st, 2023

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Verified Customer

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Timothy Forest, VA

The guy I was in contact with never text me back when I text him. I think his name was Trevor not sure and I want to cancel. He lied about my payments that I was paying to the credit companies and pressured me into signing with you all. So CANCEL my account with your company.

1 year ago

Reply from Americor

We're truly sorry to hear about your experience and the issues you've encountered with the individual you were in contact with. We take your concerns seriously, and we understand your decision to cancel your account.

Please accept our apologies for any communication issues and any discrepancies in payment information. Your satisfaction and trust are of the utmost importance to us, and we regret that your experience did not meet your expectations.

To expedite the cancellation process, we kindly ask you to contact our customer service team directly at 866-333-8484 or via email at officeofthepresident@americor.com. They will assist you in ensuring your account is canceled as quickly as possible and address any remaining concerns.

We appreciate your feedback, and we are committed to improving our services and addressing these issues to prevent similar situations in the future. If you have any further questions or need assistance, please do not hesitate to reach out to our customer service team.

Thank you for sharing your concerns.

-The Americor Team

Nov. 1st, 2023

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Verified Customer

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David Brian Anthony Indianapolis, IN

Everything started out great, I believe her name was Jessica, which she was friendly and knowledgeable, when came time to do our onboarding, we received messages to call so they could complete the onboarding process,after calling several times, my wife and I both have't received any calls back, my wife even sent emails.

2 years ago

Reply from Americor

We' sorry to hear about your experience and also want to thank you for sharing your concerns with us. Unfortunately, We are unable to locate you in our system based on the information provided in order to better understand and hopefully resolve your concerns, please email us directly at pr@americor.com so we can help you resolve this.

Jan. 10th, 2023

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Verified Customer

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Stacy

This cost me more than the debt I had ! Nobody said fees for each account settled , now my credit is ruined and I owe more

2 years ago Edited January 10, 2024

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Verified Customer

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Lisa

I'm getting ads for them in my inbox, not not information on what's going on with my account. I already signed up for their services. I'm not getting any phone calls either. They're very knowledgeable, the individual I spoke with was very knowledgeable, very good on the phone.

2 years ago

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Verified Customer

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Dora Cevette Utica, MI

I was told it would only take 2 to 3 months to have money in ilthe account to pay off my creditor. Now I am being told it is 7 months, that is 7 months with my creditor not being paid and 7 months of late payments on my credit report. I did not realize I had been told so many lies when all I was trying to was consiladate my bills.

2 years ago

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Verified Customer

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Andrea Salvador Pacoima, CA

When I signed up and set up my automatic payment for a certain day it was taken out 3 days prior which caused my account over drawn. When I called in the associate was not professional and the follow up email from her had many missed spelled words! Unprofessional email.

2 years ago

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Verified Customer

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Anthony

Once you're with them it's just as bad as before you needed them ,if not worse. They don't return calls in a timely fashion. When you need their help with something they make you do all the work for them. I ended up having to go to court multiple times. I'm stuck with it now but I wouldn't use them again.

2 years ago

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Verified Customer

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Eran

There were some ridiculous fees I didn't even realize I was getting charged every time I was sending in the payment. Then they charge twenty five percent of the gross on every bill. Do it yourself you're better off and probably save fifty percent if you just take the time to. It wasn't cost effective.

2 years ago

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Verified Customer

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Vicki Little Eden, NC

My cards were on the table, there's were not. I didn't know anything about me sending letters to creditors, them not having the account numbers when they said they did, or having to upload statements which I don't have access to all of them.

3 years ago

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Verified Customer

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Cynthia Staten Durham, NC

I never hear from Americor for how my case is going. Are my creditors being paid because I constantly being called and now I’m in collections. I need to know what is going on and when will my creditors start getting paid?

1 year ago

Reply from Americor

I'm sorry to hear about the concerns you have regarding the communication and the status of your case. We understand the importance of staying informed about the progress of your debt settlement, and we apologize for any inconvenience you've experienced.

To address your concerns and provide you with the information you need, we kindly request that you get in touch with us at officeofthepresident@americor.com. We will be able to review your specific case and provide you with an update on the status of your creditors' payments. It's crucial for us to ensure that you have clarity on the progress of your case and that your concerns are addressed promptly.

We understand that this has been a challenging experience for you, and we appreciate your patience and understanding as we work to improve your situation. Thank you for bringing this to our attention, and we look forward to assisting you in resolving these concerns.

Sincerely,
Americor

Nov. 1st, 2023

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James

I was hoping to wait on this but no one is getting back to me. Good times are way to long, one time after waiting 20 min on hold the recording came on and said “sorry we are closed” I just want to talk to a person!!!

1 year ago

Reply from Americor

We apologize for the inconvenience you've experienced while trying to reach us. We are unable to locate your account to reach out and assist.

We take your feedback seriously, and we want to improve your experience. Please reach out to us via email at officeofthepresident@americor.com. We appreciate your understanding and look forward to resolving your concerns as quickly as possible.

-The Americor Team

Oct. 31st, 2023

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Doris Alton, NH

You've been in touch with 1 creditor but I still have 2 more after me every month and collecting late fee charges. Calling all the time!!! I keep saying I have a hardship case.

1 year ago

Reply from Americor

We're truly sorry to hear about the ongoing challenges you're facing with multiple creditors and the constant calls and late fee charges. We understand that this is causing you significant stress and financial burden.

To address this issue, please reach out to our team immediately and inform them about the situation with your creditors. It's crucial that they are aware of your hardship case and the need for a resolution. Our team can work on your behalf to negotiate with the creditors, seek payment arrangements, and provide relief from the constant calls and late fees.

Your satisfaction and financial well-being are important to us, and we are committed to helping you navigate through this difficult situation. Please contact us at officeofthepresident@americor.com as soon as possible, and we will work diligently to provide the support and assistance you need. Thank you for bringing this to our attention, and we look forward to helping you find a resolution with your creditors.

Sincerely,
Americor

Nov. 1st, 2023

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Anonymous

They left out some information about how they do things and I left them. Customer service is great, but the information is misleading. They should be more upfront about practices.

2 years ago

Reply from Americor

Jan. 10th, 2023

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Harry A Titus Galion, OH

They have not accomplished anything yet. I'm still getting billed by the people who are supposed to be being paid off. My situation is now worse than it was. My checking account is now hopelessly overdrawn. Not happy.

2 years ago

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Robert Bradley Sumter, SC

Because I haven't had a chance this is the first month I've been with you guys and I don't know and I'm trying to get in touch with the Vantage law and trying to get in touch with Americorps and nobody's giving me answers

2 years ago

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KC Ithaca, MI

After speaking to a rep and signed a set of documents for a repay, 3 days later I received another set of documents for a higher monthly repay company is not very truthful in lending

2 years ago

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Teresa M Hernandez Fort Worth, TX

No proper feedback. I have been receiving calls from creditors regarding payments & I have tried to get feedback from americor as what to tell creditors with no feedback from americor

2 years ago

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Monica Sandoval

Everything was explained well as to what was to happen. Unfortunately there was an autopay drawn from my account that I didn't expect. I'm hoping there is no more surprises this time.

2 years ago

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David Shiloh, PA

They are pretty organized, but to be honest, the fees they charge are outrageous. They'll be getting as much money from me as my creditors. I believe I would have been far better off to negotiate my own debts.

2 years ago

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Christopher

They seem to be helpful when you speak to them on the phone. Make sure that they're not going to not pay your debts and put you in selections to ruin your credit even more before you get resolution settlements.

2 years ago

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William

Shop around. They don't tell you everything properly. They could be more transparent about what their program necessarily involves with the loan program after they're established.

2 years ago

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RANDY PRICE Concord, NC

Still getting calls and emails from credit cards. I have only had one update from Americor that 1 credit card company has agreed to a settlement. Seems like Americor is not working on my case.

2 years ago

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Rena Brown

I was told things would go smoothly and they have not my customer service rep has had excuses for things that I thought would happen. I'm still having creditors call me and I've been told for 3 weeks it would stop.

3 years ago

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Don

It is a little ambiguous until the final resolution whether is americor or credit nice. Their app is really good. It shows everything. The people I’ve talked to were helpful. It is long term.

3 years ago

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sharron mckinnis-ungemach The Colony, TX

Recently became a client. So far interaction and response have been wonderful. Explained the program in detail and helping me get started in a way I could understand. Answered my questions. Has kept in touch with me.

3 years ago

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William Barron

I reached out to AmeriCore, after seeing an advertisement on Facebook. While struggling with my my finances, AmeriCore promised, within a short period of time, I can be debt free, and advised my credit scores would drop but after a year, I should see a major increase in my scores. Three of my four creditors were paid after 10 months (max debt of these three were approximately $1800). The biggest debt was $12000. After 7 months not paying this debt (AmeriCore advised not to converse with any debtors), the creditor sent me a settlement request to me reducing amount owed to $4600. This was sent to AmeriCore, I called to make sure it was received by them, as it was, but they advised me I did not have enough money in my account to negotiate any terms. I asked if I need to respond to creditor, AmeriCore told me “not to respond, as AmeriCore will wait until it goes to collections or to the creditors’ lawyers, in which AmeriCore lawyers will try and negotiate then, maybe to even a lower amount”. Again, I was “advised to do nothing”, that AmeriCore has everything under control. Fast forward to 01/2024, the creditor hired a lawyer and is now suing me for full amount of $12000+. AmeriCore’s response? Sorry but their lawyers will only negotiate no lower than 75% of full amount, which is same amount owed to begin with. The settlement offer of $4600 is no longer in play. AmeriCore’s negotiators only apologized and said that their credit department has me approved me to finance the amount requested by the lawyers, and my only option is to accept, or go to court and pay settlement plus lawyer fees. I unfortunately had to accept, and once Credit 9 sent me my loan paperwork, they wound up financing over $13000 at 28% interest, paying twice the amount I was paying to the original creditor! I tried to speak to AmeriCore for help, seeing how I had an offer in September for $4600 but was told to wait by AmeriCore until it goes to collections. No help was offered, other than apologizing for their error for not accepting the settlement offered. Even though “not enough money was in my account”, I could have accepted the $4600 offer, made payment arrangements myself, and I would not be stuck in this predicament I am in now. Long story short? If you are under AmeriCores guidelines and then f you can do something on your own, don’t wait for them to help I am NOT happy with my full service with AmeriCore, only the original first three settlements. The biggest debt wound up making my financial hardship even worse. With all this said, I cannot, will not recommend AmeriCore to anyone that is in dire need of help. They take your money, but doesn’t help when needed. My facts in this case is verified and as always stated, every conversation is recorded!

1 year ago

Reply from Americor

We're truly sorry to hear about your disappointing experience with our company. It's disheartening to learn that our services did not meet your expectations, and we sincerely apologize for any frustration or inconvenience this has caused you.

We take your feedback very seriously, and we understand the importance of providing transparent and effective debt relief solutions to our clients. We deeply regret any misunderstandings or miscommunications that may have occurred during your time with us.

We acknowledge the challenges you faced with the handling of your largest debt and the subsequent legal proceedings. While we aim to provide comprehensive support to all of our clients, it's clear that we fell short in this instance, and for that, we apologize.

Please know that we are actively reviewing our processes and communication channels to ensure that we provide better guidance and support to our clients in similar situations. Your feedback will serve as an important learning opportunity for us as we strive to improve our services.

If you would like to discuss your concerns further or if there's anything specific we can do to address your issues, please don't hesitate to reach out to us directly at officeofthepresident@americor.com. We're here to listen, learn, and work towards a resolution that meets your needs.

Thank you for bringing these matters to our attention, and we apologize once again for any disappointment or frustration you've experienced. Your satisfaction and trust are of utmost importance to us, and we remain committed to making the necessary improvements to better serve you and our clients in the future.

Best regards,
Americor

Apr. 3rd, 2024

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Connie Shearer Cypress, TX

The representative I spoke with for the first time and agreed to proceed with the program did not inform me of the possibility of being sued by the creditors. He talked a lot about how to handle creditor phone calls, but, not a mention of potential law suit. This is, essentially, not full disclosure, and complete misrepresentation of what I agreed to. I was sued by the last, and largest amount, creditor. Of course, I was extremely upset. I was not going to allow this suit to go to trial and have to pay a lawyer. I have never had legal problems in my life. In addition, the customer service was disappointing, to say the least. A huge lack of continuity having to speak with a different representative with each call. I chose to pursue a loan with Credit 9, which has been completed.

1 year ago

Reply from Americor

Thank you for sharing your experience, and we sincerely apologize for the challenges you encountered during your time in our program. Your feedback is crucial, and we appreciate your candidness.

We deeply regret any miscommunication regarding the potential for legal action from creditors. Providing clear and comprehensive information is of utmost importance to us.

We also acknowledge your frustration with the customer service experience and the lack of continuity. We're actively working on improving our processes to ensure a more seamless and consistent experience for our clients.

We're glad to hear that you were able to pursue a loan with Credit 9, and we hope it brings you the financial relief you're seeking. If there are any additional concerns or if you have further feedback, please don't hesitate to reach out to us directly at officeofthepresident@americor.com.

Thank you for bringing this to our attention, and we wish you the best moving forward.

Kind regards,
Americor

Jan. 26th, 2024

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Robert Spanaway, WA

I still do not see the light of the tunnel! You guys have bred slow to secure the agreement arrangement with my creditors! Only one in three months! My fico score has dropped another 100 points since I came on board… Furthermore, you did not tell me you would deduct my payment immediately… so that put me in an overdraft situation for two months, before my auto payment cancellation went into effect! Additionally, all these creditors are offering me direct, deep reductions or zero interest to get my credit back on track. Please tell me again what we are doing here?? Maybe I should cancel my subscription!

1 year ago

Reply from Americor

We appreciate you taking the time to share your concerns, and we apologize for any inconvenience you've experienced. We understand the importance of addressing these issues promptly and want to assure you that your feedback is valued.

We are sorry to hear about the delay in securing the agreement arrangement with your creditors. Our team is committed to working diligently on your behalf, and we acknowledge that the pace may not have met your expectations. We are constantly striving to improve our processes and will use your feedback to make necessary adjustments.

Regarding the deduction of payments, we apologize for any confusion. We understand the impact this had on your financial situation, and we are actively working to enhance our communication to better inform our clients about the timing of such transactions.

As for the direct offers from creditors, we encourage you to share these with us so that we can reassess your current situation.. Our goal is to help you achieve the best possible outcome, and your input is essential in tailoring our approach to meet your needs.

We understand the frustration caused by the drop in your FICO score, and we are committed to working with you to minimize any further negative impact. We kindly request that you reach out to us at officeofthepresident@americor.com so we can address your concerns.

We genuinely value your business, and we are dedicated to ensuring your satisfaction. Thank you for bringing these issues to our attention.

Sincerely,
Americor

Nov. 28th, 2023

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Kathleen Smith Clearwater, FL

The company reps were friendly, however, they are not totally honest with all options open to someone in heavy debt, barely employed, and elderly. I only found out from a totally disrelated company (after signing up that Americor) that Chapter 7 bankruptcy was actually the best option for by Americor as I was in the 3 day window where cancellations were allowed. Then I found out from another company that since I don't have any assets that aren't protected by bankruptcy law, that I probably don't even need to file bankruptcy as probably no company will sue me. So Americor did me a favor by telling me to stop paying on my debts, but I didn't need to pay Americor to negotiate debt for me, or even to file bankruptcy.

1 year ago

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Cassandra Anclam Saint Paul, MN

For now my rating is going to be low because none of my agreed upon debts have been paid at all. I've been making monthly payments for a few months now but I'm still getting harassing calls and letters in the mail demanding I make payments. I inquired about this over a month ago and was told to send in all written copies from creditors and debt collectors. Americor responded with something about how they've already made agreements with these companies but nothing else has happened. Still paying in, still getting calls and bills and I was recently notified that my credit score has dropped over 200 points. Starting to wonder if this is a scam.

2 years ago

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Jennifer Fort Mill, SC

They will promise great things, and then spend the rest of your time with them saying no. If you live paycheck to paycheck don't be surprised if they message you asking for an additional 5k deposit next month. Lol. If i had 5k extra I wouldn't need their help. They promised a quick turnaround, its been 4 years and still counting for $30k in 5 accounts. They promised to try to get balances down to 50%, but it's been an average for me of 80%, meaning I paid more than I originally owed after their cut. And ps: some creditors never do 50%, so they won't bother trying for lower if it's within their typical range. They don't tell you what the percentages are, they won't bother starting negotiations until you have 80% of the money, and they require you to use their bank which charges big fees monthly and per payment. But allegedly they're not making any money off that. 🙄🙄 They handled the negotiations, but when I got sued they did nothing except send over a negotiation letter that the judge said wasn't adequate and dismissed in 10 seconds. Not that I had any assets to seize. Oh, and if you tell them to stop taking money out of your account they won't. When they get you a charge for an overdraft fee they won't fix it either. They'll offer to give you back your own money that you've already paid a fee to the./the bank to withdraw. And, if you call to change a payment better call 3 business days in advance because "it's already processing" is their favorite gabds-tiesld excuse.

2 years ago

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Tracy Wallingford, CT

Basically I don’t know if it is Americor or the person I originally dealt with but the information I was given at the start of the program was completely wrong. I was told I would receive letters to send to my creditors so I wouldn’t get calls at home, work, and my family bothered. This information was a complete lie. I was also told that I would only need to wait 6 months for the loan and it’s even in my emails yet I checked on this the other day because I’m at the 6 month mark and I was informed yet again my information is completely wrong and I need to wait a year. I really don’t understand how a company can conduct business like this, being transparent and honest is much better then feeding lies to get people to agree to use your company.

2 years ago

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Steve Driesens

Less than perfect. The customer service hasn't been too bad. But don't make promises you can't keep and communicate a lot better. And also keep better records.

1 year ago

Reply from Americor

We appreciate your feedback and apologize for any unmet promises and communication issues you've experienced. We understand the importance of keeping our commitments and maintaining clear communication throughout the debt settlement process.

Your feedback regarding the need for better record-keeping and communication is valuable to us. To address these concerns and improve your experience, we encourage you to reach out to our Office of the President team at officeofthepresident@americor.com. We can assist in addressing your specific issues and working toward a resolution.

Your satisfaction is important to us, and we want to ensure that you have a positive experience with our service. Thank you for sharing your concerns, and we look forward to assisting you in resolving these issues and providing a better experience moving forward.

Sincerely,
Americor

Nov. 1st, 2023

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Carlos Martinez Sylmar, CA

Because there people give you a different story about telling you to talk with your creditors and then you get an email telling not to talk with your creditors so confusing

2 years ago