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Americor

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8.3

Overall Score

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Art Liebsch

The people of Americor have helped me out a lot. Everything I’ve been told would happen, from day, has been working out. The customer service that I have received has been great!

8 months ago

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Melissa Markel

The person was very nice. To have my debt to be paid off in 3 yrs and my credit score goes up made me happy. My debt will be gone. They made sure that I could afford it before proceeding.

8 months ago

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Eddie Garcia

Professionalism is unmatched. Received a call from a representative giving me good news of a settlement agreement with one of my creditors. Details were explained and my questions answered.

8 months ago

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Norma Simmons

They are very responsive every time I contact them. They’ve been able to answer all my questions, and I trust them to make the best decisions on all interactions they complete for me.

8 months ago

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Steven Regensburger

my loan officer/interpreter, Brian was absolutely great at handling my application and explaining to me how the debt consolidation works. I'm glad I had him as my loan advisor. Give him a raise!

8 months ago

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Jeremy Towsley

Love the customer service. Very personal, professional, and incredibly knowledgeable. Definitely experts in this field. I can’t say more how much I appreciate this company!

8 months ago

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Betty Tavenner

I was on the phone for over an hour being informed and directed as to how Americor will be able to help me get out of debt. I feel there is light at the end of my dark tunnel. I understand it won’t be an overnight but I look forward to checking the process on my portal. Thank you Americor for giving me the chance get my debt in order

8 months ago

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Ronald Proudfoot

I enjoyed how easy it was to fill out the forms and if I had any problems that's all I had to do was call Americorps and they help me out 100%. So so far so good I am enjoying it

8 months ago

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Jerry Howe

Erica was super helpful and very polite! She helped get the process going fast and explained everything to my liking! If you're looking for help getting out of debt I recommend them !

8 months ago

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Ryan Burgess

My representative Sydney was so kind and helpful in explaining the process and my options for paying off my debt. I'm looking forward to finishing the program and have a fresh start in my financial life.

8 months ago

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Kelly McKinnon

I deeply appreciate the kind support and clear understanding of how debt resolution works. Thank you for helping me understand as well as take a huge weight off my shoulders.

8 months ago

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Deloris G. Foster

Communication was detailed and explained, questions answered. I just signed with them so I hope to be helped as they say they will. No negative ratings have I seen just great reviews!

8 months ago

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Tony Bergman

Too "hard" sell, had to change things twice to get it right, but they did get it done.. Instead of doing what I suggested, they pushed it through and then I had to all but "fight" to get it right. Waiting to see if it gets done according to the way they say it will. I am going to yell so LOUDLY if they don't get it right. we will see.

8 months ago

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Sheri Hogan

They all explained things completely, and asked repeatedly if I had any questions. They gave me different ways to contact them if I have any problems or questions in the future.

8 months ago

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Clyde London-Davis

Abigayle G. was super helpful, she helped me to get a clear understanding of the process. She was transparent about the pros and cons and reassured me of the benefits in the long term.

8 months ago

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Alexander Hanewich

Very responsive to your calls and needs. Anyone I have spoke with were knowledged and polite. It's a bit of a long process on the phone when you first get involved is my only unsatisfied feeling. Not everyone has that kind of time to be on the phone, nor the service sometimes.

8 months ago

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Virginia Sprague

Americor is very quick to let me know when they have been able to work it out with one of my creditors to go on a payment plan with me, lower payments and stop interest accumulation. I appreciate everything they are doing.

8 months ago

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William Barron

I reached out to AmeriCore, after seeing an advertisement on Facebook. While struggling with my my finances, AmeriCore promised, within a short period of time, I can be debt free, and advised my credit scores would drop but after a year, I should see a major increase in my scores. Three of my four creditors were paid after 10 months (max debt of these three were approximately $1800). The biggest debt was $12000. After 7 months not paying this debt (AmeriCore advised not to converse with any debtors), the creditor sent me a settlement request to me reducing amount owed to $4600. This was sent to AmeriCore, I called to make sure it was received by them, as it was, but they advised me I did not have enough money in my account to negotiate any terms. I asked if I need to respond to creditor, AmeriCore told me “not to respond, as AmeriCore will wait until it goes to collections or to the creditors’ lawyers, in which AmeriCore lawyers will try and negotiate then, maybe to even a lower amount”. Again, I was “advised to do nothing”, that AmeriCore has everything under control. Fast forward to 01/2024, the creditor hired a lawyer and is now suing me for full amount of $12000+. AmeriCore’s response? Sorry but their lawyers will only negotiate no lower than 75% of full amount, which is same amount owed to begin with. The settlement offer of $4600 is no longer in play. AmeriCore’s negotiators only apologized and said that their credit department has me approved me to finance the amount requested by the lawyers, and my only option is to accept, or go to court and pay settlement plus lawyer fees. I unfortunately had to accept, and once Credit 9 sent me my loan paperwork, they wound up financing over $13000 at 28% interest, paying twice the amount I was paying to the original creditor! I tried to speak to AmeriCore for help, seeing how I had an offer in September for $4600 but was told to wait by AmeriCore until it goes to collections. No help was offered, other than apologizing for their error for not accepting the settlement offered. Even though “not enough money was in my account”, I could have accepted the $4600 offer, made payment arrangements myself, and I would not be stuck in this predicament I am in now. Long story short? If you are under AmeriCores guidelines and then f you can do something on your own, don’t wait for them to help I am NOT happy with my full service with AmeriCore, only the original first three settlements. The biggest debt wound up making my financial hardship even worse. With all this said, I cannot, will not recommend AmeriCore to anyone that is in dire need of help. They take your money, but doesn’t help when needed. My facts in this case is verified and as always stated, every conversation is recorded!

8 months ago

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Reply from Americor

We're truly sorry to hear about your disappointing experience with our company. It's disheartening to learn that our services did not meet your expectations, and we sincerely apologize for any frustration or inconvenience this has caused you.

We take your feedback very seriously, and we understand the importance of providing transparent and effective debt relief solutions to our clients. We deeply regret any misunderstandings or miscommunications that may have occurred during your time with us.

We acknowledge the challenges you faced with the handling of your largest debt and the subsequent legal proceedings. While we aim to provide comprehensive support to all of our clients, it's clear that we fell short in this instance, and for that, we apologize.

Please know that we are actively reviewing our processes and communication channels to ensure that we provide better guidance and support to our clients in similar situations. Your feedback will serve as an important learning opportunity for us as we strive to improve our services.

If you would like to discuss your concerns further or if there's anything specific we can do to address your issues, please don't hesitate to reach out to us directly at officeofthepresident@americor.com. We're here to listen, learn, and work towards a resolution that meets your needs.

Thank you for bringing these matters to our attention, and we apologize once again for any disappointment or frustration you've experienced. Your satisfaction and trust are of utmost importance to us, and we remain committed to making the necessary improvements to better serve you and our clients in the future.

Best regards,
Americor

Apr. 3rd, 2024

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Anthony Stovall

Totally satisfied✅ Out of 8 accounts starting in Sep 2023, 1st deposit I only have 4 left. Thanks Americor this is amazing. The staff has most definitely been working on my behalf. Appreciate you all.

8 months ago

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Barbara Elliott

Everyone is there to help me on this journey through uncharted territory! I’m scared and hopeful but moving ahead with this option. I am hoping for a great outcome as being buried in debt is awful!

8 months ago

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Ivy Silva

I love this company. It's so nice to know that they are working hard to help me get my credit back where it should be and I truly do appreciate it. Also they are always courteous, informative and kind.

8 months ago

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Lauren Brown

Just finished signing up with Ross N. Very informative, helpful and understanding. He really laud everything out for me, no shame for getting to this point of needing assistance. I am excited to see how they can help me!

8 months ago

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Mary Huff

They work with you and always there if you have a question. They let you know when they have a settlement amount for your consideration. So far I am very pleased with Americor. Thank you

8 months ago

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Irma L Vasquez

Agents, were so helpful providing information step by step asking question if I understand and asking if I had any question to please let them know. and answering all question that I had.

8 months ago

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Richard Stafford

I had the pleasure of speaking with Ashley and she was very helpful in navigating me through the process with easy to understand explanations and answering what questions I had as well.

8 months ago

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Joel Padilla

Their representatives are amazing. I’ve spoken to three different ones and they’ve all gone above and beyond to help and explain everything there is to know. Highly recommend.

8 months ago

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Christina Sulphur Springs, TX

I believe they are doing thier best. The representative, Fransisco explained everything to me thouroughly, I appreciated this as I was nervous to enroll.

1 year ago

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Danette Houston, TX

I can only rate on representative help in explaining and signing up. I can't rate on program as a whole because I just started not even a month in yet so no real results other than deposits.

1 year ago

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Sonia

I've only spoken with Francesca and she's wonderful. She's very straightforward, communicates well, explains in detail, and is very friendly to talk with.

1 year ago

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Jennifer McLeod

Had a big misunderstanding early on. They corrected it immediately and took care of things quickly and courteously. Signed up a couple of months ago and so far I’m having a good experience.

1 year ago

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Chad Burginger Cloquet, MN

Jessica was easy to work with. Easy processing. We where able to see the program and our information right at our computer as it was being explained.

1 year ago

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Charles

while I enjoy the accomplishments of Americor, the monthly fee is very high for someone living on social security. It would be nice if you reduce the fee since I only have one more card to be settled.

1 year ago

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M.G. Bumpus Janesville, WI

Things would've been much better off had I had dealt directly with the institutions. One of the institutions interest grew by more than $1000 because of the delay with no reduction with Americor's intervention. The fee charged - 29% - was either completely misunderstood or erroneously stated. Also there was a settlement offer of @$1400 from one of the institutions was not addressed a month prior to the final dealings and final cost for that debt was over $1800! I am most unhappy to put it kindly......

1 year ago

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Reply from Americor

We sincerely apologize for the dissatisfaction you've experienced and the misunderstandings that have arisen during your engagement with our service. It's essential that our clients have a clear understanding of the debt settlement process and that their expectations are met.

We are committed to resolving these issues and addressing your concerns. To do so, we encourage you to reach out to our Office of the President team immediately to discuss the specific problems you've encountered. We want to provide you with a clear explanation of any misunderstandings, rectify any discrepancies, and work on achieving the best resolution for your situation.

Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our services. Please contact us at officeofthepresident@americor.com at your earliest convenience, and we will do our best to address your concerns and find a solution that aligns with your expectations. Thank you for bringing this to our attention, and we look forward to assisting you in resolving these issues.

Sincerely,
Americor

Nov. 1st, 2023

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Molly Midtgard Kansas City, KS

We are very satisfied with our experience with Americor. Great service that helps you get out from under crippling debt. Would 100% recommend to friends and family!!!

1 year ago

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Edwin

They seem to just take care of everything and get it done. They've been real polite and helpful. They're doing their job perfectly so far. It's been wonderful.

1 year ago

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Carol

I think it's a great company and I thank them for what they're doing. They have helped me cut down on the calls and everything and made my life a little bit better.

1 year ago

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Martin

I haven't been with them very long, but from what I see, they're totally legit and they're working on my case really well. I'm passing along my thanks for what they're doing.

1 year ago

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Ladawn

The person that I did work with was very knowledgeable. She knew the answers right off the top of her head versus having to look things up. Just a pleasant experience.

1 year ago

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Cheryl

It was easy from the moment I talked to him, and that's how I like life. They're always available, they're efficient. I enjoyed their no-pressure recommendations.

1 year ago

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Alvaro

Do not hide anything. You have to talk clearly from the beginning because after I closed the deal with you guys, there were other fees that the advisor didn't mention to me at that time and that's not fair. You have to talk about all the fees involved in the transaction.

1 year ago

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Reply from Americor

We sincerely apologize for any confusion or lack of transparency regarding the fees associated with your agreement. It's important that you have a clear understanding of all the costs involved from the very beginning, and we take your feedback seriously.

To address this issue and ensure that you have a comprehensive understanding of the fees, we encourage you to reach out to our Office of the President team at officeofthepresident@americor.com. They will provide you with a breakdown of all the fees associated with your program and answer any questions you may have.

We value your satisfaction and are committed to addressing your concerns and providing the support you need. Thank you for bringing this to our attention, and we look forward to assisting you in understanding the fees involved in your program and ensuring that you have the clarity you deserve.

Sincerely,
Americor

Nov. 1st, 2023

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Belinda TX

They took care of everything. I didn't have to worry about anything but the aggravating phone calls. When everything was done that ended too thank you

1 year ago Edited January 10, 2024

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Crystal

The consultants answered all my questions and helped me and really made me feel comfortable with the decision I made. And it was just really comforting.

1 year ago

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David

They're a really good company to go with. It's just so hard to get in touch with them. They were very respectful. The people that works for them are very trustworthy. They haven't got the stuff taken care of yet.

1 year ago

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Tyrone

They were very informative to me, contacting me with everything I need to know. Make sure you are aware that when you put your creditors in this portal that your credit score will plummet and you have to rebuild that.

1 year ago

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Samantha Gerhardt Wentzville, MO

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1 year ago

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Jonathan Kun

First impression I was pretty nervous but after 7 month into the program I got all my debt settled and now switched to credit9 to get my credit up right away!

1 year ago

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Jodie Kepner Winder, GA

I like that your customer service representatives are very knowledgeable and know how to problem solve very polite very friendly. I have no complaints

1 year ago

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Karen Metcalf Saint Charles, MO

I can look on the app and see which creditors are receiving payments and what Americor has saved me. They have saved me a ton of money and I am very happy that I found them!

1 year ago

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Melinda Yucca Valley, CA

I really like that Americor works with you to get the lowest amount for your debts. They allow you to deposit more than the recommended amount, for each month, to pay everything sooner.

1 year ago

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Teresa Beatrice, NE

They was willing too try to.work with me and couldn't but they explained why & I understand that but we have a better understanding mow of what we can do

1 year ago Edited December 21, 2023