Name: Alleviate Financial Solutions
Rating: 4.9

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Henry Franceschini

As a new customer to Alleviate, Trinty took the time to explain the process and how the plan works.

2 months ago

Reply from Alleviate Financial Solutions

Henry,

Thank you for taking the time to provide your feedback with us! We're delighted Trinity provided a positive experience and are always here if you have questions or concerns.

Sep. 13th, 2024

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John Prevatte

Andrea was a great help ...I fully understood all the details and she was very polite

2 months ago

Reply from Alleviate Financial Solutions

Thank you for reviewing and recognizing Andrea for a job well done! It was so kind of you to share your experience, John.

Sep. 6th, 2024

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John Legans

We was pleased with Diamonds patients in helping me understand points that weren't clear.

2 months ago

Reply from Alleviate Financial Solutions

We're so glad to have provided a positive experience and are always here if you need anything, John! Thanks so much for your feedback.

Sep. 9th, 2024

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Sandra Kazandjian

Patient and understanding customer service assistance was so welcome. I’m 78 years old and she was so kind!!

3 months ago

Reply from Alleviate Financial Solutions

Sandra,

Thank you so much for sharing your experience with us! We strive to provide excellent service and are so glad that our representative handled your case with great patience and care. We appreciate your feedback and are always here if you need anything.

Aug. 21st, 2024

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Michelle Shaw

Ric is always very helpful funny kind makes sure you understand everything before he hangs up with you.

3 months ago

Reply from Alleviate Financial Solutions

Thank you for sharing your positive experience with us, Michelle! We’re thrilled that Ric took excellent care of you. Your feedback is greatly appreciated and we're here if you need anything.

Aug. 12th, 2024

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Jammie Johnson

Very professional and understanding. Makes sure I have all details and a clear understanding before ending the call.

3 months ago

Reply from Alleviate Financial Solutions

Thank you for taking the time to share your experience, Jammie! We're delighted you felt supported and well-informed during our conversation and look forward to speaking with you again.

Aug. 8th, 2024

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Richard Badders

Great customer service so far, easy to get an agent to speak to. Too early to tell yet for settlement negotiations.

3 months ago

Reply from Alleviate Financial Solutions

Richard,

Thank you for taking the time to share your thoughts! We strive to provide excellent service and are delighted you've experienced just that. We appreciate your feedback and patience as we work to obtain results and are here if you need anything.

Jul. 31st, 2024

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Minnie Mitchell

Ricardo M was extremely helpful in explaining and walking me through the welcome packet and answering any questions I had.

4 months ago

Reply from Alleviate Financial Solutions

Minnie, Welcome to the Alleviate family, and congratulations on taking your first step toward financial stability! Thank you so much for taking the time out of your day to share your thoughts. We're delighted you found Rick helpful. We are here to support you throughout your journey, so please feel free to contact us with questions or concerns. Thank you again for your support and for choosing our company.

Jul. 19th, 2024

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Nicky. Rowe

She was very professional and polite and explained everything thoroughly so that out had a good understanding I appreciate it.

4 months ago

Reply from Alleviate Financial Solutions

Nicky,

We're glad that you had a positive experience. We strive to provide professional and thorough service, and it's great to know we met your expectations. We appreciate your kind words and thank you for your feedback!

Jul. 19th, 2024

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Wilhelmina

Wilhelmina , has shown exceptional knowledge in handling my case . She is a gem for your company Thank you Mrs Terryce P.

4 months ago

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Phuc Nguyen

The agent I was talking too she is very supportive and understanding about my hardship! Moment like that really help me enough I smile

4 months ago

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marcelle smith

I feel so confident in the service and great communication with Aleviate financial they were always ready to give updates and follow through at all times

6 months ago

Reply from Alleviate Financial Solutions

Marcelle,

We're thrilled that you had a fantastic experience with our services and that you have confidence in our process. Your feedback means the world to us, and we genuinely appreciate you taking the time to share your thoughts by leaving a review.

Thanks so much, and please don't hesitate to reach out if you need anything else!

Apr. 29th, 2024

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Tommy Maggitt

Alleviate representative does care about the customer and they make sure everything is answered in the best way possible according to the customer understanding.

7 months ago

Reply from Alleviate Financial Solutions

Thank you for your kind words, Tommy! We aim to provide compassionate and caring service and are glad you experienced it.

Apr. 25th, 2024

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Jaypeg Q (JW)

Jacqueline A. was very helpful and patient and answered all questions I had to assist me with the stressful situation of consolidating my debts. Thank you so much!

7 months ago

Reply from Alleviate Financial Solutions

Thank you so much for taking the time out of your day to share your thoughts! We appreciate your kind words and are happy Jacqueline took the time to address your concerns with great patience and care.

Apr. 17th, 2024

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Batman Nana

So far the people I've dealt with are so kind and friendly. Makes me calm and wanting to work with them. Mr. M. was very pleasant to work with. Thank you

7 months ago

Reply from Alleviate Financial Solutions

We're thrilled you had a comfortable and welcoming experience with our team! Thank you so much for sharing your feedback with us. If you need assistance or have questions, don't hesitate to reach out. We're always happy to help!

Apr. 5th, 2024

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Joe P

Everybody I have dealt with has been very courteous and informative. I wish the people that I work with everyday were as awesome as the Alleviate employees.

7 months ago

Reply from Alleviate Financial Solutions

Thank you for taking the time to leave a review, Joe! Your kind words mean a lot to us, and we are delighted that you had a wonderful experience with our team. We strive to provide top-notch service, so we greatly value your feedback.

Mar. 29th, 2024

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Taylor Thurmon

Shauri S. is very sweet & very helpful. She answered all the questions I had & made sure I understood everything she was telling me. Great company & great customer service!

7 months ago

Reply from Alleviate Financial Solutions

Thank you for sharing your experience with us, Taylor! We're glad Shauri provided you with exceptional service. Her care for our clients is genuine, and seeing her get recognition is delightful.

Mar. 26th, 2024

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Melwood Davis

Rick was very helpful and had answers to all my questions. He was very thoughtful and went through everything I needed to know. I truly appreciate all his help.

7 months ago

Reply from Alleviate Financial Solutions

Thank you so much for taking the time out of your day to share your thoughts, Melwood! We appreciate your kind words and are happy that Rick took the time to address your concerns with great patience and care.

Mar. 26th, 2024

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Nevelle Daniel

Shauri S was very helpful and patient when I called about having issues paying the is month. She took the time to go over my options. Thank you for all of your help!!!

7 months ago

Reply from Alleviate Financial Solutions

Nevelle,

Thank you so much for taking the time out of your day to share your thoughts! We appreciate your kind words and are happy Shauri took the time to address your concerns with great patience and care.

Mar. 26th, 2024

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Meredith McIntosh Phoenix, AZ

I just spoke with Shauri S who was very knowledgeable and helpful about everything that I had questions about She was a pleasure to talk to and I hope to talk with her again

8 months ago

Reply from Alleviate Financial Solutions

Meredith,

We appreciate you taking the time to review and recognize our representative, Shauri, for her excellent service. Thank you for sharing your positive experience with us!

Mar. 18th, 2024

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Kevin Shea Ashburn, VA

The progress of my program was explained to me clearly and any questions I had were answered.. The representative I spoke with (Andi?) was very helpful and courteous

8 months ago

Reply from Alleviate Financial Solutions

Kevin,

Thank you for taking the time to leave a review! We’re thrilled Andi provided a positive experience and are glad to have helped.

Mar. 14th, 2024

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Cheryl Klein Irvine, CA

A nightmare from the Beginning Until the End.I was able to pay my entire loan in full Before all negotiations started and Alleviate kept negotiating with my creditors in monthly payments even years instead of one lump sum as I they had all the money they needed in my account with them.This error never got fixed even with the assistance of a supervisor named Linda Luna.i always got inconsistent info about my account from different workers and always had to call them.Alleviate even sent me an email threatening to cancel me for non communication and when i called crying they said that email was a mistake on their part.I actually cried a few times to them asking them to not take more money out of my bank account to their constant mistakes.After a very aggravating graduation I mabe saved 1500 after having to pay taxes on the discharged debts.I should have negotiated with my creditors and the debt companies myself.I cannot recommend this company to anyone!!

8 months ago Edited March 12, 2024

Reply from Alleviate Financial Solutions

Dear Cheryl,

We are deeply sorry to hear that your experience with our service did not meet your expectations. Your feedback is very important to us, and we appreciate the opportunity to address your concerns.

We understand that dealing with financial matters can be challenging, and we apologize for any inconvenience you may have experienced. When you joined our program, our goal was to provide you with clear communication and support at every step.

We understand that you added funds to speed up the negotiation process for your enrolled accounts, and we apologize for any difficulties you encountered during the settlements. This process can often involve back-and-forth negotiations, but we want to assure you that the issue has been resolved and all necessary payments have been made per your preference.

We regret the difficulties you faced and assure you that this is not the kind of experience we aim to provide. We apologize for any inconvenience or frustration you may have experienced along the way. We also want to congratulate you on completing and graduating from the program despite the obstacles.

Once again, we apologize that your experience fell short of your expectations. Your feedback is extremely valuable to us, and we will use it to improve our service continuously. We wish you the best of luck in your future endeavors.

Mar. 12th, 2024

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CHERYL J Tucson, AZ

A NIGHTMARE EXPERIENCE! was able to pay my loan off BEFORE ALL NEGOTIATIONS WITH CREDITORS BEGAN & Alleviate kept negotiating in payments instead of 1 lump sum each time costing me poorer deals.Even with a supervisors assistance this issue NEVER got fixed.I was in tears as Alleviate workers kept telling me payments would keep coming out of my account as i explained to them I WAS PAID IN FULL! EACH TIME!. very poor communication on their part.Always a different story from different workers. Alleviate even sent me an email saying they were going to cancel me for non-communication.AGAIN CRYING, I CALLED THEM and they said that email was sent by mistake. I CANNOT RECOMMEND ALLEVIATE FINANCIAL SOLUTIONS TO ANYONE.

8 months ago

Reply from Alleviate Financial Solutions

Dear Cheryl, We are deeply sorry to hear that your experience with our service did not meet your expectations. Your feedback is very important to us, and we appreciate the opportunity to address your concerns. We understand that dealing with financial matters can be challenging, and we apologize for any inconvenience you may have experienced. When you joined our program, our goal was to provide you with clear communication and support at every step. We understand that you added funds to speed up the negotiation process for your enrolled accounts, and we apologize for any difficulties you encountered during the settlements. This process can often involve back-and-forth negotiations, but we want to assure you that the issue has been resolved and all necessary payments have been made per your preference. We regret the difficulties you faced and assure you that this is not the kind of experience we aim to provide. We apologize for any inconvenience or frustration you may have experienced along the way. We also want to congratulate you on completing and graduating from the program despite the obstacles. Once again, we apologize that your experience fell short of your expectations. Your feedback is extremely valuable to us, and we will use it to improve our service continuously. We wish you the best of luck in your future endeavors.

Mar. 12th, 2024

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Glenda McAllister Mebane, NC

This guy s a very good company. They are honest and have helped me so far. They stay in contact with me and helped all the time . I feel at ease with this company.

8 months ago

Reply from Alleviate Financial Solutions

Glenda,

We are thrilled that you are having a fantastic experience with us. We are here to help you however we can, and we are glad you feel comfortable with the program. We are always available to assist you with any questions or concerns. Do not hesitate to contact us.

Mar. 13th, 2024

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Pat Browning Union, MO

Everything was well explained. We always had a chance to ask questions if there was something we didn't understand. Overall, it was a quick and pleasant call.

8 months ago

Reply from Alleviate Financial Solutions

Thank you for taking the time to leave a review, Pat! We genuinely appreciate it and and are glad you had a positive experience. Please don't hesitate to contact us with questions or concerns throughout your journey.

Mar. 8th, 2024

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David Gallardo Gardena, CA

Shauri S was very informative and helpful. She was very transparent and well spoken when giving me information or asking questions. She made my call very enjoyable and easy.

8 months ago

Reply from Alleviate Financial Solutions

David,

Thank you for your feedback! We are thrilled that Shuari provided you an enjoyable, helpful, and smooth experience. Please don't hesitate to contact us if you need further assistance.

Mar. 5th, 2024

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Mark Taylor

He was very helpful and pleasant to talk with!

4 weeks ago

Reply from Alleviate Financial Solutions

Thank you for sharing your experience with us, Mark! We appreciate your feedback and are glad to assist you.

Oct. 23rd, 2024

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DG Ganado, TX

Alleviate associates have been courteous, supportive and truthful. The process of relief described by every contact has come to fruition. Thus, I confidently recommend this company.

8 months ago

Reply from Alleviate Financial Solutions

Thanks for your wonderful review and recommendation, DG! We appreciate it and are happy to assist anyone you refer to us.

Feb. 23rd, 2024

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Laurie Martinez Brooklyn, NY

Mr. C did very well explaining the program to me and he was very knowledgeable when answering all my questions he had all the patience in the world with me. I appreciated all his help.

9 months ago

Reply from Alleviate Financial Solutions

Laurie,

Thank you very much for taking the time to share your thoughts with us! Your kind words are highly appreciated. We are glad to hear that Mr. C addressed your questions with great patience and care. Thank you again for your valuable feedback.

Feb. 20th, 2024

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Larry Gray TX

The agent that walked me through my welcome packet was very professional, empathetic to my situation, and made my experience a very positive one. I appreciate all that he did for me.

9 months ago

Reply from Alleviate Financial Solutions

Welcome to the Alleviate family, Larry!

We are thrilled to have you join us on this journey and we are so glad to hear that you had a positive experience with our representative. At Alleviate, empathy is one of our core values and we are pleased to know that it was evident in your interaction with us. Thank you for taking the time to share your feedback, we truly appreciate it.

Feb. 16th, 2024

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Eduardo crespo

“Julio F is a big help. He explained everything to me in detail and was very polite, respectful, and helpful with everything. He answered all my questions with great insight and provided excellent customer service.”

9 months ago

Reply from Alleviate Financial Solutions

Eduardo,

We appreciate you taking the time to review and recognize our representative, Julio, for his excellent service. Thank you for sharing your positive experience with us!

Feb. 13th, 2024

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Kyle Tomlin College Station, TX

Ms. Astrid F was an outstanding help and very knowledge. She was utmost professional and compassionate. I appreciate her thoroughness and attention to detail during my monthly review as well.

10 months ago

Reply from Alleviate Financial Solutions

Thank you for sharing your positive experience with us, Kyle! We appreciate your feedback and are glad to assist you.

Jan. 18th, 2024

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Susie Gray Andrews, IN

So far, the experience with alleviate has been excellent. I would recommend this company to anybody. It is a relief to have someone on my side that’s working to help get me out of the situation.

10 months ago

Reply from Alleviate Financial Solutions

Susie, we are thrilled to hear that your experience with us has been great so far! Please contact us if you have any questions or concerns on your journey. We value your support and appreciate you choosing our company. Thank you!

Jan. 18th, 2024

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josefina felipe

The team has been very helpful and patient with me throughout this process. The team is knowledgeable about all aspects of the process. Julio C was clear and concise in explaining how the process works and what my role is helping myself come through successful.

10 months ago

Reply from Alleviate Financial Solutions

Josefina,

Thank you for taking the time to share your experience with us! We are delighted to hear that Julio was attentive and helpful, and we look forward to continuing your journey with us. Please don't hesitate to reach out to us if you have any concerns or questions. Thank you for your feedback.

Jan. 15th, 2024

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Tina Canadian, OK

My overall experience so far with the program is great. I am just in the beginning stages of being dept free. Every one that I have spoken to is very pleasant and easy to work with.

10 months ago

Reply from Alleviate Financial Solutions

Tina, we are thrilled to hear that your experience with us has been great so far! Please feel free to contact us if you have any questions or concerns on your journey. We value your support and appreciate you choosing our company. Thank you!

Jan. 15th, 2024

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Lisa Mackey Soldotna, AK

Superbly OUTSTANDING HIGHLY PROFESSIONAL COMPANY !! I am blown away with the kindness & INCREDIBLE UNDERSTANDING with everyone I spoke to as I researched this company to help me alleviate high credit card debt.

10 months ago

Reply from Alleviate Financial Solutions

Lisa,

Thank you for taking the time to leave such a fantastic review! We are delighted to have exceeded your expectations and look forward to participating in your journey towards a bright financial future.

Jan. 15th, 2024

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Lorenzo Taylor

Recently started heading down the road to debt-free, but so far excellent staff and customer service. They have an answer for every question you have or can find one. They are also very polite and patient.

10 months ago

Reply from Alleviate Financial Solutions

Lorenzo, we are thrilled to hear that your experience with us has been great so far! If you have any questions or concerns on your journey, please contact us. We value your support and appreciate you choosing our company. Thank you!

Jan. 12th, 2024

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Connie Farley Jacksonville, FL

Hannah M set my account up. She is Phenomenal!! Listens to all questions, Goes above and beyond to help. I think I will be VERY satisfied with my decision to go with Alleviate

10 months ago

Reply from Alleviate Financial Solutions

Connie,

Thank you very much for taking the time to share your thoughts with us! We appreciate your kind words, and we are glad to hear that our representative addressed your concerns with great patience and care. If you ever have any concerns or questions throughout your journey, please don't hesitate to call us; we will happily address them for you. Once again, thank you for your support and for choosing Alleviate!

Jan. 11th, 2024

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Kathy McKoy Greensboro, NC

Elizabeth was considered and most understanding! She gave me tips on handling creditors and collections. She reiterated the program to us and agreed to answer any questions we had!

10 months ago

Reply from Alleviate Financial Solutions

Kathy,

I want to express my gratitude for taking the time to share your positive feedback with us. We are pleased to hear that you had an excellent experience with our representative and are grateful for your kind words!

Please do not hesitate to contact us with any questions or concerns during your journey. We are always here to help you.

Thank you once again for your valuable feedback.

Jan. 8th, 2024

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Pam Albert Houston, TX

Rick was a pleasure to speak to. He made me feel comfortable taking steps to help me in my financial journey. He also helped me feel less anxious and more confident that everything will be ok. I would definitely recommend !

10 months ago

Reply from Alleviate Financial Solutions

Pam,

I'm glad to hear that your conversation with Rick has put you at ease about our program! If you ever have any concerns or questions in the future, please don't hesitate to reach out to us. We're here to help and happy to address any issues that may arise. Thanks again for your support and for choosing Alleviate!

Jan. 3rd, 2024

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Darrell Slaton San Jose, CA

Jessica E is very knowledgeable and patient. She answered my questions to my satisfaction. Her instructions were clear and understandable. I will look forward to working with her in the future on this venture.

11 months ago

Reply from Alleviate Financial Solutions

Darrell,

Thank you for your review and for acknowledging the excellent service provided by our representative! We truly appreciate your kind words and are thrilled to hear about your positive experience with us. If you have any questions or concerns while on your journey, please don't hesitate to contact us.

Dec. 19th, 2023

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Linda Ware Goodyear, AZ

I learned so much from Anjelita L at Alleviate Financial Solutions about how the program works. I felt stressed-free about my debts after conversing with Anjelita L regarding my debts. Thank You

11 months ago

Reply from Alleviate Financial Solutions

Linda,

We are thrilled to hear that you had a fantastic experience with Anjelita and that she was able to relieve your stress regarding the program! If you have any questions or concerns during your journey, please do not hesitate to contact us. We appreciate your support and thank you for choosing our company.

Dec. 18th, 2023

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Michael Cramer Lansing, MI

My wife and I are just starting our journey with Alleviate. The service we have received through our manager, Kala B, has been professional, efficient and very friendly. She's the best.

11 months ago

Reply from Alleviate Financial Solutions

Michael, we are thrilled to hear that your experience with us has been great so far! If you have any questions or concerns while on your journey, please don't hesitate to contact us. We value your support and appreciate you choosing our company. Thank you!

Dec. 15th, 2023

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Scarlett Cornelius Yuma, AZ

I talked to Elizabeth W about delaying my start date and she was very helpful, polite and a pleasure to talk to. She helped me negotiate a new starting date and was quite helpful.

11 months ago

Reply from Alleviate Financial Solutions

We're delighted to hear about your wonderful experience and glad Elizabeth accommodated your request! Please feel free to contact us with any other questions or concerns. Thank you so much for taking the time to leave a review, Scarlett!

Dec. 12th, 2023

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ARTELLIA DIXSON Tulsa, OK

The overall experience was very informative. Jay was very helpful and knowledgeable with all the questions that were discussed. Very patient with me and explained everything clearly.

11 months ago

Reply from Alleviate Financial Solutions

We are thrilled to hear about your fantastic experience with Jay! Thank you for sharing your feedback, Artellia. If you have any questions or concerns during your journey, please feel free to contact us. We highly value your support and appreciate you choosing our company. Thank you!

Dec. 12th, 2023

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James Burmingham Weedsport, NY

I don't do 5 stars. I had a good phone call with Jay today. He explained the program well, and was more than able to answer any and all questions I had. He was very prepared for the call. I finished the call with a solid feeling that this was the best decision for me, and the correct company to work with.

11 months ago

Reply from Alleviate Financial Solutions

James, thank you for sharing your positive experience with our representative! We are glad to hear that you feel confident in using our program and appreciate your feedback.

Dec. 6th, 2023

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Barbara Mohorn Jensen Beach, FL

Alleviate has been great and very helpful respectful and Professional, my most recent call with Chris was a great example I really appreciate all his help today. Thank you Chris

11 months ago

Reply from Alleviate Financial Solutions

We are thrilled to hear about your positive experience with Chris and our team. Thank you for your feedback, Barbara, we are happy to help you!

Dec. 6th, 2023

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Debbie Cappel Covington, KY

Maria was very easy to work with. She explained the program completely, answered any questions clearly, and made us feel very good about our decision to use Alleviate Financial Solutions.

11 months ago

Reply from Alleviate Financial Solutions

Thank you for taking the time to review our services and for recognizing the exceptional service provided by our representative, Debbie! We are grateful for your kind words and delighted to hear about your positive experience with us. If you have any questions or concerns during your journey, please do not hesitate to contact us. We value your support and appreciate your decision to choose our company. Thank you!

Dec. 4th, 2023

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Allison Taylor

Frank assisted me today in my welcome package. He was respectful, through, and answered any questions that I had regarding the financial process. I had a great customer service experience with him.

11 months ago

Reply from Alleviate Financial Solutions

Allison, I am thrilled to hear that your experience with us has been positive and that you found our service great! If there's ever anything you're unsure of or have any questions about during your journey, don't hesitate to call us. We're always happy to help. Thank you for taking the time to leave us a review and share your positive experience. It means a lot to us!

Nov. 27th, 2023

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Patricia Norris Waldorf, MD

I had to submit some documentation on my account and I just got a new printer installed and was having trouble submitting to the portal. Diane was very helpful with giving me an email address to use.

11 months ago

Reply from Alleviate Financial Solutions

Thank you so much for sharing your experience with us, Patricia! We appreciate your feedback and are glad to assist you.

Nov. 27th, 2023