Name: Alleviate Financial Solutions
Rating: 4.9

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Lee Coble Oakdale, CA

I am submitting this review on behalf of Joarsy D. I spoke with him earlier this week and was very impressed with his customer service skills. Joarsy was very kind, courteous and patient. It was a pleasure speaking with him. Lee Coble

2 years ago

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Monda Hutchison AR

Diego was very helpful in answering my questions and volunteered to spend additional time if my questions had not been answered to my satisfaction. Also, he instructed me to contact him again if I had other questions later on. Diego is an asset to your organization.

2 years ago

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John Kent Worcester, MA

My first interaction with an agent was real good. I could understand language fluently and every bit of the Alleviate package was fully explained and comprehensive. I will see in a few months how the program is actually working but the intro was great

2 years ago

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Bishop Tommy Haygood Madison, AL

Juan S did an excellent job helping me to process my missed payment. Due to some financial issues I was unable to make my payment and did not have enough funds available so I was able to pay a partial payment with Juan's help. I am very pleased with the customer service I have received from all the Alleviate representatives thus far.

2 years ago

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Kathy Jacobson Charlotte, NC

Alleviate solutions was a great help to me in getting my finances back in control. I am very thankful for their professionalism and always friendly and kind with all phone conversations. At the final payoff and graduation from the program. Michelle M was very helpful and kind in assisting with this process .

2 years ago

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Dominic Mena Jr

It has been very easy to adjust specific aspects of my account along this journey and all customer service representatives are great, they are cordial, informative, friendly, and helpful. Andrea A. in particular was extremely helpful and efficient.

2 years ago Edited August 21, 2024

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Alfred Addison Coalinga, CA

I like the professionalism and the manner in which the customer service representative contacted herself. All my questions were explained and answered fully. I really appreciate her effort in explaining the entire program to me. Thank you

2 years ago Edited February 3, 2023

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Joanne Wright Queens, NY

I would highly recommend Alleviate Financial solutions to your debt relief. Today, I spoke with Jose S, he was very helpful, knowledgeable with the reason for my call. Thank you Jose and the Alleviate team for helping me with my debt.

2 years ago

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Ashanti Jackson The Bronx, NY

Jorge was very knowledgeable and thorough about all of the services that Alleviate Financial Solutions has to offer. He answered all of my questions and addressed my concerns. I feel confident about working with him in the future to work on paying off my debts for good!

2 years ago Edited January 24, 2023

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Kimberly Myricks Detroit, MI

I called and spoke to a representative named Ervin, he was very informative, helpful with my financial situation, he explained the program so that I understood how the program will work for me. Ervin really has IT, when it comes to customer service. Thank you again Ervin.

2 years ago

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Jasmine McGee

Julio was very pleasant and courteous. He handled my concerns and got me over to the correct department in a timely manner. I also think that he deserves a raise for his patience and great customer service! You all need more employees like him.

2 years ago

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Christine Vieja

Cristian S patiently helped me to figure out and resolved my payment modifications. He explained to me in detailed more than enough to know everything as to when to expect my payment dues. He also offered me if I have anymore questions to feel free to do just to make sure everything he explained is clear.

2 years ago

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Patricia Love Plant City, FL

Diego was very courteous and professional. He did an excellent job giving me an overview of my account. When I told him about my concern, Diego seem interested and offered to relay my concern to the negotiators. Thank you Diego for making our conversation successful.

2 years ago

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Blanca Pedraza Houston, TX

I am amazed at the guidance provided by the employees of this company. Marcos S was so patient, kind and respectful. He explained what the status was regarding my account. He was very knowledgeable regarding my account. Thank you for your immediate attention and assistance to my concerns. God bless.

2 years ago

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Jesus Borunda El Paso, TX

They work for you all the time. I've never had a bad experience with them, their customer support gets with you within a minute of calling them. They are able to assist you with all your questions and work with you every step of the way.

2 years ago

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Sam Baltimore, MD

My customer service rep - Joarsy D, was very accommodating and courteous when he assisted me with the review of my introduction packet. He thoroughly answered my questions patiently, and the entire interaction was pleasant and straight forward.

2 years ago

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Kathy Hyers NC

To me there is nothing to dislike! My experience has great! Alleviate has done everything they said they were going to do! They have made sure I have no questions and understand everything that is going on. My agent, Emmerson, is patient with my questions a does not try to hurry me off the phone. Like said a great experience!!

2 years ago

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Jerod Mosley Sioux Falls, SD

I like that the representative was here to help me when I was stressing out and couldn’t figure out my paperwork. He was very patient and friendly with me and help me figure out the process. I also like small talk when trying to figure out a solution to problems, I really let you get to know your representatives.

2 years ago

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Ivonne Lara Fayetteville, NC

First and foremost, I love that I can speak to a human not a machine. Julio C was a very personable, knowledgeable and considerate young man, who was a pleasure to deal with. I will be definitely staying with this company to reach my financial goal of getting out of debt.

2 years ago

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Jackie Sechrist Humble, TX

Representative Pavel was absolutely outstanding, he helped me with my question and gave me all the information I needed and more. I highly recommend him and it has been great to work with Alleviate Financial Solutions! Thanks for all you do!!

2 years ago

Reply from Alleviate Financial Solutions

Your positive feedback means a lot to us here at Alleviate! Thank you Jackie Sechrist!

Dec. 28th, 2022

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Peggy Harrell

I just finished talking the agent Amanda A. She was very polite and kind. Great personality and knowledgeable about everything she discussed with me in our conversation. I would recommend this company to others who needs help with debt.

2 years ago

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yesenia cazares Maricopa, AZ

I really liked the interest that they show in my financial situation, and it makes me feel very comfortable and really appreciate that I took the decision to improve my debts and get a relief from my hardship situation I’m very thankful with the customer service .

2 years ago Edited December 16, 2022

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luke Queens, NY

Shalom is his name . . .and Shalom is very helpful . .explaining details very patient understanding . . with my ahemmmmm computer knowledge he walked me right through . . wish him great success i believe hes found his calling . Thank you . . .Shalom

2 years ago

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Rachel Dallas, TX

Diana I was absolutely AMAZING today on our phone call together! When I called I originally called for my account manager but I couldn’t get through to her so I was transferred to Diana. She answered all of my questions thoroughly and even went over the details in my contract with Alleviate Solutions! She was a delight! Thank you again!

2 years ago

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Alva San Antonio, TX

Right now my rating is with my experience with Gary this morning and it was positive. He was a kind gentleman. I’m new to Alleviate so I don’t really have a rating right now. I would like to revisit later. So far it’s been positive.

2 years ago

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Joycee Deason Mount Holly, NC

They are a great company to get your debts straightened out with. They take all the stress off of you from the creditors and handle them for you. They work with you if you run into a difficult time even after you start the program. Wonderful people and a wonderful company!

2 years ago

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james harvey Dearborn Heights, MI

I spoke with ivy on today and she handled my account very well and, I'm happy to say I am very satisfied. She gave me also great customer service that I feel was above and beyond. Also I asked her to set me up for this survey so I can give my gratitude for her services thank you.

2 years ago

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Joseph Montalba Anaheim, CA

I was fortunate to have Diego R do the monthly review on my account. He spoke very clearly and explained fully the status of all my accounts. He answered all my questions to my satisfaction. I hope that he will do my future reviews.

2 years ago

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Dorothy GA

Alleviate Financial Solutions in my personal opinion is the best company that works on your behalf to help you regain credibility and pay your debts. After I became their client all the harassing calls and emails stopped within about 2 weeks. Don't wait get the company that cares and take you serious.

2 years ago

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Naomi Pina San Antonio, TX

They are very helpful in keeping me informed and answers to my questions even if it’s all in the documents of the program . I appreciate the time and effort I’ve been sick with COVID so my attention span and memory retention is sluggish. Thank you so much

2 years ago

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AN Louisville, KY

Alleviate operated in good faith to negotiate a reduction in each of the accounts I gave them to work with. They stuck to each and every thing they put in writing with me and I was never surprised with any broken promises or asks for more money. Two more months and I am done. They gave me my peace of mind back throughout the past three years.

2 years ago

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Diana Jordan TX

thank you yall are so amazing to help me out with my debit problems I'm so grateful to work with Alleviate financial solutions thank you for helping fix my debt problems I will recommend family and friends once again thank you very much

2 years ago

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Ambvital Fresno, CA

They've been nothing short of helpful and kind in dealing with my creditors for me. Having dealt with income loss due to Covid and relying on paycheck to paycheck, they've helped me face my debts head on and prevented me from filing bankruptcy so far. A huge thank you for their amazing team!

2 years ago

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Gabriel Torres Dorchester, MA

Carlos R was very helpful on the call as he was responsive to every answer I had asked. I strongly recommend working with him and wish him the best. The support that Alleviate gives you is very positive and I strongly recommend working with their team.

2 years ago

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Angelee Ford Highland, IN

Edgar J and Maynor Mike H was wonderful with helping me with my needs & concerns, getting my family financially on the right track. We are very impressed with company as well excellent customer service by these guys We highly recommend their services

2 years ago

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Yolanda Albuquerque, NM

I would like to think alleviate financial solutions for Helping me in my financial needs Jorge R has been Wonderful to work with answering all my questions and reassure me with any other questions that I may have thank you Jorge

2 years ago

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Rosalind Jones

Customer service is good. Two times they failed to pay an account which caused the agreement that was in place to become void! I wasn't not informed about it. It took me to contact the creditor directly to find it out. Another agreement had to be made with the creditor which cost me an additional $1900. Alleviate recognized it was a mistake on their end but I still had to pay the additional $1900. Another account was never settled on so I finally asked to have that account removed from the plan!!! I felt they wanted to just continue getting my monthly payment and charge me fees for work that they weren't doing. I finally decided to do an early payout on the remaining owed account!

2 years ago Edited September 14, 2023

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Susan Hamilton St. Cloud, FL

They have very professional employees working for this company. This is my first experience doing business with them but I am convinced their job is to help improve my life. They are easy to get in touch with, to explain where my account stands, and they give me piece of mind there is positive actions to ending my credit card debit.

2 years ago

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James Prestridge (Stimpicus) Greenfield, IN

Yesenia G. completed my welcome call, answered all my questions, and left me feeling confident and secure in my decision to sign up with Alleviate to get my financial life back on track (and debt-free.) Absolutely would, and will, recommend to a friend.

2 years ago

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Ann Scott Baltimore, MD

I has been Truly Blessed with the Kind, Professional, Supportive Assistance that I have received from the Alleviate Financial Solutions Staff. Stevn, the agent who assisted me today was EXCELLENT, and EXTREMELY KNOWLEDGABLE! I give him an "A+ ++++"!! Thank you for ALL YOUR HELP! Ann Scott

2 years ago

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Scott Otero Phoenix, AZ

My account manager Yesenia was awesome. She explained the full process step by step and answered each question with knowledge. I was very comfortable with her and felt at ease with my decision. She was a breath of fresh air in a confusing situation.

2 years ago Edited October 11, 2022

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Sonia Perez Edinburg, TX

I like spoke to Felix today. He answered all my questions and sent me an email with the information I required to solve my concern. Additionally, he set up a time to follow u please with me to ensure my issue was fully resolved and nothing was pending.

2 years ago Edited March 6, 2024

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Gilberto Hobbs, NM

You lead and all I’m to do is follow and learn , I follow and learn and I hope to help someone else with this knowledge one day soon , ELVIS A , I want to , thank you,,personally you are one of the best reps. from anywhere I’ve enjoyed working with,, Thank you OG Davila

2 years ago

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maya Desire Columbia, MD

Alleviate is qhatvI call my Miracle. Perfect Customer service and a thorough process in helping solve debt concerns. My Account Officer Jorge R. made understanding the process super easy. The fact that the are compassionate is a blessing.

2 years ago

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Dorothy Ellefson Willoughby

The cut my payments by over $200. per month and me debt by years!!

2 months ago

Reply from Alleviate Financial Solutions

Thank you for sharing your thoughts with us, Dorothy.

We are thrilled to have offered you a more affordable payment plan and a shorter timeframe for paying off your debt! It truly warms our hearts to know that we can assist you during this challenging time. We are always here to help, so please don't hesitate to reach out if you need anything. 🙏🏼

Feb. 19th, 2025

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Keith Poole

Great people answered all my questions and handling my debts-Keith Poole

2 months ago Edited February 12, 2025

Reply from Alleviate Financial Solutions

We're honored to be of assistance and really appreciate your support and feedback, Keith!

We're glad all your questions were answered, and we will always be here if more questions arise.

Feb. 12th, 2025

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LucE Sukowaty

Thank you to Jamie L and Leslie H for knowledgeable and courteous assistance

2 months ago

Reply from Alleviate Financial Solutions

Thank you for recognizing our team's dedication to providing excellent customer service and for sharing your positive experience with us, Luce!

Feb. 11th, 2025

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Barb John

If I had questions she stopped to answer them in a way I could understand

2 months ago

Reply from Alleviate Financial Solutions

Barb,

We're so happy our representative provided a positive and personal experience and truly appreciate you sharing this with us!

We will be here every step of the way, so please feel free to reach out with questions throughout your journey.

Feb. 7th, 2025

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Costas Athanasiou

Excellent communication learn everything that I have to know

2 months ago

Reply from Alleviate Financial Solutions

We're thrilled to have provided a positive experience and are always here should any questions or concerns arise, Costas!

Feb. 5th, 2025

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Ddressner

Very helpful and professional. They give ease of mind with helping to get debt free.

3 months ago

Reply from Alleviate Financial Solutions

Ddressner,

We're always happy to help and are thrilled to have given you some relief on your debt-free journey. We will be here to support you throughout your journey, so please feel free to reach out if you need anything.

Jan. 8th, 2025