Founded in 1998 and headquartered in Charlotte, North Carolina, Bank of America is a multinational banking and financial services company that offers credit cards.

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The Good

  • Competitive APRs
  • Rewards Programs
  • Free Credit Score Tracking
  • Fraud Safeguards

Competitive APRs

Bank of America offers a few different credit cards with introductory rates of zero percent for the first 12 to 18 months. After that, rates remain in a competitive range for the industry.

Rewards Programs

Bank of America offers a variety of rewards programs that cardholders can participate in and earn travel points, bonuses, and cash back. Earned rewards are easy to convert into cash or prizes.

Free Credit Score Tracking

Because Bank of America thinks that its important to provide its customers with tools to help them understand their credit, the company provides consumer cardholders with access to a free monthly FICO score from TransUnion. With this feature, cardholders can see key factors that are impacting their score, track recent scores month-to-month and compare them to national averages, and learn about credit and strategies for keeping their credit healthy.

Fraud Safeguards

Bank of America provides tips on how to prevent fraud and invests in fraud protection technology in order to shield its cardholders from fraud. Visit Site

The Bad

  • Annual Fee
  • Late Payment Penalty
  • Foreign Transaction Fee

Annual Fee

Bank of America charges annual fees up to $95 depending on the card. There are several other credit card companies that do not charge any annual fees at all.

Late Payment Penalty

For every late payment, Bank of America cardholders will incur that's average for the industry.

Foreign Transaction Fee

Bank of America can charge a foreign transaction fee of 3 percent, which is one of the highest in the industry. However, not all cards have this fee, so it will depend on the product you choose.

The Bottom Line

Bank of America offers competitive APRs, several rewards programs, free credit score tracking, and a number of fraud safeguards. However, the company has a few different fees in place, including an annual fee, a late payment fee, and a foreign transaction fee.

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User Reviews

Star Rating

3.9
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167 Reviews

Review Breakdown

5 star
47%
4 star
26%
3 star
8%
2 star
4%
1 star
14%

Sentiment Criteria

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Verified Customer

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Norm

July 8th, 2020 DETAILS arrow_drop_down
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Good customer service. I'd rather not have a $75 annual fee.

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jerry duane hughes

June 29th, 2020 Costa Mesa, CA DETAILS arrow_drop_down
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they are very fair and helped me in a time of need

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abe fried

May 21st, 2020 Bensalem, PA DETAILS arrow_drop_down
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Not as professional as other big banks, their financial services are decent at best. not much to speak of in service or product availability.

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B-dog

May 18th, 2020 San Antonio, TX DETAILS arrow_drop_down
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I have 2 cards with BofA and have been with them for a long time. They screwed me over years ago by arbitrarily cutting my credit lines when the housing crisis was taking place. That left a sour taste in my mouth and I closed my checking account with them but kept the cards for now.

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Breyanna

April 24th, 2020 Odenton, MD DETAILS arrow_drop_down
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I use Bank of America as one of my credit card companies. They have been awesome with increasing my limit without me asking. I also enjoy their cash back rewards.

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MattB

April 1st, 2020 Salt Lake City, UT DETAILS arrow_drop_down
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I have several different Bank of America credit cards and love that they are accepted everywhere, I'm able to earn rewards and when I've contacted customer service for questions/concerns they have been very responsive and helpful.

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Patricia Miller

March 17th, 2020 Preston, ID DETAILS arrow_drop_down
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I have had a credit card with Bank of America for 17 years. The service is great and the staff is always available to help you. I wanted to make a large purchase in November but I did not have enough available credit left on my card and the woman at Bank of America made it work! She was wonderful.

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William miller

March 16th, 2020 Preston, ID DETAILS arrow_drop_down
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We use Bank of America credit cards and the have great customer service. They have great rewards for using their credit cards!

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M E Miranda

March 16th, 2020 DETAILS arrow_drop_down

They notify you of out of area & unusual charges. They are friendly when you call.

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Eric Metzger

March 16th, 2020 DETAILS arrow_drop_down

Excellent service along with oriole you can talk too on the phone.

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Michael G

March 16th, 2020 DETAILS arrow_drop_down

mostly good, difficult to get a human being when I need one

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Yvonne Kapitza

March 16th, 2020 DETAILS arrow_drop_down

Horrible they closed my account because of an annual membership that I did not know of. I had great paying history and NO Balance.

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Jennifer Dieken

March 16th, 2020 DETAILS arrow_drop_down

I've never had an issue with it. Whenever I've needed help they are there to answer my questions.

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Liz J Cooper

March 16th, 2020 DETAILS arrow_drop_down

Horrible customer service is bad they dont care about their customers, it's all about BofA

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Jean Ayers

March 16th, 2020 DETAILS arrow_drop_down

Help after identity theft.They were able to get me credit for all the problems.

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George theodorakos

March 16th, 2020 DETAILS arrow_drop_down

Terrible. Typical of Bank of America. Hard to resolve issues

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JStel

March 11th, 2020 Grand Junction, CO DETAILS arrow_drop_down
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Never a problem with BOA credit card! If you are a single card user for most purchases...go no further. I've not once had an unresolved problem in many years of use! Customer service excellent and expedient, online access safe and convenient, and point building opportunities (with cash option) are excellent! Finally, security is of utmost importance to BOA...and they will go to bat for you when needed. Most times they catch problems before they ever occur!

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Dominique Caballero

March 10th, 2020 DETAILS arrow_drop_down

I have a good experience. There is one minor issue is that there customer service is not great. When I realize I made an early payment for my credit card, they did not like to waive the fee when I meant to make the payment on the next cycle.

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George

March 10th, 2020 DETAILS arrow_drop_down

The type of credit card I got from Bank of America was a secured credit card meaning that I had to put a deposit before being granted the card. This type of technique and program works well in order to build credit history since the credit world Dynamics have changed to ridiculous situations over the years. When nobody else trusted me just because I had no credit history; Bank of America trusted in me.

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Shelly Wright

March 10th, 2020 DETAILS arrow_drop_down

I got an interest free for 18 month's credit card. It seems to make it easier to pay it off faster. I have been banking with them for 10 years. They were the only credit card to give 18 months and no transfer fees.

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Keron Grey

March 10th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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I've had this for four years and all my charges come through fast and I can zelle whenever I want to.

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Nichola Churchwell

March 9th, 2020 Tallahassee, FL

Bank of America has been my first cc and I love it even though is my lowest limit credit card, the app and website is super easy to use and fast

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Myken

March 8th, 2020 Cheyenne, WY DETAILS arrow_drop_down
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Bank of America offers many different rewards cards and I have several! Awesome rewards which is a big deal for me!

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Rocio Diaz

March 5th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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Good perks especially if this is someone's first credit card. Annual fees can get high as well as the APR.

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Haley

March 5th, 2020 Tallahassee, FL

Their cash rewards credit card is an amazing value if you qualify. 10/10 would recommend.

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mccandless24

February 28th, 2020 Kaysville, UT DETAILS arrow_drop_down
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I really enjoyed the cash back option from Bank of America. They give you a lot of options of places you can use the card and it helps count toward the amount of money you get back. I didn't feel limited and in fact there were so many options of places I already made purchases at.

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Shirley Mitchell

February 27th, 2020 South Jordan, UT DETAILS arrow_drop_down
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They have a 0% for 12 months and have had to use it several times. They are very nice and polite.

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Linda Lender

February 27th, 2020 Orem, UT DETAILS arrow_drop_down
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Bank of America has the worst customer service I have ever experienced. They also have a high rates and I don't trust them at all.

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Scott C.

February 26th, 2020 Lehi, UT DETAILS arrow_drop_down
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Long time customer. Customer service is good - and fraud protection seems to be particularly strong. Only complaint is had an issue using points at a hotel once.

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Jefferson Germain

February 22nd, 2020 Tallahassee, FL DETAILS arrow_drop_down
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they have the best cash back rewards. this is the bank to get your first credit card. makes everyone happy! you can always trust bank of america.

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Syl

February 21st, 2020 North Port, FL DETAILS arrow_drop_down
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I’m a customer for Bank of America since 1994. This is by far the best bank I've ever deal with. Great customer support and the staff are very knowledgeable. Mobile apps are amazing and you can make deposits without going to the bank. I very happy with their customer service for all these years.

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Kilee Wagner

February 12th, 2020 Eagle Mountain, UT

Love the credit card benefits and are always able to reach customer service quickly and efficiently.

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Jami Lucas

February 9th, 2020 Eagle Mountain, UT DETAILS arrow_drop_down
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We got a great sign on bonus and have been pleased with the card since. We use it monthly and get rewarded.

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Eddie Rios

February 8th, 2020 Ogden, UT DETAILS arrow_drop_down
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Bank of America has one of my lowest interest rate credit cards. They offer simplified billing with online options to reduce paper billing. I get all the standard customer service but I also get sustained low rates. I can't be happier with any other card.

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Beverly Schacher

February 5th, 2020 Long Beach, MS DETAILS arrow_drop_down
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My husband has a Bank of America credit card that he uses for his small business. He has been very happy with the terms and the customer service. He uses the card for gas and equipment purchases and pays it off each month to avoid interest charges.

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Danielle Powell

January 29th, 2020 Long Beach, MS DETAILS arrow_drop_down
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Really like this credit card. Customer service representatives were always helpful and website is user friendly

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Sana Janiece

January 21st, 2020 Tallahassee, FL DETAILS arrow_drop_down
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I have never had a problem with Bank of America. They always work with me, whether I’ve lost my debit card, or someone committed fraud on my account. Phenomenal bank!

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Wendy Liu

January 15th, 2020 Bethesda, MD DETAILS arrow_drop_down
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My favorite credit card so far and has improved my credit score. I also appreciate the discounts and cash back offers. The app is very user friendly with many features including digital card.

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Tiffany I

January 13th, 2020 Elkridge, MD

I’ve been a loyal customer with BOA since college. They’ve notified me of miscellaneous charges, rushed debit cards, and helped with any customer service request I’ve needed. The online system is super easy to use. I’ve never needed to switch banks.

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Mickey Mangum

January 13th, 2020 Long Beach, MS DETAILS arrow_drop_down
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I had a Bank of America card for many years and it had a very high interest rate. The company itself was fine and I should have read the fine print. They were only charging me what the stated it would be. Keep looking and you can find much lower rates.

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Yanesezah Fenelon

January 10th, 2020 Delray Beach, FL DETAILS arrow_drop_down
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I love Bank or America, it is the only bank I trust with my funds. I had a terrible experience with an online company and Bank of America was able to fund me back over 200 hundred dollars I lost with no trouble.

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Frantzlida

January 9th, 2020 Tallahassee, FL DETAILS arrow_drop_down
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I love my Bank of America, their customer service is amazing and it’s easy to access your money online.

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Claudina Moreau

January 4th, 2020 Fort Lauderdale, FL DETAILS arrow_drop_down
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Bank of America can be a good experience depending on what product you use, however, their banks are not open late.

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Sarah Russie

January 3rd, 2020 Clearfield, UT DETAILS arrow_drop_down
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Very high rates for anything with this company. They are very reliable as a corporation, but you end up paying for it.

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Gail Palmer

January 3rd, 2020 Woodstock, GA

I am a new customer at the Bank of America. I am impressed with their website ease of use.

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karis buggs

January 3rd, 2020 DETAILS arrow_drop_down
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The customer service is great but there are way too many maintenance fees for the accounts.

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Zharia Allums

January 2nd, 2020 Haines City, FL DETAILS arrow_drop_down
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I have the app and I like it; it's very convenient, even for me, given that I am a fairly new credit card owner. It's easy to follow and secure; I use my Face ID to access my account. Also, because I am a college student, I have come to appreciate the benefits that college students receive.

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Destini Ferguson

December 30th, 2019 DETAILS arrow_drop_down
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Perfect bank for families. You can share accounts and monitor spending. The company also makes it easy to manage your cards with a user friendly app. I can also always find an ATM nearby.

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Amanda

December 29th, 2019 Montebello, CA DETAILS arrow_drop_down
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I have had great experiences with Bank of America because they offer a great student program with competitive interest rates and benefits for each purchase made.

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Carol Carter

December 15th, 2019 Evansville, IN DETAILS arrow_drop_down
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I’ve had difficult issues, but customer service has always been outstanding. I’ve had a couple possible fraud issues, but handled immediately. Was kept informed of updates and new cards issued. They have other benefits and special offers, I don’t always participate in.