Bank of America

6.7

Overall Score

59 User Reviews

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Founded in 1998 and headquartered in Charlotte, North Carolina, Bank of America is a multinational banking and financial services company that offers credit cards.

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#3 Capital One Logo Capital One ›

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#5 Bank of America Logo Bank of America

6.7

Overall
Score

59 User Reviews

The Good

  • Competitive APRs
  • Rewards Programs
  • Free Credit Score Tracking
  • Fraud Safeguards

Competitive APRs

Bank of America offers a few different credit cards with introductory rates of zero percent for the first 12 to 18 months. After that, rates range from 11.24 percent to 23.24 percent*, which is very competitive within the industry.

Rewards Programs

Bank of America offers a variety of rewards programs that cardholders can participate in and earn travel points, bonuses, and cash back. Earned rewards are easy to convert into cash or prizes.

Free Credit Score Tracking

Because Bank of America thinks that its important to provide its customers with tools to help them understand their credit, the company provides consumer cardholders with access to a free monthly FICO score from TransUnion. With this feature, cardholders can see key factors that are impacting their score, track recent scores month-to-month and compare them to national averages, and learn about credit and strategies for keeping their credit healthy.

Fraud Safeguards

Bank of America provides tips on how to prevent fraud and invests in fraud protection technology in order to shield its cardholders from fraud. Visit Site

The Bad

  • Annual Fee
  • Late Payment Penalty
  • Foreign Transaction Fee

Annual Fee

Bank of America charges annual fees up to $99 depending on the card. There are several other credit card companies that do not charge any annual fees at all.

Late Payment Penalty

For every late payment, Bank of America cardholders will incur a fee of up to $37.

Foreign Transaction Fee

Bank of America charges a foreign transaction fee of 3 percent, which is one of the highest in the industry.

The Bottom Line

Bank of America offers competitive APRs, several rewards programs, free credit score tracking, and a number of fraud safeguards. However, the company has a few different fees in place, including an annual fee, a late payment fee, and a foreign transaction fee.

User Reviews

3.3

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  • 10

    DAVID CLAPP

    December 11th, 2017 Palm Bay, FL DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    IT HAS GREAT BONUS AND IS ACCEPTED EVERYWHERE

    Helpful?
  • 8

    Anonymous

    December 11th, 2017 209.172.73.227 DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Trusted and no issues at all using at all places.

    Helpful?
  • 8

    Regina Moe

    December 11th, 2017 Hazlet, NJ DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    The cash back is pretty decent. Low interest rates

    Helpful?
  • 10

    Joy Shela

    December 11th, 2017 Rio Rancho, NM DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Interest rate, easy to work w/& reward miles

    Helpful?
  • Verified Customer

    8

    Dani Springer

    November 28th, 2017 Brooklyn, NY DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Good App and website. Good customer service but very hard to reach (especially if outside the U.S.)

    Helpful?
  • Verified Customer

    4

    lunker

    November 28th, 2017 Pottsboro, TX' DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Never got statements and they charged late fees, cancelled card

    Helpful?
  • Verified Customer

    10

    Joe Livingston

    November 28th, 2017 Winthrop Harbor, IL' DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    No hassle and easy to use - easy balance transfer and easy to notify of travels.

    Helpful?
  • Verified Customer

    10

    Jean C

    November 28th, 2017 Appleton, WI' DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Annual summary of categorized charges. e.g. Medical bills

    Helpful?
  • Verified Customer

    10

    AssarKarim

    November 28th, 2017 Stone Mountain, GA DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Never have any issues with this card. Exceptional customer service and online banking.

    Helpful?
  • Verified Customer

    10

    Karen Fortier

    November 28th, 2017 Monroe, WA DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Their customer service and support have always been fantastic.

    Helpful?
  • Verified Customer

    8

    Jim Holloway

    November 28th, 2017 Upland, CA DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    It does everything I need but I do not see them doing anything revolutionary, but they do a very good joib.

    Helpful?
  • Verified Customer

    10

    Steven Coleman

    November 28th, 2017 Tempe, AZ DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    THEY DO NOT CHARGE OVER DRAFE AND YOU GET REWARDS EVERY TIME YOU USE OR PAY YOUR PAYMENT

    Helpful?
  • Verified Customer

    8

    Knudsen

    November 28th, 2017 Fort Collins, CO DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Very prompt and more for their customers unlike US Bank.

    Helpful?
  • Verified Customer

    10

    carol

    November 20th, 2017 New Castle, DE DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    low interest rate / easy to use no /problem when traveling

    Helpful?
  • Verified Customer

    10

    Dave

    November 20th, 2017 Greenville, TX DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    Fair and great customer service. Friendly staff at the local branch.

    Helpful?
  • Verified Customer

    10

    kenn brinck

    November 13th, 2017 Mine Hill Township, NJ DETAILS

    Value for your money
    Quality of product or service
    Customer Service
    Company trustworthiness

    I've had good service; they are quick in fraud charges.

    Helpful?
  • Verified Customer

    1

    George

    September 25th, 2017 Ripley, TN

    This company has never try to work we me on trying to fix my credit problems. They only exploited me. I had been with them for over 2 decades and not once have they offer me the opportunity to have a successful card with them. With them I was never good enough. I applied with Capital One and no result. Turn me down flat.

    Helpful?
  • Verified Customer

    2

    Joseph Zaccheo

    September 25th, 2017 Cambridge, MA

    They charge OUTRAGEOUS Illegal Interest Rate!

    Helpful?
  • Verified Customer

    10

    Allan

    September 25th, 2017 Jacksonville, FL

    No interest for a year plus a cash bonus

    Helpful?
  • Verified Customer

    7

    Ms. K. May

    September 25th, 2017 Beverly Hills, CA

    I like them but they charge me an annual fee.

    Helpful?
  • Verified Customer

    10

    bobby

    September 25th, 2017 San Diego, CA

    Care about their customers try to help every way they can so you will stay a loyal customer

    Helpful?
  • Verified Customer

    7

    Jack

    September 25th, 2017 San Diego, CA

    3% rebates on gas, 2% at grocery stores, no annual fee. If you have a problem, they don't do a good job fixing it.

    Helpful?
  • Verified Customer

    9

    Xiqing Li

    September 18th, 2017 Bethel, MN

    Bank of America has the quality of produce/service.

    Helpful?
  • 2

    Igor Fedin

    September 18th, 2017 Giddings, TX

    They have discrepancies/uncertainties in their definitions of the debit card use that allow them to play dirty games. You need to monitor your account constantly because they can apply a $35 fee when you expect it the least. You can never relax.

    Helpful?
  • Verified Customer

    9

    c. Hayden

    September 14th, 2017 Deland, FL

    they have always been good to me and the rates have been very useful for me.

    Helpful?
  • Verified Customer

    7

    Lucky Arevalo

    September 14th, 2017 Washington, DC

    They are effecient in their services. They alert me when transactions appear suspicious. They also protect my card when informed of my traveling out of the area.

    Helpful?
  • Verified Customer

    10

    Karim Assar

    September 14th, 2017 Concord, CA

    No fees, no hassle and unlimited 1% cash back.

    Helpful?
  • Verified Customer

    10

    Cstol

    September 14th, 2017 Rancho Palos Verdes, CA

    They are quick to report fraudulent charges on my account and very pleasant to deal with!

    Helpful?
  • Verified Customer

    10

    Joe Ammons

    September 14th, 2017 Kent, WA

    Prompt, protect me from fraud and accept Samsung pay

    Helpful?
  • Verified Customer

    5

    Timothy Nikolaus

    September 12th, 2017 Tempe, AZ

    Customer service is a joke, the clerks have to refer to their superiors

    Helpful?
  • Verified Customer

    10

    Karen Stricklin

    September 12th, 2017 Roff, OK

    Always take care of my needs when I asked for help

    Helpful?
  • Verified Customer

    8

    Dwight Randall

    September 12th, 2017 Silver Springs, MD

    They check with me when unusual activities are detected.

    Helpful?
  • Verified Customer

    8

    Kristen L. Galardi

    September 12th, 2017 Wayne, NJ

    Their credit card gives us some decent cash back.

    Helpful?
  • Verified Customer

    10

    Smith

    September 12th, 2017 Suitland, MD

    Credit limit was good with ability to link to checking account. Rewards program is good and easy application process.

    Helpful?
  • 0

    Nicole

    August 22nd, 2017 WA

    Their customer service is atrocious they are rude and understaffed! They are inconsiderate they lie !

    Helpful?
  • 0

    Patricia Ezell

    August 21st, 2017 Tyler, TX

    Vacationing in Mexico and called BOA 2 separate times to ensure my BOA debit/cc would work for purchases and was assured it would. I arrived in Mexico only to find out that it did not and was flagged for security after I notified them prior to leaving! Multiple calls, emails without resolution until I returned home. Worst service ever - BOA left me without cash or any way to make purchases the entire week I was abroad. No explanation, no apologies.

    Helpful?
  • Verified Customer

    9

    Ximena Morales

    August 14th, 2017 Torrance, CA

    They were the only bank that did not close my account when I lost my house (back in 2009), they lower my credit limit and they gave me great 0% to pay off my creditors

    Helpful?
  • Verified Customer

    10

    Bob Trammell

    August 14th, 2017 Bakersfield, CA

    Great customer service and cash back program.

    Helpful?
  • Verified Customer

    8

    Robert Joros

    August 14th, 2017

    Just a few issues. Alwaysmling lines at the actual bank itself. And if I transfer $$ from savings to checking to much I get charged. Other than that I really have no issues. The online banking app is easy to use and a good tool for tending to $$.

    Helpful?
  • Verified Customer

    1

    Kevin McLaughlin

    August 14th, 2017 Edmond, OK

    Poor service, broken systems, inadequate rewards

    Helpful?