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Visa

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7.9

Overall Score

LAST UPDATED: September 28th, 2023

Visa is a global payments technology company that provides digital currency services in over 200 countries and territories. 

Visa credit cards are not issued by the company itself. Instead, Visa is a payment processing network, and cards are issued by partner financial institutions. Other examples of payment processing networks include Mastercard, American Express, and Discover.

Many credit card issuers that you may be familiar with, or perhaps even your personal banking institution, may offer Visa credit cards.

According to the company’s corporate website, there are more than 2.5 billion Visa credit cards in use worldwide.

Continue reading for a full review of this company and Visa reviews from real customers.

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The Good

  • Visa Offers and Perks
  • Visa Card Protections
  • Worldwide Card Acceptance
  • Travel Support
  • Helpful Business Tools
  • 24/7 Customer Service
  • Mobile Payments
  • Positive Customer Reviews

Visa Offers and Perks

While specific rewards will vary by card issuer, Visa offers a wide variety of offers and deals that can help you save money and earn rewards on shopping, sports, entertainment, and more.

In many cases, Visa has specific retailer partnerships that offer cardholders special deals and savings. Some of these retailers include GlassesUSA.com, BarkBox, Reebok, H&M, Hertz, as well as over 900 luxury hotels.

Visa Card Protections

Visa offers specific benefits and protections, but these will vary by card issuer and so it is important to check with your card issuer to learn more about the Visa card benefits and features that are available to you.

Protections offered by Visa include the following:

  • Zero liability — If your card is lost, stolen, or fraudulently used, you won’t be held responsible for unauthorized transactions.
  • Cardholder inquiry services — Available on all Visa cards, this service provides card users with 24/7 customer phone support.
  • Emergency card replacement — If you need a replacement card, Visa will work with your card issuer to get you a new card within 24 to 72 hours.
  • Roadside dispatch — A pay-per-use roadside assistance program, available 24/7.
  • Lost or stolen card reporting — If your card is lost or stolen you can call Visa Global Customer Care Services to quickly resolve the issue.
  • Emergency cash disbursement — In case of emergency, Visa can arrange a wire cash transfer within 2 hours of approval from your card issuer.

Worldwide Card Acceptance

One of the benefits of using a Visa card is that it is accepted nearly everywhere. This is a point highlighted in many 5-star Visa customer reviews.

Travel Support

While traveling you can be confident that your Visa card will be accepted at most locations, but the company also offers a variety of travel support tools and resources:

  • Lost or stolen card assistance — If your card is lost or stolen, Visa will work with you to quickly replace it.
  • Currency exchange calculator — Quickly estimate your exchange rate in another currency with the currency exchange calculator.
  • Global ATM locator — Find a global ATM, wherever you are.
  • Visa prepaid cards — Use a prepaid Visa card instead of cash.
  • Travel and emergency assistance services — Available to all Visa Signature and Visa TravelMoney cardholders; find referrals for medical, legal, and/or transportation services.

In addition to these services, Visa outlines helpful tips that can protect you while traveling, allowing you to enjoy a stress-free trip.

Helpful Business Tools

Visa offers a variety of tools for small businesses, providing the groundwork for easy money movement for merchants through the Visa network.

24/7 Customer Service

Customers can reach a customer service representative by phone 24/7 if any questions arise or if they need assistance with a credit card issue. A live chat option is available as well on the corporate website.

Customers can also contact Visa by email and receive a response within 24 to 48 hours. The company also has an FAQ section that answers many questions customers frequently ask.

Mobile Payments

Customers are able to make payments and purchases directly from a payment-enabled smartphone, tablet, or wearable device. With retail merchants that offer the Contactless symbol at the cash register, users can simply swipe their phone to complete the transaction instead of having to pull out their credit card.

Online purchases are also protected through Visa Checkout. Most transactions are securely protected against the possibility of hackers accessing sensitive financial information. In the unlikely event it does happen, zero liability protection helps provide coverage for any fraudulent unauthorized purchases.

Positive Customer Reviews

The majority of Visa reviews are 5-star, with customer frequently highlighting the following:

  • Travel protection services
  • Generous rewards, particularly for travel, including air miles and hotels
  • Reliable fraud-alert system and quick response time to fraudulent claims
  • Conveniently wide card acceptance and purchase protection

While complaints are limited, some customers do mention high interest rates.

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The Bad

  • Rates, Fees, and Other Features May Vary

Rates, Fees, and Other Features May Vary

Because Visa is a payment processing network and not a card issuer, rates, terms, fees, and other card features may vary by financial institutions offering Visa cards. Therefore, it is important to touch base with your card issuer on rate and term specifics because Visa can’t guarantee any of these factors.

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The Bottom Line

Visa is a well-known global payments technology provider that offers a wide range of credit card offers to consumers of all credit types. The company is highly reputable in the industry with billions of transactions taking place annually around the world. 

Specific rates, terms, fees, and rewards will vary by credit card issuer, but Visa does offer specific services, such as its travel support and card protection services, that are consistent across all Visa cards. For specific information on factors such as rewards, you should contact your card issuer.

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Star Rating

4.7

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1,032 Reviews

Review Breakdown

5 grade

74%

4 grade

21%

3 grade

4%

2 grade

1%

1 grade

0%

Sentiment Criteria

Value

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Quality

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Service

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Russ Hamstring Lake Havasu City, AZ

I have a few Visa Credit Cards and have never had an issue with them. You can be safe in knowing that their rates are the same or better than other banks. I never worry when using these cards. I had to call customer service recently and they answered the call very fast and fixed my issue.

3 weeks ago

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J Adams Charlotte, NC

I have had Visa cards for most of my life. They offer many options to suit a person’s individual needs and their customer service is prompt and professional. Their online services make using and managing the accounts very easy.

1 week ago

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Joseph Faenza Washington, DC

I have had a visa credit card for a years now and I really trust their service if there are any issues. I was recently away on vacation and I was far from home making purchases when I received a text from visa asking me if I had approved these purchases because it was from somewhere that I am not normally at. I really appreciate knowing they are looking out for me!

1 month ago Edited August 7, 2023

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Terri Miguel Punta Gorda, FL

The only thing I don't like is the interest rates are too high. I do like that I am informed if there is an unusual charge being made on my card and are quick to issue a new card if charges are being made that are not mine.

1 week ago

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Clemmie & Mandy Johnson San Jose, CA

Overall my Visa bank card works well. I think having it directly connected to my bank account is a plus. When I had to dispute a fraudulent charge the issue was resolved pretty quickly. It was great!

2 weeks ago

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Elinés Avilés

With this card you can count with security and discretion. It can provide a mean to pay without worrying to over spend sense is with your own money.

4 days ago

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George Hopson IV Nashville, TN

There's many credit cards out there but Visa is for me. Visa is the one card that you can trust that will be allowed anywhere. The security with me is awesome. " I love my Visa ."

3 weeks ago Edited September 7, 2023

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Brenda Corbitt

I usually use my Discover card, But i recently opened an account with my bank and they offered Many Discounts /Rewards for using my card and that opened up a Whole Different Way for My Spending. I get So Many Rewards and This Pleases Me Well.

1 month ago

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Bunny Garlington Weatherford, TX

Visa is one of the most respected Credit Card in the industry. They are literally accepted everywhere! I have a visa credit card and I value it highly! If I have a problem I can call the Customer Service and they will make it right!

1 month ago

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Christopher Eberlein Wellesley, MA

Visa is a reliable company. I use them for banking purposes. Never had a problem. Good company to invest in.

3 days ago

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Omayra Rivera

I like to travel and the credit card i always take with me is Visa. Never had a problem with it. It's accepted everywhere and that's gives me peace of mind.

2 weeks ago

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Crystal B.

Up until recently, I hadn't used my Visa credit card very often. I got a notification that they increased my credit limit, which has been very useful. I'm paying it down, but it was really handy to have in a pinch.

1 month ago

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DLR Rocklin, CA

We are long time customers. Visa monitors our credit and has either caught fraud or covered the cost if ot slipped through. We get cash back and are happy with their services.

1 month ago

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Reverend Kirsten Hancock San Antonio, TX

Customer service is great. Interest rates ars terribl… Especially in this economy. Makes paying off card balance difficult & decreases credit rating. Would like rewards. Would be nice if they helped finance emergency purchases.

1 month ago

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TC B Florissant, CO

It's VISA- it's accepted everywhere which makes it super convenient! A bit too easy to swipe the card lol, but do appreciate how no matter where you go in the world you have the guarantee of being able to access money.

1 month ago Edited August 11, 2023

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Linda Derricks

I have never had a problem using this card. It is connected to my bank and they always block suspicious purchases and check with me if I made that purchase. I love that security method . It gives me peace of mind.

1 month ago

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Valerie Collom Kansas City, MO

VISA is widely accepted across the world which makes carrying a VISA card a no brainer! I like the security of knowing that my card will be accepted no matter where I am. I am also impressed with the low interest rates available.

2 months ago

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Shirley Swindle Lewisville, TX

Visa is a great company to have a credit card. They are accepted almost everywhere.

1 day ago

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Roberto D Colon

Visa is a popular payment technology company that offers credit, debit and prepaid cards to consumers and businesses. Many people appreciate Visa for several reasons: 1. Convenience: Visa cards are widely accepted at most merchants, which makes it easy and convenient to make purchases wherever you are. 2. Security: Visa offers advanced security features, such as encryption technology, fraud monitoring, and zero liability protection, which help safeguard your purchases and personal information. 3. Rewards: Many Visa cards offer rewards and cashback programs, which can be a great way to earn back money and other incentives for every purchase. 4. Flexible payment options: Visa offers multiple payment options, including traditional credit and debit cards, mobile payments, and contactless payments, giving consumers more flexibility with how they pay for their purchases. 5. International accessibility: Visa is accepted in more than 200 countries and territories, making it a convenient payment option for travelers and people who frequently shop online. Overall, people like Visa for its convenience, security, and flexibility, making it a preferred payment method for many consumers and businesses.

4 months ago

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Lsdisme43 Lori Portland, OR

I am very happy with my Visa cards and I think customer service is terrific. I have never had a bad conversation with them,

3 weeks ago

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India Williams

What I like about visa payments come immediately out I’m not confused. What happens on the weekends versus what happens during holidays.

3 weeks ago

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Keri Santa Cruz, CA

I have several Visa cards. They are accepted everywhere and if there is a problem with a charge you don’t recognize their customer service is top-notch!

1 month ago

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Allen Carlson Lehi, UT

I have a VISA credit card. The cash back rewards are awesome. I have never had any issues with my card, and they are great at renewing my card when it comes up for renewal.

1 month ago

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Surf Farmer Washington, DC

I’ve always had a good experience with Visa. They are such a large company that it’s nice to see they can still treat their credit card users with the same respect they get around the world.

2 months ago

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Sharon Memphis, TN

Have used a Visa Credit Card for several years. Good rates and ready use with auto payment set up, great mobile app, good interest rate, email updates and reminders, great customer service when needed.

2 months ago

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Sherran Nutson Atlanta, GA

I am/has been a Visa customer more than 30 plus years. As the commercial states, "Visa is everywhere you want to be". I love that where ever I go in the world, Visa is accepted.

2 months ago

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Shanna Bird Portland, OR

You can't go wrong with having a visa card if any kind in your wallet. Almost every card that I have had has been a visa. One of the most widely accepted cards which gives piece of mind

2 months ago Edited July 12, 2023

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James Allen Woodward Chicago, IL

All I can say is every single Visa card I have ever owned worked out great for me I never had any problems talking to the customer service I would highly recommend it I give it a five-star rating and like I said they're just excellent with customer service and any kind of issues you're having they will help you fix them right away

3 months ago

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Anita Lauhoff Tampa, FL

I like this Visa card- the customer service specialists are resourceful and helpful. They answer and find out what I need. Also, I had a charge and wanted to return the product, and they refunded my money for me. Basically, they handled it for me. Thank you! I have VIsa for both of my Banks.

3 months ago

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Don Duquette Waterbury, CT

I love the rewards that I get and I can get any thing I need quickly

2 days ago

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Tonya Copeland

Visa is great! You can use it everywhere. I have no problems them.

5 days ago

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Susanne

Love visa credit card. Easy to use and cash back rewards on certain items.

5 days ago

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Reb R

Never had any problems with my Visa cards. They accept them everywhere so it’s super convenient.

1 week ago

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Suzy Williston, ND

Customer Service is really great. Anytime I have had an issue they were quick to solve it.

1 week ago

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Stephanie Faenza Phoenix, AZ

This credit card is used everywhere for me. Costco accepts my visa and I get rewards cash back for using it.

1 month ago

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David Los Angeles, CA

I have been a Visa customer forever. Their card is convenient and accepted everywhere around the world.

2 weeks ago

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Melinda D Oliff Milford, VA

Visa knows how people need money to pay for things. I have always relied on their service in credit and banking.

3 weeks ago

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Rebecca Tucker Fresno, CA

I love that my ATM card is also a Visa card. It makes using it very easy and hassle free. They are also very good with fraud detection.

2 months ago

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Deborah Batesville, IN

I've had a Visa card with PNc Bank and have been very pleased with it and recommend getting a Visa card. Great service and so pleasedto have ut.

1 month ago

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David Young Virginia Beach, VA

Visa is a dependable company that I'm able to use anywhere in the world I will definitely recommend to my friends and family.

1 month ago

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Richard Birnbach Monterrey, NLE

Accepted everywhere and provides all the benefits you would expect from a major credit card. Most issuing banks offer various reward programs.

1 month ago

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Judy T Lawrenceville, GA

I love Visa; it's accepted pretty much everywhere. I have quite a few of visa cards that I use on a dialy basis. Definately a great to have.

1 month ago

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warren sweeney Port Orange, FL

Visa is accepted everywhere. Their customer service is top notch and the cash-back rewards are wonderful. I recommend having a Visa credit card for everyone.

2 months ago

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David Carraway Santiago de Cali, VAC

I do a lot of international travel and all I have to do is turn on the international setting from my card holders app. It is acceptable every where I traveled!

2 months ago

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Iesus ego confido in vobis New Port Richey, FL

Visa credit cards have been very dependable when a purchase needs to be made. Visa has the reputation of backing us up when there is a problem with the transaction.

2 months ago

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Shannon Cummings Miami, FL

Visa takes the consumer experience to a 5++level. I have never had any issue Visa for over a decade. I see the logo and I know to use the product or not. Trust worthy & great customer service!

3 months ago

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Rolando Rodriguez Rosado

Excellent and easy to use. It’s accepted every where!

4 days ago

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Rose Javier Newark, NJ

I have been using Visa for a while specifically Marriott Bonvoy by Chase Visa. I use it as my major credit card as I get points every time I use it. The points I earn helps me get free nights from any Marriott chain of hotels.

4 months ago

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Alton McCoy Leonardtown, MD

I love my Visa card because of the convenience at so many places that I do money transactions. I value the safe usage this year compared to recent years because my Visa Card previously was hacked several times over the past 5 years. I have to be aware of my many transactions!

4 months ago

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Jay Asheville, NC

What i like about them is they're diverse and look at everything and everyone and don't discriminate against good or bad credit you really have a AMAZING chance on building your credit score and profile with this company!!! I love how they offer everything from secured cards to unsecured credit cards and everything in between like business credit, student rewards, EVEN travel rewards & flyer miles. If you're considering a new card then look no further VISA CREDIT IS THE BEST WAY TO GO 🖤⬆️🆙📈

4 months ago