Name: Bank of America
Rating: 3.6

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Kathy Gonzalez Chandler, AZ

This bank is excellent for our needs. The card is my backup for everything. Great customer service and low to zero fees.

1 year ago

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LaVoya Searcy Siloam Springs, AR

I banked with B of A for several years, and they're unwillingness to work with me and resolve an issue thru me off. It was cut and dry for them and I ended up taking my business elsewhere.

1 year ago

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Ronald Schaffer Schnecksville, PA

Got this credit card when I worked for the Parkland School District.It's a reasonable credit card company. The customer service has been fair and friendly up until now.

2 years ago

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Ashley Jackson Memphis, TN

I like having a Bank of America credit card because it gives you many cash back options. Your credit limit increases over time allowing you to make more purchases.

2 years ago

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Kyshah Bagley Columbus, OH

When I got Bank of America I didn’t know what I know now but when I got it, they never told me I had to pay $300 up front before I could use it and then charged me and it went straight to my credit and messed it up and still had to pay for a card I didn’t use.

2 years ago

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Kara Wain Bonifay, FL

The Bank of America app makes it easy to check on my balance, write checks, see past statements, and make appointments with an employee.

2 years ago

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lawnguy69 Howell, MI

Have a reward card tied to my business account, which bumps the cash back. It's a nice perk on money you have to spend anyways.

2 years ago

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David Morris North Richland Hills, TX

They've got my back! Caught suspicious activity and restricted my card a few times. Kind of a pain because I shopped outside the box.

2 years ago

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Madile Miami, FL

I absolutely love the phone customer service. I have been a loyal customer for more than 20 years and NEVER had an issue with my Bank.

2 years ago

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Matt Clark Nampa, ID

I use Bank of America through a business and I’ve never had any problems. They have everything pretty streamlined which saves me time.

2 years ago Edited November 18, 2021

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Hannah Barth Tallahassee, FL

It was easy to find and pay my statements on time with my Bank of America credit card. It helped boost my credit greatly.

2 years ago

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Rocio Diaz Tallahassee, FL

Amazing credit card experience. Really low rates and not too many fees. Customer service is very attentive. Rewards and benefits are never-ending.

2 years ago

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Zharia A Tallahassee, FL

Given that I am a college student, Bank of America suits me the most because of the maintenance fee waiver for students under 24!

2 years ago

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Alexis Mcintosh Tallahassee, FL

Great service helpful staff, would definitely recommend. Banking is made so simple with them, they really changed my mind on the investment process

2 years ago Edited November 4, 2021

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Heather Milke Olney, MD

We love Bank of America for their excellent customer service and great online interface. It is easy to transfer money among accounts.

2 years ago

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Chris Milke Olney, MD

I only use my debit card occasionally as a credit card since I mainly use it for ATM transactions only. That said, BofA customer service has been great and I enjoy using the bank. ATM fees could be less for out of network.

3 years ago

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Kyle Johnson Portland, OR

I have used Bank of America for my Alaska Airlines credit card. Their app has been very easy to use and I've enjoyed my experience.

3 years ago

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Mallory Evans Provo, UT

The staff was very helpful getting my credit card set up with the app. Bank of America is easy to work with and I would recommend it to anyone.

3 years ago

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William miller Preston, ID

We use Bank of America credit cards and the have great customer service. They have great rewards for using their credit cards!

4 years ago

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Scott C. Lehi, UT

Long time customer. Customer service is good - and fraud protection seems to be particularly strong. Only complaint is had an issue using points at a hotel once.

4 years ago

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Jefferson Germain Tallahassee, FL

they have the best cash back rewards. this is the bank to get your first credit card. makes everyone happy! you can always trust bank of america.

4 years ago

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Tom Gourley Pleasant Grove, UT

A large bank with nothing exceptional to mention. Customer service is average and services offered are typical. I did have a good interaction with one of their representatives in California which was encouraging.

4 years ago

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Jon Posey Riverton, UT

I have one BofA card and it has been decent. Their app is a little cumbersome but the card itself is fine. Their promos are what keep me around for sure.

4 years ago

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Jeremy Mesa, AZ

Love the card and all it’s functions. The chip was fantastic especially when I was in Europe for a couple of years it always functioned flawlessly.

4 years ago

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Gianna Valente Gilbert, AZ

The Bank of America app is great. It is easy to use and for someone who has a parent attached to their account, it is very easy to transfer money.

5 years ago

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Suzy Williston, ND

Very good customer service, and when I had problems they were solved quickly.

7 months ago

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Kevin Beard Hyattsville, MD

Put your money where you feel welcome and wanted, I have been with Bank of America for 5 years and have 3 accounts with them and still was denied for a $1,000 loan

7 months ago Edited September 11, 2023

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Kibsaim Rebollar Austin, TX

I used an account that was online only and never was able to use it as effective as i would like. Not very helpful.

2 years ago

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Wendy Park City, UT

The Bank of America phone app is a must! It is easy to use and helps me keep track of my money.

3 years ago

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Melanie Anne

Problem with on-line purchases where they have to verify first it was you making the purchase through text messages which takes some time. Very inconvenient. My other credit cards are not like that.

3 years ago

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M E Miranda

They notify you of out of area & unusual charges. They are friendly when you call.

4 years ago

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Jennifer Dieken

I've never had an issue with it. Whenever I've needed help they are there to answer my questions.

4 years ago

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Spencer Morris (Logan) Riverton, UT

Love BoA credit cards for 1 reason- get a 12-18 month interest free loan and get it paid off---

4 years ago

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Stuart Schnitzer

They are on top of any charges made. They question any different or odd charges to prevent fraud

5 years ago

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Joe Livingston Winthrop Harbor, IL'

No hassle and easy to use - easy balance transfer and easy to notify of travels.

6 years ago

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Karim Assar Stone Mountain, GA

Never have any issues with this card. Exceptional customer service and online banking.

6 years ago

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Jim Holloway Upland, CA

It does everything I need but I do not see them doing anything revolutionary, but they do a very good joib.

6 years ago

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bobby San Diego, CA

Care about their customers try to help every way they can so you will stay a loyal customer

6 years ago

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Cstol Rancho Palos Verdes, CA

They are quick to report fraudulent charges on my account and very pleasant to deal with!

6 years ago

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Alfred Upchurch

Bank of America made a $300 mistake in their favor on an ATM deposit and now they're saying they have to investigate it and it will be at least 10 days before I get there I need deposited in my account.

6 years ago

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Rebeka Melber Washington, DC

Great services! Been a lifelong BoA customer. They maximize your money the more you put in BoA too!

11 months ago

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Heather H Sanford, FL

Bank of America has reliable products but tends to increase fees and have some hidden fees or fees you may not expect. Their customer service can be improved as well.

1 year ago

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Elena Saint Augustine, FL

Love my Bank of America card, especially for the cash back at gas stations. Really adds up these days.

1 year ago

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scotty Inver Grove Heights, MN

I opened an account with Bank of America online did all my shopping online did all my banking online but when it comes to canceling or closing your account oh you have to go into the store so they can try and upcharge you on something else or get you to open a new account

1 year ago

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Dawn Gaski New York, NY

I like that they are all over and have a security guard outside. I dislike that they charge 6 dollars to cash their own check's. I can see charging for check's that aren't theirs but the ones that are should not.

1 year ago

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D. Jones Arlington, TX

I've always had a good experience when dealing with BOA. The rewards program is fair, and easy to redeem.

1 year ago

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Jennifer Amarillo, TX

Was good while it lasted. They closed in my area. There was no point to keep it. No negativity. Workers were always super nice.

1 year ago

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edward Winik High Springs, FL

Bank of America offers great accounts depending on your situation. Low interest and very good service

1 year ago

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Yuli Gallardo Delray Beach, FL

Bank of America credit card are very convenient and if you have a good credit score the interest rate is very good too.

2 years ago

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Gaju Shrestha Provo, UT

Has been customer since 2015. I lived getting $200 when I signed up for the card. The cash back offer is amazing.

2 years ago