Name: American Express (Amex)
Rating: 4.5

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Zach Irvine, CA

If I sign up for a special offer, then I expect to receive the benefits of that offer according to the fine print. I signed up for the Delta skymiles CC and spent 3k within 3 months (as the offer required). Instead of giving me the 50k Delta skymiles after the 3 month period, I fought with customer service for 8 months until I was finally given the miles as promised. Every time I called, the customer service rep had a different story than the previous rep. No one knew where the miles were and no one knew when I would receive them. I was told 3 weeks, then another rep told me 3 more months, then another rep told me tomorrow, then when I followed up the next day the rep said it would be another 4 weeks. The biggest frustration was that no one knew what they were talking about or who to ask for more info. I imagine customer retention is a nightmare because everyone I spoke to who signed up during this promotional period had the same issues. I plan on getting rid of this card at the end of the year. I would most likely stay if I had received a follow-up call just ONCE from the 7 customer service reps that promised to call me back with an update. I guess some apology skymiles would help with my retention, too. But I’d probably have to wait another 8 months to get those miles anyway. PEACE Amex.

5 years ago

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Sherri Rose Orem, UT

I LOVE MY AMEX CARD! I have been a member of American Express for over 20 years. I have used their "lost or stolen" guarantee and they stood up to their promise. The customer service is first rate. No complaints here!

5 years ago

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Troy Millett Lindon, UT

I have had an American Express Skymiles card (with Delta) for probably around 13 years or more. I appreciate earning miles for travel and the companion fare ticket I get each year. The annual fee ($100 or $120) seems a bit steep though. I also like the free checked bags with my card.

5 years ago

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Sarah Fairfax, VA

They have some great credit cards that I have used through the years. Their cashback program is easy to use, they have some great deals throughout the year when you use your card and overall I am pleased with their service.

5 years ago

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James Crawley New York, NY

I have the Delta Gold Skymiles card and the Blue Cash back card. American Express is fine...but not stellar. I think the company used to be higher end and more cutting edge but I don't think they are the leader in higher end credit cards anymore. I think JP Morgan is better.

5 years ago

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Joanna Hester Gilbert, AZ

We originally only had an Amex card because it was in partnership with Costco. However, once that partnership end, we obtained another Amex card because we loved the benefits so much!

5 years ago

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L. Fowler Pleasant Grove, UT

I got a Amex card when I was wanting to get frequent flyer miles. It delivered on the miles but there was an annual fee involved of $99. I really don't want to pay anymore for a credit card if I don't have to. Cancelling the service went well though. Their customer service was great to work with.

5 years ago

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Robyn Rhoton Alpine, UT

I use my American Express credit card because I like the flexibility of how I can use the points. I can use points for flights, hotels and even charity. American Express is not accepted everywhere but I find I can use the card at most places. They have also been great to follow up on questionable charges which gives me peace of mind.

5 years ago

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Maryayb Draper, UT

I’m all about the benefits! I have multiple cards and love them all! I love the delta miles and the flexibility of membership rewards points that I use for travel as well or for gift cards etc!

6 years ago

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Hope Miami, FL

Easy to use and reduce the cost of the purchasing products

2 months ago

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Tena Romano

Amex is the best credit card company best perks and best customer services.

3 months ago

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Kimberly Marasco Ft. Pierce, FL

We have Amex as a credit card and love the rewards they provide

3 months ago

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Verified Customer

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STEVEN A TILLETT Pearland, TX

They're the best customer focused organization in the world.

3 years ago

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Pamela Watts

I love the Delta American Express Card (Gold), However the Platinum cards annual fee is too expensive and the benefits aren’t worth it at all.

4 months ago

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Rebecca Tucker Fresno, CA

Amex is the only credit care that I use. I love that I get points each month and can use those for gift cards.

9 months ago

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Smiles Ofpatrick

Seems like the most professional out of all the credit agencies and companies I use. Good customer service.

6 months ago Edited October 19, 2023

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Nmb customer Red Springs, NC

Love American Express for the lounge at the airport when traveling and the coupons and discounts you get back!

6 months ago

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Robert Horn II Pahrump, NV

Excellent credit card to not leave home with. I received 70,000 mileage points for opening my Delta AMX account.

8 months ago Edited August 1, 2023

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Phyllis Kent Glendale, AZ

I love my American Express card. I can pay my utilities and groceries and get miles for Delta Airlines. Thank you American Express!!

1 year ago

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Gina Donofrio Lafayette, TN

I've had this card for decades. The quality of customer care is outstanding and never changed. With no interest and widely accepted really helps me.

1 year ago

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AlisaD Salt Lake City, UT

Love using this card to get cash back on purchases. We have recently enjoyed using it to dine out and getting a credit on our meal.

2 years ago

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Abram Nicholson

I have been with Amex for several years and i am very pleased with American Express and the customer service are professional.

3 years ago

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Fair and unfair loyalty program

Amex out sources a lot of its customer service. Hard to understand the personnel speaking to you with broken english. They rewards program use to be better. They don't offer reduced interest rates during difficult times like today.

4 years ago

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cecropia

American Express is an overpriced card. They have the highest annual fees of any card company and the card is just not worth it. Great customer service reps but the corporate mentality is definitely anti-consumer. Avoid this company and any of its products.

4 years ago

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Tiffany I Gaithersburg, MD

My favorite card to use. I build up rewards with every purchase. I use this card more than my debit card. Only wish AMEX was accepted everywhere.

4 years ago

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Beverly Schacher Long Beach, MS

Great fraud detection! They notified me of irregular activity, cancelled my card and got a replacement sent out quickly.

4 years ago

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Kimsreview Olney, MD

Love my Amex card. I get delta points for it and use it to buy anything from groceries to clothes. I pay it monthly and use the points for vacations.

4 years ago

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Keith

The value and support of the American Express card is well known and is powerful. Rates are fair and usually it's a charge card and a credit card.

4 years ago

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Brittany Wilkinson Herriman, UT

I loved my American Express. American Express has great customer service and takes great care of my if I even need to contact them.

4 years ago

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Gail Independence, KY

I love my American Express Card. NO problems ever. I can't think of one thing I could complain about. Keep up the good work American Express!

4 years ago

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Matthew Driggs Salt Lake City, UT

They have a great rewards program. The only bummer is that not everyone takes their card. When they do, the rewards are great.

5 years ago

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intelly-gent.com

excellent customer care,upgrades at earliest to suit the needs of the customers, card imits are great when compared to so many other cards

5 years ago

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Kip Fowler Pleasant Grove, UT

I use this card for company expenses and they are great to work with. I have never had a problem with them and their customer service is reliable and efficient.

5 years ago

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Rachelle Rude Mankato, MN

If you have a dispute OR fraud ... go with AMEX! They are a company that truly takes care of you alway. Have trustwd them for years. Love my AMEX!

5 years ago

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Mary Ann Johnson Thomasville, GA

i was not please when i tried to pay a bill and the company that i was paying said they did not honor american express cards, so i had to go and purchase a money order to pay my bill

6 years ago

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Penny Haines Las Vegas, NV

They watched carefully for fraud charges & resolved them quickly. Was able to earn rewards & collect them easily when they were associated with Costco.

6 years ago

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Royal A. Brown III Winter Haven, FL

Great Service - Agents always professional, courteous & knowledgeable. Easy to manage using online website. Awards Program. Ease of Dispute Process.

6 years ago

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jeff Holden, MA

I have had my American Express Platinum credit card for 4 months. I use it for my business. I have paid them $42,264. While they advertise this card as no pre set spending limit, there is. They also want to call your bank and verify funds for a payment before you can use the card again. Their customer service is HORRIBLE! They transfer you around to India, Arizona back and forth. No one wants to help you all they do is read from a computer screen!

6 years ago

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RB

Received 0 cash from an atm, but atm reported cash was dispensed. This was my paycheck money, i was using for evacuation from fl when irma was on way. Amex refused to review the transaction before the 18th of sept. They refused to even credit me the money as badly as i needed it. I been with them for years and the absolutely refused to assist me. I immediately stopped my direct deposit and went with pnc bank.

6 years ago

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Dave Carpenter Germantown, MD

Good rewards card. Since we pay off each month, we pay no interest and make several hundred dollars each year in rewards that we use to pay off travel.

6 years ago

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robert Brancato Rapid City, SD

Contact made to the company for both payment and interest rate increase. They were quick and resolved the issue immediately.

6 years ago

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Shawn Marie Woodbridge Matthews, NC

Any time I've had a problem, AMEX Starwood Preferred has expeditiously solved my issues. Stellar customer service support.

6 years ago

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Rodger Reed Long Beach, CA

American Express goes above and beyond for their customers and are, in my opinion, the standard by which all credit card companies should be judged.

6 years ago

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Ryan Detroit, MI

Great customer service experience. They tried to solve the issue quickly without wait time for a chat with a representative.

6 years ago

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yvette casanova Queens, NY

Amex has the reputation all merchants respect. With usage and purchases are made, there is extreme support for any transaction.

10 months ago

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Dr. Ken King Chester, VA

OMG, the most solid and respected card in the world. Would Never leave home without it. In fact, I usually leave home with three Amex cards.

10 months ago

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Joseph Los Angeles, CA

have had AMEX for a long time, they have an incredible rewards program on the Gold card and the customer care is second to none

10 months ago

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David Adrian Morales Weslaco, TX

I really, really do not like Amex. They arent accepted at many places and charge more to use their products. The benefits they give are OK but not worth the annual fees, additional fees, or hits they do to your credit score. Even with a good credit score, they dont approve you. Then, they sell your info and drop your credit score so its harder to get a approved with someone else. Its always a hassle dealing with their customer service even when its their fault. There are other creditors that offer the same benefits for much less.

10 months ago Edited May 22, 2023

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Jessica Romero Port Jefferson, NY

Love Amex! It’s been almost 2 years with them and love their service. Great rewards! Always offer incentives. Great overall!

10 months ago

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Heather H Sanford, FL

American Express makes it easy to do business and shopping. They're transparent and provide transactional information accurately.

11 months ago