Name: American Express (Amex)
Rating: 4.5

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Mr Bernard Ellicott City, MD

Amex Gold card offers larger limit than most other cards. However it should be noted that if you have another Amex account ie; the every day card, the balance could counter your availability on your gold card account. Therefore your availability may not be what it appears. This could cause a serious problem if you have to make a large purchase for your business. You won't know until your purchase is declined and you call in to find out why.

2 years ago

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Alexis Mcintosh Tallahassee, FL

Great service helpful staff, would definitely recommend. Easily hands down the best credit card service company I have ever been with. I recommend American Express to absolutely everyone because it is just that great.

2 years ago Edited November 4, 2021

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Dave Spokane, WA

There's one thing that you get with American Express that you just don't get with Visa/Mastercard: status. There's just something prestigious about whipping out the American Express card to pay at the restaurant. It is otherwise still an excellent credit card, but I can't give it 5 stars because it's not as universally accepted as Visa.

2 years ago

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Dave Marlowe American Fork, UT

I had American Express credit card for many years I’ve used it while traveling abroad and make purchases locally I find it there cashback and Sanners is well worth using the card

3 years ago

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Cyd Vernon Collierville, TN

Been a customer for 15+ years, great loyalty and when I had someone make charges on my card because of fraud, Amex caught it, paid the amounts and sent me a new card the next day. Love this company and use them everyday!

3 years ago

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Steve Ashby Portland, OR

I've been an AmEx user for over 30 years! It has been my Corporate Card for three different companies. I also have Delta Card which gives me free luggage. I'm very happy with AmEx and the ability to get points from all my different cards, even the Corp Card is a big bonus. There is a small fee but it is worth it for the points.

3 years ago Edited September 14, 2021

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Amy McCarlie Orem, UT

We got this American Express card because of the points! We have tons of flyer miles and its been so great! Customer service is just the best! They are always so helpful with what we need!

3 years ago

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Dayna Brown Logan, UT

We got an Amex card after moving across the country, far away from family & friends. We wanted to take advantage of the perks they offer and it did NOT disappoint! We've been able to exchange our points for flights several times. When you travel frequently, an Amex card is a MUST!

3 years ago

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Teri M. Logan, UT

I like the perks that American Express offers it's customers. My American Express card gives me more cash back than any other credit card I have. I pay my card off each month so I don't pay finance charges so I don't have a review about that.

3 years ago

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Nathan Justis Smithfield, UT

AmEx has been amazing for us. We got shafted by Norwegian Air a year or two ago and AmEx refunded us for plane tickets when Norwegian Air would not. I've been with AmEx many years and want to stay with them for many more.

3 years ago

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Jill Hunsaker Logan, UT

I love my American Express card. It helps us not get into debt because we pay it off monthly. It also has bonus points which is how we have gotten some fun things like camera etc.

3 years ago

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Dale Howe Logan, UT

I've used American Express since I was in college. They're globally recognized and trusted. Using their card gives me extra confidence and protection as a consumer. Love their Delta Sky miles program too!

3 years ago

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Crystal Logan, UT

I use this card as my main credit card. It is connected to my delta account and allows me to use the points for travel with my husband. It has fraud coverage and has good customer service.

3 years ago

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Dave_ Layton, UT

Interest rates are generally a little higher and has more fees than my other cards, but I have sky miles and the benefits outweigh the costs. Especially if you pay the balance down each month.

3 years ago

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Yvonne ,

I’ve used their credit card for many years and feel that they’ve always answered my questions, resolved any rare issues, and their customer service department is professional, patient, knowledge.

3 years ago

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Natalie Drewery ,

We really have loved our family's American Express card. The customer service is great and we love how quick they are to act on potential fraudulent situations. I only decreased my rating due to the fact that it is our only card that some places will not accept. Wish we could use it everywhere we go!

3 years ago

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Dre35 West Valley City, UT

We love our Amex card. When we had some issues with fraud, the Company was able to handle the problem without any inconvenience from our end. Customer service was the best we ever experienced with any card service.

3 years ago

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AndyGrimes Short Hills, NJ

So good, I really enjoyed their unique benefits and points. This is the only card that gives me major deals on certain stuff like paying bills or discounts on electronics and clothing.

3 years ago

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Kim , NC

Nice rewards card that you can redeem for every $2500.00 you spend. You can either get a gift card or apply the $25 to your card payment. Really good customer service too. Never had a problem with them.

3 years ago

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Beachnut The Cajun Camper Mandeville, LA

I had an AmEx when I first got out of high school. The scary thing was: No monthly statement. The good thing was: No monthly statement. I made a single purchase of about $900. Paid it off the next month. Easy peasy.

3 years ago

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Rickey Lehi, UT

I've had AmEx for 14 years. They've never done me wrong. I do hear they're tough on people who go into collections, so there is that to consider if you have a potential for it. However, if you pay on time they're great. They have awesome deals / rewards and their rates are pretty standard.

3 years ago

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Alejandro DE Jesus San Antonio, TX

AMEX provides clients like me with winning edge over discounts and cash back promos that I in turn to purchase more. I get encouraged with discounts and cash back because they practically stretch my money for purchases.

3 years ago

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Jean van der Sommen Cumming, GA

Have had a credit card for over 25 years. They email me when I purchase but don't present my card. They have contacted me with questionable purchases with have sometimes been fraudulent and sometimes legally done. Customer service is always responsive and courteous.

3 years ago

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Myken Cheyenne, WY

Excellent customer service and great cards with lots of good rewards! I have three different American Express cards and their app is so easy user friendly, which helps me effectively manage my different cards!

4 years ago

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take7 Sandy, UT

Love the card. Great perks and deals with travel and shopping anywhere. The benefits we get in return make the card worth it -- points and upgrades on car rentals travel flights shopping.

4 years ago

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Amy Christian Sandy, UT

Best customer service hands down, enjoy the discounts on other items for being a Amex card holder. Like that I can earn free flights with my points easily. Easy to transfer points to my delta account from Amex

4 years ago

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GrandpaRod Lehi, UT

I have an American Express Account and I would not go anywhere without it. Thank you for giving us the free baggage with Delta Airlines and for the wonderful customer service. It is worth every penny of my annual fee.

4 years ago

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Karlie Ady Sandy, UT

Our particular credit card gives a 6% cashback on groceries up to a certain limit. We have been very impressed with the amount of cash back we save on this card! As a family of seven groceries are one of our biggest expenses. I highly recommend this card. Don’t love their online system though.

4 years ago

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Juliann Mecham Managua, MN

I love American Express. I love how great of customer service they have and their quality of card. I also like how they offer gift cards, this makes a easy way to give Christmas or birthday gifts to those you love.

4 years ago

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Mhorne182 West Valley City, UT

The delta gold sky miles card is my favorite. The perks are nice and the free baggage is awesome. Kind of bummed it can’t be used to access Delta Sky Clubs anymore though.

4 years ago

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Kbr Lahaina, HI

I like American Express because it tracks your apology when you never have to worry about whether or not there is some charge on your card that they won’t takeoff. I’ve had excellent customer service but their fees are awfully high! Also don’t like that not every place will take them because then I always have to have a second credit card.

4 years ago

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Katie Valdosta, GA

We have had an American Express platinum card for several months now. We have recieved great customer service this far. I appreciate the rewards that come along with it, specifically the lounges in the airports.

4 years ago

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Ariyana Miller Riverview, FL

American Express is a great banking service. Their customer service is amazing and very rarely do I experience problems with it. The only negative thing I can say is that American Express is not accepted as widely as other banking services but overall it is still a good service.

4 years ago

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Jon Posey Riverton, UT

AMEX in my mind is the best CC. Easily the best customer service. Great card options, usually reasonable rates and good promos. I wish more places accepted them, we are getting there though.

4 years ago

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kristin Gneiting Pleasant Grove, UT

I own an American Express Card for my travel needs in case they don't take Visa. The only draw back $95 dollars they charge me to own the card every year. I do get great benefits from the card like points for eating out or shopping and when I use it for my Delta flight I get some great perks.

4 years ago

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kerry perez Orem, UT

I have this card, its my go to card for all my travel needs. I use it for work stuff too, and i love it. Great features, awesome reward program, works everywhere and very user friendly website to use.

4 years ago

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Cathie Chavez Banning, CA

I have there card,there coustomer service is excellent they let the coustomer know they care,they are there to help and answer all your questions and they fix any problems that come up

4 years ago

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Craig Orem, UT

I have a AMEX through Delta Airlines for skymiles and it has always been a great card. The fees are minimal and I love the benefits. Great option for someone looking for a good credit card.

4 years ago

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Michelle De Oliveira American Fork, UT

I have the American Express Delta rewards card and it works well for me. I like that I get a free companion ticket each year, which offsets the annual fee. I also like that I get a free checked bag for myself and for whoever is in my party. This saves us a bundle when we fly as a family.

5 years ago

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Kristiane R Durfey Pleasant Grove, UT

We have and use our American Express on a regular basis. We love the ease of use and the rewards that we get through them. Interest rate isn't great but as long as you pay off the balance every month it isn't a problem. The card is accepted most places too.

5 years ago

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Erika American Fork, UT

We use our American Express all the time and have really liked it. Their customer service responds quickly and are very helpful. Their online platform is great and really easy to use. I have always had a great experience with their online chat/help. Also we like their rewards program.

5 years ago

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janalee sanders Valley Center, CA

we use AmEx often. they have a competitive rebate program that benefits us. I once had a problem that needed resolving regarding a purchase not made by me and AmEx resolved it no questions asked.

5 years ago

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Lindsey A Brown Lehi, UT

Great perks and bonuses by being an American Express cardholder. We use it all the time now as our main card so that we can earn the points and turn them in for awesome stuff.

5 years ago

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Sadie Salisbury Draper, UT

My first card was an Amex card and I loved it! It was so convenient and worked everywhere I went! I loved the customer service I received whenever I needed it. I recommend American Express for everyone and anyone!

5 years ago

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Melinda American Fork, UT

American Express is my preferred credit card and I have been a cardholder for over 20 years. I love the points you earn for money spent. I have a platinum AMEX and the customer service is great.

5 years ago

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ally blackhurst Pleasant Grove, UT

Overall my experience with American Express has been great; however, this summer i went to Thailand and all the places that accepted credit cards never accepted American Express so it made it hard because I was constantly having to go find ATMs. I just wish I could use my American Express everywhere.

5 years ago

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Tammy Brady Gilbert, AZ

Had this card eighteen years. Never had a problem with disputed charges, fees, or billing. Cashback is a great reward for on time payment. Had a couple of times that it was miscalculated but they corrected the error.

5 years ago

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Zach Irvine, CA

If I sign up for a special offer, then I expect to receive the benefits of that offer according to the fine print. I signed up for the Delta skymiles CC and spent 3k within 3 months (as the offer required). Instead of giving me the 50k Delta skymiles after the 3 month period, I fought with customer service for 8 months until I was finally given the miles as promised. Every time I called, the customer service rep had a different story than the previous rep. No one knew where the miles were and no one knew when I would receive them. I was told 3 weeks, then another rep told me 3 more months, then another rep told me tomorrow, then when I followed up the next day the rep said it would be another 4 weeks. The biggest frustration was that no one knew what they were talking about or who to ask for more info. I imagine customer retention is a nightmare because everyone I spoke to who signed up during this promotional period had the same issues. I plan on getting rid of this card at the end of the year. I would most likely stay if I had received a follow-up call just ONCE from the 7 customer service reps that promised to call me back with an update. I guess some apology skymiles would help with my retention, too. But I’d probably have to wait another 8 months to get those miles anyway. PEACE Amex.

5 years ago

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Sherri Rose Orem, UT

I LOVE MY AMEX CARD! I have been a member of American Express for over 20 years. I have used their "lost or stolen" guarantee and they stood up to their promise. The customer service is first rate. No complaints here!

5 years ago

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Troy Millett Lindon, UT

I have had an American Express Skymiles card (with Delta) for probably around 13 years or more. I appreciate earning miles for travel and the companion fare ticket I get each year. The annual fee ($100 or $120) seems a bit steep though. I also like the free checked bags with my card.

5 years ago