Name: American Express (Amex)
Rating: 4.5

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JAKE American Fork, UT

We have used American Express for a long time. Their customer service is good and they usually respond quickly and are very helpful. I do like their reward program options. They have a lot of different companies available to choose from. They have added a lot more companies that you can get gift cards to.

5 years ago

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Shawn American Fork, UT

American Express has done a very good job at making it so more companies except their card. Early on not a lot of places excepted American Express because of the higher rates that American Express cost to use. I think Cosco made that different when they carried their cards as an exclusive. We find that now they don’t have the green with Costco that we have switch back to visa and don’t use our American Express cards. Never any complaints

5 years ago

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Melissa Reinoso Herriman, UT

I used to have a personal credit card with them, I now have a business card with them. They are great to work with and have no complaints. They will call if they feel like your card is being used fraudulently. They take high priority in fraud like transactions.

5 years ago

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LAURI J CLARK Lindon, UT

We have been AMEX customers for many years. I appreciate their customer service. I especially like the year end reports that I use for tax prep. I love the categories that are available. We have unfortunately had a couple of issues with fraud but we have never been disappointed! AMEX has been quick to notify us and the resolutions have been exactly what we needed.

5 years ago

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J Paul Wright Central, UT

I love my AMEX card. Even the annual fee is worth it, considering the benefits, savings, rewards, etc. Using this card really gives me peace of mind as I travel and use it for big purchases. I have now even used them for a personal loan, which was very simple. Their customer service has been outstanding throughout the years.

5 years ago

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Kim Millett Lindon, UT

We have always loved our American Express card that gives us Delta Skymiles. We have had our card now for 15 years. We get a free companion fare ticket each year. We usually use this on our yearly cruise. The only bummer is when Costco stopped accepting this card. We love the miles.

5 years ago

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Jodie Larson Pleasant Grove, UT

I had a Costco AmEx for many years and I loved their cash back rewards program! They were very on top of monitoring my account and alerting me about potential fraud and verifying questionable purchase, some of which did turn out to be fraudulent. They always took care of the issue and replaced my card quickly with little disruption to my life. The only reason I have a 4 star review is because AmEx is not accepted everywhere that Visa and Mastercard are.

5 years ago

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Karen Nelson Alpine, UT

My favorite thing about American Express is that when you lose a card, they have a new one for you the very next day. They also have always covered expenses of stolen cards. I like that everyone takes the card around the world.

5 years ago

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Frederick Nelson Universal City, TX

I have the american express travel and it's fantastic. I love the amextravel platform for finding flights as well. The benefits are great and customer service fantasic. Also have been willing to help out on extended warranty issues as well. It is my main credit card for a reason. I also enjoy the centurion lounge access at airports.

5 years ago

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Renee Kratt Marion, IA

American express has made it simple and easy to travel and make payments as needed.

3 months ago

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Verenice Rodríguez-Ruiz

It’s a great credit card option. The rewards are awesome. Excellent service.

3 months ago

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C. Ward Lutherville-Timonium, MD

Never been approved even with great credit score . It’s giving discrimination . They tell you what you need to qualify and run a hard credit report costing you time and a lower score . If you get approved just know you’re OFFICIAL

4 months ago

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Robert Baltimore, MD

I have an account with american Express Bank for my savings and the interest rate I receive is 4.5% which is VERY good.

5 months ago

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Kerry Bachmann Cheyenne, WY

I love having an American Express card. As a trusted company I feel safe knowing I’m in good hands with them!

5 months ago

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Michael Caslander Sunnyvale, CA

The customer service is outstanding they always try to bend over backwards to help. Even when you are wrong, they make you feel good.

6 months ago

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Family Mendoza Fair Lawn, NJ

Very reliable company, perks are real and travel rewards are excellent you can use your card at the airport lounges very convenient

7 months ago

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Ola Thrower Isle of Palms, SC

American Express has been the card of choice when traveling out of town. The ease and accuracy of use is non parallel.

7 months ago

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Tracee Guercy

Best company for perks in my opinion. Great customer service and so many reward redemption options. Love their travel rewards. Solid company.

8 months ago

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Alexciz

When you have great credit, you know it once you get an AMEX card! Don't mess it up! Trust me, it holds great benefits and accepted everywhere.

8 months ago

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Maya My McDonough, GA

Amex really cares about their customers but you can't use them in all countries and customer service needs more training. They can get to be a real annoyance.

8 months ago

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Gary Garner

They provide good and timely service. No long holds on the phone. US based customer service. Don't like high annual fees. They just upped the fee to $250. We may be parting ways.

4 years ago

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Linda

Outstanding! Love the app. Great company. I appreciate the reward points, the notifications when I charge, the billing, the extras. I use this card for most purchases.

4 years ago

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Nicole Sohm Herriman, UT

I had the American Express Costco awhile back when Costco was using them and it was my favorite cc I had. They would give you cashback and offer you awesome rewards!

4 years ago

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Christina Kaysville, UT

We have used American Express credit card for our personal needs and to collect travel points. The yearly fee is a little steep, but we only use it if it pays off in the end.

4 years ago

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Assured comfort Redmond, OR

I love american express. Their service is terrific. A person always answers when you call and they are always very helpful. A great example for everyone

4 years ago

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Allen Bronson Idaho Falls, ID

They lowered my credit limit in the middle of transactions that caused me over the limit fees. When I called customer service to get to the bottom of it, I could not understand the representative (they were from a foreign country) so I asked for somebody else that I could understand and they replied that i could not speak to somebody else. Not very happy at all with Amex customer service. I expect much better from a large well-known company.

6 years ago

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Mark Troxel Saratoga Springs, UT

I like the reward miles earned on every purchase. I used this everyday to purchase everything. I have found very few locations that do not accept Amex.

6 years ago

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Thomas Craig Missouri City, TX

They are accepted almost everywhere. They gave me high credit limits and have automatically increased them due to my payment history. I also get hotel points.

6 years ago

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Amanda Labs Lawrenceville, GA

I have had this card since 2014 it was an amazing card ! Well just recently i had money for concert tickets coming back to my account. The amount was deposited into my account 2 days later they withdrew the money to hold it. To verify that it was a real. Even with proof from ticketmaster. Now this wouldnt be a big deal if they didn't keep lying to me about it or i guess not telling me 100% of the truth. Some people are saying we haven't gotten the money from them but the "managers" have said that they had. No one apparently can tell me what's going on other than i have to wait 7 days from the 27th even though it was deposited on the 25th. They state its in the terms and conditions but never in there does it state they have the right to remove the fund from the account to hold it 2 days after the fact. Beyond irritated and after I return home i will be probably closing my account with them based off of horrible customer service which okay with yelling at you and hanging up on you. Even if you swear at them and try to politely handle this!!! Beyond horrible!!!!

6 years ago

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Sandra Dubas Salt Lake City, UT

American Express has been a good credit card for me. I like using them for big purchases because I know they are secure. One complaint that I have is that not a lot of businesses accept their credit card services.

6 years ago

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Ryan Hancock San Francisco, CA

I just used my Delta American Express card and it sure came in handy when I checked my bags. It is nice not having to worry about luggage fees, and zone 1 bording is also a plus.

6 years ago

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Carlos Agosto

I like this card many benefits many offer but he don’t offer time with out interest like other card. Many other offer 12-18 with out interest and this is very attractive for many new costumer like Me !!!

10 months ago

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Beth Perkins Great Falls, MT

Customer Service is excellent. I do however have a problem with it not being accepted in all the same places as visa or mastercard. I've been told its due to fees. Maybe I received incorrect or bad info. Can;t tell you how many times I've gone to purchase something and was told - we don't accept American Express here.

11 months ago

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Ingaborg Howard MO

I have been with Amex for a lot of years. They have always had my best interest when I have spoken with them through out the years. Thank you American Express.

11 months ago

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Gbenga Elijah Clifton, NJ

Been a great and lovely app to use cause of the ease usage

1 month ago

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Tammy Trudelle Keller, TX

Excellent card. I orignally got it with a Costco membership. I eventually dropped Costco but kept AMEX! I love the pre-sale benefits for concerts and shows plus the no-fee option is great.

1 year ago

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Kris Wyatt Philadelphia, PA

I have the prepaid Bluebird card. I've had it for about 10 years and I've never had a problem. It's really easy to load money to the card and the best part is it's free to load.

1 year ago

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Crystal Batavia, IL

I used my Amex card to build my credit score! It's a great tool as long as you are responsible with money and only charge what you can afford to pay off each month! The only downside is the fee!

1 year ago

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Lenora Shuman Orlando, FL

I can say how much I LOVE the customer service at American Express. If I ever have an issue with either of my cards customer service is always eager to help. I’ve never had any issue that hasn’t been resolved.

1 year ago

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Adam Taylor

I like the AMEX card I have and use it regularly. The only real downside is the excessive yearly fee although that is ameliorated by the various offers (like TSA Pre, Global Entry, Marriott rewards, ...). Customer support is great and polite. A good card to have in your wallet.

1 year ago

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julie roberts

Amex was my first and only credit card for years. The rewards points that you can use toward your balance are generous and the app is very intuitive to find what you need. Be careful of annual fees that apply to some cards and that the balance should be paid in full every month otherwise the interest rate is very high.

1 year ago

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Al Emm Eugene, OR

I've been an AmEx user for about 25 years. It's a great way to buy something, here or in the British Isles. Only once did the company forget to subtract an automatic payment.

1 year ago

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Ellie Bradley Thousand Oaks, CA

We have had a couple of Am Ex cards through the years, and we have loved the excellent benefits that you only get from Am Ex. We also have had great experiences with their customer services.

1 year ago

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Janine Jannicelli Wake Forest, NC

I LOVE my American Express card and TRULY never leave home without it ! Customer Service is amazing ! Follow up is amazing Eagerness to please is wonderful Perks are great

1 year ago Edited August 29, 2022

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Jewelleah Kempers Las Vegas, NV

American Express is a quality company with an excellent service oriented staff. They make you feel like you are important to them and they work to solve any problems so that you are a satisfied customer every time.

1 year ago

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Enzo Croydon, CRY

I been a client of Amex since 2004 and had enjoyed great rewards from avios points to companion voucher. We went to Mexico from UK me and my partner and we saved nearly half of the money for the flight. One bad think about it you need to pay tax and fuel and that cost me lots of avios point Maybe to many.

1 year ago

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Shelley Wray Charlotte, NC

I’ve been an AmEx credit card customer for 20 yrs & love them! They have excellent customer service! Their rewards program has worked really well for me…I like flying free & 1st class!

1 year ago

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Nathea Celeste Akeo Los Angeles, CA

I've used the Amex prepaid card at stores that accept Amex, and had no problems with it. Going thru checkout was fast and easy as opposed to some other prepaid cards. Amex was hassle free.

2 years ago

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Estelle Stevens Lehi, UT

There is no better card then my Amex. I love building my points and they have a great system. I know that when I'm spending money I am also making money back, it is a great feeling.

2 years ago

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Luke Swierczynski Waterford, MI

I used to have the Gold card but after a while the rewards became lack luster especially with all the new cards that have since been introduced that do not have an annual fee. Had no issues and at the time it made sense but have since closed the account since it was just a money suck

2 years ago