Name: American Express (Amex)
Rating: 4.4

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roberto arcia Columbia, MO

After initially building my credit, I got an American Express card. I love my card because they have such good rewards for using your credit card and have no yearly costs. I've only had to get in contact with their customer service once, due to a fraudulent charge, but they worked quickly to resolve my issue. Great company.

2 years ago

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Mary Alice M. Orem, UT

I've loved my American Express card mostly for the rewards I've gotten from using the card. We love our points! I also have appreciated their customer service. Even though there are really long wait times, I feel like they are always very helpful.

3 years ago

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Mike Salt Lake City, UT

Best credit card company out there. I've been with them for 20 years. They're costumer service is the best. Had an issue once where I rented a car with my Amex and got in a wreck. They were easy to work with and solved it no problem

3 years ago

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Tommy McCarlie Chicago, IL

Amex has always been a great card with great benefits. My only complaint is they lost their deal with Costco. I don't know who is responsible for that but if you're reading this Amex please go to Costco and beg for mercy -- you deserve better -- you're not supposed to be like the other Credit Cards.

3 years ago

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Tara Bindrup Smithfield, UT

I have been an American Express card user for over 20 years! I love the Delta flight card which earns you points and the benefit of one free bag with the purchase of a delta ticket for up to six people in your flight party. If I ever have a fraudulent charge they are quick to resolve and refund.

3 years ago

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Johnson3307 Houston, TX

I was given an American Express serve card as a promotion with T-Mobile I had $200 credit on it and I’ve had the card for more than 10 years now. It was my first “reloadable credit card” and I still have and use it today! Great service and never charge me any fees.

4 years ago

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Alex Knoxville, TN

I love Amex! I have the Hilton Honors card (No Fee) and got a superb bonus when beginning. I've had no issues at all. It's super easy to link to my bank account to pay my bill monthly and I can't wait to begin using my points to stay at Hilton properties.

4 years ago

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LifeOn Adventure Newport, KY

Several years ago I was shopping at Macy's and was offered a chance to apply for the American Express credit card. I was approved very quickly and received a nice discount for the purchased I made that day. I have not had any problems with my card, or the service provided, since I opened my account.

4 years ago

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Lisa Miller Lewisville, TX

I have a personal card and corporate card. I find it very easy to do business with American Express especially when calling their customer service line. The only thing I didn't like was that they changed the format of the Account page but there is a button you can click to go back to the old version. I like the older version better.

4 years ago

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cosandral cooper Columbus, GA

I don’t have a problem with them just to get a card with Amex is a blessing to all because everyone would like there card. I haven’t been to many places that don’t take the card. Everybody don’t get this card. But if you pay like you suppose to do you don’t have a problem with them. I love them.

4 years ago

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Nicole Jones Sandy, UT

I love my American Express Platinum Card and use it for all my day-to-day purchases and international travel. They have wonderful customer service and their annual fee is extremely affordable. As an added bonus, I love getting the companion certificate for Delta each year!

4 years ago

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CarenM Saratoga Springs, UT

American Express is awesome. I have had several occasions that I needed to dispute a charge and they went to bat for me right away and refunded my money that was in dispute. I love their customer service, they are always friendly and super helpful. I would most def recommend American Express anytime!

4 years ago

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Syl North Port, FL

Member of American Express for many years. I used my American Express card everywhere! I use it to shop for clothes, groceries, etc. It's a great card to use for travel and booking hotels, and flights. I love the reward points! The customer service is available 24/7 and always fantastic service very friendly.

4 years ago

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JamieD Orange, CA

American Express has been great to work with. I chose them because of their cash back benefits. I just furnished a rental property and ran all my purchases through my Amex card. The rewards paid for a huge chunk of Christmas. Awesome!

4 years ago

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Erin Farnsworth Pleasant Grove, UT

My favorite card to use for it’s rewards. I have taken three separate trips that I wouldn’t have without my Amex rewards! Highly recommend. They are also great with refunds and other customer services. I once was a few days late on a payment on accident, and because of my good record, they easily waived the late fee.

4 years ago

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Haelyn Lahens Deerfield Beach, FL

I love American Express. The several benefits that you have access to with this credit card are worthwhile. One of the best benefits I really enjoy is the Uber usage and discounts. With Amex, I get free Uber Cash very frequently including discounts off several rides.

4 years ago

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BJ Tenney Woods Cross, UT

I love the rewards they offer on the cards. You can go and add them to your card and they automatically apply to any purchase that matches the criteria. I spent $50 at a local hardware store, and because I had an offer on my card, Amex automatically credited me $10.

4 years ago

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ave Pleasant Grove, UT

When I signed up for my Amex through a Delta promotion they offered my 40,000 flight rewards which was awesome! The points along with additional ones helped me to book a flight. I have had a good experience with my card. My only concern is that it isn't accepted everywhere, which can be a problem if I don't have cash.

4 years ago

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Dave Ros Pleasant Grove, UT

I’m glad I have an American Express card. Our local grocery store recently stopped taking Visa but they do take American Express. It’s good to have another type of card when retailers do not accept all types. American Express also offers great incentives and gift cards when you use their credit card.

5 years ago

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Sarah Kaysville, UT

I was just deciding what credit card I was going to get from American Express and both options are great. Either the delta flight perks or the Marriott perks. We decided to go with the flight one because if you spend a certain amount of money in 3 months you get 2 plane tickets. There is an annual fee of $95.

5 years ago

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Anne Sainsbury Payson, UT

The reward points for using American Express are amazing! The one downfall is that it is not accepted everywhere, so I sometimes have to pull out my visa! But if you're willing to do that at times, it's totally one worth having because i comes with great perks!

5 years ago

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Reese Pleasant Grove, UT

I have had an American Express credit card for many years and I like the freedom of having a large limit and so I am not worried about going over my limit. I also like that they have many anti fraud features on the card and if there is any problem provide great help and customer service.

5 years ago

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Randy Case Mesa, AZ

I've been an American Express credit card holder for over 20 years. The website is easy to use, customer service is efficient and responsive, and the phone app is great for checking on funds available or making a payment in real time.

5 years ago

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Erin Lindon, UT

We’ve used American Express for the past 18 years. They have great rewards and their interest rate is competitive. They’ve monitored transactions on our card for fraud and have contacted us whenever they suspected fraud or suspicious transactions. Their customer service is excellent.

5 years ago

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JAKE American Fork, UT

We have used American Express for a long time. Their customer service is good and they usually respond quickly and are very helpful. I do like their reward program options. They have a lot of different companies available to choose from. They have added a lot more companies that you can get gift cards to.

5 years ago

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Shawn American Fork, UT

American Express has done a very good job at making it so more companies except their card. Early on not a lot of places excepted American Express because of the higher rates that American Express cost to use. I think Cosco made that different when they carried their cards as an exclusive. We find that now they don’t have the green with Costco that we have switch back to visa and don’t use our American Express cards. Never any complaints

5 years ago

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Melissa Reinoso Herriman, UT

I used to have a personal credit card with them, I now have a business card with them. They are great to work with and have no complaints. They will call if they feel like your card is being used fraudulently. They take high priority in fraud like transactions.

6 years ago

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LAURI J CLARK Lindon, UT

We have been AMEX customers for many years. I appreciate their customer service. I especially like the year end reports that I use for tax prep. I love the categories that are available. We have unfortunately had a couple of issues with fraud but we have never been disappointed! AMEX has been quick to notify us and the resolutions have been exactly what we needed.

6 years ago

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J Paul Wright Central, UT

I love my AMEX card. Even the annual fee is worth it, considering the benefits, savings, rewards, etc. Using this card really gives me peace of mind as I travel and use it for big purchases. I have now even used them for a personal loan, which was very simple. Their customer service has been outstanding throughout the years.

6 years ago

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Kim Millett Lindon, UT

We have always loved our American Express card that gives us Delta Skymiles. We have had our card now for 15 years. We get a free companion fare ticket each year. We usually use this on our yearly cruise. The only bummer is when Costco stopped accepting this card. We love the miles.

6 years ago

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Jodie Larson Pleasant Grove, UT

I had a Costco AmEx for many years and I loved their cash back rewards program! They were very on top of monitoring my account and alerting me about potential fraud and verifying questionable purchase, some of which did turn out to be fraudulent. They always took care of the issue and replaced my card quickly with little disruption to my life. The only reason I have a 4 star review is because AmEx is not accepted everywhere that Visa and Mastercard are.

6 years ago

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Karen Nelson Alpine, UT

My favorite thing about American Express is that when you lose a card, they have a new one for you the very next day. They also have always covered expenses of stolen cards. I like that everyone takes the card around the world.

6 years ago

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Frederick Nelson Universal City, TX

I have the american express travel and it's fantastic. I love the amextravel platform for finding flights as well. The benefits are great and customer service fantasic. Also have been willing to help out on extended warranty issues as well. It is my main credit card for a reason. I also enjoy the centurion lounge access at airports.

6 years ago

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martins timothy

Horrible customer service experience with Amex on a new account due to a system error, and very poor to no resolution to correct the issue. Sad to see the Amex quality of service decline so far from what it used to be.

5 months ago

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Joseph Rice

Very disappointed with the lack of customer service. Today I was placed on hold for nearly 10 minutes and then transferred three times. I received a notice of a new $150 membership charge—I will not be renewing as there are other more attractive card offers with more customer-friendly fees, rates, and service.

6 months ago

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Vanessa

Ii have been a card holder with American Express for over 20 years. I find their services to be of great quality.

4 months ago

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DerinFasanmi

Good reliable credit card with alot of added security features, excellent customer service and wide range of rewards.

5 months ago

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Edward Keenan Secaucus, NJ

I've been a card holder for over 25 years. Travel benefits are simply the best and customer service agents always super helpful when I need them

8 months ago

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Angie New York, NY

American Express was a good credit card company but the cost for their yearly fee was just too much to continue being a customer. They are very credible and I would go back if it wasn't for the cost to be a cardholder.

8 months ago

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Marsha Cummings Leesburg, VA

American Express / Amex Travel - The Worst Experience In March, I book a trip for my family going to Greece in June 2023 using my American Express through Amex Travel. This was my first time booking through Amex travel and it will be my last…… My brother suddenly passed and had I to cancel our family vacation trip. Now I am making funeral arrangements and booking flight to Trinidad because that where he lived. I spent four hours with a representative from Amex explaining my situation in order to get a refund for our vacation trip. Once we were done the representative assured me that a refund from the airline and hotel was not a problem once I sent their team (Amex Travel Refunds) my brother death certificate and proof of relationship. Which I complied and sent all the necessary documents. It has been three months and I am still waiting on my refund. After sending an email for a status update, I received an email stating that my refund has been delayed beyond the previously communicated timeframe and if there are any additional delays, they will keep me informed. I highly recommend you stay away from both American Express and Amex Travel. This is just unbelievable that it’s taking this long to get a refund and that I am still paying both cost and interest on a trip that I never went on that I cancelled in ample time.

1 year ago

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Gary Garner

They provide good and timely service. No long holds on the phone. US based customer service. Don't like high annual fees. They just upped the fee to $250. We may be parting ways.

4 years ago

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Linda

Outstanding! Love the app. Great company. I appreciate the reward points, the notifications when I charge, the billing, the extras. I use this card for most purchases.

4 years ago

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Nicole Sohm Herriman, UT

I had the American Express Costco awhile back when Costco was using them and it was my favorite cc I had. They would give you cashback and offer you awesome rewards!

4 years ago

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Christina Kaysville, UT

We have used American Express credit card for our personal needs and to collect travel points. The yearly fee is a little steep, but we only use it if it pays off in the end.

5 years ago

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Assured comfort Redmond, OR

I love american express. Their service is terrific. A person always answers when you call and they are always very helpful. A great example for everyone

5 years ago

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Allen Bronson Idaho Falls, ID

They lowered my credit limit in the middle of transactions that caused me over the limit fees. When I called customer service to get to the bottom of it, I could not understand the representative (they were from a foreign country) so I asked for somebody else that I could understand and they replied that i could not speak to somebody else. Not very happy at all with Amex customer service. I expect much better from a large well-known company.

6 years ago

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Mark Troxel Saratoga Springs, UT

I like the reward miles earned on every purchase. I used this everyday to purchase everything. I have found very few locations that do not accept Amex.

6 years ago

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Thomas Craig Missouri City, TX

They are accepted almost everywhere. They gave me high credit limits and have automatically increased them due to my payment history. I also get hotel points.

6 years ago

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Amanda Labs Lawrenceville, GA

I have had this card since 2014 it was an amazing card ! Well just recently i had money for concert tickets coming back to my account. The amount was deposited into my account 2 days later they withdrew the money to hold it. To verify that it was a real. Even with proof from ticketmaster. Now this wouldnt be a big deal if they didn't keep lying to me about it or i guess not telling me 100% of the truth. Some people are saying we haven't gotten the money from them but the "managers" have said that they had. No one apparently can tell me what's going on other than i have to wait 7 days from the 27th even though it was deposited on the 25th. They state its in the terms and conditions but never in there does it state they have the right to remove the fund from the account to hold it 2 days after the fact. Beyond irritated and after I return home i will be probably closing my account with them based off of horrible customer service which okay with yelling at you and hanging up on you. Even if you swear at them and try to politely handle this!!! Beyond horrible!!!!

7 years ago

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Sandra Dubas Salt Lake City, UT

American Express has been a good credit card for me. I like using them for big purchases because I know they are secure. One complaint that I have is that not a lot of businesses accept their credit card services.

7 years ago