Name: American Express (Amex)
Rating: 4.5

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Anita Lauhoff Tampa, FL

The two best things I like about AMEX are customer service when I need to discuss my bill or a charge - they are quick to answer, know the process and procedures, and are kind and the other is the fact the items I purchased are under a warranty so if I was sent something that was broken or that I need to return the cover it for me!

9 months ago

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Ms Missy McDonough, GA

I have multiple AMEX cards and I enjoy the benefits that come with the card membership. Their staff is often very pleasant but can be extremely frustrating due to misinformation and misinterpretation due to lack of knowledge or proper training. However, the company does put their members first.

10 months ago

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Myron Miramar Beach, FL

I have been with American Express for over 40 years. It has become one of my necessities in transaction of all sorts. Thank you American Express for being there, specially, in hard times when I really needed you, you come through . thank you for covering my back. I love you. Myron Ace

10 months ago

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Kalen McDonough, GA

I love working AMEX. Their customer service options are great and very flexible. You can chat with a representative in the app once signed in or call and speak with some directly. The wait time is never very long. Representatives are very knowledgeable and professional. And I love that they offer travel rewards!

11 months ago

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Satoria MoonGoddess

I love their rewards program and they are taken everywhere especially with international travel.

3 months ago

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Rafael Matthew Jamaica Plain, MA

I have been an American Express customer for many years and I cannot recommend them enough. Their customer service is always top-notch - they are quick to respond to inquiries and always willing to help. Additionally, the rewards and benefits that come with Amex cards are unbeatable! They have a wide array of options for every budget, so you can find the perfect card for your needs. Amex is simply the best!

1 year ago

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G.J. Boise, ID

American Express is one of the first major credit card companies I got. I made a big mistake one time I paid a bill and I put the wrong amount when I was paying online. I paid $1000.00 instead of $100.00. When I contacted their customer service they were very helpful and fixed my mistake. I might have given them a little laugh because I’m such a airhead.

1 year ago

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Annie Naperville, IL

Pros: The customer account website is designed well and easy to navigate. They address concerns very promptly. It was SO easy to get my money back on my card when Swoop airlines canceled my flight without refunding me right away (like other airlines will do). A lot of people are having issues with that airline. Points for purchases are pretty good - although CON: I hear that companies do not like when you use AMEX because they charge the business more than other cards. Some companies do not take the card at all - and definitely not overseas (learned that the hard way years ago when I went to Ireland).

1 year ago

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Jacqui Bopp Bedford, PA

I love my amex card! Its been a life saver in a pinch with the mobile check cashing bc I don't drive and I don't have a bank account to take checks to get cashed .. amex verified my identity without a bunch of hassle and the fact that u can have a sub account for another person is fantastic tool I didn't know I needed till I had it. I've had some horrible experiences with banks/ credit companies , I'd keep my money in a hole in a tree before trusting most of those companies but I've recommended amex to anyone who' has ears and would listen to me !

2 years ago

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Sarah Biondo Gilbert, AZ

Amex is our card of choice out of all of our cards because we have the largest credit limit on that card and the most perks and rewards. We have used the Amex to get local offers with cash back to the card and other offers that have rewarded us with cash back to the card, incentivizing us to use the card to shop at specific locations. They stopped offering gift cards for redemption of points on our Amex cards, which is a bummer, and they still offer cash back to the card each month.

2 years ago

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Mandi Colorado Springs, CO

I loved having my AmEx everyday credit card. I was able to use it for moving across the country and it saved me a ton of money in interest costs. The only downside to the company is that they will automatically close your account if you do not use it for a year or more. I would recommend using it once or twice a year if you want to keep the account open and receive all the awesome benefits it offers.

2 years ago

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Sirdriz77 Fairfield, CT

I've had at least one AMEX since I was old enough to have a credit card and they have never let me down. The rewards are great and easy to redeem, travel is awesome, the AMEX offers can save you a lot with great brands and the best part is the extended warranty protection. I've only had to use it one time but the process was quick and painless. My favorite credit card for sure.

2 years ago

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Abril Hunter Tallahassee, FL

I use my American Express card at least once a week. And in doing so I find that not only is it except in most places but it is also easy to pay off the bill. The bill comes for me and paper format and all the charges that I’ve used it for I listed, which is extremely helpful in keeping track of payments. Furthermore, the customer service for American Express is top tier. When I’ve had difficulties with my card or suspected that it could be lost calling with customer service desk is always result in a helpful response.

2 years ago

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Greg Francis Saratoga Springs, UT

Amex provides the best user experience of all my credit cards. I always know that when I have an issue, when I need to review a bill or charge, that Amex will give me the benifit of the doubt, and work with me, even if it is my error. Website is user friendly, mobile app is convenient, and my business points and personal points all come together!

3 years ago

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McKenzie Logan, UT

I had a dispute on my credit card with a business that overcharged me for their services. I called AE and explained my situation. They immediately took the charges off my account and then got their team involved to work with the charging company. AE did all the leg work internally and only called me to ask some questions about the situation. Other than that, I never heard anything about it.

3 years ago

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Vlad Golden Hazlet, NJ

American Express has one of the best customer service programs. Their fees may be on the high side to some, but I assure you, you can get the value out of those fees. From their frequent flyer programs, to car rental insurance, to shopping discounts etc, they constantly are providing value for the money you pay them. Their customer service generally has very low hold times, and if you are satisfied with anything, they take the risk on to themselves while they investigate your claimes

3 years ago

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STEVEN A TILLETT Pearland, TX

I have been an American Express card holder since 1978. In my 42 plus years Amex has never ever disappointed me. Our relationship has been mutually beneficial and continues to evolve even under the worst of circumstances.. Kudo's to the fine Folks at Amex. Be safe, stay healthy and keep helping all your loyal card members as you've done for all these years.

3 years ago

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Southernprof Atlanta, GA

Amex credit card have the best rewards and customer service. We landed in Spain and our regular bank card was not accepted. We really needed to access cash. I emailed a friend and she reminded me we had Amex. They go cash in our hands within an hour. Their travel services are fantastic and they have lots of added perks and bonuses that save you money on things you buy. I recently got 20$ back on a Chewy.com purchase and 20$ back on a SOMA purchase. The money is credited to your account immediately. You don't have to wait months to get your bonus.

3 years ago

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brock williams Los Angeles, CA

I have been an American Express Business credit card holder for 15 years. I've had a lot of credit cards, both for business and personal accounts, with different companies, and Amex is hands down the best. When I've had vendors not deliver the products I paid for, Amex has refunded the amount I paid quickly and easily. They also have an incredible rewards program which I've used quite a bit, redeeming points for travel and other perks. I still have multiple business credit cards with Amex, and I plan to continue to have those accounts long into the future.

3 years ago

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Devin Cutter Long Beach, CA

I am a new customer to American Express, but so far am very happy with the product and rewards that I receive from the card. I currently have Delta Platinum SkyMiles card with Amex, which is a great compliment to the Delta SkyMiles I earn while traveling. Although this year I have not traveled as much as I have in previous years due to the global pandemic, this has not stopped me from earning miles on expenses that I will be able to bank for later. For me, the perks offered through the card are more than worth the annual membership fee. The website and apps or very easy to use and understand. It's easy to pay my bill, track my rewards, and see all the additional services and discounts I'm eligible for all within the app. For anyone that travels frequently, I would highly recommend becoming an Amex member.

3 years ago

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BeauCarl South Jordan, UT

I have had an American Express card for over 10 years what I appreciate most is the protection they provide to the cardholders the insurance that is included with most of their cards, including buyer protection and rental car protection. The one drawback is the annual fee and the interest rate can be high so you are paying for what you get with American Express, also most small businesses will not accept American Express due to its high fees Costco will also not accept American Express.

4 years ago

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Ashley Pleasant Grove, UT

The Delta American Express is the best because I'm able to earn points on regular purchases everyday. These points turn into miles really fast. They are constantly having deals for more miles on restaurants, and you can even shop on their sky mall. The best is being able to board early on flights by just showing my Delta American Express. American Express is used everywhere and all over the world.

4 years ago

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Jonas De Olveira American Fork, UT

I have the Delta skymiles american express card. I really like getting a companion fare each year. It helps make the annual fee worth it. I travel often and use delta most often as my carrier so I get double points on all those purchases. It has been a good card, it isn't great for international travel though. It is not accepted in as many places overseas.

5 years ago

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wayne sanders Valley Center, CA

AmEx has been a top notch company for me. I appreciate it when I get a notification from them letting me know that something in my spending pattern was different and they just wanted to verify that it was in fact me who made the charge. There was a time however that I hadn't made the charge on my account and there were no questions asked, AmEx reversed the charges and didn't penalize me for it. that's good customer service in my book.

5 years ago

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Helen Thompson Bountiful, UT

WE HAVE BEEN WITH AMERICAN EXPRESS FOR MANY YEARS AND LOVE THE BONUS'S WE GET BY BEING WITH THEM. WE USE OUR FREQUENT FLYER MILES WE GET WITH USING OUR CREDIT CARD. WE LOVE GETTING A COMPANION FREE TICKET IF WE USE OUR CARD ENOUGH IN ONE YEAR. WE HAVE ALWAYS BEEN TREATED FAIR ON THE PHONE WHEN IT CAME TIME TO UP THE AMOUNT WE COULD USE.THEY HAVE A GOOD CUSTOMER SERVICE THAT IS EEASY TO GET AHOLD OF AND HELP WITH OUR PROBLEMS. THEY ARE SO GOOD TO FOLLOW UP IF WE HAVE A COMPLAINT ABOUT ANYTHING.

5 years ago

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Lindsay Fritts San Diego, CA

American Express is THE BEST! I have the platinum card and cannot say anything bad about them (even with the high yearly fee). Anytime something I bought with my Amex breaks or has an issue, I reach out to Amex and they immediately refund me to fix or buy a new one. I have extended warranties on everything I buy through American express (I got a new harddrive on my Mac and Amex covered every penny!) Favorite card!

5 years ago

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Stephanie M. Oceanside, CA

I have the Bread Cashback reward card. I love it! I buy myself a little gift with it every month.

2 months ago

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Annette Branson, MO

I use the Blue card and I love it easy to use and Amex is always alert to possible fraud!

2 months ago

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Michelle Thomas Anaheim, CA

I had an American Express card years ago. I was pleased with them and their customer service was great.

4 months ago

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Otim Jordan Entebbe, 113

While using American Express , allows simple and Auto transfer and funds can be accessible around the clock.

3 months ago

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Melinda Abu-Khader Murrieta, CA

Great customer service and good interest rate. They have different products and offer travel points.

3 months ago

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Cate Jackson

Benefits are amazing and although they have a yearly fee, the points and benefits still make it worth it.

3 years ago

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Angie New York, NY

American Express was a good credit card company but the cost for their yearly fee was just too much to continue being a customer. They are very credible and I would go back if it wasn't for the cost to be a cardholder.

3 months ago

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Dahlia West Hills, CA

I like American Express because it is accepted at most retail stores. I have not experienced any major issues when using my card. I've had my cards for several month now and I have not ad to call customer assistance.

4 months ago

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Sonya Parker Mesa, AZ

I rate American Express the #1 over ALL CARDS. They offer a wide variety of cards with various payment terms and offer various products.

4 months ago

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Laurie Shannon-Bailey

American Express has been my preferred credit card company since 2001. The customer service is incredible. I highly recommend American Express.

5 months ago

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Jeri Bryant

I have 2 cards with them and love the services they provide and the update on events they sent me too. the international benefits are the best period.

7 months ago

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K.I.W. Lawrence, KS

Decent card but their travel perks aren't all they are cracked up to be and the customer service isn't anything to write home about. The concierge service didn't get me any better deals I couldn't get myself but it does save a little time.

7 months ago

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Ricardo Ortiz Fredericksburg, VA

American Express has been my savory. With out it I would be doomed , they have the best customer service always helpful and kind spoken. Highly recommended for anyone looking to get a credit card. An A+++++++++++

1 year ago

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Ruben solis

Customer service is always an issue with credit card companies, retail stores and businesses. An American Express is exceptional and it comes to customer service American Express is exceptional.

4 years ago

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Larson Riverton, UT

This is been a great card to have times of emergencies. When I got this card the people who helped me were so nice. The company and its services are so great. I’ve had good experience using this card and would recommend it to others.

4 years ago

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Jeremy Balls Kaysville, UT

I have several AMEX credit cards. Cards are usually accepted in most places. Benefits from most cards make it worth to have. and rewards are easy to redeem. I had my credit card information stolen once and AMEX was great to work with.

4 years ago

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Mark

We used American Express for several years while they were affiliated with Costco. The annual rebate was reliable, and their website was easy to use. While we no longer use their services due to Costco's change to Citi, we would have no problem using their services in the future.

6 years ago

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Jessica C. Apex, NC

I no longer have a card with American Express since they broke from Costco, but I never had any problems with them. I liked their website much better than Citibank's (who Costco partners with now), and they were really good to take care of the couple times my husband's card number was stolen and used, so that was very appreciated. They aren't accepted everywhere which can get annoying, but overall they were pretty good and I liked them. The only reason we were with them in the first place though was because of the partnership with Costco.

6 years ago

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Kari Staheli

I got my american express card so I can get the 40,000 travel points that was advertised with it. I spent $1000 in the first 3 months. After I spent my money they quickly credited my account with my travel points. Yeah!! I like the online payment option.

6 years ago

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Jennifer Costa

This card was good. Easy to use website.

3 weeks ago

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Grace Singer

I love Amex credit cards, the security that comes with them, the offers, and their app is easy to use and straightforward. Having said that, Amex isn’t accepted everywhere which is annoying sometimes.

9 months ago

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Charles Ford

Best financial institution to do business with and now they offer personal checking accounts if you have been a credit card member with them for over 3 months you’re eligible to open a account

10 months ago

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Yesmin Wilson Warner Robins, GA

You get what you pay for! American Express has the best customer service representatives always willing to explain the details of my credit card use. I've never had any problems using this card.

10 months ago

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Frankie Oxendine Fayetteville, NC

My AMEX card has given me access to exclusive membership benefits not available with other comprisable cards. The AMEX customer service is always professional and willing to go the extra mile to ensure my needs are met.

10 months ago Edited May 26, 2023