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American Express (Amex)

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7.4

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Missions Dallas, TX

Have had American Express account for 50 plus years. Years ago they were the only card that helped parents with students in college. Provided a student credit card that parents were still responsible for charges, but only if you informed the student. I have never had any problems with charges, refunds or customer service. The card to have.

6 months ago

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Bunny Garlington Weatherford, TX

This a great credit card. It can keep one in good shape financially as it has to be paid in full each month. This card is accepted world wide and has a great reputation. They will work with you if there is a problem. There is another AMEX that lets you carry the balance.

7 months ago

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TC B Florissant, CO

Love Amex! Quality product and customer service! I heard they also treat their employees very fairly, and that employee satisfaction at this company is very high. That always matters when it comes to the service you receive as a customer, and I definitely will support a company that does this! I have the blue card.

7 months ago Edited August 11, 2023

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Lynnetta W. Monroe, LA

I love the fact that AmEX has some of the lowest interest rates on their card. Their computerized introduction is not slow or have delays when I call for just basic stuff when I don't need to talk to a person. If I need a person, I can get to a customer service person without a lot of hassle.

8 months ago

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John Baylor Jr Richmond, VA

Amex is a great credit card company! There's a bit of a stigma of what type of person has or can be approved for an Amex but they actually work with fair to excellent credit. Customer service is great and chat conveniently available makes it easy to contact them if needed!

8 months ago

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mary susan watkins Spring, TX

i have 2 amex cards for personal use and i have had great experiences with the company and the use of their cards..they are accepted almost everywhere and they now have a "pay on time" for expensive purchases, which at one time they did not have..i try not to us that however, and pay as i get the bill..i recommend amex cards,even though there is a yearly fee for the gold and platinum ones..their customer service is great and you get a REAL PERSON on the phone..thanks

1 year ago

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Devon Neil

Roadside assistance is included at no extra cost. It has many other perks and it truly makes it a piece of mind instead of it just being a ordinary, everyday credit card. Customer service is always polite, ensure the security of my card stay up to date, solve any issues I may have and ensure that I have a competitive interest rate. I have to admit that I was a skeptical customer at first but I'm a very proud user of my AMEX card and I highly recommend that everyone give them a try.

4 years ago

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Gioacco

I called to tell them about an upcoming large expense. It was a terrible expense, as my mom passed on and I had an unexpected funeral expense. The customer service rep. let me have a lower rate of 1.9% for all expenses on my AMEX card for the next 9 months to help me make ends meet in my budget. I am very thankful for the kindness and compassion of the people at AMEX.

4 years ago

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Jen Paxman Lehi, UT

I am fairly new to American Express. I have one of the Delta cards and I absolutely love it. The airline benefits are amazing, and have made it so we can take our family of 5 to Hawaii and not have to pay for a single ticket!!! Their customer service is so amazing to work with and are always kind and helpful. It is very easy to pay my bill online as well. I would, and do, recommend this card to anyone looking for a great airline card.

5 years ago

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Laura Howard Brooklyn, NY

My first AMEX card was in 1994, then I got the Delta Skymiles AMEX card just over a year ago. I have so many positive experiences it would be impossible to list all here, but in summary, AMEX have ALWAYS been there for me when I have had issues with vendors. The app is easy to use, the website is easy to use and customer service is absolutely wonderful.

5 years ago

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ps2os2 Chicago, IL

When it is needed to call the AMEX people you are treated nicely and when they answer the phone you do not have to repeat your card number as they have a system that identifies you as a legit caller and the people you talk too are reasonable . There was a time when AAA double charged me for a battery replacement and they saw it immediately and reversed the charge. Sadly AAA dropped AMEX soon after that.

6 years ago

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Adam Floyd Morrison, CO

I have the AMEX platinum card which is great for business and personal travel. While pricey, I always feel that I come out ahead. They reimburse travel expenses related to baggage, Uber, global entry, and others. In addition, I automatically get status at hotels, car rentals, etc. While I earn status on many of these already, some of them I only use on as needed basis. Their concierge service is wonderful. I have used them to obtain tickets and restaurant reservations in various cities and well as provide recommendations.

6 years ago

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Dale Ash Sandy, UT

This is a great company. They offered an American Express card as soon as I had my first job. I've been with them ever since. I did switch to a Delta American Express card. I like the mileage rewards. I also get a free companion ticket voucher every year. They are very responsive when you call. I appreciate the ability to categorize and evaluate your expenditures by purchase area. Their service professionals are always very friendly and helpful.

6 years ago

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Thomas Taylor Salt Lake City, UT

Well, American Express is a straight forward, well recognized card that has always been accepted everywhere with no questions asked. One time when there was a mistake on our monthly statement, a single phone call cleared it up in our favor with an apology from the company. Additionally, our card is a full AmEx card under a Delta Sky Miles plan that gives up credit for flights on Delta with every use!

6 years ago

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Satoria MoonGoddess

I love their rewards program and they are taken everywhere especially with international travel.

2 months ago

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CentralNEBnB Cozad, NE

I have had an AMX for many years for many reasons. Customer used to be stellar and claims were easily settled. A little more automated and less customer contact involved. Not as impressed as I used to be. Card provides great benefits and good coverage on a number things. If you utilize the benefits offered, the annual fee may or may not be worth it. Look and choose.

9 months ago

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Tina Gardnerville, NV

I've had several credit cards and this is the BEST...customer service is outstanding, phone help is available 24/7 and associates always go out of their way to be helpful (I'm profoundly hard of hearing, and need extra help in every transaction, but they are never short-tempered when I have to ask for them to repeat themselves). If I had to limit myself to just one credit card, this would be the one!

10 months ago

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Stephanie M. Oceanside, CA

I have the Bread Cashback reward card. I love it! I buy myself a little gift with it every month.

1 month ago

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Judy Greene Pahrump, NV

I really like my AMEX card I had several other credit cards but none would give me the credit line I wanted; American Express gave me more. They have percentage back on purchases as the other cards do but then they provide special offers like 25 cents per gallon off gasoline as certain stations, Dunkin and Coffee place gift cards, and other things each week. They give discounts on entertainment venues, travel, and games one can play for prizes. Their billing is accurate and easy to read. I like the ability I have to manage my account so that I get notifications on purchases and when my card is being used on the internet.

1 year ago

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turner2001 Santa Clara, CA

I've been using AMEX for about 20 years. The best thing I can say about AMEX is that they've got your back. Unlike most credit card companies who usually side with the merchant when there's a charge dispute, AMEX usually takes the consumers' side during a charge dispute. That often results in a positive outcome for the consumer. AMEX often doubles warranty policy when using their card, and gives you car insurance coverage for rentals. AMEX has a very good free card, and though it only pay 1% back to you, the fact that they have your back is the main reason I use AMEX for most of my purchases. In my opinion, I unhesitatingly endorse AMEX.

3 years ago

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Ian F. Hattiesburg, MS

AMEX is my favorite credit card. I use two of them: the Hilton Honors AMEX and the AMEX Platinum. The Hilton Honors AMEX is my go-to card, because it gets me all kinds of points which I turn around and use at hotels. It comes in really handy whenever I'm on a small family trip or moving from one city to another, which I tend to do as an active duty military member. I like the AMEX Platinum card because it gives me free lounge access in select airport lounges. This is really helpful when I'm looking to let my hair down in an airport, it's quieter than the standard terminal, and the facilities are generally better and cleaner, and then there's the free drinks, fruit, sundries, and wifi.

3 years ago

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Steve Anderson Lindon, UT

I've been pleased with American Express. I have had my card for several years now. I use my American Express to pay ALL of my bills and other purchases. I've never had to pay late fees or penalty fees so I don't know what that part of the game is like. I make it a point to pay my monthly bills on time and 100%. If you can do that without fail, then they are a good card to have. For me, I like the frequent flier miles and the free baggage I get with my Delta American Express. What I get from that card makes the year fee worthwhile. I have run into only a few places that won't take this card, but I always carry another card with me in case I run into a store that won't take my American Express.

5 years ago

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Otim Jordan Entebbe, 113

While using American Express , allows simple and Auto transfer and funds can be accessible around the clock.

2 months ago

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Melinda Abu-Khader Murrieta, CA

Great customer service and good interest rate. They have different products and offer travel points.

2 months ago

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Angie New York, NY

American Express was a good credit card company but the cost for their yearly fee was just too much to continue being a customer. They are very credible and I would go back if it wasn't for the cost to be a cardholder.

3 months ago

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Marsha Cummings Leesburg, VA

American Express / Amex Travel - The Worst Experience In March, I book a trip for my family going to Greece in June 2023 using my American Express through Amex Travel. This was my first time booking through Amex travel and it will be my last…… My brother suddenly passed and had I to cancel our family vacation trip. Now I am making funeral arrangements and booking flight to Trinidad because that where he lived. I spent four hours with a representative from Amex explaining my situation in order to get a refund for our vacation trip. Once we were done the representative assured me that a refund from the airline and hotel was not a problem once I sent their team (Amex Travel Refunds) my brother death certificate and proof of relationship. Which I complied and sent all the necessary documents. It has been three months and I am still waiting on my refund. After sending an email for a status update, I received an email stating that my refund has been delayed beyond the previously communicated timeframe and if there are any additional delays, they will keep me informed. I highly recommend you stay away from both American Express and Amex Travel. This is just unbelievable that it’s taking this long to get a refund and that I am still paying both cost and interest on a trip that I never went on that I cancelled in ample time.

7 months ago

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Sandeep Rajmail Sacramento, CA

I have great experience so far using AmEx. I like their service related to their credit card. I am customer since 2017. I like their credit score report to keep my credit score up and It's free for all the AmEx customers.

9 months ago Edited June 5, 2023

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Angela Baker Sykesville, MD

I have always love my Amex card however I may pay it off and close it, they will randomly go in and lower your credit without warning. I have always paid on time and quite a few times paid it off, then run it up again just to pay it off. They recently took me from a 20k credit to 8k. They say they do it if you your credit score goes down because of other balances. If I have never defaulted or been late, I would understand it. When credit card companies do that to you it impacts your credit score because it appears to high usage.

6 months ago

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Grace Singer

I love Amex credit cards, the security that comes with them, the offers, and their app is easy to use and straightforward. Having said that, Amex isn’t accepted everywhere which is annoying sometimes.

8 months ago

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michael L Wallace Arlington, TX

I had an issue with one of my American Express cards and I called customer service. I have never been happier. The representative was polite, listened to my concern and was able to correct the issue in a short amount of time. I also love them sending me my credit score on my monthly statement. Very good company.

2 years ago

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JOHN M CAMPBELL ,

#1 in Customer Service! There are never long wait times, they always serve with the highest degree of professionalism, the first person who answers can always solve your issues (no getting transferred from agent to agent) and excellent fraud management services.

3 years ago

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Nichole Hiatt Eagle Mountain, UT

I have been a Hilton AMEX cardholder for about 10 years now, and I love the benefits the card gives me. One trip when we were out of the country, we had some problems with using the card and customer service was able to give us a temporary card number to use until we got home.

4 years ago

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James Conder Eagle Mountain, UT

I currently have an American Express Credit Card that I've had for a few years. Unfortunately for me I had some emergency things hit me all at once and caused my balance to jump higher than I would have ever liked. I'm always on time with my payments and just would wish that a valued customer as myself for the past few years would be eligible for a interest rate decrease since I'm never late on my payments

4 years ago

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Eddie Rios Ogden, UT

American Express is a world class experience. There is no better credit card. High end service, acceptability at millions of locations, safe transactions with high class service and support. It does not get any better than with American Express, the icon in the credit industry.

4 years ago

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Yolanda Briganti Riverton, UT

I've had a Gold AMEX card since 2014. I love how the website keeps track of the spending. We got the card to use the points for airline travel. The only downside is that very small businesses don't take AMEX because of the fees they are charged.

4 years ago

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Aaron Paxman Lehi, UT

I currently have an American Express credit card. It was easy to obtain without much hassle. I have enjoyed the perks and points that I earn with this card. Website where I applied for the card was user friendly and I was able to chat with a rep as well who guided me through the process.

5 years ago

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Nicole S. Pleasant Grove, UT

AMEX has answered all my questions when I have called on my newly opened account. I had questions on balance transfers which has a 0% balance trasfer fee. The customer service was great and done in a timely manner. It did take a few extra days to get the physical card, but nothing to worry about.

5 years ago

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Lesa Burgess Pleasant Grove, UT

I own an American Express Delta SkyMiles Credit card and I love it. I make all of my Delta purchases on this card so I receive double miles. I do wish that owning this basic card would get you in the Delta lounges at certain airports. I certainly love the yearly companion ticket, which my wife & I use for our annual vacation. 5 stars!

5 years ago

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Anne Kimball Salt Lake City, UT

When I had an American Express card they always had good deals with other companies. I one time got $10 off of a Forever 21 purchase just because I had an American Express card! I loved those perks. It is a little annoying though that not all places took Amex. I know more and more places are taking them, but I always had to have another card on me just in case, which is something I've never had to be worried about with my Visa.

5 years ago

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John M Stanley

When we needed some help with our card, their customer service was just outstanding! They helped us get back on track and took care of our issues - someone else got our card number and the account was closed immediately, no cost to us for any purchases, and new card issued immediately and sent out the next day. Excellent card!

5 years ago

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Hannah Pleasant Grove, UT

We use the delta amex card. I love that I can use the card with the knowledge that if I needed anything, they are super easy to contact or talk to. It is nice that when I call it is someone from the United States that I am speaking with. Traveling internationally with the card was great.

6 years ago

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Cassidy Gundersen Orem, UT

I have loved my American Express card. I got it during a time when points were doubled for signing up- which made it even better. They have excellent customer service and are very helpful with any needs that I have, especially replacing my card. Only complaint is that many stores don’t take AmEx because of the associated fees.

6 years ago

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jack vierling Jacksonville, FL'

easy to work with, monitor charges and if do not seem in line with past charges its flagged to me. whenever card has been used impoperly (thief) there is no argument with AE and the charge is deducted. Where it is not honored, i don't shop there.trust AE to have my back.reliable, professional people.

6 years ago

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Connie Mayer South Jordan, UT

We love American Express the most out of all our credit cards. We have a Delta card through American Express, and it gives us many perks. We get to use the Delta Lounge in the airport when we travel, and it is all because of our Amex. Amex has tons of perks for different cards. We love it.

6 years ago

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Lindsey Andersen Provo, UT

I loved my American Express card, and only had to get rid of it because of the annual fee on my Delta SkyMiles card. I enjoyed lots of benefits like free 2-day shipping just for being a cardholder and other discounts and coupons. Great card! The only other drawback I would mention is that small businesses typically do not accept it.

6 years ago

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Damon Wilson

Flexible spending and cash back rewards. AMEX is my go to card and it keeps people honest. Though I have flex monthly spending I like the idea of having the full balance due at the end of the money, it allows me to use the card as a debit card and just pay off the balance monthly.

6 years ago

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G. Goodrich Orlando, FL

Best customer service. I have been a long time customer of American Express. I experienced some hard times financially, and fought my way out. One of the first cards to give me a second chance was American Express. In return, they have my loyalty for life. I refer everyone I know, and I recommend AMEX to everyone.

6 years ago

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Janet in Santa Cruz, CA Santa Cruz, CA

Customer service is empowered to make decisions or waive fees. They are always available and understand my issues. They have a pretty good interest rate. But it's mainly that calling customer service NEVER gets me someone who says "That's our policy. I can't do anything about it."

6 years ago

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Jonny Hancock Draper, UT

I recently canceled my credit card with American Express because I simply wasn't using it. When I called in to cancel my card I expected a long explanation on why I shouldn't cancel my credit card instead I was greeted with the customer representative saying, " we are sorry to see you leave our credit card family, and would love to work with you in the future." Because of this simple response I will most likely use American Express again in the near future.

6 years ago

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William Pommering El Cajon, CA

Any cardholder can rest assured that in the event of any issue, American Express has our back. I have been a customer for fifty years and that have always handled every issue that arose to my satisfaction. They are then whenever you need them.

9 months ago