Name: Verizon
Rating: 3.3

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Pam Robello Marysvale, UT

We use Verizon for our phones as it is the best provider in the area we live in. It would be nice if they still had an unlimited data plan that they had years ago. The one they have now is just too expensive so we switched to the basic

4 years ago

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kristin Gneiting Pleasant Grove, UT

My work phone is through Verizon and I really love that the coverage in Logan Utah is so good! It also works so well with Chromecast on our television. I'm am a great fan of Verizon and would recommend it to my family and friends.

4 years ago

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Angela Wellsville, UT

I have been a Verizon customer for years. I feel like their coverage was actually better 3 or 4 years ago then it is now, but overall I’m able to get service just about everywhere I’ve needed to. I also really appreciate their in store customer service. Employees always seem well informed and educated and have always been able to help with whatever situation I present them with.

5 years ago

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Chloe Adams Morgan, UT

Because I switched jobs I had to cancel my Verizon plan and I can honestly say it was the worst decision I’ve ever made in regards to my cellphone service and plan. I love Verizon! The people working meet you with such big personable relatable personalities I always left feeling understood and that my problem would soon be resolved.

5 years ago

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Haley Baldwin

I’ve used Verizon since I’ve had a phone. I have never had a problem with them. The coverage is great! I have coverage in a lot of places my friends using other phone providers don’t. The pricing is very affordable compared to other phone plans I’ve looked at with other providers. I’ve never had a problem with them.

5 years ago

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Marissa Redwood Falls, MN

Verizon has never done me wrong. I always get good service. I really have no complaints, so I'm a happy customer. I did have one terrible customer service experience at one of their stores in Orem, UT, but other then that they've been good.

5 years ago

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susie Kaysville, UT

i have always had verizon and i probably will always use verizon it works the best for me. the service is always the best with verizon especially when i’m traveling. like when i’m with friends who don’t have verizon there phones never work and mine always does. which is so nice!

5 years ago

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Anne Sainsbury Payson, UT

Verizon has never failed me! I have never had a dropped call, and I have had service where many other people have not! Great product, and great customer service, plus I've only been paying $27 per month for my plan for 3+ years now!

5 years ago

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Camilla Lundberg Mapleton, UT

I love using Verizon i love the phone plan and the way they set things up! i love how fast it is and i love the service. I think verizon is a very good phone service and everyone should get it because its fast and so amazing! You are guaranteed good service. I also love the customer service they are always there to help you no matter your issue

5 years ago

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Reese Pleasant Grove, UT

I have Verizon as my Cell Phone provider service and they have great service almost anywhere I go and when other people don't have service I still have service. They have good rates and I like their access to WIFI and streaming seems to be fast and good quality.

5 years ago

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Eliza Anne Jones Provo, UT

Half of our family has Verizon, and the other half have a different cell phone carrier. Verizon has service is many more places and the customer service is high quality and helpful. I would recommend Verizon when looking for a new cell phone carrier.

5 years ago

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Michael E Berrett Lindon, UT

Verizon is a good company, Their cell telephone service coverage has never let me down. I appreciate the helpful staff at the Verizon store I have been in, to receive help looking at my plan, and considering the purchase of a new phone. I have u sed the out of country service for overseas coverage a sell, and that experience was positive, and I was able to keep in contact with my family on my trip overseas. Verizon is a good organization which I appreciate

5 years ago

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Michelle De Oliveira American Fork, UT

I have been using Verizon for about 5 years now and it has been good for our family. We get good coverage and rarely have calls dropped. Their customer service leaves a little to be desired. I recommend checking your phone bill carefully too. There were a couple of charges for services on our bill that we didn't request or want and I had to ask for them to be removed. They did remove them immediately and gave us a credit too, so that was nice.

5 years ago

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wayne sanders Valley Center, CA

Verizon has been a great cell provider. I have cell that is now paid for by my employer but I previously paid for my cell service and had chosen to stay with Verizon. I feel like I have consistent service without dropped calls. the plan I have is inline with the rate that my employer pays but that I previously paid on my own. as long as things stay the same I plan on staying with Verizon.

5 years ago

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JNH American Fork, UT

I have been with Verizon for years. I stay with Verizon because of the quality of coverage. I also appreciate the customer service. I have been treated fairly in every concern or question that I have had regarding my billing.

5 years ago

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Ryan H American Fork, UT

I will likely never switch from Verizon. They have by far the best coverage in the places I like to have service. I've been in mountain canyons far from civilization with customers of other carriers and I'm the only one with coverage.

5 years ago

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Ann Bailey Lehi, UT

I love that wherever I am in the world, I can count on verizon to have cell coverage. I rarely have had a dropped call, when other people with other providers I'm traveling with seem to have a few problems with their carriers.

5 years ago

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Kymberlee Yack Orem, UT

verizon is so great to work with. i have a big family so it was hard to find a company that could get us all on the same plan for my price range and get us the coverage we wanted. lets just say i haven't been disappointed since going with them

5 years ago

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Melissa Carreno Mesa, AZ

expensive and sometimes shady, but great company. The service provided celluar doesn't compare with others, not even at&t and they're the largest competitors. The price is high, but does provide great service. Customer service is okay, but that's because not all the employee p.o.s. are all cohesive. Overall only recommend because there is no better company.

5 years ago

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Wendy Glade American Fork, UT

I have loved Verizon as my cell phone provider. Whenever I have been in more remote places, ie. cabins, mountains, etc. I have still had coverage where people with other carriers have not. It is a little more expensive but the service is great!

5 years ago

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Lindsay Fritts San Diego, CA

Love Verizon! I have had version since I got a cell phone in 2004 and have never switched. I have friends who use other companies and they all complain or don't have service when I do. Sometimes the LTE isn't the best, but overall I am really happy with my service!

5 years ago

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Sam Anders Orem, UT

I originally joined with Verizon because they had the best cell service in the area in which I lived. Their pricing is a bit high, but I guess it's worth it to have reliable cell reception. I now live in a more populated area where reception isn't a problem among the other carrier. While I would like to move away from Verizon, I'm hesitant in switching since it feels like I would be making a decision on choosing a lesser of evils.

5 years ago

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Makenzie Fort Apache, AZ

I’ve been a user of Verizon for over 4 years now, and I’m always impressed by the level of concern they have for my needs. They’re fast in their service and competent in their abilities to fix my problem! I’ll always use their services.

5 years ago

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Kristen Schow Pleasant Grove, UT

I know Verizon is a little bit more pricier than some of the other cell phone companies, but I can tell you that they have the best service and I don't lose signal and I have wonderful coverage! And their customer service is awesome.

5 years ago

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jenny Gilbert, AZ

You definitely get what you pay for. We might pay more with Verizon, but we always have great service and very few dropped calls. We love the convenience of family plans and the options that are available for parents with children. My favorite Verizon service we have is the Gizmo watches for my children. It is so great to have a way to keep track of them without giving them the responsibility of a smart phone.

5 years ago

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Sarah Ava Salt Lake City, UT

We switched over to Verizon after being with T-Mobile for years, mainly because of their coverage. We’re able to get service where we couldn’t with our previous carrier, and have had great service while out on road trips. Their plans are more expensive which is the only downside, but you get what you pay for. Customer service has always been helpful when we call in.

5 years ago

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Sofie Rosenvall Alpine, UT

I have been a paying customer of Verizon Wireless for over 15 years... We have great service, great products and every time I call into their customer service I am treated with respect and they are always very helpful... Reason they aren't getting 5 stars is because I wish they would figure out their data, I feel like we sometimes get raked over the coals in paying for Data, wish Verizon would fix this one part... Other then that great company!

5 years ago

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Jo Lars Pleasant Grove, UT

With Verizon Stores all across the country, it is easy to get face to face help no matter where you are! And when you can't go into a store, their phone support is great! Their app makes it easy to track your bill and data usage. Cell coverage can not be beat!

5 years ago

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Tualagi Saint George, UT

Better than Sprint, Cricket, Boost, AT&T and Tmobile. I have been with all these companies and Verizon beats them all because they actually care about there customers. They are helpful, billing never overcharges, my statements are accurate, price is cheaper for a family plan, and i like the upgrades.

5 years ago

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Mali Orem, UT

i have been a customer of Verizon for many many years and i absolutely LOVE them! i have no complaints at all! Excellent customer service, offers paperless billing straight to my email, they offer a decent price on warranties.

5 years ago

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J Paul Wright Central, UT

Verizon has been good to work with. It has been the only company we have ever dealt with. It is a bit pricier than the other companies, but in our area, it is a very reliable service. Their family plan with 4 phones and unlimited everything is great and has brought the price down match other phone plans. That is the best way to go. When I have had to call with issues, they have usually worked well with me. I love the online customer service chat feature.

5 years ago

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Robin Orem, UT

happy and loyal customer for over 5 years now. satisfied with the service. no more dropped calls, works when i am in the hospital, and they get my monthly bill right. now extra charges or hidden fees. customer service is always helpful .

5 years ago

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Jodie Larson Pleasant Grove, UT

I have been with Verizon for close to 20 years now! I love the cell coverage that I get across the country! I love their app that tells me what my data usage is, my bill due date and amount, and other important information. There are stores everywhere so it is convenient to go in person when I have questions or concerns. They have been great!

5 years ago

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Janna Gilbert, AZ

We have been Verizon customers for about 20 years. For the most part the actual cell service has been next to none! We rarely drop calls, have fantastic coverage and the quality of the calls is usually amazing! We pay a ton every month to have this service and with 7 devices, this is usually over $500 a month. My only complaint would be the cost. I wish they could lower our monthly fees, especially because we have been long time, loyal customers.

6 years ago

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Anna Hu Provo, UT

I just switched over to Verizon 2 years ago and love that I did. I see a huge difference in my service and connection from my past provider. I never have areas where I don't have service anymore and my connection is always extremely fast. I have a great plan that works for my family that the whole family enjoys being on.

6 years ago

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Karen Nelson Alpine, UT

They are geniuses. I can't believe the places that I have been and still gotten coverage. A lot of people complain that it is a little more pricey than other companies, but it is 100% worth what you pay. The coverage is unbelievable.

6 years ago

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king Queen Creek, AZ

ive had Verizon for a long time, plans are $$$ but i enjoy there customer service. i lost my unlimited plan when we where adding a phone to our account. They where not going to give it back, because it was the rep at the store who messed it up they did what they had to do to get it back took 2 weeks but i got it back, then month later they brought the unlimited data back. lol

6 years ago

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Estefi Arreola Leyva Gilbert, AZ

Verizon is the best for getting cell phone service. Verizon is expensive but it's worth it! You can get cell service when you go up to the mountains, not like the other services. I know a lot of people that have Verizon and like it.

6 years ago

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Jordan Keck Iona, ID

I have been with Verizon for the last few years and have enjoyed the great service that they provide! In the area that I live in Verizon is heads and shoulders above all other companies. Whenever I have had questions or concerns they are handled smoothly and professionally.

6 years ago

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Deneane Robbins

To expensive and the customer service is hit and miss. Still with them have been for several years but looking to change when all items ate paid in full.

6 months ago

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Marianne Foster OR

Worst customer service. They take advantage of elderly. When helping a 90 yr old friend try to cancel phone service we could get no assistance from store reps in 2 different Bend Oregon stores. Bait and switch tactics tell him phone was free then charging him.

6 months ago

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Mike Verissimo

Their All incompetent they suck they said someone got threw their security and opened and account stoled my checking account number stole thousands of dollars from me and Verizon would not give me any information because it's not my account they are protecting the thief they suck after being with them since the eighty's

6 months ago

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Christian Nakamura Secaucus, NJ

Living in Texas, I have spotty service in hill country towns and very slow internet speeds on data. I've used Verizon for years, but it wouldn't take much for me to move to another cheaper company.

11 months ago

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Robert Horn II Pahrump, NV

I had Verizon fiber optic internet, landline service, and cell phone service. All three services were superb. I rarely experienced any outages.

11 months ago

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Jimmy Soo

Subscribed Verizon home internet service. They sent me a most irresponsible and incompetent technician to install new service. Upon his arrival, he simply hook up the equipment and left. Called him back informing him of No connection service, he replied that his job was hooking up the router from ONT, I could have done this myself. Then he informed me that if I wanted the internet connection service, I must call their customer service, What A Joke!. Spent over an hour with their tech support troubleshooting team, still couldn’t connect.

11 months ago

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Ava B Phoenix, AZ

What happen to the Human Factor? I’m extremely disappointed and disgusted with Verizon's Finance dept regarding a payment arrangement. I called yesterday as I was advised by their finance dept on July 18th, to follow up regarding extending a payment arrangement by 10 days as I've been unemployed for about 9.5 months and no income for 5 months, plus over 55. I was offered a position and my first payroll check is in 10 days in speaking with the Finance dept on July 20th I mentioned my phone is a pivotal piece of equipment in performing my responsibilities in this new position. I was informed by the Finance dept that this was not possible and they could only extended by 7 days, this will cost me my new job, I'm taken back by their stony and apathetic behavior as extending an additional 3 days makes a HUGE impact in getting my life & finances back on track, I understand business is business however after 12 years as a Verizon Consumer this is an all time low, as 3 days will not impact Verizon's bottom line as it would mine

1 year ago

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Ben Milano North Babylon, NY

I am scheduled to have my Optimum tv service cancelled on August 1st. I wanted to switch to Verizon FIOS for 500 gig wifi. It was the most horrible, pathetic, aggravating, annoying, experience I have ever had. I called seven times to get the order placed. The order was "confirmed and finalized" all seven times. When I went back to confirm, I was told, all seven times, that no order was placed. All of this after I already cancelled my Optimum plan. I gave up on Verizon. Now, I have to call back Optimum and have the initial cancellation request cancelled. Has anyone had the same horrific experience that I had?

1 year ago

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Rick Mathis Greenfield, IN

I love the reception I get. I have never lost a call. They are very expensive and dealing with the billing is horrible. I’m still waiting on a credit for 140.00. Been waiting for two months. Of course customer service is terrible also.

1 year ago

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Francis Okobi Hagerstown, MD

THERE IS NO ZERO STAR, ELSE I WOULD HAVE GLADLY GIVEN THEM THAT! RUN FROM THIS COMPANY! ELSE YOU WILL LIVE EVERY SEC TO REGRET IT. TRRRIBLE CUSTOMERS SERVICE FROM OVERSEAS WHO DONT HAVE ANY IDEA WHAT THEY ARE DOING! THEY WILL TOSS YOU OFF TO THE NEXT REP AFTER 2HOURS OF UNRESOLVED ISSUE AND YOU WILL START ALL OVER AGAIN. THE SIMPLEST ISSUE WILL TAKE HOURS ON THE PHONE AND YET WILL REMAIN UNRESOLVED. OUTRAGEOUS UNEXPLAINED BILLS AND TERRIBLE NETWORK SERVICE OVERALL! PLEASE READ REVIEWS BEFORE YOU JUMP IN! I DID NOT READ THE REVIEWS AND HERE I AM GETTING BILLED AFTER RETURNING GATEWAY AND ONETALK DESK PHONE THAT NEVER WORKED. JUST 3 LINES AND I AM PAYING AN AVERAGE OF $600 A MONTH! TERRIBLE COMPANY. YOU WILL GET RIPPED OFF. DO NOT SIGN UP PLEASE!

1 year ago

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Kim Wetzel Humboldt, IA

Up until approximately 3-4 years ago. I would have given Verizon a 5+! Now it is HORRIBLE! The signal/connection is awful around Fort Dodge, Ia...never has it been like this and it is getting worse! Dropped calls or no connection at all! Local reps are rude. When I call, all I get is automated which does NOTHING! I have been in the service industry and am extremely disappointed with Verizon's service! It is obvious, they do not care about their customers! I believe in giving a company a chance to correct issues but they do not talk their customers anymore. I want to stay with them but they are making it hard.

1 year ago