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Verizon

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6.2

Overall Score

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David Plummer

Great service and coverage. Pricing is a bit high, but the reliability of the network compensates for that extra expense. Obviously, the rates could be a bit lower and customers would be happier.

5 years ago

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JennyChaco

Verizon has the best coverage and price I've researched. I've never had a problem in the 5 years of using them.And they don't bombard me with emails or ads.

5 years ago

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Lorry Sorgman,EA,MST,USTCP Newton Center, MA

Always willing to assist in arriving at the best service. Improvement in the area for on hold and transfer. People should be adequately cross trained and informed.

5 years ago

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Annie Lafayette, LA

I like the veterans discount and of course, a lower bill would be nice but overall Verizon is by far my favorite cell provider and I have had Sprint, T-mobile and AT&T.

5 years ago

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Irene S

I am very pleased with the company I have. They have always been very helpful to me when I need them. They are also very polite and take time to explain things to me.

5 years ago

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Jeff Daves

I love their customer service is a very knowledgeable of the products and the services that they have I would recommend them to anybody who does not have Verizon or any kind of cell phone service

5 years ago

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Lawrence Foster Scottsdale, AZ

Best cell coverage in the nation. Great service and products, love the NFL connection. But, you pay dearly for this great product and service. they are very expensive.

5 years ago

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Melvin & Valli Saucer Grand Bay, AL

In the beginning, they were not true keeping their advertizing promises. They naturally had a reason to explain it, but I didn't bite into that worm of lies and complained until they made things right. I am not a fan of Verizon but since that initial altercation they have been good to us like they should be.

5 years ago

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Anonymous Rossville, GA

Great service, low cost, great customer service. Always ready to solve any problems you have. Walk in stores have great workers with knowledge of your equipment.

5 years ago

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Fernando Delgado Tempe, AZ

I love the coverage that this company provides but I hate the restrictions of how much data me and my family can share. If I wanted to upgrade to get more, it costs an arm and a leg. I would love to continue my service with this company but finances said no.

5 years ago

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Karen S Priest Pleasant Grove, UT

I have been with Verizon for a very long time mostly because of there coverage. I never have dropped calls or dead spots. They are pricey and their packages are confusing along with their billing system.

5 years ago

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Jay Sussdorff Plattsburgh, NY

Satisfied but not ecstatic. I would like to downgrade to a simpler phone, but it's almost impossible. Hate the dozen nuisance/solicitation calls every day. Stop sharing my info!

5 years ago

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J J Yakima, WA

We were told by a CSR at our local store about a bogo offer. The s9+ if we added a line. We didn't need another line so the CSR told us to add one to get the bogo offer and once we activate the new line to cancel one of our old lines. He also told my wife that he wasn't supposed to tell people that. So when my wife called to activate the new line and cancel her old line she asked the CSR on the phone if she could keep her same number, she was told yes no problem. We knew we were going to have a larger than normal phone bill the next month but when the second month was high also she called to see why. As it turned out the CSR that was to activate our new line and cancel an old one did the opposite and now we are stuck paying for a $1000 phone. When we tried to call and get this fixed we were told sorry we can't help you now its past 50 days.

5 years ago

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Frene Ignacio Glendale, AZ

Verizon has a good connection nationwide and Mexico and Canada.However using it other than the countries I have stated are expensive. They are customer oriented most of the time.

5 years ago

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bill donohue Paso Robles, CA

They are ok. Too expensive. I'm looking now at T-Mobile, because Verizon is too expensive and they are sneaky. They are always pushing upgrades and insurance. Insurance is a racket. I just used it to replace a phone with a broken screen. I paid $14.00 a month for more than two years then had to pay a $200.00 deductable to get a replacement phone. The replacement is not new and has numerous performance issue, but the screen isn't cracked. I would have been better off if I had avoided the insurance and just paid for a new phone. But their sales staff doesn't tell you the details and it's impossible to read the fine print of the contract, especially after spending two hours in the store just to buy a cell phone. My next phone will be an unlocked phone purchased from e bay and will then select the provider I want.

5 years ago

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JULI LAWRENCE Wittmann, AZ

I like the coverage area. I can get calls or texts almost anywhere. That is very important to me. As far as improvements, the billing system and charges needs to be simplified. Costs need to come down.

5 years ago

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Steve Mathews

FIOS works well most of the time. Speed is almost always what it is supposed to be. But, boy, when you gotta call for help, what a nightmare. Next to impossible to get the reps to LISTEN when you don't have a run of the mill problem. They keep repeating their scripts that don't apply.

5 years ago

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Dylan Findlay South Jordan, UT

I have used Verizon for my cell phone provider for years. The coverage is great and I rarely get dropped or muffled calls. The only problem I have is that it’s easy to get confused by the pricing and customer service always gives differing information, depending on who you speak to.

5 years ago

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Chris Plato Baltimore, MD

In store customer service is the worst. Waiting time is always at least one hour and then you get a rep that doesn't know how to do their job. I had one store rep shout across the counter and past the customer she was working with "Why are you staring at me!". Frankly I didn;t know she was there until I heard her shrill voice. I was staring at the back of the customer's back while leaning against a column, since I'm disabled, at 10 feet away! Later when my turn came up, she took another customer ahead of me instead. When I complained, she said I gave my turn up. What? Why would I do that after waiting an hour in pain? But that's not the best part. After we got into an argument, this minimum wage worker shouted for the whole shop to hear: "Get out of MY store!" I replied she is an employee and it was not her store. It belonged to Verizon. She called security to escort me out. And my monthly bill is about $130 and this is how I get treated? I just needed someone to insert my SIM card in my new hone that replaced a stolen one. A simple 1-minute job for someone who knows how to do it. But this is no isolated case. Time and time again at different stores even, I get poor customer service and have to wait for it. And I pay more than 2 to 3 times what my friends pay for a single line at competitors. In the end she made a good sale for T-Mobile for better service and 1/3 of the cost.

5 years ago

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Aretha Bailey

Verizon representatives are patient and understanding. The employee are always willing to help with issues that you may be experiencing with their devices.

5 years ago

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Tina H Baynard Salisbury, NC

Never had any problems . I really like the c ell phone service. I have been a customer since cell phones were available. Never switched and never will

5 years ago

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HOPE MILLER Folcroft, PA

I have had Verizon since cell phones came out, never changed carriers. I feel I have always received great service while others are always complaining.

6 years ago

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Mark

High quality of call. Low failure usually good connection had issue with dropped calls in new house and Verizon sent signal booster which has resolved problem

6 years ago

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Carole Kempermann

Because they have good customer services but I think there are little high priced and some areas their service doesn't work too well but overall I would accept them because of their customer service is excellent

6 years ago

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Norma Schroeder

Verizon had decent coverage in my new home but it continues to charge more than the competition and doesnt offer any good deals to existing customers. I am very disappointed.

6 years ago

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Dan Mackintosh Newfoundland, PA

Verizon has the best coverage and is reliable. I have reception and my extended family keep dropping their calls with other providers. Nothing more to be said!

6 years ago

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Mia Naseer St Louis, MO

Best coverage and phone never drops a call. I can talk in elevators without the call dropping. More expensive monthly unlimited plan but you get what you pay for!

6 years ago

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Mariann Ramos Boynton Beach, FL

Verizon has made a lot of positive changes for their customers in the past year. I've been with Verizon for over 25 years. You can rollover your minutes and there family plan is very good!

6 years ago

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Elayaperumal Concord, NC

network is ok.customer service is poor particularly going to the store or calling them. also buying the same service on same day from costco folks got more savings and i paid 600$ more as they provided something when they talk and changed when it..once bought it. each time a new agent and no clue what was done before

6 years ago

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Scott Simpson

Bait and switch sales tactics. Signed up for unlimited data based on the sales associate explaining that throttling would only occur when network volume required it. Found out that Verizon automatically restricts data speeds to near dial up speed as soon as a device reaches its cap, regardless of volume on the network.

6 years ago

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Megan Rigby

Have been using Verizon for our cell phone service for awhile. never had any issues with pricing, quality or customer service. Accessible app makes it easy to change, view and contact Verizon if needed.

6 years ago

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Lindsey American Fork, UT

We switched over from AT&T to Verizon thinking it would be cheaper and better coverage - WRONG. It might be a good option depending on the area you live. In my particular area, I get worse coverage than I did with AT&T and my bill is way more expensive.

6 years ago

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Michele Gledhill American Fork, UT

We have been a customer for as long as I can remember. In the last few months our service has been horrible. I cannot even get through a phone call at my own home. I always drop service driving down my street. Also, it doesn't seem to load very well when I am off wifi. It's the first time I have considered leaving and going to another company.

6 years ago

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Lindsey Andersen Provo, UT

Verizon is hands-down the best coverage provider and customer service. They are a GREAT company, but that comes with increased cost. That is the ONLY reason I do not use them anymore. You get what you pay for, though! If I had the money, I'd switch back no question!

6 years ago

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Kyler Ashby

Verizon gives great coverage and it's 4G LTE network is very quick. It works great. My only misgiving is that on its phones there comes a lot of bloatware. Other than that, very good cell phone provider.

6 years ago

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Blake Wilcox Salt Lake City, UT

Verizon was good because of the coverage that you get. However, their prices are high and their data plans are not convenient. I wish they had more affordable plans for big families.

6 years ago

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Denise H. Mona, UT

I have been a Verizon customer for many years. Over time, I have seen customer service go down and prices go up. The only reason I have stayed with them is because they seemed to have the best reception in my area. I have recently seen commercials for other companies claiming to be as good or better than Verizon in this regard yet they offer much better prices. I may give them a try.

6 years ago

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Joseph RonPaul Elster Rogers, AR

was with verizon for a few years back in early 2000 when you had to pay 'long distance' fees for some calls. Had to dial 10 digits ALWAYS, but didnt know if it was LD until you got whacked with charges on your bill. asked if there was a way for me to know before i called, they said NO. I canceled my account, they kept charging and I didn't pay. 7 years later it dropped off my credit report! came back to them in 2006, after a generous employer discount I received. Had numerous connection issues for next 5 years, always replacing devices. they claimed the building was interfering with the repeaters. Then all of a sudden, the service got better. I received a MUCH larger discount through AT&T, so switched from verizon to them. With all my travels, I can say that verizon COVERAGE is usually MUCH better than any other. But when you have issues, you will get terrible support from them. Factory reset is their solution to every issue. Samsung Note 4, got 4 updates in 16 months. 1st one, battery dies within 5 hours of use. they replaced battery, worked fine without FR. 2nd one battery issues again, they replaced DEVICE first... repeated process. same results. Replaced battery, worked fine. 3rd one, battery issues AND SD card issues (samsung card). Would no longer read in phone or computer. Samsung replaced card, verizon replaced battery... all was well again, without FR. 4th one, battery issues AGAIN. Replaced battery, not much improvement. This time the VERIZON app (also updated), would kick you out after device check. Verizon solution? uninstall app update, which worked.... It's one thing after another with verizon. at end of my 2 years, i'll be going back to AT&T. I'm currently paying $178 for 2 lines (18gb data) with verizon, and my at&t account I have 5 lines (30gb data & 2 device fees) and paying $174. My last time using verizon

7 years ago

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George Hamilton Lyndhurst, NJ

I love Verizon Anytime I have an issue, they always walk me through it and really help me out. Their customer service is the best. I really can't stop saying enough things about them.

7 years ago

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Kelsi Hunter Taylor American Fork, UT

Would recommend Verizon...we've been with them for years and have been happy for the most part. Only issues in the past are w/ product not working and having to get a new one.

7 years ago

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Philip & Cheryl DiModica Lowell, MA

The new scam from Verizon Wireless, it's the Jetpack. They don't tell you how much faster it uses data than your iPhone. They tell you as long as you don't download music or movies it doesn't use much data and if you're just looking at email of surfing the web for a short amount of time, it doesn't have a negative impact on your data usage. I called Verizon Wireless because after 16 days I received a text from them indicating I was at 50% of my data usage. Per my conversation with the customer rep I was told to make sure I turn it off when I was not using it because it is using a ‘SMALL' amount of data even if you're not using it. How come the little detail was omitted at the time of purchase. My bill went from using less than 6g a month to over 12. When I called I was told to buy more data or pay the overage ($15/g). This device is a scam, they told me it would cost $10 a month and won't have a significant impact on my current data usage. To increase my data to the next level it cost $20 now I'm up to $30. Due to deceptive sales practices I tried to get out of my contract but was told the penalty for early termination is $175 (this is the big part of the scam). A Lower level service rep suspended the service for 6 months said they would cut the cost in half, because of the deceptive sales practices. After six months I called back and I asked to talk to a supervisor he (Robert) told me to bad you have to pay the penalty in full $175. I've been a Verizon customer since 1994, I was told how much they appreciated my loyally, but sorry we can't do a thing for you. BEWARE what you buy from Verizon Wireless their only interest is to scam you for as much money as they can. Please beware of their new scams and deceptive sales practices.

7 years ago

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Perry-Lee Detroit, MI

The absolute worst customer service ever. Trying to get a resolution to issues and each operator will pass the buck claiming it's out of their training capabilities. When asking for a supervisor the operators will leave customer on permanent hold or transfer so many times it will hang up line, when I called back only to go through the same horrible experience. I've had and on going issue with VZW for 2 years with billing and no resolution yet. I hate calling every month attempting to get help only to be lied to. I've been told someone higher than a supervisor will be calling that call never happened. Operators will hang up when they can't solve issues, they don't keep notes on your account so you won't have to explain multiple times . If we did not travel across the USA with our trucking business I would find another cell service but nobody in USA has better connection. I also don't want to be charged for beating the 2 year contract Im bound to. As a lo g time customer they call me VIP but trat me like crap everytime, I've sought out an attorney for my ongoing g issue, inconvenience pain and suffering.

8 years ago

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Jeff Bloomdahl Waukesha, WI

Service and the company are above average. On phone customer service is great. In store people much less than great. Politically they suck. Part of ALEC. Trying to take away net neutrality.

8 years ago

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tony mcnutt Fort Payne, AL

i had verizon from the 1980s til 2014 and service was ok except to expensive but in 2014 my wife had brain cancer and we could not pay a high bill ,leaving our last bill not payed . i tryed to talk to verizon about paying the last bill when i could and remember i had never been late on my bill but they were ass holes . they said it was late and they could do nothing about it , so it went on my credit report .and its the only bad thing on my report to this day. sometimes you just cant pay right then . my wife had a grapefruit size lesion cut out of her head,but god listend when i talked to him because my wife has done good after surgery. if i ran my bis like verizon does i would go broke .mabe thats why they lose a lot of people.

8 years ago

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David Corry Port Huron, MI

I have come to the fact that after my contract is up I will not renew with Verizon. Their help after my accident and trying to get caught up was horrible. They only cared about when and how much you could pay without giving you a chance to speak. I carry four lines for my family, and could do their prepay and get the same service without all the extra cost. New customers can get better promotions than existing customers, which means they don't care much about current because you are locked in but just getting new customers. For almost two years now I have been disappointed in what they offer.

8 years ago

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Jill Tallahassee, FL

I am a long time customer of Verizon. Their My Verizon app is excellent and easy to use for a variety of purposes such as bill paying and plan changes and options. Visiting a store also affords the customer in person customer service which is excellent.

2 years ago Edited March 7, 2022

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Estelle Stevens Lehi, UT

I really like my verison plan, they have everything I need and they always have a plan that is what I'm looking for. They have always given me great deals when I need a new phone and they have great service.

2 years ago

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Elizabeth Schleisman NC

I started using this service about 6 months ago. Compared to my previous service, I'm paying 3 times more $$, which is absolutely redic. I changed to Verizon due to needed USA wide coverage due to traveling. If I didn't have to travel, I would definitely change to another service due to the cost being so high.

2 years ago

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Lorie Valrico, FL

I have always had good reception with Verizon and not so much with some other companies from what my friends tell me. I probably could get a cheaper plan, but I stay with them for their dependability.

2 years ago

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Lenora Francis Brookline, MA

Verizon, is the best company to have a cell phone account with. There are no dropped calls ever, as that only happens from other cellular phones if that person doesn’t have Verizon at the other end who you are speaking to.

2 years ago