Name: Verizon
Rating: 3.3

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LaDonna Pauley Houston, TX

I have used many cellar companies. Since 2008 I have been with Verizon. They have gone out of their way to keep my rates low. With my military discount to low unlimited rates. I have not had any problems.

10 months ago

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Teresa Bills

I had Verizon for year, and switched. I regret that decision after the fact. The service was great, customer service was good. I do recommend this company I had no problems just thought I could get a better deal. I'm on my way back. Stick with what treats you well.

11 months ago

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Rocco Faoro Powell, OH

Spoke withe Chaz at the bunker lane location. He helped my handicapped brother with all his needs . Called and set another appointment for Chaz to help my brother. He could not have been any more accommodating and resolved all items in question. Very personable and thoughtful with his assistance. He is a true asset to this organization.

1 year ago

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Chase Victorson Yonkers, NY

I've had all of the providers - Verizon has the best coverage. They know it and charge accordingly. Having said that, they are pretty good when you call in and try to resolve issues. They are also pretty responsive although many times I have been told to expect a call back and never got it. They have also had billing snafus - not sure why as this seems to be an industry problem, but every carrier seems to have crazy billing processes that end up working out in the end, but are very confusing and cause headaches.

1 year ago

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Kimberly Smith Chicago, IL

Customer Service at Verizon is top notch...Quick to respond to any issue Ive contacted them about Although I have very rarely ever had any issues with this company at all. They have great coverage...little to none if any dropped calls...Never had an issue with connection. Took a vacation went several hundred miles from home , Never had a minutes trouble or interruption in Service! They are a bit higher in price Though they do offer service plans to fit about any budget. For Quality Service...and Quick Response Time, and Great Customer Care.. Its Definately Worth Paying For!!

1 year ago

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Cindy H

Switching from AT&T internet to Verizon LTE Home Internet is saving us $117.00 a month. That is HUGE. As retirees on pensions and a fixed income Verizon is helping to give us some relief in this crazy economy. Thank you!! Verizon is "kicking it" and we are spreading the word.

1 year ago

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Gina Donofrio

Verizon is one of the companies that reaches nearly everywhere. If Verizon can't give you service, you know no other company can. Just walk a few places and surely service will be obtained. The phones are conveniently put on a monthly fee called Edge Program. No contracts any longer, just buy a phenom of a phone and be reassured you're in safe hands.

1 year ago

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mary susan watkins Spring, TX

i have used verizon for a long time,and have found them to be just ok..the service area is good,but the phones offered are no longer "free" to customers as they once were and to upgrade, you must pay a lot..you CANNOT get a real person on the phone and must do it all online or on your phone,whether its an issue with billing or your phone..i paid online one month and then got a "nastygram" e mail saying they had not receive my payment..i had to jump through hoops online to get a new log in code,doing it over several times, and then it didnt stay online! ifinally just went online, paid the double amount and never got a thank you or a notice of my other payment,even though i had a confirmation number..i may switch to someone else...!

2 years ago

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Brittney Butts Gainesville, FL

My favorite part about my phone plan besides the great coverage it has in my area, but the hot spot I can turn on when I'm in the car and my kids can use their Wi-Fi electronics on the go! Also I love how employ's will go above and beyond to help when I've had an issue with my phone. The price I pay a month is a good price its about the average price other cell service offer.

2 years ago

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Connor Smith Palm City, FL

As a family of five we have had Verizon as our home service for many years. I like that my phone service always works when I need it, that I am able to call and text my family and get through to them. I love that we are able to get a discount because of our family is in the military and that Verizon honors their service.

2 years ago

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Andrea Wheaton, IL

I recently switched to Verizon because their rates are finally more competitive! Shocking really since they are often the most expensive. The service has been fantastic. I no longer have dropped calls and the 5G is AMAZING. Its faster than the wifi at my work. I'm a huge fan of Verizon these days!

3 years ago

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Caloway Salt Lake City, UT

Currently have Verizon as a phone carrier. They are great, a little pricier, but good coverage. If you go anywhere outside the US they will get you with their outrageous fees ($10 bucks a day to use cell service). My sister has a different carrier and foreign travel is included in her phone bill and the bill is still significantly less than mine.

3 years ago

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Wendy Smullin Logan, UT

Verizon has the best service, hands down. We use Verizon for our business and we rarely have any issues with dropped calls...anywhere. It makes it nice to know that we have that security and stability of calls as we are helping our clients.

3 years ago

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Larry C Aurora, CO

5-Star review / 12 years of service / loyalty and commitment to constantly improving service, technology and customer service. I've had their service domestically and internationally and have always experienced nothing but optimal service. One thing to improve would be the cost - they are expensive.

4 years ago

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Patricia Miller Preston, ID

We have been Verizon cell phone customers for 12 years. We have a family plan and we really appreciate the great service we receive from the employees at Verizon. We have 10 cell phones on our plan so we always have a problem but they always have the answer!

4 years ago

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Kimi Bayles West Valley City, UT

Why is Verizon the best cell phone company? Because I get service more places than anyone! When my friends phone call drops, mine keeps working. When my friends phone won’t send out a text, mine keep working! Make the switch to Verizon and you won’t be disappointed, you’ll be too busy making calls that don’t drop!

4 years ago

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Rachel Kovel La Grange, IL

I have had verizon 18 yrs I'm moving out of my family plan. Verizon is all I know I see much cheaper plans but I cant afford to drop a call when on the phone with a customer I don't want to leave Verizon but I need a 2 line plan but everything is 3 or more lines. I love Verizon and scared to try somewhere else seriously does t-mobile come close to Verizon. There customer service is rude when I had to deal with them Only thing that needs work on I gave 2 stars for customer service but not showing it only my 4 star over all smh

4 years ago

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Eddie Rios Ogden, UT

Having been a customer with Verizon, I have found that they offer incredible value with their services. They have the broadest array of accessories and tools. Their billing is clean and easy to manage. I have been very impressed with the service coverage as well. I had changed my services to Verizon and have not been happier!

4 years ago

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Audrey Mitchell Managua, MN

Verizon is a great company if you are looking for the fasting internet working phone. I would always have data, even in obscure locations. Verizon is a more expensive company for the phone, but it did great with connection me to everything.

4 years ago

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BJ Tenney Woods Cross, UT

I've used Verizon for 10+ years. Their service availability is top notch. I've been in some fairly remote places camping and able to find service when no one else could. I also like their new verizon up rewards where I can use credits towards small rewards. I haven't dealt too much with the customer service side of things, so can't comment on how good/bad that is.

4 years ago

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Steve Ventnor City, NJ

18 years as a Verizon customer should say it all. In all these years I've never had any areas with a poor signal. The customer service has been stellar. I've added my wife, daughter and grandson to Verizon and they love the service as well.

4 years ago

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Charles Chester Hammond, LA

Verizon is the only company that I am sure of in fulfilling all of your needs in today's world of wireless technology and mobility in this fast paced world, Verizon is the best ,I have never had any problems getting anything done using Verizon and its technology I have no needs for any other wireless competitors!!!!! Verizon is number one!!!!

4 years ago

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Tammy Geddie Tuskegee, AL

I get pretty good cell service everywhere I go. I really like that. I have the all you can use and anytime internet service and anytime minutes as much as you need on a family share plan. So I have my family of four on the plan. But the internet slows down for us after the first week. So even though we can 'use all the data we want '. Verizon slows it down and it's not really all we want. My bill each month is very high around $400 a month but I am paying on some equipment to. So mixed feelings.

4 years ago

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Tanya Mcdonald Clinton, MD

I been with Verizon since 2005. They are very expensive, but you only get what you pay for. You can not beat there customers service. They no how to keep a customer. Unlike other companies. They care about their customers. I wish we could go back to the old way. When an up grade mention a new phone.

4 years ago

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James Rice

We have had good service with Verizon. We used a competitor for almost 20 years but when we moved to the rural south, they just did not have good coverage. We switched to Verizon and we've been happy. There are still plenty of areas where coverage is spotty in rural areas, but it's much better than our previous service. Verizon seems to have excellent customer service and the people who work in their stores are knowledgable.

4 years ago

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Marie-Louise Mercer Seattle, WA

In my office we have employees with T Mobile, ATT and 2 people with Verizon. I am one of the Verizon users because I travel and it has good coverage. However in the last 6 months I have received rob calls every day. They began with numbers that were similar to mine. I dutifully blocked each one daily. Now the calls are from all over the country and the leave messages in Chinese. We polled we discovered that the only people in our office who get these calls are Verizon users. Verizon does ‘sell’ an app to filter......

4 years ago

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Ben Crisp Temecula, CA

I’ve had Verizon since I bought my first phone plan and it’s never really disappointed. There’s service just about everywhere you go. The plans are perfect for my family and there’s never been anything bad to say about Verizon.

5 years ago

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Lori E Chesterton, IN

I like their expansive coverage areas; I get calls when people with other providers do not. I understand that "you get what you pay for", but their charges & fees are excessive! My experiences are usually pleasant when in the stores and I believe they have quality people working for them, but they need someone within the company that can make some cuts so that the charges aren't so high. At the very least, they can offer some type of discount for families like mine who have 6 devices on the account for over 10 years.

5 years ago

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Erik Larson Rocklin, CA

It's the only cell service in my area and I rarely have issues. Now the bad news, their solution to regulating your childs data usage is to cancel the phone service for 90 days. Even better, canceling for 90 days doesn't prevent your child from using his phone via a wifi connection. Their backup solution to that is to take your childs phone and install an app that allows you to monitor and regulate their data. Really?

5 years ago

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Amber Pope Abingdon, MD

I have no complaints with Verizon. The service is overall great, even when I'm traveling out of the country. The customer service department is very accommodating and there hold times are not excessive. They also have a monthly installment plan to lessen the burden of purchasing phones. Overall I'm a satisfied customer.

5 years ago

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McKinzie Figueroa Provo, UT

We have used Verizon for the past few years as our cell provider. We originally chose them because the price was the best for what we were needing. They had a great deal for switching over to use them that we were able to take advantage of and basically get a new phone. Their coverage is great. We have found very few spots where we don't have service (generally when we are out camping or hiking). Every time I have called in needing help they have been very helpful and kind. I would recommend them if you are looking for a reliable service.

5 years ago

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Sabrina

Our family has used Verizon for at least 10 years. With so many choices out there we are mostly happy with the coverage Verizon offers. My husband travels often and coverage is very important to us. We also vacation often in Mexico and our service plan covers our trips to Mexico.

6 years ago

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Dianne M.

Many Phone Plans and Wireless Month-to-Month Plans that also have the bells and whistles. I chose the Month-to-Month Wireless Plan and love it. Excellent cell service, helpful and knowledgeable support staff who resolve any concern every time. And No, I dont work for Verizon. LoL

6 years ago

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Tera Layton, UT

I was with Verizon for 20-plus years absolutely love them their customer service was wonderful the people were very helpful. But I had to change carriers because the prices just kept going up and up and I could not afford to pay the phone bill anymore. And I thought being a loyal customer for so long that I could get some kind of a better deal but that's not how it worked so I ultimately had to go to a different company but was sad that I had to do so

6 years ago

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Caleb Keener Franklin, IN

Verizon is a great company they have the best cellphone coverage possible the fastest Download speeds and the best call performance when they say they cover more places then other carriers they are telling the truth I get service in places with Verizon I would never get with other carriers

6 years ago

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Linda Jensen Newberg, OR

We have been with Verizon many years. Switched from T-Mobile. We switched because we got more service coverage. Have had no problems except when we moved to a small town and our home is in a weird pocket. Barely get 1 or 2 bars, and have had phone calls dropped. But I sure that's due to where I now live.

6 years ago

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Bonnie Slocum Layton, UT

Verizon has had great coverage and we've rarely had a reason to complain. Their office always has nice people to work with when something goes wrong with my phone. One time my husbands screen went purple and we didn't have insurance. The team member helped us get put on insurance right then because they happened to be under open enrollment and the phone was replaced.

6 years ago

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Michael Martinez Belleville, NJ

I've been with Verizon for over 10 years now and they always have the best service available. A lot of other companies I've dealt with doesn't get service in my hometown so when I go back to visit, I don't want to have to deal with where I can get service. It's 2016, there should be service everywhere. The problem I have with them is that they are really expensive. I pay about $140 for two lines of service. I think that's a little crazy and they've tried to help me lower my bill which is nice but I still think it's pricey.

7 years ago

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Suzie DeKerlegand Lynnwood, WA

I have been a Verizon Wireless customer for over 15 years. I was switching to T-Mobile because they had a very good sounding offer. T-Mobile was one of the worse business experiences I've had in my 50+ years!! Moral of the story; You get what you pay for!! Verizon might be more expensive, but their customer service has always been honest, my calls don't drop and T-Mobile when transferring me to a manager - hung up on me. Verizon has never blatantly hung up on me. Stick with Verizon people!!

2 years ago

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Chris Raum Goose Creek, SC

I have never had any issues with Verizon after using them for several years. I only use their mobile service/data and have been able to handle most everything over the browser with ease, so have had little experience with their customer service. The service has always been excellent, and while there are occasional dead zones, it is by far the most reliable carrier I have used. My wife uses another carrier, and she often loses service and data while I do not, and it is very rare that the opposite happens, but this is likely affected by location, so you're mileage may vary.

2 years ago

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Ann Horst San Antonio, TX

I absolutely love my Prepaid Verizon Cell phone service. After three months they brought the price down $5 per month which is so helpful. And it's still coming down. And one month, I ran out of data because I forgot to use wifi, and I was able to just add $10 worth of data super easily. Love my plan. I don't want to leave them even if I find it cheaper elsewhere because it's Verizon and I trust their service.

2 years ago

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KimDugan Kailua, HI

Their customer service is efficient and when you call for help, they typically route you to a local branch. This means you will not have to deal with foreign call centers and issue with lack of internet resources on the other end. Additionally, many functions for billing and parental controls are available in-app. My only critique here is that the security measures can be a bit of a pain if you have a family plan and some members are temporarily or long-term located away from whoever started the account. There is limited access for other members of the family plan and this can complicate things like changing your part of the plan, a device, or running an upgrade. Aside from that, I have had only positive experiences with Verizon!

3 years ago

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Penny Jackson, TN

Jz! Where do I even start with the goodness of Verizon! I have been a customer for over 10 years and I don't have anything bad to say about this phone company. I keep saving money every month with Verizon and even better is their visa card. I get cash back from using the visa card for purchases, plus many other discounts offered by Verizon. In fact, with all the discounts and rewards sometimes I pay less than $50 for my monthly bill. I recommended Verizon to friends and family and they are also enjoying the services.

3 years ago

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Dennis K Spokane, WA

Verizon has been and still is the elite cell phone provider, there is no question about that, excellent service, customer service, broadband speed, and selection of phones/tablets for sale, that’s why they are also the elite when it comes to the price of monthly service . What you pay is what you get though, however I think that I can get great cell phone service around my city as well for much less then what it costs with Verizon.

3 years ago

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Jean Durbin Litchfield, IL

The reception where I live is great, but we are currently in another state and the reception is horrible. Usually, 0-1 bar on a good day & forget anything once you go in a building. The first time I spoke with customer service, the agent was very understanding & opened a ticket for the Technical Engineer Dept to check into the issue. After I responded to a general text asking where I was having reception issues, the ticket was closed without any response from the company regarding the resolution. I called a 2nd time & again, the agent was very helpful & understanding. He could not find the original ticket & opened a new one. He also searched for a nearby 4G Verizon tower & found that there was one about 5 miles away. We are in an area that is mostly small towns of about 1-5k people, and only 30 miles from 2 major cities. With those demographics, one would think the reception would be better. A couple of days later I received a message from Verizon with a generic video answer attached, basically stating that they could not do anything to boost the signal in this area & perhaps I should buy a wifi booster (how does that help me outside or anyplace that is not by the booster?). Was nice to talk to a live agent, but that was the end of the human contact. Too bad! Too bad we're stuck with Verizon until our phones are paid off, or I'd switch companies now that had humans responding and actually tried to resolve the issue.

3 years ago

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William Koryciak Clarkston, MI

I’ve always liked the service and the selection. Shuffle years ago I was at the Statue of Liberty in New York, when the Park service began evacuating us from the island. Everybody was beating their telephones trying to get them to work! I picked up my Verizon flip phone, and saw that I had five bars, so I called my aunt and Clint Michigan and asked her what was going on. Well it appeared at that point in time that most of the eastern seaboard was blacked out and Verizon was the only satyrs company that was operational at that time!

3 years ago

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Angela Ward Chicago, IL

Outstanding customer service. Patient, knowledgeable and tolerant for those of us who are not tech savvy. The Sales Rep stayed with me until the very end, to make sure that my transaction for an phone upgrade, and the the purchase was completed. Although there was a "systems glitch", the Agent knew how to over ride it so that our transaction would be completed with success. She never gave up. Verizon's customer service is the best!

3 years ago

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Lynne Wilson ,

I have used Verizon for well over 20 years, even before they were Verizon. The service provided has been reliable and they offer many extra things that other providers charge extra for. They have notified me when there is a plan that would better fit my usage or if there is a plan that can save me money. With the web site, it's so easy to check on anything you need from getting more services, a new phone or just check on your bill and pay it.

3 years ago

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verymeticulousborrower ,

I have Verizon Wireless and i've had them for quite some time now. They are by far the most affordable, reliable, and their customer service is impeccable. They have alway worked with me whenever I was late and their customer service is super easy to work with. They have superior products w/ trending Apple and Samsung phones available. I would definitely recommend them above the rest. They cant compare.

3 years ago

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Luis McKinney, TX

I have been with Verizon for over 14 years. The service is outstanding and I am able to use my phone in Canada or Mexico at no extra charge with my plan. The coverage is unbelievable and have received service when others with competitors have failed to get any reception. I got my daughter a phone with a competitor and I was sold on Verizon the coverage proved to be superb.

3 years ago