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6.2

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Greg White Mission Viejo, CA

Verizon Lies when discussing making payment to pay off a phone. Verizon said this would not affect my credit. THEY LIED. Earlier this year I switched from Verizon to AT&T, as AT&T had much better pricing and the exact same service as far as I could tell. Because LG had stopped making phones, when my previous LG stopped working properly, I had to switch to a Samsung. As we all know, that is expensive, and I arranged to have that added to my monthly bill to make payments. At the time I got the new Samsung, I had no idea I was going to switch providers. After switching, Verizon notified me that the full balance of $912.25 was due to pay off my Samsung. Unable to make a one-time payment, I asked if I could make monthly payments to pay it off. The Verizon representative told me that would be no problem. They went through the process and gave me the website on which I could go and make my monthly payments, which I did on time every month for a couple of months. I watch my credit rating very closely and I asked if it would affect my credit. I was told it would not. That representative and Verizon lied. Within about 3 months, I received notification that my account had been submitted to a collections company. Verizon reported me to the credit reporting agencies, even though their representative said they would not. Verizon Lied! My credit rating took a big hit Now, when I call Verizon and try to speak to somebody about why they lied and sent me to a collections company, I'm unable to get through and am automatically referred to that collection company. DO NOT TRUST ANYTHING Verizon TELLS YOU! IF THEY LIE ABOUT ONE THING, THEY WILL LIE ABOUT ANYTHING. DO NOT TRUST Verizon.

7 months ago

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J Adams Charlotte, NC

I have been a Verizon customer for years. Their service was great when I lived closer to a larger city. Now that I live on the coast it seems I am on the fringe of Verizon’s coverage. I also do not use a lot of data, but Verizon wants me to upgrade to a “better” plan which would only cost me more per month and not add much benefit n

8 months ago

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Jeff Kelleher Carlsbad, CA

Connectivity pretty good. But petty, grasping, and bureaucratic. Dreadful customer service. It takes ten minutes to get through their telephone maze to a live person. They charge me $10 a day for "international roaming" when I never left America. When I complain, it's "it must have been your fault," and "our system doesn't lie." Oh, and I do? Trying to sign up for an international roaming plan, they tell me "you don't qualify."

8 months ago

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David Gertner Roslyn Heights, NY

Verizon’s Deceptive Practices and Dreadful Customer Service If you are considering using VERIZON mobile service, please be aware of my experience and think twice about it. Since, I switched to Verizon, three months ago, I have experienced multiple rate increases, mishandling of credits and promotions, and abysmal customer service. Here is my experience: In mid-June 2023, my family and I decided to switch from T-Mobile to Verizon. We were promised a rate of $185 monthly for five phone, that we could trade in our 5 T-Mobile phones for 5 Verizon phones (4 Samsung Galaxy S23 Pluses and 1 iPhone 14) and receive credit for the phones and $200 for each in Verizon rewards and receive two free Samsung Galaxy watches and activate two lines for $5 each. I also paid $2600 to cancel my Tmobile plan. Prior to switching, two agents assured us that the monthly rate for all the lines transferred would be about $185 a month. A third agent I talked to when I received a higher bill, even gave me slightly a lower monthly amount, around $182, and assured me he would fix the billing error. Transferring the phone numbers took several trips to a Verizon store and calls to customer service because of the poor instructions received to transfer the numbers. But it seemed like we had finally made the transfer. After I received and activated the new phones, in mid/late June 2023, following Verizon’s instructions, I shipped our 5 old T-Mobile phones within the box the company provided, with the UPS label it received, attached to the box. All of the five phones had been shipped together and Verizon received the box with them. Nevertheless, weeks later, Verizon informed me that one phone was missing and it refused to credit me for the phone. I do not have the phone in my possession. I shipped with the other four phones Verizon acknowledges the receipt. If, in fact, one phone was missing, it was not my responsibility, but either Verizon's who received the phones or UPS's who delivered them. Since Verizon hired UPS, and I just dropped the box at UPS in Westchester County, NY, there is no way I can investigate the matter or be responsible for its disappearance. Several agents I contacted stated that the phone was likely lost in their warehouse. One of them, who identified himself as Michael, after a two-hour call, assured me that he located the tracking number, confirmed that Verizon received all the five phones. However, he said, one of them had a description of having a 128 GB memory and the actual memory was 256 GB. Because of this discrepancy in information, the receipt of the phone was not processed. Michael promised to escalate the matter with detailed information about what had happened and said it would be resolved within three business days. Like similar promises I received to that the matter would be resolved, it never was. I also filed a complaint before Verizon Executive Relations. The complaint received the number CASE 297781 and was assigned to Executive Relations Marshall. I have countless times called and emailed Marshall. He never takes or returns my calls or replies to my emails. Meanwhile, as aforementioned, I was promised a monthly rate around $185 for all lines to switch to Verizon. The first bill I received was $497.88. The second totaled $245.69. The third bill was $317.54. Verizon App currently informs me that my new monthly bill would be $247,27. Out of nowhere, Verizon, without my knowledge and permission, has changed my plan to one that does not include promotional credits and is about 60% higher than the $185 rate I was told by three agents. I have spent close to 40 hours, talking to numerous Verizon agents, as well as with two supervisors, Tyler (who hung up on me) and Lis, trying to adjust the bill to what I was told it would be. Despite Verizon's multiple promises to correct the issue, it never did. It actually keeps changing and increasing my bills, every month. The two last agents I talked to, Rodrigo (on 09/08/23) and Joyce (on 09/09/23), said they could not tell me what my monthly rate is. Lis, Joyce’s supervisor, (on 09/09/73) said that she could see in the records of my calls that I was promised a rate of $185. However, Lis said she couldn’t honor that rate. In addition, she could not inform me what my monthly rate actually is. Whatever estimate she would provide me, she said, it would be a rough one, and it could be different than what we would actually be charged. Now, I would like to cancel Verizon's service due to its deceptive business practices, negligent handling of my property, and its continued disregard for me as a customer. For this, Verizon has stated it will charge me $5466 to cancel (no guarantee, it could be less or more). This is outrageous and wrong. Changing my mobile services to Verizon was one of the biggest mistakes I have done and one of the most dreadful experiences I have had. It is a deceitful company, that does not honor its word, misinform the customers, and provide an abysmal customer service. Verizon is a greedy $138 billion business, with a CEO Hans Vestberg who reportedly is paid nearly $20 millio a year, who needs to deceive customers and make a few extra bucks from retired teachers who live on budget, like me.

8 months ago

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Joseph Peterson Milwaukee, WI

Been a customer since mid-90s. GREAT reception almost anywhere in the country except high altitudes. Cost is my main deterrent as it is a little pricey. Otherwise I love the company.

8 months ago

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Teresa Bills

I had Verizon for year, and switched. I regret that decision after the fact. The service was great, customer service was good. I do recommend this company I had no problems just thought I could get a better deal. I'm on my way back. Stick with what treats you well.

9 months ago

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Takeshia Johnson Fayetteville, NC

Excellent service, but go to the bank! I had Verizon for over 15 years! They dropped the 20% discount to $25 off. They are the most expensive service there is in my area. Other cellular carriers are stepping up their game and they offer the 20% discount.

10 months ago

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Deborah Dyer Hendersonville, TN

I love Verizon for my phone plan. I have a store in my city. They are quick to correct issue, professional team and knowledgeable. Have used for 6 years and couldn’t be happier😀

10 months ago

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Eddy Car Milwaukee, WI

i tried there home internet service and it was horrible from day 1 I had to had to have multiple modems and when I decided that it wasn't going to work for me it was a real headache to even send the 2 modems back. I was told that I would get a credit on my account for the inconvenience I never received it, I had to call numerous times just to get the charges removed from my account and this ending up being a nightmare as I have had their cell phone service phone 20 plus years and they are just going down hill. I am truly disappointed that I never received what promised and that the service has gotten so terrible especially the customer service as they don't do what they keep their word on what is to be done

11 months ago

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Chase Victorson Yonkers, NY

I've had all of the providers - Verizon has the best coverage. They know it and charge accordingly. Having said that, they are pretty good when you call in and try to resolve issues. They are also pretty responsive although many times I have been told to expect a call back and never got it. They have also had billing snafus - not sure why as this seems to be an industry problem, but every carrier seems to have crazy billing processes that end up working out in the end, but are very confusing and cause headaches.

1 year ago

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Kimberly Smith Chicago, IL

Customer Service at Verizon is top notch...Quick to respond to any issue Ive contacted them about Although I have very rarely ever had any issues with this company at all. They have great coverage...little to none if any dropped calls...Never had an issue with connection. Took a vacation went several hundred miles from home , Never had a minutes trouble or interruption in Service! They are a bit higher in price Though they do offer service plans to fit about any budget. For Quality Service...and Quick Response Time, and Great Customer Care.. Its Definately Worth Paying For!!

1 year ago

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Cindy H

Switching from AT&T internet to Verizon LTE Home Internet is saving us $117.00 a month. That is HUGE. As retirees on pensions and a fixed income Verizon is helping to give us some relief in this crazy economy. Thank you!! Verizon is "kicking it" and we are spreading the word.

1 year ago

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Gina Donofrio

Verizon is one of the companies that reaches nearly everywhere. If Verizon can't give you service, you know no other company can. Just walk a few places and surely service will be obtained. The phones are conveniently put on a monthly fee called Edge Program. No contracts any longer, just buy a phenom of a phone and be reassured you're in safe hands.

1 year ago

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mary susan watkins Spring, TX

i have used verizon for a long time,and have found them to be just ok..the service area is good,but the phones offered are no longer "free" to customers as they once were and to upgrade, you must pay a lot..you CANNOT get a real person on the phone and must do it all online or on your phone,whether its an issue with billing or your phone..i paid online one month and then got a "nastygram" e mail saying they had not receive my payment..i had to jump through hoops online to get a new log in code,doing it over several times, and then it didnt stay online! ifinally just went online, paid the double amount and never got a thank you or a notice of my other payment,even though i had a confirmation number..i may switch to someone else...!

2 years ago

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Brittney Butts Gainesville, FL

My favorite part about my phone plan besides the great coverage it has in my area, but the hot spot I can turn on when I'm in the car and my kids can use their Wi-Fi electronics on the go! Also I love how employ's will go above and beyond to help when I've had an issue with my phone. The price I pay a month is a good price its about the average price other cell service offer.

2 years ago

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Connor Smith Palm City, FL

As a family of five we have had Verizon as our home service for many years. I like that my phone service always works when I need it, that I am able to call and text my family and get through to them. I love that we are able to get a discount because of our family is in the military and that Verizon honors their service.

2 years ago

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Andrea Wheaton, IL

I recently switched to Verizon because their rates are finally more competitive! Shocking really since they are often the most expensive. The service has been fantastic. I no longer have dropped calls and the 5G is AMAZING. Its faster than the wifi at my work. I'm a huge fan of Verizon these days!

3 years ago

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Caloway Salt Lake City, UT

Currently have Verizon as a phone carrier. They are great, a little pricier, but good coverage. If you go anywhere outside the US they will get you with their outrageous fees ($10 bucks a day to use cell service). My sister has a different carrier and foreign travel is included in her phone bill and the bill is still significantly less than mine.

3 years ago

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Wendy Smullin Logan, UT

Verizon has the best service, hands down. We use Verizon for our business and we rarely have any issues with dropped calls...anywhere. It makes it nice to know that we have that security and stability of calls as we are helping our clients.

3 years ago

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Larry C Aurora, CO

5-Star review / 12 years of service / loyalty and commitment to constantly improving service, technology and customer service. I've had their service domestically and internationally and have always experienced nothing but optimal service. One thing to improve would be the cost - they are expensive.

3 years ago

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Patricia Miller Preston, ID

We have been Verizon cell phone customers for 12 years. We have a family plan and we really appreciate the great service we receive from the employees at Verizon. We have 10 cell phones on our plan so we always have a problem but they always have the answer!

4 years ago

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Kimi Bayles West Valley City, UT

Why is Verizon the best cell phone company? Because I get service more places than anyone! When my friends phone call drops, mine keeps working. When my friends phone won’t send out a text, mine keep working! Make the switch to Verizon and you won’t be disappointed, you’ll be too busy making calls that don’t drop!

4 years ago

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Rachel Kovel La Grange, IL

I have had verizon 18 yrs I'm moving out of my family plan. Verizon is all I know I see much cheaper plans but I cant afford to drop a call when on the phone with a customer I don't want to leave Verizon but I need a 2 line plan but everything is 3 or more lines. I love Verizon and scared to try somewhere else seriously does t-mobile come close to Verizon. There customer service is rude when I had to deal with them Only thing that needs work on I gave 2 stars for customer service but not showing it only my 4 star over all smh

4 years ago

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Eddie Rios Ogden, UT

Having been a customer with Verizon, I have found that they offer incredible value with their services. They have the broadest array of accessories and tools. Their billing is clean and easy to manage. I have been very impressed with the service coverage as well. I had changed my services to Verizon and have not been happier!

4 years ago

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Audrey Mitchell Managua, MN

Verizon is a great company if you are looking for the fasting internet working phone. I would always have data, even in obscure locations. Verizon is a more expensive company for the phone, but it did great with connection me to everything.

4 years ago

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BJ Tenney Woods Cross, UT

I've used Verizon for 10+ years. Their service availability is top notch. I've been in some fairly remote places camping and able to find service when no one else could. I also like their new verizon up rewards where I can use credits towards small rewards. I haven't dealt too much with the customer service side of things, so can't comment on how good/bad that is.

4 years ago

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Steve Ventnor City, NJ

18 years as a Verizon customer should say it all. In all these years I've never had any areas with a poor signal. The customer service has been stellar. I've added my wife, daughter and grandson to Verizon and they love the service as well.

4 years ago

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Charles Chester Hammond, LA

Verizon is the only company that I am sure of in fulfilling all of your needs in today's world of wireless technology and mobility in this fast paced world, Verizon is the best ,I have never had any problems getting anything done using Verizon and its technology I have no needs for any other wireless competitors!!!!! Verizon is number one!!!!

4 years ago

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Tammy Geddie Tuskegee, AL

I get pretty good cell service everywhere I go. I really like that. I have the all you can use and anytime internet service and anytime minutes as much as you need on a family share plan. So I have my family of four on the plan. But the internet slows down for us after the first week. So even though we can 'use all the data we want '. Verizon slows it down and it's not really all we want. My bill each month is very high around $400 a month but I am paying on some equipment to. So mixed feelings.

4 years ago

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Tanya Mcdonald Clinton, MD

I been with Verizon since 2005. They are very expensive, but you only get what you pay for. You can not beat there customers service. They no how to keep a customer. Unlike other companies. They care about their customers. I wish we could go back to the old way. When an up grade mention a new phone.

4 years ago

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James Rice

We have had good service with Verizon. We used a competitor for almost 20 years but when we moved to the rural south, they just did not have good coverage. We switched to Verizon and we've been happy. There are still plenty of areas where coverage is spotty in rural areas, but it's much better than our previous service. Verizon seems to have excellent customer service and the people who work in their stores are knowledgable.

4 years ago

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Marie-Louise Mercer Seattle, WA

In my office we have employees with T Mobile, ATT and 2 people with Verizon. I am one of the Verizon users because I travel and it has good coverage. However in the last 6 months I have received rob calls every day. They began with numbers that were similar to mine. I dutifully blocked each one daily. Now the calls are from all over the country and the leave messages in Chinese. We polled we discovered that the only people in our office who get these calls are Verizon users. Verizon does ‘sell’ an app to filter......

4 years ago

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Ben Crisp Temecula, CA

I’ve had Verizon since I bought my first phone plan and it’s never really disappointed. There’s service just about everywhere you go. The plans are perfect for my family and there’s never been anything bad to say about Verizon.

4 years ago

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Lori E Chesterton, IN

I like their expansive coverage areas; I get calls when people with other providers do not. I understand that "you get what you pay for", but their charges & fees are excessive! My experiences are usually pleasant when in the stores and I believe they have quality people working for them, but they need someone within the company that can make some cuts so that the charges aren't so high. At the very least, they can offer some type of discount for families like mine who have 6 devices on the account for over 10 years.

5 years ago

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Erik Larson Rocklin, CA

It's the only cell service in my area and I rarely have issues. Now the bad news, their solution to regulating your childs data usage is to cancel the phone service for 90 days. Even better, canceling for 90 days doesn't prevent your child from using his phone via a wifi connection. Their backup solution to that is to take your childs phone and install an app that allows you to monitor and regulate their data. Really?

5 years ago

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Amber Pope Abingdon, MD

I have no complaints with Verizon. The service is overall great, even when I'm traveling out of the country. The customer service department is very accommodating and there hold times are not excessive. They also have a monthly installment plan to lessen the burden of purchasing phones. Overall I'm a satisfied customer.

5 years ago

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McKinzie Figueroa Provo, UT

We have used Verizon for the past few years as our cell provider. We originally chose them because the price was the best for what we were needing. They had a great deal for switching over to use them that we were able to take advantage of and basically get a new phone. Their coverage is great. We have found very few spots where we don't have service (generally when we are out camping or hiking). Every time I have called in needing help they have been very helpful and kind. I would recommend them if you are looking for a reliable service.

5 years ago

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Sabrina

Our family has used Verizon for at least 10 years. With so many choices out there we are mostly happy with the coverage Verizon offers. My husband travels often and coverage is very important to us. We also vacation often in Mexico and our service plan covers our trips to Mexico.

5 years ago

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Dianne M.

Many Phone Plans and Wireless Month-to-Month Plans that also have the bells and whistles. I chose the Month-to-Month Wireless Plan and love it. Excellent cell service, helpful and knowledgeable support staff who resolve any concern every time. And No, I dont work for Verizon. LoL

6 years ago

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Tera Layton, UT

I was with Verizon for 20-plus years absolutely love them their customer service was wonderful the people were very helpful. But I had to change carriers because the prices just kept going up and up and I could not afford to pay the phone bill anymore. And I thought being a loyal customer for so long that I could get some kind of a better deal but that's not how it worked so I ultimately had to go to a different company but was sad that I had to do so

6 years ago

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Caleb Keener Franklin, IN

Verizon is a great company they have the best cellphone coverage possible the fastest Download speeds and the best call performance when they say they cover more places then other carriers they are telling the truth I get service in places with Verizon I would never get with other carriers

6 years ago

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Linda Jensen Newberg, OR

We have been with Verizon many years. Switched from T-Mobile. We switched because we got more service coverage. Have had no problems except when we moved to a small town and our home is in a weird pocket. Barely get 1 or 2 bars, and have had phone calls dropped. But I sure that's due to where I now live.

6 years ago

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Bonnie Slocum Layton, UT

Verizon has had great coverage and we've rarely had a reason to complain. Their office always has nice people to work with when something goes wrong with my phone. One time my husbands screen went purple and we didn't have insurance. The team member helped us get put on insurance right then because they happened to be under open enrollment and the phone was replaced.

6 years ago

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Michael Martinez Belleville, NJ

I've been with Verizon for over 10 years now and they always have the best service available. A lot of other companies I've dealt with doesn't get service in my hometown so when I go back to visit, I don't want to have to deal with where I can get service. It's 2016, there should be service everywhere. The problem I have with them is that they are really expensive. I pay about $140 for two lines of service. I think that's a little crazy and they've tried to help me lower my bill which is nice but I still think it's pricey.

7 years ago

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Suzie DeKerlegand Lynnwood, WA

I have been a Verizon Wireless customer for over 15 years. I was switching to T-Mobile because they had a very good sounding offer. T-Mobile was one of the worse business experiences I've had in my 50+ years!! Moral of the story; You get what you pay for!! Verizon might be more expensive, but their customer service has always been honest, my calls don't drop and T-Mobile when transferring me to a manager - hung up on me. Verizon has never blatantly hung up on me. Stick with Verizon people!!

2 years ago

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Chris Raum Goose Creek, SC

I have never had any issues with Verizon after using them for several years. I only use their mobile service/data and have been able to handle most everything over the browser with ease, so have had little experience with their customer service. The service has always been excellent, and while there are occasional dead zones, it is by far the most reliable carrier I have used. My wife uses another carrier, and she often loses service and data while I do not, and it is very rare that the opposite happens, but this is likely affected by location, so you're mileage may vary.

2 years ago

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Ann Horst San Antonio, TX

I absolutely love my Prepaid Verizon Cell phone service. After three months they brought the price down $5 per month which is so helpful. And it's still coming down. And one month, I ran out of data because I forgot to use wifi, and I was able to just add $10 worth of data super easily. Love my plan. I don't want to leave them even if I find it cheaper elsewhere because it's Verizon and I trust their service.

2 years ago

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KimDugan Kailua, HI

Their customer service is efficient and when you call for help, they typically route you to a local branch. This means you will not have to deal with foreign call centers and issue with lack of internet resources on the other end. Additionally, many functions for billing and parental controls are available in-app. My only critique here is that the security measures can be a bit of a pain if you have a family plan and some members are temporarily or long-term located away from whoever started the account. There is limited access for other members of the family plan and this can complicate things like changing your part of the plan, a device, or running an upgrade. Aside from that, I have had only positive experiences with Verizon!

2 years ago

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Penny Jackson, TN

Jz! Where do I even start with the goodness of Verizon! I have been a customer for over 10 years and I don't have anything bad to say about this phone company. I keep saving money every month with Verizon and even better is their visa card. I get cash back from using the visa card for purchases, plus many other discounts offered by Verizon. In fact, with all the discounts and rewards sometimes I pay less than $50 for my monthly bill. I recommended Verizon to friends and family and they are also enjoying the services.

2 years ago

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Dennis K Spokane, WA

Verizon has been and still is the elite cell phone provider, there is no question about that, excellent service, customer service, broadband speed, and selection of phones/tablets for sale, that’s why they are also the elite when it comes to the price of monthly service . What you pay is what you get though, however I think that I can get great cell phone service around my city as well for much less then what it costs with Verizon.

2 years ago