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Verizon

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6.2

Overall Score

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Elaine Coulter

Excellent service. Competent techs who are very patient and take the time to teach the customer so they are comfortable with the product. They encourage the customer to come back with issues at any time.

5 years ago

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Alicia Holman Gilbert, AZ

Their cell service is great and most of the products are good. I didn't like the business service side, but the residential service was fine. Some of the customer service reps don't understand the service enough, so they don't explain some of the services very well, but overall, it's good.

5 years ago

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John Kenny

The service is the most reliable I've seen over the years. The pricing, however, is quite a bit higher; both phones and service are higher than most other providers. The extra cost is justifiable (although not desirable), for the reliability. The customer service and technical support is outstanding.

5 years ago

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joco

the customer service is outstanding. They are always friendly and understanding. I don't always get the latest and cheapest, but I am always provided with the best offer that I am qualified to receive.

5 years ago

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Edward Schneider Yermo, CA

They are more expensive then any others. I think they take advantage of the elderly, and no alloance for Veterans.Having said that the service is great. I have not traveled to any area where I did not get a signal.

5 years ago

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Tonia Gray American Fork, UT

Great wifi but definitely pay for it! Customer service has improved this last year. We hated have been to go into a Verizon store. We were there forever and were up sold on everything. That is not the case the last couple times we've been in. Thank you!

6 years ago

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Donald Hughes Leonard, TX

Good service horrible price. My service is about as standard as it gets. Unlimited data, service almost everywhere. These days that's provided by most companies. The fact that I pay $110 a month for something I could pay Walmart to go phones $45 a month for the same service is why I rate so low and am waiting for my contract to expire.

6 years ago

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Susan Goodman Los Angeles, CA

I have used a couple others in the last 15 or so years and Verizons cell coverage is by far the best. Service is good, employees knowledgeable, so all in all it works for me.

6 years ago

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Cheryl Malone Birmingham, AL

They provide excellent coverage in the rural mountain area of Georgia where I live, customer service is good and the people at the service store are very friendly and helpful.

6 years ago

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James Voyles

Coverage map is awesome! Voice provider rating, probably 4.5 out of 5.0, due only to the occasional loss of calls in areas where coverage really should be excellent. The "Unlimited" data plan gets about ' star!!! They are fine if all you want to do is download occasional updates, emails and such. But our internet requirement is between 35GB and 40GB per month. Now, under their new plan, at 15GB, they reduce speed to less than or equal to 600 kB per second. That is not much more than dial-up and is completely insufficient for normal Internet use! And they charge a fortune for two phones and one data line.

6 years ago

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Miranda

Because I can get a signal most anywhere I am. The only difference is I wish they had a tower closer to my home so I wouldn't have to have a landline. Also, I wish the data plans were less expensive.

6 years ago

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Frank Corbin

I am very pleased with my cell phone service from Verizon. Call quality and coverage are very good and data speed is more than adequate. Whenever I've needed assistance their service have been very good.

6 years ago

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Luke Gibson Provo, UT

Verizon has gotten a lot better over the years. Their customer service has vastly improved and their treatment of your bill and related policies are now a lot more customer-focused and less skeezy. I hate having to get a sales pitch for a different plan half the times I call customer support, but aside from that their support is generally helpful. Their physical stores and kiosks, however, are still strange, sales-y places that feel like they're run by kids who don't really know what they're doing and are overly focused on "upselling" you instead of helping you.

6 years ago

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Sandy Sutton Spanish Fork, UT

I've always used Verizon and always will as my provider. I'm happy with the service they provide. Many of my friends move back and forth but always complain about the new service.

6 years ago

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Darrell Provo, UT

I was with these guys for a long time. I felt constantly like I was being overcharged, but I stayed with them because they had the best coverage. I was always unhappy after customer service calls and it seemed like no one quite knew what they were doing at their offices. They do have great coverage but you are going to pass through the nose for it.

6 years ago

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Alex Murphy Reno, NV

Best phone company around. Period. I have used many of their competitor and have always been disappointed and returned to Verizon. You do have to pay a lot more, but it has been a great experience.

6 years ago

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Daniel Poaletti

Verizon has quality products for relatively low prices. Their coverage is amazing in the US and around the world if you are willing to pay their international prices. Not the best for abroad travel because of the cost but great for national use.

6 years ago

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Sav Flo Salt Lake City, UT

Verizon provided me with great service the only problem I had was that they weren't able to make adjustments for me to get a new phone even though I was willing to pay the price. This was due to the contract that I signed that I wasn't able to make adjustments when I wanted. I have no complaints on their employees or the wireless connection I had with my phone.

6 years ago

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Kari Staheli

I had Verizon for about 6 years. I flel I had a love hate relationship with them. I loved having good cell phone coverge, but hated being locked in to a plan. Since we had a family plan someone was always locked in and couldn't change carriers if we wanted too. The cost of a new smart phone and data plan at Verizon was why I changed carriers. I just couldn't afford what it was going to cost for my husband and I to have smartphones with Verizon.

6 years ago

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Tena Wallace Brentwood, TN

Verizon customer service has gone above and beyond to help me with the issues I have had, and continue to have with the #AppleiPhone7Plusb. The problem is with Apple's new iPhone 7 Plus.

7 years ago

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Ray Escalon, CA

Terrible experience after being a customer for over 15 years. Had two different CSR's give me two different upgrade options. When I asked the second person why I was not getting the same upgrade as the previous CSR she tried to tell me that she has never heard of that program. Strange....I have the message here from Verizon showing me my options. After she tried to do the bait and switch, I held my ground and notified her I was going to call corporate. She went in the back room and ...Shazaam...a program appeared. Now, after I complained to corporate about the incident, I received a message that they have been trying to get a hold of me to discuss the issue. They did not....only the one message saying they have repeatedly tried to discuss the issue with me. Spent $700 for two IPhones and additional data....and accessories which is where they make a great commission. Sad thing.....Sprint, At&T, T Mobile, are the worst in terms of coverage and upgrades on phones after two years.

8 years ago

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Mary Gable Oregon, WI

I love Verizon Wireless. It is the only cellphone company we have been with and the customer service has always been awesome no matter if I am in a store for myself or their with my mother in law.

8 years ago

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Neb Portland, OR

Off and on customer service. Long wait times, not helpful. Good service most of the time.

3 months ago

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Haley Johnson Chapel Hill, NC

I really enjoy Verizon. I have had few problems with cellular data, and appreciate their wide range of coverage across the United States. I went rock climbing In Montana and was able to send my family text updates no problem.

2 years ago

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Elizabeth Havana, FL

Verizon is the best phone service I have had. If we ever switched services, we quickly switched back to Verizon. I have not had a connection issue, even in some of the more remote areas. I can rely on it to make calls whenever I want or need to.

2 years ago

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Stephen Foltz Gresham, OR

Excellent cell phone coverage, good customer communication, and support services are very good. However, theyhave tended to change pricing plans toward families to the extent that single user plans do not qualigy for better pricing. Data plans start too high for someone like myself, who uses WiFi for most of my data streaming. I rarely need or use more than 2 GB per months.

2 years ago

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Yael Fort Myers, FL

I have been a paying customer with Verizon for years now and hands down they have the best service, phone selections and customer service on the planet. They offer great deals and pricing weekly, my military discount saves me hundreds monthly and much much more! I will never switch again to another cell phone carrier as they have my back always!

2 years ago Edited October 18, 2021

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J.A. Fort Lauderdale, FL

Service- PERFECTION Price- INSANE I have had LEGIT $750+ bills EVERY month since COVID-19. NO assistance, No break- just "Pay it or lose your service". I pay it, and I cannot wait to get out of it in March! They late fee everything. They credited my account almost $500 the first outrageous bill... Then it got taken back. CLEARED with NO EXISTANCE! Customer Service is A JOKE! In-Stores are mainly NOT CORPORATE so they cannot pull up this information and CORPORATE stores managers do not even know what to say. They shut phone off twice in one month after they took away the credit. AND CHARGED ME $60 TWICW that month for doing it. THIS IS FOR 3 LINES. IPHONE 11 PRO MAX IPHONE 11 PRO BS MIFI that I got scammed into buying without them mentioning a monthly contracted service fee for the service on it.

2 years ago

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Blaine Stiegelmeyer Virginia Beach, VA

Verizon has been my choice in cell phone companies for many years. I have been able to get service in many areas my friends, who have other services, have not. Whenever l have had a problem they have been able to fix it quickly, many times at no cost.

2 years ago

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Sara Schroeder Warren, MI

I've been with Verizon ever since I got my first cell phone and phone number 20 years ago. If there is ever an issue or if I have a question about new plans or products, I always receive the best service over the phone or in the store. Thank you Verizon!

2 years ago

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Andrea Thomas Bellevue, WA

I don’t know why I left Verizon for the 7 years because the 12 years of being with them and now being back for under a year, I LOVE their customer service, their services are always working, and I’m happy. I won’t ever leave them again, even for a super big deal. I highly recommend Verizon.

2 years ago

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Lisa C Smyrna, DE

Pricey; but, the best service ever. No dropped calls and I've had cell service since it was Bell Atlantic. When cell phones were out during 9-11, Verizon was working, I even allowed people to call their landlines from my cell to let their families know they we ok.

2 years ago

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Esther Haynie Dallas, TX

When I had Verizon a few years ago and traveled from TX to NY I was the only one of my friends that did not hit any dead spots while everyone with different carriers other than Verizon did. This is not true now. I left Verizon for a while due to price hike and then my daughter offered to put me on her plan to save money. Overall disappointed in current service due to dead spots and internet and maps not working unless I connect to cellular data.

2 years ago Edited September 14, 2021

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Arden Lincoln, NE

Pretty fast and pretty reliable. My call quality is usually good, even traveling and out in rural areas. The rural coverage isn't as comprehensive as it is for some other carriers, but Verizon also won't try to put a stranglehold on your wallet like AT&T so I can't complain too much. Also seems to be a good choice for lots of lines. My dad carries my aunt on our plan because she struggles to afford it, and we all have unlimited data.

2 years ago

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pencraftco Portland, OR

Reliable. On the few occasions I have had an issue, the customer service reps are knowledgeable and helpful. I have never had a coverage issue. It has been easy to sign up for travel plans when I have gone overseas. No complaints from me!

2 years ago

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Ahmed Brooklyn, NY

Best company in NYC and probably all over the USA I’ve been to Florida, New Jersey , Virginia , North Carolina and upstate New York and virtually always have been able to have a great signal and clear reception on the phone. Great deals with the unlimited plans. Highly recommended.

2 years ago

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Donna G Schultz Grove, OK

Great phone company in our rural area. They are the only mobile phone that will work in our area. They're reasonably priced and their equipment is quality. They're always ready to help you if you have a problem whether it's by phone, Chat or if you walk into their store.

2 years ago

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t blair Phoenix, AZ

The cell service is good, with good coverage. When I'm out of the country the global coverage is really confusing so I don't use it unless it's absolutely necessary or I'm it on wi-fi. I've been a long-standing customer and I just feel like they should give some sort of 'discount' on a new phone or a service plan or something to acknowledge long-time customers. So while that has nothing to do with the quality of service, it just makes me feel like they are average. Phone costs are insane (I'm sure it's price fixed) so how about a special promo now and again, one with no strings attached!? And STOP trying to sell me an iPhone. The sales guy pushed and pushed for me to get an iPhone. I don't care if your grandparents have one - I DON'T want one! He was sooo annoying and wanted me to tell him why I don't want one. I don't owe anyone an explanation and at that point, I left and bought a phone through Google! Seriously, train the salespeople properly!

2 years ago

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Darrin Pelham Rincon, GA

My wife and I have a difference of opinions on Verizon. My wife wanted to make the switch due to the fact that she could not get service in her building and with Verizon she could. I go all over the state at times with my job and there are times that I don't have service in places that I did have in places with my previous provider. We have had no issue's with customer service and we have had to call them more than I would like to say. We have had to replace phones, change plans and add and subtract lines with no problems at all.

2 years ago

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Diana Armes Wallace Batesville, AR

We have been customers of Verizon for more than 12 years. Until this past year, my husband was a truck driver and Verizon is the company that has the best phone service throughout the US. Now that he’s retired, we will keep Verizon because of their dependability.

2 years ago

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Kathy Vinski Cape Coral, FL

Love my service, very rarely do I have service issues. There offers for phones however are not the best most of the time. I have had Verizon for over ten years. I would like to see better phone offers on new phones for upgrades

2 years ago

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Michelle Thomason Daphne, AL

We’ve had Verizon for several years, after not getting good reception at our home from a previous provider. When our service was spotty, they offered to put a booster on our home which helped a lot. They have always been very responsive and good to work with.

2 years ago

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COLLEEN STARKE Lithonia, GA

VERIZON WIRELESS HAS ALWAYS BEEN DEPENDABLE FOR ME. I CAN COUNT ON THEM TO SOLVE MY PHONE PROBLEMS WHEN THEY ARISE AND OF COURSE I GET THE BEST SERVICE THROUGH VERIZON. I DO HAVE OTHER CELL PHONE CARRIERS AND MY VERIZON HARDLY EVER GIVES ME BAD SERVICE NO MATTER WHERE I AM.

2 years ago

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K.H. Tehachapi, CA

Verizon seems to have the best service where we live. However, over the last couple of years we have started losing service and getting dropped calls in places we never used to. I wish that Verizon, (for the amount we pay each month), would figure out how to increase their service to their customers. We need fewer dead spots, dropped calls and lower prices. Overall Verizon is still the best wireless service out there.

2 years ago

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Cruz Jimenez San Antonio, TX

I am always late paying my bill and have never had my service disconnected. I completely understand the multiple messages they send me that my payment is late. Coverage is fantastic on the many long stretches of open highway in Texas.

3 years ago

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Amanda Stephan Knoxville, TN

Service can be spotty at times, as service with other carriers can be. But any time I have had an issue, I have found customer support/IT staff to be very patient, helpful, and downright pleasant to deal with. Be aware of contract shadiness. If you have the original unlimited plan, the company will try to trick you into "upgrading" which will land you with an "unlimited" plan that is not truly unlimited.

3 years ago

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Diane Dieter Allentown, PA

I am a loyal Verizon Customer. I am a senior citizen and receive a discount. I have never had a problem with the service. If there are any questions, Verizon always takes time to answer them. They have very knowledgeable people in their stores. Thank you Verizon, Diane Dieter

3 years ago

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Heidi V Las Vegas, NV

I've been with Verizon for at least 20+ years. Other offers can look enticing but the amount of dropped calls or minimal coverage areas or poor reception is not worth making a change. As a professional, I need dependable service and that's Verizon.

3 years ago

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Sicely Lyn Russell Mesa, AZ

I've used Verizon for years! I think it's great and I almost always I have amazing cell service! Everytime I go to a Verizon store they always give great customer service! Even when I have to call them for questions they are always so patient and willing to help.

3 years ago Edited September 14, 2021

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Carmen A Forrester Page, AZ

I have been with Verizon for over 15 years. My phone service far exceeds what friends and family are getting from other companies. Their website is great, customer service is knowledgeable and professional, and products are phenomenal. I'll be with them for a long time to come.

3 years ago