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2,090 User Reviews

9.0

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Lawrence Lee Provo, UT

Expensive but been very consistent! It's honestly one of the reasons why I keep it around. I'm able to stream everything and my service is usually the best in the room. A big part of this is bias since I've only ever used Verizon, and I'm only comparing it to what I've heard from friends and family around me. I don't typically like going into Verizon stores though because I feel like they're the Wells Fargo of phone companies if that means anything to anyone. I feel sold to, like, the entire time I'm there.

1 year ago

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Dylan Rhodes Orem, UT

I recently made the jump from sprint to Verizon and the only difference I’ve seen is price. Service has been slightly better, but unless you’re making calls from the middle of the desert, there’s not a huge difference. We were also annoyed because there are millions of limitations on when you get a free phone. “Even though you switched, you aren’t on our premium, unlimited, business, family, pet caretaker plan, so you don’t get the free phone.” It’s about the same anywhere, but still annoying.

1 year ago

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Erin Farnsworth Pleasant Grove, UT

I switched from sprint when I got married and my husband and I got on our own plan. I get less robotic phone calls from scammers, have better service and internet all the time, and have enjoyed pretty much everything better. Very few complaints. In fact, when people are telling me about their phone problems, I usually ask who their provider is first. And if it’s not Verizon, I attribute it to that.

1 year ago

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kayshel Herriman, UT

I have been a Verizon customer since my first cell phone in 2002. I feel the service has been exceptional and I'm very happy with the coverage. I just recently changed because with exfinity internet I could get cell service for just $10/month and Verizon couldn't come close to that price

1 year ago

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Dawn Grand Blanc, MI

I’ve had a Verizon phone for over 20 years. There service is the most reliable out there with better signal then other carriers. My husband always goes for the cheapest cost in looking for his cell phone service and Is always disappointed with them and switches back to Verizon.

1 year ago

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Vanessa Hansen Payson, UT

I love the customer service at Verizon. They do all they can to meet my needs and help me understand my bills or any questions I have with usage. I wish it wasn’t quite as expensive but I love my service and don’t want to switch.

1 year ago

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Brenda Mertes Houston, TX

After going through several cell phone companies, Verizon is alright. I am currently using their service. I enjoy their patient and decent customer service when I enter their store. I love that they have this credit option for people transitioning to their service, to use store credit on covers and chargers. Overall, I'm content with this service. I have not had to call them for any issues in 2 years of use.

2 years ago

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Kathryn Robinson Riverton, UT

I have used multiple cell phone providers and Verizon is by far the best! Their customer service is superior and they have great coverage. I rarely have a dropped call or spotty service with Verizon. In my opinion, they are the best cell phone provider.

2 years ago

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Mike Humble Sandy, UT

Verizon is a good phone network. I have a high speed internet and is affordable. I can also pay for other lines that are in a good range. I appreciate the great customer service that is not only fast but it has great employees to help us with our problems.

2 years ago

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Pam Robello Marysvale, UT

We use Verizon for our phones as it is the best provider in the area we live in. It would be nice if they still had an unlimited data plan that they had years ago. The one they have now is just too expensive so we switched to the basic

2 years ago

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kristin Gneiting Pleasant Grove, UT

My work phone is through Verizon and I really love that the coverage in Logan Utah is so good! It also works so well with Chromecast on our television. I'm am a great fan of Verizon and would recommend it to my family and friends.

2 years ago

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Angela Wellsville, UT

I have been a Verizon customer for years. I feel like their coverage was actually better 3 or 4 years ago then it is now, but overall I’m able to get service just about everywhere I’ve needed to. I also really appreciate their in store customer service. Employees always seem well informed and educated and have always been able to help with whatever situation I present them with.

2 years ago

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Chloe Adams Morgan, UT

Because I switched jobs I had to cancel my Verizon plan and I can honestly say it was the worst decision I’ve ever made in regards to my cellphone service and plan. I love Verizon! The people working meet you with such big personable relatable personalities I always left feeling understood and that my problem would soon be resolved.

2 years ago

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Haley Baldwin

I’ve used Verizon since I’ve had a phone. I have never had a problem with them. The coverage is great! I have coverage in a lot of places my friends using other phone providers don’t. The pricing is very affordable compared to other phone plans I’ve looked at with other providers. I’ve never had a problem with them.

2 years ago

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Marissa Redwood Falls, MN

Verizon has never done me wrong. I always get good service. I really have no complaints, so I'm a happy customer. I did have one terrible customer service experience at one of their stores in Orem, UT, but other then that they've been good.

2 years ago

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susie Kaysville, UT

i have always had verizon and i probably will always use verizon it works the best for me. the service is always the best with verizon especially when i’m traveling. like when i’m with friends who don’t have verizon there phones never work and mine always does. which is so nice!

2 years ago

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Anne Sainsbury Payson, UT

Verizon has never failed me! I have never had a dropped call, and I have had service where many other people have not! Great product, and great customer service, plus I've only been paying $27 per month for my plan for 3+ years now!

2 years ago

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Camilla Lundberg Mapleton, UT

I love using Verizon i love the phone plan and the way they set things up! i love how fast it is and i love the service. I think verizon is a very good phone service and everyone should get it because its fast and so amazing! You are guaranteed good service. I also love the customer service they are always there to help you no matter your issue

2 years ago

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Reese Pleasant Grove, UT

I have Verizon as my Cell Phone provider service and they have great service almost anywhere I go and when other people don't have service I still have service. They have good rates and I like their access to WIFI and streaming seems to be fast and good quality.

2 years ago

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Eliza Anne Jones Provo, UT

Half of our family has Verizon, and the other half have a different cell phone carrier. Verizon has service is many more places and the customer service is high quality and helpful. I would recommend Verizon when looking for a new cell phone carrier.

2 years ago

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Michael E Berrett Lindon, UT

Verizon is a good company, Their cell telephone service coverage has never let me down. I appreciate the helpful staff at the Verizon store I have been in, to receive help looking at my plan, and considering the purchase of a new phone. I have u sed the out of country service for overseas coverage a sell, and that experience was positive, and I was able to keep in contact with my family on my trip overseas. Verizon is a good organization which I appreciate

2 years ago

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Michelle De Oliveira American Fork, UT

I have been using Verizon for about 5 years now and it has been good for our family. We get good coverage and rarely have calls dropped. Their customer service leaves a little to be desired. I recommend checking your phone bill carefully too. There were a couple of charges for services on our bill that we didn't request or want and I had to ask for them to be removed. They did remove them immediately and gave us a credit too, so that was nice.

2 years ago

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wayne sanders Valley Center, CA

Verizon has been a great cell provider. I have cell that is now paid for by my employer but I previously paid for my cell service and had chosen to stay with Verizon. I feel like I have consistent service without dropped calls. the plan I have is inline with the rate that my employer pays but that I previously paid on my own. as long as things stay the same I plan on staying with Verizon.

2 years ago

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JNH American Fork, UT

I have been with Verizon for years. I stay with Verizon because of the quality of coverage. I also appreciate the customer service. I have been treated fairly in every concern or question that I have had regarding my billing.

2 years ago

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Ryan H American Fork, UT

I will likely never switch from Verizon. They have by far the best coverage in the places I like to have service. I've been in mountain canyons far from civilization with customers of other carriers and I'm the only one with coverage.

2 years ago

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Ann Bailey Lehi, UT

I love that wherever I am in the world, I can count on verizon to have cell coverage. I rarely have had a dropped call, when other people with other providers I'm traveling with seem to have a few problems with their carriers.

2 years ago

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Kymberlee Yack Orem, UT

verizon is so great to work with. i have a big family so it was hard to find a company that could get us all on the same plan for my price range and get us the coverage we wanted. lets just say i haven't been disappointed since going with them

2 years ago

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Melissa Carreno Mesa, AZ

expensive and sometimes shady, but great company. The service provided celluar doesn't compare with others, not even at&t and they're the largest competitors. The price is high, but does provide great service. Customer service is okay, but that's because not all the employee p.o.s. are all cohesive. Overall only recommend because there is no better company.

2 years ago

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Wendy Glade American Fork, UT

I have loved Verizon as my cell phone provider. Whenever I have been in more remote places, ie. cabins, mountains, etc. I have still had coverage where people with other carriers have not. It is a little more expensive but the service is great!

2 years ago

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Lindsay Fritts San Diego, CA

Love Verizon! I have had version since I got a cell phone in 2004 and have never switched. I have friends who use other companies and they all complain or don't have service when I do. Sometimes the LTE isn't the best, but overall I am really happy with my service!

3 years ago

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Sam Anders Orem, UT

I originally joined with Verizon because they had the best cell service in the area in which I lived. Their pricing is a bit high, but I guess it's worth it to have reliable cell reception. I now live in a more populated area where reception isn't a problem among the other carrier. While I would like to move away from Verizon, I'm hesitant in switching since it feels like I would be making a decision on choosing a lesser of evils.

3 years ago

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Makenzie Fort Apache, AZ

I’ve been a user of Verizon for over 4 years now, and I’m always impressed by the level of concern they have for my needs. They’re fast in their service and competent in their abilities to fix my problem! I’ll always use their services.

3 years ago

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Kristen Schow Pleasant Grove, UT

I know Verizon is a little bit more pricier than some of the other cell phone companies, but I can tell you that they have the best service and I don't lose signal and I have wonderful coverage! And their customer service is awesome.

3 years ago

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jenny Gilbert, AZ

You definitely get what you pay for. We might pay more with Verizon, but we always have great service and very few dropped calls. We love the convenience of family plans and the options that are available for parents with children. My favorite Verizon​ service we have is the Gizmo watches for my children. It is so great to have a way to keep track of them without giving them the responsibility of a smart phone.

3 years ago

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Sarah Ava Salt Lake City, UT

We switched over to Verizon after being with T-Mobile for years, mainly because of their coverage. We’re able to get service where we couldn’t with our previous carrier, and have had great service while out on road trips. Their plans are more expensive which is the only downside, but you get what you pay for. Customer service has always been helpful when we call in.

3 years ago

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Sofie Rosenvall Alpine, UT

I have been a paying customer of Verizon Wireless for over 15 years... We have great service, great products and every time I call into their customer service I am treated with respect and they are always very helpful... Reason they aren't getting 5 stars is because I wish they would figure out their data, I feel like we sometimes get raked over the coals in paying for Data, wish Verizon would fix this one part... Other then that great company!

3 years ago

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Jo Lars Pleasant Grove, UT

With Verizon Stores all across the country, it is easy to get face to face help no matter where you are! And when you can't go into a store, their phone support is great! Their app makes it easy to track your bill and data usage. Cell coverage can not be beat!

3 years ago

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Tualagi Saint George, UT

Better than Sprint, Cricket, Boost, AT&T and Tmobile. I have been with all these companies and Verizon beats them all because they actually care about there customers. They are helpful, billing never overcharges, my statements are accurate, price is cheaper for a family plan, and i like the upgrades.

3 years ago

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Mali Orem, UT

i have been a customer of Verizon for many many years and i absolutely LOVE them! i have no complaints at all! Excellent customer service, offers paperless billing straight to my email, they offer a decent price on warranties.

3 years ago

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J Paul Wright Central, UT

Verizon has been good to work with. It has been the only company we have ever dealt with. It is a bit pricier than the other companies, but in our area, it is a very reliable service. Their family plan with 4 phones and unlimited everything is great and has brought the price down match other phone plans. That is the best way to go. When I have had to call with issues, they have usually worked well with me. I love the online customer service chat feature.

3 years ago

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Robin Orem, UT

happy and loyal customer for over 5 years now. satisfied with the service. no more dropped calls, works when i am in the hospital, and they get my monthly bill right. now extra charges or hidden fees. customer service is always helpful .

3 years ago

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Jodie Larson Pleasant Grove, UT

I have been with Verizon for close to 20 years now! I love the cell coverage that I get across the country! I love their app that tells me what my data usage is, my bill due date and amount, and other important information. There are stores everywhere so it is convenient to go in person when I have questions or concerns. They have been great!

3 years ago

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Janna Gilbert, AZ

We have been Verizon customers for about 20 years. For the most part the actual cell service has been next to none! We rarely drop calls, have fantastic coverage and the quality of the calls is usually amazing! We pay a ton every month to have this service and with 7 devices, this is usually over $500 a month. My only complaint would be the cost. I wish they could lower our monthly fees, especially because we have been long time, loyal customers.

3 years ago

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Anna Hu Provo, UT

I just switched over to Verizon 2 years ago and love that I did. I see a huge difference in my service and connection from my past provider. I never have areas where I don't have service anymore and my connection is always extremely fast. I have a great plan that works for my family that the whole family enjoys being on.

3 years ago

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Karen Nelson Alpine, UT

They are geniuses. I can't believe the places that I have been and still gotten coverage. A lot of people complain that it is a little more pricey than other companies, but it is 100% worth what you pay. The coverage is unbelievable.

3 years ago

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king Queen Creek, AZ

ive had Verizon for a long time, plans are $$$ but i enjoy there customer service. i lost my unlimited plan when we where adding a phone to our account. They where not going to give it back, because it was the rep at the store who messed it up they did what they had to do to get it back took 2 weeks but i got it back, then month later they brought the unlimited data back. lol

3 years ago

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Estefi Arreola Leyva Gilbert, AZ

Verizon is the best for getting cell phone service. Verizon is expensive but it's worth it! You can get cell service when you go up to the mountains, not like the other services. I know a lot of people that have Verizon and like it.

3 years ago

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Jordan Keck Iona, ID

I have been with Verizon for the last few years and have enjoyed the great service that they provide! In the area that I live in Verizon is heads and shoulders above all other companies. Whenever I have had questions or concerns they are handled smoothly and professionally.

3 years ago

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Dave Fortin Kingston, PA

Always changing monthly fees, services charges, roaming areas, forever dropping calls, towers down, poor customer service. I would never recommend them to anyone.

2 months ago

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Kiera Benn The Villages, FL

A bit pricey but very reliable. I plan to stay with them for a long time

2 months ago